The present invention provides a method and
system for construction of an intelligent
electric power customer
service system. The method comprises: collecting
electric power business data, and establishing an
electric power word
bank according to the electric power
business data, wherein the electric power word
bank includes a commonly used word
bank, an industry word bank, a
synonym word bank and an including word bank; collecting electric power knowledge data, and establishing an electric power
knowledge base according to the electric power knowledge data, wherein the electric power
knowledge base includes a
specialized knowledge base and an ontology bank; establishing an electric power knowledge map according to the incidence relation of the electric power entities in the electric power field and the attributes and the attribute values of each electric power entity; and constructing an intelligent electric power customer
service system according to the electric power word bank, the electric power
knowledge base and the electric power knowledge map. The method and
system for construction of an intelligent electric power customer
service system constructs the electric power word bank, the electric power knowledge base and the electric power knowledge map based on the electric power
business data, the electric power knowledge data and the electric power entity to provide a basic support for the intelligent electric power customer
system so as to shorten the customer
waiting time, realize the accurate solution of the business problem and improve the user experience.