The invention belongs to the technical field of
natural language processing, and particularly relates to a method for relieving a
robot session failure by utilizing explanatory interaction, which comprises the following steps of: monitoring a session process between a
robot and a user in real time by utilizing a
natural language processing technology and an emotion analysis
algorithm; generating corresponding explanatory interaction content; personalized explanatory interaction content is provided for each user by analyzing the
interaction history and preference setting information of the user; and feedback suggestions of the user on the explanatory interaction are collected,
system optimization is carried out according to feedback information, and the quality and effect of the explanatory interaction are continuously improved. According to the method, an explanatory interaction mechanism is introduced, so that the
robot can provide detailed explanation and description for the user when the session failure occurs, and the user is helped to better understand the behavior and state of the robot. Meanwhile, by continuously optimizing the content and form of the explanatory interaction, the satisfaction degree and credibility of the user can be improved, and effective man-
machine communication is promoted.