Interaction voice response system and realization method thereof

A technology for interactive voice response and implementation method, applied in the field of telecommunications, can solve the problems of inconsistent function menus, increase the R&D cost and maintenance cost of operators, and increase the difficulty of maintenance, and achieve the effect of reducing investment costs and improving operational economic benefits.

Inactive Publication Date: 2009-10-28
ZTE CORP
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  • Abstract
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Problems solved by technology

For operators with multi-network operations, it is necessary to load a set of IVR systems (Interactive Voice Response, Interactive Voice Response System) for these three types of networks, that is, three sets of IVR systems with different network types are used, and each set of IVR There are still inconsistencies in the function menus in the system, which greatly increases the operator's research and development costs and maintenance costs, and at the same time increases the difficulty of maintenance and reduces the flexibility of configuration

Method used

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  • Interaction voice response system and realization method thereof
  • Interaction voice response system and realization method thereof

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Embodiment Construction

[0020] The core idea of ​​the present invention is, considering that the application of Online Charging System (OCS, Online Charging System) is more and more extensive, can be three kinds of networks under OCS framework, namely GSM network, CDMA network and PSTN network, provide unified IVR System, which integrates different network users into the same IVR system, so as to reduce the R&D cost and maintenance cost of operators operating on multiple networks, and can improve the flexible configuration of IVR functions. Specifically, the mobile terminal user can trigger the same IVR system through the access code, and then obtain the IVR function menu plan customized by the operator through different access codes, user access network types, and user payment types , to provide users with various IVR functional services.

[0021] The technical solutions of the present invention will be described in further detail below in conjunction with the accompanying drawings and specific embo...

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Abstract

The invention discloses an interaction voice response system and a realization method thereof, and relates to telecommunication communication field. The method includes that after receiving call request, the IVR system queries user information in an on-line charging system (OCS) according to user identification in the call request, obtains an IVR function menu customized for the user according to the user information, and provides various function services in the IVR function menu for the user. The invention greatly reduces investment cost of service provider, and establishes foundation for service provider to fast provide business and improve operation economical benefit.

Description

technical field [0001] The invention relates to the field of telecommunication industry, in particular to an interactive voice response system and its realization method. Background technique [0002] In the current communication system, there are mainly three network types, CDMA (Code Division Multiple Access) network, GSM (Global System for Mobile Communications, Global System for Mobile Communications) network and PSTN (Public Switched Telephone Network, public switched telephone network) )network. For operators with multi-network operations, it is necessary to load a set of IVR systems (Interactive Voice Response, Interactive Voice Response System) for these three types of networks, that is, three sets of IVR systems with different network types are used, and each set of IVR There are still inconsistencies in the function menus in the system, which greatly increases the operator's research and development costs and maintenance costs, and at the same time increases the d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493
CPCH04M3/493
Inventor 陶志平周志军
Owner ZTE CORP
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