Maintenance management system

Abstract

To provide a service appropriate to restore a house to its original state.SOLUTION: The present invention relates to a maintenance management system used to calculate the cost for restoring a building damaged by generation of disasters to its original state, and the maintenance management system includes a server 1. The server 1 includes a maintenance management unit 43, a damage information acquisition unit 46, a damage determination unit 47, and an original restoration cost calculation unit 48. The maintenance management unit 43 manages, as maintenance management information, the history of works done to a house to maintain and manage the house which include at least a part of inspection, maintenance, repair, and renovation at regular intervals. The damage information acquisition unit 46 acquires information of damages on the house associated with the disasters. The damage determination unit 47 determines the locations and the degree of damages on the house by the disasters on the basis of the maintenance management information and the information of damages. The original restoration cost calculation unit 48 calculates the cost for restoring the house to its original state on the basis of the maintenance management information and the locations and the degree of damages on the house.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present invention relates to a maintenance management system.

Background Art

[0002] Conventionally, there has been fire insurance or the like as insurance for damage to houses due to disasters such as earthquakes. And customers of insurance companies are supposed to receive insurance money for restoring the original state from fire insurance or the like. However, when damage to a house occurs due to a disaster such as an earthquake, the insurance company conducts a damage assessment to estimate the amount of insurance money to be paid. However, it cannot be determined whether the damaged part is due to the disaster or was there before, and the validity of the insurance money estimate becomes unclear. Therefore, when a house is damaged by an earthquake, a technique has been proposed that can restore the house to its original state while suppressing the economic burden on the customer who purchased the house (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, only the conventional technologies including the technology described in Patent Document 1 above calculate the restoration cost based on the data when the customer's house was built, but there is no data on renovation and repair, and it cannot be said that it is sufficient for calculating the restoration cost. Furthermore, to be more specific, the technology described in Patent Document 1 above is merely a technology for calculating the restoration cost, and almost no mention is made of incidental services or the like for solving problems derived from the calculation of the restoration cost.

[0005] The present invention has been made in view of such a situation, and an object thereof is to provide an appropriate service for restoring a damaged house to its original state.

Means for Solving the Problems

[0006] To achieve the above object, a maintenance management system according to an aspect of the present invention includes: maintenance management means for managing, as maintenance management information, a history of work in which at least a part of inspection, maintenance, repair, and reform is performed on the building at regular intervals for the maintenance management of the building; damage information acquisition means for acquiring information on damage to the building investigated by a designated constructor for the building in the area where a disaster has occurred; damage determination means for determining the location and degree of the damage caused to the building by the disaster based on the maintenance management information and the damage information of the building; original state restoration cost calculation means for calculating the cost related to restoring the building to its original state based on the maintenance management information and the location and degree of the damage caused to the building; and includes.

Effects of the Invention

[0007] According to the present invention, it is possible to provide an appropriate service for restoring a damaged house to its original state.

Brief Description of the Drawings

[0008]

Figure 1

Figure 2

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Figure 9

Embodiments for Carrying Out the Invention

[0009] Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an overview of the service for providing restoration work according to damage insurance. In the service for providing restoration work according to damage insurance (hereinafter referred to as "this service"), a construction company or the like, which is one of the franchisees of this service, performs maintenance management work such as regular inspections and maintenance of houses for the members who have contracted this service in step S1 of FIG. 1. As construction companies, there are inspection companies that perform inspections and maintenance of houses, construction companies that perform maintenance (repair) and renovation, etc. Regular means, for example, once a year. In addition to this, it may be, for example, once every two years, once every six months, or once every three months. The maintenance management work is, for example, work to maintain the state of a house by performing at least a part of inspection, maintenance, maintenance (repair), renovation, etc. on the exterior of the house such as the outer wall, balcony, and roof.

[0010] Each time the construction company performs regular maintenance management, it inputs and registers text data of the work content carried out in the house maintenance management and photo data (image data) of the maintenance or inspection points in the house history database D1 (hereinafter referred to as "house history DBD1"), and in the following utilization scenarios, the data in the house history DBD1 can be read out and utilized. In the application scenarios, the data of the housing history DBD1 can be used in the following steps S2 to S5. For example, in step S2, it can be used when damage occurs to a house; in step S3, it can be used for estimating the damage assessment work of the damaged house; in step S4, it can be used for the construction to repair the damaged part; in step S5, it can be used to record the repair history; furthermore, in step S6, it can be used for the payment of insurance benefits.

[0011] In this service, the following responses are provided to members. 1. Initial response · The head office (main office) notifies all members by email of typhoon greetings. 2. Contact person · Individual phone calls are made from franchise stores. · Identify the houses of the target members in the disaster-stricken area that have suffered damage to the interior and exterior. 3. Implementation overview · Before the inspection, for members who have been pointed out problems in the exterior walls, roofs, etc. (parts to prevent rainwater intrusion, etc.), extract the data and conduct focused communication. 4. Results of communication · Among the above, receive specific damage reports from the investigated franchise stores and take corresponding measures according to the damage.

[0012] To sum up, in steps S2 and S3, through regular maintenance management and registering the text data of the work content and the photo data (image data) of the maintenance or inspection points in the housing history DBD1, it is possible to judge whether the damage is an existing one (aging deterioration, etc.) or a new damage caused by a disaster based on the inspection history within the past year. Also, by recording the key points in detail when inspecting the house, it is possible to grasp whether the construction content is appropriate. In steps S4 and S5, since the photo data before and after repair and the text data indicating the work content are registered and left in the housing history DBD1, it is possible to clearly judge whether the damage to the house later is caused by a disaster or an existing damage before repair. In step S6, the materials registered in the housing history DBD1 can be used as evidence for insurance payment.

[0013] FIG. 2 is a diagram showing an outline of the configuration of a maintenance management system according to an embodiment of the present invention. The maintenance management system shown in FIG. 2 quickly assesses the degree of damage to a building (for example, a house, a condominium, etc.) at the time of a disaster, calculates the construction content and cost for restoration to the original state, and provides information on the construction content and cost to an insurance company.

[0014] The maintenance management system is configured by connecting a server 1 operated by a service provider, a member terminal 2 operated by a member of this service, an inspector terminal 3 operated by an inspector who has joined this service, a contractor terminal 4 operated by a contractor who has joined this service, and an insurance company terminal 5 operated by a person in charge of an insurance company to each other via a predetermined network N such as the Internet. Note that both the inspector terminal 3 and the contractor terminal 4 are terminals of a business operator (franchise store) that has joined this service, and there may be cases where the inspector and the contractor are the same business operator, so they may be collectively referred to as a franchise store terminal.

[0015] The server 1 executes various processes in cooperation with the operations of the member terminal 2, the inspector terminal 3, the contractor terminal 4, and the insurance company terminal 5. The member terminal 2, the inspector terminal 3, the contractor terminal 4, and the insurance company terminal 5 are information processing terminals operated by members and the persons in charge of each company, and include, for example, personal computers, smartphones, tablet terminals, etc.

[0016] Specifically, details of various processes executed by the server 1 will be described later with reference to FIGS. 3 and 4. FIG. 3 is a block diagram showing the hardware configuration of the server 1 in FIG. 1.

[0017] As shown in FIG. 3, the server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0018] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13. The RAM 13 also appropriately stores data and the like necessary for the CPU 11 to execute various processes.

[0019] The CPU 11, ROM 12, and RAM 13 are interconnected via the bus 14. The input / output interface 15 is also connected to this bus 14. The output unit 16, input unit 17, storage unit 18, communication unit 19, and drive 20 are connected to the input / output interface 15.

[0020] The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, etc., and inputs various information.

[0021] The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices (in the example of FIG. 1, the investor terminals 2-1 to 2-n and the borrower terminals 4-1 to 4-p) via a network N including the Internet.

[0022] A removable medium 21 composed of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, etc. is appropriately mounted on the drive 20. The program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as necessary. In addition, the removable medium 21 can also store various data stored in the storage unit 18, just like the storage unit 18.

[0023] Although not shown in the drawings, among the maintenance management systems in FIG. 2, the member terminal 2, the inspection worker terminal 3, the construction worker terminal 4, and the insurance company terminal 5 as one embodiment of the present invention also have the hardware configuration shown in FIG. 3.

[0024] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server 1 in the maintenance management system of FIG. 1.

[0025] In one area of the storage unit 18 (FIG. 3) shown in FIG. 4, a member DB 31, a housing history DBD1, a damage DB 32, and an insurance DB 33 are provided.

[0026] The member DB 31 stores information of users registered as members of this service. The user information is, for example, name, address, contact information (phone number, email address, etc.), member number (account), attribute information regarding the building to which insurance applies (whether the house is a detached house or an apartment, floor area, land area, presence or absence of a garage, presence or absence of a car, etc.), and the like. In addition, the member DB 31 stores franchise information of inspection workers, construction workers, etc. who have contracted as franchises of this service. The franchise information is, for example, business name, address, contact information (phone number, email address, etc.), franchise number (account), type of business such as maintenance, inspection, construction, repair, etc.

[0027] The housing history DBD1 stores history information for the maintenance management of the inspected or maintained house. The history information is, for example, data of predetermined inspection locations of the house (inspection history data), data of repair locations of the house (repair history data), and the like. In addition, the housing history DBD1 stores information on inspection points for locations where aging deterioration and damage due to disasters occur in the house for each item. When the inspection worker inspects the house on-site, the information on the inspection points can be displayed on the screen of the inspection worker terminal 3 to facilitate the inspection.

[0028] The damage DB32 stores information on the damage that occurred to the houses, which was investigated by the construction contractors. Specifically, for each member, the damage locations on the house (photo data of locations such as the tiles on the roof, walls, balcony displacements, cracks, and text data reporting the situation, etc.) are stored.

[0029] The insurance DB33 stores the basic data of the insured locations for calculating information to assist in the payment of insurance benefits. The basic data is information such as, for example, when replacing the tiles on a roof that has partially cracked due to an earthquake, up to 〇×% of the cost of replacing all the tiles on the roof will be paid.

[0030] In the CPU11 of server 1 (Figure 3), as shown in Figure 4, a member management unit 41, a maintenance information acquisition unit 42, a maintenance management unit 43, a disaster detection unit 44, a communication unit 45, a damage information acquisition unit 46, a damage determination unit 47, a restoration cost calculation unit 48, and an insurance information generation unit 49 function.

[0031] The member management unit 41 registers and manages the information of users (members) who have contracted as members of this service in the member DB31. Also, the member management unit 41 registers and manages the information of franchise stores such as inspection contractors and construction contractors who have contracted as franchise stores of this service. The maintenance information acquisition unit 42 acquires information related to at least a part of the maintenance management, inspection, maintenance, repair, and renovation of the house at predetermined intervals. The predetermined intervals are timings such as every year, every six months, or every three months. The timings shown here are examples, and other timings may be used, and the timings are not limited to this embodiment.

[0032] The maintenance management unit 43 manages, as maintenance management information, the history of work in which at least a part of inspection, maintenance, repair, and renovation of the house is performed at regular intervals for the maintenance management of the house. Specifically, the maintenance management unit 43 stores and manages historical information regarding at least some of the maintenance, inspection, maintenance, repairs, and renovations of the home acquired by the maintenance information acquisition unit 42 at specified intervals in the home history DBD1. When an inspection contractor inspects a house on-site, the maintenance management unit 43 displays information on inspection points in the house history DBD1 on the screen of the tablet terminal 3 (e.g., a tablet terminal) through a predetermined operation of the inspection contractor terminal 3. Then, the inspection contractor checks each item on the screen and takes photos as necessary, and the inspection information is stored and managed as part of the maintenance management information in the house history DBD1. This allows the inspection work on-site to proceed quickly. The disaster detection unit 44 receives disaster information received through the network and detects the type of disaster, etc. If the type of disaster is, for example, an earthquake, the disaster information includes the location, scale, and region of the epicenter (point) where the earthquake occurred. If the type of disaster is, for example, a typhoon, the disaster information also includes advance information predicting the course and scale of the typhoon.

[0033] The communication unit 45 transmits information about the disaster detected by the disaster detection unit 44 via email to an email address included in the information about the user (member) stored in the member DB 31. In addition, the communication unit 45 transmits an e-mail with content corresponding to the disaster detected by the disaster detection unit 44. Specifically, the communication unit 45 transmits an e-mail to an e-mail address included in the information of the user (member) stored in the member DB 31, the e-mail having contents according to the type and timing of the disaster. The content according to the disaster is the content according to the type and timing of the disaster, for example, sending an email of condolence (first contact email) to members in areas where damage from a typhoon or earthquake has actually occurred, or sending an email of advance notice for preparing for the typhoon (second contact email) to members in areas that are on the path of the typhoon and are expected to suffer damage in the future. The damage information acquisition unit 46 acquires information on damage to houses surveyed by affiliated stores (designated construction companies) for houses in disaster-hit areas. Specifically, the damage information acquisition unit 46 acquires information on damage to a house related to a disaster (e.g., photo data, text data, etc. indicating damaged parts of the house after the disaster) input from the construction contractor terminal 4.

[0034] The damage determination unit 47 determines the locations and degrees of damage to the house caused by the disaster based on the maintenance management information of the house and the damage information. Specifically, the damage determination unit 47 determines the locations and degrees of damage to the house caused by the disaster based on the damage information acquired by the damage information acquisition unit 46 and the history of the most recent work included in the history information of the house history DBD1. The restoration cost calculation unit 48 calculates the cost related to restoring the house to its original state based on the maintenance management information of the house history DBD1 and the locations and degrees of damage to the house caused by the disaster determined by the damage determination unit 47. The insurance information generation unit 49 generates information to assist in the payment of insurance money for the damage based on the cost related to restoration. Specifically, the insurance information generation unit 49 calculates the amount of insurance money to be paid for the damage based on the basic data of the insurance DB33 and the cost related to restoration calculated by the restoration cost calculation unit 48.

[0035] Hereinafter, with reference to FIG. 5, the basic information flow of this service to which the maintenance management system is applied will be described. FIG. 5 is a diagram showing the basic information flow (scheme) of the service to which the maintenance management system of FIG. 2 is applied. This service is hosted by the headquarters (service provider) being the administrative office. In this service, inspectors, construction contractors, etc. participate as cooperating contractors, and building material suppliers such as building material manufacturers and trading companies also participate. In this service, in step S11, the house owner is invited to join this service and become a member. In step S12, the member subscribes to insurance against natural disasters, etc. with a predetermined damage insurance company that has partnered with this service. In step S13, when damage occurs to a member's house due to a disaster or the like, in step S14, the damage insurance company conducts an on-site inspection of the member's house where the damage has occurred. After the on-site inspection, in step S15, the damage insurance company requests an estimate for the restoration work from the administrative office of this service based on the inspection results of the member's house. The administrative office that has received the request from the damage insurance company requests an estimate for the restoration work from the cooperating business operator in step S16. In step S17, the cooperating business operator that has received the request for an estimate of the restoration work submits the estimate of the restoration work to the administrative office, and if there is a request for the restoration work for the estimate, it performs the work (construction) for restoring the house to its original state with the building materials supplied by the building material supplier. In step S18, thereafter, the cooperating business operator that has completed the restoration work (construction) of the house reports the completion of the work (construction) to the administrative office. Also, in step S19, the cooperating business operator bills the damage insurance company for the construction cost. In step S20, the damage insurance company that has received the bill for the construction cost pays the construction cost to the cooperating business operator. In this service, by constructing a service system that flows information in the order of steps S11 to S20 above from normal times, even in an emergency, the damage insurance company, the administrative office, and the cooperating business office can quickly cooperate and a series of responses from the occurrence of damage to a member's house to its restoration to the original state become possible. The house owner can have the damaged house restored to its original state by the arrangement of the cooperating business operator by the damage insurance company. The manufacturer and the trading company can promote logistics by stably supplying building materials. The cooperating business operator can receive orders for work paid with insurance money, so it can obtain low-risk work. The damage insurance company can pay insurance money promptly even in the event of a large-scale disaster or the like. The inspection results can be utilized as evidence for damage recognition.

[0036] Hereinafter, the operation of the maintenance management system will be described with reference to FIGS. 6 to 9. FIG. 6 is a diagram showing a maintenance history management screen displayed by the server of FIGS. 2 to 4. FIG. 7 is a diagram showing an example of a contact email at the time of a disaster. FIG. 8 is a diagram showing damaged parts of a house in a damage situation survey by a construction contractor. FIG. 9 is a diagram showing an example of a contact email for disaster prevention.

[0037] In this service, at least a part of the inspection, maintenance (repair), and renovation of the members' houses is carried out by the inspection staff or construction contractors of the franchisees, for example, once a year. The inspection of the members' houses is carried out by the inspection staff once a year. For example, if it is reported that the tiles on the roof are displaced, etc., construction work such as repair work is carried out by the construction contractor. The maintenance management information as the result of the work is transmitted from the inspection staff terminal 3 of the inspection staff to the server 1.

[0038] At the server 1, the maintenance management information transmitted from the inspection staff terminal 3 is acquired by the maintenance information acquisition unit 42 and registered in the housing history DBD1 by the maintenance management unit 43. The maintenance management information registered in the housing history DBD1 can be viewed, for example, on the repair history details screen 60 shown in FIG. 6, which is displayed by the maintenance management unit 43. On the repair history details screen 60, for the part of the roof tiles discovered during the inspection, in addition to the date, the responsible construction company, the building name, and the location at the time of the repair work, photo data of the repair location before (before) and after (after) the repair and text data showing the repair location (for example, the entire roof, etc.) are shown.

[0039] Suppose that at a certain time, a disaster such as a typhoon occurs and the houses of members in the area along the path of the typhoon are damaged. When a typhoon occurs, a disaster warning is issued by the Japan Meteorological Agency or the like and received by the disaster detection unit 44 through the network N. The disaster detection unit 44 detects the type of disaster and other information from the disaster warning and notifies the contact unit 45. When the type of disaster is a typhoon, the current location (point), scale, and path of the typhoon center are notified.

[0040] The communication unit 45 transmits an e-mail of a pre-set standard document to the e-mail address included in the member information in the member DB 31 with information corresponding to the type of disaster detected by the disaster detection unit 44. For example, a get-well e-mail 61 as shown in FIG. 7 is transmitted to members in the area where a typhoon has passed and damage has actually occurred.

[0041] After that, when the office that has received the disaster notification from the damage insurance company contacts the construction contractor of the franchise store, the construction contractor visits the houses of the members in the area where the disaster has occurred, investigates the damage situation of the houses, and transmits information on the damage to the houses in the investigation results from the construction contractor terminal 4 to the server 1.

[0042] At the server 1, information on the damage to the houses investigated by the construction contractor for the houses in the area where the disaster has occurred is acquired by the damage information acquisition unit 46 and passed to the damage determination unit 47. Specifically, photo data 72 (see FIG. 8) showing the damaged parts 71 of the houses after the disaster received from the construction contractor terminal 4, text data, etc. are acquired.

[0043] The damage determination unit 47 determines the location and extent of the damage to the houses caused by the disaster based on the maintenance management information of the houses and the damage information. Specifically, the damage determination unit 47 examines the differences in the investigation points of the houses before and after the disaster based on the damage information acquired by the damage information acquisition unit 46 and the history of the most recent work included in the history information of the house history DBD1, and determines the location and extent of the damage caused by the disaster.

[0044] After determining the location and extent of the damage, the restoration cost calculation unit 48 calculates the cost related to restoring the houses to their original state based on the maintenance management information of the house history DBD1 and the location and extent of the damage to the houses caused by the disaster determined by the damage determination unit 47. The cost includes the cost of construction work, the cost of building materials, etc. The insurance information generation unit 49 generates information that assists in the payment of insurance benefits for damages based on the costs related to restoration to the original state. Specifically, the insurance information generation unit 49 calculates the amount of insurance benefit payment for damages based on the basic data for cost calculation in the insurance DB 33 and the costs related to restoration to the original state calculated by the restoration cost calculation unit 48, transmits the calculated amount of insurance benefit payment to the insurance company terminal 5, and notifies the person in charge at the casualty insurance company. In the above description, an example was given in which the contact unit 45 sent a condolence contact email to members in the area where a typhoon passed as a disaster and the houses were actually damaged. In addition to this, the contact unit 45 sends a contact email 62 for disaster prevention as shown in FIG. 9 to members who are in the path of the typhoon and may be damaged by the houses in the future.

[0045] In this embodiment, the following effects can be obtained. In the case of Japanese casualty insurance companies, basically, it is premised that insurance benefits can be paid in monetary form, and the same applies when a house is damaged by a disaster. On the other hand, as the owner of the damaged house, it is most desirable to have the damaged house restored to its original state as soon as possible, and there is nothing to do but receive the money. Even if insurance benefits are paid, in the case of large-scale disasters, etc., it is often difficult to find construction workers and obtain estimates, so there may be a situation where insurance benefits cannot be received. In addition, in order for a casualty insurance company to pay insurance benefits, it is necessary to conduct a damage assessment (on-site inspection), and for this, it is necessary to dispatch an inspector to the site. Currently, this takes more time and effort than expected, and improving efficiency has been a major issue. Furthermore, when the inspector dispatched to the site confirms the current situation, in order to judge the damaged parts based on the owner's report, in many cases, the owner's statement is used to appraise the deteriorated parts caused by aging deterioration separately from the disaster. This will result in insurance benefits being paid more than the insurance premiums that should originally be paid, thus damaging the interests of all insurance policyholders. Therefore, in this service, a housing inspection is conducted once a year for the maintenance and management of members' houses, and the inspection history is accumulated in a database. When a disaster occurs, the situation at the disaster site is compared with the inspection history accumulated in the database, at least within the most recent year, to identify the locations where defects already existed and the damage caused by the disaster. Based on this, an accurate assessment can be made on the basis of appropriate evidence, and appropriate insurance payments can be facilitated.

[0046] In addition, when the owner of a house damaged by a disaster tries to repair it, there are often cases where they don't know any construction contractors who can do the repair. Moreover, there is also a situation where construction contractors are fully booked and cannot even provide an estimate because they are in a queue. In this service, a network of affiliated stores including construction contractors and building material manufacturers is constructed for each region. When a disaster occurs, upon receiving a request from an insurance company for damage, nearby affiliated stores go to the site, conduct a damage assessment, and provide a cost estimate based on that damage assessment, so an appropriate cost estimate can be made. Also, once a cost estimate is made, it will usually be the affiliated store that undertakes the construction. Although there may be a possibility of having to wait in line, as the owner of the house, the request destination is determined and they can feel at ease. Furthermore, regarding the construction costs at that time, the insurance company pays on behalf of the owner, eliminating the need for the owner to receive the insurance money and pay as in the past.

[0047] The functions of server 1 in the above-described embodiment can be applied not only to this service but also as a certificate issuance device for issuing a disaster victim certificate to disaster victims by administrative agencies when a disaster occurs. For example, when issuing a disaster victim certificate at a government office, a pair of local government officials visits each house in the disaster area for on-site investigations. At this time, the officials take photos, check the items on documents, and then return to the office to create the disaster victim certificate. Therefore, currently, only a few disaster victim certificates can be issued per day. In this case, by introducing Server 1 of this system, the locations and degrees of damage occurred in the houses investigated on-site can be obtained, eliminating the need for on-site inspections by pairs of staff. Also, by connecting a document printing device to Server 1, a disaster damage certificate in a predetermined format can be issued based on this information, significantly improving the efficiency of the certificate issuance work of the government agency.

[0048] To sum up, regular inspections and repairs are carried out on the houses of members and managed as maintenance management information. When a disaster occurs, the construction contractors of the franchise stores of this service investigate the damage status of the houses of members in that area, and Server 1 obtains the damage information of the houses in the investigation results and compares it with the history of maintenance management information to determine the locations and degrees of damage to the houses caused by the disaster. Therefore, regardless of the statements of the house owners, proper assessment based on evidence can be carried out. Also, as the provider (office) of this service, the damage status of the houses of members caused by disasters can be grasped in detail and accurately, and corresponding measures for restoration to the original state can be taken individually and quickly for the members. Furthermore, in Server 1, the costs related to the restoration of the houses to their original state are calculated based on the maintenance management information and the locations and degrees of damage occurred in the houses. Therefore, the owner can quickly get insurance coverage from the damage insurance company. Also, for the damage insurance company, it will bear the proper restoration costs, maintaining fairness among all insurance policyholders. That is, in this embodiment, an appropriate service for restoring the original state of the houses damaged by disasters can be provided.

[0049] The above is an explanation of an embodiment of the present invention. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0050] For example, in the above-described embodiment, it was explained that this service is used for calculating the costs related to the restoration to the original state of the damage to the houses during disasters. However, it is not particularly limited to this. That is, it goes without saying that this service can also handle things other than houses. Specifically, for example, this service can be adopted for various services, such as the repair of buildings like bridges and sluice gates, the repair of household property and things within the premises (such as fences and ponds), and further, the repair of vehicles that are the subject of insurance, etc.

[0051] Also, for example, in the above-described embodiment, this service has been described on the premise that it is a service to which the above-described maintenance management system is applicable, but it is not particularly limited thereto. That is, one of the important points of this service is that "if one is insured, the casualty insurance company can be requested by the insured (the policyholder) to mediate a construction contractor." That is, as long as it includes such a point, it is not necessarily required to be implemented by a system, and part or all of the processes of this service may be provided without going through the above-described maintenance management system.

[0052] Also, for example, in the above-described embodiment, this service has been described as being applicable when damage to a house occurs, but it is not particularly limited thereto. That is, this service can be applied not only to damage caused by disasters such as typhoons but also to damage caused by disasters such as earthquakes, and is applicable to damage not limited to the exemplified disasters. Specifically, for example, this service can also be applied to damage such as water leakage and rain leakage that has nothing to do with disasters, vandalism of automobiles in a parking lot, and theft.

[0053] Also, for example, the above-described series of processes can be executed by hardware or by software. In other words, the functional configuration in FIG. 4 is merely an example and is not particularly limited. That is, it is sufficient that the maintenance management system is equipped with a function capable of executing the above-described series of processes as a whole, and the functional blocks used to realize this function are not particularly limited to the example in FIG. 2. Also, the location of the functional blocks is not particularly limited to FIG. 4 and may be arbitrary. For example, the functional blocks of the server may be transferred to a member terminal or a franchise terminal, etc. Conversely, the functional blocks of the member terminal or the franchise terminal may be transferred to a server or the like. In addition, one functional block may be composed of only hardware, only software, or a combination thereof.

[0054] When a series of processes are to be executed by software, the program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, such as a general-purpose smartphone or personal computer in addition to a server.

[0055] A recording medium containing such a program is not only constituted by a removable medium (not shown) distributed separately from the apparatus main body for providing the program to a user or the like, but also constituted by a recording medium or the like provided to a user or the like in a state pre-installed in the apparatus main body.

[0056] Note that in this specification, the steps of describing a program recorded on a recording medium include not only processes performed in time series along the order, but also processes executed in parallel or individually even if they are not necessarily processed in time series. Also, in this specification, the term "system" is meant to refer to an overall apparatus composed of a plurality of devices, a plurality of means, or the like.

[0057] In other words, the maintenance management system to which the present invention is applied only needs to have the following configuration and can take various embodiments. That is, the maintenance management system to which the present invention is applied is a maintenance management system used for calculating the cost for restoring a building (e.g., a house, a condominium, etc.) damaged during a disaster to its original state, Maintenance management information management means for acquiring information regarding at least a part of maintenance management, maintenance, and renovation at predetermined intervals and managing it as maintenance management information; Disaster information acquisition means for acquiring information regarding the building related to the disaster (e.g., photos of the building after the disaster) as disaster information; Damage judgment means for judging the location and extent of the damage to the building caused by the disaster based on the maintenance management information and the disaster information; Restoration cost calculation means for calculating the cost related to restoring the building to its original state based on the maintenance management information and the result of the judgment by the damage judgment means; It is provided with. In addition, the maintenance management system to which the present invention is applied is Maintenance management means (e.g., the maintenance management unit 43 in FIG. 4 etc.) for managing the history of work in which at least a part of inspection, maintenance, repair, and renovation is carried out on the building at regular intervals for the maintenance management of the building as maintenance management information; Damage information acquisition means (e.g., the damage information acquisition unit 46 in FIG. 4 etc.) for acquiring information on the damage to the building investigated by a designated constructor for the building in the area where the disaster occurred; Damage determination means (e.g., the damage determination unit 47 in FIG. 4 etc.) for determining the location and extent of the damage caused to the building by the disaster based on the maintenance management information and the damage information of the building; Based on the maintenance management information and the location and extent of the damage that occurred to the building, calculate the cost related to restoring the building to its original state (e.g., the restoration cost calculation unit 48 in FIG. 4 etc.); It is provided with. To sum up, this service manages the history of work such as the state of the house during inspections and repairs carried out at regular intervals as maintenance management information, and by comparing it with the information on the damage caused by the disaster, it is possible to easily judge the location and extent of the damage to the house that has actually been damaged. For this reason, it is possible to calculate the cost related to detailed restoration to the original state. Thereby, it is possible to provide a service that can restore a house damaged by a disaster to its original state at an early stage.

[0058] Further, based on the cost related to the restoration to the original state, insurance information generation means (for example, the insurance information generation unit 49 in FIG. 4, etc.) for generating information for assisting the payment of insurance money for the damage can be further provided. Thereby, from the calculated cost of restoration to the original state, it is possible to request payment of the cost necessary for restoration to the original state as insurance money.

Explanation of reference numerals

[0059] 1 ··· Server, 2 ··· Member terminal, 3 ··· Inspector terminal, 4 ··· Constructor terminal, 5 ··· Insurance company terminal, 11 ··· CPU, 18 ··· Storage unit, 19 ··· Communication unit, 31 ··· Member DB, D1 ··· Housing history DB, 32 ··· Damage DB, 33 ··· Insurance DB, 41 ··· Member management department, 42 ··· Maintenance information acquisition department, 43 ··· Maintenance management department, 44 ··· Disaster detection department, 45 ··· Contact department, 46 ··· Damage information acquisition department, 47 ··· Damage determination department, 48 ··· Restoration cost calculation department, 49 ··· Insurance information generation department

Claims

1. Maintaining and managing the history of at least one of text and images indicating the content of work in which at least part of inspection, maintenance, repair, and renovation has been performed on the building at regular intervals for the maintenance and management of the building as maintenance management information, and managing information on inspection points for locations where aging deterioration and damage due to disasters occur in the building item by item, maintenance management means; Damage information acquisition means for acquiring at least one of text and images indicating the content of the damaged location as information on damage to the building investigated by a designated contractor for the building in the area where a disaster has occurred; Damage determination means for determining the location and extent of the damage caused to the building by the disaster by comparing the differences in the inspection points of the building before and after the disaster based on the information indicating the content of the work performed in the past among the maintenance management information of the building and the damage information; Original condition restoration cost calculation means for distinguishing damage due to the disaster and damage due to aging deterioration based on the history indicated by the maintenance management information and the location and extent of the damage that has occurred to the building, specifying the materials and construction work content required for restoring the original condition of the building, and calculating the cost related to restoring the original condition of the building; A maintenance management system comprising the above.

2. Insurance amount calculation means for calculating the amount of insurance payment for the damage to the building based on the cost related to restoring the original condition; The maintenance management system according to claim 1, further comprising the above.

Images