Method and system for collecting synchronizing, and reporting telecommunication call events and work flow related information

Abstract

The present invention is directed to a method and apparatus for recording and generating additional information related to telecommunication events using a mobile communication device, such as a telephone call or a text messaging event using cellular phone or a personal digital assistant. Specifically, the preferred embodiments of the present invention records information such as GPS coordinates that indicate a position of the mobile communication device during the communication event, as well as a location of a sender or receiver of data to or from the mobile communication device, so as to facilitate a log entry of the position of the mobile communication device as well as other useful information that are associated with the communication events.

Description

[0001] This application claims priority from Provisional Application No. 60 / 493,704, titled “Method and System for Collecting, Synchronizing, and Reporting Telecommunication Call Events and Work Flow Related Information,” filed on Aug. 8, 2003. the contents of which are incorporated herein by reference.BACKGROUND [0002] 1. Field of Invention [0003] This present invention relates to the capturing, processing, mapping, reporting, and displaying of telecommunication call events that occur on either landline or wireless telecommunication devices (i.e., POTS telephones, cellular telephones, 3G-based wireless data / telephones, etc.), where the information content of the telecommunication call events can be presented locally on the device or remotely on a desktop or laptop computer using a computer application or a web browser that can interface to an online networked server. [0004] 2. Description of the Related Art [0005] Telecommunication devices, specifically wireless telephones, are ach...

AI Technical Summary

Benefits of technology

"The present invention provides a method and system for capturing and logging all telecommunication events, including telephone calls, using a Telecommunication Device. The Telecommunication Device can capture information about the local telephone number and the caller's identifier, as well as the time and location of the call. This allows for a more complete record of all calls made using the device. The invention can also capture information about the type of call, such as the duration and whether it was a forwarded call. The invention can also capture information about the device's connection to different wireless base stations or central offices during a call. Overall, the invention provides a way to capture and log all telecommunication events in real-time, enhancing the ability of researchers and analysts to study and analyze phone calls."

Problems solved by technology

A problem with existing prior art CPE and switch systems is that they only provide a mechanism for capturing call logs at the switch that the telecommunication device interfaces with.

This is not practical with wireless telecommunication devices, since acquiring access to a switch at a base station is not reasonable due to the large number of base stations necessary to create a cellular wireless network.

Also, accessing the call logs directly from different wireless or landline carriers introduces interface and connection issues, since carriers use different standards that are not compatible with other carriers.

Another problem with accessing the call logs directly from a wireless or landline carrier is that each telecommunication carrier, which may be grouped in a local area or across an entire continent, would have to provide access to, or expose, call log information for their entire user-base on their networks.

This introduces a significant privacy problem, in addition to requiring significant bandwidth to transport all of the users'call logs, since not all users on said networks will subscribe to this advanced service that integrates and associates call logs with database records.

Yet another problem is that call logging by the wireless or landline carrier only provides call logs specifically for billing purposes, and the advanced Telecommunication Call Events that the telecommunication device can provide are not provided.

An additional problem with existing call logging systems, such as the CPE, is that the centralized logging solution does not always have the capability of being disabled or turned off.

It is yet another problem with the prior art system when a user owns or makes calls from multiple telecommunication devices (i.e., a landline telephone, a wireless telephone, etc.), specifically when the telecommunication devices are operated on different carrier networks, since interfacing with each call logging switch amongst all of the carriers that the telecommunication device connects with is a very difficult and daunting task.

This problem is further exaggerated if the user owns a wireless telecommunication device with roaming capability and “roams” into a different wireless carrier network.

Another problem with existing database applications, such as CRM applications, is that the user is required to manually enter the Telecommunication Call Event associations (i.e., such as telephone number associations) into database records, such as Contact data (i.e., vCARD), Accounts, or the like.

Images