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Intelligent staff customer service system

An artificial customer service and intelligent technology, applied in the field of customer service, can solve the problems of low service quality, high order completion rate, and low order completion rate of the artificial customer service system, and achieve the effect of improving service quality and order completion rate

Inactive Publication Date: 2019-02-12
深圳市万屏时代科技有限公司
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  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

[0004] In order to solve the technical problems of low service quality and low order completion rate of the manual customer service system in the prior art, the present invention provides an intelligent manual customer service system, which has high service quality and high order completion rate

Method used

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Embodiment Construction

[0021] In order to make the technical problems, technical solutions and beneficial effects solved by the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0022] Such as figure 1 As shown, a specific embodiment of the present invention provides an intelligent artificial customer service system, which includes: a voice collection module, a data storage module, a voice analysis module, and a display module.

[0023] Specifically, the voice collection module is used to collect voice information when customer service personnel communicate with customers, and store the collected voice information in the data storage module.

[0024] It can be understood that various existing devices can be used to collect voice information whe...

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Abstract

The invention provides an intelligent staff customer service system, which comprises a voice collection module, a data storage module, a voice analysis module and a display module, wherein the voice collection module is configured to collect voice information when a customer service personnel communicates with a customer and store the voice information in the data storage module; the data storagemodule is used to store industry-related specialized knowledge and verbal trick reminders and send the voice information to the voice analysis module; the voice analysis module is configured to analyze the voice information and store a voice analysis result in the data storage module; and the display module is used to display the voice information, the voice analysis result and a specialized knowledge and verbal trick reminder matched with a question list. According to the intelligent staff customer service system provided by the invention, the service quality of the customer service personnelcan be improved, and the success rate of an order is high.

Description

technical field [0001] The invention belongs to the technical field of customer service, and in particular relates to an intelligent artificial customer service system. Background technique [0002] With the rapid development of network, communication, and computer technology, enterprises present the characteristics of electronization, remoteness, virtualization, and networking. The communication and dialogue between customers and enterprises have also developed from face-to-face consultation and exchange to network-based , telephone and other remote means of exchange and communication. Therefore, the telephone-based customer service center has become an important way for enterprises to interact with users. [0003] However, in the manual customer service system in the prior art, the questions asked by customers are often more professional questions, and each manual customer service is subject to its own business ability level, and the ability to answer customer questions i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L25/63G10L15/26G08B21/24
CPCG08B21/24G10L15/26G10L25/63H04M3/51
Inventor 李艳霞
Owner 深圳市万屏时代科技有限公司
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