Method, information processing device, and program

Abstract

To improve the technology used to implement dialogue systems. [Solution] The method executed by the information processing device 10 includes identifying each employee for whom a first event is scheduled in which their assigned work area will change, based on the personnel information of multiple employees; determining the schedule for each identified employee so that a second event, in which know-how information is collected from the employee, is carried out before the scheduled date of the first event; and storing the know-how information collected through the implementation of the second event in a database, linked to each employee.

Claims

1. A method executed by an information processing device, Based on the personnel information of multiple employees, identify each employee for whom a first event is scheduled that will change their area of ​​responsibility. For each identified employee, determine the schedule for each employee so that the second event for collecting know-how information from the employee takes place before the scheduled date of the first event, and The know-how information collected through the implementation of the second event is stored in a database, linked to each of the aforementioned employees. including, method.

2. The method according to claim 1, The second event further includes automatically generating questions for the employee to collect the know-how information based on the employee's work performance, method.

3. The method according to claim 2, The automatic generation of the aforementioned question includes determining the structure of the question according to the skill level of the employee corresponding to the aforementioned work performance. method.

4. A method according to any one of claims 1 to 3, Storing the aforementioned know-how information includes comparing the first know-how information collected from the skilled employees with the second know-how information collected from the inexperienced employees, and storing only the information from the first know-how information that differs from the second know-how information. method.

5. A method according to any one of claims 1 to 3, Storing the aforementioned know-how information includes storing the second know-how information when the second know-how information collected from the inexperienced employee is completely different from the first know-how information collected from the skilled employee, and when the stored past know-how information and the second know-how information are not inconsistent with each other. method.

6. A method according to any one of claims 1 to 3, The aforementioned know-how information includes information not included in the manual, and information independently acquired by the employee while performing their duties. method.

7. An information processing device comprising a control unit, The control unit, Based on the personnel information of multiple employees, identify each employee for whom a first event is scheduled that will change their area of ​​responsibility. For each identified employee, the schedule for that employee is determined so that the second event, in which know-how information is collected from the employee, is held before the scheduled date of the first event. The know-how information collected through the implementation of the second event is stored in a database, linked to each of the aforementioned employees. Information processing device.

8. An information processing apparatus according to claim 7, The control unit automatically generates a question for the employee to collect the know-how information in the second event, based on the employee's work performance. Information processing device.

9. An information processing apparatus according to claim 8, The control unit determines the structure of the question statement according to the employee's skill level corresponding to the work performance. Information processing device.

10. An information processing apparatus according to any one of claims 7 to 9, The control unit compares the first know-how information collected from the skilled employee with the second know-how information collected from the inexperienced employee, and stores only the information from the first know-how information that is different from the second know-how information. Information processing device.

11. An information processing apparatus according to any one of claims 7 to 9, The control unit stores the second know-how information when the second know-how information collected from the inexperienced employee is completely different from the first know-how information collected from the skilled employee, and when the stored past know-how information and the second know-how information are not inconsistent with each other. Information processing device.

12. An information processing apparatus according to any one of claims 7 to 9, The aforementioned know-how information includes information not included in the manual, and information independently acquired by the employee while performing their duties. Information processing device.

13. Based on the personnel information of multiple employees, identify each employee for whom a first event is scheduled that will change their area of ​​responsibility. For each identified employee, determine the schedule for each employee so that the second event for collecting know-how information from the employee takes place before the scheduled date of the first event, and The know-how information collected through the implementation of the second event is stored in a database, linked to each of the aforementioned employees. To make the computer perform an action that includes program.

14. The program according to claim 13, The operation further includes automatically generating a question for the employee to collect the know-how information in the second event, based on the employee's work performance. program.

15. The program according to claim 14, The automatic generation of the aforementioned question includes determining the structure of the question according to the skill level of the employee corresponding to the aforementioned work performance. program.

16. A program according to any one of claims 13 to 15, Storing the aforementioned know-how information includes comparing the first know-how information collected from the skilled employees with the second know-how information collected from the inexperienced employees, and storing only the information from the first know-how information that differs from the second know-how information. program.

17. A program according to any one of claims 13 to 15, Storing the aforementioned know-how information includes storing the second know-how information when the second know-how information collected from the inexperienced employee is completely different from the first know-how information collected from the skilled employee, and when the stored past know-how information and the second know-how information are not inconsistent with each other. program.

18. A program according to any one of claims 13 to 15, The aforementioned know-how information includes information not included in the manual, and information independently acquired by the employee while performing their duties. program.

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