Method and system for evaluating a prescribed optical device

Abstract

To provide a method for simply evaluating a prescribed device.SOLUTION: A method for evaluating a prescribed optical device is performed by a system. The method includes the steps of: identifying an optical device prescribed to a user using the user's user profile; generating, on a network device, a user interface including information related to the prescribed optical device; detecting an input at the network device according to the information of the user interface; identifying one or more members of a distribution system for the prescribed optical device; linking the user to the one or more members of the distribution system; and transmitting feedback to the one or more members of the distribution system based on the detected input.SELECTED DRAWING: Figure 19

Description

Technical Field

[0001] The present invention relates to a method and system for evaluating a prescribed optical device.

Background Art

[0002]

[0001] It is common for people wearing glasses or contact lenses to visit a doctor to measure their vision so that they can receive a prescription for the glasses or contact lenses. The prescription is given to the patient, and the patient orders glasses or contact lenses through a supplier. In many cases, the doctor and the supplier are different entities with no official relationship. The supplier may be an online retailer, a supermarket, a shopping street, a business operating out of rented space in an office or another location. When the supplier receives the prescription, the supplier may provide suitable glasses or contact lenses that match the prescription with glasses or contact lenses already in stock, or may place an order with the manufacturer for the glasses or contact lenses. It is common for communication between the doctor and the supplier and / or the manufacturer to be limited, but users tend to communicate more with the doctor than with the supplier or the manufacturer.

[0003]

[0002] Furthermore, patients may visit a doctor for many other reasons apart from eye care. For example, patients may seek treatment from a doctor for mental disorders as well as physical ailments. Usually, the doctor will either devise or prescribe a specific treatment plan that the patient should follow or try to monitor the patient's physical or mental health based on the various symptoms the patient reports. However, patients may go through a long period between hospital visits. As a result, the doctor will only receive intermittent important information such as how effective the treatment plan is for the patient, what the side effects of the treatment plan are, whether the patient is following the treatment plan, and whether any adjustments should be made to the treatment plan. Even if patients can report information to the doctor regularly separately from direct hospital visits, patients may still not be able to receive timely updates or other information from their doctors based on the reported information.

[0004]

[0003] One type of system for interacting with a doctor is disclosed in U.S. Patent Publication No. 2015 / 0127359 issued to Nikki Iravani. In this document, a system that hosts an interactive platform for users includes a network and a host computer. The host computer is connected to the network and provides a healthcare management platform for one or more users to interact for the purpose of user interface management. The users include at least one healthcare provider user, at least one patient user, a mobile application interface module for the patient user to access the healthcare management platform, a dashboard interface module for the healthcare provider user to access the healthcare management platform, and an appointment module that enables the patient user to request an appointment with the healthcare provider user via the mobile application interface module. The appointment module further enables the healthcare provider to respond to the appointment request via the dashboard interface module. In one embodiment, the healthcare management platform further includes a messaging module that enables the patient user to contact the healthcare provider user and also enables the healthcare provider user to contact the patient user. This disclosure is incorporated herein by reference in its entirety for all that it discloses.

Summary of the Invention

[0005]

[0004] In one embodiment, the method may include matching a user profile with a prescribed optical device, matching the prescribed optical device with a plurality of members of a distribution system for the prescribed optical device, requesting information about the prescribed optical device through a user interface, receiving the information in response to the request, and sending feedback based on the received information to one of the members of the distribution system.

[0006]

[0005] In one embodiment, the apparatus may include means for matching a user profile with a prescribed optical device, means for matching the prescribed optical device with a plurality of members of a distribution system for the prescribed optical device, means for requesting information about the prescribed optical device through a user interface, means for receiving the information in response to the request, and means for sending feedback based on the received information to one of the members of the distribution system.

[0007]

[0006] In one embodiment, the apparatus may include a processor, a memory in electronic communication with the processor, and instructions stored in the memory. The instructions may cause the processor to match a user profile with a prescribed optical device, match the prescribed optical device with a plurality of members of a distribution system for the prescribed optical device, request information about the prescribed optical device through a user interface, receive the information in response to the request, and send feedback based on the received information to one of the members of the distribution system.

[0008]

[0007] In one embodiment, the non-transitory computer-readable medium may include instructions that cause a processor to match a user profile with a prescribed optical device, match the prescribed optical device with multiple members of a dispensing system for the prescribed optical device, request information about the prescribed optical device through a user interface, receive the information in response to the request, and transmit feedback based on the received information to one of the members of the dispensing system.

[0009]

[0008] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, at least one of the members of the dispensing system may be the prescriber of the prescribed optical device.

[0010]

[0009] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, at least one of the members of the dispensing system may be the supplier of the prescribed optical device.

[0011]

[0010] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, at least one of the members of the dispensing system may be the manufacturer of the prescribed optical device.

[0012]

[0011] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, the prescribed optical device may be a contact lens.

[0013]

[0012] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, the prescribed optical device may be glasses.

[0014]

[0013] In some examples of the methods, apparatuses, and non-transitory computer-readable media described above, the information may include an eye comfort level.

[0015] In some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium, the information includes a dry eye level.

[0016] In some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium, the information includes aspects regarding the wearing of a prescribed optical device on the user's eye.

[0017] Some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium may further include a process, mechanism, means, or instructions for providing a benefit to the user in response to transmitting the requested information.

[0018] In some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium, the benefit includes a discount on a future purchase of a prescribed optical device.

[0019] Some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium may further include a process, mechanism, means, or instructions for linking a user who responded to the requested information to a member of a distribution system in response to receiving a dissatisfaction threshold assessment in the requested information.

[0020] Some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium may further include a process, mechanism, means, or instructions for linking the user to a member in real time.

[0021] Some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium may further include a process, mechanism, means, or instructions when the linking step includes opening a text communication channel with a member of the distribution system.

[0022] In some embodiments of the above-described method, apparatus, and non-transitory computer-readable medium, the feedback includes processed information based on the received information.

[0023]

[0022] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes the frequency of dissatisfaction assessment.

[0024]

[0023] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with the material of the prescribed optical device.

[0025]

[0024] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with the manufacturing date of the prescribed optical device.

[0026]

[0025] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with the location of the user who uses the prescribed optical device.

[0027]

[0026] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with at least one aspect of the climate of the region where the user who uses the prescribed optical device is located.

[0028]

[0027] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with the batch group identifier of the prescribed optical device.

[0029]

[0028] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with at least one aspect of the manufacturing of the prescribed optical device.

[0030]

[0029] In some embodiments of the above method, apparatus, and non-transitory computer-readable medium, the processed information includes associating the received information with the prescriber of the prescribed optical device.

[0031]

[0030] Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for a linking step that includes presenting an option for scheduling an appointment with a member of the distribution system.

[0032]

[0031] In some embodiments of the above methods, apparatuses, and non-transitory computer-readable media, the feedback includes the received information in an unprocessed format.

[0033]

[0032] Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for transmitting the received information to a server. Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for generating feedback at the server.

[0034]

[0033] Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for a step of requesting information that includes a step of requesting information on a daily basis.

[0035]

[0034] Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for aggregating the received data.

[0036]

[0035] Some embodiments of the above methods, apparatuses, and non-transitory computer-readable media may further include a process, mechanism, means, or instructions for providing instructions regarding the use of a prescribed optical device.

[0037]

[0036] In some embodiments of the above methods, apparatuses, and non-transitory computer-readable media, the prescribed optical device may be a contact lens.

[0038]

[0037] In one embodiment, the method may include matching a user profile with a prescribed optical device, matching the prescribed optical device with a plurality of members of the distribution system of the prescribed optical device, requesting comfort information about the prescribed optical device, receiving comfort information in response to requesting the comfort information, sending the received comfort information to a server, processing the received comfort information at the server, sending feedback based on the received comfort information to one of the members of the distribution system, and linking a user who responded to the requested comfort information to a member of the distribution system in response to receiving a dissatisfaction threshold assessment in the requested information.

[0039]

[0038] In one embodiment, the apparatus may include means for matching a user profile with a prescribed optical device, means for matching the prescribed optical device with a plurality of members of the distribution system of the prescribed optical device, means for requesting comfort information about the prescribed optical device, means for receiving comfort information in response to requesting the comfort information, means for sending the received comfort information to a server, means for processing the received comfort information at the server, means for sending feedback based on the received comfort information to one of the members of the distribution system, and means for linking a user who responded to the requested comfort information to a member of the distribution system in response to receiving a dissatisfaction threshold assessment in the requested information.

[0040]

[0039] In one embodiment, the apparatus may include a processor, a memory in electronic communication with the processor, and instructions stored in the memory. The instructions may cause the processor to match a user profile with a prescribed optical device, match the prescribed optical device with multiple members of a dispensing system for the prescribed optical device, request comfort information about the prescribed optical device, receive comfort information in response to requesting the comfort information, transmit the received comfort information to a server, process the received comfort information at the server, transmit feedback based on the received comfort information to one of the members of the dispensing system, and link a user who responded to the requested comfort information to a member of the dispensing system in response to receiving a dissatisfaction threshold assessment in the requested information.

[0041]

[0040] In one embodiment, a non-transitory computer-readable medium may include instructions that cause a processor to match a user profile with a prescribed optical device, match the prescribed optical device with multiple members of a dispensing system for the prescribed optical device, request comfort information about the prescribed optical device, receive comfort information in response to requesting the comfort information, transmit the received comfort information to a server, process the received comfort information at the server, transmit feedback based on the received comfort information to one of the members of the dispensing system, and link a user who responded to the requested comfort information to a member of the dispensing system in response to receiving a dissatisfaction threshold assessment in the requested information.

[0042] In one embodiment, the method may include receiving real-time comfort information about a prescribed optical device matched to a manufacturer, analyzing the comfort information by tallying the total number of dissatisfaction ratings included in the comfort information, categorizing the types of dissatisfaction ratings, and recommending a change to the manufacturing process in response to reaching a predetermined threshold of dissatisfaction ratings.

[0043] In one embodiment, the apparatus may include a processor, a memory in electronic communication with the processor, and instructions stored in the memory. The instructions may cause the processor to receive real-time comfort information about a prescribed optical device matched to a manufacturer, analyze the comfort information by tallying the total number of dissatisfaction ratings included in the comfort information, categorize the types of dissatisfaction ratings, and recommend a change to the manufacturing process in response to reaching a predetermined threshold of dissatisfaction ratings.

[0044] In one aspect, a system for tracking the comfort level of contact lenses may include a first mobile device in communication with a remote location associated with a first user, a second mobile device in communication with a remote location associated with a second user, a feedback management unit that categorizes responses from the first and second users into separate classifications, at least one of the classifications being a negative classification, an aggregation unit that identifies common characteristics among the responses classified within the negative classification when a certain percentage of the responses are classified into the negative classification, and a recommendation unit that recommends an action based on the common characteristics within the negative classification.

[0045] Some embodiments of the methods and apparatuses described above may further include a process, mechanism, means, or instructions for recommending a change that includes temporarily halting a portion of the manufacturing process.

[0046] Some embodiments of the above-described methods and apparatuses may further include a process, mechanism, means, or instructions for recommending changes that include a material change to a material included in a batch of a prescribed optical device.

[0047] Some embodiments of the above-described methods and apparatuses may further include a process, mechanism, means, or instructions for recommending changes that include a geometry change to a geometry included in a batch of a prescribed optical device.

[0048] Some embodiments of the above-described methods and apparatuses may further include a process, mechanism, means, or instructions for recommending changes that include a shelf life change to a shelf life included in a batch of a prescribed optical device.

[0049] In one embodiment, a method and apparatus for evaluating a prescribed product or service may include matching a user profile with the prescribed product or service, receiving information from the user, and generating an automated feedback response based on the received information.

[0050] Some embodiments of the above-described methods and apparatuses may further include providing the received information and the automated feedback response to a physician or other medical professional, and transmitting feedback based at least in part on a response from the physician or other medical professional through a user interface.

[0051] Some embodiments of the above-described methods and apparatuses may further include analyzing biomarker information.

[0052] Some embodiments of the above-described methods and apparatuses may further include requesting information from the user through a user interface.

[0053] Some embodiments of the above methods and apparatuses may further include the step of displaying a doctor's avatar via a user interface.

[0054] Some embodiments of the above methods and apparatuses may further include the step of the avatar delivering feedback to the user.

[0055] Some embodiments of the above methods and apparatuses may further include generating an automated feedback response including the step of inputting facts into an artificial intelligence system.

Brief Description of the Drawings

[0056]

Figure 1

[0055] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 2

[0056] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 3

[0057] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 4

[0058] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 5

[0059] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 6

[0060] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 7

[0061] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 8

[0062] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 9A

[0063] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 9B

[0064] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 9C

[0065] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 9D

[0066] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 9E

[0067] An example of a device for evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 10

[0068] An example of a device for providing information and evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 11

[0069] An example of a device for providing information and evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 12

[0070] An example of a device for providing information and evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 13

[0071] An example of a device for providing information and evaluating a prescribed device or service according to aspects of the present disclosure is depicted.

Figure 14

[0072] An example of a block diagram of an evaluation system according to aspects of the present disclosure is depicted.

Figure 15

[0073] An example of a block diagram of an evaluation system according to aspects of the present disclosure is depicted.

Figure 16

[0074] An example of a block diagram of an evaluation system according to aspects of the present disclosure is depicted.

Figure 17

[0075] An example of a method for evaluating a prescribed device according to aspects of the present disclosure is depicted.

Figure 18

[0076] An example of a method for evaluating a prescribed device according to aspects of the present disclosure is depicted.

Figure 19

[0077] An example of a method for evaluating a prescribed device according to aspects of the present disclosure is depicted.

Figure 20

[0078] An example of a method for evaluating a prescribed device according to aspects of the present disclosure is depicted.

Figure 21

[0079] An example of a system for evaluating a prescribed product or service according to aspects of the present disclosure is depicted.

Figure 22

[0080] A block diagram depicting a system as an example that can be used according to the present disclosure is shown.

DETAILED DESCRIPTION OF THE INVENTION

[0057]

[0081] The principles described in the present disclosure include systems, methods, and devices for improving communication between a patient and a treating physician. Additionally, the exemplary systems and methods improve communication between a patient using a prescribed pharmaceutical, an optical device such as contact lenses or glasses, or other devices and members of a dispensing system for dispensing the prescribed device. Members of the dispensing system can include prescribers such as ophthalmologists, optometrists, opticians, physicians, therapists, other types of licensed medical professionals, or combinations thereof. Similarly, suppliers and manufacturers can also be members of the dispensing system for the prescribed device.

[0058]

[0082] The principles disclosed herein further include systems, methods, and devices for improving communication between a patient receiving treatment or monitoring for one or more mental or physical conditions such as Alzheimer's disease, depression, and anxiety, and one or more members of a medical team for treating the mental or physical condition. Members of the medical team can include prescribers such as physicians, therapists, nurses, medical assistants, other types of medical professionals, or combinations thereof. The medical team can also include members of a dispensing system for dispensing pharmaceuticals, devices, or combinations thereof. Members of the dispensing system can include suppliers, manufacturers, or distributors of pharmaceuticals or devices or combinations thereof.

[0059]

[0083] The principles disclosed herein can include ways of obtaining feedback from users of prescribed products or services such as optical devices, pharmaceuticals, other devices, services, and treatment plans, opening real-time communication links between members of the dispensing system, members of the medical team, and the user, setting appointments between members of the dispensing system, members of the medical team, and the user, and consequently resulting in improvements between prescriptions or treatment plans for the user and / or improvements to prescribed pharmaceuticals, optical devices, or other devices. For example, the feedback facilitated through the principles described in this disclosure can include analysis of data not previously known to the medical team, manufacturer, or supplier. This information can be used to make recommendations regarding changes in materials, geometry, shelf life, aqueous solutions, packaging, instructions, dosages, composition, or other aspects of eyeglasses, contact lenses, pharmaceuticals, other devices, or treatment plans.

[0060]

[0084] The principles disclosed herein may further include devices and methods for enhancing engagement, data collection, and communication between a user and the user's physician or healthcare professional. For example, the devices described herein can lead to higher user engagement with the prescribed product or service, which can in turn lead to enhanced compliance by the user with the physician's instructions. In other words, the ability of the devices and methods described herein to facilitate communication between the physician and the user, other than in-person visits or phone calls, thus results in improved user satisfaction and makes it easier for the physician to monitor the user's health and compliance. The principles disclosed herein also enable the physician to interact with more users than would be possible if the physician were restricted to in-person visits from patients alone, thereby allowing the physician to expand their practice.

[0061]

[0085] In one aspect of the principles described in this disclosure, a mobile device is used in an innovative way to provide input that drives improvements to pharmaceuticals, devices, services, treatment plans, or optical devices such as contact lenses. In some embodiments, this information is supplemented by data automatically collected, for example, via one or more sensors. In one particular example, the mobile device obtains comfort level information from multiple users, aggregates the data when a specific predefined threshold of negative responses is obtained, and provides input that is used to improve contact lenses. In some cases, when the proportion of negative responses from a pre-identified population reaches a specific rate, a grouping / matching process is initiated to identify problems that the contact lens manufacturer should address.

[0062]

[0086] In another embodiment, the mobile device obtains information from the patient, such as happiness level, pain level, cognitive level, physiological information, and combinations thereof. The information obtained may be provided to the medical team or to other parties who can use the information to monitor the effectiveness of specific medications, devices, services, or treatment plans regularly purchased by the patient or to adjust details thereof. In some cases, information from multiple users is aggregated and can be used to improve specific medications, devices, services, or treatment plans used by multiple users.

[0063]

[0087] In some embodiments, the mobile device may be used to provide the patient with information related to the patient's mental or physical health, personal history, medications, devices, services, treatment plans, or combinations thereof. In some cases, the information provided to the patient may be monitored, determined, or otherwise controlled by a member of the medical team, such as a doctor. For example, the mobile device may be configured to provide a patient suffering from Alzheimer's disease with information about the patient's location, health status, instructions regarding the treatment plan, date, or any other relevant information as determined by a member of the medical team.

[0064]

[0088] In some embodiments, one or more sensors may be used to automatically collect information from the user related to the user's mental or physical health, personal history, medications, devices, services, treatment plans, or combinations thereof. For example, in some cases, contact lenses containing one or more sensors may be configured to collect biological information from the user's tears. In some cases, the information collected may be provided to the doctor for analysis and monitoring. Some feedback or response from the doctor may then be provided to the user by the devices described herein.

[0065]

[0089] Figure 1 depicts an example of a device 100 that includes a user interface 101. The device 100 can be any suitable type of device such as a mobile device, a computing device, a smartphone, an electronic tablet, a laptop, a desktop, a digital device, a networked device, another type of device, or a combination thereof. The user interface 101 can be any suitable type of user interface. In some embodiments, the user interface is a touch screen. In other embodiments, the user interface includes buttons, knobs, dials, levers, switches, scroll bars, scroll balls, mouse pads, gesture recognition cameras, microphones, other types of user interface mechanisms, or a combination thereof.

[0066]

[0090] In this embodiment, the user interface 101 presents a plurality of fields to the user for creating a user profile. In this case, the user profile is created by entering into different fields that present at least one of different types of information. In this embodiment, the fields include a name field 102, a gender field 104, a date of birth field 106, an email field 108, a phone number field 110, an address field 112, a nationality field 114, and a password field 116. This embodiment presents a particular type of fields, but other embodiments may include more or fewer fields than presented in the embodiment of Figure 1. Further, in some embodiments, one or more information fields may be automatically populated using patient information already present in a file of a healthcare provider such as a doctor. In some embodiments, the user interface 101 can present a pre-formed user profile to the user for verification of the information provided therein.

[0067]

[0091] The various fields of a user profile can assist manufacturers, suppliers, and physicians by providing more patient feedback than would otherwise be available, especially in cases where information such as nationality, age, highly confidential medical information, and gender may be personal health information that should not be known to the manufacturer or should be protected. Problems affecting a person's experience with contact lenses, glasses, pharmaceuticals, devices, services, or treatment plans are often more common to a particular nationality, a particular age group, a particular geographic area, other types of user characteristics, or combinations thereof.

[0068]

[0092] The user profile is matched to the user's physician and the prescribed products or services used by the user. This can be accomplished by entering information about the user's physician into the profile. In some cases, the user is further matched to their supplier. Information can also be collected by entering the information into a phone. Over time, a user may change their provider and / or physician. In those situations, the user can update the information in the profile. In other embodiments, this information can also be updated through another suitable means. For example, when a user purchases a contact lens set, the supplier may be configured to push information to the user's profile. In some embodiments, when a user changes physicians or when a user begins seeing a physician for the first time, a physician or another member of the medical team may be configured to update the user's profile or push information to the user's profile. Thus, the supplier may have a copy of the prescription, the physician who issued the prescription, the time the order was placed, etc. This may be accomplished when the user is at one of the supplier's business locations. In other embodiments, the purchase of glasses, contact lenses, pharmaceuticals, services, or other devices may be configured to occur through the user's profile.

[0069]

[0093] In some cases, the provider and / or manufacturer may be able to identify each of the prescribed products sent to the user. For example, each contact lens package, pharmaceutical package, or other device package may be identified with an identification number or with another type of identifier that will be recorded in the user's profile.

[0070]

[0094] FIG. 2 depicts an example of a user interface of a device 200 presenting fields for authentication before allowing a user to access a user profile. In this example, the device presents an email field 202 and a password field 204. This example is depicted with specific authentication information for authenticating the user before granting access, but in other examples any suitable type of authentication information may be used.

[0071]

[0095] FIG. 3 depicts an example of a device 300 presenting a product or service classification field. In this example, the product or service classification field may include a contact lens field 302, a sunglass field 304, and an eyeglass field 306. In some embodiments, the device 300 may present a product or service classification field that includes one or more classes or types of pharmaceuticals, or one or more classes or types of devices such as mobile devices, medical devices, and other types of devices, or one or more types of services, treatment plans, or combinations thereof. The user can select the appropriate field to narrow their search for the prescribed product or service that will be ordered by the user. In some cases, the user may be able to associate a single product or service with their profile. In other examples, the user may be able to associate multiple products or services with the user profile. This example is depicted with a specific product or service classification, but in other examples any suitable type of product or service classification may be used.

[0072]

[0096] FIG. 4 depicts an example of a device 400 presenting a product or service type field. In this embodiment, the product or service type field may include a contact lens type 1 field 402, a contact lens type 2 field 404, and a contact lens type 3 field 406. In some other embodiments, the product or service type field may include multiple pharmaceutical type fields, multiple device type fields, or multiple service or treatment plan fields. The user can select the corresponding field to narrow down their search for a particular product or service purchased by the user, or a particular plan to be pursued by the user. In some cases, the product or service type field presents only products or services that the user has purchased. In other embodiments, the product or service type field includes more product or service types than those purchased by the user. In situations where the product or service type field corresponds to products or services that the user has not purchased, the user can obtain access to general information about those product or service types. In cases where the product or service type classification corresponds to products or services that the user has actually purchased, the user can obtain access to information such as the purchase date, shipping date, expiration date, or other information specific to the type of product or service that the user has actually purchased. Although this embodiment is depicted with a particular product or service type, in other embodiments any suitable type of product or service may be presented.

[0073]

[0097] FIG. 5 depicts an example of a device 500 that presents information accessible through a user profile, information about types of products or services that have been purchased, subscribed to, or followed by the user, or information about types of products or services that may not necessarily have been purchased by the user. In this example, device 500 presents a product or service details field 502, a save instruction field 504, and a fitting instruction field 506. The user can access these fields to read a pamphlet, read a manual, read an instruction manual, watch an instructional video, or obtain access to other types of information about the presented product or service. In some embodiments, device 500 may be configured to display additional information related to products, pharmaceuticals, or programs that have been purchased or followed by the user, or that may be purchased or followed by the user.

[0074]

[0098] FIG. 6 depicts an example of the step of requesting information about a purchased product, service, or plan through device 600. In some embodiments, these questions will be accessed when the user accesses their user profile. In other embodiments, these questions will be automatically presented to the user based on time or other types of triggers. For example, a request regarding how the contact lenses feel may be asked at a set time throughout the day. In other embodiments, questions about the user's experience with a particular product, service, or plan may be presented, for example, questions about the user's contact lens wearing experience may be asked immediately after the user is expected to have put on their contact lenses. In some cases, if information about the user's experience throughout the day is requested only once a day, the information request may be received at night. In some cases, the user may have the option to select when some or all of the information is requested. In some cases, the questions presented to the user may be written, selected, or otherwise determined by the user's prescribing doctor or another such medical professional. In this way, the user's doctor may be able to solicit specific information about the user's own experience in order to be better informed of any evaluation or modification of the product, service, or plan used by the user.

[0075]

[0099] The requirements may be presented with multiple options for response. In this case, the user will press the touchscreen button that most appropriately reflects the user's experience. In this example, the user is presented with a "Very Easy" button 602, an "Easy" button 604, a "So-So" button 606, a "Difficult" button 608, and a "Very Difficult" button 610. In other examples, more or fewer buttons may be presented to the user. In some cases, various types of moods, experiences, emotions, or other feelings may be described on the response buttons. In one example, the buttons can also be drawn using images of faces that reflect different types of user experiences. In other examples, words and images are presented together on the buttons. Also, the response mechanism may include another type of mechanism for conveying the user's answer. For example, the device may present the user with an open text field for describing their experience. In another example, the user may have the option of speaking their answer aloud or recording a video message so that it can be heard. In yet another embodiment, the user may be asked to rate their experience numerically. In short, the examples described herein cannot be limited to any particular type of presentation and / or response mechanism. In some cases, a doctor, a qualified medical professional, a member of the medical team, or a combination thereof may determine the specific type of presentation and / or response mechanism.

[0076]

[0100] FIG. 7 depicts an example of a device 700 presenting an example of a summary of various types of questions requested from a user. In this example, the types of information requested can include a lens handling field 702, a lens wearing time field 704, an after-dinner comfort level field 706, a distance vision field 708, a reading vision field 710, another type of field, or a combination thereof.

[0077]

[0101] In some cases, device 700 requests information from the user on a daily basis. In some embodiments, the same type of information is requested daily. In some embodiments, the same type of information may be requested one or more times a day. In other embodiments, different types of questions are presented on different days or at different times of the same day. Asking different questions over an extended period of time, such as multiple days, multiple hours, or multiple weeks, enables a doctor, a qualified medical professional, a member of a medical team, or a combination thereof to obtain more of the requested information, without overburdening the user with daily information requests, and still enables the device to collect information at a useful sampling rate. Additionally, the system's constant contact with the user builds a sense of relationship between the user and a doctor, a qualified medical professional, a member of a medical team, or a combination thereof.

[0078]

[0102] Additionally, device 700 may be configured to present responses received from the user. In this example, response field 712 indicates that the user had difficulty handling the contact lens, response field 714 indicates that the user wore contact lenses for 15 hours on a given day, response field 716 indicates that the user's wearing experience was comfortable after dinner, response field 718 indicates that the user had good distance vision, and response field 720 indicates that the user had good reading vision.

[0079]

[0103] In some embodiments, the summary represents responses provided by the user on a particular day. In some cases, the particular day is the same day the response was received. In some embodiments, the user may have the option to select a previous day to review the response. The summary may represent the average or aggregated amount of multiple responses.

[0080]

[0104] In some embodiments, a summary may be automatically generated from data collected from a user and presented to the user for review, verification, or other purposes. In some cases, device 700 may be connected to one or more sensors that automatically collect data from the user and relay the data to device 700. For example, in some cases, a user's contact lens may include one or more sensors for collecting user data such as physiological data, the period during which the contact lens is worn, other data, or combinations thereof. The data collected by one or more sensors can be transmitted to device 700 or otherwise provided, for example, via a wireless network. The data collected by one or more sensors may be automatically provided to device 700, for example, after a predetermined time has elapsed or after a predetermined condition has been met. In some examples, a sensor either within the contact lens or within the contact lens case may detect a change in the user's biomarker, which may cause communication between device 700 and a doctor or other medical professional. In some cases, when a predetermined condition is met, the user may be required to enter input regarding one or more questions related to their physical or mental health as described herein. For example, in some cases, the sensor may detect a change in the biomarker, which, when compared to a biomarker database, may be associated with eye inflammation. Then, device 700 may be operated to request input from the user regarding questions related to the possible causes of the inflammation, and the possible causes of the inflammation may then be provided to the doctor along with the biomarker data.

[0081]

[0105] In some embodiments, the user is presented on device 700 with a summary of the collected data before, during, or after the data is provided to the user's doctor, qualified healthcare professional, member of the healthcare team, or a combination thereof. That being said, in some cases, the data may be provided to the user's doctor, qualified healthcare professional, member of the healthcare team, or a combination thereof without being presented to the user.

[0082]

[0106] FIG. 8 depicts an example of a device 800 that presents a message to a user when the device determines that the provided information includes at least one unfavorable or undesirable rating by the user. Unfavorable ratings can include levels of discomfort, pain, negative mood, emotion, or sensation, physiological information such as dry eyes, difficulties in using or practicing a product or service such as difficulties in wearing contact lenses, other dissatisfaction issues, or combinations thereof. In some cases, the threshold for responding to an unfavorable rating is including a single dissatisfaction rating. In other cases, additional dissatisfaction ratings are included before reaching the threshold. The user may be given the option to set a threshold level before the device 800 responds to dissatisfaction user responses based on the user's profile. In some cases, the user's doctor, qualified healthcare professional, member of the healthcare team, or a combination thereof can determine the threshold level.

[0083]

[0107] In this case, message 802 is generated in response to reaching the threshold. Message 802 asks the user whether they want to set an appointment with their doctor to discuss the problem. Below message 802, a text box opens and a message is automatically provided for the user. In some cases, the automatically generated message may serve as a starting point for the user. In this case, the automatically generated message in the text box requests an appointment with the doctor. If the user decides to send the automatically generated message 804, the user can press button 806. In other cases, if the user does not want to send what was automatically generated to the doctor, the user can type in a new message or modify the generated message.

[0084]

[0108] In other cases, device 800 can respond by generating different types of messages to be sent to other members of the distribution system. Examples of other possible automatically generated text messages can include, but are not limited to, sending a manufacturer - addressed message suggesting a defect in a particular batch of contact lenses, sending a supplier - addressed message suggesting that a certain group of contact lenses are deteriorating before their expiration date, a message suggesting that the user is interested in trying a new type of contact lens, another type of message, or a combination thereof.

[0085]

[0109] In some embodiments, device 800 can also respond with a message generated by the user's doctor, a qualified medical professional, a member of the medical team, or a combination thereof, instead of or in addition to the automatically generated message. For example, in some cases, a doctor, a qualified medical professional, a member of the medical team, or a combination thereof may review user information such as automatically collected data or responses from the user and provide a message to the user as a response. In some cases, the message or information from the user's doctor, a qualified medical professional, a member of the medical team, or a combination thereof may be selected from one or more predefined responses or may be specially generated by a doctor, a qualified medical professional, a member of the medical team, or a combination thereof. In this way, the user can receive personalized feedback from their doctor, a qualified medical professional, a member of the medical team, or a combination thereof, such as adjustments to the user's treatment plan or revised instructions regarding the device or service. Thus, device 800 can facilitate unscheduled interactions between the user and the medical team outside of scheduled office visits and can even reduce the need for direct office visits between the user and the medical team.

[0086]

[0110] Figure 9A depicts an example of a device 900 that checks the availability of the user's doctor. The user can use their user profile to check when the doctor is available for another office visit. When the user requests an office visit, device 900 can provide options regarding when the doctor is available. If one of the proposed appointments is convenient for the user, the user can choose to schedule the appointment.

[0087]

[0111] In the embodiment of FIG. 9A, the device adds the number of fields based on the availability of the doctor. In this embodiment, device 900 presents an address field 902, a date field 904, a time field 906, and a reason field 908. Additionally, the device may present a reservation button 910 for the user to select whether the appointment is convenient. In some cases, the user may be configured to enter information about when the user is available into at least one of the fields and press a send button. Accordingly, the device searches the doctor's calendar and searches for at least one availability that matches the user's preferred available time if there is any. If there is no available time due to the restrictions imposed by the user's preferences, the device should indicate that the user should be provided with different options. Instead of or in addition, device 900 may indicate that the preferred time is not available, but may be configured to provide some available times. The above embodiments depict a specific communication between the user and another party, but any suitable type of communication may be exchanged. For example, device 900 may be used to schedule a phone call, a video conference, etc. between the user and the doctor.

[0088]

[0112] In one embodiment, the user may have the option to communicate directly with their doctor through the device. In some embodiments, the user can select a button, icon, or another type of input device to enter a program for interacting with the doctor and / or the doctor's agent. In some cases, the user will interact directly with an individual. In other embodiments, the user will interact with a program that presents itself as a doctor. In some cases, the projected doctor may include a photograph of a doctor like the user's doctor or another individual or an avatar representing a doctor or another individual. In some cases, the avatar may be an animated avatar and may be configured to move in response to or according to a message provided by the doctor or other individual. For example, in some cases, the avatar appears as an anime drawing or digital depiction of the doctor and may include a moving mouth according to a message provided by the doctor. In situations where the device presents itself as a doctor, the device may be configured to receive input from a remote source regarding which questions to ask the user. The questions and the user's responses may be sent to the user's doctor or another appropriate party.

[0089]

[0113] Figure 9B depicts an example of a device 920 presenting a question through the display 922 of the device. The device 920 can present at least one question to the user to encourage the user to comply with how to use his or her product, service, or plan. For example, the device 920 can present one or more questions to the user to encourage the user to comply with the preferred way of using his or her contact lens or other type of product. For example, although daily disposable contact lenses are constructed to be worn by the user for a period of less than 24 hours, the user may try to wear the contact lenses longer. If questions are presented to the user through the device, the user can be encouraged to wear the contact lenses for exactly the appropriate amount of time. For example, the device may ask the user how long the contact lenses have been worn during the day. In some cases, the device can present questions to the user as text messages through the device. In some embodiments, the message is presented to the user through a balloon 924 that appears to be generated by a photo 926 of the user's doctor or other individual. In still other embodiments, the question can be presented to the user as an audible message through the speaker of the device.

[0090]

[0114] In some cases, the device can further present pre-generated options 928, 929 for the user to select, such as "less than 4 hours" option, "4 hours" option, "more than 4 hours" option, other time period options, "contact lens non-wearing" option, other type of options, or combinations thereof. In other embodiments, the user may be allowed to enter the amount of time the contact lenses have been worn. In other embodiments, the device may have a microphone that allows the user to answer the question through the spoken voice.

[0091]

[0115] In response to an option selected by the user or other types of responses, the device can also provide feedback to the user. The feedback may include confirmation that the user has used the device, pharmaceutical product, or service in an appropriate manner, for an appropriate duration, or in accordance with other desired usage patterns. For example, the feedback may include confirmation that the user has worn contact lenses for an appropriate amount of time. The feedback may also encourage the user to continue the same course of action or to perform different actions in the future. For example, it may encourage the user to wear contact lenses for different durations in the future. In yet another embodiment, the feedback may simply thank the user for providing a response.

[0092]

[0116] In response to answering a question, the user can also send a command through the device's interface to proceed to another question or task. In other embodiments, the device may automatically present another question to the user or automatically proceed to another task.

[0093]

[0117] Figure 9C depicts an example of a device 930 that presents a question to the user about how the user's experience was on the day of using or implementing a plan for a product or service. For example, the question may relate to how the user's experience was on that day with wearing, handling, and / or fitting contact lenses. In some cases, the device 930 may be configured to present icons 932, 934, 936 that represent a good experience, a so-so experience, a bad experience, another type of experience, or combinations thereof. The user can select the icon that best represents their experience. In other embodiments, the device may be configured to provide a free text field in which the user can describe their experience, or the user may be able to speak to the device's microphone about their experience or record a video message related to their experience.

[0094]

[0118] In these embodiments using icons, the device may be configured to present appropriate responses. In those cases, if the user selects icon 932 that represents a good experience, device 930 may be configured to congratulate the user or provide another type of positive feedback. In those cases, if the user indicates that the experience was poor or mediocre, the device may ask additional questions to determine what made the experience less than optimal. Optionally, the device may also be able to provide suggestions for improving the user's experience. In some cases, the suggestions provided may be automatically generated or may be selected or otherwise provided by a doctor or other person.

[0095]

[0119] The device may present questions related to specific times of the day. For example, the device may present questions about the user's experience after breakfast, during the morning, after lunch, during the afternoon, after dinner, immediately before bedtime, during other times of the day, or combinations thereof. In some cases, if the user is required to take a medication or perform an action at a specific time of day, the device may be configured to present questions at or after that specific time. In this embodiment, the user may respond by selecting an appropriate icon, selecting a button, issuing a verbal command, interacting with another input mechanism, or combinations thereof.

[0096]

[0120] In addition to asking general questions about the user's experience, the device can further or alternatively ask specific questions related to the user's experience or compliance. For example, in addition to asking about the user's comfort level with contact lenses, the device may further ask about how the user's vision was that day. In some embodiments, for example, if the user is instructed to take a medication, the device may ask about specific side effects or other physiological data, such as whether the user has experienced certain symptoms or side effects and to what extent the user has experienced the symptoms or side effects. When asking about the user's experience, the device may ask about only a single aspect of the user's experience or about multiple aspects. For example, when asking about the user's vision, the device may ask about the user's clarity, distance vision, near vision, light sensitivity, acuity, peripheral vision, central vision, right eye, left eye, depth perception, dry eyes, contrast sensitivity, night vision, visual field, eye accommodation, color vision, tearing, eye pain, glare, double vision, reading vision, driving vision, other visual aspects, or combinations thereof.

[0097]

[0121] Figure 9D depicts an example of a device 940 that presents questions about the user's experience, such as the user's visual experience. In the illustrated embodiment, the device 940 is displaying an image that the user might have seen. In this embodiment, the display presents a plurality of images 942, 944, 946 ranging from a sharp image of a clear line to an image of a very blurry line. The user can select the image that best matches their experience that day. In other embodiments, the image may be configured to present how the user sees that day based on other visual aspects.

[0098]

[0122] The questions presented to the user through the device may be part of a periodic examination. In some cases, the doctor may ask the user to undergo an examination in periodic units such as daily, multiple days, weekly, monthly, multiple hours, or another unit based on another time period, or to undergo an examination when certain conditions occur, or at a point in time by a combination of these. The responses to the examination may be sent to the doctor or other medical professionals. In some cases, the results of the examination may be sent to another party such as the manufacturer or distributor. The results of the examination are intended for the doctor to support the user's experience or condition in real time, but the manufacturer or distributor may also be able to access the user's responses. Aggregating responses from multiple users will likely help the manufacturer or distributor make changes to contact lenses or other types of products or services. For example, the manufacturer may come to recognize that a significant portion of the experience of its clients is a particular type of problem during a particular time of day. Changes can be made based on these observations. The distributor may come to recognize that a particular product brand is providing a better experience to the user. As a result, the distributor may be able to provide a review of the brand that the distributor sells. In some cases, the distributor may even remove a brand with poor performance.

[0099]

[0123] Figure 9E depicts an example of a device 950 that presents a summary 952 of the responses to the user's questions on a display. In some embodiments, the summary 952 may be a summary of data automatically collected from the user, for example, by one or more sensors. In some situations, the user may also be given the option to change their responses or correct any automatically collected data. In some cases, the device may be configured to present instructional videos, materials, links to websites, or other forms of information based on the user's feedback.

[0100]

[0124] Summary 952 may include a line graph 954, a pie chart, a bar graph, another type of graph, another type of chart, another type of visual summary, or a combination thereof. The summary may include a chart or graph for each question asked or each type of data collected, or may group together multiple types of responses or data. In some cases, the user can view the summary by selecting a "browse" button 956 or another type of icon, as desired. To return to the current question set, the user can select a "current" button 958 or another type of icon.

[0101]

[0125] FIG. 10 depicts an example of a device 1000 presenting on a display a summary 1002 of information that is to be provided to a user to update the user on the user's mental health, physical health, or other relevant information. In some embodiments, the summary 1002 can provide user-specific information related to future use of a product, service, or plan. For example, the summary 1002 may be configured to notify the user that the user must perform a certain action, such as taking a medication at a specific time of day.

[0102]

[0126] In some other embodiments, the summary 1002 may be configured to remind or jog the user's memory about information that has been provided to the user previously or that the user already knows. For example, in some cases, a user may have Alzheimer's disease and as a result may forget a wide range of information, including their location, name, age, family, etc. Thus, in some embodiments, the summary 1002 can remind the user of basic important information, such as the user's name, location, age, family relationships, schedule for the day, other information, or a combination thereof.

[0103]

[0127] Summary 1002 may be provided to the user at a specified time of day, such as a fixed time every morning. In some cases, Summary 1002 may be provided to the user at multiple times of the day, as determined, for example, by a doctor. In some cases, Summary 1002 may be provided to the user when a specified condition is met, such as when the user first turns on the device, when the user performs a desired action, when some other condition, or a combination thereof, is met, and so on.

[0104]

[0128] Device 1000 may further be configured to provide the user with a prompt 1004 that allows the user to indicate when they have completed Summary 1002. In some cases, prompt 1004 may be a simple input that asks the user to select what they have done. However, in some other cases, prompt 1004 may include one or more questions about the user, such as questions based on the information provided in Summary 1002. In some cases, prompt 1004 may be able to require the user to correctly answer one or more questions related to Summary 1002. For example, if the user has Alzheimer's disease, prompt 1004 may ask the user to recite some or all of the information provided in Summary 1002 to confirm information retention. In some cases, the user's response to prompt 1004 may be provided to a doctor, for example, for comparison with previous responses and to monitor the level of the user's retention or cognitive ability.

[0105]

[0129] In some embodiments, device 1000 can monitor a user's behavior and / or location via location tracking technologies such as, for example, global positioning system (GPS) technology. In some cases, device 1000 may be configured to transmit or otherwise provide a user's location to a third party, such as another person like a doctor, a medical professional, or a family member. In some cases, a user's location can be continuously provided to a third party, while in some other cases, a user's location can be provided to a third party only when the user leaves a designated area. For example, device 1000 may be configured to provide a user's location to a third party only when the user is located farther than a defined distance from the user's residence. In cases where the user has Alzheimer's disease, dementia, or another similar condition, the ability to monitor the user's location would enable a third party to monitor the user's location for safety and intervene if the user is proceeding to an unsafe or undesirable location.

[0106]

[0130] FIG. 11 depicts an example of a device 1100 that requests information related to a user's mental or physical health. In some embodiments, these questions can be made accessible when the user accesses their user profile. In other embodiments, these questions can be automatically presented to the user based on the time of day or other types of triggers. For example, requests for the user's level of anxiety may be requested at a predefined time throughout the day. In some cases, if information about the user's health throughout the day is requested at a single time of day, the request for information may be received at night. In some embodiments, the user may have the option to select when some or all of the information is requested. In some cases, the questions presented to the user may be written, selected, or otherwise determined by another person such as the user's prescribing physician or medical professional. In this way, the user's doctor can request specific information about the user's experience in order to be better informed about any evaluation or modification of the products, services, or programs used by the user.

[0107]

[0131] The requirements may be presented with multiple options for response. In this case, the user can press the touch screen button that most appropriately reflects the user's experience. In this example, the user is presented with a "Very Anxious" button 1102, an "Anxious" button 1104, a "Not Very Anxious" button 1106, and a "Not Anxious" button 1108. In other examples, more or fewer buttons may be presented to the user. In some cases, different types of moods, experiences, emotions, or other feelings may be described on the response buttons. In one example, the buttons may be depicted with images of faces that reflect different types of user experiences. In other examples, words and images may be presented together on the buttons. Also, the response mechanism may include another type of mechanism for communicating the user's answer. For example, the device may present an open text field for the user to describe their experience. In another example, the user may have the option to speak their response aloud or record a video message so that it can be heard. In yet another embodiment, the user may be asked to rate their experience numerically. In short, the examples described herein are not limited to any particular type of presentation and / or response mechanism. In some cases, a doctor, a qualified medical professional, a member of the medical team, or a combination thereof may determine the specific type of presentation and / or response mechanism.

[0108]

[0132] FIG. 12 depicts an example of a device 1200 presenting an example of a summary of different types of questions requested from a user. In this example, the types of information requested may include a happiness field 1202, an anxiety level field 1204, a sleepiness level field 1206, an exercise time field 1208, another type of field, or a combination thereof.

[0109]

[0133] In some cases, the device 1200 requests information from the user on a daily basis. In some embodiments, the same type of information is requested daily. In some embodiments, the same type of information may be requested one or more times a day. In other embodiments, different types of questions are presented on different days or at different times of the same day. Asking different questions over an extended period of time, such as multiple days, multiple hours, or multiple weeks, enables a doctor, a qualified medical professional, a member of the medical team, or a combination thereof to obtain more of the requested information without overburdening the user with daily information requests and still allows the device to collect information at a useful sampling rate.

[0110]

[0134] In addition, the device 1200 may be configured to present responses received from the user. In this embodiment, response field 1212 indicates that the user had a medium level of well-being, response field 1214 indicates that the user has a low level of anxiety, response field 1216 indicates that the user had a low level of drowsiness, and response field 1218 indicates that the user spent one hour exercising. In some embodiments, the summary represents the responses provided by the user on a particular day. Optionally, the particular day is the same day the response was received. In some embodiments, the user may have the option to select a previous day to review the response. The summary may represent the average or aggregated amount of multiple responses.

[0111]

[0135] In some embodiments, the summary may be automatically generated from data collected from the user and presented to the user for review, verification, or other purposes. In some cases, device 1200 may be connected to one or more sensors that automatically collect data from the user and relay the data to device 1200. For example, in some cases, the user's contact lens may include one or more sensors for collecting user data, such as physiological data, other data, or a combination thereof. The data collected by one or more sensors can be transmitted to device 1200 via, for example, a wireless network or provided in some other manner. The data collected by one or more sensors may be configured to be automatically provided to device 1200, for example, after a predetermined duration or after a predetermined condition is met. The user can then be presented with a summary of the data collected on device 1200 before, during, or after the data is provided to the user's doctor, a qualified medical professional, a member of the medical team, or a combination thereof. However, in some cases, the data may be provided to the user's doctor, a qualified medical professional, a member of the medical team, or a combination thereof without being presented to the user.

[0112]

[0136] FIG. 13 depicts an example of a device 1300 that presents information from a doctor, a qualified medical professional, a member of a medical team, or a combination thereof to a user via a display 1302 of the device. The device 1300 can present information from a doctor or another person to the user in response to information provided by the user, such as the user's responses to specific questions described herein. The information 1304 provided to the user can be a revised instruction manual for a prescribed product or service, additional information regarding the product or service, an instruction or revision to a treatment plan for the user, etc. In this particular example, the information 1304 provided to the user by the doctor is a correction to the dosage of the medication the user was prescribed. In some embodiments, the information 1304 provided by the doctor may be selected from a pre-set list of responses, written by the doctor, or provided in some other manner. Optionally, the information 1304 may include an audio / video message. In some embodiments, the information 1304 may include a video recording of the doctor. However, in some other embodiments, the information 1304 may include, for example, an animated avatar of the doctor providing an audio message to the user. The audio message to the user may be generated from a set of pre-recorded responses, or by a processor that evaluates a set of inputs or data points collected by the system or via another system or method.

[0113]

[0137] The devices described herein, such as those associated with FIGS. 1-13, serve to enhance communication between a user and a doctor, a qualified medical professional, a member of a medical team, or combinations thereof, outside of a scheduled office visit between the user and the doctor. Even if a user rarely visits a doctor directly, the doctor can monitor the use of the prescribed product or service by the user or the user's adherence to a treatment plan. The doctor can further make adjustments to the instructions provided to the user or to the user's treatment plan and can effectively and reliably communicate these adjustments or additional instructions through the devices described herein without the need to schedule an in-person visit or a phone call. Also, the personal and interactive nature of the devices described herein, such as the use of an avatar to relay information to the user, can lead to enhanced user engagement, trust, or full transparency regarding the device or the prescribed product, service, or treatment plan, thereby ensuring user compliance.

[0114]

[0138] It is expressly noted that any of the embodiments and devices described herein may be freely combined with each other to meet the specific needs of the user and / or doctor related to the evaluation or monitoring of one or more prescribed products, services, or treatment plans. For example, the embodiment depicted in FIG. 2 may be combined with the embodiments depicted in FIGS. 3, 6, 10, or any other embodiment.

[0115]

[0139] FIG. 14 shows an example of a backend interface 1400 that presents feedback from a number of different users. This information may be made available to all members of the distribution system or only to selected members of the distribution system. In some cases, this data can be collected from the devices used by the users and sent to at least one member of the distribution system. In some cases, the information is sent to a central database and members of the distribution system can access the information.

[0116]

[0140] In some cases, the information is raw information that has not been processed. In other embodiments, the information is at least partially processed by the device the user is directly using, the server from which the device sends the information, the database management unit, the remote device, the network device, another type of device, or a combination thereof. The processed information can be aggregated information, averaged information, interpolated information, extrapolated information, classified information, other types of information, or a combination thereof.

[0117]

[0141] In this embodiment, the results may be searchable by the data management unit 1402. The data management unit 1402 may include an option to enter a date range to narrow the search results. In addition, a plurality of types of questions 1404 requested by the user can also be presented on the display. The backend interface 1400 can further present the number of responses 1406 received from different users regarding the question 1404.

[0118]

[0142] In addition to the number of responses 1406, the user may have the option to drill down into a more detailed review of the responses from each user. In the illustrated embodiment, a table 1408 can present the type of response in rows and the user characteristics in columns. In this embodiment, the columns can present gender characteristics, age characteristics, nationality characteristics, other types of characteristics, or a combination thereof.

[0119]

[0143] Members of the distribution system can review information provided by users through the backend interface 1400. Based on this feedback, members of the distribution system may choose to make changes to their individual processes or may respond to information provided by one or more users. For example, a manufacturer may decide to use a different type of geometry for the contact lens or use a different type of material for the contact lens, or may decide to make some other change to how the contact lens is manufactured. In addition to the information being available for members of the distribution system to analyze, algorithms and other processes may be configured to automatically scan and analyze feedback from users. This analysis may include aggregating the information received from each of the users and identifying which of the responses are considered dissatisfaction ratings or other negative types of results. Each of the dissatisfaction ratings can be categorized into different types of ratings. For example, negative ratings related to dry eye can be categorized into one group, and responses addressing the discomfort of wearing the contact lens in the user's eye can be categorized into another group. When at least one of the categorized groups reaches a threshold, it may be configured to initiate further analysis. Each of the different classifications may have different numbers of thresholds before such a response is initiated, or the number of threshold responses may be uniform across the various classifications.

[0120]

[0144] In one embodiment, when the threshold number is reached, the processor can also compare the total number of responses with the unsatisfactory responses to determine the percentage of responses that are considered unsatisfactory within that classification. If the unsatisfactory responses are a significant percentage of the total number of responses within that classification, a message may be sent to the members of the distribution system to alert them that the percentage of unsatisfactory ratings is high. In other cases, messages and other types of responses may be automatically generated. For example, the response may include shutting down a part of the manufacturing process, stopping all shipments of a particular type of product, advising that the product should be recalled, other responses, or combinations thereof.

[0121]

[0145] A further level of analysis may include grouping the number of unsatisfactory responses by user characteristics. For example, the unsatisfactory ratings may be disproportionately high among people of a particular gender, people of a particular age, people of a particular nationality, people with another common characteristic, or combinations thereof. By grouping user characteristics, the root cause of the unsatisfactory results will likely be easier to identify.

[0122]

[0146] Another layer of analysis may include looking at the characteristics of the product or service associated with the unsatisfactory ratings. For example, a high percentage of contact lenses with a particular type of material may be associated with unsatisfactory ratings. In this type of situation, the system may also advise the manufacturer to change the type of material. Conversely, if a particular type of contact lens material results in a high percentage of favorable responses from users, the system may advise the manufacturer or other members of the distribution system to incorporate more of that type of material into future contact lenses. In another embodiment, the geometry or shape of the contact lens may be analyzed in relation to the unsatisfactory responses to determine whether the lens geometry contributes to some of the unsatisfactory responses.

[0123]

[0147] In other situations, dissatisfaction responses may be associated with factors unrelated to the manufacturing process. For example, if many dissatisfaction responses are clustered around a particular date from a large number of different users within the same geographical area, the system may examine the weather associated with that area on that particular day, the type of event being held on that day, the type of holiday being celebrated in that area on that day, or other factors that may have affected the user's contact lens wearing experience.

[0124]

[0148] Figure 15 shows a diagram of a system 1500 that includes a device 1505 for supporting the evaluation of user experiences related to prescribed products or services according to aspects of the present disclosure. The device 1505 may be, for example, an example of the devices described above with respect to FIGS. 1-14. The device 1505 can include components for bi-directional voice and data communication, including components for transmitting and receiving communications, including a processor 1515, an I / O controller 1520, and a memory 1525. These components may communicate electronically via one or more buses (e.g., bus 1510). The memory 1525 may further include a profile matching unit 1530, a member matching unit 1535, a request unit 1540, and a feedback management unit 1550.

[0125]

[0149] Processor 1515 can include an intelligent hardware device (e.g., a general-purpose processor, a digital signal processor (DSP), a central processing unit (CPU), a microcontroller, an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), a programmable logic device, discrete gate or transistor logic components, discrete hardware components, or any combination thereof). In some cases, processor 1515 may be configured to operate a memory array using a memory controller. In other cases, the memory controller may be integrated into processor 1515. Processor 1515 may be configured to execute computer-readable instructions stored in memory to perform various functions (e.g., functions or tasks that support the evaluation of a prescribed product or service).

[0126]

[0150] The I / O controller 1520 can manage input / output signals for the device 1505. The I / O controller 1520 may further manage peripheral devices not integrated into the device 1505. In some cases, the I / O controller 1520 may represent a physical connection or port to an external peripheral device. In some cases, the I / O controller 1520 may utilize an operating system such as iOS (registered trademark), ANDROID (registered trademark), MS-DOS (registered trademark), MS-WINDOWS (registered trademark), OS / 2 (registered trademark), UNIX (registered trademark), LINUX (registered trademark), or another known operating system. In other cases, the I / O controller 1520 may represent or interact with a modem, keyboard, mouse, touch screen, or similar device. In some cases, the I / O controller 1520 may be implemented as part of a processor. In some cases, a user can interact with the device 1505 via the I / O controller 1520 or via hardware components controlled by the I / O controller 1520. The I / O controller 1520 may communicate with any suitable input section 1590 and any suitable output section 1595.

[0127]

[0151] The memory 1525 may include random access memory (RAM) and read-only memory (ROM). The memory 1525 may store computer-readable computer-executable software containing instructions that, when executed, cause the processor to perform the various functions described herein. In some cases, the memory 1525 may store a basic input / output system (BIOS) that can control basic hardware and / or software operations, among other things, such as interactions with peripheral components or devices.

[0128]

[0152] The profile matching unit 1530 represents programmed instructions that cause the processor 1515 to match a user profile with a prescribed product or service. In some embodiments, the profile matching unit 1530 can identify a prescribed product or service purchased by a user with the user's profile. This can be accomplished by scanning a purchase database to find at least a portion of the user's information related to the purchase of a particular product or service. In some cases, the product identification number is associated with the profile, and manufacturing, shipping, and other details about the product become known in the user profile.

[0129]

[0153] The member matching unit 1535 represents programmed instructions that cause the processor 1515 to match a prescribed optical device with a set of members of the distribution system of the prescribed optical device. This information can identify who the prescriber (e.g., doctor) of the prescribed product or service is, who the supplier is, and / or who the manufacturer is. Knowing at least one member of the distribution system enables the user profile to communicate with the distribution system. This results in improved communication with the manufacturer, allowing the manufacturer to be provided with information to improve their products. This can further result in enabling the user profile to open a real-time communication channel with the user's doctor for events such as requesting a new appointment, modifying an instruction to the user, or responding to a negative user response.

[0130]

[0154] The request unit 1540 can request information about a prescribed product or service through the user interface. Requesting information can include requesting the information on a daily basis. In some cases, the information requested is related to the comfort of the user while using the prescribed product or service.

[0131]

[0155] Based on the received information, the feedback management unit 1550 can send feedback to one of the members of the distribution system. In some cases, the feedback includes the received information in an unprocessed format. In alternative cases, the information is processed before being sent. The processing may occur at the device 1505, or the information may be sent to another device for processing before being sent to a member of the distribution system.

[0132]

[0156] In some cases, the processed information may include the total number / frequency of dissatisfaction ratings, the percentage of dissatisfaction among the total number of responses, another factor, or a combination thereof. In some cases, the processed information includes associating the received information with the material of the prescribed optical device. In some cases, the processed information includes associating the received information with the manufacturing date of the prescribed optical device. In some cases, the feedback includes the processed information based on the received information. In some cases, the processed information includes associating the received information with at least one aspect of the climate of the region of the user using the prescribed product or service. In some cases, the processed information includes associating the received information with the batch group identifier of the prescribed optical device. In some cases, the processed information includes associating the received information with at least one aspect of the manufacture of the prescribed product or service. In some cases, the processed information includes associating the received information with the prescriber of the prescribed product or service. In some cases, the processed information includes associating the received information with the location of the user using the prescribed optical device.

[0133]

[0157] Classifications for unsatisfactory ratings may be predefined. In cases where the information required is associated with a predefined set of responses, each of the predefined responses may be classified as a satisfactory or unsatisfactory response. In such situations, the selection of several different predefined responses may be classified as an unsatisfactory rating. Then, each time one of those predefined responses is selected, the number of unsatisfactory results will be incremented. In some cases, multiple predefined responses are associated with unsatisfactory results, but different predefined responses are associated with different unsatisfactory values. For example, the selection of a predefined response of "difficult" may, as a result, increment the number of unsatisfactory ratings at a slower rate than when a predefined response of "very difficult" is selected.

[0134]

[0158] FIG. 16 shows a diagram of a system 1600 including a device 1605 that supports evaluating a user's experience related to a prescribed product or service, according to aspects of the present disclosure. The device 1605 can include components for bi-directional voice and data communication, including components for transmitting and receiving communications, including a processor 1615, an I / O controller 1620, and a memory 1625. These components may communicate electronically via one or more buses (e.g., bus 1610). The memory 1625 may further include a profile matching unit 1630, a member matching unit 1635, a request unit 1640, and a feedback management unit 1650, a linking management unit 1660, and a privilege management unit 1680.

[0135]

[0159] In response to receiving an unsatisfactory threshold assessment in the requested information, the Linking Management Unit 1660 can link the user who replied to the requested information to the members of the distribution system. In some cases, the Linking Management Unit 1660 can link the user to the members in real time. The linking stage can include the stage of opening a text communication channel with the member, the stage of presenting an option to schedule an appointment with the member, the stage of linking the user to the members of the distribution system in response to receiving an unsatisfactory threshold assessment in the requested information, or a combination thereof.

[0136]

[0160] The Privilege Management Unit 1680 can grant privileges to the user in response to sending the requested information, creating a profile, providing a certain level of detailed information about the user's experience, another type of interaction between the user and the user's profile, or a combination thereof. In some cases, the privileges include discounts for future purchases of prescribed products or services, membership status, coupons for services or products not related to the prescribed products or services, preferential status when making a doctor's appointment, other privileges, or a combination thereof.

[0137]

[0161] In this embodiment, the output unit 1695 communicates with the server 1655. However, in other embodiments, the server 1655 may communicate directly with the I / O controller 1620. The server 1655 can receive user responses from the user in a processed format, or a partially processed format, or a raw format. The server 1655 can process or further process information so that the information is compiled for members of the distribution system that perform analysis. The server can further process information to make it easier to analyze. In some cases, the server performs analysis on the user's response. The server can receive responses from multiple users and compile and / or perform analysis across groups of users. In some embodiments, the input unit 1690 communicates with the server 1655, and the information processed by the server 1655 is relayed through the user profile and the device 1605 and returned to the user.

[0138]

[0162] FIG. 17 shows a diagram of a system 1700 including a device 1705 that supports evaluating a user's experience with a prescribed product or service, according to aspects of the present disclosure. The device 1705 can include components for bi-directional voice and data communication, including components for transmitting and receiving communications, including an I / O controller 1720 in communication with a processor 1715, an input unit 1790, and an output unit 1795, and a memory 1725. These components may communicate electronically via one or more buses (e.g., bus 1710). The memory 1725 may further include an analysis unit 1765, a classification unit 1770, a aggregation unit 1785, and a recommendation unit 1775.

[0139]

[0163] The aggregation unit 1785 can aggregate the received data. The analysis unit 1765 can analyze information transmitted from the user by determining when a dissatisfaction rating threshold has been reached. The classification unit 1770 can classify types of dissatisfaction ratings into groups having common characteristics.

[0140]

[0164] The advisement unit 1775 can advise changes to the manufacturing process, such as temporarily halting a part of the manufacturing process, advising changes to the materials included in the batches of the prescribed product or service, advising geometric shape changes to the geometric shapes included in the batches of the prescribed product or service, advising changes to the shelf life of the batches of the prescribed product or service, advising other changes, or combinations thereof, in response to reaching a predefined threshold of dissatisfaction assessment.

[0141]

[0165] Figure 18 shows a flowchart illustrating a method 1800 for evaluating a prescribed optical device according to aspects of the present disclosure. In this example, the method 1800 includes a step 1805 of matching a user profile with the prescribed optical device, a step 1810 of matching the prescribed optical device with a set of members of the distribution system of the prescribed optical device, a step 1815 of requesting information about the prescribed optical device through a user interface, a step 1820 of receiving information in response to the requested information, and a step 1825 of transmitting feedback based on the received information to one of the members of the distribution system. The operations of the method 1800 can be implemented by a device or a component thereof operated by the user described herein. For example, the operations of the method 1800 may be performed by the device described with reference to FIGS. 1-16. In some embodiments, the device can execute a set of codes that control the functional elements of the device to perform the functions described below. Additionally, or alternatively, the device may be adapted to perform aspects of the functions described below using dedicated hardware.

[0142]

[0166] At block 1805, the user profile is matched with the prescribed optical device. The operation of block 1805 may be performed according to the method described with reference to FIGS. 1 to 16. In some specific embodiments, aspects of the operation of block 1805 may be performed by the profile matching unit described with reference to FIGS. 15 and 16.

[0143]

[0167] At block 1810, the prescribed optical device is matched with a plurality of members of the distribution system of the prescribed optical device. The operation of block 1810 may be performed according to the method described with reference to FIGS. 1 to 16. In some specific embodiments, aspects of the operation of block 1810 may be performed by the member matching unit described with reference to FIGS. 15 and 16.

[0144]

[0168] At block 1815, information about the prescribed optical device is requested through the user interface. The operation of block 1815 may be performed according to the method described with reference to FIGS. 1 to 16. In some specific embodiments, aspects of the operation of block 1815 may be performed by the request unit described with reference to FIG. 18.

[0145]

[0169] At block 1820, information is received. The operation of block 1820 may be performed according to the method described with reference to FIGS. 1 to 16. In some cases, the information is received in response to having answered a request for the information.

[0146]

[0170] At block 1825, feedback based on the received information is sent to one of the members of the distribution system. The operation of block 1825 may be performed according to the method described with reference to FIGS. 1 to 16. Additionally, as illustrated in block 1830, a certain kind of privilege or free product can be provided to the user in exchange for sending the requested information, thereby encouraging participation.

[0147]

[0171] FIG. 19 shows a flowchart illustrating a method 1900 for evaluating a prescribed product or service according to aspects of the present disclosure. In this example, method 1900 includes a step 1905 of matching a user profile with a prescribed product or service, a step 1910 of matching the prescribed product or service with a set of members of the distribution system of the prescribed product or service, a step 1915 of requesting comfort information about the prescribed product or service through a user interface, a step 1920 of receiving comfort information in response to requesting the information, a step 1925 of sending feedback based on the received information to one of the members of the distribution system, a step 1930 of processing the received comfort information at a server, a step 1935 of sending feedback based on the received comfort information to one of the members of the distribution system, and a step 1940 of linking a user who has replied to the requested comfort information to a member of the distribution system in response to receiving a dissatisfaction threshold assessment in the requested information. The operation of method 1900 can be implemented by the devices or components thereof described herein. For example, the operation of method 1900 may be performed by the device described with reference to FIG. 18. In some embodiments, the device can execute a set of codes that control the functional elements of the device to perform the functions described below. Additionally, or alternatively, the device may be adapted to perform aspects of the functions described below using dedicated hardware.

[0148]

[0172] At block 1940, in response to receiving an unsatisfactory threshold assessment in the requested information, the user will be linked to a member of the distribution system. The operations of block 1940 may be performed according to the methods described with reference to FIGS. 1 through 17. In some specific embodiments, aspects of the operations of block 1940 may be performed by the linking management unit described with reference to FIG. 17.

[0149]

[0173] FIG. 20 shows a flowchart illustrating a method 2000 for evaluating a prescribed product or service according to aspects of the present disclosure. In this example, method 2000 includes a step 2005 of receiving real-time comfort information about a prescribed product or service matched to a manufacturer, a step 2010 of analyzing the comfort information by aggregating the total number of dissatisfaction assessments included in the comfort information, a step 2015 of classifying the types of dissatisfaction assessments, and a step 2020 of recommending a change to the manufacturing process in response to reaching a predetermined threshold of dissatisfaction assessments. The operations of method 2000 can be implemented by the device or its components described herein. For example, the operations of method 2000 may be performed by the device described with reference to FIGS. 1 through 16. In some embodiments, the device can execute a set of code that controls the functional elements of the device to perform the functions described below. Additionally, or alternatively, the device may be adapted to perform aspects of the functions described below using dedicated hardware.

[0150]

[0174] At block 2005, real-time comfort information is received about a prescribed product or service matched by a manufacturer. The operations of block 2005 may be performed according to the methods described with reference to FIGS. 1 through 16. In some specific embodiments, aspects of the operations of block 2005 may be performed by the analysis unit described with reference to FIG. 17.

[0151]

[0175] In block 2010, the comfort information is analyzed by aggregating the total number of dissatisfaction ratings included in the comfort information. The operation of block 2010 may be performed according to the method described with reference to FIGS. 14 to 17. In some specific embodiments, aspects of the operation of block 2010 may be performed by the analysis unit described with reference to FIG. 17.

[0152]

[0176] In block 2015, the information is classified into various types of dissatisfaction ratings. The operation of block 2015 may be performed according to the method described with reference to FIGS. 14 to 17. In some specific embodiments, aspects of the operation of block 2015 may be performed by the classification unit described with reference to FIG. 17.

[0153]

[0177] In block 2020, in response to reaching a predetermined threshold value of the dissatisfaction rating, a recommendation is generated to make a change to the manufacturing process. The operation of block 2020 may be performed according to the method described with reference to FIGS. 14 to 17. In some specific embodiments, aspects of the operation of block 2120 may be performed by the recommendation unit described with reference to FIG. 17.

[0154]

[0178] FIG. 21 illustrates a system 2100 for receiving information about a user, determining treatment, advice, modification using the received information, and providing information from a doctor or medical expert to the user. As shown in FIG. 21, the system 2100 includes a computing device 2101 accessible to the user. As previously mentioned, the computing device 2101 may be any type of computing device having a processor configured to receive signals and information from a remote source and configured to display information including an avatar of a doctor or other medical expert associated with the user. According to one exemplary embodiment, the computing device 2101 may include a smartphone, a tablet computer, a personal computer, a laptop computer, a gaming system, or any other of the aforementioned computing devices, or any other computing device configured to receive and process information and display graphical information. As previously mentioned, user information can be transmitted to the system 2100 via the computing device 2101. The user may manually enter information via an input device such as a keyboard or touch screen into a system using the computing device; the information may be automatically collected by the computing device; or the information may be automatically collected by an associated optional smart device 2108, such as a smart contact lens, smart earphone, or other device configured to evaluate biomarkers or other physiological changes experienced by the user.

[0155]

[0179] Once information is input into system 2100, the information is passed to a server or remote computer 2103 for processing. As illustrated, data transfer may occur via cloud 2102 if the server or remote computer 2103 is remote from computing device 2101. Alternatively, processing may occur locally on computing device 2101. When processor 2104 receives the information, it can apply any number of rules and / or commands to analyze the received data and select or prepare a response to the user. As shown, a database or other large data aggregate 2105 may be used to determine a course of action to be taken regarding the received user data. Again, database / big data 2105 database may be remote from server / remote computer 2103 and may be accessible via cloud 2102. Once data such as detected biomarker indicators are received and analyzed, the recommended communication may be selected by server / remote computer 2103 for the user. As pointed out above, the recommendation can then be delivered to the user by a doctor's avatar on computing device 2101. The use of an avatar can quickly create trust between the user and the doctor, make the recommended treatment more easily accepted by the user, and reduce the sense of loneliness or isolation experienced by the user.

[0156]

[0180] In addition, the server / remote computer 2103 can transmit to the doctor for approval or modification, along with the information for which the finalized messages were gathered. According to this exemplary embodiment, the exposure of data and advice by a qualified doctor prior to transmission of the message to the user's computing device 2101 enables writing of a valid prescription, and enables the qualified doctor to see more patients, reduce office overhead, and enjoy the benefit of having artificial intelligence or other heavy computing resources analyze biomarkers and other metrics and provide an advised course of action if any.

[0157]

[0181] FIG. 22 depicts a block diagram of a computer system 2200 suitable for implementing the present system and method as an example. The depicted computer system 2200 can be an example of one of the devices described above, such as a smartphone, wearable device, automobile, server, tablet computer, home computer, and the like. Although the system has been described in detail with a plurality of components, it can be incorporated into any number of computing systems that include all, some, or none of the elements detailed in FIG. 22. In particular, the present system as an example can be connected to a system-on-chip (SOC) device, in which case the functionality of the system is associated with other components on the chip rather than through a bus or other system.

[0158]

[0182] As shown in FIG. 22, computer system 2200 includes a bus 2202 that interconnects the major subsystems of computer system 2200. Bus 2202 interconnects a central processor 2204, a system memory 2206 (typically RAM, but may also include ROM, flash RAM, etc.), an input / output controller 2208; an external audio device such as a speaker system 2210 via an audio output interface 2212; an external device such as a disk, card, or chip unit 2232 that operates to receive a disk, memory card, or chip 2234; a display screen 2222 via a display adapter 2216; a serial port 2218 and a mouse 2220; a keyboard 2222 (interfaced with a keyboard controller 2224); a plurality of USB devices 2223 (interfaced with a USB controller 2228); a storage interface 2230; a host bus adapter (HBA) interface card 2236A that operates to connect to a fiber channel network 2238; a host bus adapter (HBA) interface card 2236B that operates to connect to an SCSI bus 2240; and an optical disk drive 2242 that operates to receive an optical disk 2244. Further included are a mouse 2246 (or other point-and-click device connected to bus 2202 via serial port 2218), a modem 2248 (connected to bus 2202 via serial port 2220), and a network interface 2250 (connected directly to bus 2202).

[0159]

[0183] Bus 2202 permits data communication between a central processor 2204 and a system memory 2206 that may include a read-only memory (ROM) or flash memory (neither shown) and a random access memory (RAM) (not shown) as previously pointed out. The RAM is generally the main memory into which the operating system and application programs are loaded. The ROM or flash memory can store a basic input / output system (BIOS) that controls basic hardware operations such as interaction with peripheral components or devices, among other code. Applications resident on computer system 2200 are generally stored on a non-transitory computer-readable medium such as a hard disk drive (e.g., fixed disk 2252), an optical drive (e.g., optical drive 2242), or other storage media, and are accessed via such non-transitory computer-readable media. Additionally, an application may be in the form of an electronic signal that is modulated according to application and data communication techniques when accessed via network modem 2248 or interface 2250.

[0160]

[0184] The storage interface 2230 can be connected to a standard computer-readable medium for storing and / or retrieving information, such as a fixed disk drive 2252, similar to other storage interfaces of the computer system 2200. The fixed disk drive 2252 may be part of the computer system 2200 or may be separated and configured to be accessed through another interface system. The modem 2248 can provide a direct connection to a remote server via a telephone link or a direct connection to the Internet via an Internet service provider (ISP). The network interface 2250 can also provide a direct connection to a remote server via a direct network link to the Internet through a POP (Point of Presence). The network interface 2250 can provide such a connection using wireless technologies including digital cellular telephone connections, cellular digital packet data (CDPD) connections, digital satellite data connections, and the like.

[0161]

[0185] As illustrated in FIG. 22, the biomarker sensor 2260 may be integrated into the computer system 2200. When the biomarker sensor detects a particular single or multiple biomarkers, a signal is sent through the bus to the central processor 2204, and then the central processor 2204 accesses instructions on the system memory 2206 that indicate what the next action should be if there is an action taken by the central processor 2204.

[0162]

[0186] Many other devices or subsystems (not shown) can be connected in a similar manner (e.g., document scanners, digital cameras, etc.). Conversely, not all of the devices shown in FIG. 22 need to be present to practice the present system and method. The devices and subsystems can also be interconnected in ways different from those shown in FIG. 22. At least some of the operations of computer system 2200 as shown in FIG. 22 are known to those skilled in the art and are not discussed in detail herein. The code for implementing the present disclosure can be stored on a non-transitory computer-readable medium such as one or more of system memory 2206; disk, memory card, or chip 2234; fixed disk 2252; or optical disk 2244. The operating system provided on computer system 2200 may be MS-DOS®, MS-WINDOWS®, OS / 2®, UNIX®, Linux®, or another known operating system.

[0163]

[0187] The description provided herein in connection with the accompanying drawings describes example configurations and does not necessarily represent all examples that may be implemented or that fall within the scope of the claims. As used herein, the term "by way of example" means "an example, instance, or illustration" and not "preferred" or "advantageous over other examples." The detailed description includes specific details for the purpose of providing an understanding of the techniques described. However, these techniques may be practiced without these specific details. In some instances, well-known structures and devices are shown in block diagram form to avoid obscuring the concepts of the described examples.

[0164]

[0188] In the accompanying drawings, like components or like features may sometimes have the same reference numerals. Also, various components of the same type may be distinguished, either by following the reference numeral with a dash and by assigning a second reference numeral that is different between like components. If only the first reference numeral is used in the specification, the description applies to any of the similar components having the same first reference numeral, regardless of the second reference numeral.

[0165]

[0189] The information and signals described herein may be represented using any of a variety of techniques and technologies. For example, data, instructions, commands, information, signals, bits, symbols, and chips that may be referred to throughout the above description may also be represented by voltage, current, electromagnetic waves, magnetic fields or magnetic particles, optical fields or optical particles, or any combination thereof.

[0166]

[0190] The various illustrative blocks and modules described in connection with the disclosure herein may be implemented or performed with a general purpose processor, a DSP, an ASIC, an FPGA, or other programmable logic device, discrete gate or transistor logic, discrete hardware components, or any combination thereof designed to perform the functions described herein. The general purpose processor may be a microprocessor, but in the alternative, the processor may be any conventional processor, controller, microcontroller, or state machine. The processor may also be a combination of computing devices (e.g., a combination of a digital signal processor (DSP) and a microprocessor, a combination of multiple microprocessors, a combination of one or more microprocessors used in conjunction with a DSP core, or any other such combination).

[0167]

[0191] The functions described herein may be implemented in hardware, in software executed by a processor, in firmware, or in any combination thereof. When implemented in software executed by a processor, the functions are stored on or transmitted via a computer-readable medium as one or more instructions or code. Other embodiments and implementations are within the scope of the disclosure and the appended claims. For example, due to the nature of software, the functions described above can be implemented using software executed by a processor, hardware, firmware, hardwiring, or any combination thereof. The mechanisms implementing the functions may also be physically located in various positions, including being distributed such that different parts of the functions are implemented in different physical locations. Further, as used herein, including in the claims, the "or" used in a list of items (e.g., a list of items preceded by phrases such as "at least one of" or "one or more of") implies an inclusive list. Thus, a list of at least one of A, B, or C means A or B or C or AB or AC or BC or ABC (i.e., A and B and C). Also, as used herein, the phrase "based on" should not be construed to refer to a closed set of conditions. For example, an exemplary step described as "based on condition A" may, without departing from the scope of the present disclosure, be based on both condition A and condition B. In other words, as used herein, "based on" is to be construed in the same manner as the phrase "at least in part based on".

[0168]

[0192] A computer-readable medium includes either a non-transitory computer storage medium or a communication medium including any medium that facilitates transfer of a computer program from one location to another. A non-transitory storage medium may be any available medium that can be accessed by a general purpose or special purpose computer. By way of example and not limitation, a non-transitory computer-readable medium can comprise RAM, ROM, electrically erasable programmable read only memory (EEPROM), compact disc (CD) ROM or other optical disk storage, magnetic disk storage or other magnetic storage devices, or any other non-transitory medium that can be used to carry or store desired program code means in the form of instructions or data structures and that can be accessed by a general purpose or special purpose computer or a general purpose or special purpose processor. Further, any connection is properly termed a computer-readable medium. For example, if software is transmitted from a website, server, or other remote source using a coaxial cable, fiber optic cable, twisted pair, digital subscriber line (DSL), or wireless technologies such as infrared, radio, and microwave, then the coaxial cable, fiber optic cable, twisted pair, digital subscriber line (DSL), or wireless technologies such as infrared, radio, and microwave are included in the definition of medium. Disk as used herein includes CD, laser disk, optical disk, digital versatile disk (DVD), floppy disk, and Blu-ray disk where disks typically reproduce data magnetically, while some disks reproduce data optically using a laser. Combinations of the above are also included within the scope of computer-readable media.

[0169]

[0193] The description herein is provided to enable a person skilled in the art to make or use the disclosure. Various modifications to the disclosure will be readily apparent to those skilled in the art, and the general principles defined herein may be applied to other variations without departing from the scope of the disclosure. Accordingly, the disclosure is not limited to the embodiments described herein, but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Description of Reference Numerals

[0170] 100 Device 101 User Interface 102 Name Field 104 Gender Field 106 Date of Birth Field 108 Email Field 110 Phone Number Field 112 Address Field 114 Nationality Field 116 Password Field 200 Device 202 Email Field 204 Password Field 300 Device 302 Contact Lens Field 304 Sunglasses Field 306 Glasses Field 400 Device 402 Contact Lens Type 1 Field 404 Contact Lens Type 2 Field 406 Contact Lens Type 3 Field 500 Device 502 Product or Service Details Field 504 Save Instruction Field 506 Wearing Instruction Field 600 Device 602 "Very Easy" Button 604 "Easy" Button 606 "So-So" Button 608 "Difficult" button 610 "Very difficult" button 700 Device 702 Lens handling field 704 Lens wearing time field 706 Post-dinner comfort level field 708 Distant vision field 710 Reading vision field 712, 714, 716, 718, 720 Response fields 800 Device 802 Message 804 Automatic message 806 Button 900 Device 902 Address field 904 Date field 906 Time field 908 Reason field 920 Device 922 Display 924 Speech bubble 926 Photo of doctor or other individual 928, 929 Pre-generated options 930 Device 932, 934, 936 Icons 940 Device 942, 944, 946 Images 950 Device 952 Summary 954 Line graph 956 "Browse" button 958 "Current" button 1000 Device 1002 Summary 1004 Prompt 1100 Device 1102 "Very anxious" button 1104 "Anxious" button 1106 "Not very anxious" button 1108 "Not anxious" button 1200 Device 1202 Happiness Field 1204 Anxiety Level Field 1206 Sleepiness Level Field 1208 Exercise Time Field 1300 Device 1302 Display 1304 Information 1400 Back - end Interface 1402 Data Management Department 1404 Question 1406 Answer 1408 Table 1500 System 1505 Device 1510 Bus 1515 Processor 1520 I / O Controller 1525 Memory 1530 Profile Matching Department 1535 Member Matching Department 1540 Requirement Department 1550 Feedback Management Department 1590 Input Department 1595 Output Department 1600 System 1605 Device 1610 Bus 1615 Processor 1620 I / O Controller 1625 Memory 1630 Profile Matching Department 1635 Member Matching Department 1640 Requirement Department 1650 Feedback Management Department 1655 Server 1660 Linking Management Department 1680 Privilege Management Department 1690 Input Department 1700 System 1705 Device 1710 Bus 1715 Processor 1720 I / O Controller 1725 Memory 1765 Analysis Unit 1770 Classification Unit 1775 Recommendation Unit 1785 Aggregation Unit 1790 Input Unit 1795 Output Unit 2100 System 2101 Computing Device 2102 Cloud 2103 Server or Remote Computer 2104 Processor 2105 Database or Big Data 2108 Smart Device 2200 Computer System 2202 Bus 2204 Central Processor 2206 System Memory 2208 Input / Output Controller 2210 Speaker System 2212 Audio Output Interface 2214 Display Screen 2216 Display Adapter 2218 Serial Port 2220 Serial Port 2222 Keyboard 2223 USB Device 2224 Keyboard Controller 2226 USB Device 2228 USB Controller 2230 Storage Interface 2232 Disk, Card, or Chip Unit 2234 Disk, Memory Card, or Chip 2236A, 2236B Host Bus Adapter (HBA) Interface Card 2238 Fiber Channel Network 2240 SCSI Bus 2242 Optical Disc Drive 2244 Optical Disc 2246 Mouse 2248 Modem 2250 Network Interface 2252 Fixed Disk Drive 2260 Biomarker Sensor

Claims

1. A method for evaluating a prescribed optical device, executed by a system, comprising: identifying, in a user profile of the user, the optical device prescribed to the user; generating, on a network device, a user interface including information related to the prescribed optical device; presenting, to the user, questions related to the prescribed optical device and detecting, on the network device, inputs in response to the questions; matching the prescribed optical device with a set of members of a dispensing system of the prescribed optical device to identify one or more members of the dispensing system of the prescribed optical device; linking the user to the one or more members of the dispensing system; sending, based on the detected inputs, feedback to the one or more members of the dispensing system; wherein one or more members of the dispensing system include at least one of a prescriber of the prescribed optical device, a supplier of the prescribed optical device, and a manufacturer of the prescribed optical device.

2. The method according to claim 1, further comprising linking the user to the one or more members of the dispensing system in real time.

3. The method according to claim 1, wherein the linking of the user includes opening a text communication channel with the one or more members.

4. The method according to claim 1, further comprising processing the detected inputs to generate processed information related to the prescribed optical device, wherein the feedback includes the processed information.

5. The method according to claim 1, wherein the prescribed optical device is either a contact lens or glasses.

6. The method according to claim 1, wherein the information related to the prescribed optical device includes at least one of a level of eye comfort, a level of eye dryness, and aspects of inserting the prescribed optical device into the user's eye.

7. A method for evaluating a prescribed optical device, executed by a system, comprising: Matching the prescribed optical device with a set of members of the distribution system of the prescribed optical device to identify one or more members of the distribution system of the optical device prescribed to the user; Receiving an input regarding the prescribed optical device via a network device having a user interface adapted to display information related to the prescribed optical device; Analyzing the input by aggregating the total number of dissatisfaction ratings included in the input; Generating a feedback response based on the dissatisfaction rating and contacting the identified one or more members of the distribution system of the prescribed optical device; comprising; wherein one or more members of the distribution system include at least one of a prescriber of the prescribed optical device, a supplier of the prescribed optical device, and a manufacturer of the prescribed optical device.

8. wherein the user interface is a first user interface, The method according to claim 7, further comprising generating, in the network device, a second user interface including processed information related to the prescribed optical device.

9. The method according to claim 9, further comprising receiving information from the one or more members of the distribution system in response to generating the feedback response, The method according to claim 8, wherein the processed information of the second user interface is based on the information received from the one or more members of the distribution system.

10. The method according to claim 9, wherein generating the feedback response includes generating a first user interface for a first user and generating a second user interface for a second user different from the first user interface.

11. The method according to claim 7, wherein analyzing the input by aggregating the total number of dissatisfaction ratings includes associating the information related to the prescribed optical device with a batch group identifier of the prescribed optical device.

12. The method of claim 7, wherein analyzing the input by aggregating the total number of dissatisfaction ratings includes associating the information related to the prescribed optical device with at least one aspect of the manufacture of the prescribed optical device.

13. The method of claim 7, wherein analyzing the input by aggregating the total number of dissatisfaction ratings includes associating the information related to the prescribed optical device with the prescriber of the prescribed optical device.

14. The method of claim 7, further comprising the step of recommending a change to the manufacturing process in response to reaching a threshold of the total number of dissatisfaction ratings included in the input.

15. A system for evaluating a prescribed optical device, comprising: a processor; a display of a network device configured to define a user interface; a memory connected to the processor, the memory for storing instructions; and the instructions, when executed by the processor, cause the processor to identify, in the user's user profile, the optical device prescribed to the user; match the prescribed optical device with a set of members of the dispensing system of the prescribed optical device to identify one or more members of the dispensing system of the prescribed optical device; generate, on the display, a first user interface including information related to the prescribed optical device; receive, via the network device, one or more inputs related to the prescribed optical device; and generate, using the received input, a second user interface including processed information related to the prescribed optical device. A system, wherein one or more members of the dispensing system include at least one of the prescriber of the prescribed optical device, the supplier of the prescribed optical device, and the manufacturer of the prescribed optical device.

16. The system of claim 15, wherein the prescribed optical device includes contact lenses or glasses.

17. ​ The system according to claim 15, wherein the command is further executable by the processor to link a user who provided one or more inputs related to the prescribed optical device via the network device to one or more members of the distribution system of the prescribed optical device in response to receiving an unsatisfactory threshold assessment in the information related to the prescribed optical device. **Claim 18** The system according to claim 15, wherein the second user interface includes linking the user in real time to one or more members of the distribution system of the prescribed optical device.

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