Apparatus and method used for transparent window intimacy protection of on-line help

Abstract

The invention provides a transparent window privacy protection device and a method for on-line help, which are used to supply privacy protection for a person who asks for help when in on-line help, and comprise the solution to personal information, private documents, a window or a screen display zone with sensitive data and the like on a device of a person who asks for help. A person who asks for help can manually select an invisible zone which can not be seen by a helper, and the invisible zone is more flexible, which can be any portion on a screen, and the size, the position and the shape of a protected zone can be confirmed by the person who asks for help, a plurality of zones can be simultaneously protected, and the person who asks for help can operate contents of the protected zones when in on-line help, and the information can not be transmitted to a helper device, the person who asks for help can monitor screen images which can be seen by a helper, and the protection technique has wide application scope, which can be applied on the terminals of various electronic devices such as computers, cell phones and the like, and can be used on the operation systems of WINDOWS, LINUX and the like.

Description

technical field [0001] The present invention relates to a privacy protection technology, in particular to a device and method for privacy protection of a transparent window for online help. When used in online help, provide helpers with solutions that protect their privacy, including personal information, private files, windows or screen display areas with sensitive data, etc. on the helper's device. In this method, the help-seeking party can select the scope of protection, the location of the area, etc. to be protected, and the online help does not affect the help-seeking party's own operation of its help-seeking device. Wherein, the helper is a user who uses the helper's device, and the helper is a technical support person who provides online help services for the helper. The helper can remotely operate the helper's device through the network to provide online help for the helper. Background technique [0002] Online help is an important means for helping computer or othe...

AI Technical Summary

Problems solved by technology

These two solutions are aimed at certain windows or files, and cannot control the local area of ​​the window to be protected. For example, in the process of instructing the help-seeking party to use WORD, only the entire WORD window can be displayed or protected, but not only the WORD. If the user's personal information needs to guide some operations in WORD, and the help-seeking party is unwilling to let the remote helper see its privacy, it can only create a new WORD window

In addition, neither of these two methods allows the help-seeker to monitor the screen information that the helper can see, that is to say, the help-seeker does not know whether the helper can see his privacy

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