Computer, communication method and program

Abstract

When working as a team to achieve a goal, managers and members communicate in a natural way, and a booklet is automatically generated that compiles that communication history. [Solution] A computer that generates a record book that records communication between a manager and a member is provided, which includes: an answer data acquisition unit that outputs question data regarding the work performed by the member to the member terminal 2 of the member who is reviewing the work, and acquires answer data to the question data from the member terminal; and a generation unit that generates a record book by organizing the answer data into cards divided for each member by activity date and arranging them on pages.

Description

[Technical Field]

[0001] The present invention relates to a computer, a communication method, and a program used as a business communication tool. [Background technology]

[0002] Chat-based communication has become widespread in recent years. Smooth communication within the workplace is considered important for reducing employee turnover and improving business performance through the dissemination of business philosophy.

[0003] An example of a chat-based communication tool is Chatworks, which allows employees and managers to communicate via chat using messages, stamps, etc. (Non-Patent Document 1). [Prior art documents] [Non-patent literature]

[0004] [Non-Patent Document 1] Chatwork - Business chat for small and medium-sized businesses, No. 1 in number of users in Japan, June 14, 2024, Chatwork Inc., Internet<URL:https: / / go.chatwork.com / ja / > Summary of the Invention [Problem to be solved by the invention]

[0005] However, tools such as those described in Non-Patent Document 1 only record messages between teams in chronological order, so when periodically reviewing information, it is necessary to go back through the history, making it difficult to grasp all the necessary information. In particular, there is a demand for a tool that can extract and record actions that members are praised for in their work, or to extract and record only records of work know-how. In other words, there is a need for a tool that can check the history of employees' work efforts. In addition, the second on-site challenge is that even if employees are instructed to create an operations manual that accumulates know-how about their work, it is not easy to make it a habit to record that know-how in a manual on a daily basis. In other words, even if an operations manual is created once, it is often not used afterwards and becomes a mere formality.

[0006] Therefore, an object of the present invention is to provide a computer, a method, and a program for automatically generating a booklet that summarizes communications between an administrator and members. [Means for solving the problem]

[0007] The present invention provides a computer that generates a record book that records communication between a manager and a member, and includes an answer data acquisition unit that outputs question data regarding the work performed by a member who is reviewing the work to the member terminal of the member, and acquires answer data to the question data from the member terminal, and a generation unit that generates a record book by organizing the answer data into cards divided for each member by activity date and arranging them on pages.

[0008] Furthermore, the present invention further includes: a feedback data acquisition unit that shares the response data with the manager terminal and acquires feedback data on the work of the member from the manager terminal; It is desirable that the generation unit generates a record book by adding the feedback data to the response data and arranging and arranging the cards divided for each member by the activity date.

[0009] Although the present invention is in the category of computers, similar actions and effects according to the category can also be achieved in other categories such as communication methods and programs. [Effects of the Invention]

[0010] According to the present invention, communication aimed at achieving goals as a team and reviewing and providing feedback on members' work can be done intuitively and easily, and the history is output in booklet format, eliminating the hassle of having to go back and search for the necessary information, making it possible to leave a highly visible communication history.

[0011] In addition, according to the present invention, know-how is registered and generated from communication in which questions are answered in order to conduct work reviews. In this way, know-how can be accumulated without the need to make employees accustomed to registering know-how. Furthermore, by utilizing work reviews, know-how can be smoothly registered, whereas normally, when employees are asked to share their know-how, their tacit knowledge must be verbalized, making it difficult to recall. Another benefit of registering know-how is that it fosters an attachment to and a sense of participation in the work among employees. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a diagram showing the functional configuration of a computer 1 according to the present invention. [Figure 2] FIG. 1 is a flowchart showing a process executed by a computer 1 according to the present invention. [Figure 3] 1A and 1B are diagrams showing an example of a record card 4 and a record book 5 according to the present invention. [Figure 4] 1 is a diagram showing an example of a display screen that the computer 1 according to the present invention causes the member terminal 2 to display. [Figure 5] FIG. 2 is a diagram showing an example of a recording card 4 according to the present invention. [Figure 6]FIG. 1 is a diagram showing an example of a record book 5 according to the present invention. [Figure 7] 10 is an example of a screen displayed by the Todo management module 15 of the present invention. [Figure 8] 10 is an example of a screen displayed by the wiki registration module 16 of the present invention. [Figure 9] 10 is an example of a screen displayed by the wiki registration module 16 of the present invention. [Figure 10] 1 is an example of a know-how book of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0013] The present invention will be specifically described using preferred embodiments. However, the following embodiments are merely examples of the present invention, and the effects of the present invention are not limited to those described in the embodiments of the present invention.

[0014] Fig. 1 is a diagram showing the functional configuration of a computer 1 according to an embodiment of the present invention. As shown in Fig. 1, the system 1 according to an embodiment of the present invention may be configured by a member terminal 2a used by employees, staff, or other members who perform their work, a manager terminal 2b used by a manager who mainly manages these employees and staff on-site, a second manager terminal 2c used by a second manager (e.g., a manager or supervisor) who manages these employees, staff, and managers in an observer-like manner, and a computer 1 connected to all of these terminals via a network 3.

[0015] The computer 1 according to the present invention may be realized by a plurality of computers, such as a cloud computer, or may be realized by a single computer such as a server, a desktop computer, or a notebook computer. In this specification, a cloud computer refers to a computer that uses any computer in a scalable manner to perform a specific function, or a computer that includes multiple functional modules to realize a system, and has those functions, etc., and a device, etc. that serves as a communication unit and enables communication with other terminals, devices, etc.

[0016] In addition, in the present invention, the member terminal 2a used by the member, the administrator terminal 2b used by the administrator, and the second administrator terminal 2c used by the second administrator are, for example, computers such as desktop PCs, laptops, and servers, mobile terminals such as smartphones and tablet terminals, and wearable terminals such as head-mounted displays like smart glasses and smart watches. Furthermore, the number of member terminals 2a, manager terminals 2b, and second manager terminals 2c may be any number that corresponds to the number of members, and is not particularly limited and can be designed as appropriate.

[0017] Necessary data and information are sent and received between the computer 1 and the member terminal 2 via information communication lines such as 5G / LTE and WiFi, or a public line network (referred to as network 3 in the figure). This communication may be wired or wireless.

[0018] The computer 1 includes a control unit such as a central processing unit (CPU), a graphics processing unit (GPU), a random access memory (RAM), and a read only memory (ROM). The computer 1 also includes a data storage unit such as a hard disk, semiconductor memory, recording medium, memory card, etc. The data may be stored in a cloud service, database, etc. The computer 1 also includes a communication unit, which is a device that enables communication with other terminals, devices, etc. The communication method may be wireless or wired. The computer 1 also has an input unit that is equipped with functions necessary to enable operation of the computer 1. Examples include an LCD display that realizes a touch panel function, a keyboard, a mouse, hardware buttons on the device, and a microphone for voice recognition. The computer 1 also has an output unit that is equipped with functions necessary to enable operation of the computer 1. Examples include display and audio output such as an LCD display, a PC display, or projection on a projector.

[0019] The computer 1 implements a response data acquisition module 10, a feedback acquisition module 11, and a generation module 12 in cooperation with the communication unit and the processing unit by having the control unit read a predetermined program. It is not necessary for the computer 1 to implement all modules at once, and the computer 1 may be used with only specific modules implemented.

[0020] The member terminal 2a, the administrator terminal 2b, and the second administrator terminal 2c are each equipped with a CPU, GPU, RAM, ROM, etc. as a terminal control unit, an input unit that enables answers to questions displayed on the member terminal 2, a communication unit that includes a device that enables communication with other terminals and devices, etc., and a transmission unit that sequentially transmits answers received from user operations to the computer 1.

[0021] The processing executed by the computer 1 will be described together with the processing executed by each of the modules described above with reference to Fig. 2. Fig. 2 is a diagram showing a flowchart of the processing executed by the computer 1 according to the present invention.

[0022] In this specification, each process may be executed as a function that the process content has, or may be executed via a predetermined application, or may be executed by loading a predetermined program that includes the process.

[0023] As shown in FIG. 2, the processing performed by the computer 1 may be composed of steps S1 to S7, and the computer 1 is equipped with a response data acquisition module 10 (steps S1 to S2) that outputs question data to the member terminal 2a used by the member for each activity day to allow the member to reflect on the work that the member is performing, and acquires response data to the question data from the member terminal 2a, a feedback acquisition module 11 (steps S3 to S4) that shares the response data with the administrator and acquires feedback data for the member on the work from the administrator for each activity day, and a generation module 12 (steps S5 to S7) that generates a record book 5 composed of record cards 4 on which the response data and feedback data are divided by activity day and by member, arranged in multiple sheets on a predetermined page.

[0024] For example, once multiple record cards 4 have been generated for a certain member, these multiple record cards 4 are arranged vertically and horizontally in chronological order, etc., to form a predetermined number of pages, generating a record book 5. Figure 3 shows an example of this record book 5 generated as electronic data and then printed. In this way, record cards 4 consisting of the member's response data and the administrator's feedback data are generated as the record book 5 for that member.

[0025] In the following, steps S1 to S7 are described as the processing of the computer 1, but the record book may be generated (S7) through the processing of steps S1 to S3. In other words, the record book 5 may be generated using only the answer data, without including the feedback data in the record card 4 and the record book 5.

[0026] The process (steps S1 to S2) performed by the response data acquisition module 10 will be described. The response data acquisition module 10 presents question data to the member terminal 2a via the member terminal 2 used by each member to allow the member to reflect on the work that the member is performing (step S1). Step S1 is performed for each activity day on which the member performed some activity such as work, and this presentation may be in the form of the question data output by the computer 1 being displayed on the screen of the member terminal 2.

[0027] FIG. 4 shows an example of question data displayed on the member terminal 2a for reviewing work. In the figure, members input and answer questions 1-4. The question data displayed here are items that allow members to review their work and activities, as shown in FIG. 4. Examples include the score of one's own work on the day of the activity, evaluations by customers who visited the store the member envisions, what the member was able to do, activities of the member that were appreciated by others, challenges the member undertook, things the member noticed while performing the activity, improvement suggestions for the activity location to which the member belongs, and questions the member has. Next, the response data acquisition module 10 acquires response data to the question data from the member terminal 2 via the wireless or wired network 3 (step S2). The response data is generated when a member inputs a response corresponding to the question data using an input device provided on the member terminal 2a. The acquired response data may be text data, image data (such as stamps), or video data.

[0028] The process (steps S3 to S4) performed by the feedback acquisition module 11 will be described. The feedback acquisition module 11 shares the response data acquired by the response data acquisition module 10 with the administrator (step S3). The administrator may view the response data for each member using the computer 1, or may share the response data by transmitting it from the computer 1 to the administrator terminal 2b used by the administrator. Next, the feedback acquisition module 11 acquires feedback data for each activity day (step S4). The feedback data is generated by the manager using the input device of the manager terminal 2b to input feedback on the work and activity content in response to the answer data for each member as character data, image data (such as stamps), video data, etc. for each activity day.

[0029] The process performed by the generation module 12 will be described (steps S5 to S7). The generation module 12 first generates a record card 4 by combining answer data and feedback data for each member's activity date (step S5). An example of this record card 4 is shown in Fig. 5. Fig. 5 is a diagram showing an example of the record card 4 generated by the computer 1 according to the present invention.

[0030] The record card 4 prominently displays the date of the activity, the member's name (Mr. A, Employee A), and other identifying information. It also includes the member's own evaluation score for that day, the member's evaluation score for the customer, response data, and feedback data. After receiving feedback data from the administrator, the member may further transmit response data in response to that feedback data from the member terminal 2a to the computer 1. In this case, the record card 4 may be generated including this transmitted response data.

[0031] The feedback data acquisition module 11 transmits the feedback data and response data of the administrator terminal 2b to the second administrator terminal 2c and shares them with the second administrator. At this time, the feedback data may be used as first feedback data, and second feedback data may be acquired from the second administrator. That is, the second administrator, who is the administrator of the members and administrators, refers to the member responses and the administrator feedback data and inputs feedback (second feedback data) to the second administrator terminal 2c. The second administrator terminal 2c then transmits this second feedback data to the computer 1, and the feedback data acquisition module 11 acquires the second feedback data. Here, the second feedback data has been described as being input by the second administrator, but it may also be input by someone other than the second administrator, such as another member or administrator.

[0032] The generation module 12 may then generate a record card 4 including the acquired second feedback data, as shown in Fig. 5. This makes it possible to record feedback not only from the manager at the site, but also from the second manager who manages the manager.

[0033] Next, the generation module 12 arranges a plurality of record cards 4 for each member on a predetermined page (step S6). The record cards 4 may be arranged in chronological order according to the member's activity dates, for example. Next, the generation module 12 outputs the output results in booklet format based on the arranged data, generating the log book 5 (step S7). A printing machine or the like may be used for this output. After output, the pages may be fixed into a booklet using glue, clips, a stapler, or the like. An example of the log book 5 generated at this time is shown in FIG. 6. FIG. 6(a) is a diagram showing an example of the log book 5 generated by the computer 1 according to the present invention.

[0034] The above process allows members to easily reflect on their own work and for the manager and second manager to provide feedback on it. In addition, the generation module uses the history to generate a logbook, which can be viewed as a list, improving the visibility of the history list and eliminating the hassle of searching for past information.

[0035] 6(b), statistical data such as the total number of posts, the number of posts sent, the number of posts favorited, the number of posts added to notes, etc. Fig. 6(b) is a diagram showing an example of the log book 5 generated by the computer 1 according to the present invention.

[0036] The above process makes it possible to visualize the changes in each member's motivation and level of contribution to their work, allowing members to feel their own growth.

[0037] FIG. 7 shows an example of a Todo screen output to the member terminal 2a, the administrator terminal 2b, and the second administrator terminal 2c. In FIG. 7, the assumption is that in response to the response data "I think it's about time to wash the chopstick holder on the table," input from the member terminal 2a, the administrator inputs the feedback data "Please wash it thoroughly! Don't forget!" When the administrator provides feedback, the member or administrator registers this response data as a task. For example, a Todo registration icon may be provided on the feedback data input screen, and registration may be performed by operating this icon. This Todo screen can be printed. Upon receiving this task registration notification from the user terminal 2a, the administrator terminal 2b, or the second administrator terminal 2c, the Todo management module 15 stores the task in the computer 1.

[0038] Once a task is registered, the administrator's feedback data will be displayed around the member's response data on the Todo item tab, and the task will be registered as an unstarted task. This makes it easy for members, administrators, and second administrators to manage Todos generated from response data.

[0039] Next, FIG. 8 shows an example of a screen of wiki information output to the member terminal 2a, the administrator terminal 2b, and the second administrator terminal 2c. Wiki information is information related to business knowledge (know-how) and is response data that a user, administrator, or second administrator wants to record. As a premise, if a member, administrator, or second administrator recognizes that the response data input from the member terminal 2a is information related to valuable knowledge (know-how), the member, administrator, or second administrator registers it as wiki information. Registration may be performed by providing a wiki registration icon on the feedback data input screen and operating this icon. Upon receiving a notification of registration to this wiki from the member terminal 2a, the administrator terminal 2b, or the second administrator terminal 2c, the wiki registration module 16 stores the wiki information in the computer 1.

[0040] Figure 9 shows a lineup of wiki information for company A, to which the member belongs, with each wiki information item listed, such as "trust" and "gratitude." When each item is selected, specific wiki information, "how to wash chopstick holders," is displayed on each terminal 2a, b, and c, as shown in Figure 10. Furthermore, information that can be registered in wiki registration module 16 is not limited to text information, but may also include images and videos.

[0041] The generation module 12 generates a know-how book configured by arranging wiki information as shown in FIG. 10. That is, for example, a know-how book that accumulates knowledge (know-how) for store A (company, etc.) to which a member belongs is generated by arranging registered wiki information. This makes it possible to generate a book that accumulates knowledge in the industry of store A (company, etc.). The know-how book may be printed and used. Note that, as shown in FIG. 10, not only knowledge about store A but also knowledge about store B, which is in the same industry, may be collected in the know-how book.

[0042] The above process makes it possible to record the history of each member's efforts within the activity area, and also makes it possible to manage and view information that should be shared by everyone, including the member administrator and second administrator (to-do list, wiki information), together with communication tools, which helps to facilitate smooth communication within the activity area.

[0043] The above-described means and functions are realized by a computer (including a CPU, an information processing device, various terminals, etc.) incorporating and executing a predetermined program. This program may be provided, for example, from the computer via a network or by a cloud service. The program may also be provided in a form recorded on a computer-readable recording medium. In this case, the computer reads the program from the recording medium, transfers it to an internal or external recording device, records it, and executes it. The program may also be pre-recorded on a recording device and provided to the computer from the recording device via a communication line.

[0044] Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments. Furthermore, the effects described in the embodiments of the present invention are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the embodiments of the present invention. [Explanation of symbols]

[0045] 1: Computer 2a: Member terminal 2b: Administrator terminal 2c: Second administrator terminal 10: Response data acquisition module 11: Feedback acquisition module 12: Generation module 14: Change module 15: Todo management module 16: Wiki registration module 3: Network 4: Record card 5: Record Book

Claims

1. A computer that generates a logbook that records communications that have taken place among members, a manager who manages the members, and a second manager who manages the manager in order to achieve a goal as a team, an answer data acquisition unit that outputs question data related to the work performed by the member to a member terminal of the member who reviews the work, and acquires answer data to the question data from the member terminal; a feedback data acquisition unit that shares the response data with an administrator terminal of the administrator and acquires feedback data for the response data from the administrator terminal; a generation unit that generates a record book by arranging the cards generated for each member from the response data or the response data and the feedback data by activity date and arranging them on pages; Equipped with Furthermore, the feedback data acquisition unit shares the response data and the feedback data with the manager terminal, the member terminal, and a second manager terminal of the second manager, and acquires second feedback data for the response data and the feedback data from the manager terminal, the member terminal, or the second manager terminal; the generation unit generates the card for each of the members by adding the second feedback data to the response data or the response data and the feedback data, and generates a record book for the members in booklet format by arranging the cards by activity date and arranging a plurality of cards on a predetermined page. computer.

2. The computer The computer according to claim 1 , further comprising a wiki registration unit that registers knowledge to be shared among the members, the administrator, and the second administrator, which is input in the response data.

3. 3. The computer according to claim 2, wherein when the knowledge is registered, the generating unit generates a know-how book in which the knowledge is arranged on a predetermined page.

4. The computer according to claim 1 , further comprising a to-do management unit that registers tasks to be performed by the member that are input in the response data.

5. A computer-implemented communication method for generating a logbook that records communications that have taken place among members, a manager who manages the members, and a second manager who manages the manager in order to achieve a team goal, the method comprising: a step of outputting question data relating to the work performed by the member to a member terminal of the member who reviews the work, and acquiring answer data to the question data from the member terminal; sharing the response data with an administrator terminal of the administrator, and obtaining feedback data for the response data from the administrator terminal; a step of creating a record book by arranging the cards created for each member from the response data or the response data and the feedback data by activity date and arranging them on pages; and further comprising: sharing the response data and the feedback data with the manager terminal, the member terminal, or a second manager terminal of the second manager, and acquiring second feedback data for the response data and the feedback data from the manager terminal, the member terminal, or the second manager terminal; generating the card for each member by adding the second feedback data to the response data or the response data and the feedback data, and creating a record book for the member in booklet format by arranging the cards by activity date and arranging a plurality of cards on a predetermined page; A communication method that includes:

Images