Performance-based compensation determination device and computer program

Abstract

To provide a result reward determination device that contributes to reduction of users visiting an administrative procedure counter of a government office and appropriately determines a result reward for the reduction of the users.SOLUTION: A result reward determination device includes: a guidance notification unit that notifies a user of online procedure guidance, when an administrative procedure based on browsing result information of the user and an administrative procedure based on online administrative procedure result information do not match, or, when the user has not performed any online administrative procedure within a specified period from time of browsing an administrative procedure homepage based on the browsing result information; and a result reward calculation unit that records result data of the online administrative procedure as result reward calculation target data, when the user performs the online administrative procedure based on the online administrative procedure result information obtained after the notification of the online procedure guidance.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an achievement reward determination device and a computer program.

Background Art

[0002] In recent years, the Pay for Success (PFS) contract method, a new public-private partnership approach, has attracted attention. PFS refers to a business in which local public bodies and others pay remuneration according to the results of services provided by private operators. In PFS, achievement indicators corresponding to the solution of administrative issues are set, and commission fees and the like are paid in linkage with the improvement status of the achievement indicator values.

[0003] Patent Document 1 describes an administrative procedure support device that supports various administrative procedures to public offices required for company establishment and the like. The administrative procedure support device described in Patent Document 1 stores information on administrative procedures corresponding to the purpose, and provides information on the corresponding administrative procedures to the client via a network based on a request from the client.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] In the business form of PFS described above, for the purpose of improving the efficiency of the window operations of administrative procedures of public offices, it is conceivable to entrust a private operator with measures to reduce the number of users visiting the windows of administrative procedures of public offices. Further, the administrative procedure support device described in Patent Document 1 mentioned above provides information on administrative procedures to the client via a network, but cannot support the client to perform administrative procedures online.

[0006] This invention was made in consideration of these circumstances, and its purpose is to contribute to reducing the number of users visiting administrative procedure counters at government offices, and to appropriately determine performance-based compensation for such reductions in users. [Means for solving the problem]

[0007] One aspect of the present invention is a performance-based compensation determination device comprising: a browsing history information acquisition unit that acquires browsing history information indicating that a user has viewed a homepage relating to a particular administrative procedure; an online administrative procedure history information acquisition unit that acquires online administrative procedure history information indicating that an administrative procedure has been performed online by the user after the user has viewed the homepage relating to the particular administrative procedure, based on the browsing history information; a guidance notification unit that notifies the user of online procedure guidance regarding the particular administrative procedure if the particular administrative procedure identified by the browsing history information does not match all administrative procedures identified by the online administrative procedure history information, or if the user has not performed any administrative procedures online within a predetermined period from the time the user viewed the homepage relating to the particular administrative procedure identified by the browsing history information, based on the online administrative procedure history information acquired after the user has been notified of online procedure guidance regarding the particular administrative procedure, and includes the data of the online administrative procedure in the performance-based compensation calculation data. One aspect of the present invention is a performance-based compensation determination device that further comprises an online work time acquisition unit for acquiring online work time, which is the working time of staff in online administrative procedures, and a counter work time acquisition unit for acquiring counter work time, which is the working time of staff in counter administrative procedures, wherein the performance-based compensation calculation unit calculates the amount of staff work time reduced by online administrative procedures for counter administrative procedures related to administrative procedures included in the performance-based compensation calculation target data based on the online work time and the counter work time, and calculates the amount of performance-based compensation based on the calculated reduction time. One aspect of the present invention is a performance-based compensation determination device that further comprises a utility cost information acquisition unit that acquires utility cost information indicating the utility costs of a facility where counter administrative procedures are performed, and the performance-based compensation calculation unit calculates the difference between the utility costs before notification of online procedure guidance and the utility costs after notification, and calculates the performance-based compensation amount based on the calculated utility cost reduction amount. One aspect of the present invention is a performance-based compensation determination device, further comprising a road congestion information acquisition unit that acquires road congestion information indicating the degree of congestion on roads surrounding a facility where counter administrative procedures are performed, and a performance-based compensation calculation unit that calculates the difference between the congestion degree before notification of online procedure guidance and the congestion degree after notification, and calculates the performance-based compensation amount based on the calculated reduction in congestion degree. One aspect of the present invention is a performance-based compensation determination device further comprising an online administrative procedure record unit that records, for each user, the record of notifications of online procedure guidance and the record of administrative procedures performed online by the user, and the performance-based compensation calculation unit that calculates the amount of performance-based compensation based on the number of users who performed an administrative procedure online for the first time after receiving a notification of online procedure guidance. One aspect of the present invention is a performance-based compensation determination device in which the performance-based compensation calculation unit calculates the performance-based compensation amount based on the number of users who, after being notified of the online procedure guidance, perform an administrative procedure online for the first time that has not been performed in the past. One aspect of the present invention is a performance-based compensation determination device, further comprising an offline administrative procedure performance information acquisition unit that acquires offline administrative procedure performance information indicating administrative procedures performed offline by the user after the user has viewed a homepage relating to the first administrative procedure, based on the browsing performance information; a guidance notification unit further notifies the user of offline procedure guidance relating to the first administrative procedure; and a performance-based compensation calculation unit, based on the offline administrative procedure performance information acquired after notifying the user of offline procedure guidance relating to the first administrative procedure, further includes the performance data of the first administrative procedure performed offline in the performance-based compensation calculation data if the user has performed the first administrative procedure offline. One aspect of the present invention is a performance-based compensation determination device in which the performance-based compensation calculation unit calculates the performance-based compensation amount by giving a lower evaluation to the offline performance data compared with the online performance data. One aspect of the present invention is a performance-based compensation determination device in which the performance-based compensation calculation unit calculates the respective distribution amounts for distributing the performance-based compensation amount to the contractor for the project to reduce administrative procedures at the counter and to the users with respect to the performance data recorded in the performance-based compensation calculation target data. One aspect of the present invention is a performance-based compensation determination device, further comprising: an action history data acquisition unit that acquires user action history data; and an administrative procedure association information storage unit that stores administrative procedure association information relating the user's actions to administrative procedures, wherein the guidance notification unit notifies the user of online procedure guidance regarding administrative procedures associated with the user's actions shown in the action history data. One aspect of the present invention is a performance-based compensation determination device in which the behavioral history data includes the user's visit history to facilities where administrative procedures are performed and the user's web usage history, and the guidance and notification unit notifies the user of the online procedure guidance when the user's frequency of visits to the facilities and web usage frequency meet predetermined guidance and notification conditions. One aspect of the present invention is a performance-based compensation determination device, further comprising: a web browsing operation history data acquisition unit that acquires a user's web browsing operation history data; a model storage unit that stores a trained model that has been subjected to machine learning to infer the degree of stress associated with browsing websites related to administrative procedures based on the web browsing operation history data for each user's web usage level determined based on the web browsing operation history data; and an estimation unit that uses the trained model to determine the target user's stress level from the target user's web usage level and the designation of the website related to administrative procedures that the target user browses, wherein the guidance notification unit determines whether or not to notify the target user of the online procedure guidance based on the target user's stress level, and is a performance-based compensation determination device. One aspect of the present invention is a performance-based compensation determination device in which the guidance notification unit notifies the target user of the online procedure guidance when the target user's stress level is low, notifies the target user of guidance on operating a website related to administrative procedures when the target user's stress level is medium, and notifies the target user of offline procedure guidance related to the one administrative procedure when the target user's stress level is high. One aspect of the present invention is a performance-based compensation determination device further comprising: an online administrative procedure record unit that records the online administrative procedure record for each user; and an SNS user information acquisition unit that acquires SNS user information related to the target user in a social networking service, wherein the notification unit notifies users who have a record of online administrative procedures among the users included in the SNS user information of a request for support for the target user's online administrative procedure when the target user's stress level is at a high level and the target user's Web usage level is at or above a predetermined level. One aspect of the present invention is a performance-based compensation determination device that further comprises an online administrative procedure record unit for recording the online administrative procedure performance for each user, and an SNS user information acquisition unit for acquiring SNS user information related to the target user in a social networking service, wherein the notification unit notifies the target user of the online administrative procedure performance of users included in the SNS user information when the target user's stress level is high or medium. One aspect of the present invention is a performance-based compensation determination device, further comprising a distance information acquisition unit that acquires distance information indicating the distance from a location specified by the user to a facility where administrative procedures are performed, and the guidance notification unit that prioritizes notifying users of the online procedure guidance when the distance is greater than or equal to a predetermined length.

[0008] One aspect of the present invention is a performance-based compensation determination method executed by a performance-based compensation determination device, comprising: a step of acquiring browsing history information to acquire browsing history information indicating that a user has viewed a homepage relating to a particular administrative procedure; a step of acquiring online administrative procedure history information based on the browsing history information to acquire online administrative procedure history information indicating that an administrative procedure was performed online by the user after the user viewed the homepage relating to the particular administrative procedure; a step of notifying the user of online procedure guidance for the particular administrative procedure if the particular administrative procedure identified by the browsing history information does not match all administrative procedures identified by the online administrative procedure history information, or if the user has not performed any administrative procedures online within a predetermined period from the time the user viewed the homepage relating to the particular administrative procedure identified by the browsing history information; and a performance-based compensation calculation step of including the data of the online administrative procedure in performance-based compensation calculation data if the user has performed the particular administrative procedure online based on the online administrative procedure history information acquired after notifying the user of the online procedure guidance for the particular administrative procedure.

[0009] One aspect of the present invention is a computer program for causing a performance-based compensation determination device's computer to execute: a browsing history information acquisition step of acquiring browsing history information indicating that a user has viewed a homepage related to a particular administrative procedure; an online administrative procedure performance information acquisition step of acquiring online administrative procedure performance information indicating that an administrative procedure has been performed online by the user after the user has viewed the homepage related to the particular administrative procedure, based on the browsing history information; a guidance notification step of notifying the user of online procedure guidance for the particular administrative procedure if the particular administrative procedure identified by the browsing history information does not match all administrative procedures identified by the online administrative procedure performance information, or if the user has not performed any administrative procedures online within a predetermined period from the time the user viewed the homepage related to the particular administrative procedure identified by the browsing history information, based on the online administrative procedure performance information acquired after the user has been notified of the online procedure guidance for the particular administrative procedure, and if the user has performed the particular administrative procedure online, a performance data of the online particular administrative procedure is included in the performance-based compensation calculation data. [Effects of the Invention]

[0010] According to the present invention, it is possible to reduce the number of users visiting the administrative procedure counters of government offices and to appropriately determine performance-based compensation for such reductions in users. [Brief explanation of the drawing]

[0011] [Figure 1] This is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the first embodiment. [Figure 2] This is a flowchart showing an example of the procedure for determining performance-based compensation according to the first embodiment. [Figure 3] This is a flowchart showing an example of the procedure for determining performance-based compensation according to the first embodiment. [Figure 4] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the second embodiment. [Figure 5] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the third embodiment. [Figure 6] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the fourth embodiment. [Figure 7] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the fifth embodiment. [Figure 8] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the sixth embodiment. [Figure 9] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the seventh embodiment. [Figure 10] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the eighth embodiment. [Figure 11] A block diagram showing a configuration example of a performance-based reward determination system and a performance-based reward determination device according to the ninth embodiment. [Figure 12] A diagram showing a configuration example of learning data for machine learning of a model according to the ninth embodiment. [Figure 13] A diagram showing an example of estimating the degree of stress by a learned model according to the ninth embodiment.

Mode for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0013] [[ID=##ID=41]]][First Embodiment] Figure 1 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the first embodiment. In the performance-based compensation determination system shown in Figure 1, the performance-based compensation determination device 1 performs information processing to determine performance-based compensation for reducing the number of users visiting the counters of government offices for administrative procedures (counter-administrative procedure reduction projects). Counter-administrative procedure reduction projects are outsourced to private companies (contractors) through PFS. Government office administrative procedures include various procedures such as obtaining resident registration certificates, filing notifications such as moving-out notices and marriage registrations, and applying for child allowances.

[0014] The performance-based compensation determination device 1, user terminal 3, online administrative procedure server 4, and administrative procedure-related database 5 send and receive data with external devices via a communication network NW such as the Internet.

[0015] User terminal 3 is a terminal device used by the user. For example, user terminal 3 may include a mobile communication device such as a smartphone, a tablet computer (tablet PC), or a stationary personal computer.

[0016] User terminal 3 utilizes the administrative procedure application 301. The administrative procedure application 301 is an application for performing administrative procedures online. The administrative procedure application 301 may be installed on user terminal 3, or it may be a web application. User terminal 3 also includes a web browser 302 and a scheduler 303. The web browser 302 has the function of accessing websites published on the communication network NW. The scheduler 303 is a tool for managing the user's schedule.

[0017] The online administrative procedure server 4 is a server that provides online services for administrative procedures of government agencies. The online administrative procedure server 4 maintains a website (homepage) related to the specified administrative procedures. Users can access the homepage related to the specified administrative procedures using the web browser 302 on the user terminal 3.

[0018] The administrative procedure application 301 has the function of performing prescribed administrative procedures online in cooperation with the online administrative procedure server 4. By launching the administrative procedure application 301 on the user terminal 3, the user can use the administrative procedure application 301 to perform prescribed administrative procedures online.

[0019] The Administrative Procedure Database 5 is a database that stores data related to various administrative procedures. For example, the Administrative Procedure Database 5 stores online administrative procedure performance information that shows the results of online administrative procedures (online administrative procedures) processed by the online administrative procedure server 4. For example, the Administrative Procedure Database 5 stores offline administrative procedure performance information that shows the results of offline administrative procedures (offline administrative procedures) such as those conducted by mail. For example, the Administrative Procedure Database 5 stores counter administrative procedure performance information that shows the results of administrative procedures conducted at administrative service counters (counter administrative procedures).

[0020] In Figure 1, the performance-based compensation determination device 1 comprises a communication unit 101, a viewing record information acquisition unit 102, an online administrative procedure record information acquisition unit 103, a guidance and notification unit 104, a performance-based compensation calculation unit 105, and a storage unit 200.

[0021] Each function of the performance-based compensation determination device 1 is realized by the device 1 being equipped with computer hardware such as a CPU (Central Processing Unit) and memory, and the CPU executing computer programs stored in memory. The performance-based compensation determination device 1 may be configured using a general-purpose computer device, or it may be configured as a dedicated hardware device. For example, the performance-based compensation determination device 1 may be configured using a server computer connected to a communication network such as the Internet. Furthermore, each function of the performance-based compensation determination device 1 may be realized through cloud computing. Also, the performance-based compensation determination device 1 may be implemented using a single computer, or its functions may be distributed across multiple computers. Additionally, the performance-based compensation determination device 1 may be configured to launch a website using, for example, a WWW system.

[0022] The communication unit 101 communicates with external devices of the performance-based compensation determination device 1 via the communication network NW and sends and receives data.

[0023] The browsing history information acquisition unit 102 acquires browsing history information. Browsing history information is information indicating that a user has viewed a website related to a specific administrative procedure. This website is a website operated by the online administrative procedure server 4. Examples of browsing history information include browsing history information indicating that a user has viewed a website that provides guidance on the procedure for obtaining a resident certificate (resident certificate acquisition procedure guidance website). The browsing history information acquisition unit 102 acquires browsing history information, for example, from the browser history of the web browser 302 of the user terminal 3. The browsing history information acquisition unit 102 also acquires browsing history information, for example, from the website access log of the online administrative procedure server 4.

[0024] The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information that indicates the administrative procedure performed online by a user after they have viewed a website related to a particular administrative procedure, based on the browsing history information. For example, the online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information that indicates the administrative procedure performed online by a user after they have viewed a website providing guidance on obtaining a resident registration certificate, based on the browsing history information.

[0025] The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information, for example, from the administrative procedure application 301 used by the user terminal 3. The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information, for example, from the browser history of the user terminal 3's web browser 302. The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information, for example, from the online schedule information on the user terminal 3's scheduler 303. The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information, for example, from the administrative procedure-related database 5.

[0026] The guidance and notification unit 104 determines whether the user meets the prescribed guidance and notification conditions, and if the conditions are met, it notifies the user of online procedure guidance regarding administrative procedures. Specifically, the guidance and notification unit 104 notifies a user of online procedure guidance regarding an administrative procedure if there is a discrepancy between an administrative procedure identified by browsing history information and all administrative procedures identified by online administrative procedure history information, or if, based on online administrative procedure history information, the user has not performed any administrative procedures online within a prescribed period from the time of browsing the homepage related to the administrative procedure identified by browsing history information.

[0027] For example, if the notification unit 104 finds that the procedure for obtaining a resident registration certificate identified by browsing history information does not match all administrative procedures identified by online administrative procedure history information for a given user, it will notify the user of online procedure guidance regarding the procedure for obtaining a resident registration certificate. For example, if the notification unit 104 finds that, based on online administrative procedure history information, the user has not performed any administrative procedures online within a predetermined period from the time of browsing the resident registration certificate acquisition guidance homepage identified by browsing history information, it will notify the user of online procedure guidance regarding the procedure for obtaining a resident registration certificate.

[0028] Online procedure guidance includes information such as whether the procedure can be performed using the administrative procedure application 301, or the URL (Uniform Resource Locator) of a website related to online administrative procedures (for example, a website explaining online administrative procedures). Online procedure guidance may be notified by sending an online procedure guidance message to the user terminal 3 (online notification), or by mailing an online procedure guidance document (offline notification).

[0029] The performance-based compensation calculation unit 105 calculates performance-based compensation for reducing the number of users visiting government offices for administrative procedures. Based on online administrative procedure performance information obtained after notifying a user of online procedure guidance for a particular administrative procedure, the performance-based compensation calculation unit 105 includes the performance data of the online administrative procedure in the performance-based compensation calculation data if the user is performing the administrative procedure online. For example, based on online administrative procedure performance information obtained after notifying a user of online procedure guidance for obtaining a resident registration certificate, the performance-based compensation calculation unit 105 includes the performance data of the online resident registration certificate acquisition procedure in the performance-based compensation calculation data if the user is performing the resident registration certificate acquisition procedure online.

[0030] Performance data for an administrative procedure can be, for example, performance points. These performance points may be a fixed number for all administrative procedures, or they may differ for each procedure.

[0031] The performance-based compensation calculation unit 105 calculates performance-based compensation based on performance-based compensation target data using a predetermined performance-based compensation calculation method. One example of a performance-based compensation calculation method is to multiply the total value of all performance points recorded in the performance-based compensation target data by a predetermined amount and use the product of the results as the performance-based compensation amount.

[0032] Furthermore, the performance-based compensation calculation unit 105 may calculate the distribution amount for each party to which the performance-based compensation amount is distributed: to the contractor for the project to reduce counter administrative procedures and to the users with respect to the performance data recorded in the performance-based compensation calculation data. The ratio of this distribution is set in advance in the performance-based compensation determination device 1. By distributing the performance-based compensation amount to users, the effect of promoting online administrative procedures by users can be obtained.

[0033] Next, with reference to Figures 2 and 3, the method for determining performance-based compensation performed by the performance-based compensation determination device 1 according to this embodiment will be described. Figures 2 and 3 are flowcharts showing an example of the procedure for determining performance-based compensation according to this embodiment.

[0034] Referring to Figure 2, the online procedure guidance stage of the performance-based compensation determination method performed by the performance-based compensation determination device 1 according to this embodiment will be explained.

[0035] (Step S1) The browsing history information acquisition unit 102 acquires browsing history information. From the acquired browsing history information, the browsing history information acquisition unit 102 extracts users who have viewed websites related to administrative procedures (administrative procedure websites).

[0036] (Step S2) The browsing history information acquisition unit 102 records in the storage unit 200 the administrative procedure website (browsing website) and the date and time of viewing (viewing date and time) that the browsing user viewed, in association with the browsing user.

[0037] (Step S3) The notification unit 104 obtains the startup log of the administrative procedure application 301 from the browsing user's user terminal 3 and determines whether the browsing user's user terminal 3 started the administrative procedure application 301 after the browsing user viewed a webpage. If the administrative procedure application 301 is started as a result of this determination, the process proceeds to step S4; otherwise, the process proceeds to step S6.

[0038] For the sake of clarity, the following explanation will use the procedure for obtaining a resident registration certificate as an example of an administrative procedure. Furthermore, the resident registration certificate acquisition guidance website (Resident Registration Certificate Acquisition Guidance Website) will be used as an example of a website for viewing such information.

[0039] (Step S4) The online administrative procedure performance information acquisition unit 103 acquires online administrative procedure performance information that indicates the administrative procedures performed online by the user after they have viewed the website providing guidance on obtaining a resident certificate, based on the browsing performance information.

[0040] The guidance and notification unit 104 determines, based on the online administrative procedure performance information, whether the user performed any administrative procedures online within a predetermined period from the date and time the user viewed the resident registration procedure guidance website. If the user performed any administrative procedures online as a result of this determination, the system proceeds to step S5; otherwise, the system proceeds to step S6.

[0041] (Step S5) The guidance and notification unit 104 determines whether any of the online administrative procedures identified by the online administrative procedure performance information are procedures for obtaining a resident registration certificate. If, as a result of this determination, any of the online administrative procedures are procedures for obtaining a resident registration certificate, the process shown in Figure 2 is terminated. If none of the online administrative procedures are procedures for obtaining a resident registration certificate, the process proceeds to Step S6.

[0042] (Step S6) The notification unit 104 notifies the browsing user of the online procedure guidance regarding the procedure for obtaining a resident certificate. The notification unit 104 records the online procedure guidance regarding the procedure for obtaining a resident certificate and the date and time the guidance was notified (notification date and time) in the storage unit 200, in association with the browsing user who received the notification. After this, the process shown in Figure 2 is terminated.

[0043] Referring to Figure 3, the performance-based compensation calculation stage of the performance-based compensation determination method performed by the performance-based compensation determination device 1 according to this embodiment will be explained.

[0044] (Step S11) The performance-based compensation calculation unit 105 extracts the users (notification users) who were notified of the online procedure guidance regarding the procedure for obtaining a resident certificate from the records in the storage unit 200.

[0045] (Step S12) After notifying a notified user of the online procedure guidance regarding the procedure for obtaining a resident certificate, the online administrative procedure information acquisition unit 103 acquires online administrative procedure information indicating the administrative procedures performed online by the notified user.

[0046] (Step S13) The performance-based compensation calculation unit 105 obtains the startup log of the administrative procedure application 301 from the notified user's user terminal 3 and determines whether the notified user's user terminal 3 started the administrative procedure application 301 after notifying the notified user of the online procedure guidance regarding the procedure for obtaining a resident certificate. If the administrative procedure application 301 is started as a result of this determination, the process proceeds to step S14; otherwise, the process shown in Figure 3 is terminated.

[0047] (Step S14) Based on the online administrative procedure performance information obtained in Step S12, the performance compensation calculation unit 105 determines whether the notified user performed any administrative procedures online within a predetermined period from the date and time when the online procedure guidance regarding the procedure for obtaining a resident certificate was notified to the notified user. If the result of this determination is that the notified user performed any administrative procedures online, the process proceeds to Step S15; if the notified user has not performed any administrative procedures online, the process shown in Figure 3 is terminated.

[0048] (Step S15) The performance-based fee calculation unit 105 determines whether any of the online administrative procedures identified by the online administrative procedure performance information obtained in step S12 are procedures for obtaining a resident registration certificate. If, as a result of this determination, any of the online administrative procedures are procedures for obtaining a resident registration certificate, the process proceeds to step S16. If none of the online administrative procedures are procedures for obtaining a resident registration certificate, the process shown in Figure 3 is terminated.

[0049] (Step S16) The performance-based compensation calculation unit 105 records the actual data of the online resident registration procedure as performance-based compensation calculation data. Based on the performance-based compensation calculation data, the performance-based compensation calculation unit 105 calculates the performance-based compensation using a predetermined performance-based compensation calculation method. For example, the performance-based compensation calculation unit 105 calculates the performance-based compensation amount as the product of the results of multiplying the total value of all performance points recorded in the performance-based compensation calculation data by a predetermined amount. Furthermore, the performance-based compensation calculation unit 105 may calculate the distribution amount for each party to which the performance-based compensation amount is distributed, based on a predetermined distribution ratio, between the contractor for the reduction of counter administrative procedures and the users with respect to the performance data recorded in the performance-based compensation calculation data.

[0050] According to the first embodiment described above, by notifying users who did not perform administrative procedures related to the viewed website online with guidance on online procedures, it is possible to promote online administrative procedures and contribute to reducing the number of users who visit government offices to complete administrative procedures in person. Furthermore, it is possible to appropriately determine performance-based compensation for the reduction in such users.

[0051] [Second Embodiment] Figure 4 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the second embodiment. In Figure 4, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0052] The performance-based compensation determination device 1 according to the second embodiment further includes an online operational time acquisition unit 106 and a counter operational time acquisition unit 107 in addition to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0053] The online work time acquisition unit 106 acquires online work time, which is the working time of employees in online administrative procedures. Actual online work time is stored in the administrative procedure-related database 5 for each administrative procedure. The online work time acquisition unit 106 acquires online work time from the administrative procedure-related database 5. For example, the administrative procedure-related database 5 stores the online work time for all cases for each administrative procedure.

[0054] The counter operating time acquisition unit 107 acquires the counter operating time, which is the working time of staff in counter administrative procedures. Actual counter operating time is stored in the administrative procedure-related database 5 for each administrative procedure. The counter operating time acquisition unit 107 acquires the counter operating time from the administrative procedure-related database 5. For example, the administrative procedure-related database 5 stores the average value of counter operating time for each administrative procedure.

[0055] The performance-based compensation calculation unit 105 calculates the amount of employee work time reduced by online administrative procedures for administrative procedures included in the performance-based compensation calculation data, based on online working hours and counter working hours, and calculates the performance-based compensation amount based on the calculated reduction in working hours.

[0056] For the sake of explanation, here we will use the procedure for obtaining a resident registration certificate as an example of an administrative procedure included in the data subject to calculation of performance-based compensation. The performance-based compensation calculation unit 105 calculates the total online operating time for X procedures related to obtaining a resident registration certificate. The performance-based compensation calculation unit 105 also calculates the operating time for X procedures by multiplying the average operating time at the counter for obtaining a resident registration certificate by X. Next, the performance-based compensation calculation unit 105 calculates the reduction time, which is the difference obtained by subtracting the total online operating time for X procedures from the operating time for X procedures. Based on this reduction time, the performance-based compensation calculation unit 105 calculates the performance-based compensation using a predetermined performance-based compensation calculation method. As an example of the performance-based compensation calculation method, one method is to pre-set the performance-based compensation amount (performance-based compensation unit price) per hour of reduction time in the performance-based compensation determination device 1, and use the product of the results obtained by multiplying the reduction time by the performance-based compensation unit price as the performance-based compensation amount. The performance-based compensation unit price may be a fixed amount for all administrative procedures, or it may be a different amount for each administrative procedure.

[0057] [Third Embodiment] Figure 5 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the third embodiment. In Figure 5, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0058] The performance-based compensation determination device 1 according to the third embodiment further includes a utility cost information acquisition unit 108 in addition to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0059] The utility cost information acquisition unit 108 acquires utility cost information showing the utility costs of facilities where administrative procedures are performed. This utility cost information is stored in the administrative procedure-related database 5 for each facility. The utility cost information acquisition unit 108 retrieves the utility cost information from the administrative procedure-related database 5. For example, the administrative procedure-related database 5 stores utility cost information showing the daily utility costs of facilities where administrative procedures are performed.

[0060] The performance-based compensation calculation unit 105 calculates the difference between the utility costs before and after notification of the online procedure guidance, based on the utility cost information, and calculates the performance-based compensation using a predetermined performance-based compensation calculation method based on the calculated utility cost reduction amount. As an example of the performance-based compensation calculation method, a calculation coefficient to be multiplied by the utility cost reduction amount is set in advance in the performance-based compensation determination device 1, and the performance-based compensation amount is the product of the results obtained by multiplying the utility cost reduction amount by the calculation coefficient. The calculation coefficient may be a constant value for all facilities, or it may be a different value for each facility.

[0061] [Fourth Embodiment] Figure 6 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the fourth embodiment. In Figure 6, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0062] The performance-based compensation determination device 1 according to the fourth embodiment further includes a road congestion information acquisition unit 109 in addition to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0063] The road congestion information acquisition unit 109 acquires road congestion information that indicates the degree of road congestion around facilities where administrative procedures are performed. This road congestion information is stored in the administrative procedures-related database 5 for each facility. The road congestion information acquisition unit 109 retrieves road congestion information from the administrative procedures-related database 5. For example, the administrative procedures-related database 5 stores road congestion information that indicates the daily degree of road congestion around facilities where administrative procedures are performed.

[0064] The performance-based compensation calculation unit 105 calculates the difference between the congestion level before and after notification of online procedure guidance based on road congestion information, and calculates the performance-based compensation amount based on the calculated congestion reduction amount using a predetermined performance-based compensation calculation method. As an example of the performance-based compensation calculation method, a performance-based compensation amount per unit amount of congestion reduction (performance-based compensation unit price) is set in advance in the performance-based compensation determination device 1, and the performance-based compensation amount is calculated by multiplying the congestion reduction amount by the performance-based compensation unit price. The performance-based compensation unit price may be a fixed amount for all facilities, or it may be a different amount for each facility.

[0065] [Fifth Embodiment] Figure 7 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the fifth embodiment. In Figure 7, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0066] The performance-based compensation determination device 1 according to the fifth embodiment further includes an online administrative procedure record unit 110 in addition to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0067] The online administrative procedure record unit 110 records, for each user, the record of notifications regarding online procedures and the record of online administrative procedures performed by the user online, in association with each user.

[0068] The performance-based compensation calculation unit 105 determines the number of users who performed an online administrative procedure for the first time after receiving notification of the online procedure guidance (number of novice users) based on the records in the online administrative procedure performance record unit 110. Based on the number of novice users, the performance-based compensation calculation unit 105 calculates the performance-based compensation amount using a predetermined performance-based compensation calculation method. As an example of the performance-based compensation calculation method, a performance-based compensation amount per novice user (performance-based compensation unit price) is set in advance in the performance-based compensation determination device 1, and the performance-based compensation amount is calculated by multiplying the number of novice users by the performance-based compensation unit price. The performance-based compensation unit price may be a fixed amount for all administrative procedures, or it may be a different amount for each administrative procedure.

[0069] Furthermore, the performance-based compensation calculation unit 105 may determine the number of users who have performed an administrative procedure online for the first time after notification of online procedure guidance, a procedure not recorded in past records (number of experienced users), based on the records of the online administrative procedure performance record unit 110. The performance-based compensation calculation unit 105 may also calculate the performance-based compensation amount based on the number of experienced users using a predetermined performance-based compensation calculation method. As an example of a performance-based compensation calculation method, a performance-based compensation amount per experienced user (performance-based compensation unit price) may be set in advance in the performance-based compensation determination device 1, and the performance-based compensation amount may be the product of the results obtained by multiplying the number of experienced users by the performance-based compensation unit price. The performance-based compensation unit price may be a fixed amount for all administrative procedures, or it may be a different amount for each administrative procedure.

[0070] [Sixth Embodiment] Figure 8 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the sixth embodiment. In Figure 8, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0071] The performance-based compensation determination device 1 according to the sixth embodiment further includes an offline administrative procedure performance information acquisition unit 111 in addition to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0072] The Offline Administrative Procedure Performance Information Acquisition Unit 111 acquires offline administrative procedure performance information, based on browsing history information, that indicates the administrative procedures performed offline by the user after they have viewed a website related to a particular administrative procedure. For example, based on browsing history information, the Offline Administrative Procedure Performance Information Acquisition Unit 111 acquires offline administrative procedure performance information, based on browsing history information, that indicates the administrative procedures performed offline by the user, such as by mail, after they have viewed a website providing guidance on obtaining a resident registration certificate. The Offline Administrative Procedure Performance Information Acquisition Unit 111 acquires offline administrative procedure performance information from the administrative procedure-related database 5.

[0073] The notification unit 104, based on browsing history information, further notifies users who have viewed a website related to a particular administrative procedure of offline procedure guidance related to that administrative procedure. For example, the notification unit 104 further notifies users who have viewed a website providing guidance on obtaining a resident certificate of offline procedure guidance related to obtaining a resident certificate of (for example, guidance on procedures for obtaining a resident certificate of mail).

[0074] The performance-based compensation calculation unit 105, based on offline administrative procedure performance information obtained after notifying the user of offline procedure guidance for a particular administrative procedure, further includes the performance data of the offline administrative procedure in the performance-based compensation calculation data if the user is performing the administrative procedure offline. For example, the performance-based compensation calculation unit 105, based on offline administrative procedure performance information obtained after notifying the user of offline procedure guidance for obtaining a resident registration certificate, further includes the performance data of the offline resident registration certificate acquisition procedure in the performance-based compensation calculation data if the user is performing the resident registration certificate acquisition procedure offline.

[0075] The performance-based compensation calculation unit 105 may calculate the performance-based compensation amount by giving a lower evaluation to offline performance data compared with online performance data. This is because offline administrative procedures, such as those conducted by mail, incur costs such as postage, compared to online administrative procedures. For example, the performance data for a single administrative procedure may be performance points, and the offline performance points may be less than the online performance points. The performance points may be a fixed number for all administrative procedures, or they may differ for each administrative procedure.

[0076] The performance-based compensation calculation unit 105 calculates performance-based compensation based on performance-based compensation target data using a predetermined performance-based compensation calculation method. One example of a performance-based compensation calculation method is to multiply the total value of all performance points recorded in the performance-based compensation target data by a predetermined amount and use the product of the results as the performance-based compensation amount.

[0077] [Seventh Embodiment] Figure 9 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the seventh embodiment. In Figure 9, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0078] The performance-based compensation determination device 1 according to the seventh embodiment further includes a distance information acquisition unit 112 compared to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0079] The distance information acquisition unit 112 acquires distance information indicating the distance from the location specified by the user to the facility where the administrative procedure is performed. Location information indicating the location of the facility is stored in the administrative procedure-related database 5 for each facility. The distance information acquisition unit 112 acquires the location information of the facility that performs the administrative procedure closest to the location specified by the user from the administrative procedure-related database 5. The distance information acquisition unit 112 calculates the distance between the acquired location information and the location specified by the user.

[0080] The guidance notification unit 104 prioritizes notifying users whose distance, as determined by the distance information acquisition unit 112, is greater than or equal to a predetermined length, of online procedure guidance. Examples of locations specified by users include their home, a primary place of stay other than their home, or a place of stay during daytime hours. Users who are far from such locations to the facility where they will perform the administrative procedure may find it burdensome to travel to the facility, and therefore, these users are given priority in receiving online procedure guidance. Furthermore, since mailing online procedure guidance documents incurs costs such as postage, it is preferable to prioritize notifying such users. Additionally, the system may determine whether there is public transportation available for travel from the user's specified location to the facility where the administrative procedure will be performed, and further prioritize notifying users without such public transportation.

[0081] [Eighth Embodiment] Figure 10 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the eighth embodiment. In Figure 10, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0082] The performance-based compensation determination device 1 according to the eighth embodiment further includes an action history data acquisition unit 113 compared to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The differences from the first embodiment will be mainly described below.

[0083] The behavioral history data acquisition unit 113 acquires the user's behavioral history data. Behavioral history data is data that shows the history of the user's past actions. The behavioral history data acquisition unit 113 acquires behavioral history data from the user terminal 3. For example, the behavioral history data acquisition unit 113 acquires data showing the history of places the user terminal 3 has visited as behavioral history data.

[0084] The memory unit 200 stores administrative procedure association information that links user actions with administrative procedures. Administrative procedure association information indicates the corresponding administrative procedure for each type of action. For example, the action "visiting a real estate agent" is associated with the administrative procedure "notifying a change of address and obtaining a resident registration certificate." For example, the action "visiting a nursery school" is associated with the administrative procedure "applying for child allowance." For example, the action "visiting a wedding venue" is associated with the administrative procedure "registering a marriage."

[0085] The guidance and notification unit 104 notifies the user of online procedural guidance regarding administrative procedures associated with the user's actions shown in the behavior history data, based on the administrative procedure association information. For example, the guidance and notification unit 104 notifies a user whose behavior history data shows the action "visit to a real estate agent" of online procedural guidance for the administrative procedures "notification of moving out" and "obtaining a resident certificate" associated with the action "visit to a real estate agent".

[0086] Furthermore, the administrative procedure association information may also include information indicating the corresponding administrative procedure and the notification conditions for each type of action. For example, the action "Visiting a real estate agent" may be associated with the administrative procedure "Notification of moving out, obtaining a resident certificate" and the notification condition "Visiting X or more times in a month." For example, the action "Visiting a nursery school" may be associated with the administrative procedure "Applying for child allowance" and the notification condition "Visiting Y or more times in a month."

[0087] The guidance and notification unit 104, based on administrative procedure association information, notifies the user of online procedure guidance regarding administrative procedures associated with the user's actions shown in the activity history data if the user's actions meet the guidance and notification conditions. For example, for a user whose activity history data shows the action "visit to a real estate agent," the guidance and notification unit 104 notifies the user of online procedure guidance for the administrative procedures "notification of moving out" and "obtaining a resident certificate" associated with the action "visit to a real estate agent" if the user's action "visit to a real estate agent" meets the guidance and notification condition "more than X visits per month."

[0088] Furthermore, the system may also include a user behavior estimation unit that estimates user behavior based on behavioral history data, thereby improving the accuracy of the user's past behavior.

[0089] Furthermore, if the behavioral history data includes the user's visit history to facilities where counter administrative procedures are performed and the user's web usage history, the guidance and notification unit 104 may also notify the user of online procedure guidance if the user's frequency of visits to the facility and web usage frequency meet predetermined guidance and notification conditions. These guidance and notification conditions are, for example, that the number of visits to the facility or the number of counter administrative procedures performed at the facility is above a predetermined number, and the web usage frequency is above a predetermined frequency (for example, the web usage time is above a predetermined number of hours per day). This is because notifying users who are accustomed to using the web but still perform counter administrative procedures is thought to have a greater effect in promoting online administrative procedures.

[0090] Furthermore, if the behavioral history data includes the user's purchase history, the guidance and notification unit 104 may notify the user of online procedural guidance regarding administrative procedures associated with the user's actions (purchase history) based on the administrative procedure association information. For example, the guidance and notification unit 104 will notify a user whose behavioral history data shows the action "purchase of wedding rings" of online procedural guidance for the administrative procedure "marriage registration" associated with the action "purchase of wedding rings." For example, the guidance and notification unit 104 will notify a user whose behavioral history data shows the action "purchase of nursing care products" of online procedural guidance for the administrative procedure "application for long-term care insurance" associated with the action "purchase of nursing care products" if the user's action "purchase of nursing care products" meets the guidance and notification condition "XX or more purchases in one month."

[0091] [Ninth Embodiment] Figure 11 is a block diagram showing an example configuration of a performance-based compensation determination system and performance-based compensation determination device according to the ninth embodiment. In Figure 11, the same reference numerals are used for parts corresponding to the parts in Figure 1, and their descriptions are omitted.

[0092] The performance-based compensation determination device 1 according to the ninth embodiment further includes a Web browsing operation history data acquisition unit 114, an estimation unit 115, an online administrative procedure performance record unit 116, and an SNS user information acquisition unit 117, compared to the performance-based compensation determination device 1 according to the first embodiment shown in Figure 1. The storage unit 200 stores the trained model MD. The differences from the first embodiment will be mainly described below.

[0093] In the ninth embodiment, a pre-trained model MD generated by machine learning is used to estimate the level of stress a user experiences when browsing a website related to administrative procedures (administrative procedure site), and a decision is made as to whether or not to notify the user of online procedure guidance based on the estimated level of stress.

[0094] The Web browsing history data acquisition unit 114 acquires the user's Web browsing history data. Web browsing history data is data that shows the history of browsing operations performed by the user on administrative procedure websites. The Web browsing history data acquisition unit 114 acquires Web browsing history data from the user terminal 3.

[0095] The trained model MD is a machine learning model that infers the degree of stress associated with browsing administrative procedure websites based on web browsing history data, for each user's web usage level determined based on web browsing history data. This machine learning may be performed by the performance-based compensation determination device 1, or by another information processing device other than the performance-based compensation determination device 1.

[0096] As an example of this embodiment, the web usage level has three stages: "High," which is the highest level of web usage frequency; "Medium," which is the medium level of web usage frequency; and "Low," which is the lowest level of web usage frequency. The web usage level is predetermined for each user based on their web browsing history data.

[0097] The estimation unit 115 uses a trained model MD to determine the stress level of the target user (target user) based on the target user's web usage level and the designation of the administrative procedure site that the target user accesses. In this embodiment, the stress level is divided into three stages: "High" (the highest level of stress), "Medium" (a moderate level of stress), and "Low" (the lowest level of stress).

[0098] The notification unit 104 decides whether or not to notify a target user of online procedure guidance based on the target user's stress level. For example, the notification unit 104 notifies only target users with a "low" stress level of online procedure guidance, and does not notify target users with a "high" or "medium" stress level of online procedure guidance. For example, the notification unit 104 notifies target users with a "high" stress level of offline procedure guidance (for example, guidance on performing administrative procedures by mail). For example, the notification unit 104 notifies target users with a "medium" stress level of guidance on how to operate the administrative procedure website.

[0099] Furthermore, the guidance and notification unit 104 may, based on the Web usage levels of the target user's family, use the product of the results obtained by multiplying the estimated stress level of the target user by a predetermined coefficient (less than 1) if there is a person in the target user's family with a "high" or "medium" Web usage level as the final stress level.

[0100] The online administrative procedure record unit 116 records the online administrative procedure records for each user.

[0101] The SNS user information acquisition unit 117 acquires information about SNS users who have a relationship with the target user on a social networking service (SNS). SNS user information includes information that indicates SNS users who are connected to the target user on the SNS, such as SNS users that the target user follows or SNS users that follow the target user. The SNS user information acquisition unit 117 acquires SNS user information from the user terminal 3.

[0102] The notification unit 104 may, when the target user's stress level is "high" and the target user's web usage level is above a predetermined level, notify users included in the SNS user information who have a history of online administrative procedures of a support request for the target user's online administrative procedures, based on the records in the online administrative procedure record unit 116. After this support request is notified, the notified user agrees to provide support for the target user's online administrative procedures. In such cases, the notification unit 104 notifies the target user that they can receive support for online administrative procedures from the notified user. As a result, the notified user begins providing support for online administrative procedures to the target user.

[0103] The notification unit 104 may, when the target user's stress level is "high" or "medium," notify the target user of the online administrative procedure performance record of users included in the SNS user information based on the records of the online administrative procedure performance record unit 116. For example, if the notification unit 104 detects that any user A included in the SNS user information has completed an online procedure, such as "Resident registration certificate acquisition procedure," based on the records of the online administrative procedure performance record unit 116, for a target user whose stress level is "high" or "medium," it may send a message such as "User A has obtained a resident registration certificate through an online procedure. Time taken: XX minutes" to the target user's user terminal 3. This has the effect of encouraging the target user to complete the online procedure. Furthermore, if the target user completes the online procedure after the message "User A has obtained a resident registration certificate through an online procedure. Time taken: XX minutes" has been sent to the target user, a predetermined reward may be given to User A. Furthermore, the message "User A has obtained a resident registration certificate through an online procedure. Time taken: XX minutes" may be posted on SNS. This has the effect of encouraging users who are connected to User A on social media to complete online procedures.

[0104] Next, the trained model MD according to this embodiment will be described in detail.

[0105] This section describes the machine learning process used to generate the trained model (MD). In this model, the model is subjected to machine learning that infers the level of stress associated with browsing administrative procedure websites based on web browsing history data, tailored to each user's level of web usage.

[0106] Figure 12 shows an example of the configuration of training data for machine learning in the model according to this embodiment. In Figure 12, the training data for each user includes web usage level, web browsing history data, and ground truth data for stress level. The training data includes web browsing history data and ground truth data for stress level when the user's online administrative procedures were not completed. The web browsing history data is a history of browsing operations performed by the user on the administrative procedure site, and includes the viewing time and number of views for each page of the administrative procedure site. In the example in Figure 12, the administrative procedure site consists of pages 1 through 5, with page 5 being the page where the procedure is completed. Ground truth data for stress level can be obtained, for example, from the measurement results of the low-frequency (LF) and high-frequency (HF) components of heart rate variability. If the LF component is greater than the HF component, it is considered that the stress level is high. It is also possible to obtain ground truth data for stress level from eye movement measurement data. Note that the values ​​of each item shown in Figure 12 are for explanatory purposes only and do not differ from the actual values.

[0107] In the machine learning process for the model, the training data exemplified in Figure 12 is used to train the model to infer the degree of stress associated with browsing administrative procedure websites. The trained model MD, after undergoing this machine learning, outputs the target user's stress level based on the target user's web usage level and the specified administrative procedure website that the target user is browsing.

[0108] Figure 13 shows an example of stress level estimation using a trained model according to this embodiment. As shown in Figure 13, the trained model MD obtains an estimated stress level of the target user from the target user's web usage level and the specified administrative procedure site that the target user accesses. In the example in Figure 13, the data specifying the administrative procedure site accessed by the target user is the history of the user's access to the administrative procedure site, consisting of the viewing time and number of views for each page of the administrative procedure site. Also, in the example in Figure 13, the target user is a user who did not complete the online administrative procedure. Note that the values ​​of each item shown in Figure 13 are for illustrative purposes only and do not represent actual values.

[0109] The above describes the embodiments of the present invention. It should be noted that a combination of the above-described embodiments is also possible.

[0110] According to the above-described embodiment, it is possible to reduce the number of users visiting the administrative procedure counters of government offices and to appropriately determine performance-based compensation for such reduction in users.

[0111] Furthermore, this will enable an overall improvement in service quality when outsourcing projects to private businesses through PFS, such as projects to reduce administrative procedures at service counters, thereby contributing to Goal 8 of the United Nations-led Sustainable Development Goals (SDGs), "Promote inclusive and sustainable economic growth, employment and decent work for all."

[0112] Although embodiments of the present invention have been described in detail above with reference to the drawings, the specific configuration is not limited to these embodiments, and design modifications and the like are also included within the scope of the gist of the present invention.

[0113] Alternatively, computer programs for realizing the functions of each of the above-mentioned devices may be recorded on a computer-readable recording medium, and the programs recorded on this recording medium may be loaded into a computer system and executed. Note that the term "computer system" here may include hardware such as an operating system and peripheral devices. Furthermore, "computer system" shall also include the homepage provisioning environment (or display environment) if a WWW system is being used. Furthermore, "computer-readable recording media" refers to writable non-volatile memory such as flexible disks, magneto-optical disks, ROMs, and flash memory, portable media such as DVDs (Digital Versatile Discs), and storage devices such as hard disks built into computer systems.

[0114] Furthermore, "computer-readable recording media" also includes volatile memory (such as DRAM (Dynamic Random Access Memory)) within computer systems that act as servers or clients when programs are transmitted via networks such as the Internet or communication lines such as telephone lines, which retain programs for a certain period of time. Furthermore, the above program may be transmitted from a computer system that stores the program in a memory device or the like to another computer system via a transmission medium or by transmission waves within the transmission medium. Here, the "transmission medium" used to transmit the program refers to a medium that has the function of transmitting information, such as a network (communication network) like the Internet or a communication line (communication line) like a telephone line. Furthermore, the above program may be intended to implement some of the functions described above. It may also be a so-called differential file (differential program) that can implement the aforementioned functions in combination with programs already recorded in the computer system. [Explanation of Symbols]

[0115] 1...Performance-based compensation determination device, 3...User terminal, 4...Online administrative procedure server, 5...Administrative procedure-related database, 101...Communication unit, 102...Browsing history information acquisition unit, 103...Online administrative procedure performance information acquisition unit, 104...Guidance and notification unit, 105...Performance-based compensation calculation unit, 106...Online operating time acquisition unit, 107...Counter operating time acquisition unit, 108...Utility cost information acquisition unit, 109...Road congestion information acquisition unit, 110...Online administrative procedure performance record unit, 111...Offline administrative procedure performance information acquisition unit, 112...Distance information acquisition unit, 113...Behavioral history data acquisition unit, 114...Web browsing operation history data acquisition unit, 115...Estimation unit, 116...Online administrative procedure performance record unit, 117...SNS user information acquisition unit, MD...Trained model, 200...Storage unit, NW...Communication network

Claims

1. A browsing history information acquisition unit that acquires browsing history information indicating that a user has viewed a website related to a specific administrative procedure, Based on the browsing history information, an online administrative procedure history acquisition unit acquires online administrative procedure history information indicating the administrative procedure the user performed online after browsing the website related to the aforementioned administrative procedure. If the administrative procedure identified by the aforementioned browsing history information does not match all administrative procedures identified by the aforementioned online administrative procedure history information, or if, based on the aforementioned online administrative procedure history information, the user has not performed any administrative procedures online within a predetermined period from the time of browsing the homepage relating to the aforementioned administrative procedure identified by the aforementioned browsing history information, the notification unit notifies the user of online procedure guidance for the aforementioned administrative procedure, A performance-based compensation calculation unit, based on the online administrative procedure performance information obtained after notifying the user of the online procedure guidance for the aforementioned administrative procedure, includes the performance data of the online administrative procedure in the performance-based compensation calculation data when the user is performing the aforementioned administrative procedure online. A performance-based compensation determination device equipped with the following features.

2. The online work time acquisition unit acquires online work time, which is the working time of staff in online administrative procedures, It further includes a counter operating time acquisition unit that acquires counter operating time, which is the working time of staff in counter administrative procedures, The performance-based compensation calculation unit calculates the amount of employee work time reduced by online administrative procedures for counter administrative procedures related to administrative procedures included in the performance-based compensation calculation data, based on the online working hours and the counter working hours, and calculates the performance-based compensation amount based on the calculated reduction in working hours. The performance-based compensation determination device according to claim 1.

3. It is further equipped with a utility cost information acquisition unit that acquires utility cost information showing the utility costs of facilities where administrative procedures are performed at the counter. The performance-based compensation calculation unit calculates the difference between the utility costs before and after the notification of the online procedure guidance, and calculates the performance-based compensation amount based on the calculated reduction in utility costs. The performance-based compensation determination device according to claim 1.

4. It is further equipped with a road congestion information acquisition unit that acquires road congestion information indicating the degree of congestion on roads surrounding facilities where administrative procedures are performed at the counter. The performance-based compensation calculation unit calculates the difference between the congestion level before and after the notification of the online procedure guidance, and calculates the performance-based compensation amount based on the calculated reduction in congestion level. The performance-based compensation determination device according to claim 1.

5. The system further includes an online administrative procedure record section that records, for each user, the history of notifications regarding online procedures and the history of administrative procedures performed online by the user. The performance-based fee calculation unit calculates the performance-based fee amount based on the number of users who perform administrative procedures online for the first time after receiving notification of the online procedure guidance. The performance-based compensation determination device according to claim 1.

6. The aforementioned performance-based fee calculation unit calculates the performance-based fee amount based on the number of users who, after receiving notification of online procedure guidance, performed an administrative procedure online for the first time that was not previously performed. The performance-based compensation determination device according to claim 5.

7. The system further includes an offline administrative procedure information acquisition unit that, based on the browsing history information, acquires offline administrative procedure information indicating the administrative procedures performed offline by the user after the user has viewed the website relating to the aforementioned administrative procedure. The notification unit further notifies the user of the offline procedure guidance regarding the aforementioned administrative procedure, The performance-based compensation calculation unit, based on the offline administrative procedure performance information obtained after notifying the user of the offline procedure guidance regarding the first administrative procedure, further includes the data of the offline administrative procedure performance in the performance-based compensation calculation data if the user is performing the first administrative procedure offline. The performance-based compensation determination device according to claim 1.

8. The performance-based compensation calculation unit calculates the respective distribution amounts for distributing the performance-based compensation amount to the contractor for the project to reduce administrative procedures at the counter and to the users with respect to the performance data recorded in the performance-based compensation calculation data. A performance-based compensation determination device according to any one of claims 1 or 7.

9. A behavioral history data acquisition unit that acquires user behavioral history data, It further comprises an administrative procedure association information storage unit that stores administrative procedure association information linking user actions with administrative procedures, The aforementioned notification unit notifies the user of online procedural guidance regarding administrative procedures related to the user's actions shown in the behavioral history data. The performance-based compensation determination device according to claim 1.

10. The aforementioned behavioral history data includes the user's visit history to facilities where administrative procedures are performed and the user's web usage history. The notification unit will notify the user of the online procedure guidance when the user's frequency of visiting the facility and frequency of using the Web meet the predetermined notification conditions. The performance-based compensation determination device according to claim 9.

11. A web browsing history data acquisition unit that acquires user web browsing history data, A model storage unit stores a trained model that uses machine learning to infer the degree of stress associated with browsing websites related to administrative procedures, based on the user's web usage level determined based on web browsing history data, and The system further comprises an estimation unit that uses the pre-trained model to determine the target user's stress level based on the target user's web usage level and the designation of the website related to administrative procedures that the target user accesses, The notification unit determines whether or not to notify the target user of the online procedure guidance based on the target user's stress level. The performance-based compensation determination device according to claim 1.

12. The aforementioned notification unit is If the stress level of the target user is at a low level, the target user will be notified of the online procedure guidance. If the stress level of the target user is at a moderate level, the target user will be notified of instructions and guidance regarding the operation of websites related to administrative procedures. If the stress level of the target user is at a high level, the target user will be notified of offline procedure guidance regarding the aforementioned administrative procedure. The performance-based compensation determination device according to claim 11.

13. The online administrative procedure record-keeping unit records the online administrative procedure history for each user, The system further includes an SNS user information acquisition unit that acquires SNS user information related to the aforementioned target user in a social networking service, The notification unit, when the target user's stress level is high and the target user's web usage level is above a predetermined level, notifies users included in the SNS user information who have a history of using online administrative procedures of the target user's request for support with online administrative procedures. The performance-based compensation determination device according to claim 11.

14. The system further includes a distance information acquisition unit that acquires distance information indicating the distance from a location specified by the user to a facility where administrative procedures are performed. The notification unit prioritizes notifying users whose distance is greater than or equal to a predetermined length of time of the online procedure guidance. The performance-based compensation determination device according to claim 1.

15. The computer in the performance-based compensation determination device, A step to obtain browsing history information, which obtains browsing history information indicating that a user has viewed a website related to a specific administrative procedure, Based on the browsing history information, the online administrative procedure history information acquisition step acquires online administrative procedure history information indicating the administrative procedure the user performed online after browsing the website related to the aforementioned administrative procedure. If the administrative procedure identified by the browsing history information does not match all administrative procedures identified by the online administrative procedure history information, or if the user has not performed any administrative procedures online within a predetermined period from the time of browsing the website relating to the administrative procedure identified by the browsing history information, based on the online administrative procedure history information, the notification step of notifying the user of online procedure guidance for the administrative procedure, A performance-based fee calculation step in which, based on the online administrative procedure performance information obtained after notifying the user of the online procedure guidance for the aforementioned administrative procedure, the user performs the aforementioned administrative procedure online, and the performance data of the said online administrative procedure is included in the performance-based fee calculation data; A computer program designed to execute something.

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