Information processing device, information processing method, and program

Abstract

To respond to an application from a job seeker even if a recruiter is absent, thereby securing necessary human resources.SOLUTION: A CPU 11 of a management server 1 includes: a storage control unit 32 which performs control to store interview adjustment information and control to store interview scenario information; an interview scenario execution unit 33 which presents anticipated questions for a job seeker, and acquires answers to the anticipated questions from the job seeker to execute an interview scenario; and an interview adjustment determination unit 34 which determines whether to adjust an interview for a recruiter and the job seeker on the basis of the interview scenario information and the answers of the job seeker, performs control to output information including or not including the contents for adjusting the interview using the interview adjustment information, as output information to be output to the job seeker and the recruiter, and performs control to output information including the contents of the answers of the job seeker as output information to be output to the recruiter.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] There is known a technique in which an information terminal installed in a public employment security office or the like determines whether or not it matches the job requirements registered by a job-seeking company based on the job requirements of a job seeker, and when it matches, displays a screen that enables selection of an interview reservation (Patent Document 1). In such a technique, when an interview reservation is selected, it is automatically transmitted to the hiring staff of the job-seeking company via an automatic transmission unit, and the job seeker can talk to the hiring staff of the job-seeking company via a telephone. Also, there is known a technique in which questions are provided to job seekers, the answer results to the questions are analyzed and ranked, and a job offer is made to job seekers within a specific rank (Patent Document 2).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0004] The technology of Patent Document 1 requires job seekers to go to a public employment security office or the like, and they cannot search for companies with openings at a time that is convenient for them. Even if the job seeker matches the job requirements, the job seeker and the recruiter of the recruiting company must arrange an interview date and time by phone. Due to labor shortages, convenience stores and restaurants are always accepting applications from job seekers. However, the time available to recruiters to respond to applications is limited, and the applications are not always tailored to the needs of job seekers. In addition, job seekers often apply to multiple jobs, and it is not uncommon for them to end up being hired by another company. In addition, since job search information, including job search requirements, is diverse, when common questions are provided as in the technology of Patent Document 2, the number of input items increases, and many job seekers give up inputting information halfway through. Thus, while the recruiting companies want to hire job seekers, the cost burden of responding to inquiries and arranging interview dates is large. Furthermore, for job seekers, applying itself can be a hurdle.

[0005] The present invention has been made in consideration of the above circumstances, and aims to improve the convenience of recruitment activities for employers and job seekers. [Means for solving the problem]

[0006] To achieve the above object, one aspect of the present invention is an information processing apparatus including: interview adjustment information storage control means for executing control to store interview adjustment information for adjusting interviews between job applicants and job seekers; interview scenario information storage control means for executing control to store interview scenario information including at least output conditions for determining output information output based on assumed questions, assumed answers to the assumed questions, and answers by job seekers, regarding the interview scenario assumed by the job applicant; interview scenario execution means for presenting the assumed questions to the job seeker based on one or more pieces of the interview scenario information, acquiring answers by the job seeker to the assumed questions, and executing an interview scenario; interview adjustment determination means for determining whether to adjust the interview between the job applicant and the job seeker based on the interview scenario information and the answers by the job seeker; and output control means for executing control to output, as the output information to the job seeker and the job applicant, information including content for adjusting the interview using the interview adjustment information when it is determined to adjust the interview, and information not including content for adjusting the interview using the interview adjustment information when it is determined not to adjust the interview, and executing control to output, as the output information to the job applicant, information including the content of the answers by the job seeker.

[0007] An information processing method and a program corresponding to the information processing system according to one aspect of the present invention are also provided as an information processing method and a program corresponding to the information processing system according to one aspect of the present invention.

Effects of the Invention

[0008] According to the present invention, convenience in the recruitment activity can be improved for both job applicants and job seekers.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Mode for Carrying Out the Invention

[0010] Hereinafter, this embodiment will be described with reference to the drawings. <Information Processing System> FIG. 1 is a diagram showing an example of the overall configuration of the information processing system S according to this embodiment. The information processing system S is configured by connecting a management server 1, a job provider terminal 2, and job seeker terminals 3-1 to 3-m (m is an integer value of 1 or more) via a network N. The network N is, for example, the Internet, a LAN (Local Area Network), a VPN (Virtual Private Network), etc. When it is not necessary to individually describe each of the job seeker terminals 3-1 to 3-m, these are collectively referred to as the "job seeker terminal 3".

[0011] (Management Server) The management server 1 is an information processing device as a server that manages the entire information processing system S. The management server 1 can acquire various information transmitted from the job provider terminal 2, the job seeker terminal 3, and the outside, and perform various processes. In addition, the management server 1 can transmit various information to the job provider terminal 2, the job seeker terminal 3, and the outside.

[0012] For example, the management server 1 acquires information for adjusting interviews between job providers and job seekers (hereinafter referred to as "interview adjustment information"), stores it in a database, and manages it. The "interviews between job providers and job seekers" include, for example, in-person interviews (hereinafter referred to as "face-to-face interviews"), interviews conducted by the job seeker and the job provider sending and receiving real-time moving images and voices online via the network N (hereinafter referred to as "online interviews"), and interviews conducted by the job seeker recording (recording or voice recording) moving images and voices of the content specified by the job provider and submitting them to the job provider (hereinafter referred to as "recorded interviews"). There are such methods as these.

[0013] The interview adjustment information appropriately includes information for adjusting the interviews between job providers and job seekers, and it is sufficient if it is input from both parties as appropriate. For example, the interview adjustment information includes information regarding the method of the interview (hereinafter referred to as "interview method information"), information regarding the flow of interview adjustment (hereinafter referred to as "interview adjustment flow information"), and information regarding the desired interview schedule (hereinafter referred to as "interview schedule information").

[0014] Hereinafter, it will be described as if the schedule, etc. of the job provider is input by the job provider. In this case, for example, when interviews between the job provider and the job seeker are to be conducted, the job seeker inputs the schedule, etc. of the job seeker, and the determination of the schedule, etc. is made. The job provider can modify or delete the interview adjustment information at any timing.

[0015] That is, for example, by the job provider, at least one interview method among face-to-face interviews, online interviews, and recorded interviews is selected as the method in the interviews between the job provider and the job seeker, and the information on the selected method is included in the interview adjustment information as the interview method information.

[0016] Also, for example, information regarding the flow of interview adjustment between the job provider and the job seeker, that is, the job provider makes adjustments to the interview by having the job seeker select a schedule from the schedules that are candidates for the interview for the job provider, is included in the interview adjustment information as the interview adjustment flow information.

[0017] For example, at least one of information indicating interview-possible dates and times of job applicants who can conduct interviews with job seekers and information defining time slots serving as candidates for selecting the job seekers' desired interview dates and times is included in the interview schedule information as interview adjustment information.

[0018] For example, the interview adjustment information includes, as information regarding the schedules when the job applicant can conduct interviews, information such as the dates and times when interviews can be conducted, interview locations, contact information, etc. Further, the interview adjustment information includes, as information regarding the schedules when interviews cannot be conducted, information such as days of the week and time slots when interviews cannot be conducted. The interview adjustment information may be expressed in a two-dimensional format. For example, it may be a two-dimensional format with the horizontal axis representing the date and the vertical axis representing the time. In this case, for example, interview slots for each unit of time (e.g., 1 hour) may be displayed in a two-dimensional format, and the interview slots when the job applicant can conduct interviews and the interview slots when the job applicant cannot conduct interviews may be displayed in the two-dimensional format in a distinguishable manner. Further, when an operation (e.g., a click operation) for the job seeker to select and specify an interview slot when the job applicant can conduct interviews is performed, the specified interview slot may be shared between the job seeker and the job applicant. There may be a plurality of interview slots specified by the job seeker. Also, it may be possible to set priorities for the plurality of interview slots specified by the job seeker.

[0019] Here, the management server 1 can support the employment of job seekers by implementing an interview scenario assumed by the job applicant (hereinafter, appropriately referred to as the "interview scenario") and making a decision on whether to conduct an "interview between the job applicant and the job seeker" (e.g., face-to-face interview, online interview, etc.), and then adjusting the "interview between the job applicant and the job seeker".

[0020] Specifically, the management server 1 acquires information (hereinafter referred to as "interview scenario information") that includes at least output conditions for determining output information output based on assumed interview scenarios, assumed questions, assumed answers to the assumed questions, and answers by job seekers, stores it in a database, and manages it. The assumed questions included in the interview scenario information are questions assumed about the requirements necessary for the performance of the job seeker's work. For example, questions regarding the job seeker's profile, qualifications necessary for work performance, suitability for the recruitment shift, willingness to comply with company regulations and rules, and the presence or absence of past work experience are included. The content of the assumed questions can be freely defined by the job seeker. The interview scenario information can include conditions for immediate employment (hereinafter referred to as "employment determination conditions") that can be employed without conducting interviews (such as face-to-face interviews or online interviews, etc.) between the job seeker and the job applicant after the implementation of the interview scenario. The job seeker can modify or delete the interview scenario information.

[0021] In addition, the management server 1 conducts an interview scenario. Specifically, the management server 1 conducts an interview scenario by outputting, as output information for the job seeker, information including the content of the answer by the job seeker based on the pre-registered interview scenario information. When conducting the interview scenario, the management server 1 repeatedly executes a process of outputting one assumed question at a time to the job seeker and acquiring the answer by the job seeker to the assumed question.

[0022] In addition, the management server 1 determines whether to adjust the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. For example, when it is determined that adjustments to the interview are to be made, the management server 1 outputs, as output information for the job seeker and the employer, information including details for adjusting the interview using the interview adjustment information. Also, when it is determined that no adjustments to the interview are to be made, the management server 1 outputs, as output information for the job seeker and the employer, information that does not include details for adjusting the interview using the interview adjustment information. For example, when the interview scenario information includes employment confirmation conditions and the job seeker meets the employment confirmation conditions, it is determined that no adjustments to the interview are to be made, so information that does not include details for adjusting the interview using the interview adjustment information (for example, information regarding shifts) is output as output information for the job seeker and the employer.

[0023] The management server 1 acquires interview scenario information including assumed questions and assumed answers for n (where n is an integer value of 2 or more), stores it in a database, and manages it. The interview scenario information is created and managed in multiple copies according to the employment form, job type, individual conditions for work, and so on. Also, the management server 1 conducts the presentation of assumed questions and the acquisition of answers multiple times. Further, when the management server 1 decides not to make any further adjustments to the interview in the state where the i-th (where i is an integer value of 1 or more and less than n) answer has been acquired, it varies whether to present the (i + 1)-th assumed question. That is, the interview scenario to be implemented branches according to the answers given by the job seeker. The employer can conduct the assumed questions individually. For example, when the job seeker is a foreigner, the presence or absence of work eligibility can be confirmed by individually conducted assumed questions.

[0024] In addition, the management server 1 outputs information regarding the screening status of job seekers, which at least includes a decision on whether to adjust the interviews of employers and job seekers, as output information for employers. The output information includes the content of the actions that the employer should take next. For example, when the screening status is that the candidate has passed the screening but the interview schedule does not match, a message may be presented to the employer to contact the job seeker. In addition, the management server 1 may present the answers given by the job seeker to the employer together with the screening status.

[0025] In addition, the management server 1 can also output information regarding the screening status of job seekers, which at least includes a decision on whether to adjust the interviews of employers and job seekers, as output information for job seekers. In this case, the management server 1 may output the detailed screening status as output information to the job seeker, or may output a simple screening status (for example, information indicating only employment or non-employment) as output information to the job seeker. Also, the management server 1 may not output the output information, and the employer may individually notify the job seeker of information regarding the screening status by e-mail, phone, etc. In addition, when the screening status is that the candidate has passed the screening, the management server 1 can also ask additional questions to the job seeker.

[0026] In addition, the management server 1 stores and manages a plurality of screening status candidates in association with output conditions in a database. Also, based on the interview scenario information and the answers given by the job seeker, the management server 1 determines which of the plurality of screening status candidates the job seeker corresponds to, and outputs the information on the screening status that the job seeker corresponds to as output information for the employer. The employer can newly set, modify, or delete the screening status candidates.

[0027] The "selection status" refers to, for example: (1) a state where the identity verification has failed; (2) a state where the selection has been passed and the interview schedule can be adjusted; (3) a state where the selection has been passed but the interview schedule cannot be adjusted; (4) a state where judgments such as phone confirmation or document screening are required; (5) a state where the selection has not passed because of inconsistencies in shift conditions, etc.; (6) a state where the selection has not passed because of inconsistencies in shift conditions, etc., and the job seeker has expressed a wish to be transferred to another store; (7) a state where the selection has not passed for reasons other than the above (5) and (6), etc.

[0028] The selection status is defined by the employer. Specifically, the employer can define how the selection status of a job seeker is determined as a result of the implementation of the interview scenario. For example, as a result of the implementation of the interview scenario, it can be defined that for a job seeker who answers that they cannot comply with the company regulations, the selection status is determined to be a state where the selection has not passed. Also, for example, for a job seeker who needs to have various documents such as a certificate of qualification or a license confirmed, it can be defined that the selection status is a state where the job seeker is prompted to upload imaging images of the various documents that need to be confirmed.

[0029] In addition, the management server 1 stores and manages in the database information on the actions that the employer should take with respect to the job seeker according to the selection status of the job seeker (hereinafter referred to as "employer response information"). Further, the management server 1 outputs, as output information for the employer, information including the employer response information.

[0030] In addition, the management server 1 varies the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the first time to the i-th time. Also, the management server 1 stores and manages in the database, as interview scenario implementation information, the assumed questions and the answers from the job seeker to the assumed questions in the implemented interview scenario.

[0031] In addition, the management server 1 identifies the assumed questions that the job seeker has aborted answering during the interview scenario based on the interview scenario implementation information. Also, the management server 1 outputs the identified assumed questions to the employer.

[0032] In addition, the management server 1 associates the assumed questions, the answers from the job seeker to the assumed questions, and the determined selection status in the interview scenario conducted for the target job seeker, stores them in a database as interview scenario execution result information related to the target job seeker, and manages them. Also, the management server 1 evaluates the assumed questions based on the interview scenario execution result information. Further, the management server 1 generates new assumed questions or modifies the assumed questions based on the evaluation of the assumed questions. Specifically, the management server 1 evaluates the assumed questions by comparing the answers given by the job seeker to the assumed questions with the output conditions for determining the output information, and determines the output information to be output next by generating new assumed questions or modifying the assumed questions.

[0033] Also, the management server 1 stores and manages inappropriate recruitment condition information regarding conditions considered inappropriate for a job opening in a database. Also, the management server 1 determines whether an assumed question corresponds to a condition considered inappropriate for a job opening based on the interview scenario information and the inappropriate recruitment condition information. Further, when an assumed question matches a condition considered inappropriate for a job opening, the management server 1 outputs to the job seeker that the assumed question is inappropriate.

[0034] Also, the management server 1 associates and stores in a database and manages a plurality of recruitment types set by the job seeker and a plurality of interview scenarios respectively. The "recruitment type" refers to the type of framework in the employment recruited by the job seeker. Specifically, for example, the recruitment type is set by the job seeker considering differences such as employment form, job type (e.g., sales, accounting, personnel, development, etc.), job content, full-time / part-time, employment form (e.g., full-time / part-time, indefinite / fixed-term), etc., or combinations thereof.

[0035] The management server 1 varies which interview scenario among a plurality of interview scenarios is based on according to the recruitment type desired by the job seeker. For example, when the employer is the manager of a restaurant, by registering the interview scenario information for full-time hall staff as the recruitment type and the interview scenario information for part-time hall staff as the recruitment type respectively, it becomes possible to conduct an interview scenario according to the recruitment type.

[0036] In addition, the management server 1 stores and manages interview schedule information, interview method information, and interview adjustment information including interview schedule information in a database.

[0037] Also, when it is determined that the management server 1 makes an adjustment regarding the interview for the target job seeker, in the adjustment regarding the interview, when the interview adjustment information input by the target job seeker and the employer satisfies a predetermined condition, the management server 1 changes the interview adjustment information.

[0038] Here, the "predetermined condition" refers to a condition for making the interview possible by changing a part of the interview adjustment information because the interview adjustment information regarding the respective wishes of the target job seeker and the employer does not match. When the interview adjustment information matches the predetermined condition, the management server 1 determines that the interviews of the employer and the target job seeker are possible by changing the interview adjustment information. Then, the management server 1 can adjust the interviews of the employer and the target job seeker by changing the interview adjustment flow information, interview method information, etc.

[0039] Specifically, for example, when the interview method desired by the employer is "face-to-face interview", assuming a face-to-face interview, it is assumed that the adjustment of the interview possible date and time for the employer and the job seeker could not be made. And if the interview method is set to "online interview", it is assumed that the adjustment of the interview possible date and time for the employer and the job seeker can be made. In such a case, when it matches the predetermined condition, the management server 1 can change the interview method information in the interview adjustment information and make an adjustment so that an online interview is conducted as the interview for the employer and the job seeker.

[0040] For example, assume there are a first job applicant (e.g., a personnel staff) and a second job applicant (e.g., a store manager). Suppose the interview method is set by the job applicants such that the second job applicant conducts "face-to-face interviews". Now, assume that the job seeker requests to change the interview method with the second job applicant to "online interview" because they had a face-to-face interview with the first job applicant in an earlier time slot. In this case, for example, if the job seeker can make the face-to-face interview with the second job applicant possible by delaying it by one hour and it does not conflict with the interview schedule adjustment information of the second job applicant, the condition that the job seeker can have face-to-face interviews with both the first and the second job applicants becomes the "predetermined condition".

[0041] In addition, the management server 1 stores and manages information on schedules that are candidates for interview availability for the job applicants as interview schedule information in a database, and makes adjustments regarding the interview by having the job seeker select a schedule from the schedules that are candidates for interview availability for the job applicants. However, when there is no schedule that is pre-registered as a candidate for interview availability for the job applicant, or when the job seeker cannot select a schedule from the schedules that are candidates for interview availability for the job applicant, the management server 1 manages information on schedules that are candidates for interview availability for the job seeker as interview schedule information, and can make adjustments regarding the interview according to the schedule selected by the job applicant from the schedules that are candidates for interview availability for the job seeker. That is, in the case where the interview schedule is presented from the job applicant to the job seeker, when there is no presentation of the schedule, and when there is no schedule convenient for the job seeker among the presented schedules, the process of setting the interview can continue without interruption by presenting the interview schedule from the job seeker to the job applicant.

[0042] When the interview schedule is determined, its details are reflected in the schedule managed by the job applicant terminal 2. The job seeker can change the schedule after it is determined, and can also cancel (withdraw from) the interview with the determined schedule.

[0043] In addition, the management server 1 determines the priority for outputting interview adjustment information based on the answers given by job seekers. For example, assume that the condition that the answer given by the job seeker is the best answer considered by the employer is set as the first output condition, and the condition that the answer is one for which the interview needs to be adjusted although it does not meet the first output condition is set as the second output condition. In this case, it can be determined that the interview adjustment information is output with job seekers who meet the first output condition being given priority over those who meet the second output condition. Specifically, for example, for job seekers who meet the first output condition, interview candidate dates and times after tomorrow can be presented, and for job seekers who meet the second output condition, interview candidate dates and times after the day after tomorrow can also be presented.

[0044] In addition, the management server 1 stores and manages in the database the alternative scenario execution conditions that link the selection status determined in the execution of a predetermined interview scenario and the fact that an interview scenario different from the predetermined interview scenario is to be executed as an alternative interview scenario. Then, when the selection status of the target job seeker for whom the interview scenario is being executed meets the alternative scenario execution conditions, the management server 1 executes the alternative interview scenario.

[0045] For example, the interview scenario for daytime work can be set as the "predetermined interview scenario", and the interview scenario for nighttime work can be set as the "alternative interview scenario". In this case, it is possible that in the interview scenario for daytime work, the selection cannot be passed because the shift conditions do not match, but in the interview scenario for nighttime work, the selection can be passed because the shift conditions match. Also, the "alternative interview scenario" can be not only the interview scenario of the same store but also the interview scenario of another store. For example, the interview scenario for daytime work at the first store can be set as the "predetermined interview scenario", and the interview scenario for daytime work at the second store can be set as the "alternative interview scenario".

[0046] There is no particular limitation on what alternative interview scenarios are presented to job seekers as alternative interview scenarios. For example, alternative interview scenarios predetermined by the employer may be presented to job seekers, or alternative interview scenarios based on the current location of the job seeker may be presented to job seekers. Also, alternative interview scenarios based on a specific area designated by the job seeker (e.g., the job seeker's home, the school the job seeker attends, the nearest station the job seeker uses, etc.) may be presented to job seekers. The employer may be able to select any method for presenting the alternative interview scenario to the job seeker.

[0047] In addition, the management server 1 stores and manages questionnaire information for job seekers in a predetermined screening status in a database. Also, when the management server 1 determines a predetermined screening status, it outputs the questionnaire information to the job seeker. The specific configuration and details of the processing of the management server 1 will be described later.

[0048] (Employer terminal) The employer terminal 2 is an information processing device operated by the employer and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. It is assumed that dedicated application software that enables the use of the information processing system S is installed on the employer terminal 2. Based on the operation of the employer, the employer terminal 2 can start the dedicated application software and perform various processes based on the management server 1, various information transmitted from the outside, and information input by the operation of the employer. Also, the employer terminal 2 can transmit various information to the management server 1 and the outside.

[0049] For example, the employer terminal 2 acquires the output information transmitted from the management server 1 and displays it on a display or the like. Then, the employer terminal 2 accepts an operation for inputting interview scenario information and transmits it to the management server 1. The specific configuration and details of the processing of the employer terminal 2 will be described later.

[0050] (Job seeker terminal) The job seeker terminal 3 is an information processing device operated by a job seeker, and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. It is assumed that dedicated application software that enables the use of the information processing system S is installed on the job seeker terminal 3. Based on the operation of the job seeker, the job seeker terminal 3 can start the dedicated application software and perform various processes based on the management server 1, various information transmitted from the outside, and information input by the operation of the job seeker. In addition, the job seeker terminal 3 can transmit various information to the management server 1 and the outside.

[0051] For example, the job seeker terminal 3 acquires the questions transmitted from the management server 1 and displays them on a display or the like. Then, the employer terminal 2 receives an operation for inputting an answer to the question and transmits it to the management server 1. The specific configuration and details of the processing of the job seeker terminal 3 will be described later.

[0052] The above-described processing by each of the management server 1, the employer terminal 2, and the job seeker terminal 3 constituting the information processing system S is an example, and it is only necessary to have a function for realizing the above-described processing as the entire information processing system S. Therefore, among the functions for realizing the above-described processing, part or all of them may be shared or cooperate within the information processing system S.

[0053] For example, part or all of the functions of the management server 1 may be the functions of other information processing devices or the like within the information processing system S, or part or all of the functions of other information processing devices or the like within the information processing system S may be the functions of the management server 1. Furthermore, part or all of the functions of the management server 1 may be transferred to other servers or the like not shown in the figure. Thereby, the processing as the entire information processing system S is promoted, and it is also possible to complement each other in processing.

[0054] <Hardware Configuration> (Hardware Configuration of Management Server) FIG. 2 is a block diagram showing an example of the hardware configuration of the management server 1 according to the present embodiment. The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0055] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13. Necessary data and the like for the CPU 11 to execute various processes are also appropriately stored in the RAM 13. The CPU 11, the ROM 12, and the RAM 13 are interconnected via the bus 14. The input / output interface 15 is also connected to this bus 14.

[0056] An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, a touch panel, etc., and accepts input of various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

[0057] A removable medium 21 made of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, etc. is appropriately mounted on the drive 20. A program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as necessary. Also, the removable medium 21 can store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0058] (Hardware Configuration of Job Seeker Terminal and Job Applicant Terminal) Also, although not shown in the figures, the employer terminal 2 and the job seeker terminal 3 have the hardware configuration shown in FIG. 2. That is, the employer terminal 2 and the job seeker terminal 3 each have a CPU, a ROM, a RAM, a bus, an input / output interface, an output unit, an input unit, a storage unit, a communication unit, a drive, and a removable medium corresponding to each of the CPU 11, ROM 12, RAM 13, bus 14, input / output interface 15, output unit 16, input unit 17, storage unit 18, communication unit 19, drive 20, and removable medium 21 of the management server 1 in FIG. 2.

[0059] <Functional Configuration> FIG. 3 is a functional block diagram showing an example of the functional configuration in the management server 1, the employer terminal 2, and the job seeker terminal 3. (Functional Configuration of Management Server) In the CPU 11 of the management server 1, when operating, an acquisition unit 31, a storage control unit 32, an interview scenario execution unit 33, an interview adjustment determination unit 34, an output control unit 35, a question identification unit 36, an evaluation unit 37, a question generation unit 38, and a question suitability determination unit 39 function.

[0060] Also, in the storage unit 18 of the management server 1, an interview adjustment information DB 41 in which interview adjustment information is stored, an interview scenario information DB 42 in which interview scenario information is stored, an employer response information DB 43 in which employer response information is stored, an interview scenario execution information DB 44 in which interview scenario execution information is stored, an interview scenario execution result information DB 45 in which interview scenario execution result information is stored, an inappropriate job requirement information DB 46 in which inappropriate job requirement information is stored, a questionnaire information DB 47 in which questionnaire information is stored, etc. are provided.

[0061] The acquisition unit 31 acquires various types of information. For example, the acquisition unit 31 acquires each of interview adjustment information, interview scenario information, employer response information, interview scenario execution information, interview scenario execution result information, inappropriate job requirement information, and questionnaire information. These pieces of information are information transmitted from the employer terminal 2, the job seeker terminal 3, or the outside to the management server 1.

[0062] The memory control unit 32 executes control to store various information acquired by the acquisition unit 31. Specifically, the memory control unit 32 stores and manages the various information acquired by the acquisition unit 31 in the database of the storage unit 18. For example, the memory control unit 32 stores and manages the interview adjustment information in the interview adjustment information DB 41. Also, the memory control unit 32 stores and manages the interview scenario information in the interview scenario information DB 42. Also, the memory control unit 32 stores and manages the job seeker response information in the job seeker response information DB 43.

[0063] Also, the memory control unit 32 stores and manages the interview scenario execution information in the interview scenario execution information DB 44. Also, the memory control unit 32 stores and manages the interview scenario execution result information in the interview scenario execution result information DB 45. Also, the memory control unit 32 stores and manages the inappropriate job requirements information in the inappropriate job requirements information DB 46. Also, the memory control unit 32 stores and manages the questionnaire information in the questionnaire information DB 47.

[0064] The interview scenario execution unit 33 presents assumed questions to the job seeker based on one or more interview scenario information, acquires the answers given by the job seeker to the assumed questions, and executes the interview scenario. For example, the interview scenario execution unit 33 presents the assumed questions and acquires the answers multiple times. Also, the interview scenario execution unit 33 varies the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the first time to the i-th time. Also, the interview scenario execution unit 33 varies which of the multiple interview scenarios to be based on according to the recruitment type desired by the job seeker. Also, when the screening status of the target job seeker for whom the interview scenario is being executed satisfies the alternative scenario execution conditions, the interview scenario execution unit 33 executes an alternative interview scenario.

[0065] The interview adjustment decision unit 34 makes a decision on whether to adjust the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. For example, when the interview adjustment decision unit 34 decides not to make any further adjustments to the interview in the state where the interview scenario implementation unit 33 has obtained the i-th answer, it varies whether to prompt the (i + 1)-th assumed question by the interview scenario implementation unit 33. Also, when the interview adjustment decision unit 34 decides to make adjustments to the interview for the target job seeker, as that adjustment, when the interview adjustment information of the target job seeker and the employer satisfies the predetermined conditions, it changes the interview adjustment information.

[0066] Furthermore, the interview adjustment decision unit 34 assumes that information on the schedules that are candidates for the interview for the employer is stored as interview schedule information, and the adjustment regarding the interview is made by the job seeker selecting a schedule from the schedules that are candidates for the interview for the employer. In the case where no schedule that is a candidate for the interview for the employer has been registered in advance, or when the job seeker cannot select a schedule from the schedules that are candidates for the interview for the employer, information on the schedules that are candidates for the interview for the job seeker is stored as interview schedule information, and the adjustment regarding the interview is made by the employer selecting a schedule from the schedules that are candidates for the interview for the job seeker.

[0067] Also, the interview adjustment decision unit 34 determines the priority order for outputting the interview adjustment information based on the answers given by the job seeker.

[0068] When it is decided to make adjustments to the interview, the output control unit 35 executes control to output, as output information for the job seeker and the employer, information that includes the content for adjusting the interview using the interview adjustment information, and when it is decided not to make adjustments to the interview, it executes control to output, as output information for the employer, information that does not include the content for adjusting the interview using the interview adjustment information, and also executes control to output, as output information for the employer, information that includes the content of the answers given by the job seeker.

[0069] In addition, the output control unit 35 executes control to output, as output information for the job seeker, information regarding the screening status of the job seeker, including at least a determination as to whether to make adjustments regarding the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. Further, the output control unit 35 executes control to determine which of a plurality of candidate screening statuses is applicable based on the interview scenario information and the answers given by the job seeker, and to output, as output information for the job seeker, information on the screening status to which the job seeker belongs.

[0070] In addition, the output control unit 35 executes control to output, as output information for the employer, information including employer response information. Further, the output control unit 35 executes output control to output to the employer the assumed questions specified by a question specifying unit 36 described later. In addition, when the assumed questions meet the conditions for being considered inappropriate for the job, the output control unit 35 executes control to output to the employer that the assumed questions are inappropriate. Further, when a predetermined screening status is determined, the output control unit 35 can execute control to output questionnaire information to the job seeker.

[0071] Based on the interview scenario execution information, the question specifying unit 36 specifies the assumed questions that the job seeker aborted answering during the interview scenario.

[0072] Based on the interview scenario execution result information stored in the interview scenario execution result information DB 45, the evaluation unit 37 evaluates the assumed questions.

[0073] Based on the evaluation by the evaluation unit 37, the question generation unit 38 generates new assumed questions or modifies the assumed questions.

[0074] Based on the interview scenario information and the inappropriate employer condition information, the question appropriateness determination unit 39 determines whether the assumed questions meet the conditions for being considered inappropriate for the job.

[0075] <Flow of processing> (Flow of processing of the management server) Figure 4 is a flowchart showing an example of the flow of processing of the management server 1. When the management server 1 receives the interview adjustment information (YES in step S1), it acquires the transmitted interview adjustment information (step S2) and stores and manages it in a database (for example, the interview adjustment information DB41 in FIG. 3) (step S3). On the other hand, when the interview adjustment information has not been transmitted (NO in step S1), the management server 1 repeats the determination process in step S1 until the interview adjustment information is transmitted.

[0076] When the management server 1 receives the interview scenario information (YES in step S4), it acquires the transmitted interview scenario information (step S5) and stores and manages it in a database (for example, the interview scenario information DB42 in FIG. 3) (step S6). On the other hand, when the interview scenario information has not been transmitted (NO in step S4), the management server 1 repeats the determination process in step S4 until the interview scenario information is transmitted.

[0077] When the management server 1 receives an application from a job seeker (step S7), it executes the following processing.

[0078] The management server 1 conducts an interview scenario based on one or more pieces of interview scenario information (step S8). Specifically, the management server 1 repeats presenting assumed questions to the job seeker and obtaining answers to the assumed questions. The management server 1 determines whether to make adjustments regarding the interviews of the employer and the job seeker based on the interview scenario information and the answers given by the job seeker (step S9). When the management server 1 determines to make adjustments regarding the interview (YES in step S10), it outputs output information including the content for adjusting the interview using the interview adjustment information (step S11). On the other hand, when it determines not to make adjustments regarding the interview (NO in step S10), the management server 1 outputs output information that does not include the content for adjusting the interview using the interview adjustment information (step S11).

[0079] <Specific Example> FIG. 5 is a diagram showing an overview of the service to which the information processing system S in FIG. 1 is applied. FIG. 5 shows a management server 1 that manages a service (hereinafter referred to as "this service") to which the information processing system S is applied, an applicant R who conducts job recruitment by using this service, an applicant terminal 2 operated by the applicant R, a job seeker J who conducts job hunting by using this service, and a job seeker terminal 3 operated by the job seeker J.

[0080] This service enables an automatic interview within the range assumed by the applicant R as an interview scenario for the job seeker J. In addition, this service enables a determination as to whether to adjust a face-to-face interview, an online interview, etc. for the job seeker J who has undergone the automatic interview. Further, this service enables a determination of the screening status for the applicant R.

[0081] When the applicant R operates the applicant terminal 2 to input interview adjustment information, the interview adjustment information is acquired by the management server 1. Also, when the applicant R operates the applicant terminal 2 to input interview scenario information, the interview scenario information is acquired by the management server 1 and registered. The interview scenario information at least includes an interview scenario assumed by the applicant R, assumed questions, assumed answers to the assumed questions, and output conditions for determining output information output based on the answers by the job seeker.

[0082] The applicant R can register a plurality of interview scenario information according to the recruitment type. When the job seeker J selects one recruitment type from among the interview scenario information registered in plurality according to the recruitment type, the management server 1 conducts an interview scenario based on the interview scenario information corresponding to the selected recruitment type.

[0083] The implementation of the interview scenario proceeds by repeating the presentation of assumed questions based on the interview scenario information to the job seeker J and the answers by the job seeker J to the assumed questions. The implemented interview scenario branches according to the answers by the job seeker J. When the interview scenario is implemented, a determination is made as to whether to adjust the interview (face-to-face interview, online interview, etc.) for the applicant and the job seeker. When it is determined to perform an adjustment regarding the interview, output information including the content for the adjustment of the interview is output.

[0084] FIG. 6 is a diagram showing a specific example of a screen displayed on the applicant terminal 2 when the applicant inputs interview scenario information. On the screen shown in FIG. 6, there are displayed an input field R1 for inputting the type of assumed question, an input field R2 for inputting the title of the assumed question, an input field R3 for inputting the assumed question, and an area for inputting an assumed answer to the assumed question input in the input field R3. Further, on the screen shown in FIG. 6, there are displayed a button B4 for receiving an operation (for example, drag and drop) for changing the order of the assumed answers (here, options), a button B5 for adding an assumed answer, a button B6 for deleting an assumed answer, and buttons B7 to B9 for designating the screening status for each assumed answer. Also, at the bottom of the screen shown in FIG. 6, there are displayed a button for deleting a set of an assumed question and an assumed answer, a button for canceling without saving the input or changed content, and a button for saving the input or changed content.

[0085] In the example of FIG. 6, in the input field R1, "single selection (button)" is input as the type of the assumed question. When the single selection (button) is set as the type of the assumed question, as described above, the applicant can specify the candidates for the assumed answer and the screening status for each assumed answer. Although not shown in the figure, for example, as the type of the assumed question, numerical input or free input can be adopted. Specifically, for example, in numerical input, for an assumed question such as "How many hours do you want to work per month?", numerical input may be received, and various numerical ranges input may be set as the assumed answer. Also, for example, in free input, for an assumed question such as "Are there any other desired matters?", natural language analysis using a predetermined algorithm or a predetermined artificial intelligence or the like is performed, and if it is a difficult matter, it may be judged as not passing, or it may be recorded as a matter to be passed on to the subsequent interviews of the applicant and the job seeker.

[0086] In the example of FIG. 6, in the input field R2, “Working hours confirmation” is entered as the title. The title is used for auxiliary purposes such as enabling the applicant to quickly grasp the content of the assumed questions at a glance on a screen (not shown) for inputting and confirming the interview scenario.

[0087] In the example of FIG. 6, in the input field R3, the sentence “How many hours do you plan to work per shift?” is entered as the assumed question.

[0088] Also, in the example of FIG. 6, the applicant can rearrange the order of the assumed answers by operating the button B4 for each assumed answer. Further, the applicant can increase the assumed answers (options), i.e., the candidates, by operating the button B5 for adding assumed answers (options). Additionally, the applicant can delete the assumed answers by operating the button B6 for deleting the candidates of the assumed answers.

[0089] Also, in the example of FIG. 6, the applicant can set the output conditions corresponding to each assumed answer by operating buttons B7 to B9, etc. Specifically, for example, in the example of FIG. 6, for each assumed answer, the output conditions of “Pass”, “Fail”, “End”, and “Pending” can be set. In the example of FIG. 6, when the answer is “9:00 - 12:00”, the applicant operates the button B7 to set it as pending. Also, in the example of FIG. 6, when the answers are “12:00 - 17:00” and “17:00 - 22:00”, the applicant operates the buttons B8 and B9 to set them as passing.

[0090] Note that although not shown in the figure, the output conditions for each assumed answer are not limited to the above, and any input method is sufficient. Specifically, for example, points can be set for each assumed answer, and if the points exceed a predetermined value, it passes (adjust the interview between the applicant and the job seeker), and if it is below the predetermined value, it fails (do not adjust the interview between the applicant and the job seeker), etc. Also, for example, points can be counted only when it is pending, and those points can be used for the determination of passing or failing.

[0091] <Advantageous Effects of the Present Embodiment> According to the above-described embodiment, even when the person in charge of recruitment is absent, it is possible to respond to applications from job seekers, improving the convenience in the recruitment activities for employers and job seekers. This can be achieved.

[0092] <Other Embodiments> As described above, an embodiment of the present invention has been explained. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0093] For example, in the above-described embodiment, when it is determined that the management server 1 performs adjustment regarding the interview, the management server 1 outputs, as output information for the job seeker and the employer, information including the content for adjusting the interview using the interview adjustment information. When it is determined that the management server 1 does not perform adjustment regarding the interview, the management server 1 outputs, as output information for the job seeker and the employer, information not including the content for adjusting the interview using the interview adjustment information. That is, regardless of whether or not adjustment regarding the interview is performed, the output information is output for the job seeker and the employer. However, it is not limited to this, and the output information may be output only for either the job seeker or the employer.

[0094] Also, in the above-described embodiment, the management server 1 is configured to output, as output information for the employer, information including the content of the response by the job seeker. However, it is not limited to this, and the information including the content of the response by the job seeker may be output not only for the employer but also for the job seeker as output information.

[0095] Also, the configuration of the screen displayed on the employer terminal 2 shown in FIG. 6 is merely an example, and other configurations may be used.

[0096] In addition, the above-described series of processes can be executed by hardware or by software. In other words, the above-described functional configurations are merely examples and are not particularly limited. That is, it suffices that the information processing system is equipped with a function capable of executing the above-described series of processes as a whole, and the functional blocks used for realizing this function are not particularly limited to the above examples.

[0097] Also, the location of the functional blocks is not particularly limited and may be arbitrary. For example, the functional blocks of the management server 1 may be transferred to other devices or the like, or the functional blocks of other devices may be transferred to a server or the like. Also, one functional block may be constituted by hardware alone, by software alone, or by a combination thereof.

[0098] When the series of processes are executed by software, the program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or personal computer other than a server.

[0099] A recording medium containing such a program is not only constituted by a removable medium (not shown) distributed separately from the apparatus main body for providing the program to a user or the like, but also constituted by a recording medium or the like provided to a user or the like in a state pre-installed in the apparatus main body. Since the program can be distributed via a network, the recording medium may be mounted on or accessible to a computer connected to or connectable to the network.

[0100] In addition, in this specification, the step of describing a program recorded on a recording medium includes not only processes that are performed in chronological order according to that order, but also processes that are executed in parallel or individually, even if they are not necessarily processed in chronological order. Also, in this specification, the term "system" shall mean the entire apparatus composed of a plurality of devices, a plurality of means, etc.

[0101] In other words, the information processing system to which the present invention is applied can take various embodiments having the following configurations. (1) That is, an information processing system to which the present invention is applied (for example, the information processing system S in FIG. 1) includes interview adjustment information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview adjustment information DB 41 in FIG. 3) that executes control for storing interview adjustment information for adjusting interviews between job applicants (for example, the job applicant R in FIG. 5) and job seekers (for example, the job seeker J in FIG. 5); interview scenario information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview scenario information DB 42 in FIG. 3) that executes control for storing interview scenario information including at least output conditions for determining the scenario of the interview assumed by the job applicant, the assumed questions, the assumed answers to the assumed questions, and output information output based on the answers given by the job seeker; interview scenario execution means (for example, the interview scenario execution unit 33 in FIG. 3) that presents the assumed questions to the job seeker based on one or more pieces of the interview scenario information, acquires the answers given by the job seeker to the assumed questions, and conducts an interview scenario; interview adjustment determination means (for example, the interview adjustment determination unit 34 in FIG. 3) that determines whether to adjust the interviews of the job applicant and the job seeker based on the interview scenario information and the answers given by the job seeker; and output control means (for example, the output control unit 35 in FIG. 3) that executes control to output, as the output information to the job seeker and the job applicant, information including the content of adjusting the interview using the interview adjustment information when it is determined to adjust the interview, and information not including the content of adjusting the interview using the interview adjustment information when it is determined not to adjust the interview, and executes control to output, as the output information to the job applicant, information including the content of the answers given by the job seeker. The information processing apparatus is, for example, the management server 1 in FIG. 1).

[0102] As a result, the information processing system automatically conducts an interview within the range that the job seeker can assume as a scenario, and determines whether to adjust the interview for the job seeker. As a result, for example, even if the job applicant is absent, the system can respond to applications from job seekers at any time (for example, 24 hours), and can adjust the interview date and time and an appropriate screening process. Therefore, the job applicant can also secure the necessary human resources ahead of rival companies. In addition, when the interview scenario is executed, questions are asked to the job seekers and answers are given by the job seekers in response to the questions. Therefore, the input operation of necessary items by the job seekers in a conventional predetermined format or the like before the interview adjustment becomes unnecessary. As a result, since job seekers can easily apply for the interview, the number of job seekers can be increased. In addition, since the next question is determined according to the content of the answer given by the job seeker, different job seeker information can be efficiently obtained for each job seeker. In addition, the employer can conduct a smoothly adjusted interview (face-to-face interview, online interview, etc.) by referring to the answers of the job seekers in the already conducted interview scenario.

[0103] (2) Further, the interview scenario information storage control means executes control to store the interview scenario information including the n (n is an integer value of 2 or more) assumed questions and the assumed answers, and the interview scenario execution means presents the assumed questions and obtains the answers a plurality of times. When the interview adjustment determination means determines not to make any further adjustments regarding the interview in a state where the i-th (i is an integer value of 1 or more and less than n) answer has been obtained by the interview scenario execution means, it is possible to vary whether or not to present the (i + 1)-th assumed question by the interview scenario execution means.

[0104] As a result, at the time when the i-th answer is given, it is possible to immediately adjust the interview for job seekers who are considered to be interviewed even before the (i + 1)-th (and subsequent) answer is given. Also, if it is possible to hire without adjusting the interview at the time when the i-th answer is given, it can be hired without adjusting the interview. Further, if it is not possible to hire without adjusting the interview at the time when the i-th answer is given, it can be not hired without adjusting the interview.

[0105] (3) Further, the output control means can execute control to output, as the output information to the employer, information regarding the screening status of the job applicant, which at least includes a determination as to whether or not to make adjustments regarding the interview between the employer and the job applicant based on the interview scenario information and the answer given by the job applicant.

[0106] As a result, since the screening status of the job applicant is notified to the employer, the employer can easily grasp the screening status of the job applicant for whom the interview scenario has been implemented and whether or not interview adjustment is necessary.

[0107] (4) Further, the interview scenario information storage control means executes control to store a plurality of candidates for the screening status in association with the output conditions, and the output control means determines which of the plurality of candidates for the screening status is applicable based on the interview scenario information and the answer given by the job applicant, and can execute control to output, as the output information to the employer, information regarding the screening status to which the job applicant belongs.

[0108] As a result, the employer can easily grasp which of the plurality of candidates for the screening status the job applicant for whom the interview scenario has been conducted belongs to.

[0109] (5) Further, it further includes applicant response information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the applicant response information DB 43 in FIG. 3) that executes control to store applicant response information regarding the response that the employer should give to the job applicant according to the screening status of the job applicant, and the output control means can further execute control to output information including the applicant response information as the output information to the employer.

[0110] As a result, the employer can easily understand what kind of actions should be taken in the future with respect to the job applicant. For example, when the employment is almost certain, the employer can conduct an interview on that premise. Also, when it is necessary to carefully hear about predetermined content, the employer can conduct the interview after preparing for the hearing. Further, when the schedule of the interview cannot be adjusted, the employer can immediately adjust the interview schedule.

[0111] (6) Further, the interview scenario execution means can vary the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the first time to the i-th time.

[0112] As a result, since the assumed questions presented next vary according to the answers given by the job applicant, the employer can set an interview scenario with branches such that the assumed questions at the (i + 1)-th time are varied according to the answers up to the i-th time. Also, the employer can set other interview scenarios according to the answers up to the i-th time. For example, when there is an answer indicating a desire for remote work, it is possible to switch to an interview scenario for remote work. Also, for example, when there is an answer indicating being a foreign national among the interview scenarios for full-time employees of Japanese nationality, it is possible to present different assumed questions as a result, such as by switching to an interview scenario for foreign nationals. Note that it is not necessary to vary the assumed questions for all i, and it is sufficient that the assumed questions can be varied for a certain i.

[0113] (7) The system further includes an interview scenario implementation information storage control means (e.g., the acquisition unit 31, the storage control unit 32, and the interview scenario implementation information DB 44 in FIG. 3) that executes control to store the expected questions in the interview scenario executed by the interview scenario execution means and the answers from the job seeker to the expected questions as interview scenario implementation information, and a question specification means (e.g., the question specification unit 36 ​​in FIG. 3) that specifies the expected questions to which the job seeker stopped answering in the middle of the interview scenario based on the interview scenario implementation information, and the output control means can execute control to output the expected questions specified by the question specification means to the recruiter.

[0114] This allows the expected questions that have caused many dropouts in the past to be specified and encourages improvement. Specifically, the recruiter can improve the problems in the interview scenario, and therefore it is possible to prevent the job seeker from dropping out in the middle of the interview scenario.

[0115] (8) The system may further include an interview scenario implementation result information storage control means (e.g., the acquisition unit 31, the memory control unit 32, and the interview scenario implementation result information DB 45 in FIG. 3) that controls the storage of anticipated questions, the answers from the job seeker to the anticipated questions, and the determined selection status in the interview scenario implemented by the interview scenario implementation means for the target job seeker, in association with the target job seeker, as interview scenario implementation result information, an evaluation means (e.g., the evaluation unit 37 in FIG. 3) that evaluates the anticipated questions based on the stored interview scenario implementation result information, and a question generation means (e.g., the question generation unit 38 in FIG. 3) that generates new anticipated questions or modifies the anticipated questions based on the evaluation by the evaluation means.

[0116] This allows an optimal interview scenario to be semi-automatically generated based on the performance results of past interview scenarios and proposed to the employer. Past interview scenarios can include not only those conducted at the same store, but also those conducted elsewhere (for example, within the same company or at companies in the same industry). As a result, the suitability of the anticipated questions included in the interview scenario for employment can be evaluated, and the anticipated questions, and ultimately the interview scenario, can be improved.

[0117] (9) Further, there is provided inappropriate recruitment condition information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the inappropriate recruitment condition information DB 46 in FIG. 3) that executes control for storing inappropriate recruitment condition information regarding conditions regarded as inappropriate in recruitment, and question appropriateness determination means (for example, the question appropriateness determination unit 39 in FIG. 3) that determines whether or not the assumed question corresponds to the condition based on the interview scenario information and the inappropriate recruitment condition information. Further, when the assumed question matches the condition, the output control means can output to the applicant that the assumed question is regarded as inappropriate.

[0118] Thereby, for example, it is possible to suppress the registration of interview scenarios that may conflict with laws, past precedents, etc., such as interview scenarios that may lead to employment discrimination in an interview. As a result, even if an applicant temporarily sets up an interview scenario using an assumed question regarded as inappropriate, for example, the applicant can grasp this before the interview scenario is implemented. That is, for example, even for something that was previously regarded as appropriate but is now regarded as inappropriate due to changes in laws, past precedents, and social common sense, the applicant can grasp this before the interview scenario is implemented.

[0119] (10) Further, the interview scenario information storage control means executes control for associating and storing a plurality of recruitment types set by the applicant and the plurality of interview scenarios, and the interview scenario execution means can vary which of the plurality of interview scenarios is based on based on the recruitment type desired by the applicant.

[0120] As a result, the recruitment types preset by the employer are presented to the job seeker, enabling the implementation of an interview scenario corresponding to the recruitment type selected by the job seeker. Furthermore, it is also possible to switch to an appropriate interview scenario according to the job seeker's response. As a result, for example, if during the implementation of an interview scenario for a job seeker who has selected "part-time job" as the employment type and is judged to be promising in the future, it is also possible to switch to an interview scenario for "full-time employee" as the employment type.

[0121] (11) Further, the interview adjustment information storage control means performs control to store the interview adjustment information including the interview schedule information regarding the desired interview schedule and the interview method information regarding the interview method. The interview schedule information includes at least one of information indicating the interviewable date and time of the employer who can conduct an interview with the job seeker and candidate interview candidate date and time information for selecting the job seeker's desired interview date and time. The interview method information can include at least one of face-to-face interview, video interview, and online interview.

[0122] As a result, it becomes possible to conduct an efficient interview using various interview methods.

[0123] (12) Further, when it is determined that the interview adjustment determination means makes an adjustment regarding the interview for the target job seeker, as the adjustment, when the interview adjustment information of the target job seeker and the employer satisfies a predetermined condition, the interview adjustment information can be changed.

[0124] As a result, since the interview adjustment information can be changed if the predetermined condition is satisfied, it becomes possible to conduct an efficient interview according to the schedules of the target job seeker and the employer.

[0125] (13) Further, when the interview schedule information stored as information on schedules that are candidates for interview for the applicant, and assuming that adjustments regarding the interview are made by the applicant selecting a schedule from the schedules that are candidates for interview for the applicant, if no schedule that is a candidate for interview for the applicant has been registered in advance, or if the applicant is unable to select a schedule from the schedules that are candidates for interview for the applicant, it is possible to store the information on schedules that are candidates for interview for the applicant as the interview schedule information, and to perform adjustments regarding the interview by the applicant selecting a schedule from the schedules that are candidates for interview for the applicant.

[0126] Accordingly, when the interview schedule is presented from the applicant to the job seeker, when no schedule is presented, and when there is no schedule convenient for the job seeker among the presented schedules, by presenting the interview schedule from the job seeker to the applicant, the process of setting up the interview can continue without being interrupted.

[0127] (14) Further, the interview adjustment determination means can determine the priority order for outputting interview adjustment information based on the answers given by the job seeker.

[0128] Accordingly, for example, it is possible to determine that interview adjustment information that prioritizes job seekers who meet the first output condition over job seekers who meet the second output condition is to be output.

[0129] (15) Further, the interview scenario information storage control means executes control to store alternative scenario execution conditions that link the selection state determined by the output control means in the implementation of a predetermined interview scenario and the fact that an interview scenario different from the predetermined interview scenario is to be implemented as an alternative interview scenario, and when the selection state of the target job seeker for whom the interview scenario is being implemented satisfies the alternative scenario execution conditions, the interview scenario implementation means can implement the alternative interview scenario.

[0130] As a result, among a plurality of interview scenarios, assumed questions and assumed answers that are similar are associated and managed. For example, for assumed questions and assumed answers regarding "available working hours", a tag of "available working hours" is attached and managed. Thereby, when the management server 1 conducts different interview scenarios for the same job seeker, it can refer to the tag and reuse the assumed answer. As a result, the management server 1 can omit the steps of presenting the question related to the reused assumed answer to the job seeker and obtaining the answer.

[0131] (16) Further, it further includes questionnaire information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the questionnaire information DB 47 in FIG. 3) that executes control to store questionnaire information for the job seeker in a predetermined screening state. When the output control means determines a predetermined screening state, it can execute control to output the questionnaire information to the job seeker.

[0132] Thereby, a questionnaire is conducted for the job seeker determined as a predetermined screening state. For example, a questionnaire assuming that the job seeker has passed the screening can be conducted for a job seeker whose screening state is "passed the screening".

Explanation of Reference Numerals

[0133] 1: Management server, 2: Employer terminal, 3: Job seeker terminal, 11: CPU, 16: Output unit, 17: Input unit, 18: Storage unit, 19: Communication unit, 31: Acquisition unit, 32: Storage control unit, 33: Interview scenario execution unit, 34: Interview adjustment determination unit, 35: Output control unit, 36: Question identification unit, 37: Evaluation unit, 38: Question generation unit, 39: Question suitability determination unit, S: Information processing system, N: Network

Claims

1. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; Equipped with the interview scenario information storage control means executes control to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers; The interview scenario implementation means presents the anticipated questions and acquires the answers a plurality of times; the interview adjustment decision means, when it is decided not to make further adjustments regarding the interview after the i-th answer (i is an integer value not less than 1 and not more than n) has been obtained by the interview scenario implementation means, determines whether or not to cause the interview scenario implementation means to present the (i+1)th assumed question; Information processing device.

2. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; Equipped with the interview scenario implementation means varies the anticipated question to be presented in the (i+1)th time based on at least a part of the answers from the first time to the i-th time. Information processing device.

3. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; An inappropriate recruitment condition information storage control means for controlling storage of inappropriate recruitment condition information relating to conditions that are inappropriate in a recruitment; a question appropriateness determination means for determining whether the expected question corresponds to the conditions based on the interview scenario information and the inappropriate job-seeking condition information; Equipped with When the anticipated question matches the condition, the output control means outputs to the recruiting party a message indicating that the anticipated question is inappropriate. Information processing device.

4. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; the interview arrangement determination means determines a priority order for outputting interview arrangement information based on the answers given by the job seeker; Information processing device.

5. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; Equipped with the output control means executes control to output, based on the interview scenario information and the answer by the job seeker, information regarding a selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the recruiter and the job seeker, as the output information for the job seeker; an interview scenario implementation result information storage control means for controlling storage of interview scenarios in which expected questions, answers from the job seeker to the expected questions, and a determined selection status in an interview scenario implemented by the interview scenario implementation means for the target job seeker are associated with the target job seeker as interview scenario implementation result information; an evaluation means for evaluating anticipated questions based on the stored interview scenario implementation result information; a question generation means for generating a new supposed question or modifying an supposed question based on the evaluation by the evaluation means; The information processing device further comprises:

6. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control means for controlling the output of information including the content of the reply by the job seeker as the output information for the job seeker and the job recruiter, and for controlling the output of information including the content of the reply by the job seeker as the output information for the job recruiter; Equipped with the output control means executes control to output, based on the interview scenario information and the answer by the job seeker, information regarding a selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the recruiter and the job seeker, as the output information for the job seeker; the interview scenario information storage control means executes control to store an alternative scenario implementation condition that links the selection state determined by the output control means in the implementation of a specified interview scenario with an interview scenario different from the specified interview scenario to be implemented as an alternative interview scenario; the interview scenario implementation means implements the alternative interview scenario when the selection status of the target job seeker satisfies the alternative scenario implementation condition; Information processing device.

7. the output control means executes control to output, as the output information for the job seeker, information on the selection status of the job seeker, including at least a decision on whether or not to make adjustments regarding the interview between the recruiter and the job seeker, based on the interview scenario information and the answer by the job seeker.

5. The information processing device according to claim 1.

8. the interview scenario information storage control means executes control to store the plurality of selection state candidates in association with the output conditions; the output control means determines which of the multiple selection status candidates the job seeker corresponds to based on the interview scenario information and the answer by the job seeker, and executes control to output information on the selection status to which the job seeker corresponds as the output information for the job seeker. The information processing device according to claim 7.

9. a recruiter response information storage control means for executing control to store recruiter response information regarding the response that the recruiter should make to the job seeker according to the selection status of the job seeker; Further equipped with The output control means further executes control to output information including the recruiter response information as the output information for the recruiter. The information processing device according to claim 8.

10. an interview scenario implementation information storage control means for controlling storage of assumed questions in an interview scenario implemented by the interview scenario implementation means and answers from the job seeker to the assumed questions as interview scenario implementation information; a question specifying means for specifying a hypothetical question to which the job seeker stopped answering during the interview scenario based on the interview scenario implementation information; Further equipped with The output control means executes control to output the anticipated questions identified by the question identification means to the recruiting party.

7. The information processing device according to claim 1.

11. the interview scenario information storage control means executes control for storing a plurality of recruitment types set by a recruiter and a plurality of pieces of interview scenario information in association with each other; the interview scenario implementation means changes which interview scenario information is based on among the plurality of interview scenario information based on the recruitment type desired by the job seeker; 7. The information processing device according to claim 1.

12. The interview arrangement information storage control means controls storage of the interview arrangement information including interview schedule information relating to the desired date of the interview and interview method information relating to the method of the interview, The interview schedule information includes at least one of information indicating an available date and time for the job recruiter to interview the job seeker, and candidate interview date and time information that is a candidate for selecting a desired interview date and time for the job seeker, The interview method information includes at least one of a face-to-face interview, a video interview, and an online interview.

7. The information processing device according to claim 1.

13. When it is determined that an interview should be arranged for the target job seeker, the interview arrangement decision means changes the interview arrangement information of the target job seeker and the employer as the arrangement when the interview arrangement information of the target job seeker and the employer satisfies a predetermined condition. The information processing device according to claim 12.

14. The interview arrangement determination means includes: In the case where information on possible dates for an interview is stored as the interview schedule information for the job seeker, and the job seeker selects a date from the possible dates for an interview for the job seeker, and makes arrangements for the interview, When the candidate dates for the job seeker to be available for an interview have not been registered in advance, or when the job seeker is unable to select a date from the candidate dates for the job seeker to be available for an interview, Information on possible dates for an interview for the job seeker is stored as the interview schedule information, and the job recruiter makes arrangements for the interview by selecting a date from the possible dates for an interview for the job seeker. The information processing device according to claim 13.

15. a questionnaire information storage control means for controlling storage of questionnaire information for said job seekers in a predetermined selection state; Further equipped with the output control means executes control to output the questionnaire information to the job seeker when a predetermined selection state is determined.

7. The information processing device according to claim 5 or 6.

16. An information processing method executed by an information processing device, an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control step of executing control to output information including the content of the answer by the job seeker as the output information for the job seeker and the job recruiter, and executing control to output information including the content of the answer by the job seeker as the output information for the job recruiter; Including, In the interview scenario information storage control step, a control is executed to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers, In the interview scenario implementation step, the expected questions are presented and the answers are obtained a plurality of times; In the interview adjustment decision step, when a decision is made not to make further adjustments to the interview after the answer has been obtained in the i-th interview scenario implementation step (i is an integer value that is equal to or greater than 1 and less than n), whether or not to present the (i+1)th anticipated question in the interview scenario implementation step is changed. Information processing methods.

17. an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control step of executing control to output information including the content of the answer by the job seeker as the output information for the job seeker and the job recruiter, and executing control to output information including the content of the answer by the job seeker as the output information for the job recruiter; Including, In the interview scenario information storage control step, a control is executed to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers, In the interview scenario implementation step, the expected questions are presented and the answers are obtained a plurality of times; In the interview adjustment decision step, when a decision is made not to make further adjustments to the interview after the answer has been obtained in the i-th interview scenario implementation step (i is an integer value that is equal to or greater than 1 and less than n), whether or not to present the (i+1)th anticipated question in the interview scenario implementation step is changed. A program that causes a computer to execute control processes.

18. An information processing method executed by an information processing device, an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control step of executing control to output information including the content of the answer by the job seeker as the output information for the job seeker and the job recruiter, and executing control to output information including the content of the answer by the job seeker as the output information for the job recruiter; Equipped with In the interview scenario implementation step, the anticipated question to be presented in the (i+1)th interview is varied based on at least a part of the answers from the first interview to the i-th interview. Information processing methods.

19. an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers; an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers; an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions; an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions; If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview, If it is decided not to arrange the interview, the interview arrangement information will not include any content for arranging the interview. an output control step of executing control to output information including the content of the answer by the job seeker as the output information for the job seeker and the job recruiter, and executing control to output information including the content of the answer by the job seeker as the output information for the job recruiter; Equipped with In the interview scenario implementation step, the anticipated question to be presented in the (i+1)th interview is varied based on at least a part of the answers from the first interview to the i-th interview. A program that causes a computer to execute control processes.

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