Computer hardware and software fault diagnosis and repair system

Abstract

The invention relates to a computer hardware and software fault diagnosis and repair system, which mainly comprises a background server, a computer hardware state detection card, a special guidance universal serial bus (USB) flash drive and a remote assistance module, wherein the computer hardware state detection card is a data acquisition card based on a peripheral component interconnect (PCI) bus; the computer hardware state detection card is provided with a detection module and an independent wireless network module and can send information which is detected in the energizing process of a computer to the background server through a wired or wireless network; the special guidance USB flash drive is connected with a fault computer through a USB interface and used for guiding the repairing or re-installation of an operating system of the computer and can eliminate operating system faults; the remote assistance module comprises a control end and a controlled end; the control end is arranged in the background server; and the controlled end is arranged in the special guidance USB flash drive and the fault computer, so that a maintainer can remotely eliminate various software faults after entering the operating system through the background server.

Description

technical field [0001] The invention relates to a computer hardware and software fault diagnosis and repair system, belonging to the technical field of computer maintenance and repair, capable of diagnosing and repairing common faults of computers from the basic hardware level to the software application level. Background technique [0002] At present, many units are equipped with a large number of computers to undertake various important responsibilities. If the computer fails, it will seriously affect the work progress, so it must be eliminated as soon as possible. But blindly increasing the number of maintenance personnel will continue to increase labor costs. Therefore, how to shorten the computer maintenance process as much as possible and improve the maintenance efficiency has become a key issue. [0003] The current computer repair workflow mainly falls into the following three situations: [0004] 1. There is an underlying hardware failure, which means that the com...

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Problems solved by technology

[0005] 2. There is an operating system failure, which means that the computer can pass the power-on self-test process, but the display screen prompts that the operating system cannot be found or enters a state of suspended animation when the operating system is started, and even causes the computer to restart continuously

[0006] 3. After entering the operating syst

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