Multi-language voice synthesis method and system based on soft queuing machine call center

Abstract

The invention provides a multilingual speech synthesis method and a system based on a soft queue machine calling center comprising the following steps: spicing the calling to the soft queuing machine, and sending a route request to a computer telecom integration server CTI by the soft queuing machine; establishing a calling connection of the soft queuing machine and an interactive voice responsion server IVR through the CTI; sending a request for calling a multilingual flow to the server through the IVR when there is the multilingual calling between the soft queuing machine and the IVR; transferring a lingual label for marking the multilingual flow to the IVR through an application server; selecting an engine function of the multilingual flow and arranging an inventory according to the lingual label, and sending a synthesis text to the speech synthesis server through the IVR; synthesizing the speech according to the unvarnished transmission synthesis text by the speech synthesis server, and playing the synthesis speech through the IVR. The invention realizes the multilingual speech synthesis function.

Description

technical field [0001] The invention relates to the field of soft queuing machine call centers, in particular to a multilingual speech synthesis method and system based on soft queuing machine call centers. Background technique [0002] Text-To-Speech, or TTS technology, can automatically convert any text information into continuous speech in real time, and is an efficient and convenient means that can provide voice information services to anyone at any time and any place. It is very in line with the needs of massive data, dynamic updates and personalized queries in the information age. [0003] Speech synthesis technology provides efficient and flexible services and can be used in various fields, such as PC voice interactive entertainment and teaching software, telecom-level, enterprise-level call center systems, IVR, UM, Voice Portal and other rich and colorful voice value-added services . [0004] The application of speech synthesis technology is conducive to changing t...

AI Technical Summary

Problems solved by technology

[0015] At present, the soft queuing machine call center only supports the TTS function of Chinese speech synthesis. When the user establishes a call with the call center through the voice terminal, the system calls the TTS device through the IVR to synthesize Chinese voice and plays it to the user, but the multilingual speech synthesis TTS function cannot be realized.

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