92 results about "Service level objective" patented technology

In one embodiment, the invention relates to an adaptive engine for creating provisioning policies and rules for network storage provisioning, which can be driven by service level objectives. The service level objectives can be defined for a given quality of service (“QoS”) for one or more users or user groups, file systems, databases, or applications, or classes of file systems, databases, or applications. In addition, the service level objectives can define the cost, availability, time to provision, recoverability, performance and accessibility objectives for the file system, database or application.

An automated system obtains performance data of a computer system having partitioned servers. The performance data includes a performance rating and a current measured utilization of each server, actual workload (e.g. transaction arrival rate), and actual service levels (e.g. response time or transaction processing rate). From the data, automated system normalizes a utilization value for each server over time and generates a weighted average for each and expected service levels for various times and workloads. Automated system receives a service level objective (SLO) for each server and future time and automatically determines a policy based on the weighted average normalized utilization values, past performance information, and received SLOs. The policy can include rules for provisioning required servers to meet the SLOs, a throughput for each server, and a potential service level for each server. Based on the generated policy, the system automatically provisions operation of the servers across partitions.

A resource allocation method and system for efficiently allocating compute resources. The method includes providing a workload manager and installing a workload in the computer system. During the installing, a service level goal for the workload is provided to the workload manager, and the workload manager assigns a first resource allocation for the compute resources to the workload. Then, a service level being achieved for the workload is determined in the compute resources. Based on results of the comparing, the workload manager reallocates the compute resource with the workload manager including assigning a second resource allocation for the compute resources to the workload. The workload may be made up of one or more applications running on the compute resources over multiple OS instances. The installing of the workload includes the application interfacing with the workload manager to provide the service level goal during installation.

A system for dynamic tagging of network data based on service level objectives comprises one or more processors and memory coupled to the processors. The memory comprises program instructions executable by the processors to identify a service level objective associated with a particular task that comprises a transmission of data packets over a network on behalf of an application, where the network includes one or more devices (such as routers, switches, etc.) configured to provide different levels of service to data packets based at least in part on service level indicators included within the packets. The instructions are executable to dynamically generate service level indicators corresponding to the identified service level objectives for inclusion in the data packets of the task, and to transmit the packets including the service level indicators into the network.

A composite, multi-tier SLA. A composite, multi-tier SLA can include two or more service offerings having both internal use only service level objectives and external service level objectives. The composite, multi-tier SLA further can include two or more SLAs combined into a single, composite SLA. Each of the SLAs can correspond to a specific one of the service offerings. Moreover, the SLAs in the composite SLA can have a hierarchical organization based upon dependencies between the service offerings. Notably, each of the SLAs can correspond to one of an outsourced service offering, an internal service offering and an external service offering. Additionally, at least one of the SLAs can expose an external service level objective of a corresponding internal service offering which has been redefined as an internal use only service level objective in an SLA at a higher tier in the hierarchical organization.

Disclosed is a storage management framework that integrates corrective action plans output from multiple different types of planning tools, sorts the different corrective action plans based on utility and risk values and outputs a time-based schedule for implementing one or more of the corrective action plans to resolve identified current and anticipated workload service level objective (SLO) violations.

A system and method of producing network conditions on a link between points of a network; changing a condition of the produced network conditions; recording a service level or other metric achieved by a transaction of an application under the change in network conditions; and comparing the recorded service level or metric to a pre-defined service level objective

A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.

Described herein are systems and methods for providing data policy management over application objects in a storage system environment. An application object may comprise non-virtual or virtual objects (e.g., non-virtual-based applications, virtual-based applications, or virtual storage components). An application object manager may represent application objects by producing mapping graphs and / or application object data that represent application objects in a standardized manner. A mapping graph for an application object may describe a mapping between the application object and its underlying storage objects on a storage system. Application object data may describe a mapping graph in a standardized format. Application object data representing application objects may be received by an application policy manager that manages data policies on the application objects (including virtual applications and virtual storage components) based on the received application object data. Data policies may include policies for backup, service level objectives, recovery, monitoring and / or reporting.

The present invention is capable of automatically changing resource allocation based on a result of measurement of performance information conforming to the service level objective corresponding to various kinds of applications. For the change of resource allocation, in accordance with a generated resource allocation changing rules and the structure information, the present invention comprises: a performance measurement item template to generate a measurement item of the performance information from the structure information by storing a resource table including a server, network, and storage, an application table indicating structural elements of applications operating on these resources, and an allocation table to applications of resources; a performance measurement engine for measuring the measurement item of this performance information with the performance measurement engine; and a means for generating resource allocation changing rules used for resource allocation change from the structure information.

Aspects of the present invention dynamically reduce a frequency at which IT infrastructure automatically generates alerts. Historical data across a plurality of data sources in the IT infrastructure is analyzed. An opportunity to reduce the frequency at which the IT infrastructure automatically generates the alerts is identified. A new alert policy addressing the opportunity to reduce alert frequency is generated. An impact of the new alert policy on a set of predefined service level objectives (SLOs) and service level agreements (SLAs) is evaluated. The new alert policy is deployed in the IT infrastructure.

A method for managing a computer system includes monitoring first violations of a service level objective (SLO) of a service running on the computer system so as to determine a first statistical behavior of the first violations. Second violations of a component performance threshold of a component of the computer system are monitored so as to determine a second statistical behavior of the second violations. A model that predicts the second statistical behavior based on the first statistical behavior is produced. The component performance threshold is automatically adjusted responsively to the model, so as to improve a prediction of the first violations by the second violations.

There is provided a method, a data processing system and a computer program product for maintaining service reliability in a data center. A probability of breach of a resource in the data center is determined. A breach of a resource may be the failure of the resource, the unavailability of a resource, the underperformance of a resource, or other problems with the resource. If the probability of breach exceeds a predetermined value, then additional resources are made available to the data center in order to prevent a breach of the resource from affecting the performance of the data center.

Systems, methods, and software used in performing automated diagnosis and identification of or forecasting service level object states. Some embodiments include building classifier models based on collected metric data to detect and forecast service level objective (SLO) violations. Some such systems, methods, and software further include automated detecting and forecasting of SLO violations along with providing alarms, messages, or commands to administrators or system components. Some such messages include diagnostic information with regard to a cause of a SLO violation. Some embodiments further include storing data representative of system performance and detected and forecast system SLO states. This data can then be used to generate reports of system performance including representations of system SLO states.

A network monitoring system is provided that includes a processor and a memory coupled to the processor. A plurality of services provided by a network operator is identified. A plurality of Key Performance Indicators (KPIs) associated with the identified plurality of services is calculated on a per service basis. Individual services provided by the network operator are characterized based on the calculated plurality of KPIs. A root cause of service level failures for one or more of the plurality of services is identified, in response to determining that at least one of the characterized service levels does not meet predefined service level objectives for the one or more of the plurality of services.

The present invention is capable of automatically changing resource allocation based on a result of measurement of performance information conforming to the service level objective corresponding to various kinds of applications. For the change of resource allocation, in accordance with a generated resource allocation changing rules and the structure information, the present invention comprises: a performance measurement item template to generate a measurement item of the performance information from the structure information by storing a resource table including a server, network, and storage, an application table indicating structural elements of applications operating on these resources, and an allocation table to applications of resources; a performance measurement engine for measuring the measurement item of this performance information with the performance measurement engine; and a means for generating resource allocation changing rules used for resource allocation change from the structure information.

Providing information management in a networked environment. Information management provides services such as data protection, backup, retention, compliance, etc., by classifying the objects and / or infrastructure of an entity according to its value to the entity. Information management begins by discovering the data in a network and by discovering the servers and services operating in a network. Next, the data is classified according to rules that can be set by the entity, by the line of business within the entity, by regulation, and the like. Often, classification includes the collection and / or generation of metadata. After the data is classified, service level objectives can be identified and mapped to service levels. After service levels are selected, the corresponding actions can be orchestrated such that the objects of the entity received the selected services in the service level.

A method includes receiving a media request for a target device. The signaling information may be received from the target device and a media server. At least one attribute of the target device and the media server may be identified using the signaling information. At least one attribute of the target device and the media server may be evaluated against a service level objective to select a media format. The service level objective may include consideration of the target device and available bandwidth over a provider network. The media may be provided in the selected media format over the provider network to the target device.

According to one embodiment of the present invention, a method computing resources are dynamically provisioned to meet service level objectives in a cloud computing environment. Resources available for provisioning to the cloud computing environment are determined and the quality thereof monitored. Current resource needs for a cloud job tenancy are determined, and selected resources are dynamically provisioned from resources available for provisioning based on the current resource needs and the quality of the resources available in order to meet the cloud job tenancy and the service level objectives.

A method for managing a computer system includes monitoring first violations of a service level objective (SLO) of a service running on the computer system so as to determine a first statistical behavior of the first violations. Second violations of a component performance threshold of a component of the computer system are monitored so as to determine a second statistical behavior of the second violations. A model that predicts the second statistical behavior based on the first statistical behavior is produced. The component performance threshold is automatically adjusted responsively to the model, so as to improve a prediction of the first violations by the second violations.

Monitoring compliance with a service level agreement is provided by generating an early warning notification indicating that failure to meet a service level objective of the service level agreement by a resource is about to occur. The early warning notification may include an indication of how close the resource is to failing to meet the service level objective.

A robust tenant placement and migration system, a process, and a respective controller for database-as-a-service environments are disclosed. Multiple tenants (T) are allocated on a set of in-memory database servers (S), such that workload changes depending on the tenants' behavior are considered, while maintaining strict service level objectives. The placement and migration are based on a migration command which, in turn, is based on an interleaved placement by interleaving tenants (T) across servers.

A method, apparatus, and computer instructions for provisioning grid resources for a set of grid services. The service performance for the set of grid services is monitored. The set of grid services has a set of service level agreements. In response to monitoring service performance, a determination is made as to whether current allocations of grid resources is sufficient to maintain performance levels for the set of grid services to meet the set of service level objectives. In response to the current allocations being insufficient to maintain the performance levels, the current allocations of the grid resources are dynamically reallocated or provisioned for the set of grid services to maintain service levels for the set of grid services.

An automated system obtains performance data of a computer system having partitioned servers. The performance data includes a performance rating and a current measured utilization of each server, actual workload (e.g. transaction arrival rate), and actual service levels (e.g. response time or transaction processing rate). From the data, automated system normalizes a utilization value for each server over time and generates a weighted average for each and expected service levels for various times and workloads. Automated system receives a service level objective (SLO) for each server and future time and automatically determines a policy based on the weighted average normalized utilization values, past performance information, and received SLOs. The policy can include rules for provisioning required servers to meet the SLOs, a throughput for each server, and a potential service level for each server. Based on the generated policy, the system automatically provisions operation of the servers across partitions.

A resource allocation method and system for efficiently allocating compute resources. The method includes providing a workload manager and installing a workload in the computer system. During the installing, a service level goal for the workload is provided to the workload manager, and the workload manager assigns a first resource allocation for the compute resources to the workload. Then, a service level being achieved for the workload is determined in the compute resources. Based on results of the comparing, the workload manager reallocates the compute resource with the workload manager including assigning a second resource allocation for the compute resources to the workload. The workload may be made up of one or more applications running on the compute resources over multiple OS instances. The installing of the workload includes the application interfacing with the workload manager to provide the service level goal during installation.

A method of managing use of resources in data center comprises: determining whether first storage subsystem includes a virtual volume or a storage pool that uses a physical volume of second storage subsystem and, if yes, migrating the physical volume to first storage subsystem; determining whether any storage subsystem includes a virtual volume created directly from a physical volume and, if yes, migrating the virtual volume to another virtual volume provisioned from the storage pool of the storage subsystem; and determining whether all virtual volumes satisfy a preset service level objective and, if no, then selecting a virtual machine which has a smallest virtual machine disk file and selecting a storage pool having a largest free space, and then selecting a virtual volume of the storage subsystem which has the selected storage pool and migrating the virtual machine disk file of the selected virtual machine to the selected virtual volume.

In one embodiment, a method for allocating resources in a shared resource domain comprises gathering performance data for multiple applications, determining that an application of the multiple applications is not achieving a service level objective (SLO), calculating an additional amount of a resource for the application estimated to cause the application to achieve the SLO, and examining, before initiating reallocation operations, at least one system characteristic to determine whether the calculated additional amount of the resource would improve performance of the application.

A system and method for proactively managing a network is disclosed. The method includes aggregating and consolidating inputs into real or potential service events and applying service policy for determining impact of the events and annotating the events. The method also includes determining the availability of an automated corrective action for the events. In addition, the method includes generating service level trouble tickets and dispatching the events to a service level manager for performing business-related activities. Additionally, when automated corrective action is deemed to be available, the method includes dispatching an activation subsystem to implement the corrective action.

A method, system, and computer program product are provided for matching a storage dependent device to a storage subsystem. Storage requirements are identified for a storage dependent device that is coupled to a network. Additionally, a set of storage subsystems that are coupled to the network are identified. A determination is made as to whether at least one storage subsystem in the set of storage subsystems meets the storage requirements of the storage dependent device. An identified storage subsystem is formed by identifying the at least one storage subsystem that meets the storage requirements of the storage dependent device. Responsive to forming the identified storage subsystem, at least one storage subsystem is coupled to the storage dependent device, wherein the storage dependent device utilizes storage capabilities of the identified storage subsystem.