Mobility support device, mobility support system, and mobility support method

Abstract

To provide a movement support device, a movement support system and a movement support method for providing a user moving by using a plurality of transportation means with a necessary support service.SOLUTION: In a movement support system including a ride management system of each transportation means for performing use management of each user to transportation means, a user terminal used by the user using each transportation means, and a movement support device for linking information on movement of the user among ride management systems, a movement support device 101 includes a reservation unit 207 for receiving reservation information for a plurality of transportation means which the user plans to use from the ride management system of each transportation means for performing use management of the user, and a movement support unit 208 for receiving ride information being information showing a use start of the user in the transportation means from the ride management system, identifying subsequent transportation means to be used by the user on the basis of the ride information and the reservation information, and displaying information on the user's movement in the identified subsequent transportation means on a prescribed screen.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a mobility assistance device, a mobility assistance system, and a mobility assistance method. [Background technology]

[0002] A person requiring assistance, such as a wheelchair user or a physically disabled person, may need a third party's assistance when moving from a departure point to a destination using public transportation such as a train or taxi. In this case, it is usually necessary to request support from a family member, acquaintance, a care service, or a transportation company staff member. However, there are cases where family members and acquaintances cannot support the person requiring assistance, and the resources provided by care services are limited and may not always be able to provide the support required by the person requiring assistance. In addition, when using a transportation company staff member, it is often necessary to make arrangements with the transportation company in advance, which is time-consuming because the services available and the coordination methods differ depending on the transportation company to be used. In particular, when a person requiring assistance uses multiple transportation companies, many of the transportation companies do not provide support services when moving between transportation companies (when transferring). As a result, a person requiring assistance may have no choice but to move to the destination using only a single transportation company (especially a car), or to give up on moving at all.

[0003] In this regard, Patent Document 1 describes providing assistance to passengers who need assistance when using public transport to move from the boarding point to the disembarking point. Patent Document 2 describes predicting the demand for the next public transport by linking multiple public transports and notifying a management server that a passenger has boarded the previous public transport. Furthermore, Patent Document 3 discloses linking the systems of multiple transports by setting a unified ID. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2008-198031 A [Patent Document 2] JP 2005-258840 A [Patent Document 3] JP 2004-192357 A Summary of the Invention [Problem to be solved by the invention]

[0005] Patent Document 1 aims to minimize the travel distance and burden for those requiring assistance by presenting the user with the shortest travel route from the ticket machine at the boarding station, via a designated position in the train, to the exit at the disembarking station. However, this system can only provide a service that reduces the travel burden for users who can travel on their own, and it does not necessarily provide the necessary support for those requiring assistance. In order to enable support for those requiring assistance, it is necessary to identify the support required by the traveler (person requiring assistance).

[0006] In this regard, Patent Document 2 discloses an invention related to a system for providing information to users of public transport, specifically, a system for identifying users who require a special vehicle after the last scheduled service by using information obtained from the user's boarding medium. This makes it possible to know which public transport the user used and when, and to identify users who are transferring. However, the information on when and what kind of support the user needs is not linked to each user, and the system is not configured to allow those who need support to receive appropriate support services. To provide support services, it is necessary to link information on the need for support to individual users, but this is difficult to achieve with information obtained from the boarding medium as in the document.

[0007] In addition, Patent Document 3 is an invention related to a system that links information across multiple transportation facilities for an individual user, and searches and reserves multiple transportation facilities, accommodation facilities, and other systems using authentication information such as a common ID, and processes each system simultaneously. This system makes it possible to identify individuals across multiple transportation facilities and link information on the need for support. However, Patent Document 3 only targets pre-processing performed before the user travels, and cannot grasp what kind of support the user needs in accordance with the specific situation on the day of travel. In addition, in order to provide support services for a person requiring support when transferring between multiple transportation facilities, it is necessary to determine the allocation of support between the transportation facilities and to share information between the transportation facilities in accordance with the actual movement of the person requiring support, but this document does not realize a mechanism for sharing such information.

[0008] The present invention has been made in consideration of the above background, and its object is to provide a mobility support device, a mobility support system, and a mobility support method that are capable of providing necessary support services to a user who travels using multiple means of transportation. [Means for solving the problem]

[0009] One aspect of the present invention for solving the above problems is a reservation unit having a processor and a memory, and receiving reservation information for a plurality of transportation facilities that a user plans to use from a boarding management system of each transportation facility that manages the user's use; The boarding management system for one of the transportation facilities From the passenger management system, First Receive boarding information, which is information indicating the start of use of the transportation facility by the user, and make a reservation based on the received boarding information and the reservation information. First Identifying a subsequent transportation facility used by the user after the transportation facility, and acquiring information regarding the user's movement in the identified subsequent transportation facility. , the information processing device relating to the following transportation facility and a movement support unit that displays the information on a screen.

[0010] In addition, one of the present inventions for solving the above problem is a transportation management system for each transportation facility that has a processor and a memory and manages the use of the transportation facilities by the user, and a reservation information for the use of the transportation facilities that the user plans to use is stored in the Each transportation facility A reservation unit that receives reservations from a passenger management system; The boarding management system for one of the transportation facilities From the passenger management system, First Receive boarding information, which is information indicating the start of use of the transportation facility by the user, and make a reservation based on the received boarding information and the reservation information. First Identifying a subsequent transportation facility used by the user after the transportation facility, and acquiring information regarding the user's movement in the identified subsequent transportation facility. , the boarding management system for the following transportation means The travel assistance system is configured to include a travel assistance device having a travel assistance unit that displays the information on a screen.

[0011] In addition, one aspect of the present invention for solving the above problem includes a reservation process in which an information processing device receives reservation information for a plurality of transportation means that a user plans to use from a boarding management system of each transportation means that manages the user's use; The boarding management system for one of the transportation facilities From the passenger management system, First Receive boarding information, which is information indicating the start of use of the transportation facility by the user, and make a reservation based on the received boarding information and the reservation information. First Identifying a subsequent transportation facility used by the user after the transportation facility, and acquiring information regarding the user's movement in the identified subsequent transportation facility. , the information processing device relating to the following transportation facility and a travel assistance process for displaying the travel assistance information on the screen. Effect of the Invention

[0012] According to the present invention, it is possible to provide necessary support services to a user who travels using multiple means of transportation.

[0013] Problems, configurations and effects other than those described above will become apparent from the following description of the embodiments. [Brief description of the drawings]

[0014] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of a travel support system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a diagram illustrating an example of a configuration of a travel support device. [Diagram 3] FIG. 11 is a diagram illustrating an example of a user information data table. [Figure 4] FIG. 11 is a diagram showing an example of a reservation information data table. [Diagram 5] FIG. 13 is a diagram showing an example of a transportation data table. [Figure 6] FIG. 4 is a diagram showing an example of a boarding information data table. [Figure 7] FIG. 11 is a sequence diagram illustrating an example of a reservation process. [Figure 8] FIG. 11 is a sequence diagram illustrating an example of a travel support process. [Figure 9] FIG. 11 is a flow diagram illustrating an example of a boarding order calculation process. [Figure 10] FIG. 11 is a flow diagram illustrating an example of a boarding information confirmation process. [Figure 11] FIG. 11 is a flow diagram illustrating an example of a cooperation destination determination process. [Figure 12] FIG. 13 is a diagram illustrating an example of a support notification screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0016] FIG. 1 is a diagram illustrating an example of the configuration of a travel support system 1 according to this embodiment.

[0017] The mobility support system 1 is composed of ride management systems 102 (102a, 102b, 102c, 102d, ...) for each means of transportation which manages each user's use of the means of transportation, such as making reservations and registering rides, user terminals 10 used by users who use each means of transportation, and a mobility support device 101 which shares information regarding the user's movements between the ride management systems 102.

[0018] In this embodiment, the passenger management system 102 includes a passenger management system 102a for a taxi company A, a passenger management system 102b for a railway company B, a passenger management system 102c for a railway company C, and a passenger management system 102d for an airline company D, but is not intended to be limited to these types of transportation systems, and may be, for example, a passenger management system for a bus or a ship.

[0019] The mobility support device 101, the ride management system 102, and the user terminal 10 are connected to each other via, for example, a local area network (LAN), a wide area network (WAN), the Internet, or The devices are communicatively connected via wired or wireless communication networks 5 and 6, such as dedicated lines.

[0020] <Mobility support system> Next, an overview of the travel support system 1 will be described.

[0021] The user terminal 10 is a smartphone, a tablet, etc. The user terminal 10 is a terminal held by a user (person requiring assistance) who requires assistance (hereinafter simply referred to as assistance) from employees of each transportation facility, etc., in getting on, getting off, or transferring when using multiple transportation facilities.

[0022] Each user also holds a specific IC card for using the ride management system 102. This IC card is, for example, a transportation IC card, and stores a card ID corresponding to the user. This IC card can register a ride reservation by communicating with the corresponding ride management system 102 via a specific reading device, and can also record the ride history of each transportation facility in the ride management system 102. In this embodiment, this IC card is a transportation IC card, and is integrated with the user terminal 10.

[0023] When a user uses multiple means of transport, the user inputs information (hereinafter referred to as reservation information) related to the reservation of the use (boarding, etc.) of the means of transport to the ride management system 102 of each means of transport to be used, using the user terminal 10. At this time, the user inputs an ID (hereinafter referred to as user ID) that is managed by the mobility support device 101 and that is assigned to each user in advance. For example, the ride management system 102 displays a predetermined reservation screen on the user terminal 10, and accepts input of the user's user ID and information on whether assistance is required from the user.

[0024] When the reservation information is input, the ride management system 102 transmits the reservation information to the mobility support device 101. The mobility support device 101 and the ride management system 102 previously store the user ID of each user in association with the card ID related to the transportation IC card of the user.

[0025] After that, the user uses each transportation facility that he / she has reserved. When passing through a boarding station of each transportation facility, the user transmits the card ID registered on the transportation facility IC card and information indicating the start of the user's use of the transportation facility (hereinafter referred to as boarding information, including, for example, information such as the type of transportation facility, the boarding station, and the boarding date and time) to the mobility support device 101 by communicating between the transportation facility IC card held by the user and a reader (such as an automatic ticket gate) installed in the transportation facility.

[0026] The mobility support device 101 identifies the transportation facility that the user will use next based on the received boarding information and reservation information, and transmits information regarding the user's assistance needs to the boarding management system 102 associated with that transportation facility. The boarding management system 102, which receives this information, notifies the person in charge of assisting the user of the information.

[0027] Specifically, for example, when a user gets on a train of railway company B at station Q and transfers to a train of railway company C at station R, the automatic ticket gate at station Q first reads the card ID information of the transportation IC card. The automatic ticket gate transmits the card ID of the transportation IC card that it reads and boarding information that the user boarded the train at station Q to the boarding management system 102b of railway company B, and the boarding management system 102b transmits the boarding information and the card IC to the mobility support device 101. Similarly, when a user gets on a train of railway company C at station R, the boarding management system 102c of railway company C and the mobility support device 101 share the card ID and boarding information that the user boarded the train at station R. The boarding management system 102c of railway company C notifies the boarding information and information such as when the user will arrive at station R to employees of railway company C who assist the user. Based on this information, the employees of railway company C wait before the user arrives and provide assistance to the user.

[0028] In this way, the mobility support device 101 manages user IDs, reservation information, boarding information, and the like, and provides necessary information to the boarding management system 102 of each transportation facility used by the user.

[0029] Next, the operation of the support service by the mobility support system 1 will be described in more detail.

[0030] First, when a user uses a taxi of taxi company A, a reader installed in the taxi reads the card ID. The reader transmits this card ID to the ride management system 102a of taxi company A, and the ride management system 102 transmits this card ID and ride information to the mobility support device 101. The mobility support device 101 transmits the user's ride information and the like to the ride management system 102b of railway company B, which is the transportation facility the user will use next. The ride management system 102b of railway company B notifies the person in charge of railway company B who will provide assistance of the user's expected arrival time and expected arrival place specified by the ride information and the like. The person in charge waits at the notified time and place, starts assisting the user who has got off the taxi, and provides assistance to the destination of railway company B.

[0031] Next, when the user uses railway company B, the automatic ticket gate installed at railway company B , and reads the card ID. The automated ticket gate transmits this card ID to the boarding management system 102b of railway company B, which transmits this card ID and boarding information to the mobility support device 101. The mobility support device 101 transmits the user's boarding information, etc. to the boarding management system 102c of railway company C, which is the transportation facility that the user will use next. The boarding management system 102c of railway company C notifies the person in charge of railway company C who will provide assistance of the estimated arrival time and estimated arrival location identified by the boarding information, etc. The person in charge waits at the notified time and location, and begins assisting the user who has exited the automated ticket gate of railway company B and finished using railway company B's transportation facility, and provides assistance to the destination of railway company C's transportation facility.

[0032] Furthermore, when the user uses railway company C, the automated ticket gate of railway company C reads the card ID. The automated ticket gate transmits this card ID to the boarding management system 102c of railway company C, and the boarding management system 102c transmits this card ID and boarding information to the mobility support device 101. The mobility support device 101 transmits the user's boarding information, etc. to the boarding management system 102d of airline company D, which is the transportation facility that the user will use next. The boarding management system 102d of airline company D notifies the person in charge of airline company D who will provide assistance of the estimated arrival time and estimated arrival location specified by the boarding information, etc. The person in charge waits at the notified time and location, and begins assisting the user who has exited the automated ticket gate of railway company C and finished using railway company C's transportation facility, and provides assistance to the destination of airline company D's transportation facility.

[0033] In this way, even if a user uses multiple transportation facilities, the mobility support service 1 can provide a series of mobility assistance to the user as one service, so that the user does not need to limit his / her travel or transportation means to avoid the burden of coordinating with each transportation facility, as in the past. In addition, the number of new users of each mobility service provider increases, and users can freely select transportation facilities.

[0034] Furthermore, until now, each transportation facility was unable to identify the transportation facilities that a user will use before and after the transportation facility in question, and was therefore unable to provide assistance for travel between transportation facilities. However, according to the mobility assistance system 1 of this embodiment, it is possible to link boarding information, thereby clarifying the scope of mobility assistance and providing continuous assistance services to the user.

[0035] In addition, with the recent decline in the working population, there are concerns that it will become more difficult for users to secure caregivers to request mobility assistance in the future. However, according to the mobility support system 1 of this embodiment, each transportation facility can provide mobility assistance services between transportation facilities, enabling users to travel using multiple transportation facilities without the need for a caregiver.

[0036] <Mobility support device> 2 is a diagram showing an example of the configuration of the mobility support device 101. The mobility support device 101 includes a processing device 201 (processor), a storage device 202, and a communication device 211. The mobility support device 101 may also include an input / output device including a keyboard, a mouse, a touch panel, a monitor (display), and the like.

[0037] The mobility support device 101 also stores a user information data table 800, a reservation information data table 900, a transport facility data table 910, and a boarding information data table 1000.

[0038] -User information data table- 3 is a diagram showing an example of a user information data table 800. The user information data table 800 has information on each user's ID information 801, such as a user ID 802, a card ID 803, and assistance necessity information 804. In the assistance necessity information 804, 1 is set if assistance is necessary, and 0 is set if assistance is not necessary.

[0039] -Reservation information data table- 4 is a diagram showing an example of a reservation information data table 900. The reservation information data table 900 has, as reservation information 901 for each user, each user's user ID 902, a transportation facility code 903 which is an identifier assigned to each transportation facility, a boarding date and time 904 for the transportation facility related to the transportation facility code 903, a boarding order 905 for the transportation facility related to the transportation facility code 903, and a validity flag 906 which is set to a predetermined value (1 in this embodiment) when these pieces of information are set appropriately.

[0040] In addition, in the boarding date and time 904, information related to the start date and time of using the transportation facility, such as the date and time of passing through an automatic ticket gate, the date and time of boarding a vehicle, and the date and time of check-in, is set.

[0041] -Transportation data table- 5 is a diagram showing an example of a transportation data table 910. The transportation data table 910 has information on a transportation code 908 and a transportation name 909 related to the transportation code 908 as transportation information 907 for each transportation.

[0042] -Ride information data table- 6 is a diagram showing an example of a boarding information data table 1000. The boarding information data table 1000 has, as boarding information 1001 for each user, information such as a user ID 1002 of the user, a transportation facility code 1003 of each transportation facility used by the user, a departure time 1004 from a departure location (starting point) of the transportation facility, the departure location 1005, a scheduled arrival time 1006 at an arrival location by the transportation facility, the scheduled arrival location 1007, a vehicle identifier 1008 that is an identifier of a transportation medium (such as a vehicle) of the transportation facility, a determination result 1009 that is set to "1" when all information is set correctly in the record, and a linked destination 1010 that is a transportation facility to be used next after the transportation facility indicated by the transportation facility code 1003.

[0043] In addition, information related to the start date and time of using the transportation facility, such as the date and time of passing through an automatic ticket gate, the date and time of boarding a vehicle, and the date and time of check-in, is set in the departure time 1004.

[0044] The estimated arrival time 1006, the estimated arrival location 1007, and the vehicle identifier 1008 may be, for example, information set by the user via the user terminal 10 in response to the boarding information, or may be calculated by the boarding management server or other external server device based on the value of the departure time 1004 and the operation information or timetable forecast information of the transportation facility under its management.

[0045] Next, as shown in FIG. 2, the travel assistance device 101 includes the following functional units: an ID management unit 203, a reservation unit 207, a boarding order calculation unit 204, a travel assistance unit 208, a boarding information management unit 205, and a boarding information linking unit 206.

[0046] The ID management unit 203 manages the user ID (ID of the mobility assistance device 101) of each user, the card ID (ID of the transportation IC card) of each user, and assistance necessity information in a user information data table 800.

[0047] The reservation unit 207 performs processing related to boarding reservations (reservation information) for each transportation facility transmitted from the user terminal 10. For example, when a user makes a boarding reservation via the boarding management system 102 of each transportation facility, the reservation unit 207 receives reservation information from the boarding management system 102. The reservation unit 207 stores the received reservation information in the reservation information data table 900.

[0048] The boarding order calculation unit 204 calculates the order in which the user will use each transportation facility based on the reservation information data table 900.

[0049] The travel assistance unit 208 performs processing for supporting the user's travel, based on the reservation information processed by the reservation unit 207 and the boarding information transmitted thereafter from the user terminal 10.

[0050] When a user uses (e.g., makes a bid for) each transportation facility, the boarding information management unit 205 receives boarding information from the boarding management system 102 of the transportation facility, and stores the received boarding information in the boarding information data table 1000. When storing the boarding information, the boarding information management unit 205 also performs a boarding information confirmation process to confirm the consistency of the data. When storing the boarding information, the boarding information management unit 205 also performs a cooperation destination determination process to identify the next transportation facility that the user will use.

[0051] The boarding information linking unit 206 supports the linking of information between transportation facilities by notifying the boarding information stored in the boarding information data table 1000 to the boarding management system 102 of the transportation facility that the user will use next.

[0052] The functions of the mobility support device 101, the ride management system 102, and the user terminal 10 described above are realized by the processing device of each device (system, terminal) executing a program stored in a storage device. These programs may be stored in a storage device such as a secondary storage device, a non-volatile semiconductor memory, a hard disk drive, or an SSD, or in a non-transitory data storage medium readable by each node, such as an IC card, an SD card, or a DVD.

[0053] Next, the process executed by the travel support system 1 will be described.

[0054] <Reservation process> 7 is a sequence diagram for explaining an example of a reservation process, which is a process related to a user's ride reservation. Here, it is assumed that the user plans to travel from a departure point to a destination by transferring in order to a first transportation facility (taxi company A), a second transportation facility (railroad company B), a third transportation facility (railroad company C), and a fourth transportation facility (airline company D).

[0055] First, when using the first means of transportation (taxi company A), the user terminal 10 displays a screen sent by taxi company A's ride management system 102a, which accepts input of the desired boarding time and boarding location, user ID, and information on whether or not assistance is required, and transmits the input information (hereinafter referred to as the first reservation information) to the ride management system 102a (s11).

[0056] The ride management system 102a transmits information (completion notification) indicating that the first reservation information has been accepted to the user terminal 10 (s12). Then, when the assistance necessity information in the first reservation information indicates that assistance is necessary, the ride management system 102a transmits the first reservation information to the mobility support device 101 (s13).

[0057] When the reservation unit 207 of the mobility support device 101 receives the first reservation information, it executes a boarding order calculation process to determine the boarding order of the means of transportation that the user plans to use (S301). Here, the mobility support device 101 determines the boarding order of taxi company A by comparing the user ID and boarding time of the received first reservation information with the contents recorded in the reservation information data table 900. The details of the boarding order calculation process will be described later.

[0058] Next, when using the second transportation facility (railroad company B), the user terminal 10 displays a screen transmitted by the train management system 102b of the railroad company B, in which the desired train boarding time and boarding information are displayed. A screen for accepting input of the station, user ID, and assistance necessity information is displayed, and the input information (hereinafter, referred to as second reservation information) is transmitted to the ride management system 102b (s21).

[0059] The ride management system 102b transmits information (completion notification) indicating that the second reservation information has been accepted to the user terminal 10 (s22). Then, when the assistance necessity information in the second reservation information indicates that assistance is necessary, the ride management system 102b transmits the second reservation information to the mobility support device 101 (s23).

[0060] When the reservation unit 207 of the travel support device 101 receives the second reservation information, it executes a boarding order calculation process (S302). Here, the travel support device 101 identifies the boarding order of the railway company B by comparing the user ID and boarding time of the received second reservation information with the contents already recorded in the reservation information data table 900. The details of the boarding order calculation process will be described later.

[0061] Next, when using a third means of transportation (railway company C), the user terminal 10 displays a screen sent by railroad company C's boarding management system 102c, which accepts input of the desired train boarding time and boarding station, user ID, and information on whether or not assistance is required, and transmits the input information (hereinafter referred to as the third reservation information) to the boarding management system 102c (s31).

[0062] The ride management system 102c transmits information (completion notification) indicating that the third reservation information has been accepted to the user terminal 10 (s32). Then, when the assistance necessity information in the third reservation information indicates that assistance is necessary, the ride management system 102c transmits the third reservation information to the mobility support device 101 (s33).

[0063] When the reservation unit 207 of the travel support device 101 receives the third reservation information, it executes a boarding order calculation process (S303). Here, the travel support device 101 identifies the boarding order of the railway company C by comparing the user ID and boarding time of the received third reservation information with the contents already recorded in the reservation information data table 900. The details of the boarding order calculation process will be described later.

[0064] Next, when using the fourth means of transportation (Airline Company D), the user terminal 10 displays a screen that accepts input of the desired boarding time and departure point, user ID, and information on whether or not assistance is required, which have been sent by Airline Company D's boarding management system 102d, and sends the input information (hereinafter referred to as the fourth reservation information) to the boarding management system 102d (s41).

[0065] The ride management system 102d transmits information (completion notification) indicating that the fourth reservation information has been accepted to the user terminal 10 (s42). Then, when the assistance necessity information in the fourth reservation information indicates that assistance is necessary, the ride management system 102d transmits the fourth reservation information to the mobility support device 101 (s43).

[0066] When the reservation unit 207 of the travel support device 101 receives the fourth reservation information, it executes a boarding order calculation process (S304). Here, the travel support device 101 identifies the boarding order of airline company D by comparing the user ID and boarding time of the received fourth reservation information with the contents recorded in the reservation information data table 900. The details of the boarding order calculation process will be described later.

[0067] <Mobility support processing> 8 is a sequence diagram for explaining an example of a travel support process which is a process executed when a user travels using each transportation means. The travel support process is started after the reservation process is completed. Here, the travel support process is assumed to be executed following the reservation process described above.

[0068] First, a user who is going to use a taxi of the first transportation facility (taxi company A) The card ID is transmitted to the ride management system 102a of the taxi company A using the IC card (s51).

[0069] Specifically, for example, a reader installed in a taxi of taxi company A reads the card ID recorded on the user's transportation IC card and transmits the read card ID to taxi company A's ride management system 102a.

[0070] The ride management system 102a of the taxi company A transmits the received card ID to the mobility support device 101 (s52). Then, the mobility support unit 208 of the mobility support device 101 identifies a user ID associated with the received card ID based on the user information data table 800, and transmits the identified user ID to the ride management system 102a (s53).

[0071] When the ride management system 102a receives the user ID, it transmits the user's ride information to the mobility support device 101 (s54).

[0072] The travel support unit 208 of the travel support device 101 executes a travel information confirmation process S401 based on the received travel information. That is, the travel support device 101 confirms whether or not the user ID of the user has been received in the reservation process, and also confirms whether or not the required items have been set in the received travel information. The details of the travel information confirmation process will be described later.

[0073] If the necessary items have been set, the travel support unit 208 of the travel support device 101 executes a cooperation destination determination process S402 based on the received boarding information. That is, the travel support device 101 identifies the boarding management system 102 (cooperation destination) of the transportation facility that the user will use next based on the received boarding information and the reservation information data table 900, and transmits the received boarding information and information related to the user's support (hereinafter also referred to as user information) to the identified cooperation destination (here, the boarding management system 102b of railway company B). The cooperation destination determination process will be described in detail later.

[0074] Thereafter, the transportation IC card of the user who uses the second transportation facility (railroad company B) transmits the card ID to the boarding management system 102b of railroad company B (s61).

[0075] Specifically, for example, an automatic ticket gate installed at a boarding station of railway company B reads the card ID recorded on the user's transportation IC card and transmits the read card ID to railway company B's passenger management system 102b.

[0076] The boarding management system 102b of the railway company B transmits the received card ID to the mobility support device 101 (s62). Then, the boarding management system 102b identifies a user ID associated with the received card ID based on the user information data table 800, and transmits the identified user ID to the boarding management system 102b (s63).

[0077] When the ride management system 102b receives the user ID, it transmits the ride information of the user to the mobility support device 101 (s64).

[0078] The travel support unit 208 of the travel support device 101 executes a travel information confirmation process S403 based on the received travel information. That is, the travel support device 101 confirms whether or not the user ID of the user has been received in the reservation process, and also confirms whether or not the necessary items have been set in the received travel information. The details of the travel information confirmation process will be described later.

[0079] If the necessary items have been set, the travel support unit 208 of the travel support device 101 executes a cooperation destination determination process S404 based on the received boarding information. Based on the received boarding information and the reservation information data table 900, the boarding management system 102 (partner) of the transportation facility that the user will use next is identified, and the received boarding information and user information are transmitted to the identified partner (here, the boarding management system 102c of the railway company C). Details of the partner determination process will be described later.

[0080] Thereafter, the transportation IC card of the user who uses the third transportation facility (railroad company C) transmits the card ID to the boarding management system 102c of railroad company C (s71).

[0081] Specifically, for example, an automatic ticket gate installed at a boarding station of railway company C reads the card ID recorded on the user's transportation IC card and transmits the read card ID to railway company C's passenger management system 102c.

[0082] The boarding management system 102c of the railway company C transmits the received card ID to the mobility support device 101 (s72). Then, the mobility support unit 208 of the mobility support device 101 identifies a user ID associated with the received card ID based on the user information data table 800, and transmits the identified user ID to the boarding management system 102c (s73).

[0083] When the ride management system 102c receives the user ID, it transmits the ride information of the user to the mobility support device 101 (s74).

[0084] The travel support unit 208 of the travel support device 101 executes a travel information confirmation process S405 based on the received travel information. That is, the travel support device 101 confirms whether or not the user ID of the user has been received in the reservation process, and also confirms whether or not the required items have been set in the received travel information. The details of the travel information confirmation process will be described later.

[0085] If the necessary items have been set, the travel support unit 208 of the travel support device 101 executes a collaboration destination determination process S406 based on the received boarding information. That is, the travel support device 101 identifies the boarding management system 102 (collaboration destination) of the transportation facility that the user will use next based on the received boarding information and the reservation information data table 900, and transmits the received boarding information and user information to the identified collaboration destination (here, the boarding management system 102d of airline company D). The collaboration destination determination process will be described in detail later.

[0086] <Boarding order calculation process> FIG. 9 is a flow diagram illustrating an example of the boarding order calculation process.

[0087] First, the boarding order calculation unit 204 of the mobility support device 101 acquires the user ID 902 of the record of the reservation information data table 900 in which the contents of the reservation information (card ID and boarding date) received from the boarding management system 102 are set (S502).

[0088] The boarding order calculation unit 204 identifies all records in the reservation information data table 900 in which the value of the user ID 902 acquired in S502 is set (S503), and rearranges the identified records in ascending order of the boarding order 905 (S504). Then, the boarding order calculation unit 204 sets the value of the counter i to 0 (S505).

[0089] In S506, the mobility support apparatus 101 increments the value of the counter i by 1 (S506), and determines whether or not the current value of the counter i is greater than the number of records identified in S503 (S507).

[0090] If the current value of counter i is greater than the number of records (S507: YES), the process of S509 described later is executed, and the current value of counter i is greater than the number of records. If not (S507: NO), the process proceeds to S508, which will be described next.

[0091] In S508, the boarding order calculation unit 204 determines whether the boarding date and time of the reservation information received from the boarding management system 102 is older than the boarding date and time 904 of the i-th record.

[0092] If the boarding date and time in the reservation information is older (S508: older), the process of S509 described below is performed, and if the boarding date and time in the reservation information is newer or the same (S508: newer), the process of S506 is repeated.

[0093] In S509, the boarding order calculation unit 204 sets the value of counter i as the boarding order of the reservation information received from the boarding management system 102, and increments the value of the boarding order 905 of each record in which a value equal to or greater than this value is set in the boarding order 905 by 1. This ends the boarding order calculation process. This identifies the order of use (boarding order) of each transportation facility used by the user.

[0094] <Boarding information confirmation process> FIG. 10 is a flow diagram illustrating an example of the boarding information confirmation process.

[0095] The boarding information management unit 205 of the mobility support device 101 determines whether or not there is a record in the ID information 801 of the user information data table 800 that includes a user ID (hereinafter referred to as a confirmation ID) corresponding to the card ID associated with the boarding information received from the boarding management system 102 (S602).

[0096] If the record does not exist (S602: NO), the received boarding information is deemed to have a problem and information indicating that is returned to the boarding management system 102, and the boarding information confirmation process ends. On the other hand, if the record exists (S602: YES), the process of S602 is performed.

[0097] In S602, the boarding information management unit 205 determines whether information is set in the departure time 1004 of the record related to the confirmation ID of the boarding information 1001 in the boarding information data table 1000.

[0098] If the information is not set (S603: NO), the boarding information confirmation process ends when there is a problem with the received boarding information and information indicating that is returned to the boarding management system 102. On the other hand, if the information is set (S603: YES), the process of S604 is performed.

[0099] In S604, the boarding information management unit 205 determines whether information is set in the departure location 1005 of the record related to the confirmation ID of the boarding information 1001 in the boarding information data table 1000.

[0100] If the information is not set (S604: NO), the boarding information confirmation process ends when there is a problem with the received boarding information by sending a message to the boarding management system 102. On the other hand, if the information is set (S604: YES), the process of S605 is performed.

[0101] In S605, the boarding information management unit 205 determines whether information is set in the estimated arrival time 1006 of the record related to the confirmation ID of the boarding information 1001 in the boarding information data table 1000.

[0102] If the information has not been set (S605: NO), the received boarding information is deemed to have a problem and information indicating this is returned to the boarding management system 102, and the boarding information confirmation process ends. On the other hand, if the information has been set (S605: YES), the process proceeds to S606.

[0103] In S606, the boarding information management unit 205 determines whether information is set in the planned arrival location 1007 of the record related to the confirmation ID of the boarding information 1001 in the boarding information data table 1000.

[0104] If the information is not set (S606: NO), the ride information management unit 205 returns information indicating that there is a problem with the received ride information to the ride management system 102, and the ride information confirmation process ends. On the other hand, if the information is set (S606: YES), the process of S607 is performed.

[0105] In S607, the ride information management unit 205 determines whether information is set in the vehicle identifier 1008 of the record related to the confirmation ID of the ride information 1001 in the ride information data table 1000.

[0106] If the information is not set (S607: NO), the ride information management unit 205 returns information indicating that there is a problem with the received ride information to the ride management system 102, and the ride information confirmation process ends. On the other hand, if the information is set (S607: YES), the process of S608 is performed.

[0107] In S608, the boarding information management unit 205 sets 1 to the determination result 1009 of the record related to the confirmation ID of the boarding information 1001 in the boarding information data table 1000. This ends the boarding information confirmation process.

[0108] <Connection destination determination process> FIG. 11 is a flow diagram illustrating an example of the cooperation destination determination process.

[0109] The ride information linking unit 206 of the mobility support device 101 acquires the ride date and time, the transportation facility code, and the user ID from the ride information received from the ride management system 102 (S702).

[0110] The boarding information linking unit 206 retrieves all records from the reservation information 901 in the reservation information data table 900 that contain the boarding date and time, transportation code, and user ID retrieved in S702 and have the valid flag 906 set to "1" (S703).

[0111] The boarding information linking unit 206 rearranges the records acquired in S703 in ascending order of the boarding order 905 (S704). Then, the boarding information linking unit 206 sets the value of the counter i to 0 (S705).

[0112] The ride information linking unit 206 increments the value of the counter i by 1 (S706).

[0113] In S707, the ride information linking unit 206 determines whether the value of the counter i is greater than the number of records acquired in S703.

[0114] If the value of counter i is greater than the number of records (S707: YES), the collaboration destination determination process ends; if the value of counter i is not greater than or equal to the number of records (S707: NO), the process of S708 is executed.

[0115] In S708, the ride information linking unit 206 compares the transportation facility code 903 of the i-th record with the transportation facility code of the reservation information acquired in S702.

[0116] If the transportation code 903 of the record does not match the transportation code in the reservation information (S708: no match), the process of S706 is repeated, and if the transportation code 903 of the record matches the transportation code in the reservation information (S708: match), the process of S709 is executed.

[0117] In S709, the ride information linking unit 206 determines whether or not the (i+1)th record exists.

[0118] If the (i+1)th record exists (S709: YES), the process of S710 is executed, and if the (i+1)th record does not exist (S709: NO), the collaboration destination determination process ends.

[0119] In S710, the ride information linking unit 206 sets the value of the transportation facility code 903 of the transportation facility record of the i-th record to the link destination 1010 of the record of the ride information data table 1000 related to the ride information received from the ride management system 102. This identifies the transportation facility that the user will use next.

[0120] Then, the ride information linking unit 206 transmits the ride information previously received from the ride management system 10 (which may be only the ride information received immediately before, or may be multiple pieces of ride information received so far) and the user information to the identified linked ride management system. This ends the link determination process.

[0121] Here, the screen (assistance notification screen) displayed by the travel assistance service 1 will be described.

[0122] <Support notification screen> 12 is a diagram showing an example of a support notification screen 500. The support notification screen 500 displays the name of the transportation facility providing assistance to the support-requiring person (obtained from the transportation facility data table 910) and information 502 of the person in charge, information 504 of the card ID and user ID of the support-requiring person (the name of the support-requiring person may be displayed), information 506 of the transportation facility already used by the support-requiring person (boarding station, departure date and time from the boarding station, etc.), and information 508 of the place (arrival station, etc.) and time when the support-requiring person is scheduled to arrive. The support notification screen 500 is displayed, for example, on the boarding management system 102 of the transportation facility, a terminal held by the person in charge of the transportation facility, the user terminal 10 held by the support-requiring person, etc.

[0123] As described above, the mobility support device 101 of this embodiment receives reservation information for the use of multiple means of transportation from the boarding management system 102, and also receives boarding information from the boarding management system 102, identifies the subsequent means of transportation based on the boarding information and the reservation information, and displays information regarding the user's movement on the subsequent means of transportation.

[0124] In other words, the mobility support device 101 of this embodiment displays information about the transportation facility that the user is going to use based on the reservation information and boarding information provided by each boarding management system 102, so that for a user who travels across multiple transportation facilities and requires assistance or support in traveling, the transportation facilities (or their personnel or mobility service providers) can easily take consistent support measures regardless of the type of transportation facility.

[0125] The present invention is not limited to the above-described embodiment, and includes various modified examples. The above-described embodiment has been described in detail for a better understanding of the present invention, and the present invention is not necessarily limited to the embodiment having all of the configurations described.

[0126] For example, some of the functions provided in each device or terminal of this embodiment may be provided in another device or terminal, and functions provided in another device or terminal may be provided in the same device or terminal.

[0127] In addition, in this embodiment, it is assumed that the ride management system 102 is an existing system provided by each transportation facility, but a new information management system may be provided for the travel assistance system 1.

[0128] In addition, in this embodiment, the mobility support device 101 provides the user's boarding information to the boarding management system 102 of the transportation means next to the transportation means currently being used by the user, but the mobility support device 101 may also provide the user's boarding information to the boarding management systems 102 of subsequent transportation means thereafter.

[0129] In this embodiment, the IC card is integrated with the user terminal 10, but it may be configured as a separate entity from the user terminal 10.

[0130] Furthermore, the mobility support device 101 may be configured to manage the product purchase history of the user who has used an IC card.

[0131] The above description of the present specification makes at least the following clear: That is, the travel support unit of the travel support device 101 of this embodiment may specify an end date and time of the transportation means that has been started to be used and an end location of the transportation means based on the received boarding information, and display at least any one of the start date and time of the transportation means, the end date and time of the transportation means, and the end location of the transportation means on a predetermined screen as information related to the user's travel.

[0132] In this way, the mobility assistance device 101 identifies the end date and time and the end location of the transportation service that was started and displays information about the user's movement on the screen, allowing personnel at each transportation service to understand when, where, and on which transportation service the user needs mobility assistance, and can provide mobility assistance services that are tailored to the user's mobility situation.

[0133] In addition, in the mobility assistance system 1 of this embodiment, the boarding management system may be provided for each mode of transportation, and the mobility assistance unit may transmit information regarding the user's movement to a boarding management system associated with the identified subsequent mode of transportation, and the boarding management system may display the received information regarding the user's movement on a specified screen.

[0134] In this way, by transmitting information regarding the user's movement to the subsequent transportation facility's boarding management system 102 and displaying it, personnel in charge of each transportation facility can reliably grasp only the user's movement assistance that needs to be provided.

[0135] In addition, the reservation unit of the mobility support system 1 of this embodiment may receive a user ID corresponding to the reservation information from the boarding management system, the reading device may read a card ID from the IC card and transmit the read card ID and the boarding information to the boarding management system, and the mobility support unit may receive the card ID and the boarding information from the boarding management system, identify a user ID corresponding to the received card ID, and identify the subsequent transportation means based on the boarding information and the reservation information corresponding to the identified user ID.

[0136] In this way, the mobility support device 101 receives the user ID corresponding to the reservation information from the ride management system 102, and as for the ride information, the user ID corresponding to the card ID received from the reading device is identified, and the user's subsequent transportation facility is identified from the ride information. Therefore, if the user registers the user ID at the time of reservation, the user can use the user ID at the time of subsequent rides. Users can receive the necessary mobility support by simply using their own IC card without using their user ID. [Explanation of symbols]

[0137] 1 Mobility support system, 10 User terminal, 101 Mobility support device, 102 Ride management system

Claims

1. A processor and a memory, A reservation unit that receives reservation information for a plurality of transportation facilities that a user plans to use from a transportation management system of each transportation facility that manages the user's use; a travel support unit that receives, from a travel management system related to one of the travel management systems for each of the transportation facilities, travel information indicating a start of use of the one transportation facility by the user, identifies a subsequent transportation facility to be used by the user after the one transportation facility based on the received travel information and the reservation information, and displays information regarding the user's travel in the identified subsequent transportation facility on a screen of an information processing device related to the subsequent transportation facility. Mobility support equipment.

2. The movement support unit includes: Based on the received boarding information, a completion date and time of the transportation service that was started and a completion location of the transportation service are identified; displaying at least one of the end date and time of use and the end location of use as information related to the user's movement on a screen of an information processing device related to the subsequent transportation facility; The mobility assistance device according to claim 1 .

3. A processor and a memory, A transportation management system for each transportation facility that manages user usage, and A reservation unit that receives reservation information for a plurality of transportation facilities that a user plans to use from the boarding management systems of the plurality of transportation facilities; a travel support device including a travel support unit that receives, from a travel management system related to one of the travel management systems of the transportation facilities, boarding information indicating a start of use of the one transportation facility by a user, identifies a subsequent transportation facility to be used by the user after the one transportation facility based on the received boarding information and the reservation information, and displays information regarding the user's movement in the identified subsequent transportation facility on a screen of the travel management system related to the subsequent transportation facility, Mobility support system.

4. The boarding management system is provided for each transportation facility, The movement support unit transmits information regarding the movement of the user to a ride management system related to the specified subsequent transportation facility, The ride management system related to the subsequent transportation facility displays the received information regarding the user's movement on a screen of the ride management system related to the subsequent transportation facility. The mobility support system according to claim 3 .

5. Each of the transportation facilities further includes a reader that transmits the boarding information to the boarding management system based on information read from an IC card held by the user, The reservation unit receives a user ID associated with the reservation information from a boarding management system of the plurality of transportation facilities, the reader associated with the one of the transport facilities reads a card ID from the IC card, and transmits the read card ID and the boarding information to a boarding management system associated with the one of the transport facilities; the travel support unit receives the card ID and the boarding information from a boarding management system related to the one transportation facility, identifies a user ID corresponding to the received card ID, and identifies the subsequent transportation facility based on the reservation information and the boarding information corresponding to the identified user ID; The mobility support system according to claim 3 .

6. The boarding management system is provided for each transportation facility, Each of the transportation facilities further includes a reader that transmits the boarding information to the boarding management system based on information read from an IC card held by the user, The movement support unit includes: Based on the received boarding information, a completion date and time of the transportation service that was started and a completion location of the transportation service are identified; displaying at least one of the end date and time of use and the end location of use as information regarding the user's movement on a screen of an information processing device related to the subsequent transportation facility; The movement support unit transmits information regarding the movement of the user to a ride management system related to the specified subsequent transportation facility, The ride management system related to the subsequent transportation facility displays the received information regarding the user's movement on a screen of the ride management system related to the subsequent transportation facility; The reservation unit receives a user ID associated with the reservation information from the boarding management systems of the plurality of transportation facilities, a reader for reading the card ID from the IC card and transmitting the card ID and the boarding information to a boarding management system for the one of the transportation facilities; the travel support unit receives the card ID and the boarding information from a boarding management system related to the one transportation facility, identifies a user ID corresponding to the received card ID, and identifies the subsequent transportation facility based on the reservation information and the boarding information corresponding to the identified user ID; The mobility support system according to claim 3 .

7. An information processing device, A reservation process for receiving reservation information for a plurality of transportation facilities that the user plans to use from a transportation management system of each transportation facility that manages the user's use; receiving boarding information indicating a start of use of one of the transportation facilities from a boarding management system related to the one of the transportation facilities, identifying a subsequent transportation facility to be used by the user after the one transportation facility based on the received boarding information and the reservation information, and displaying information regarding the user's movement in the identified subsequent transportation facility on a screen of an information processing device related to the subsequent transportation facility; Mobility support methods.

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