Self-service terminal and remote assistance service system

Abstract

The invention provides a self-service terminal and a remote assistance service system. The self-service terminal comprises a central controller, an identity information obtaining part, an operation screen, an entry slip printing part, an entry slip recovery part and a video screen, wherein the identity information obtaining part is connected with the central controller and used for obtaining identity information of a user requesting for service and transmitting the identity information to the central controller for identity verification, the operation screen is used for allowing the user to select the to-be-handled service type and inputting operation information in the service handling process, the entry slip printing part is used for printing service entry slip, the entry slip recovery part is used for recovering the service entry slip signed by the user, the video screen is used for being in video communication with a remote teller terminal when the user triggers remote assistance. By means of the technical scheme, paper receipts signed by customers can be recovered, the aim of guiding the customers to carry out service handling operation face to face can be achieved, the service effect is effectively improved for the customers, and operation cost is reduced.

Description

technical field [0001] The invention relates to the technical field of electronic equipment, in particular to a self-service terminal and a remote assistance service system. Background technique [0002] When banks, government agencies, telecommunications and other industries handle business, most of the business requires direct communication and confirmation between the teller and the customer, and the filling and recycling of some documents. These institutions generally have service counters, and customers need to go to the scene to handle, and under the guidance of the teller, fill in and confirm sensitive information such as: personal ID number, bank card number, etc., as well as non-sensitive information such as name, gender, and date of handling, as a business For the data retained by the accepting institution, some businesses still need to retain paper documents. [0003] Taking banks as an example, bank outlets provide a variety of self-service equipment, but becaus...

AI Technical Summary

Problems solved by technology

[0006] The embodiment of the present invention provides a self-service terminal to solve the technical problem in the prior art that users can only try to handle business through simple operation guidance on the terminal service device, which is prone to misoperation. The self-service terminal includes:

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