Information processing apparatus and information processing program

Abstract

To provide an information processing apparatus and so on which can achieve prevention and early resolution of harassment by further visualizing information relating to labor issues, especially to harassment and to improve awareness of problem and improvement of the harassment by workers and companies who browse it.SOLUTION: The present invention is directed to an information processing apparatus 10 used by a company and a worker. The information processing apparatus 10 has control means 103 for displaying, on a terminal, philosophy relating to a work, a company which agrees to the philosophy, and a result of answers to an inquiry relating to the philosophy to workers.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing apparatus and an information processing program.

Background Art

[0002] Conventionally, there have been many problems related to work styles, such as harassment, overwork, and non-regular employment (hereinafter referred to as "labor problems"). In addition, among the Sustainable Development Goals (SDGs) adopted in recent years, there is also a goal related to job satisfaction (Goal 8). In Japan, the realization of decent work has been set as a goal. For example, there are movements to review the work styles of teachers in the education field (long working hours and club activity burdens) and to increase opportunities for women and young people to have a chance to succeed.

[0003] Here, as inventions related to labor problems, there are, for example, those described in Patent Documents 1 and 2. Patent Document 1 programs individual labor-management trouble diagnosis sheets for "employment rules and various regulations", "wages, bonuses, retirement allowances", "personnel", "working conditions", "crisis management", etc., which are considered as items of personnel labor management where labor-management troubles are likely to occur. In this individual labor-management trouble diagnosis sheet, about 10 detailed question items are programmed, and the content of the answers to the questions of each question item is output as an individual labor-management trouble diagnosis result. A labor-management trouble diagnosis system is described.

[0004] In addition, Patent Document 2 describes a labor management system that exerts coercion to answer questions about overtime schedules and the like. This labor management system receives the attendance and departure identification information of workers by the attendance and departure identification information input reception unit, identifies workers by the worker identification information acquisition unit, outputs the questions held in the question information holding unit to the workers by the question information output unit, receives the answers from the workers to this question information by the answer input reception unit, and only when there is an input of an answer, the recording unit records the acquired time, the worker identification information, and the answer received for the question in association with each other.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, the inventions described in Patent Documents 1 and 2 are used in a specific labor environment such as within a certain workplace or within a certain company. Then, workers (hereinafter unified as "workers") may not be able to answer truthfully for reasons such as being easily identified due to a small number of employees, being concerned about the eyes of management personnel or operators, etc. In addition, there is also a possibility that workers may not answer seriously because there is no sign that the answer content will be reflected (the labor environment will be improved).

[0007] Therefore, it is necessary to obtain the true feelings of workers about the reality they feel on a sincere basis and make them widely visible. At the same time, companies that sincerely face labor problems and strive to improve the workplace environment should also be made widely visible.

[0008] Therefore, an object of the present invention is to provide an information processing apparatus and the like that can realize prevention and early resolution of harassment by making information related to labor problems, particularly harassment, widely visible and improving the reform motivation of workers, companies, etc. who have viewed it, such as awareness of harassment problems and awareness of improvement.

Means for Solving the Problems

[0009] The information processing apparatus according to the present invention is an information processing apparatus used by companies and workers, and has control means for displaying on a terminal a concept related to work styles, companies that agree with the concept, and the results of workers' questionnaire responses to a questionnaire related to the concept.

[0010] As a result, on the terminals owned by companies and workers, a concept related to work styles, companies that agree with the concept, and the results of workers' questionnaire responses to a questionnaire related to the concept are displayed.

[0011] In particular, the concept is one that aims to achieve prevention and early resolution of harassment regarding harassment in the workplace, and the questionnaire is preferably a questionnaire regarding harassment in the workplace.

[0012] Further, it is preferable that the control means transmits a questionnaire form including the number of employees at the worker's place of work to the terminal owned by the worker, and based on the responses to the questionnaire returned from the terminal, displays the questionnaire response results by the number of employees on the terminal.

[0013] The information processing program according to the present invention is a program for operating a computer as an information processing apparatus used by companies and workers, the information processing apparatus having control means for displaying on a terminal a concept related to work styles, companies that agree with the concept, and the results of workers' questionnaire responses to a questionnaire related to the concept.

Effects of the Invention

[0014] According to the information processing apparatus of the present invention, with such a configuration, on the terminals owned by companies and workers, concepts related to work styles, companies that agree with the concepts, and the results of workers' questionnaire responses to questionnaires related to the concepts are displayed. Therefore, information related to labor problems such as harassment becomes widely visible, and it is possible to improve the reform motivation of workers, companies, etc. who have viewed it towards problem awareness and improvement awareness regarding labor problems such as harassment. As a result, it is possible to lead to the prevention and early resolution of harassment.

[0015] In addition, according to the information processing program of the present invention, the same operational effects as those of the information processing apparatus of the present invention can be achieved.

Brief Description of the Drawings

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Embodiments for Carrying Out the Invention

[0017] Hereinafter, embodiments of the present invention will be described in detail. However, the description of the constituent elements described below is an example (representative example) of an embodiment of the present invention, and the present invention is not limited to the following content unless the gist thereof is changed.

[0018] [Information Processing System] As shown in FIG. 1, an information processing system 100 (hereinafter sometimes referred to as "this system") according to an embodiment of the present invention includes an information processing apparatus 10 and a terminal 20. These can communicate with each other via a network communication network N.

[0019] [Information Processing Apparatus] The information processing apparatus 10 is, so to speak, an on-premises type or cloud type server, and has a communication means 101, a storage means 102, and a control means 103. The communication means 101 is connected to the network communication network N by wire or wirelessly, and has a function of communicating with the terminal 20 by transmitting various data to the terminal 20 or receiving various data from the terminal 20.

[0020] The storage means 102 is a memory, a database, etc., and stores a program for the information processing apparatus to operate, and answers to questionnaires transmitted from a terminal 20A owned by a worker described later.

[0021] The control means 103 performs various controls on the terminal 20 via the communication means 101. For example, by transmitting information regarding the concept of working stored in the storage means 102 to the terminal 20, it is displayed on the display means 202 of the terminal 20. In addition, a questionnaire (questionnaire form) regarding the concept stored in the storage means 102 is transmitted and displayed on the terminal 20, the answer to the questionnaire returned from the terminal 20 is received, tabulated, and stored in the storage means 102.

[0022] [Terminal] The terminal 20 is a terminal owned by an enterprise or a worker, such as a smartphone, a tablet, a personal computer, etc. The terminal 20 has a communication means 201, a display means 202, an input means 203, and a storage means 204.

[0023] The communication means 201 is connected to the network communication network N by wire or wirelessly, and has a function of communicating with the information processing device 10 by transmitting various data to the information processing device 10 or receiving various data from the information processing device 10.

[0024] The display means 202 has a function of displaying various data received by the terminal 20, such as a screen or a display. Further, the input means 203 has a function of inputting characters, numbers, checks, etc. into input fields, check boxes, etc. displayed on the display means 202, such as a touch panel, a keyboard, or a mouse. Note that the storage means 204 is a memory, a storage, etc.

[0025] In the following description, for convenience, the terminal 20 owned by the worker is referred to as the terminal 20A, and the terminal 20 owned by the enterprise is referred to as the terminal 20B. When both the terminals 20A and 20B are included, it is simply referred to as the terminal 20.

[0026] Note that as the terminal 20, a smartphone, a personal computer, etc. having the communication means 201 to the storage means 204 and a browser function (such as Google Chrome or Safari) can be used. Then, using the browser function, a screen based on various data received from the information processing device 10 can be displayed, or an answer can be input to the displayed screen (for example, a questionnaire form). Alternatively, a dedicated application of this system can be installed on the terminal 20, and various data can be exchanged with the information processing device 10 by the application.

[0027] [Flow of the information processing system] (1. For enterprises) Hereinafter, with reference to FIGS. 1 and 2 to 8, the flow of how an enterprise and a worker use this system will be described. Figure 2 is a sequence diagram showing the interaction between the terminal 20B owned by the company and the information processing apparatus 10. First, when the company transmits a start request to the information processing apparatus 10 using the terminal 20B (step S100), the information processing apparatus 10 returns information regarding "explanation of the system overview and philosophy" to the terminal 20B (step S101).

[0028] The system overview indicates the features and usage purposes of this system. FIG. 5(A) is a diagram showing an example in which the information regarding "system overview" transmitted from the information processing apparatus 10 is displayed on the display means 202 of the terminal 20B. Moreover, the philosophy is the philosophy regarding the way of working. Specifically, regarding workplace harassment, it is the item that the company should earnestly strive for in order to prevent and resolve harassment at an early stage. FIG. 5(B) is a diagram showing an example in which the information regarding "explanation of philosophy" transmitted from the information processing apparatus 10 is displayed on the display means 202 of the terminal 20 (terminal 20B).

[0029] Note that harassment includes power harassment, moral harassment, sexual harassment, maternity harassment, gender harassment, alcohol harassment, and other types of harassment in the workplace.

[0030] In addition to the example shown in FIG. 5(B), the philosophy also includes items such as "When a harassment problem occurs in the workplace, the top priority is to prepare an environment where the counselor can maintain their health and continue their normal life and employment, and to solve the problem at an early stage by having multiple dialogues with the counselor, and to strive to enable the counselor to resume their normal life and employment as soon as possible." and "Even after the harassment problem has been resolved, periodically conduct interviews as necessary to check whether the counselor can continue their normal life and employment, and strive for safety management of the workplace environment." At each timing such as before harassment occurs, when harassment occurs, and after harassment has been resolved, items are listed so that the company can provide decent work to all employees (workers).

[0031] After the enterprise confirms the concept, if it agrees with this concept, it sends "Agreement, Application for Company Name Publication" from the terminal 20B to the information processing device 10 (step S102). On the other hand, the information processing device 10 sends back an "Agreement for Use" for the enterprise to confirm its intention (step S103). By replying with "Agreement" with a check mark in, for example, the "Agree" check box column from the terminal 20B to the information processing device 10 in a form of agreeing to this agreement (step S104), the information processing device 10 stores the information of the enterprise that agrees with this concept in the storage means 102.

[0032] Here, as a specific example of the above "Agreement, Application for Company Name Publication", an input form as shown in Fig. 6(A) can be used. The information processing device 10 sends an input form as shown in Fig. 6(A) to the terminal 20B. The enterprise inputs necessary information such as company name, address, telephone number, and URL of the homepage into the input form displayed on the display means 202 of the terminal 20B and replies to the information processing device 10. Input fields such as the number of employees, capital, representative name, and establishment date can also be provided in the input form.

[0033] The information of the enterprises that agree with the concept is accumulated and stored in the storage means 102 of the information processing device 10. Then, in response to the "Company Name List Display Request" from the terminal 20B, by sending back a "Company Name List Display Response (List of Enterprises that Agree with the Concept)", the list of enterprises that agree can be displayed on the terminal 20B (steps S111, S112). As this list of enterprises that agree, as shown in Fig. 6(B), the company name and the URL of the homepage of the enterprise can be displayed on the terminal 20B. Of course, other information can also be displayed as long as it is the information of the enterprise input in the above input form and stored in the storage means 102, such as address and telephone number.

[0034] Note that the list of supporting companies can also be viewed from the terminal 20A owned by the worker. For example, FIG. 3 is a sequence diagram showing the communication between the terminal 20A owned by the worker and the information processing apparatus 10. From the terminal 20A, it is possible to view the "Explanation of the System Outline and Concept" (steps S200, S201), and it is also possible to view the list of supporting companies (steps S111, S112). As a result, the worker can know the companies that support the concept advocated by this system. On the other hand, the company can appeal to workers and other companies its sincere attitude towards dealing with workplace harassment problems.

[0035] (2. For Workers) FIG. 4 is a sequence diagram showing the communication between the terminal 20A owned by the worker and the information processing apparatus 10. As described above, from the terminal 20A, it is possible to view the "Explanation of the System Outline and Concept" (steps S200, S201). Then, the worker can request the start of the questionnaire by pressing a button (questionnaire start button) displayed on the terminal 20A, for example (step S202). The information processing apparatus 10 that has received the request to start the questionnaire transmits and displays the questionnaire form on the terminal 20A (step S203).

[0036] FIG. 7(A) is a diagram showing an example of the questionnaire displayed on the terminal 20A. The questionnaire content includes, in addition to gender, age, employment form, number of employees at the workplace, and industry type as shown in FIG. 7(A), content related to the workplace environment and personal experiences, etc.

[0037] The questionnaire content related to the workplace environment is, for example, question content such as "Does your company have company regulations and a manual for preventing power harassment? Also, is there any communication from the company regarding the prevention of power harassment?", and as an answer to this, (1) There are both company regulations and a manual for preventing power harassment. And there has also been communication. (2) There are both company regulations and a manual for preventing power harassment. However, no notice has been issued. (3) There are only company regulations. There is no manual for preventing power harassment, but a notice has been issued. (4) There are only company regulations. There is no manual for preventing power harassment, and no notice has been issued. (5) There is only a manual for preventing power harassment. There are no company regulations, but a notice has been issued. (6) There is only a manual for preventing power harassment. There are no company regulations, and no notice has been issued. (7) There are neither company regulations nor a manual for preventing power harassment. Options such as these are provided.

[0038] In addition, questions such as "Has there been any change in the company due to the creation of the manual for preventing power harassment?" and "Do you think the company is acting in accordance with company regulations and the manual for preventing power harassment?" are also included.

[0039] Note that the concept presented by this system relates to workplace harassment, and the questionnaire concerns delicate content regarding workplace harassment. Therefore, if a free description column is provided in the questionnaire, workers may have the concern that "the respondent may be identified," and there is a risk that they will not be able to answer truthfully. Thus, it is preferable that the answers be in a multiple-choice format.

[0040] On the other hand, the content of the questionnaire regarding personal accounts is, for example, questions such as "Have you ever experienced or witnessed harassment in the workplace?" For answers to this, options such as "Have experienced," "Have witnessed," "Both," "Neither" are provided. And when "Have experienced" is selected, the information processing device 10 can display (prompt for) the type of harassment (such as power harassment, mora harassment, sexual harassment, etc.) and the specific content of the personal account question to the worker.

[0041] The specific content of the interview questions about personal experiences is, for example, questions such as "What kind of behavior was the power harassment you endured?" As answers to this, (1) Physical violence (2) Being denied one's personality, ridiculed, or subjected to discriminatory remarks in public (3) Being removed from work without a legitimate reason (4) Being ignored or not receiving necessary work-related information (5) Being forced to do impossible tasks or tasks that do not match one's abilities and experience (6) Being forced to participate in drinking parties (7) Being refused leave without a legitimate reason, or being forced to work overtime or come to work on holidays Options such as these are provided.

[0042] In addition, questions such as "Who is subjecting you to power harassment?", "Have you consulted anyone about this?", "(For those who have consulted the company's personnel department, etc.) What measures did the company take at that time?", and "(For those who have not consulted the company's personnel department, etc.) Please tell me the reason for not consulting" are also included.

[0043] The worker answers such questionnaire content from the terminal 20A and transmits it to the information processing device 10 (step S204). The information processing device 10 that has received the questionnaire answers accumulates and stores the questionnaire answers received from a plurality of workers in the storage means 102.

[0044] Then, the worker can request the information processing device 10 to display the questionnaire answer results by pressing a button (questionnaire result display button) displayed on the terminal 20A, for example (step S211). On the other hand, the information processing device 10 that has received this transmits and displays the questionnaire answer results on the terminal 20A (step S212).

[0045] FIG. 7(B) is a diagram showing an example of the questionnaire response results displayed on the terminal 20 (terminal 20A). In the example shown in FIG. 7(B), the percentages of the gender and age of the workers who responded are displayed in a pie chart. Of course, the display format is not limited to this, and may include a bar graph, a bar chart, a line graph, a scatter diagram, etc.

[0046] Note that FIG. 8 is an example of the questionnaire response results displayed on the terminal 20 (terminal 20A), and is an example in which the response results are displayed according to the number of employees. In this way, by aggregating and displaying the questionnaire response results according to the number of employees (see FIG. 7(A)) that can be selected in this system, the gap in labor awareness for each company size (small companies to large companies) can be visualized. If, as the company size increases, the number of responses such as "There are company regulations and a manual for preventing power harassment" increases, it can be seen that larger companies are dealing more seriously with harassment. It is possible to arouse or improve the awareness of reform regarding issues and improvement awareness related to harassment among companies other than large companies.

[0047] In addition, by simultaneously showing the reality felt by workers (questionnaire response results) and the concept approved by the company through this system, if there is a gap between these, both parties can contribute to filling the gap by making earnest efforts. For example, even if the concept approved by the company is to seriously work towards preventing and resolving harassment in the workplace, if the content of the reality felt by workers (questionnaire response results) is bad, such as the regulations and manuals not being well-known and there being many eyewitness accounts of power harassment, it is possible to suggest the direction of the efforts of both parties so that the reality felt by workers can be brought closer to the concept approved by the company.

[0048] The information processing system 100, the information processing apparatus 10, etc. described as above are examples of the information processing system, the information processing apparatus, etc. according to the present invention, and the configuration of the present invention is not limited to the examples shown as long as it does not depart from the gist of the present invention. For example, the concept presented by this system is not limited to what is exemplified in this description as long as it can achieve prevention and early resolution of harassment in the workplace. Also, regarding the content of the questionnaire, the answers (options), the display format of the questionnaire results, etc., they can be changed, increased, or decreased as appropriate.

Industrial Applicability

[0049] The present invention is an information processing apparatus that can realize prevention and early resolution of harassment by making information related to labor problems, particularly harassment, widely visible and improving the awareness of problems and improvement regarding harassment among workers, companies, etc. that view it, and can be used by companies and workers in various industries, so it is industrially useful.

Explanation of Signs

[0050] 10 Information processing apparatus 101 Communication means 102 Storage means 103 Control means 20, 20A, 20B Terminal 201 Communication means 202 Display means 203 Input means 204 Storage means 100 Information processing system N Network communication network

Claims

1. An information processing apparatus used by enterprises and workers, a storage means for storing concepts related to work styles, information of enterprises that agree with the concepts, and information of questionnaires related to the concepts; when receiving a request to obtain a concept related to a work style from a terminal owned by the enterprise or the worker, sending the concept related to the work style to the terminal, when receiving a request to obtain information of an enterprise that agrees with the concept from a terminal owned by the enterprise or the worker, sending the information of the enterprise that agrees with the concept to the terminal, sending a questionnaire form related to the concept to a terminal owned by the worker, receiving a response result of the questionnaire returned from the terminal, when receiving a request to obtain a tabulation result of the worker's questionnaire for the questionnaire related to the concept from a terminal owned by the enterprise or the worker, sending the tabulation result of the questionnaire to the terminal, and a control means for displaying these information on a terminal. The control means sends the questionnaire form including the number of employees at the worker's workplace to the terminal owned by the worker, and based on the response result of the questionnaire returned from the terminal, displays the tabulation result of the questionnaire by the number of employees on the terminal. An information processing apparatus.

2. The concept is aimed at preventing and resolving harassment in the workplace, and the questionnaire is a questionnaire related to harassment in the workplace. The information processing apparatus according to claim 1.

3. A computer, which is an information processing apparatus used by enterprises and workers, a storage means for storing concepts related to work styles, information of enterprises that agree with the concepts, and information of questionnaires related to the concepts; when receiving a request to obtain a concept related to a work style from a terminal owned by the enterprise or the worker, sending the concept related to the work style to the terminal, When receiving a request to obtain information on companies that agree with the concept from a terminal owned by the company or the worker, transmit the information on companies that agree with the concept to the terminal. Transmit a questionnaire form regarding the concept to a terminal owned by the worker, and receive the response results of the questionnaire replied from the terminal. When receiving a request to obtain the aggregated results of the workers' questionnaires for the questionnaire regarding the concept from a terminal owned by the company or the worker, transmit the aggregated results of the questionnaire to the terminal. It has control means for displaying these information on a terminal. The control means is a program for operating as an information processing device that transmits the questionnaire form including the number of employees at the worker's place of work to the question to a terminal owned by the worker, and based on the response results of the questionnaire replied from the terminal, causes the terminal to display the aggregated results of the questionnaire by the number of employees.

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