Multi-language voice synthesis method and system based on soft queuing machine call center

A technology of speech synthesis and soft queuing machine, which is applied in the direction of automatic exchange, telephone communication, electrical components, etc., and can solve the problems of inability to realize multi-language speech synthesis TTS and so on.

Active Publication Date: 2009-07-08
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0015] At present, the soft queuing machine call center only supports the TTS function of Chinese speech synthesis. When the user establishes a call with the call center through the ...

Method used

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  • Multi-language voice synthesis method and system based on soft queuing machine call center
  • Multi-language voice synthesis method and system based on soft queuing machine call center
  • Multi-language voice synthesis method and system based on soft queuing machine call center

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preparation example Construction

[0031] Figure 5 It is a flow chart of the multilingual speech synthesis method based on the soft queuing machine call center in the present invention, comprising the following steps:

[0032] In step 501, the call is connected to the soft queuing machine, and the soft queuing machine sends a routing request to the computer telecommunications integration server CTI.

[0033] When connecting to the call, the soft queuing machine can identify the language attribute according to network attributes such as the user's access number, call source, and access trunk, and carry the language attribute in the routing request. The language call can be at least one of the following: Chinese, English, French, Japanese. Of course, language expansion can also be performed as needed.

[0034] In step 502, a call connection between the soft queue machine and an interactive voice response server IVR is established through the CTI.

[0035] When the language attribute has been identified in the...

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Abstract

The invention provides a multilingual speech synthesis method and a system based on a soft queue machine calling center comprising the following steps: spicing the calling to the soft queuing machine, and sending a route request to a computer telecom integration server CTI by the soft queuing machine; establishing a calling connection of the soft queuing machine and an interactive voice responsion server IVR through the CTI; sending a request for calling a multilingual flow to the server through the IVR when there is the multilingual calling between the soft queuing machine and the IVR; transferring a lingual label for marking the multilingual flow to the IVR through an application server; selecting an engine function of the multilingual flow and arranging an inventory according to the lingual label, and sending a synthesis text to the speech synthesis server through the IVR; synthesizing the speech according to the unvarnished transmission synthesis text by the speech synthesis server, and playing the synthesis speech through the IVR. The invention realizes the multilingual speech synthesis function.

Description

technical field [0001] The invention relates to the field of soft queuing machine call centers, in particular to a multilingual speech synthesis method and system based on soft queuing machine call centers. Background technique [0002] Text-To-Speech, or TTS technology, can automatically convert any text information into continuous speech in real time, and is an efficient and convenient means that can provide voice information services to anyone at any time and any place. It is very in line with the needs of massive data, dynamic updates and personalized queries in the information age. [0003] Speech synthesis technology provides efficient and flexible services and can be used in various fields, such as PC voice interactive entertainment and teaching software, telecom-level, enterprise-level call center systems, IVR, UM, Voice Portal and other rich and colorful voice value-added services . [0004] The application of speech synthesis technology is conducive to changing t...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/493
Inventor 邵伟翔陈健
Owner CHINA TELECOM CORP LTD
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