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Providing unified access to voice messages from disparate systems

a voice message and disparate system technology, applied in the field of electronic messaging, can solve the problems that the conventional pbx system cannot accept email, mms, or sms messages

Inactive Publication Date: 2007-11-29
CORE MOBILITY INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0014] Embodiments of the invention also enable a user to reply to a voice message that is retrieved from a voicemail system. In this example, the original voice message is transmitted to the recipient from a voicemail system. The server then determines that the recipient wants to send a reply message. After collecting information about the original voice message, which may include a telephone number, a server receives the reply voice message from the recipient and transmits the reply voice message based on information collected about the original voice message. For example, if the original voice message originated from a PBX system, then the reply voice message is returned through the PBX system. The options available for sending the reply voice...

Problems solved by technology

For example, a conventional PBX system may not accept email, MMS, or SMS messages.

Method used

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  • Providing unified access to voice messages from disparate systems
  • Providing unified access to voice messages from disparate systems
  • Providing unified access to voice messages from disparate systems

Examples

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Embodiment Construction

[0023] Embodiments of the invention relate to systems and methods for providing unified access to voice messages and more particularly to a messaging system for managing voice messages across multiple voice messaging systems. Managing voice messages across disparate or unrelated voice message systems enables users to interact (retrieve, play, replay, save, forward, delete, reply, etc.) with a voice message from any device or system. The messaging service synchronizes the altered status of voice messages across all or some of the user's other voicemail systems. Embodiments of the invention also enable a user to reply to voice messages in multiple ways, for example by voice, email, or instant messaging.

[0024] The messaging service includes a voice messaging server that interacts with disparate voice message systems to provide a unified method for managing voice messages. Through the messaging servers, users are able to synchronize voice messages, receive voice messages, reply to voic...

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PUM

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Abstract

Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages to another separate voicemail system without user assistance. The voice messages are transcoded as necessary. The server also enables a recipient to generate a reply voice message that can be delivered to the original sender's device or delivered to the sender in another manner, such as a Vnote, SMS or an email.

Description

CROSS REFERENCE TO RELATED APPLICATIONS [0001] Not Applicable. BACKGROUND OF THE INVENTION [0002] 1. Field of the Invention [0003] The present invention relates to electronic messaging including voice messaging systems. More particularly, embodiments of the invention relate to systems and methods for synchronized message management across disparate voice message systems. [0004] 2. Related Technology [0005] Communication is an important part of everyday life and many individuals use more than one electronic device to communicate with others. Home telephones, office telephones, cellular telephones, and computers are examples of devices used by individuals to communicate. These devices enable individuals to communicate using, for example, voicemail, email, and instant messages. [0006] Advantageously, many of these devices provide features that enable users to communicate at the convenience of the sender and the recipient. A sender of an email, for example, can send an email that is del...

Claims

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Application Information

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IPC IPC(8): H04M1/64
CPCH04M3/53H04M3/5322H04M2203/651H04M2201/60H04M2203/4509H04M3/53341
Inventor OTHMER, KONSTANTIN
Owner CORE MOBILITY INC
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