Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Automatic outbound method, device and system

An outbound call and answering system technology, applied in the field of communications, can solve the problems of inability to obtain user evaluations, reducing the probability of user evaluations, and high user dependence.

Inactive Publication Date: 2017-01-04
ALIBABA GRP HLDG LTD
View PDF4 Cites 16 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the user does not confirm the receipt online, the evaluation questionnaire cannot be sent to the user, so that the user evaluation cannot be obtained
[0005] It can be seen that the above method of sending evaluation questionnaires to users is highly dependent on users, which will reduce the probability of sending evaluation questionnaires to users, thereby reducing the probability of obtaining user evaluations from evaluation questionnaires

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Automatic outbound method, device and system
  • Automatic outbound method, device and system
  • Automatic outbound method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0116] The inventor of the present application found in the course of research:

[0117] The e-commerce platform can use manual return visits to dictate the questions of the evaluation questionnaire to users, and answer users' replies to the evaluation questionnaire questions, so as to send evaluation questionnaires to users and obtain user evaluations. In this method, after the user places an order, the artificial agent can dictate the evaluation questionnaire to the user at any time and obtain user evaluation. Therefore, this method does not need to be limited to the trigger condition of whether the user confirms the receipt of the goods online, thereby reducing the dependence on the user.

[0118] However, with the rapid development of e-commerce platforms today, the throughput of user shopping is huge. This method requires frequent manual phone calls to send evaluation questionnaires to users and obtain user evaluations, so the implementation efficiency of this method is ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The application provides an automatic outbound method, device and system. The method comprises the following steps: acquiring a target audio file set corresponding to a target order status and a user telephone number in recipient information of a user order under the condition that the order status of the user order is the target order status; and sending a call instruction containing the user telephone number to an interactive type voice answering system; after receiving a connecting instruction sent by the interactive type voice answering system, sending a playing instruction for playing the target audio field set to audio playing equipment, wherein the connecting instruction is the instruction fed back to the interactive type voice answering system after the terminal connects the call, and the target audio file set is the file capable of being acquired by the interactive type voice answering system and being transmitted to the terminal. Through the adoption of the method provided by the invention, an evaluation questionnaire can be automatically sent to the user in a voice way, thereby reducing the dependence on the user, and then improving the probability of sending the evaluation questionnaire to the user.

Description

technical field [0001] The present application relates to the technical field of communication, in particular to an automatic outbound call method, device and system. Background technique [0002] Today, with the rapid development of e-commerce platforms (Taobao.com, Tmall.com, Juhuasuan, Amazon, etc.), e-commerce platforms will send evaluation questionnaires about satisfaction to users after shopping, so as to obtain users’ opinions on this time. Reviews of shopping experiences. The e-commerce platform will improve its service level and user experience based on user evaluation, so as to enhance its market competitiveness and increase user resources. [0003] At present, the e-commerce platform sends evaluation questionnaires to users in the following way: After receiving the confirmation receipt instruction sent by the user, the e-commerce platform actively displays the evaluation questionnaire to the user. After the user actively fills out the evaluation questionnaire, t...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): H04M3/42G06Q30/02G06F17/30
CPCG06Q30/016G06Q30/0203G10L2015/088H04M3/5158H04M3/53375H04M2203/205
Inventor 陈栋
Owner ALIBABA GRP HLDG LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com