The application relates to
natural language processing technology and discloses a
software fault feedback
processing method, which comprises the following steps: performing entity extraction on fault feedback text to obtain first fault entities; performing
text recognition on fault feedback images to obtain image text; performing entity extraction on the image text to obtain second fault entities; identifying a fault category corresponding to the fault feedback text; screening all
processing method knowledge bases by using the fault category to obtain a target processing method
knowledge base; screening processing method text in the target processing method
knowledge base by using the first fault entities and the second fault entities to obtain target processing method text; and sending the target processing method text to a preset terminal device. The application also relates to a
blockchain technology, and the processing method
knowledge base can be deployed in the
blockchain. The application further provides a
software fault feedback processing device, an electronic device and a readable storage medium. The application can improve the accuracy of
software fault feedback processing.