Information processing device, information processing method, and program

Abstract

To provide an information processing device, an information processing method, and a program for visualizing a flow related to a procedure such as a one piece application, and a minor change notification to realize accumulation and sharing of knowledge.SOLUTION: An information processing device includes: a management unit for registering a new case for which an approval item partial change approval application or a minor change notification may be required, and updating information on the new case; and an inquiry unit for performing display control of internal information on a similar case similar to the new case or external information related to the new case in response to input of the information on the new case when the new case is registered and / or when the information on the new case is updated.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] From the perspective of ensuring the quality, efficacy, and safety of pharmaceuticals, medical devices, etc., procedures such as an application for approval of a partial change in approved items (hereinafter also referred to as a "partial change application") or a minor change notification are required for changes that increase existing risks or create new risks related to the quality, efficacy, or safety of a product, and whose impact on human life and health cannot be said to be clearly minor, or whose impact on the quality, efficacy, or safety of the product cannot be fully estimated and whose impact on human life and health cannot be said to be clearly minor, or changes to the shape or structure of the product, and whose impact on the product's identity is not clearly impaired.

[0003] For example, Patent Document 1 discloses an information processing method for the purpose of providing an information processing device that can suitably present information related to pharmaceutical or medical regulations, which collects regulatory information related to pharmaceutical or medical regulations that is publicly available on the Internet by referring to acquisition rules that indicate the procedure for acquiring the regulatory information, adds related information related to the collected regulatory information to the regulatory information, and outputs the regulatory information with the added related information to the user. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2020-190766 Summary of the Invention [Problem to be solved by the invention]

[0005] With regard to these various application procedures, knowledge regarding approval procedures at the time of application, knowledge regarding reference materials to be used, and the key points of the procedures tend to be concentrated in the hands of a few experienced individuals, making it difficult to share knowledge or educate younger generations.

[0006] The present invention has been made in consideration of the above circumstances, and one of its objectives is to provide an information processing device, an information processing method, and a program that visualize the flow of procedures such as a partial change application and a minor change notification, and realize the accumulation and sharing of knowledge. [Means for solving the problem]

[0007] An information processing device according to an embodiment of the present invention has a management unit that registers new cases that may require an application for approval of partial changes to approved items or a notification of minor changes, and updates information about the new cases, and a query unit that, when registering a new case and / or updating information about the new case, controls the display of internal information about similar cases that are similar to the new case, or external information related to the new case, in response to input of information about the new case.

[0008] As a result, when a new case is registered, the display of internal information and external information related to similar cases similar to the new case is controlled. Furthermore, when updating information related to the new case, the display of internal information and external information related to similar cases similar to the new case is controlled. Based on the latest input information for the new case, the display of similar cases can be controlled more appropriately with each update. This allows users to understand the flow of procedures such as partial change applications and minor change notifications while referring to similar cases, and to understand the documents and procedures required for the new case.

[0009] In addition, when the management unit accepts input of information regarding the new case, the inquiry unit may control the display of internal information regarding the selected similar case as reference information based on a similar case selected by the user from the similar cases whose display is controlled.

[0010] This allows users to use internal information about similar cases as auxiliary information when entering information about a new case, enabling them to smoothly enter the documents and procedures required for the new case while using input assistance based on similar cases.

[0011] Furthermore, the inquiry unit may control the display of the Q&A information in response to a user operation. Also, when the management unit registers a new case and / or updates information related to the new case, the inquiry unit may control the display of the Q&A information in response to input of information related to the new case.

[0012] This allows users to share past knowledge that has been registered as Q&A information. Also, when entering information about a new case, users can access Q&A information that should be noted regarding upcoming procedures, enabling smooth progress in regulatory applications, etc.

[0013] In addition, the internal information regarding similar cases that is display-controlled when registering a new case and / or updating information regarding a new case may include one or more of the following: information regarding the status of the similar case, the registration date or update date, information regarding the person who registered or updated, the number of times it has been referenced, etc.

[0014] Internal information on similar cases is extremely diverse, including the application forms and references used in the case, as well as background and other information that should be included in notes, but by displaying status information among them, users can instantly distinguish whether the similar case they are looking at has been completed or is currently being applied for. This not only allows users to select reliable similar cases that have been completed, but also makes it possible to understand similar cases where application procedures are being carried out in parallel with new cases, further promoting information sharing and the efficiency of procedural processing.

[0015] Similarly, by controlling the display of information related to registration and update dates from among internal information related to similar cases, for example, if there is a revision to the Pharmaceutical Affairs Law or various related rules and regulations, users can instantly distinguish whether the internal information related to similar cases is information from before the revision. In addition, by controlling the display of information related to registrants and updaters, the accumulation and sharing of knowledge can be further promoted.

[0016] Furthermore, information such as the number of times it has been referenced can be used as an indicator of the reliability of the display-controlled similar cases, and among a plurality of similar cases that are displayed, the more frequently referenced information is expected to contain more substantial content. Therefore, among a plurality of similar cases that are displayed, the user can instantly distinguish the similar cases that are deemed more useful.

[0017] Furthermore, when extracting similar cases to be displayed, the query unit may perform a search using at least a vector search based on input information about the new case, or may perform a search using a keyword search and a vector search. Furthermore, the query unit may refer to a thesaurus when extracting similar cases to be displayed.

[0018] This makes it possible to accurately present more appropriate cases as similar cases to be subjected to display control.

[0019] Furthermore, the inquiry unit may control the display of whether the new case corresponds to an application for approval of partial change of approved items, a notification of minor change, or no action required, based on the information about the new case that has been input.

[0020] This will make it possible to provide reference information on whether a new case should be handled by filing an application for approval of a partial change to approved matters, filing a notification of a minor change, or no action being required, based on the content of the new case, thereby making it possible to more appropriately identify the documents and information that should be prepared for the new case.

[0021] Furthermore, the query unit may control the display order of the search results according to the usage log associated with the user account.

[0022] This makes it possible to control the display of information that is of high interest to each user at the top.

[0023] An information processing method according to an embodiment of the present invention includes a step in which an information processing device registers a new case for which an application for approval of a partial change to approved items or a notification of a minor change may be required, and updates information relating to the new case; and a step in which, when registering a new case, in response to input of the case name of the new case, the information processing device controls the display of internal information relating to similar cases that are similar to the new case, or external information relating to the new case.

[0024] A program according to an embodiment of the present invention causes an information processing device to execute the steps of registering new cases that may require an application for approval of partial changes to approved items or a notification of minor changes, and updating information relating to the new cases, and, when registering a new case, controlling the display of internal information relating to similar cases that are similar to the new case, or external information relating to the new case, in response to inputting the case name of the new case. [Effects of the Invention]

[0025] According to the present invention, it is possible to provide an information processing device, an information processing method, and a program that visualize the flow of procedures such as a partial change application and a minor change notification, and realize the accumulation and sharing of knowledge. [Brief explanation of the drawings]

[0026] [Figure 1] 1 shows an example of a block diagram illustrating a functional configuration of an information processing apparatus according to an embodiment of the present invention. [Figure 2] 1 shows an example of a sequence of an information processing method according to the present embodiment. [Figure 3] 10 shows an example of display control of the information processing device according to the present embodiment. [Figure 4]10 shows an example of display control of the information processing device according to the present embodiment. [Figure 5] 10 shows an example of display control of the information processing device according to the present embodiment. [Figure 6] 10 shows another example of the sequence of the information processing method according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0027] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings, but the present invention is not limited to this and various modifications are possible within the scope of the gist of the present invention.

[0028] In this embodiment, the information processing device 100 visualizes the flow of procedures such as a partial change application and a minor change notification, and a pharmaceutical affairs support system is constructed that realizes the accumulation and sharing of knowledge.

[0029] <Hardware configuration> 1 is a block diagram showing an information processing device 100 included in the system of this embodiment. The information processing device 100 typically includes one or more processors 110, a communication interface 120 that controls wired or wireless communication, an input / output interface 130, a memory 140, a storage 150, and one or more communication buses 160 for interconnecting these components, which cooperate to realize the processes, functions, or methods described in the present disclosure.

[0030] The processor 110 executes processes, functions, or methods implemented by code or instructions contained in a program stored in the memory 140. The processor 110 may include, by way of example and not limitation, one or more central processing units (CPUs) and / or graphics processing units (GPUs).

[0031] The communication interface 120 transmits and receives various data to and from other information processing devices via a network. The communication may be performed either wired or wirelessly, and any communication protocol may be used as long as mutual communication is possible. For example, the communication interface 120 may be implemented as hardware such as a network adapter, various communication software, or a combination of these.

[0032] A network may be, by way of example and not limitation, an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), a wireless LAN (WLAN), a wide area network (WAN), a wireless WAN (WWAN), a metropolitan area network (MAN), a portion of the Internet, a portion of the public switched telephone network (PSTN), a cellular network, Integrated Service Digital Networks (ISDNs), wireless LANs, Long Term Evolution (LTE), Code Division Multiple Access (CDMA), Bluetooth, satellite communications, or any combination thereof. A network may include one or more networks.

[0033] The input / output interface 130 includes an input device for inputting various operations to the information processing device 100, and an output device for outputting processing results processed by the information processing device 100. For example, the input / output interface 130 includes information input devices such as a keyboard, a mouse, and a touch panel, and information output devices such as a display. Note that the information processing device 100 may receive predetermined inputs by connecting an external input / output interface 130.

[0034] The memory 140 temporarily stores programs loaded from the storage 150 and provides a working area for the processor 110. The memory 140 also temporarily stores various data generated while the processor 110 is executing the programs. The memory 140 may be, for example and without limitation, a high-speed random access memory such as a DRAM, an SRAM, a DDR RAM, or another random access solid-state storage device, or a combination thereof.

[0035] Storage 150 stores programs, various functional units, and various data. Storage 150 may be, for example and without limitation, a magnetic disk storage device, an optical disk storage device, a flash memory device, or a nonvolatile memory such as other nonvolatile solid-state storage devices, or a combination thereof. Another example of storage 150 may be one or more storage devices installed remotely from CPU 110.

[0036] In one embodiment of the present invention, storage 150 stores programs, functional units, and data structures, or a subset thereof. Information processing device 100 is configured to function as management unit 157 and query unit 158 ​​as shown in FIG. 1 by processor 110 executing instructions included in programs stored in storage 150.

[0037] Operating system 151, for example, handles various basic system services and includes procedures for performing tasks with the hardware.

[0038] The network communication unit 152 is used, for example, to connect the information processing device 100 to other computers via the communication interface 120 and one or more communication networks, such as the Internet, other wide area networks, local area networks, metropolitan area networks, etc.

[0039] The case data 153 stores and manages, for example, as one type of internal information, information on cases for which procedures such as a partial change application or a minor change notification have been carried out in the past, information on cases for which such procedures have been considered but determined not to be necessary, and information on cases for which procedures such as a partial change application or a minor change notification are currently being considered. The case data 153 may be data stored in the storage 150 or may be data stored in a remote server. The contents of the case data 153 are updated when the management unit 157 registers a new case or accepts an update or input of information on an existing case.

[0040] The case data 153 may include, for example, an ID for uniquely identifying an existing application case, the case name, the type of response (complete change, minor change, no response), application documents, reference documents, status, remarks, etc. In addition, the case data 153 may include the case registration date, update date, registrant, updater, update history, etc.

[0041] The synonym registry data 154 stores and manages, for example, as one piece of internal information, dictionary data on abbreviations or paraphrases for drugs and raw materials, abbreviations or paraphrases for terms related to pharmaceutical affairs procedures, or abbreviations or paraphrases for other terms related to the pharmaceutical business.

[0042] The Q&A data 155 stores and manages information about past Q&As, for example, as a type of internal information. The information about the Q&A may also include the creation date, update date, creator, updater, update history, etc. This makes it easy to understand the history of any operational changes that may have occurred to the content of the Q&A.

[0043] The personal data 156 may include, for example, information related to the user's case and Q&A browsing history, search history, case creation and update history, etc., linked to the ID of each logged-in user.

[0044] The management unit 157 executes processes related to the management of the various data. Specifically, the management unit 157 may execute processes to acquire various data via the communication interface 120 or the input / output interface 130 in response to a user operation, record the acquired data in each of the databases, and output the data recorded in each of the databases as needed.

[0045] For example, in response to a user's operation, the management unit 157 can register a new case, input information about the new case, and input or update information about an existing case into the case data 153. In this case, the management unit 157 may also record the registration date, update date, registrant, updater, update history, and the like into the case data 153.

[0046] In response to a user's operation, the management unit 157 can register a new abbreviation or synonym, or update an existing new abbreviation or synonym, in the synonym registry data 154. In this case, the management unit 157 may also record the registration date, update date, registrant, updater, update history, and the like in the synonym registry data 154.

[0047] In response to a user's operation, the management unit 157 can register a Q&A or update an existing Q&A in the Q&A data 155. In this case, the management unit 157 may also record in the Q&A data 155 the registration date, update date, registrant, updater, update history, and the like.

[0048] The management unit 157 can record the browsing history, search history, case creation and update history, etc. of the logged-in user in the personal data 156.

[0049] The query unit 158 ​​refers to the various data in accordance with the input information and controls the display of a predetermined result. Specifically, the management unit 157 may receive various inputs via the communication interface 120 or the input / output interface 130 in accordance with a user operation, refer to the databases in accordance with the received inputs, and perform a process of controlling the display of content similar to the input information.

[0050] For example, when registering a new case that may require an application for approval of a partial change to approved items or a notification of a minor change, the inquiry unit 158 ​​controls the display of internal information about similar cases to the new case or external information related to the new case in response to input of the case name of the new case.

[0051] The inquiry unit 158 ​​may refer to the case data 153 and control the display of the search results, or may refer to the QA data 155 and control the display of the search results, in response to a user operation.

[0052] When controlling the display of information about a Q&A, the inquiry unit 158 ​​may also control the display of information about cases related to the Q&A, which allows the user to access specific related cases in addition to searching for the Q&A.

[0053] Furthermore, when controlling the display of search results for existing cases or search results for Q&A, the inquiry unit 158 ​​may control the display order of the search results by referring to the personal data 156. Specifically, the inquiry unit 158 ​​may control the display of search results that are highly related to cases recently viewed or searched by the user at the top of the search results.

[0054] Note that internal information refers to information acquired from information stored in storage provided in an information processing device that constitutes the pharmaceutical affairs support system. For example, if the information processing device that constitutes the pharmaceutical affairs support system is a single server, the internal information may be information stored in the storage of that server. Furthermore, if the information processing devices that constitute the pharmaceutical affairs support system are multiple servers, the internal information may be information acquired from the storage of one of those servers via a network.

[0055] Furthermore, external information refers to information stored in information processing devices other than the information processing devices that make up the pharmaceutical affairs support system. For example, external information may be information acquired by the pharmaceutical affairs support system via a network from an information processing device of an external institution. An example of an external institution is an institution that publishes various types of information, such as pharmaceutical-related books and reports, on the Internet.

[0056] <Operation processing> Next, a description will be given of the operation of the information processing device 100 of this embodiment configured as described above. Fig. 2 shows an example of a flowchart of the information processing method according to this embodiment, and Figs. 3 to 5 show examples of screens displayed.

[0057] 2, the information processing device 100 is represented as a server, and a user uses a general-purpose PC as the terminal 200. Here, the information processing device 100 is a server that provides the pharmaceutical affairs support system of this embodiment as a service via the Internet, and the terminal 200 may be a general-purpose PC that uses the service.

[0058] FIG. 2 shows an example in which, when registering a new case that may require an application for approval of a partial change to approved items or a notification of a minor change, the inquiry unit 158 ​​controls the display of internal information about similar cases that are similar to the new case in response to input of the case name of the new case.

[0059] In step S201, the user inputs information about a new case using the terminal 200. In Fig. 2, an example is shown in which the case name of the new case is input when registering the new case, but the information about the new case that is input when registering is not limited to this.

[0060] In step S202, the query unit 158 ​​of the information processing device 100 extracts similar cases that are similar to the new case in response to the input of the case name of the new case. Here, if the information about the new case includes information input into other forms in addition to the case name of the new case, the query unit 158 ​​may extract similar cases based on the case name of the new case and other information.

[0061] Here, when extracting similar cases to be displayed, the query unit 158 ​​may perform a search using at least a vector search based on input information about the new case. As a result, as shown in FIG. 3, when "Change in Manufacturing Method of Tablet X" is input as the case name of the new case into the input form object O1, this input content may be vectorized to extract existing cases with high similarity. This makes it possible to extract not only cases that match the keyword search, but also appropriate similar cases that match the meaning of the sentence.

[0062] The process of vectorizing the case name, etc., is not particularly limited as long as it is a known method, and any existing machine learning model can be used, such as BERT (Bidirectional Encoder Representations from Transformers), fastText, SCDV (Sparse Composite Document Vectors), ELMo (Embeddings from Language Models), GloVe (Global Vectors for Word Representation), Word2Vec, and USE (Universal Sentence Encoder). As an example, when an input "Change in Manufacturing Method of X Tablet" is received as the case name of a new case, the query unit 158 ​​may convert the input content into vector data through a BERT model, calculate the similarity with the vector data of existing cases, extract documents with high similarity, and control display.

[0063] Furthermore, language models such as BERT used to generate vector data from input text may be retrained by adding text data related to pharmaceutical affairs and other business processes as training data. This allows for the creation of a language model that can generate vector data that can better represent the characteristics of sentences and word relationships used in pharmaceutical affairs.

[0064] Furthermore, the query unit 158 ​​may refer to a thesaurus when extracting similar cases to be displayed. As a result, even if "Change in manufacturing method of X tablet" is input as the case name of a new case as shown in Fig. 3, it is possible to extract similar cases related to "X'", which is a synonym of "X".

[0065] The extraction of similar cases in step S202 may be performed in real time while the name of a new case is being entered into a form, etc. For example, when entering "Change in manufacturing method of X tablet," vector data may be generated with each character typed, and similar cases similar to that character may be extracted, and the results may be displayed in real time in the similar case suggestion object O2 on the screen D2 displayed on the terminal 200.

[0066] In step S203, the inquiry unit 158 ​​of the information processing device 100 controls the display of internal information related to similar cases that are similar to the new case on the display device of the terminal 200. At this time, the inquiry unit 158 ​​can control the display of one or more similar cases in the similar case suggestion object O2 on the screen D2 displayed on the terminal 200. The number of similar cases to be displayed and controlled is not particularly limited, but can be, for example, about 1 to 5.

[0067] Furthermore, when there are multiple similar cases to be displayed, the query unit 158 ​​may control the display order of the search results so that the cases are displayed in descending order of similarity to the new case. Furthermore, the query unit 158 ​​may control the display order of the search results according to a pattern derived from a set of usage logs associated with a user account. For example, the display order of the search results may be controlled using a log of the behavioral history of all users of a certain organization. This makes it possible to present display results that are more suitable for that organization.

[0068] At this time, the inquiry unit 158 ​​may control the display of one or more of the following internal information related to similar cases: information related to the status of similar cases, registration date or update date, information related to the registrant or updater, or information related to the number of times the case has been referenced. The inquiry unit 158 ​​may also control the display of the case names and IDs of similar cases as internal information related to similar cases. At this time, the case name O22 of the similar case may have a link attached thereto, which causes a screen transition to a display page of the corresponding case.

[0069] In step S204, the user registers a new case using the terminal 200. More specifically, the user may press a registration button O3 as shown on the screen D2 displayed on the terminal 200, whereby the information is transmitted to the information processing device 100 and the management unit 157 registers the new case.

[0070] At this time, the inquiry unit 158 ​​may control the display of a radio button O21 for selecting a similar case. By checking the radio button and pressing the register button O3, the selected similar case can be linked to the registered new case.

[0071] In step S205, the management unit 157 of the information processing device 100 controls the display of an input form for various information about the new case on the display device of the terminal 200. At this time, the inquiry unit 158 ​​may control the display of internal information about the selected similar case as reference information based on the similar case linked to the new case.

[0072] For example, the query unit 158 ​​can control the display of items that may be useful for this new case, such as the response type, application form format, and reference materials, as in the suggestion object O5 on the screen D3 shown in Fig. 4. In this case, the query unit 158 ​​of the information processing device 100 may convert the contents of files such as application form formats and reference materials registered in the information processing device 100 into vector data using a language model such as BERT and store the vector data in a database. Furthermore, the query unit 158 ​​may suggest files such as application form formats and reference materials in the suggestion object O5 on the screen D3 based on the information thus converted into vector data in advance.

[0073] This will enable effective use of books, various reports, submitted documents, and other materials related to pharmaceutical affairs that have previously been held in paper or digital form, improving the quality of users' research and making research more efficient.

[0074] Furthermore, when the management unit 157 registers a new case and / or updates information related to the new case, the inquiry unit 158 ​​may control the display of Q&A information in response to the input of information related to the new case. For example, the inquiry unit 158 ​​can control the display of related Q&A information, such as the Q&A object O6 on the screen D3 shown in FIG. 4.

[0075] In step S206, the user inputs information about the new case using the terminal 200. The user may input information by text into various input form buttons O4 as shown on screen D3 displayed on the terminal 200, select options from a pull-down menu, or upload an application form or reference materials. The information input by these operations may then be sent to the information processing device 100, and the management unit 157 may accept the input of information about the new case.

[0076] In step S207, when the management unit 157 of the information processing device 100 accepts input of information related to the new case, the inquiry unit 158 ​​extracts similar cases that are similar to the new case again based on the information that has been input up to that point.

[0077] In step S208, the inquiry unit 158 ​​of the information processing device 100 may control the display of the newly extracted internal information about similar cases in a suggestion object O5 on the screen D3 of the terminal 200. Also, in step S208, the inquiry unit 158 ​​of the information processing device 100 may display an object O7 for changing the similar cases on the screen D3, and may control the display of the newly extracted internal information about similar cases as a change candidate.

[0078] Furthermore, in step S208, the query unit 158 ​​of the information processing device 100 may control the display of internal information about similar cases, such as whether a response is required and reference materials, as in the suggestion object O51 on the screen D3 shown in Fig. 5 (Fig. 5). Here, the internal information about similar cases includes information about how input was made in the similar cases and information about what materials were referred to.

[0079] Steps S206 to S208 may be executed each time the user uses the terminal 200 to input information into each object O4 of the new case being input. Specifically, when the user uses the terminal 200 to input information into a certain object O4, the query unit 158 ​​of the information processing device 100 may perform a process of extracting more suitable similar cases based on the information input up to that point, update the similar cases that have been used up to that point with the extracted similar cases, and update suggestions for other objects O4, such as how the information was input in the similar cases and what materials were referenced. This may further improve the accuracy of the suggested information as more information is input into each object O4 of the new case.

[0080] In addition, when a file such as reference material is uploaded to object O4 on screen D3, the query unit 158 ​​of the information processing device 100 may extract similar cases based on the text information contained in the file or the vectorized data obtained based on the text information.

[0081] Furthermore, the inquiry unit 158 ​​may determine whether the new case corresponds to an application for approval of partial change of approval items, a notification of minor change, or no action required, based on information registered for similar cases, and control the display of the determination result. In particular, by controlling the display of whether the new case corresponds to an application for approval of partial change of approval items, a notification of minor change, or no action required, when information has been input into multiple objects O4, it is possible to more reliably predict the decision on the application method, which requires complex judgment.

[0082] Furthermore, the re-extraction of similar cases executed in step S207 can be performed in the same manner as in step S202.

[0083] Next, Fig. 6 shows an example in which, when registering a new case that may require an application for approval of a partial change in approved matters or a notification of a minor change, the inquiry unit 158 ​​controls the display of external information related to the new case in response to input of the case name of the new case. Unless otherwise specified, each step may be the same as the step described in Fig. 2.

[0084] In step S601, the user inputs information about a new case using terminal 200. In Fig. 6, an example is shown in which the case name of the new case is input when registering the new case, but the information about the new case that is input when registering is not limited to this.

[0085] In step S602, the query unit 158 ​​of the information processing device 100 searches for external information related to the new case in response to the information on the new case in the other information processing devices 300. Here, the other information processing devices 300 refer to information processing devices other than the information processing device 100 that constitute the pharmaceutical affairs business support system.

[0086] In step S603, the inquiry unit 158 ​​of the information processing device 100 receives the search results for the external information from the other information processing device 300, and in step S604, the inquiry unit 158 ​​of the information processing device 100 controls the display of the received external information.

[0087] In step S605, the user registers a new case using the terminal 200. More specifically, in Fig. 3, the user may press a registration button O3 as shown on screen D2 displayed on the terminal 200, whereby the information is transmitted to the information processing device 100 and the management unit 157 registers the new case.

[0088] In step S606, the management unit 157 of the information processing device 100 controls the display of an input form for various information about the new case on the display device of the terminal 200. At this time, the inquiry unit 158 ​​may control the display of internal information about the selected similar case as reference information based on the similar case linked to the new case.

[0089] In step S607, the user inputs information about the new case using the terminal 200, and in step S608, the query unit 158 ​​of the information processing device 100 searches other information processing devices 300 for external information related to the new case in response to the information about the new case.

[0090] In step S609, the inquiry unit 158 ​​of the information processing device 100 receives the search results for the external information from the other information processing device 300, and in step S610, the inquiry unit 158 ​​of the information processing device 100 controls the display of the received external information.

[0091] As mentioned above, the present invention is not limited to the above-described embodiments and examples, and various modifications are possible within the scope of the gist of the present invention. In other words, the above-described embodiments are merely examples in all respects and should not be interpreted as being restrictive.

[0092] For example, independently of registering a new case or inputting information, the inquiry unit 158 ​​may search for Q&A information in response to a user operation and control the display of the results, or may search for an existing case and control the display of the results in response to a user operation. [Explanation of symbols]

[0093] 100...information processing device, 110...processor, 120...communication interface, 130...input / output interface, 140...memory, 150...storage, 151...operating system, 152...network communication unit, 153...case data, 154...synonym registry data, 155...QA data, 156...personal data, 157...management unit, 158...query unit, 160...communication bus, 200...terminal

Claims

1. A management department that registers new cases that may require an application for approval of partial changes to approved matters or a notification of minor changes, and updates information about the new cases; a query unit that controls the display of internal information about similar cases similar to the new case in response to input of information about the new case when registering the new case and / or updating information about the new case, the query unit refers to a thesaurus when extracting the similar cases to be displayed; Information processing device.

2. When the management department receives input of information regarding the new case, the inquiry unit controls the display of internal information relating to the selected similar case as reference information based on a similar case selected by a user from the display-controlled similar cases; The information processing device according to claim 1 .

3. the query unit controls the display of Q&A information in response to a user operation; 3. The information processing device according to claim 1 or 2.

4. The internal information on the similar cases whose display is controlled includes at least one of information on the status of the similar cases, registration date or update date, information on the registrant or updater, or information on the number of times the cases have been referenced. The information processing device according to any one of claims 1 to 3.

5. the query unit, when extracting the similar cases to be displayed, executes a search by at least a vector search based on input information about the new case. The information processing device according to any one of claims 1 to 4.

6. The inquiry unit controls a display to indicate whether the new case corresponds to an application for approval of partial change of approved matters, a notification of minor change, or no action required, based on the input information on the new case. The information processing device according to any one of claims 1 to 5.

7. the query unit controls the display order of search results according to a pattern derived from a set of usage logs associated with the user account; The information processing device according to any one of claims 1 to 6.

8. The information processing device A step of registering a new case that may require an application for approval of partial change of approved matters or a notification of minor change, and updating information about the new case; and a step of controlling the display of internal information on similar cases similar to the new case in response to input of information on the new case when registering the new case and / or updating information on the new case, a thesaurus is referenced when extracting the similar cases to be displayed; Information processing methods.

9. In the information processing device, A step of registering a new case that may require an application for approval of partial change of approved matters or a notification of minor change, and updating information about the new case; When registering the new case and / or updating information about the new case, in response to input of information about the new case, display control is executed for internal information about similar cases that are similar to the new case; a thesaurus is referenced when extracting the similar cases to be displayed; program.

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