Work proposal system, work proposal method, and work proposal program

Abstract

Provided are a work proposal system, a work proposal method, and a work proposal program that can propose an optimal work content based on the actual work content of workers such as skilled workers. 【Solution means】The work proposal system includes multiple imaging means for imaging the work of the worker in the store, Each of the aforementioned workers carries an external terminal, work information extraction means capable of analyzing the work of the worker in the store using the image data captured by the imaging means and extracting work information including information on the work by the worker and information on the work mode of the work, The following is determined for each of the aforementioned tasks: using a predetermined index Applicable work Each time the work evaluating the work mode, assigning an evaluation score to the work information corresponding to the work mode, and generating work information (optimal work information) estimated to have the best work efficiency from among the plurality of pieces of work information using the evaluation score; and providing means for providing by the optimal work information. The work proposal system comprises the above. To the aforementioned external terminal providing Display it means and is provided with the above.

Description

Technical Field

[0001] The present invention relates to a technology for proposing an optimal work content based on the actual work content of workers such as skilled workers.

Background Art

[0002] Conventionally, a support system has been proposed that can support the work of store clerks related to product display in stores (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, it has been difficult for conventional systems to propose an optimal work content.

[0005] In view of such circumstances, the present invention aims to provide a work proposal system, a work proposal method, and a work proposal program that can propose an optimal work content based on the actual work content of workers such as skilled workers.

Means for Solving the Problems

[0006] The work proposal system according to the present invention multiple imaging means for imaging the work of a worker in a store, Each of the aforementioned workers carries an external terminal, work information extraction means capable of analyzing the work of the worker in the store using the image data captured by the imaging means and extracting work information including information on the work performed by the worker and information on the work mode of the work, The following is determined for each of the aforementioned tasks: using a predetermined index Applicable Iwork Each time the work evaluate the work mode, and the work byA work information generation means that assigns an evaluation score to the work information corresponding to the type of work, and uses the evaluation score to generate work information that is estimated to be the most efficient among a plurality of work information (hereinafter referred to as "optimal work information"), and the optimal work information To the aforementioned external terminal offer Display it This is a work proposal system characterized by comprising a means for providing services.

[0007] The work proposal method according to the present invention is for workers in the store multiple Imaging means for imaging the work process and the external terminals carried by each of the aforementioned workers A work suggestion method executed by a work suggestion system configured to include, a work information extraction step that analyzes the work of the worker in the store using image data captured by the imaging means and extracts work information including information on the work performed by the worker and information on the manner of the work, The following is determined for each of the aforementioned tasks: Using a predetermined indicator Applicable work Each time the work Evaluate the work method and the work by A work information generation step that assigns an evaluation score to the work information corresponding to the type of work, and uses the evaluation score to generate work information that is estimated to be the most efficient among a plurality of work information (hereinafter referred to as "optimal work information"), and the optimal work information To the aforementioned external terminal offer Display it The work proposal method is characterized by being able to perform at least the steps of providing the work.

[0008] The proposed work program according to the present invention is multiple An imaging device for capturing images of workers performing tasks inside a store. and the external terminals carried by each of the aforementioned workers A program for a work suggestion system comprising: a computer capable of analyzing the work of the worker in the store using image data captured by the imaging means, and extracting work information including information about the work performed by the worker and information about the manner of the work performed; The following is determined for each of the aforementioned tasks: Using a predetermined indicator Applicable work Each time the work Evaluate the work method and the work byAn operation information generation means for assigning an evaluation score to the operation information corresponding to the business type, and generating operation information (hereinafter referred to as "optimal operation information") estimated to have the best operation efficiency from among the plurality of pieces of operation information using the evaluation score; and causing the optimal operation information to To the aforementioned external terminal be provided Display it function as a providing means, which is a work proposal program characterized by the above.

Effects of the Invention

[0009] According to the work proposal system, work proposal method, and work proposal program according to the present invention, it is possible to achieve an excellent effect of being able to propose optimal work content based on the actual work content of workers such as skilled workers.

Brief Description of the Drawings

[0010] [Figure 1] It is a schematic diagram showing an overview of the work proposal system 10 according to the present embodiment. [Figure 2] It is a system configuration diagram showing a configuration example of the work proposal system 10 according to the present embodiment. [Figure 3] (a) It is a diagram showing an example of work information WI extracted by the work information extraction means 12b and an evaluation score associated with the work information WI. (b) It is a diagram showing an example of optimal work information BWI generated using the evaluation score. [Figure 4] (a) It is a diagram showing an example of work information WI extracted by the work information extraction means 12b and an example of work evaluation associated with the work information WI. (b) It is a diagram showing an example of optimal work information BWI generated using the work evaluation.

Modes for Carrying Out the Invention

[0011] Hereinafter, the work proposal system 10 according to the embodiment of the present invention will be described with reference to the drawings.

[0012] <Overview of the System> First, the outline of the work proposal system 10 according to this embodiment will be described using FIG. 1. FIG. 1 is a schematic diagram showing the outline of the work proposal system 10 according to this embodiment.

[0013] The work proposal system 10 according to this embodiment includes an imaging means 12a for imaging the work of a worker in the store, a work information extraction means 12b capable of analyzing the work of the worker in the store using the image data captured by the imaging means 12a and extracting work information including information on the work of the worker and information on the work mode of the work, a work information generation means 12d for evaluating the work and the work mode using a predetermined index, assigning an evaluation score to the work information corresponding to the work and the work mode, and generating work information (optimal work information) estimated to have the best work efficiency from among a plurality of pieces of work information using the evaluation score, and a providing means 12f capable of providing the optimal work information.

[0014] According to the work proposal system 10 according to this embodiment, it is possible to propose an optimal work content based on the actual work content of a worker such as an expert.

[0015] Here, the "work by the worker" refers to the work performed by store clerks, etc. in drugstores, convenience stores, supermarkets, etc. Examples of the "work by the worker" include work such as loading goods onto a cart (cart work), transporting goods to the in-store display shelves (transportation work), replenishing goods on the display shelves (display work), optimizing the display of goods, changing the layout of goods, inspecting goods, creating POPs, installing promotional materials, cleaning the store, and taking security measures.

[0016] The "work mode of the work" refers to the specific content, method, procedure, etc. of the work. Examples of the work mode of cart work include, for example, the order of loading goods onto the cart (e.g., loading the cart first with the largest-sized goods, loading the cart first with the heaviest goods, loading the cart first with the goods with the largest in-store inventory, loading the cart first with the goods with the slowest replenishment order on the display shelves), the way of loading goods onto the cart (e.g., classifying and loading the goods onto the cart according to their size, classifying and loading the goods onto the cart according to their type, aligning the heights of the goods), etc.

[0017] Examples of work methods for transportation include selecting a route to transport goods to the display shelves (for example, moving the shelves to prioritize displaying goods with fewer items, moving the shelves to take the shortest possible route, moving the shelves to take the shortest possible route, moving the shelves to prioritize displaying goods with more items loaded on the cart), and the method and timing of transporting the goods (for example, leveling the height of the goods, transporting with multiple workers, transporting during off-peak hours).

[0018] Examples of work methods for displaying products include the order in which products are replenished (arranged) on the shelves (for example, placing products with fewer units on the shelves first, placing larger products first, placing heavier products first, and placing products with approaching expiration dates last), and the way products are arranged on the shelves (for example, arranging products so that they are all the same height, arranging products so that as many products as possible can be displayed, arranging products so that their packaging is easily visible, unloading products from carts before displaying them, and displaying products while moving them on carts).

[0019] "Prescribed indicators" refer to criteria used to evaluate a worker's work and the manner in which that work is performed. Examples of indicators for evaluating cart work include the time spent on cart work, the total number and types of goods that could be placed on the cart, the processing speed of cart work (the value obtained by dividing "total number of goods that could be placed on the cart" by "time spent on cart work"), the decrease in inventory calculated based on inventory information (an indicator of how many goods could be placed on the cart), and the increase in the number of items on display calculated based on display information (an indicator of how many goods could be transported to the display shelves).

[0020] Furthermore, indicators for evaluating transportation operations include, for example, the time required for transportation, the shortest transportation route calculated based on product location information indicating the display location of products in the store and layout information indicating the layout of display shelves in the store, and the processing speed of transportation operations (a value obtained by dividing the "total number of products transported" by the "time required for transportation operations").

[0021] Furthermore, indicators for evaluating display work include, for example, the time spent on display work, the total number and types of products displayed, the processing speed of display work (a value obtained by dividing "total number of products displayed" by "time spent on display work"), the decrease in inventory calculated based on inventory information (an indicator of how many products were able to be displayed), the increase in the number of products displayed calculated based on display quantity information (an indicator of how many products were able to be displayed), and the purchase quantity included in the purchase history information (the degree to which the arrangement of products on the shelves had an impact on the purchase quantity).

[0022] Furthermore, the specified indicators may include the worker's evaluation of their own work.

[0023] With this configuration, it becomes possible to improve the optimal work information based on the actual work evaluations of the workers, further enhancing the reliability of the optimal work information.

[0024] Furthermore, the workers may include at least a first worker WK1 (e.g., veteran A) and a second worker WK2 (e.g., veteran B), and the work information generation means 12d may be capable of generating optimal work information by combining the work information WI of the first worker WK1 and the work information WI of the second worker WK2.

[0025] With this configuration, optimal work information can be generated based on the work of multiple workers, thereby increasing the reliability of the optimal work information.

[0026] <Example of system configuration> Next, an example of the configuration of the work suggestion system 10 according to this embodiment will be described using Figure 2. Figure 2 is a system configuration diagram showing an example of the configuration of the work suggestion system 10 according to this embodiment.

[0027] The work proposal system 10 can be configured, for example, to include a system terminal 12 that controls the entire system, and external storage 14 and external terminal 16 that are connected to the system terminal 12 via a network NW so that they can communicate with each other.

[0028] System terminal 12 is a terminal that controls the entire work proposal system 10, and is composed of a conventionally known server or personal computer. In this example, system terminal 12 is composed of one server, but it may be composed of multiple servers or personal computers. The hardware configuration of system terminal 12 and the programs that system terminal 12 executes will be described later.

[0029] The external storage 14 is an information storage means capable of storing various data such as product information PI, and in this example, it is composed of a server equipped with a large-capacity storage medium. Alternatively, instead of providing the external storage 14, the storage device 26 provided by the system terminal 12 may be used as internal storage capable of storing various data such as product information PI.

[0030] In this example, the product information PI (Personal Identifier) ​​stores the following: product ID, product name, category (JAN code), brand, unit price, inventory information indicating the product's stock, display quantity information indicating the number of products on display, product location information indicating the product's display location in the store, layout information indicating the layout of the display shelves in the store, and purchase history information.

[0031] Here, "purchase history information" refers to information (past performance data) about the history of products purchased by a specific individual (customer). Examples of "purchase history information" include: (1) customer information (customer ID, gender, age, membership rank, etc.), (2) product information (product ID, product name, category (JAN code), brand, unit price, etc.), (3) purchase information (purchase date, purchase time, purchase quantity, total amount, payment method, surveys, staff interaction records, etc.), (4) store information (store ID, store name, sales channel (store / EC), etc.), (5) campaign information (status of campaigns and events, coupon usage, point usage, discount rate, etc.), and (6) purchase frequency (number of purchases, average purchase interval, most recent purchase date, etc.).

[0032] The external terminal 16 is a device carried by the worker and consists of, for example, a handheld terminal, tablet, or smartphone. The external terminal 16 is used by the worker to transmit information about the products placed on the cart to the system terminal 12 during the "cart operation" described later, and to transmit information about the products displayed on the display shelves to the system terminal 12 during the "display operation" described later. It is also used by the worker to check the "optimal work information" described later and to perform the "work evaluation" described later.

[0033] The network NW is a line that allows the system terminal 12, external storage 14, and external terminal 16 to communicate with each other, and is typically composed of a WAN (Wide Area Network), also known as the Internet. The network NW may be wired or wireless, a LAN (Local Area Network), a dedicated line such as a VPN (Virtual Private Network), or a combination of these lines.

[0034] <System Terminal / Hardware Configuration Example> Next, we will describe an example of the hardware configuration of system terminal 12.

[0035] As shown in Figure 2, the system terminal 12 is configured to include, for example, a CPU 21, and a ROM 22, RAM 23, external storage drive 25, storage device 26, input device 27, display device 28, communication unit 29, imaging means 12a, etc., all connected to the CPU 21 via a bus.

[0036] The CPU 21 is a control means that controls the entire system terminal 12, and performs processes such as executing application programs and operating systems (OS) stored in ROM 22 and storage devices 26, and storing data and files necessary for program execution in RAM 23 and storage devices 26.

[0037] ROM22 is a storage means for storing basic I / O programs and various data, and is composed of, for example, PROM, flash memory, etc. RAM23 is a storage means for temporarily storing data, and is composed of, for example, SDRAM, DRAM, etc. External storage drive25 is a control means that can read and write data to recording media 24 such as magnetic tape, DVD, etc., and is composed of, for example, magnetic tape storage, DVD drive, etc.

[0038] The storage device 26 is a storage means for storing application programs, the OS, control programs, related programs, various information, etc., and is composed of, for example, a hard disk drive (HDD), a solid-state drive (SDD), etc. The input device 27 is for inputting commands (instructions), etc., to the system terminal 12, and is composed of, for example, a keyboard, a pointing device (mouse, etc.), a touch panel, etc.

[0039] The display device 28 displays commands input by the input device 27, the response output of the system terminal 12 to those commands, and various other displays, and is composed of, for example, a liquid crystal display, plasma display, organic EL, etc. The communication unit 29 is a control means that controls communication with external storage 14, external terminal 16, etc. via the network NW, and is composed of, for example, a communication card, etc.

[0040] The imaging means 12a is a means for imaging the worker's work inside the store, and consists of, for example, a camera installed inside the store where the worker is working, or a built-in camera in the external terminal 16.

[0041] <System Terminal / Function> Next, we will explain the functions of the system terminal 12.

[0042] The storage device 26 of the system terminal 12 stores a program (work suggestion program) that causes the system terminal 12 to function as a work information extraction means 12b, a work information generation means 12d, a work information evaluation means 12e, and a provision means 12f.

[0043] <System terminal / function / work information extraction means> Next, the work information extraction means 12b will be described.

[0044] The work information extraction means 12b is a means capable of analyzing the work of an employee in the store using image data captured by the imaging means 12a, and extracting work information WI that includes information about the work performed by the employee and information about the manner of the work. In this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0045] As mentioned above, "work performed by employees" refers to tasks performed by store staff in drugstores, convenience stores, supermarkets, etc. Examples of "work performed by employees" include loading products onto carts (cart work), transporting products to shelves in the store (transportation work), replenishing products on shelves (display work), optimizing product displays, changing product layouts, inspecting products, creating POP displays, setting up promotional materials, cleaning the store, and implementing security measures.

[0046] "Work style" refers to the specific content, methods, and procedures of the work. Examples of work styles for cart work include the order in which products are placed on the cart (for example, placing larger products on the cart first, placing heavier products on the cart first, placing products with a large amount of stock in the store on the cart first, and placing products that are slow to be restocked on the shelves on the cart first), and the way products are placed on the cart (for example, sorting products by size before placing them on the cart, sorting products by type before placing them on the cart, and aligning the heights of the products).

[0047] Examples of work methods for transportation include selecting a route to transport goods to the display shelves (for example, moving the shelves to prioritize displaying goods with fewer items, moving the shelves to take the shortest possible route, moving the shelves to take the shortest possible route, moving the shelves to prioritize displaying goods with more items loaded on the cart), and the method and timing of transporting the goods (for example, leveling the height of the goods, transporting with multiple workers, transporting during off-peak hours).

[0048] Examples of work methods for displaying products include the order in which products are replenished (arranged) on the shelves (for example, placing products with fewer units on the shelves first, placing larger products first, placing heavier products first, and placing products with approaching expiration dates last), and the way products are arranged on the shelves (for example, arranging products so that they are all the same height, arranging products so that as many products as possible can be displayed, arranging products so that their packaging is easily visible, unloading products from carts before displaying them, and displaying products while moving them on carts).

[0049] The work information extraction means 12b analyzes the image data (moving image data and still image data) captured by the imaging means 12a using conventionally known image recognition or AI (artificial intelligence), and determines whether the work performed by the worker falls under the category of "cart work," "transportation work," or "display work."

[0050] Next, if the work performed by the worker falls under the category of "cart work," the work information extraction means 12b analyzes the image data captured by the imaging means 12a using conventionally known image recognition or AI (artificial intelligence), etc., to identify the work pattern of "cart work" (for example, placing larger items on the cart first), and calculates the work time required for the cart work, the total number and types of items that were able to be placed on the cart, and the processing speed of the cart work (a value obtained by dividing the "total number of items that were able to be placed on the cart" by the "work time required for the cart work").

[0051] Furthermore, if the work performed by the worker falls under the category of "transportation work," the work information extraction means 12b analyzes the image data captured by the imaging means 12a using conventionally known image recognition or AI (artificial intelligence), etc., to identify the type of work for "transportation work" (for example, moving display shelves to take the shortest possible route), and calculates the work time required for the transportation work, the total number and types of goods transported, and the processing speed of the transportation work (a value obtained by dividing the "total number of goods transported" by the "work time required for the transportation work").

[0052] Furthermore, if the work performed by the worker falls under the category of "display work," the work information extraction means 12b analyzes the image data captured by the imaging means 12a using conventionally known image recognition or AI (artificial intelligence), etc., to identify the work pattern of the "display work" (for example, placing heavier items on the display shelves first), and calculates the work time required for the display work, the total number and types of items displayed, and the processing speed of the display work (a value obtained by dividing the "total number of items displayed" by the "work time required for the display work").

[0053] Next, the work information extraction means 12b extracts the combination of the identified "work performed by the worker" and "the work style of the work" as work information WI, associates it with the worker's ID (for example, the worker's name or employee number), and stores it in the storage device 26.

[0054] Figure 3(a) shows an example of work information WI extracted by the work information extraction means 12b.

[0055] In this example, the work information WI extracted by worker A includes combinations of worker A's task "cart operation" and work type "place larger items on the cart first", worker A's task "transportation operation" and work type "move the display shelves to take the shortest possible route", and worker A's task "display operation" and work type "place heavier items on the display shelves first". This work information WI is associated with worker A's ID and stored in the memory device 26.

[0056] Furthermore, as work information WI by worker B, combinations of worker B's work "cart work" and work style "load items with large stock onto the cart first" are extracted, combinations of worker B's work "transportation work" and work style "transport while avoiding peak hours" are extracted, and combinations of worker B's work "display work" and work style "arrange items with small quantities on the display shelves first" are extracted, and these work information WI are associated with worker B's ID and stored in the storage device 26.

[0057] Furthermore, when an employee inputs product information (e.g., product code) into an external terminal 16 (e.g., a handheld terminal) during the work process (e.g., by scanning a QR code (registered trademark) attached to the product), the system is configured to transmit the product information to the system terminal 12.

[0058] Specifically, when an operator performs a "cart operation," they input information about the goods placed on the cart into an external terminal 16 (for example, a handheld terminal), and this information is transmitted to the system terminal 12 via the network NW. The work information extraction means 12b performs processes such as subtracting the "inventory quantity of goods placed on the cart" stored in the external storage 14, based on the work information WI of the cart operation stored in the storage device 26 and the information about the goods placed on the cart obtained from the external terminal 16.

[0059] Furthermore, when a worker inputs information about the goods to be transported into an external terminal 16 (for example, a handheld terminal) during a "transportation operation," the information about those goods is transmitted to the system terminal 12 via the network NW. The work information extraction means 12b obtains "product location information," "layout information," etc., from the external storage 14 based on the work information WI of the transportation operation stored in the storage device 26 and the information about the goods to be transported obtained from the external terminal 16, and performs processes such as calculating the shortest transportation route from the starting point to the display shelf.

[0060] Furthermore, when an operator inputs information about products displayed on the shelves into an external terminal 16 during "display work," the information about those products is transmitted to the system terminal 12 via the network NW. The work information extraction means 12b performs processes such as adding the "number of products displayed on the shelves" stored in the external storage 14, based on the work information WI of the display work stored in the storage device 26 and the information about products displayed on the shelves obtained from the external terminal 16.

[0061] <System terminal / function / work information generation means> Next, the work information generation means 12d will be described.

[0062] The work information generation means 12d evaluates work and work patterns using predetermined indicators, assigns evaluation scores to work information WI corresponding to the work and work patterns, and generates work information (optimal work information) BWI from among multiple work information WI that is estimated to have the best work efficiency using the evaluation scores. In this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0063] As mentioned above, "specified indicators" are criteria for evaluating a worker's work and the manner in which that work is performed. Examples of indicators for evaluating cart work include the time spent on cart work, the total number and types of goods that could be placed on the cart, the processing speed of cart work (the value obtained by dividing "total number of goods that could be placed on the cart" by "time spent on cart work"), the decrease in inventory calculated based on inventory information (an indicator of how many goods could be placed on the cart), and the increase in the number of items on display calculated based on display information (an indicator of how many goods could be transported to the display shelves).

[0064] Furthermore, indicators for evaluating transportation operations include, for example, the time required for transportation, the shortest transportation route calculated based on product location information indicating the display location of products in the store and layout information indicating the layout of display shelves in the store, and the processing speed of transportation operations (a value obtained by dividing the "total number of products transported" by the "time required for transportation operations").

[0065] Furthermore, indicators for evaluating display work include, for example, the time spent on display work, the total number and types of products displayed, the processing speed of display work (a value obtained by dividing "total number of products displayed" by "time spent on display work"), the decrease in inventory calculated based on inventory information (an indicator of how many products were able to be displayed), the increase in the number of products displayed calculated based on display quantity information (an indicator of how many products were able to be displayed), and the purchase quantity included in the purchase history information (the degree to which the arrangement of products on the shelves had an impact on the purchase quantity).

[0066] The work information generation means 12d evaluates the work and work style using predetermined indicators and assigns an evaluation score to the work information WI corresponding to the work and work style. The evaluation score may be assigned by processing by AI (artificial intelligence) that has learned the evaluation scores of the worker's work and work style through machine learning. The following is a detailed explanation for each work.

[0067] <An example of evaluating cart operation> Next, we will explain an example of evaluating cart operation.

[0068] For example, in the cart operation performed by worker A shown in Figure 3(a), the work information generation means 12d provides an indicator for evaluating the cart operation. (stand Time spent on vehicle repairs , decreases due to trolley work stock number etc. The following criteria will be used to evaluate the work performed by worker A (cart work) and the manner in which the work is performed (placing larger items on the cart first).

[0069] Then, a comprehensive evaluation is conducted using one or more indicators (for example, comparing the cart work performed in the past or the cart work performed by worker B). The time required for this task is long, but it can be reduced by using a trolley. An evaluation is performed (e.g., the amount of decrease in inventory is small), and an evaluation score (for example, 5 on a 10-point scale) is assigned to the work information WI corresponding to the work performed and the work style by worker A.

[0070] Furthermore, in the cart operation performed by worker B shown in Figure 3(a), the work information generation means 12d provides an indicator for evaluating the cart operation. (stand Time spent on the vehicle work, Inventory decreases due to cart operation. The work performed by worker B (cart work) and the manner of the work (placing items with large inventory on the cart first) will be evaluated using the following criteria.

[0071] Then, a comprehensive evaluation is conducted using one or more indicators (for example, compared to past cart operations or cart operations performed by worker A). 、 Dolly work Shorter working time, reduced inventory due to cart operation. An evaluation (such as "there are many") is performed, and an evaluation score (for example, 7 on a 10-point scale) is assigned to the work information WI corresponding to the work and work style performed by worker B.

[0072] <An example of evaluating transportation work> Next, we will explain an example of evaluating transportation operations.

[0073] For example, in the transportation work performed by worker A shown in Figure 3(a), the work information generation means 12d evaluates the work performed by worker A (transportation work) and the work method of said work (moving the display shelves to take the shortest possible route) using indicators for evaluating the transportation work (processing speed of the transportation work, time required for the transportation work, transportation route, total distance of the transportation route, etc.).

[0074] Then, a comprehensive evaluation is performed using multiple types of indicators (for example, an evaluation of whether the processing speed of the transportation work is faster and the distance of the transportation route is shorter compared to transportation work performed in the past or by worker B), and an evaluation score (for example, 9 on a 10-point scale) is assigned to the work information WI corresponding to the work and work style performed by worker A.

[0075] Furthermore, for example, in the transportation work performed by worker B shown in Figure 3(a), the work information generation means 12d evaluates the work performed by worker B (transportation work) and the manner of the work (transporting while avoiding congestion) using indicators for evaluating the transportation work (processing speed of the transportation work, work time required for the transportation work, transportation route, total distance of the transportation route, etc.).

[0076] Then, a comprehensive evaluation is conducted using multiple types of indicators (for example, an evaluation of the processing speed of the transport work and the distance of the transport route compared to the transport work performed by worker A in the past), and an evaluation score (for example, 2 on a 10-point scale) is assigned to the work information WI corresponding to the work and work style performed by worker B.

[0077] <An example of evaluating display work> Next, I will explain an example of evaluating display work.

[0078] For example, in the display work performed by worker A shown in Figure 3(a), the work information generation means 12d evaluates the work performed by worker A (display work) and the manner of the work (placing heavier items on the display shelves first) using indicators for evaluating the display work (processing speed of the display work, time required for the display work, decrease in inventory, increase in the number of items on display, purchase quantity, etc.).

[0079] Then, a comprehensive evaluation is conducted using multiple indicators (for example, an evaluation of whether the processing speed of the display work is slower and the increase in the number of items on display is smaller compared to display work performed in the past or by worker B), and an evaluation score (for example, 3 on a 10-point scale) is assigned to the work information WI corresponding to the work and work style performed by worker A.

[0080] Furthermore, for example, in the display work performed by worker B shown in Figure 3(a), the work information generation means 12d evaluates the work performed by worker B (display work) and the manner of the work (placing items with fewer items on the shelves first) using indicators for evaluating the display work (processing speed of the display work, time required for the display work, decrease in inventory, increase in the number of items on display, purchase quantity, etc.).

[0081] Then, a comprehensive evaluation is conducted using multiple indicators (for example, evaluating whether the display work is processed faster and the quantity of displayed products purchased is higher compared to display work performed in the past or by worker A), and an evaluation score (for example, 6 on a 10-point scale) is assigned to the work information WI corresponding to the work and work style performed by worker B.

[0082] Next, the work information generation means 12d refers to the evaluation score and generates work information (optimal work information) BWI, which is estimated to be the most efficient work information (optimal work information) from among the multiple work information WI stored in the storage device 26.

[0083] Figure 3(b) shows an example of BWI (Bodywork Information Indicator) generated using evaluation scores.

[0084] The work information generation means 12d refers to the evaluation scores ES of multiple cart operations and stores the work information WI of the cart operation of worker B, who has the highest evaluation score ES, in the storage device 26 as the work information (optimal work information) BWI which is estimated to be the most efficient work information.

[0085] Furthermore, the work information generation means 12d refers to the evaluation scores ES of multiple transport operations and stores the work information WI of the transport operation of worker A, who has the highest evaluation score ES, in the storage device 26 as the work information (optimal work information) BWI which is estimated to be the most efficient work information.

[0086] Furthermore, the work information generation means 12d refers to the evaluation scores ES of multiple display tasks and stores the work information WI of the display task of worker B, who has the highest evaluation score ES, in the storage device 26 as the work information (optimal work information) BWI which is estimated to be the most efficient work information.

[0087] <System terminal / Function / Method of delivery> Next, the providing means 12f will be described.

[0088] The providing means 12f is a means capable of providing optimal work information, and in this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0089] The providing means 12f provides (transmits) the optimal work information BWI stored in the storage device 26 by the work information generation means 12d to an external terminal 16 or the like. The destination (transmission destination) of the optimal work information BWI is not particularly limited. For example, the optimal work information BWI may be provided (transmitted) to a display device 28 equipped on the system terminal 12 so that the optimal work information BWI is displayed on the display device 28, or the optimal work information BWI may be transmitted to an external device via a network NW.

[0090] For example, if the work information generation means 12d stores the work information WI of worker B's cart work as optimal work information BWI in the storage device 26, the providing means 12f transmits the work information WI of worker B's cart work (in this example, information on the work performed by worker B (cart work) and the work method of said work (loading items with more inventory onto the cart first)) to the external terminal 16 and displays it on the display means of the external terminal 16.

[0091] Furthermore, for example, if the work information generation means 12d stores the work information WI of worker A's transport work as optimal work information BWI in the storage device 26, the providing means 12f transmits the work information WI of worker A's transport work (in this example, information on the work performed by worker A (transport work) and the work method of said work (moving the display shelves to take the shortest possible route)) to the external terminal 16 and displays it on the display means of the external terminal 16.

[0092] Furthermore, for example, if the work information generation means 12d stores the work information WI of worker B's display work as optimal work information BWI in the storage device 26, the providing means 12f transmits the work information WI of worker B's display work (in this example, information on the work performed by worker B (display work) and the work method of said work (arranging items with fewer items on the display shelf first)) to the external terminal 16 and displays it on the display means of the external terminal 16.

[0093] In this example, it is possible to propose the optimal work content based on the actual work content of skilled workers. Furthermore, it is possible to generate optimal work information based on the work of multiple workers, thereby increasing the reliability of the optimal work information.

[0094] <System terminal / function / work information evaluation means> Next, the work information evaluation means 12e will be described.

[0095] The work information evaluation means 12e is a means for outputting an evaluation of the work information WI as a work evaluation WE, and in this example, it is composed of a program or the like stored in the storage device 26 of the system terminal 12.

[0096] The work information evaluation means 12e requests an evaluation of the optimal work information BWI from an external terminal 16 carried by the worker who performed the work according to the optimal work information BWI, and stores the information received from the external terminal 16 as a work evaluation WE, associating it with the optimal work information BWI, in the storage device 26.

[0097] Figure 4(a) shows an example of work information WI extracted by the work information extraction means 12b and a work evaluation associated with the work information WI, and Figure 4(b) shows an example of optimal work information BWI extracted by the work information extraction means 12b.

[0098] In this example, worker A's "cart operation," "transportation operation," and "display operation" are associated with and stored work evaluation scores of "8," "9," and "7" on a 10-point scale, respectively. Similarly, worker B's "cart operation," "transportation operation," and "display operation" are associated with and stored with work evaluation scores of "7," "2," and "6" on a 10-point scale, respectively.

[0099] The work information generation means 12d evaluates the work and work style using predetermined indicators, assigns evaluation scores to the work information corresponding to the work and work style, and uses the evaluation scores to select the optimal work information BWI for "cart work" that is estimated to have the best work efficiency from among multiple pieces of work information. However, if work evaluation WE is stored in association with the work information WI, the evaluation information WE associated with the work style of "cart work" is further taken into account to generate the optimal work information BMI.

[0100] Even if the work information generation means 12d generates work information WI for the cart work of worker B, who has the highest evaluation score ES, as work information (optimal work information) BWI that is estimated to be the most efficient, it further takes into account the evaluation information WE associated with the work style of "cart work" and selects "place the larger items on the cart first" for worker A, who has a relatively high work evaluation WE, as the optimal work information BWI for "cart work," as shown in Figure 4(b), and stores it in the storage device 26. It also transmits information to the external terminal 16 to display, instructing it to place the corresponding items on the cart first.

[0101] Furthermore, the work information generation means 12d evaluates the work and work style using predetermined indicators, assigns evaluation scores to the work information corresponding to the work and work style, and uses the evaluation scores to select the optimal work information BWI for "transportation work" that is estimated to have the best work efficiency from among multiple pieces of work information. However, if work evaluation WE is stored in association with the work information WI, the evaluation information WE associated with the work style of "transportation work" is further taken into account to generate the optimal work information BMI.

[0102] Even if the work information generation means 12d generates work information WI for the transport work of worker A, who has the highest evaluation score ES, as work information (optimal work information) BWI that is estimated to be the most efficient, it further takes into account the evaluation information WE associated with the work style of "transport work" and selects "move the display shelves to take the shortest possible route" for worker A, who has a relatively high work evaluation WE, as the optimal work information BWI for "transport work" as shown in Figure 4(b), and stores it in the storage device 26. It also calculates the shortest transport route based on the acquired layout information and product location information, and transmits the shortest transport route to the external terminal 16 for display.

[0103] Furthermore, the work information generation means 12d evaluates the work and work style using predetermined indicators, assigns evaluation scores to the work information corresponding to the work and work style, and uses the evaluation scores to select the optimal work information BWI for "display work" that is estimated to have the best work efficiency from among multiple work information. However, if work evaluation WE is stored in association with the work information WI, the evaluation information WE associated with the work style of "display work" is further taken into account to generate the optimal work information BMI.

[0104] Even if the work information generation means 12d generates work information WI for the display work of worker B, who has the highest evaluation score ES, as work information (optimal work information) BWI that is estimated to be the most efficient, it further takes into account the evaluation information WE associated with the work style of "display work" and selects "place heavier items on the display shelf first" for worker A, who has a relatively high work evaluation WE, as the optimal work information BWI for "display work," as shown in Figure 4(b), and stores it in the storage device 26. It also transmits information to the external terminal 16 to display, instructing it to place the corresponding items on the display shelf first.

[0105] This example demonstrates that it becomes possible to improve optimal work information by incorporating evaluations of the work performed, thereby further enhancing the reliability of optimal work information.

[0106] Furthermore, by associating and storing the worker's skill level (e.g., years of work experience) with each piece of work information (WI), and configuring the system to generate optimal work information (BMI) by further considering the worker's skill level, it becomes possible to improve the optimal work information by taking the worker's skill level into account, thereby further enhancing the reliability of the optimal work information.

[0107] <Work Proposal System / Summary> As described above, the work suggestion system according to this embodiment (for example, the work suggestion system 10 shown in Figures 1 and 2) is characterized by comprising: an imaging means (for example, an imaging means 12a shown in Figures 1 and 2) for imaging the work of a worker in the store; a work information extraction means (for example, a work information extraction means 12b shown in Figures 1 and 2) capable of analyzing the work of the worker in the store using the image data captured by the imaging means and extracting work information including information on the work performed by the worker and information on the work style of the work; a work information generation means (for example, a work information generation means 12d shown in Figures 1 and 2) for evaluating the work and the work style using predetermined indicators, assigning evaluation scores to the work information corresponding to the work and the work style, and generating work information (hereinafter referred to as "optimal work information") that is estimated to be the most efficient work information from among a plurality of work information using the evaluation scores; and a providing means (for example, a providing means 12f shown in Figures 1 and 2) capable of providing the optimal work information.

[0108] Furthermore, the work suggestion method according to this embodiment (for example, the method executed by the work suggestion system 10 shown in Figures 1 and 2) is a work suggestion method executed by a work suggestion system configured to have imaging means (for example, imaging means 12a shown in Figures 1 and 2) for imaging the work of a worker in the store, and includes a work information extraction step (for example, a process executed by the work information extraction means 12b shown in Figures 1 and 2) that analyzes the work of the worker in the store using image data captured by the imaging means and extracts work information including information on the work performed by the worker and information on the work style of the work, The work proposal method is characterized by being able to perform at least the following steps: a work information generation step (for example, a process performed by the work information generation means 12d shown in Figures 1 and 2) which evaluates the work and the work manner using predetermined indicators, assigns an evaluation score to the work information corresponding to the work and the work manner, and generates work information that is estimated to be the most efficient among a plurality of work pieces of information (hereinafter referred to as "optimal work information") using the evaluation score; and a provision step (for example, a process performed by the provision means 12f shown in Figures 1 and 2) which makes the optimal work information available.

[0109] Furthermore, the work suggestion program according to this embodiment (for example, the program executed by the work suggestion system 10 shown in Figures 1 and 2) is a program for a work suggestion system configured to have imaging means (for example, imaging means 12a shown in Figures 1 and 2) for imaging the work of an employee in a store, and is characterized in that it causes a computer to function as: work information extraction means (for example, work information extraction means 12b shown in Figures 1 and 2) capable of analyzing the work of the employee in the store using image data captured by the imaging means and extracting work information including information on the employee's work and information on the manner of the work; work information generation means (for example, work information generation means 12d shown in Figures 1 and 2) that evaluates the work and the manner of the work using predetermined indicators, assigns evaluation scores to the work information corresponding to the work and the manner of the work, and generates work information (hereinafter referred to as "optimal work information") that is estimated to be the most efficient among a plurality of pieces of work information using the evaluation scores; and providing means (for example, providing means 12f shown in Figures 1 and 2) capable of providing the optimal work information.

[0110] According to the work suggestion system, work suggestion method, and work suggestion program of this embodiment, it is possible to suggest the optimal work content based on the actual work content of skilled workers and other workers.

[0111] Furthermore, the work suggestion system according to this embodiment includes: an imaging means for capturing images of the work of multiple workers in the store; an external terminal carried by each of the multiple workers; a work information extraction means capable of analyzing the work of the workers in the store using the image data captured by the imaging means and extracting work information including information on the work performed by the workers and information on the work style of the work; a work information generation means for evaluating the work and the work style using predetermined indicators, assigning evaluation scores to the work information corresponding to the work and the work style, and generating work information (hereinafter referred to as "optimal work information") that is estimated to be the most efficient among the multiple pieces of work information using the evaluation scores; and a provision means capable of providing the optimal work information. The work performed by the workers includes, but is less likely to include, the work of placing the products on a cart (hereinafter referred to as "cart work"), the work of transporting the products to the display shelves in the store (hereinafter referred to as "transportation work"), and the work of replenishing the products on the display shelves (hereinafter referred to as "display work"). The work information extraction means stores multiple pieces of work information, each piece of which consists of information indicating the work performed by the worker and information indicating the work style of the work, in association with the worker's ID in the storage means. The work information generation means refers to multiple pieces of work information corresponding to the cart work and the evaluation score among the multiple pieces of work information stored in the storage means, and uses the evaluation score to select one piece of work information corresponding to the cart work that is estimated to be the most efficient (hereinafter referred to as "optimal cart work information") from among the multiple pieces of work information corresponding to the cart work, and transmits the work style information included in the optimal cart work information to the external terminal for display. The work information generation means also refers to multiple pieces of work information corresponding to the transport work and the evaluation score among the multiple pieces of work information stored in the storage means, and uses the evaluation score to select one piece of work information corresponding to the transport work that is estimated to be the most efficient (hereinafter referred to as "optimal transport work information").The work proposal system may also be characterized in that it is possible to select one of the optimal transport work information and transmit the information of the work method included in the optimal transport work information to the external terminal for display, and refer to the evaluation score and a plurality of work information corresponding to the display work among the plurality of work information stored in the storage means, and use the evaluation score to select one of the plurality of work information corresponding to the display work that is estimated to be the most efficient work (hereinafter referred to as "optimal display work information") from among the plurality of work information corresponding to the display work and transmit the information of the work method included in the optimal display work information to the external terminal for display.

[0112] Furthermore, the aforementioned predetermined indicators may include the worker's evaluation of the work performed.

[0113] With this configuration, it becomes possible to improve the optimal work information based on the actual work evaluations of the workers, further enhancing the reliability of the optimal work information.

[0114] In other words, the work suggestion system according to this embodiment includes: an imaging means for imaging the work of multiple workers in a store; an external terminal carried by each of the multiple workers; a work information extraction means capable of analyzing the work of the workers in the store using the image data captured by the imaging means and extracting work information including information on the work performed by the worker and information on the work style of the work; a work information generation means for evaluating the work and the work style using predetermined indicators, assigning evaluation scores to the work information corresponding to the work and the work style, and generating work information (hereinafter referred to as "optimal work information") that is estimated to be the most efficient work information from among the multiple pieces of work information using the evaluation scores; a providing means capable of providing the optimal work information; and a work information evaluation means capable of recording the evaluation of the work information as a work evaluation. The work performed by the workers includes the work of placing the products on a cart (hereinafter referred to as "cart work"), the work of transporting the products to the display shelves in the store (hereinafter referred to as "transportation work"), and the work of replenishing the products on the display shelves (hereinafter referred to as "display work").) and at least the work information extraction means stores in a storage means a plurality of work information, which consists of information indicating work performed by the worker and information indicating the work manner of the work, and the work evaluation for the work information received from the external terminal, associated with the worker's ID. The work information generation means refers to a plurality of work information corresponding to the trolley work and the work evaluation among the plurality of work information stored in the storage means, and selects the work information corresponding to the trolley work with the highest work evaluation among the plurality of work information corresponding to the trolley work which is estimated to be the most efficient work, and transmits the work manner information included in the work information to the external terminal for display. The work proposal system may be characterized in that it can refer to the work information and the work evaluation, select the work information corresponding to the transport work that is estimated to be the most efficient among a plurality of work information corresponding to the transport work, and transmit the work mode information included in the work information to the external terminal for display, and refer to the work evaluation and a plurality of work information corresponding to the display work among the plurality of work information stored in the storage means, select the work information corresponding to the display work that is estimated to be the most efficient among a plurality of work information corresponding to the display work, and transmit the work mode information included in the work information to the external terminal for display.

[0115] Furthermore, the worker may include at least a first worker (for example, the first worker WK1 shown in Figure 1) and a second worker (for example, the second worker WK2 shown in Figure 1), and the work information generation means may be capable of generating the optimal work information by combining the work information of the first worker and the work information of the second worker.

[0116] With this configuration, optimal work information can be generated based on the work of multiple workers, thereby increasing the reliability of the optimal work information.

[0117] It should be noted that the work suggestion method, work suggestion program, and work suggestion learning model according to the present invention are not limited to the embodiments described above, and various modifications can be made without departing from the spirit of the present invention.

[0118] Therefore, for example, in the above embodiment, an example was shown in which product information PI is stored in external storage 14 in advance, but product information PI may also be acquired in real time from an external terminal 16 (for example, a POS terminal at a retail store or a website that provides product information PI) via a network NW.

[0119] Furthermore, the work information evaluation means 12e is not an essential component of the "work proposal system" according to the present invention, and a system without the work information evaluation means 12e may also be used. [Industrial applicability]

[0120] The work suggestion system, work suggestion method, and work suggestion program according to the present invention can be widely applied to various fields as a cloud service (SaaS). [Explanation of symbols]

[0121] 10. Work Proposal System 12 System Terminals 12a Imaging means 12b Work information extraction means 12c Information storage means 12d Work information generation means 12e Work Information Evaluation Method 12f Means of provision 14. External Storage 16 External terminals 21 CPU 22 ROM 23 RAM 24 Recording media 25 External storage drives 26 Storage device 27 Input devices 28 Display device 29 Communications Department NW Network WK1 First Worker WK2 Second Worker WI Work Information BWI Optimal Work Information WE Work Evaluation

Claims

1. An imaging means for imaging the work of multiple workers inside a store, Each of the aforementioned workers carries an external terminal, A work information extraction means capable of analyzing the worker's work in the store using image data captured by the imaging means, and extracting work information including information about the worker's work and information about the manner of the work, A work information generation means that evaluates the work method for each work using predetermined indicators set for each work, assigns an evaluation score to the work information corresponding to the work method for the work, and generates work information (hereinafter referred to as "optimal work information") which is estimated to be the most efficient among a plurality of work information using the evaluation score, The system includes a means for providing and displaying the aforementioned optimal work information on an external terminal. A work suggestion system characterized by the following features.

2. In the work proposal system described in claim 1, The information regarding the aforementioned work includes information regarding the work of loading goods onto a trolley (hereinafter referred to as "trolley work"). The information regarding the work procedure includes information on how to load the goods onto the trolley. The aforementioned predetermined indicators include the working time required for the trolley operation and the number of goods in stock that are reduced as a result of the trolley operation. A work suggestion system characterized by the following features.

3. In the work suggestion system according to claim 1 or 2, The information regarding the aforementioned work includes information regarding the work of transporting the goods to the display shelves in the store (hereinafter referred to as "transportation work"). The information regarding the work procedure includes information on route selection for transporting the product to the display shelf, or information on the method and timing of transporting the product. The aforementioned predetermined indicators include the processing speed of the transportation work and the shortest transportation route. A work suggestion system characterized by the following features.

4. In the work proposal system described in claim 3, The information regarding the aforementioned work includes information regarding the work of replenishing products on display shelves (hereinafter referred to as "display work"). The information regarding the work procedure includes information on the order in which products are displayed on the display shelf, or information on how products are arranged on the display shelf. The predetermined indicators include the processing speed of the display work and the increase in the number of products displayed on the display shelves. A work suggestion system characterized by the following features.

5. In the work suggestion system according to claim 1 or 2, The aforementioned predetermined indicators include the worker's evaluation of the work. A work suggestion system characterized by the following features.

6. In the work suggestion system according to claim 1 or 2, The aforementioned workers include at least a first worker and a second worker, The work information generation means is capable of generating the optimal work information by combining the work information of the first worker and the work information of the second worker. A work suggestion system characterized by the following features.

7. A work suggestion method is performed by a work suggestion system configured to include an imaging means for capturing images of multiple tasks performed by workers within a store, and an external terminal carried by each of the multiple workers, A work information extraction step that analyzes the worker's work in the store using image data captured by the imaging means and extracts work information including information about the worker's work and information about the manner of the work, A work information generation step which involves evaluating the work method for each task using predetermined indicators set for each task, assigning an evaluation score to the work information corresponding to the work method for the task, and generating work information (hereinafter referred to as "optimal work information") that is estimated to be the most efficient among multiple pieces of work information using the evaluation score, The system is capable of performing at least the step of providing and displaying the aforementioned optimal work information on the external terminal, A method for proposing work characterized by the following features.

8. A program for a work suggestion system comprising imaging means for imaging the work of multiple workers in a store, and an external terminal carried by each of the multiple workers, Computers, A work information extraction means capable of analyzing the worker's work in the store using image data captured by the imaging means, and extracting work information including information about the worker's work and information about the manner of the work, A work information generation means that evaluates the work method for each work using predetermined indicators set for each work, assigns an evaluation score to the work information corresponding to the work method for the work, and generates work information (hereinafter referred to as "optimal work information") which is estimated to be the most efficient among a plurality of work information using the evaluation score, The aforementioned optimal work information is provided to the external terminal and functions as a means for displaying it. A work suggestion program characterized by the following:

Images