system
The system addresses customer anxiety and staff challenges in multilingual, culturally diverse environments by generating culturally sensitive and emotionally aware order processing, enhancing user experience and staff efficiency.
JP2026085731APending Publication Date: 2026-05-25SOFTBANK GROUP CORP
Patent Information
- Application Number
- JP2024198526
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-11-13
- Publication Date
- 2026-05-25
AI Technical Summary
Technical Problem
Customers visiting a restaurant or service store for the first time often feel anxious about ordering, and store clerks face difficulties in understanding and responding to diverse ordering methods, especially in multilingual and culturally diverse scenarios.
Method used
A system that analyzes order information from a user terminal, generates optimal order information considering the store's format and language, and provides feedback, while incorporating cultural considerations and emotional analysis to enhance communication.
Benefits of technology
Enables smooth and culturally sensitive ordering processes, improving customer satisfaction and staff efficiency by adapting to diverse cultural backgrounds and emotional states.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2026085731000001_ABST
Abstract
We provide the system. [Solution] A means for analyzing order information received from a user terminal, A means of using a generation device that generates order information based on the order format of each store, A means of transmitting the generated order information to the store's terminal, A means of sending feedback information from the store to the user's terminal, A system that includes this.
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A