Management systems, management methods, and programs

Abstract

To provide a management system which allows for keeping a product on hold for an appropriate period.SOLUTION: A management system disclosed herein comprises reception means for receiving an on-hold request for putting a product on hold from a customer, setting means for setting a receipt deadline for the product to be put on hold at a store according to the on-hold request, and location acquisition means for acquiring location information on a customer terminal carried by the customer. The setting means extends the receipt deadline based on the location information on the customer terminal.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] This disclosure relates to a management system and the like.

Background Art

[0002] When the inventory of a product that a customer wants to purchase is available at a store, the customer may request the store to hold the product. If the store holds the product, it can prevent the product from being purchased by another customer before the customer visits the store.

[0003] Patent Document 1 discloses a notification device that acquires an instruction from a user terminal to hold a product that the user wishes to purchase and notifies a store terminal of instruction information instructing the store to hold the product.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] When the holding period of a product is long, if the customer does not come to pick up the product, the store may miss the opportunity to sell the product to another customer. However, when the holding period of the product is short, the holding may be canceled even though the customer was about to pick up the product.

[0006] An object of this disclosure is to provide a management system and the like that enable a product to be held for an appropriate period.

Means for Solving the Problems

[0007] The management system relating to this disclosure includes a receiving means for receiving a customer's request to reserve a product, a setting means for setting a deadline for picking up the reserved product at the store based on the request, and a location acquisition means for acquiring location information of a customer terminal carried by the customer, wherein the setting means extends the pick-up deadline based on the location information of the customer terminal.

[0008] The management method described herein involves receiving a customer's request to reserve a product, setting a deadline for the customer to pick up the reserved product at the store based on the request, obtaining the location of the customer's terminal, and extending the pickup deadline based on the location of the customer's terminal.

[0009] The program relating to this disclosure receives a request from a customer to reserve a product, sets a deadline for the customer to pick up the reserved product at the store based on the request, obtains the location of the customer terminal carried by the customer, and causes a computer to perform a process to extend the pickup deadline based on the location of the customer terminal. The program may be stored on a computer-readable non-temporary recording medium. [Effects of the Invention]

[0010] According to this disclosure, it will be possible to reserve products for an appropriate period of time. [Brief explanation of the drawing]

[0011] [Figure 1] This is a block diagram showing an example of a management system configuration. [Figure 2] This is a flowchart illustrating an example of how the management system works. [Figure 3] This figure shows an example of a product introduction screen. [Figure 4] This is a diagram showing an example of an inventory check screen. [Figure 5] This figure shows an example of a screen displaying congestion status. [Figure 6] This is a block diagram showing an example of a computer hardware configuration. [Modes for carrying out the invention]

[0012] Figure 1 is a block diagram showing an example configuration of a management system 100 according to one embodiment. The management system 100 includes a reception unit 101, a setting unit 102, and a position acquisition unit 103. In one embodiment, the management system 100 further includes a display control unit 104. However, the display control unit 104 may be provided only if necessary.

[0013] One embodiment of the management system 100 is a system for managing the pickup deadline for goods held in a store. The management system 100 extends the pickup deadline based on location information of the customer who is to receive the held goods. The management system 100 is applicable to the holding of goods including clothing and food products, but is not particularly limited to the type of goods.

[0014] The management system 100 is connected to the store terminals 11 and customer terminals 20 in a communicative manner. The number of store terminals 11 and customer terminals 20 is not particularly limited.

[0015] The store terminal 11 is a terminal used by store employees in stores that reserve products. The customer terminal 20 is a terminal carried by customers who pick up reserved products. The store terminal 11 can be, for example, a tablet or a personal computer. The customer terminal 20 can be, for example, a smartphone.

[0016] Application programs may be pre-installed on the store terminal 11 and the customer terminal 20. These applications may be dedicated applications that include functions related to product reservations, or general-purpose applications may be used. The store terminal 11 and the customer terminal 20 then exchange information with the management system 100 via these application programs.

[0017] The reception unit 101 of the management system 100 receives a request from a customer to hold a product. The reception unit 101 receives the hold request, for example, via the customer terminal 20. The hold request is a request for the customer to require the store to store a product separately from other products. The hold request includes, for example, a product identifier for identifying the product for which the customer requests the hold. The hold request may further include a customer identifier for identifying the customer who requests the hold.

[0018] The setting unit 102 sets a receipt deadline for the product to be held at the store where the hold request is made based on the hold request. For example, the setting unit 102 sets the time point after a predetermined period from the time when the hold request is received from the customer terminal 20 or from the time when the completion of the hold is notified from the store terminal 11 as the receipt deadline. The receipt deadline is appropriately set, for example, 10 minutes, 3 hours, 1 day, or 1 week from a predetermined starting point. Note that the receipt deadline is not particularly limited to the above example.

[0019] The hold request may include the receipt date or time desired by the customer. In this case, the setting unit 102 sets the receipt deadline based on the receipt date and time. Further, the setting unit 102 may set the receipt deadline according to the closing time of the store. For example, the setting unit 102 may set the time 30 minutes before the closing time on the receipt date desired by the customer as the receipt deadline.

[0020] The position acquisition unit 103 acquires the position information of the customer terminal 20. The position information of the customer terminal 20 indicates the current position of the customer. The position information may indicate an approximate position. The position acquisition unit 103 may acquire the position information of the customer terminal 20 when the time until the set receipt deadline is less than or equal to a predetermined time. The position acquisition unit 103 identifies the customer terminal 20, for example, based on the customer identifier included in the hold request. The position acquisition unit 103 acquires the position information of the customer terminal 20 from the customer terminal 20, for example. The position acquisition unit 103 transmits the acquired position to the setting unit 102.

[0021] The customer terminal 20 transmits the location information of the customer terminal 20 obtained by any method to the location acquisition unit 103 of the management system 100. The customer terminal 20 may obtain the location information using GNSS (Global Navigation Satellite System), Bluetooth (registered trademark), Wi-Fi (registered trademark), or a mobile phone base station.

[0022] The customer terminal 20 may transmit the location information to the location acquisition unit 103 when the time until the set reception deadline is less than or equal to a predetermined time. Alternatively, the customer terminal 20 may transmit the location information when the distance from the store is shorter than a predetermined distance. Also, the customer terminal 20 may transmit the location information when an application program including a function related to the placement of goods is activated.

[0023] The setting unit 102 changes the set reception deadline based on the location information of the customer terminal 20. The setting unit 102, for example, extends the initially set deadline. Also, the setting unit 102 may further extend the deadline that has been extended at least once. The setting unit 102 extends the reception deadline by setting a new deadline after the original reception deadline.

[0024] The conditions for whether to change the reception deadline are determined as appropriate. Hereinafter, the conditions for whether to extend the reception deadline will be described.

[0025] The setting unit 102 may extend the reception deadline when the location of the customer terminal 20 is within a predetermined range from the store. For example, when the distance between the customer terminal 20 and the store is within a predetermined range, the setting unit 102 extends the reception deadline. The range of the distance is determined as appropriate, such as within a radius of 500 m from the store or within a 5-minute walking distance. The range of the distance may be determined according to the remaining time until the reception deadline.

[0026] The setting unit 102 may extend the pickup deadline if it determines, based on the location information of the customer terminal 20, that the customer is heading towards the store. For example, if the distance from the customer terminal 20 to the store is less at a second time point in time than at a first time point in time, it is determined that the customer is heading towards the store. Also, if a route from the position of the customer terminal 20 to the store is calculated, and the position of the customer terminal 20 is moving along that route, it is determined that the customer is heading towards the store. The measurement results of the acceleration sensor installed in the customer terminal 20 may be used to determine whether the customer is heading towards the store.

[0027] The setting unit 102 may extend the pickup deadline based on the remaining time until the pickup deadline. For example, the setting unit 102 may extend the pickup deadline if the remaining time until the pickup deadline is shorter than a predetermined time.

[0028] The length of time between the original deadline and the extended deadline is called the extension period. The extension period can be determined as appropriate, such as 10 minutes, 1 hour, or 3 hours. The length of the extension period may also be predetermined.

[0029] Furthermore, the setting unit 102 may set the length of the extension period if the pickup deadline is extended. The length of the extension period may be set based on the location information of the customer terminal 20. For example, the further away the customer is from the store, the longer the extension period may be set by the setting unit 102.

[0030] Furthermore, the setting unit 102 may set the extension time according to the length of time remaining until the receipt deadline. In other words, the shorter the remaining time, the longer the extension time may be set.

[0031] The setting unit 102 may determine the extension time by referring to a table that represents the extension time determined by the remaining time and the location information of the customer terminal 20.

[0032] The display control unit 104 controls the display on the displays of the store terminal 11 and the customer terminal 20.

[0033] The display control unit 104 displays the received reservation request on the store terminal 11. Based on the reservation request displayed on the store terminal 11, the store clerk reserves the product for the customer. For example, the store clerk sets the product aside from other products from the sales floor or storage area for reservation. The reserved product will not be sold to other customers. The store terminal 11 may also accept an operation regarding the completion of the reservation. If such an operation is accepted, the store terminal 11 notifies the management system 100 that the reservation has been completed.

[0034] The display control unit 104 displays the set pickup deadline on the store terminal 11 and the customer terminal 20. If the pickup deadline is extended, the display control unit 104 displays the new pickup deadline on the store terminal 11 and the customer terminal 20.

[0035] The period from when the reservation request is received by the reception unit 101 until the pickup deadline set by the setting unit 102 is also called the product reservation period. If the customer comes to the store within the reservation period, the customer can pick up the reserved product. For example, when the customer picks up the reserved product, they pay for the product at the store.

[0036] If the pickup deadline set by the setting unit 102 is exceeded, the display control unit 104 notifies the store terminal 11 that the reservation period has ended. For example, the display control unit 104 causes the store terminal 11 to display a message indicating that the reservation period has ended. Once the store employee confirms that the reservation period has ended, they return the product to its original sales area or storage area. The store terminal 11 may accept an operation regarding the completion of the process of returning the product to its original location. If such an operation is accepted, the store terminal 11 notifies the management system 100 that the process of returning the product has been completed. Once the process of returning the product is completed, the display control unit 104 of the management system 100 may notify the customer terminal 20 that the reservation has been canceled.

[0037] Figure 2 is a flowchart illustrating an example of the operation of a management system 100 according to one embodiment. The management system 100 may, for example, start the operation shown in Figure 2 in response to a reservation request being sent from a customer terminal 20.

[0038] The reception unit 101 receives a request from a customer to reserve an item (step S1). The reception unit 101 transmits the reservation request to the setting unit 102.

[0039] The setting unit 102 sets the pickup deadline for the reserved items at the store based on the reservation request (step S2).

[0040] The location acquisition unit 103 acquires the location information of the customer terminal 20 (step S3). The location acquisition unit 103 transmits the acquired location to the setting unit 102.

[0041] The setting unit 102 extends the pickup deadline based on the location information of the customer terminal 20 (step S4). With this, the management system 100 terminates its operation.

[0042] Next, an example of a screen displayed by the customer terminal 20 will be described. The customer terminal 20 displays various screens, for example, in response to control by the display control unit 104.

[0043] The customer terminal 20 displays a product search screen. The search screen displays a list of products sold in the store, for example, based on the input of keywords or product categories. For example, a customer can use the customer terminal 20 to search for a product they want to purchase.

[0044] The customer terminal 20 displays a product introduction screen for the selected product from the search results. The product introduction screen may include a button to initiate the process of requesting the reservation of the product. Upon pressing this button, the customer terminal 20 may send a product reservation request to the reception unit 101.

[0045] Figure 3 shows an example of a product introduction screen displayed by the customer terminal 20. The introduction screen includes, for example, an image of the product, model number, color, size, and price. The introduction screen may also include whether the product is in stock at the store or the number of items in stock. The introduction screen in Figure 3 includes a button labeled "Reserve". Pressing this button may cause the customer terminal 20 to display an inventory check screen. The inventory check screen displays information about the store's inventory. If the product is in stock at multiple stores, the inventory check screen may display information about the inventory at multiple stores.

[0046] Figure 4 shows an example of an inventory confirmation screen displayed on the customer terminal 20. The inventory confirmation screen in Figure 4 may be displayed in response to the pressing of the button labeled "Reserve" in Figure 3. The inventory confirmation screen in Figure 4 shows the number of items in stock at each store. The inventory confirmation screen in Figure 4 also includes the name of each store and its distance from the customer terminal 20. The customer selects the store from the inventory confirmation screen to request a reservation for the items. The customer terminal 20 may send a reservation request to the reception unit 101 of the management system 100 in response to the store selection.

[0047] The customer terminal 20 may display the expected pickup deadline set by the setting unit 102 if a reservation request is made immediately at that time. For example, the customer terminal 20 may display a time a predetermined time after the current time as the expected pickup deadline. The customer terminal 20 may also display a screen for the customer to input their desired pickup date and time. When a reservation request is accepted, the customer terminal 20 displays the set pickup deadline. If the pickup deadline is extended, the customer terminal 20 displays the new pickup deadline. The customer terminal 20 may also display the end of the reservation period.

[0048] The above describes an example of a screen displayed by the customer terminal 20. Note that the screen shown above is just an example and can be modified in various ways.

[0049] In one embodiment, the reception unit 101 receives a customer's request to reserve a product, and the setting unit 102 sets a deadline for picking up the reserved product at the store based on the request. Then, the location acquisition unit 103 acquires the location information of the customer terminal 20 carried by the customer. The setting unit 102 further extends the set pick-up deadline based on the location information of the customer terminal 20. Thus, it becomes possible to reserve products for an appropriate period of time.

[0050] If products are held for an extended period, it becomes disadvantageous for the store because it cannot sell the products to other customers. To avoid this disadvantage, stores set a deadline for customers to pick up their reserved products. On the other hand, customers may not be able to meet the set deadline for various reasons. Even in such cases, if there is a high probability that the customer will come to the store to pick up the reserved product, the disadvantage for the store in continuing to hold the product is considered small. According to one embodiment, based on the location information of the customer terminal 20, if it is assumed that the customer is heading to or intends to head to the store, the setting unit 102 extends the pickup deadline. Therefore, it is possible to maintain the reservation so that the product does not run out while the customer is on their way to the store.

[0051] Furthermore, according to one embodiment, the pickup deadline is automatically extended based on the location information of the customer terminal 20. Therefore, customers do not need to perform complicated operations to extend the pickup deadline.

[0052] [Differentiation] The above embodiments are subject to various modifications. Hereinafter, some modifications will be described.

[0053] The terminal that sends the reservation request and the customer terminal 20 carried by the customer receiving the product may be separate terminals. Also, the customer requesting the reservation and the customer receiving the product may be different. For example, a family member of the customer requesting the reservation may pick up the product at the store. In this case, the reception unit 101 receives the reservation request from a terminal other than the customer terminal 20. The location acquisition unit 103 identifies the customer terminal 20 based on the customer identifier included in the reservation request. The setting unit 102 extends the pickup deadline based on the location information of the identified customer terminal 20.

[0054] The reception unit 101 may accept requests for extensions of the pickup deadline. For example, the reception unit 101 may accept an extension request from the customer terminal 20. The setting unit 102 may extend the pickup deadline based on the extension request.

[0055] The setting unit 102 may set a pickup deadline based on the customer's attributes. For example, the setting unit 102 may vary the extent to which the pickup deadline is extended (extension time) depending on the customer's attributes. Customer attributes include, for example, the customer's purchase history, the rate at which reserved items are picked up, and their age.

[0056] The customer's purchase history includes, for example, the number of times the customer has used the store in the past, or the amount of past purchases. The setting unit 102 may set the extension time to be longer the more frequently the customer has used the store, or the larger the amount of purchases.

[0057] The reserved item pickup rate indicates, for example, the ratio of the number of times a customer has picked up a reserved item within the deadline compared to the number of times they have previously made a reservation. The higher the percentage of times a customer has picked up an item, the more likely it is that the customer will pick up an item again next time. Therefore, the setting unit 102 may set a longer extension time if the pickup rate is high.

[0058] The setting unit 102 may vary the extension time depending on the customer's age. For example, the setting unit 102 may set a longer extension time for elderly people, as they may have difficulty moving quickly.

[0059] The setting unit 102 may set the initial pickup deadline according to the customer's attributes. The initial pickup deadline is the pickup deadline before any extensions are made. In other words, the length of the initial reservation period may vary depending on the customer's attributes. For example, the reservation period for a customer who uses the service frequently may be set to be longer in advance, even without any extensions.

[0060] The setting unit 102 may extend the pickup deadline based on the store's congestion status. The store's congestion status includes the current congestion status and the expected congestion status after a predetermined time. The congestion status is measured and predicted using existing technology. For example, the setting unit 102 extends the pickup deadline if the current store is congested. The setting unit 102 may also extend the pickup deadline to a less congested time slot among several time slots. For example, the setting unit 102 may set a time slot before a time slot with expected high congestion as the new pickup deadline.

[0061] The display control unit 104 may display the store's congestion status on the customer terminal 20. The display control unit 104 may also notify the setting unit 102 that the store's congestion status is being displayed on the customer terminal 20. The setting unit 102 may extend the pickup deadline if the customer terminal 20 is displaying the store's congestion status. The setting unit 102 may receive notification from the customer terminal 20 that the store's congestion status is being displayed.

[0062] Figure 5 shows an example of a congestion status display screen shown by the customer terminal 20. In Figure 5, the degree of congestion is represented by the number of people in the store, the waiting time at the register, icons, and a graph.

[0063] The display control unit 104 may display a map on the customer terminal 20 showing the route from the customer terminal 20's location to the store. The setting unit 102 may receive notification from the display control unit 104 or the customer terminal 20 that the map is being displayed on the customer terminal 20. The setting unit 102 may extend the pickup deadline if the customer terminal 20 is displaying the map to the store.

[0064] If a customer is checking the store's congestion status or looking at a map to the store, it can be assumed that the customer intends to pick up their item. Therefore, extending the pickup deadline improves convenience for the customer.

[0065] The setting unit 102 may shorten the pickup deadline depending on predetermined conditions, such as the location of the customer terminal 20. For example, the setting unit 102 may shorten the deadline depending on the demand for the product. The setting unit 102 may also shorten the pickup deadline for the product if the customer requests the reservation of other similar products.

[0066] The display control unit 104 may send a notification to the customer terminal 20 urging them to come to the store to pick up the product within the deadline. The display control unit 104 may also send a notification urging the customer to come to the store a predetermined time earlier than the pickup deadline. If the customer terminal 20 is located within a predetermined range from the store, the display control unit 104 may display a notification urging the customer to come to the store. Furthermore, based on the store's congestion level, the display control unit 104 may display a notification on the customer terminal 20 urging them to come to the store a predetermined time earlier than the pickup deadline if the congestion level is low. For example, the display control unit 104 may notify the customer that a benefit will be given if they pick up the product a predetermined time earlier than the deadline. Here, the predetermined time can be appropriately determined, for example, to encourage the customer to come to the store 30 minutes to 2 hours earlier than the pickup deadline.

[0067] Payment for the goods may be made via the customer terminal 20 when the reservation request is made. In this case, the customer terminal 20 displays a payment screen. If the customer does not pick up the goods within the pickup deadline, the payment process may be canceled.

[0068] The management system 100 may further include a schedule management unit that manages the work schedules of store employees. The schedule management unit determines which employees will be responsible for reserving products and handing over the reserved products to customers. The schedule management unit selects employees from among those scheduled to work at the store. Alternatively, the schedule management unit may select employees from among those scheduled to work at other stores in the same chain.

[0069] For example, the scheduling department may determine which staff members will be working for each time slot. Alternatively, the scheduling department may determine the number of staff members to work based on the number of reservation requests. The number of reservation requests may be the average number of reservation requests received for each day of the week or time slot. Alternatively, the number of reservation requests may be the number of customers expected to come to pick up their items at that time.

[0070] [Hardware configuration] In each of the embodiments described above, each component of the management system 100 represents a functional unit block. Some or all of the components of the management system 100 may be implemented by any combination of the computer 500 and a program.

[0071] Figure 6 is a block diagram showing an example of the hardware configuration of computer 500. Referring to Figure 6, computer 500 includes, for example, a processor 501, ROM (Read Only Memory) 502, RAM (Random Access Memory) 503, a program 504, a storage device 505, a drive device 507, a communication interface 508, an input device 509, an input / output interface 511, and a bus 512.

[0072] The processor 501 controls the entire computer 500. An example of a processor 501 is a CPU (Central Processing Unit). The number of processors 501 is not particularly limited; there may be one or more processors 501.

[0073] Program 504 includes instructions for implementing each function of the management system 100. Program 504 is pre-stored in ROM 502, RAM 503, and storage device 505. The processor 501 implements each function of the management system 100 by executing the instructions contained in program 504. RAM 503 may also store data processed in each function of each device. The number of ROM (Read Only Memory) 502, RAM (Random Access Memory) 503, and storage device 505 is not particularly limited and can be one or more of each.

[0074] The drive device 507 reads and writes to the recording medium 506. The communication interface 508 provides an interface with the communication network. The input device 509 is, for example, a mouse or keyboard, and receives information input from the store manager, etc. The output device 510 is, for example, a display, and outputs (displays) information to the store manager, etc. The input / output interface 511 provides an interface with peripheral devices. The bus 512 connects each of these hardware components. The program 504 may be supplied to the processor 501 via the communication network, or it may be stored in the recording medium 506 beforehand, read by the drive device 507, and supplied to the processor 501.

[0075] Note that the hardware configuration shown in Figure 6 is an example, and other components may be added, or some components may be omitted.

[0076] There are various ways to implement the management system 100. For example, the management system 100 may be implemented by any combination of different computers and programs for each component. Alternatively, the multiple components of the management system 100 may be implemented by any combination of a single computer and program.

[0077] Furthermore, at least a portion of the management system 100 may be provided in SaaS (Software as a Service) format. That is, at least a portion of the functions necessary to implement the management system 100 may be executed by software that runs over a network.

[0078] Although the present disclosure has been described above with reference to embodiments, the present disclosure is not limited to the embodiments described above. Various modifications to the structure and details of the present disclosure may be made that can be understood by those skilled in the art within the scope of the present disclosure. [Explanation of symbols]

[0079] 100 Management Systems 101 Reception Department 102 Settings Section 103 Position acquisition part 104 Display Control Unit

Claims

1. A means of receiving customer requests to reserve products, A setting means for setting a deadline for receiving the goods to be held at the store based on the above request, The system includes a location acquisition means for acquiring location information of a customer terminal carried by the customer, The setting means extends the pickup deadline based on the location information of the customer terminal when the customer terminal is displaying the store's congestion status. Management system.

2. The setting means extends the pickup deadline when the customer terminal is displaying a map to the store. The management system according to claim 1.

3. A means for receiving customer requests to reserve products, A setting means for setting a deadline for receiving the goods to be held at the store based on the above request, The system includes a location acquisition means for acquiring location information of a customer terminal carried by the customer, The setting means extends the pickup deadline based on the location information of the customer terminal when the customer terminal is displaying a map to the store. Management system.

4. The setting means extends the pickup deadline if the location of the customer terminal is within a predetermined range from the store. The management system according to any one of claims 1 to 3.

5. The setting means extends the pickup deadline when it is determined, based on the location information of the customer terminal, that the customer is heading towards the store. The management system according to any one of claims 1 to 4.

6. The setting means extends the receipt deadline based on the time remaining until the receipt deadline. The management system according to any one of claims 1 to 5.

7. The setting means extends the pickup deadline based on the congestion status of the store. The management system according to any one of claims 1 to 6.

8. The management system according to any one of claims 1 to 7, further comprising a display control means for displaying a notification on the customer terminal prompting the customer to visit the store a predetermined time earlier than the pickup deadline, based on the congestion status of the store.

9. A computer, We accept customer requests to reserve items. Based on the above request, a deadline for receiving the goods held at the store will be set. The location of the customer terminal carried by the customer is obtained. If the customer terminal displays the congestion status of the store, the pickup deadline will be extended based on the location of the customer terminal. Management method.

10. We accept customer requests to reserve items. Based on the above request, a deadline for receiving the goods held at the store will be set. The location of the customer terminal carried by the customer is obtained. If the customer terminal displays the congestion status of the store, the pickup deadline will be extended based on the location of the customer terminal. A program that instructs a computer to perform a process.

11. A computer, We accept customer requests to reserve items. Based on the above request, a deadline for receiving the goods held at the store will be set. The location of the customer terminal carried by the customer is obtained. If the customer terminal is displaying a map to the store, the pickup deadline will be extended based on the location of the customer terminal. Management method.

12. Accepts a customer's request to reserve an item, Based on the above request, a deadline for receiving the goods held at the store will be set. The location of the customer terminal carried by the customer is obtained. If the customer terminal is displaying a map to the store, the pickup deadline will be extended based on the location of the customer terminal. A program that instructs a computer to perform a process.

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