A game account transaction order processing method, an electronic device, and a storage medium

Abstract

The present disclosure provides a game account transaction order processing method, an electronic device and a storage medium, the method comprising: based on the performance completion event of the game account transaction order, generating the after-sales guarantee card corresponding to the game account transaction order; wherein the after-sales guarantee card comprises target guarantee rights and interests of the game account transaction order and platform response measures corresponding to the target guarantee rights and interests; the target guarantee rights and interests are the guarantee rights and interests enjoyed by the buyer user when the game account of the game account transaction order cannot be normally used; the platform response measures comprise: the transaction platform takes disciplinary measures against the game account based on the seller user's breach of contract event; in response to the after-sales viewing operation of the buyer user on the game account transaction order, the after-sales guarantee card is displayed.

Description

Technical Field

[0001] This disclosure relates to the field of human-computer interaction technology, and more specifically, to a method for processing game account transaction orders, an electronic device, and a storage medium. Background Technology

[0002] With the booming development of the gaming industry, the game account trading market is thriving, and the number of accounts on various game account trading platforms continues to expand. These virtual assets represent users' time investment, emotional value, and economic costs. The demand for their trading has gradually shifted from early private transactions to professional third-party trading platforms, promoting the standardization and large-scale development of virtual asset trading.

[0003] However, during the game account trading process, multiple problems such as account retrieval risks, lack of after-sales support, opaque governance methods, fragmented service systems, and lack of industry standards have led to a crisis of trust in transactions and frequent frictions, which have hindered the healthy development of the game account trading market and reduced users' willingness and trust in trading. Summary of the Invention

[0004] One objective of this disclosure is to provide a new technical solution for processing game account transaction orders.

[0005] According to a first aspect of the present disclosure, a method for processing game account transaction orders is provided, including: Based on the fulfillment event of a game account transaction order, an after-sales guarantee card corresponding to the game account transaction order is generated; wherein, the after-sales guarantee card includes the target guarantee rights of the game account transaction order and the platform's response measures corresponding to the target guarantee rights; the target guarantee rights are the guarantee rights enjoyed by the buyer user when the game account in the game account transaction order cannot be used normally; the platform's response measures include: the punitive measures taken by the transaction platform against the seller user for the game account based on the seller user's default event; In response to the buyer's operation to view the after-sales service for the game account transaction order, the after-sales guarantee card is displayed.

[0006] Optionally, the after-sales viewing operation is a viewing operation of the transaction session group of the game account transaction order, and the display of the after-sales guarantee card of the game account transaction order includes: The transaction session group interface is displayed, and the after-sales guarantee card is displayed on the transaction session group interface.

[0007] Optionally, the after-sales viewing operation is a viewing operation of the buyer user's order list, and the display of the after-sales guarantee card for the game account transaction order includes: Display the buyer's order list, and in the order list, display the order number of the game account transaction order and the after-sales guarantee card.

[0008] Optionally, the after-sales viewing operation is an operation to view the order details of the game account transaction order, and displaying the after-sales guarantee card of the game account transaction order includes: The order details page of the game account transaction order is displayed, and the order information of the game account transaction order and the after-sales guarantee card are displayed on the order details page.

[0009] Optionally, the after-sales guarantee card displaying the game account transaction order includes: Obtain the order status of the game account transaction order, and adjust the display color of the indicator in the after-sales guarantee card that represents the target protection rights according to the order status; The order status indicates whether the game account transaction order has been completed.

[0010] Optionally, the method further includes: In response to the triggering of any target protection benefit in the after-sales guarantee card, the protection content of that target protection benefit is displayed.

[0011] Optionally, the method further includes: In response to the buyer's after-sales action regarding the game account transaction order, an after-sales request is sent to the game account transaction platform to trigger after-sales processing; wherein, the after-sales processing includes, in the event that the seller of the game account transaction order has breached the contract, restricting the operation permissions of the game account according to the after-sales guarantee card, and determining the compensation target; the compensation target is determined based on the loss of recharged assets caused by the buyer's inability to use the game account normally; Receive the compensation target from the game account trading platform in response to the after-sales request.

[0012] Optionally, the method further includes: The system displays the compensation report for the game account transaction order, wherein the compensation report is generated by the game account transaction platform based on the compensation target and the after-sales guarantee card.

[0013] Optionally, the method further includes: Obtain the platform's response measures for the executed game account transaction orders; Adjust the display color of the indicator in the after-sales support card that represents the platform's response measures, based on the platform's response measures already implemented.

[0014] According to a second aspect of this disclosure, an electronic device is provided, including a processor and a memory, the memory being used to store a computer program, and the processor being used to perform the method as described in the first aspect of this disclosure under the control of the computer program.

[0015] According to a third aspect of this disclosure, a computer-readable storage medium is provided having a computer program stored thereon that, when executed by a processor, implements the method described in the first aspect of this disclosure.

[0016] Through the embodiments disclosed herein, service commitments are visualized upfront via after-sales guarantee cards. This clearly demonstrates the trading platform's target protection rights for game trading accounts to buyers before the transaction occurs, allowing users to understand the boundaries of their rights protection in advance. This completely reverses the passive anxiety of buyers who doubt whether they can receive compensation, as is common in traditional models, and builds trust in transaction security. Furthermore, the platform's response measures within the after-sales guarantee card concretize the platform's service capabilities and governance commitments in a standardized and visual way. This allows buyers to directly see the trading platform's actual actions and enforcement efforts in risk management, after-sales guarantees, and accountability for violations, breaking down the trust barrier of self-proclaimed claims by the trading platform. This significantly enhances the trading platform's credibility and authority in the eyes of buyers, helping the platform attract more users and improve user retention rates.

[0017] Other features and advantages of the invention will become clear from the following detailed description of exemplary embodiments of the invention with reference to the accompanying drawings. Attached Figure Description

[0018] The accompanying drawings, which are incorporated in and form part of this specification, illustrate embodiments of the invention and, together with their description, serve to explain the principles of the invention.

[0019] Figure 1 A schematic diagram illustrating an application scenario that can be used to implement a method for processing game account transaction orders according to embodiments of this disclosure is shown. Figure 2 A flowchart illustrating the method for processing game account transaction orders according to the first embodiment is shown; Figure 3 A schematic diagram of an example of an after-sales service card according to some embodiments is shown; Figure 4 A flowchart illustrating the method for processing game account transaction orders according to the second embodiment is shown; Figure 5 This is a block diagram of an electronic device according to an embodiment of the present disclosure. Detailed Implementation

[0020] Various exemplary embodiments of the present invention will now be described in detail with reference to the accompanying drawings. It should be noted that, unless otherwise specifically stated, the relative arrangement, numerical expressions, and values ​​of the components and steps set forth in these embodiments do not limit the scope of the invention.

[0021] The following description of at least one exemplary embodiment is merely illustrative and is in no way intended to limit the invention or its application or use.

[0022] Techniques, methods, and apparatus known to those skilled in the art in the relevant field may not be discussed in detail, but where appropriate, such techniques, methods, and apparatus should be considered part of the specification.

[0023] In all the examples shown and discussed herein, any specific values ​​should be interpreted as merely exemplary and not as limitations. Therefore, other examples of exemplary embodiments may have different values.

[0024] It should be noted that similar labels and letters in the following figures indicate similar items; therefore, once an item is defined in one figure, it does not need to be discussed further in subsequent figures.

[0025] It should be noted that all actions involving the acquisition of signals, information, or data in this embodiment are carried out in compliance with the relevant data protection laws and regulations of the country where the location is situated, and with authorization from the owner of the relevant equipment.

[0026] This disclosure relates to technical solutions for displaying game account transaction orders for user-facing applications (APPs), mini-programs, PC clients, H5 pages, and other user-serving objects, thereby improving the user's game account transaction experience. The technical solutions provided in this disclosure are applicable to various application objects, such as shopping websites, game asset trading platforms, or game account trading platforms, etc.

[0027] In some embodiments, users can purchase game accounts through a trading platform when trading game accounts. Upon completion of a game account transaction order, an after-sales guarantee card can be generated for that game account transaction order. This guarantee card includes the target protection rights for the game account transaction order and the platform's corresponding response measures. When a buyer performs an after-sales review operation on the game account transaction order, the trading platform can display the after-sales guarantee card to the buyer.

[0028] By making service commitments visible upfront through after-sales guarantee cards, the platform clearly demonstrates its target protection rights for game transaction accounts to buyers before the transaction occurs. This allows users to understand the boundaries of their rights protection in advance, completely reversing the passive anxiety of buyers who doubt whether they can get compensation in the traditional model, and building buyers' trust in transaction security. Furthermore, the platform's response measures in the after-sales guarantee card are presented in a standardized and visual way, making the platform's service capabilities and governance commitments concrete. This allows buyers to directly see the platform's actual actions and execution in risk management, after-sales protection, and accountability for violations, breaking down the trust barrier of the platform's self-proclaimed claims. This greatly enhances the platform's credibility and authority in the eyes of buyers, helping the platform attract more users and improve user retention.

[0029] This disclosure provides a method for processing game account transaction orders. For ease of understanding, the application scenarios of the game account transaction order processing method provided in this disclosure are illustrated below. Figure 1 As shown, Figure 1 This is a schematic diagram illustrating a scenario for processing game account transaction orders, as provided in an embodiment of this disclosure. Figure 1 As shown, users can interact with the terminal device, which in turn interacts with the server to perform the filtering operation of game assets.

[0030] Figure 1 The terminal device 1100 and server 1200 shown can be devices that execute the game account transaction order processing method provided in the embodiments of this disclosure.

[0031] Terminal device 1100 may be a mobile device, tablet computer, laptop computer, desktop computer, wearable computer, game console, media player, vehicle entertainment system and / or any other suitable type of user device, of course, this is only an illustrative example and does not mean that this disclosure is limited thereto.

[0032] like Figure 1 As shown, the terminal device 1100 may include a processor 1101, a memory 1102, an interface device 1103, a communication device 1104, an output device 1105, an input device 1106, etc. Figure 1 The hardware configuration shown is illustrative only and is not intended to limit this disclosure, its application, or its use.

[0033] The processor 1101 executes computer programs, which can be written using instruction sets of architectures such as x86, Arm, RISC, MIPS, and SSE. The memory 1102 includes, for example, ROM (Read-Only Memory), RAM (Random Access Memory), and non-volatile memory such as a hard disk. The interface device 1103 includes, for example, a USB interface, a network cable interface, and a headphone jack. The communication device 1104 is capable of wired or wireless communication. The communication device 1104 may include at least one short-range communication module, such as any module for short-range wireless communication based on short-range wireless communication protocols such as Hilink, WiFi (IEEE 802.11), Mesh, Bluetooth, ZigBee, Thread, Z-Wave, NFC, UWB, and LiFi. The communication device 1104 may also include a long-range communication module, such as any module for WLAN, GPRS, or 2G / 3G / 4G / 5G long-range communication. The output device 1105 may include, for example, an LCD screen or touch screen, and a speaker. Input device 1106 may include, for example, a touch screen, a keyboard, a microphone, various sensors, etc.

[0034] In this embodiment, the memory 1102 of the terminal device 1100 is used to store a computer program, which is used to control the processor 1101 to perform the processing method steps of game account transaction orders executed by the terminal device according to any embodiment of this disclosure.

[0035] like Figure 1 As shown, the server 1200 may include a processor 1201, a memory 1202, an interface device 1203, a communication device 1204, an output device 1205, an input device 1206, etc. Figure 1 The hardware configuration shown is illustrative only and is not intended to limit this disclosure, its application, or its use.

[0036] The processor 1201 executes computer programs, which can be written using instruction sets of architectures such as x86, Arm, RISC, MIPS, and SSE. The memory 1202 includes, for example, ROM (Read-Only Memory), RAM (Random Access Memory), and non-volatile memory such as a hard disk. The interface device 1203 includes, for example, a USB interface, a network cable interface, and a headphone jack. The communication device 1204 is capable of wired or wireless communication. The communication device 1204 may include at least one short-range communication module, such as any module for short-range wireless communication based on short-range wireless communication protocols such as Hilink, WiFi (IEEE 802.12), Mesh, Bluetooth, ZigBee, Thread, Z-Wave, NFC, UWB, and LiFi. The communication device 1204 may also include a long-range communication module, such as any module for WLAN, GPRS, or 2G / 3G / 4G / 5G long-range communication. The output device 1205 may include, for example, an LCD screen or touch screen, and a speaker. Input device 1206 may include, for example, a touch screen, a keyboard, a microphone, various sensors, etc.

[0037] In this embodiment, the memory 1202 of the server 1200 is used to store a computer program, which is used to control the processor 1201 to perform the processing method steps of game account transaction orders executed by the server according to any embodiment of this disclosure.

[0038] Server 1200 interacts with terminal device 1100 to display the after-sales guarantee card. Based on the completion event of a game account transaction order, server 1200 generates an after-sales guarantee card corresponding to the game account transaction order and sends it to terminal device 2000. The after-sales guarantee card includes the target protection rights of the game account transaction order and the platform's corresponding response measures. Terminal device 1100 responds to the buyer's request to view the after-sales service for the game account transaction order by displaying the after-sales guarantee card.

[0039] Server 1200 can be any server of a game account trading platform, and this embodiment of the disclosure does not limit it.

[0040] Terminal device 1100 and server 1200 exchange data via a communication network, which can be any suitable combination of one or more wired and / or wireless networks. For example, the communication network can include any one or more of the following: the Internet, intranet, wide area network (WAN), local area network (LAN), wireless network, digital subscriber line (DSL) network, frame relay network, asynchronous transfer mode (ATM) network, virtual private network (VPN), and / or any other suitable communication network. Terminal device 1100 and server 1200 can be connected to the communication network via one or more communication links. The communication link can be any communication link suitable for transmitting data between terminal device 1100 and server 1200, such as a network link, dial-up link, wireless link, hardwired link, any other suitable communication link, or any suitable combination of such links.

[0041] The following is combined Figure 1 The system shown in this disclosure details the method for processing game account transaction orders provided in this embodiment. It should be noted that... Figure 1 This is merely one application scenario of the game account transaction order processing method provided in this disclosure embodiment, and does not imply that the game account transaction order processing method can only be applied to... Figure 1 The application scenarios shown.

[0042] <First Embodiment> Figure 2 A method for processing game account transaction orders according to some embodiments is illustrated. This method is implemented by a terminal device, for example, the terminal device may be as follows: Figure 1 The terminal device 1100. Alternatively, the processing method for the game account transaction order is jointly implemented by the terminal device and the server; for example, the terminal device could be such as... Figure 1 The terminal device 1100, the server can be as follows: Figure 1 Server 1200.

[0043] The processing method for this game account transaction order may include the following steps S210 to S220: Step S210: Based on the fulfillment event of the game account transaction order, generate an after-sales guarantee card corresponding to the game account transaction order; wherein, the after-sales guarantee card includes the target guarantee rights of the game account transaction order and the platform's response measures corresponding to the target guarantee rights.

[0044] In some embodiments, the terminal device may generate an after-sales guarantee card corresponding to the game account transaction order based on the fulfillment event of the game account transaction order.

[0045] In some embodiments, the server may generate an after-sales guarantee card corresponding to the game account transaction order when it detects a completion event of the game account transaction order.

[0046] Specifically, when the seller delivers the game account to the buyer as agreed, the transaction order for the game account is considered fulfilled.

[0047] Based on this, when it is detected that the seller has delivered the game account to the buyer as agreed, the fulfillment of the game account transaction order can be confirmed, and an after-sales guarantee card corresponding to the game account transaction order can be generated.

[0048] In this embodiment, the trading platform can provide various protection benefits. For example, the protection benefits provided by the trading platform may include one or more of the following: permanent compensation, contract protection, and recharge protection.

[0049] "Permanent Compensation" refers to a service commitment made by the trading platform to assume long-term financial compensation liability if the buyer's game account becomes unusable due to malicious recovery by the original owner, official banning, character destruction, or data loss after the transaction is completed. This guarantee has no time limit (i.e., "permanent"), covering the entire lifecycle of the transaction, and the compensation amount is usually a certain percentage of the order amount (such as 100% or tiered). As one of the target benefits of the after-sales guarantee card, "Permanent Compensation" can significantly reduce user concerns about transactions and enhance trust in the platform.

[0050] Contract protection provides a transaction contract to both buyers and sellers. This contract is a legally binding electronic agreement signed by the buyer, seller, and trading platform before the transaction is completed. The contract includes, but is not limited to, any one or more of the following: product information (game account number, character level, asset details); transaction price and payment method; performance process and delivery standards; liability for breach of contract and dispute resolution mechanism; and the platform's supervisory rights and intervention conditions. This contract can be signed online after identity verification and has the legal effect recognized by the Electronic Signature Law. The contract not only serves as the basis for performance but is also integrated into the after-sales guarantee card as a visual representation of the target protection rights, conveying a sense of security to users that the transaction is based on evidence and law.

[0051] The recharge guarantee refers to a service commitment from the trading platform to partially or fully compensate buyers for legitimate recharges made within the game after purchasing a game account, should the purchased game account be subsequently recovered or banned, resulting in the loss of recharged assets. This guarantee goes beyond the traditional limitation of "only protecting the principal," extending protection to the buyer's subsequent investments and further enhancing transaction security. Its application is typically limited to specific game categories or high-credit-rating products.

[0052] In this embodiment, the target protection rights refer to the protection rights enjoyed by the buyer user when the game account in a game account transaction order cannot be used normally. The target protection rights may include at least one of the protection rights provided by the transaction platform. Specifically, the target protection rights may include the protection rights provided by the transaction platform for game account transaction orders generated within a specified time period, or the protection rights selected by the buyer user of the game account transaction order according to their own needs when creating the game account transaction order.

[0053] In this embodiment, the trading platform can provide corresponding platform response measures for each type of protection right offered. The platform response measures in this embodiment include: punitive measures taken by the trading platform against the seller's game account based on the seller's default event. For example, the platform response measures provided by the trading platform may include one or more of the following: blacklisting the game account, blacklisting malicious users, freezing payment accounts, deducting credit points, applying for court mediation, sending a lawyer's letter, filing a lawsuit, conducting on-site investigation, and reporting a criminal case.

[0054] Blacklisting game accounts refers to the practice of trading platforms adding game account numbers confirmed to have engaged in malicious account recovery activities to a primary blacklist and prohibiting them from being listed for trading again. Furthermore, the trading platform can send the account information to partner game developers, requesting assistance in permanently banning or restricting the circulation of such accounts. This platform's response aims to cut off the secondary circulation path of violating game accounts and prevent them from further harming other users. In this plan, blacklisting game accounts, as one of the platform's response measures listed in the after-sales guarantee card, conveys to users the trading platform's determination to immediately terminate problematic accounts upon discovery.

[0055] Blacklisting malicious users refers to the trading platform adding seller accounts that engage in malicious account recovery, false shipping, fraudulent communication, or other violations to a second blacklist. This restricts their future operational privileges on the trading platform, including but not limited to: posting products; participating in transactions; using chat functions; and withdrawing funds. This second blacklist is permanent and can be identified through multiple dimensions such as device, account, and identification documents to prevent users from changing their identity and re-registering. In this embodiment, this platform's response measure, as a crucial closed-loop component of the trading platform's risk control system, is structured and presented in the after-sales guarantee card, enhancing users' understanding of the trading platform's governance capabilities.

[0056] Freezing a payment account refers to a technical measure taken by a trading platform, in conjunction with a third-party payment institution, to temporarily or temporarily restrict the fund receiving and payment functions of a seller's account after confirming malicious behavior. The scope of the freeze may include: closing receiving permissions; preventing withdrawal of account balances; and suspending credit services. This platform's response is implemented through a risk co-governance channel established between the trading platform and the payment institution, and is part of a cross-ecosystem credit punishment mechanism. In this embodiment, freezing payment accounts, as a deterrent accountability measure, is explicitly included in the after-sales guarantee card to deter potential violators.

[0057] Deducting credit score refers to the process by which a trading platform reports verified malicious transaction data to the credit system and applies for a downgrade of an individual's credit score or credit rating. A decline in credit score directly impacts a user's consumer credit, leasing services, travel convenience, and other aspects of their social life, creating widespread social constraints. In this embodiment, the platform's response, as a high-impact credit penalty mechanism, is listed as one of the standardized enforcement measures, demonstrating the trading platform's innovative ability to build a digital reputation governance system.

[0058] Applying for court mediation refers to the act of a trading platform using the online mediation platform provided by the Internet Court to submit case materials to the court and apply for pre-litigation mediation proceedings before formally initiating litigation. The entire mediation process is completed online, with judicial authorities intervening to urge sellers to return accounts or compensate for losses. Successful mediation results are legally enforceable. In this embodiment, applying for court mediation serves as an intermediate step between customer service negotiation and formal litigation. It efficiently resolves issues and demonstrates to users the trading platform's authoritative handling capabilities backed by the judiciary, making it a key anchor of trust in the after-sales guarantee.

[0059] Sending a lawyer's letter is a formal legal warning letter issued by the trading platform to a partner law firm, demanding the return of unjust enrichment and warning of legal liability. It serves as a preemptive legal deterrent. The letter is delivered to the recipient electronically or by mail, and the system records the receipt status.

[0060] Filing a lawsuit is the act of a trading platform, as the plaintiff, initiating a civil suit in a people's court, demanding that the seller compensate for economic losses and related expenses. Once the case enters the judicial process, the judgment can be enforced. The platform's response demonstrates that it possesses a complete legal recourse capability.

[0061] On-site accountability investigations are targeted at extreme malicious cases. The trading platform, in collaboration with security departments or investigative agencies, conducts offline verification and pursues responsibility at the actual residence of the seller / user, achieving real-world accountability for virtual transactions. This mechanism breaks down barriers to online anonymity and is a powerful deterrent.

[0062] Reporting a criminal case is a legal action taken when a seller's actions are suspected of constituting a criminal offense (such as fraud, theft, or infringement of personal information). The trading platform then reports the incident to the security department, submits a complete chain of evidence, and requests the initiation of a criminal investigation. Once the case is successfully filed, the seller will be held criminally liable. While this measure is not universally applicable, its inclusion in the after-sales guarantee card greatly enhances the credibility of the trading platform's zero-tolerance attitude.

[0063] Step S220: In response to the buyer's user's request to view the after-sales service for the game account transaction order, the after-sales guarantee card is displayed.

[0064] By making service commitments visible upfront through after-sales guarantee cards, the platform clearly demonstrates its target protection rights for game transaction accounts to buyers before the transaction occurs. This allows users to understand the boundaries of their rights protection in advance, completely reversing the passive anxiety of buyers who doubt whether they can get compensation in the traditional model, and building buyers' trust in transaction security. Furthermore, the platform's response measures in the after-sales guarantee card are presented in a standardized and visual way, making the platform's service capabilities and governance commitments concrete. This allows buyers to directly see the platform's actual actions and execution in risk management, after-sales protection, and accountability for violations, breaking down the trust barrier of the platform's self-proclaimed claims. This greatly enhances the platform's credibility and authority in the eyes of buyers, helping the platform attract more users and improve user retention.

[0065] In some embodiments, such as Figure 3 As shown, the after-sales guarantee card 30 can display indicator 31 for the target protection rights and corresponding indicator 32 for the platform's response measures. The indicator may include text and / or image icons.

[0066] In some embodiments, such as Figure 3 As shown, the indicator symbols in the after-sales guarantee card used to represent the platform's response measures can be displayed according to the execution order or time node of the corresponding platform response measures.

[0067] In some embodiments, the after-sales viewing operation is a viewing operation of the transaction session group of the game account transaction order, displaying the after-sales guarantee card of the game account transaction order, including: displaying the transaction session group interface and displaying the after-sales guarantee card in the transaction session group interface.

[0068] In this embodiment, when a buyer places an order and makes payment, the trading platform creates a game account transaction order and generates a transaction chat group for the game account transaction order. The transaction chat group can be a group chat that includes the buyer and seller users of the game account transaction order, as well as the platform's customer service / trader.

[0069] In an embodiment where the server generates the after-sales guarantee card, the trading platform may push the after-sales guarantee card as a message to the buyer's terminal device when generating the after-sales guarantee card for the game account transaction order.

[0070] In this embodiment, viewing the transaction session group of game account transaction orders can be done by clicking on the transaction session group of game account transaction orders or by clicking on the message received in the transaction session group of game account transaction orders. The message can be displayed through a pop-up window on the application interface of the transaction platform or the notification center of the terminal device.

[0071] In this embodiment, the after-sales guarantee card is pushed to the buyer user as an instant messaging message and displayed through the transaction chat group interface. This ensures that the after-sales guarantee card is seen by the user in a timely manner, avoids after-sales disputes caused by information omissions, improves the information reach efficiency and user experience of the transaction platform, and can also improve after-sales processing efficiency.

[0072] In some embodiments, the after-sales viewing operation is a viewing operation of the buyer user's order list, displaying the after-sales guarantee card for the game account transaction order, including: displaying the buyer user's order list, and displaying the order number and after-sales guarantee card of the game account transaction order in the order list.

[0073] In this embodiment, the order number and after-sales guarantee card for at least one game account transaction order of the buyer user can be displayed in the buyer user's order list. Specifically, a card corresponding to each game account transaction order can be displayed in the order list, showing the order number and after-sales guarantee card for the corresponding game account transaction order.

[0074] By displaying the after-sales guarantee card directly in the order list, buyers can quickly understand the target protection rights and corresponding platform response measures for game account transactions without having to go to the order details page. This improves buyers' awareness of after-sales rights and ease of use, significantly increases information delivery efficiency, avoids buyers overlooking after-sales rights due to deeply hidden information, strengthens buyers' trust in the trading platform, enhances buyers' sense of security in game account transactions, and optimizes the trading platform's after-sales service experience.

[0075] In some embodiments, the after-sales viewing operation is an operation to view the order details of a game account transaction order, and to display the after-sales guarantee card for the game account transaction order, including: displaying the order details page of the game account transaction order and displaying the after-sales guarantee card on the order details page.

[0076] In this embodiment, in addition to the after-sales guarantee card, the order details page may also display one or more of the following information: basic order information, information of both parties to the transaction, product information display area, order status information, transaction process progress display, operation button area, transaction session group entrance, transaction records and log information, platform prompts and security instructions.

[0077] Basic order information includes order number, order creation time, transaction amount, payment method, product name (e.g., game account), product category, and product number (e.g., game account number), which are used to uniquely identify the order and display core transaction information.

[0078] The platform displays the platform account information, avatars, nicknames, and other basic identity markers of both the buyer and seller users to help them confirm their trading partners.

[0079] The product information display area showcases key attributes of the game account, such as game name, server, character level, equipment status, account type, and binding status (e.g., whether it has been changed). Depending on the stage of the transaction, this area may also display account screenshots, verification results, and other information.

[0080] The order status information displays the current process stage of the game account transaction order, such as "Order Placed," "Payment Completed," "Seller Shipping," "Account Verification in Progress," "Account Binding Change in Progress," "Completed," "Transaction Successful," "After-Sales Service in Progress," and "Closed." The status information is usually presented in a prominent manner so that users can quickly understand the order progress.

[0081] The transaction progress is displayed as a step bar or process list, showing the entire process from order placement to completion, for example: Order Placement → Payment → Account Verification → Account Binding Change → Confirm Receipt → Settlement. The current step is highlighted to help users track the transaction progress.

[0082] The operation button area provides corresponding operation entry points according to the order status. For the buyer, the operation entry points may include entry points to enter the transaction chat group, entry points to apply for account verification, entry points to confirm receipt, and entry points to initiate after-sales service.

[0083] The transaction chat group entrance provides an entry point into the transaction chat group (or order group chat), which is used by buyer users, seller users, and platform customer service to perform operations such as account verification, account binding change, communication, and after-sales service.

[0084] Transaction records and log information include order status change records, chat history summaries, platform operation logs, fund transfer records, etc., which are used to improve transaction transparency and provide a basis for handling possible disputes.

[0085] Platform prompts and security instructions display the platform's security prompts, risk notices, precautions, etc., such as account transaction risk warnings, prohibition of private transactions, and after-sales rules.

[0086] This embodiment displays an after-sales guarantee card on the order details page, allowing buyers to simultaneously understand the after-sales guarantee content of their order while viewing core information such as order status and transaction records. This improves the accessibility and transparency of after-sales guarantee information, enhancing user trust and transaction security.

[0087] In some embodiments, displaying an after-sales guarantee card for a game account transaction order includes: obtaining the order status of the game account transaction order and adjusting the display color of the indicator used to represent the target protection rights in the after-sales guarantee card according to the order status; wherein, the order status indicates whether the game account transaction order has been completed.

[0088] In this embodiment, the game account transaction order can be confirmed as completed only if the buyer confirms receipt and the transaction platform releases funds to the seller; otherwise, the game account transaction order is confirmed as incomplete.

[0089] In this embodiment, when the order status of a game account transaction order is "transaction incomplete", the display color of the indicator in the after-sales guarantee card that represents the target protection rights can be a first preset color to indicate that the target protection rights are not activated or are yet to be activated; when the order status of a game account transaction order is "transaction completed", the display color of the indicator in the after-sales guarantee card that represents the target protection rights can be a second preset color to indicate that the target protection rights have been activated.

[0090] In this embodiment, the indicator for the protection of target rights may include text and image identifiers. The first preset color of the text identifier may be the same as or different from the first preset color of the image identifier; the second preset color of the text identifier may be the same as or different from the second preset color of the image identifier. For example, the first preset color of both the text identifier and the image identifier may be gray, the second preset color of the text identifier may be black, and the second preset color of the image identifier may be green.

[0091] This embodiment allows buyers to quickly determine whether a target protection right is active by using the display color of the indicator on the after-sales guarantee card to represent the target protection right. This improves the efficiency of buyers in recognizing the status of target protection rights without having to read the text.

[0092] In some embodiments, the method further includes: in response to any target protection benefit in the after-sales protection card being triggered, displaying the protection content of any target protection benefit.

[0093] In this embodiment, the buyer can trigger any target protection benefit by clicking the indicator of that target protection benefit in the after-sales protection card.

[0094] In embodiments where perpetual coverage is triggered, displaying the coverage details of the target protection right can be done by displaying the perpetual coverage agreement. In embodiments where contractual protection is triggered, displaying the coverage details of the target protection right can be done by displaying the transaction contract. In embodiments where recharge protection is triggered, displaying the coverage details of the target protection right can be done by displaying the recharge protection agreement.

[0095] This embodiment divides the protection information into two layers: the indicator of the target protection rights in the after-sales protection card and the details of the protection content of the target protection rights. This keeps the after-sales protection card simple in the default state, while providing complete information when the buyer needs it. This improves the readability of the after-sales protection card interface and the clarity of the information structure, helping the buyer to understand the protection content more comprehensively and reducing after-sales disputes caused by unclear information.

[0096] <Second Embodiment> Figure 4 A method for processing game account transaction orders according to some embodiments is illustrated. This method is implemented by a terminal device, for example, the terminal device may be as follows: Figure 1 The terminal device 1100. Alternatively, the processing method for the game account transaction order is jointly implemented by the terminal device and the server; for example, the terminal device could be such as... Figure 1 The terminal device 1100, the server can be as follows: Figure 1 Server 1200.

[0097] like Figure 4 As shown, the method for processing game account transaction orders may include the following steps S410 to S440: Step S410: Based on the fulfillment event of the game account transaction order, generate an after-sales guarantee card corresponding to the game account transaction order; wherein, the after-sales guarantee card includes the target guarantee rights of the game account transaction order and the platform's response measures corresponding to the target guarantee rights.

[0098] The target protection rights are the protection rights enjoyed by buyer users when the game account in a game account transaction order cannot be used normally; the platform's response measures include: the trading platform's punitive measures against the seller user for the game account based on the seller user's breach of contract.

[0099] Step S420: In response to the buyer's user's request to view the after-sales service for the game account transaction order, the after-sales guarantee card is displayed.

[0100] In some embodiments, the after-sales viewing operation is a viewing operation of the transaction session group of the game account transaction order, displaying the after-sales guarantee card of the game account transaction order, including: displaying the transaction session group interface and displaying the after-sales guarantee card in the transaction session group interface.

[0101] In some embodiments, the after-sales viewing operation is a viewing operation of the buyer user's order list, displaying the after-sales guarantee card for the game account transaction order, including: displaying the buyer user's order list, and displaying the order number and after-sales guarantee card of the game account transaction order in the order list.

[0102] In some embodiments, the after-sales viewing operation is an operation to view the order details of a game account transaction order, and to display the after-sales guarantee card for the game account transaction order, including: displaying the order details page of the game account transaction order, and displaying the order information and after-sales guarantee card of the game account transaction order on the order details page.

[0103] In some embodiments, displaying an after-sales guarantee card for a game account transaction order includes: obtaining the order status of the game account transaction order and adjusting the display color of the indicator used to represent the target protection rights in the after-sales guarantee card according to the order status; wherein, the order status indicates whether the game account transaction order has been completed.

[0104] In some embodiments, the method further includes: in response to any target protection benefit in the after-sales protection card being triggered, displaying the protection content of any target protection benefit.

[0105] Step S430: In response to the buyer user's after-sales action regarding the game account transaction order, an after-sales request is sent to the game account transaction platform to trigger after-sales processing; wherein, after-sales processing includes, in the event that the seller user of the game account transaction order has defaulted, restricting the operation permissions of the game account according to the after-sales guarantee card, and determining the subject of compensation.

[0106] In this embodiment, an entry point for initiating after-sales service can be provided on the order details page of the game account transaction order. Buyers can click on this entry point to enter the after-sales service page, and after obtaining evidence of the seller's breach of contract provided on the after-sales service page, they can click on the submit control on the after-sales service page to send an after-sales service request to the game account transaction platform to trigger after-sales processing.

[0107] Furthermore, upon receiving an after-sales request from a buyer, the trading platform verifies the seller's breach of contract based on the evidence provided by the buyer, and determines the compensation amount based on the after-sales guarantee card after confirming the breach.

[0108] In this embodiment, the object of compensation may be determined based on the target protection rights enjoyed by the buyer user in the after-sales guarantee card.

[0109] Furthermore, the compensation amount is determined based on the loss of recharged assets suffered by the buyer user due to the inability to use the game account normally.

[0110] In this embodiment, restricting the operation permissions of a game account can be achieved in any of the following ways: blacklisting the game account, prohibiting the use of the game account to log in to the game, and prohibiting the use of the game account to make in-game purchases.

[0111] Step S440: Receive the compensation amount from the game account trading platform in response to the after-sales request.

[0112] In this embodiment, once the compensation target is determined, the trading platform can return the compensation target to the buyer user.

[0113] Through this embodiment, after a buyer initiates an after-sales request, the trading platform verifies the after-sales matter and provides compensation after confirming its authenticity. This can provide timely economic compensation to the buyer, effectively reduce the buyer's transaction risk, and improve the security of game account transactions, user trust, and the quality of the platform's after-sales service.

[0114] In some embodiments, the method further includes: displaying a compensation report for a game account transaction order, wherein the compensation report is generated by the game account transaction platform based on the compensation target and the after-sales guarantee card.

[0115] In this embodiment, the compensation report is a structured document generated by the trading platform during the process of handling a buyer's after-sales request. It involves investigating, verifying, and determining the after-sales matter, and confirming that the compensation conditions are met. This compensation report records the reasons, basis, subject matter, responsible party, processing flow, and results of the compensation, for user review, trading platform archiving, and subsequent dispute resolution.

[0116] Through this embodiment, the compensation report records the after-sales verification process, the basis for judgment, and the compensation result, enabling buyers to clearly understand the reasons and basis for compensation, enhancing the credibility of the transaction platform's processing results, and increasing buyers' trust in the transaction platform. Moreover, the compensation report preserves a complete after-sales processing record (including evidence materials, verification steps, liability determination, etc.), facilitating the transaction platform to review and trace in the event of subsequent disputes, and providing objective evidence for subsequent dispute resolution. In addition, by viewing the compensation report, buyers can clearly know whether their rights have been protected, reducing doubts about the after-sales processing results, and improving user experience and satisfaction.

[0117] In some embodiments, the method further includes: obtaining the platform response measures that the game account trading platform has executed for the game account trading order; and adjusting the display color of the indicator in the after-sales guarantee card that represents the platform response measures according to the executed platform response measures.

[0118] In this embodiment, during the after-sales processing of game account transaction orders, the trading platform can execute at least one platform response measure in the after-sales transaction card for the seller user of the game account transaction order.

[0119] In this embodiment, the after-sales support card displays the response measures of each level of the platform according to the time nodes, and distinguishes the platform response measures that have been implemented.

[0120] In this embodiment, the display color of the indicator in the after-sales guarantee card that represents the platform response measures not implemented by the trading platform can be a third preset color to indicate that the trading platform has not implemented the corresponding platform response measures; the display color of the indicator in the after-sales guarantee card that represents the platform response measures implemented by the trading platform can be a fourth preset color to indicate that the trading platform has implemented the corresponding platform response measures.

[0121] In this embodiment, the indications for platform response measures may include text and image icons. The third preset color of the text icon may be the same as or different from the third preset color of the image icon; the fourth preset color of the text icon may be the same as or different from the fourth preset color of the image icon. For example, the third preset color of both the text icon and the image icon may be gray, the fourth preset color of the text icon may be black, and the fourth preset color of the image icon may be green.

[0122] This embodiment allows buyers to quickly determine whether the platform has implemented corresponding measures by using the color of the indicator on the after-sales guarantee card to represent the platform's response measures. This enables buyers to intuitively understand the platform's current response measures without having to read the text, avoiding misunderstandings about the after-sales progress, improving the transparency of the after-sales process, and enhancing buyers' trust in the platform's handling results.

[0123] <Electronic Device Examples> This embodiment provides an electronic device, such as... Figure 5 As shown, the electronic device 5000 may include a processor 5100 and a memory 5200. The memory 5200 is used to store computer programs, and the processor 5100 is used to control the electronic device to execute the methods of any embodiment of this disclosure under the control of the computer programs.

[0124] <Example of a readable storage medium> This embodiment provides a computer-readable storage medium storing a computer program that, when executed by a processor, performs the methods described in any of the method embodiments of this disclosure.

[0125] The various embodiments in this specification are described in a progressive manner, with each embodiment focusing on the differences from other embodiments. The same or similar parts between the various embodiments can be referred to each other.

[0126] This disclosure may be a system, method, and / or computer program product. A computer program product may include a computer-readable storage medium having computer-readable program instructions loaded thereon for causing a processor to implement any of the methods in the foregoing embodiments of this disclosure.

[0127] Computer-readable storage media can be tangible devices capable of holding and storing instructions for use by an instruction execution device. Computer-readable storage media may include, for example, electrical storage devices, magnetic storage devices, optical storage devices, electromagnetic storage devices, semiconductor storage devices, or any suitable combination thereof. More specific examples (a non-exhaustive list) of computer-readable storage media include: portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM), static random access memory (SRAM), compact disc-read-only memory (CD-ROM), digital versatile disc (DVD), memory sticks, floppy disks, mechanical encoding devices, such as punch cards or recessed protrusions storing instructions thereon, and any combination thereof. The computer-readable storage medium used herein is not to be interpreted as a transient signal itself, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through waveguides or other transmission media (e.g., light pulses through fiber optic cables), or electrical signals transmitted through wires.

[0128] The computer-readable program instructions described herein can be downloaded from computer-readable storage media to various computing / processing devices, or downloaded via a network, such as the Internet, local area network, wide area network, and / or wireless network, to an external computer or external storage device. The network may include one or more of copper transmission cables, fiber optic transmission, wireless transmission, routers, firewalls, switches, gateway computers, and edge servers. A network adapter card or network interface in each computing / processing device receives the computer-readable program instructions from the network and forwards them to computer-readable storage media in the respective computing / processing device.

[0129] The computer program instructions used to perform the operations of this disclosure may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine-dependent instructions, microcode, firmware instructions, state setting data, or source or object programs written in any combination of one or more programming languages, including object-oriented programming languages ​​(such as Smalltalk, C++, etc.) and conventional procedural programming languages ​​(such as the "C" language or similar programming languages). The computer-readable program instructions may be executed entirely on the user's computer, partially on the user's computer, as a standalone software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer via any type of network (e.g., a local area network or a wide area network), or it may be connected to an external computer (e.g., via the Internet using an Internet service provider). In some embodiments, electronic circuitry, such as programmable logic circuitry, field-programmable gate arrays, or programmable logic arrays, can execute computer-readable program instructions to implement various aspects of the embodiments of this disclosure by utilizing state information from the computer-readable program instructions.

[0130] Various aspects of this disclosure are described herein with reference to flowchart illustrations and / or block diagrams of methods, apparatus, and computer program products according to embodiments of this disclosure. It should be understood that each block of the flowchart illustrations and / or block diagrams, and combinations of blocks in the flowchart illustrations and / or block diagrams, can be implemented by computer-readable program instructions.

[0131] These computer-readable program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing apparatus to produce a machine such that, when executed by the processor of the computer or other programmable data processing apparatus, they create means for implementing the functions / actions specified in one or more blocks of the flowchart and / or block diagram. These computer-readable program instructions can also be stored in a computer-readable storage medium that causes a computer, programmable data processing apparatus, and / or other device to operate in a particular manner; thus, the computer-readable medium storing the instructions comprises an article of manufacture that includes instructions for implementing aspects of the functions / actions specified in one or more blocks of the flowchart and / or block diagram.

[0132] Computer-readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other device to cause a series of operational steps to be performed on the computer, other programmable data processing apparatus, or other device to produce a computer-implemented process, thereby causing the instructions that execute on the computer, other programmable data processing apparatus, or other device to perform the functions / actions specified in one or more boxes of a flowchart and / or block diagram.

[0133] The flowcharts and block diagrams in the accompanying drawings illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present disclosure. In this regard, each block in a flowchart or block diagram may represent a module, segment, or portion of an instruction containing one or more executable instructions for implementing a specified logical function. In some alternative implementations, the functions marked in the blocks may occur in a different order than those marked in the drawings. For example, two consecutive blocks may actually be executed substantially in parallel, and they may sometimes be executed in reverse order, depending on the functions involved. It should also be noted that each block in the block diagrams and / or flowcharts, and combinations of blocks in the block diagrams and / or flowcharts, can be implemented using a dedicated hardware-based system that performs the specified function or action, or using a combination of dedicated hardware and computer instructions. It should be noted that implementation in hardware, implementation in software, and implementation using a combination of software and hardware are all equivalent.

[0134] The various embodiments of this disclosure have been described above. These descriptions are exemplary and not exhaustive, and are not limited to the disclosed embodiments. Many modifications and variations will be apparent to those skilled in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen to best explain the principles, practical application, or improvement of the technology in the market, or to enable others skilled in the art to understand the embodiments disclosed herein. The scope of this disclosure is defined by the appended claims.

Claims

1. A method for processing game account transaction orders, comprising: Based on the fulfillment event of a game account transaction order, an after-sales guarantee card corresponding to the game account transaction order is generated; wherein, the after-sales guarantee card includes the target guarantee rights of the game account transaction order and the platform's response measures corresponding to the target guarantee rights; the target guarantee rights are the guarantee rights enjoyed by the buyer user when the game account in the game account transaction order cannot be used normally; the platform's response measures include: the punitive measures taken by the transaction platform against the seller user for the game account based on the seller user's default event; In response to the buyer's operation to view the after-sales service for the game account transaction order, the after-sales guarantee card is displayed.

2. The method according to claim 1, wherein the after-sales viewing operation is a viewing operation of the transaction session group of the game account transaction order, and the display of the after-sales guarantee card of the game account transaction order includes: The transaction session group interface is displayed, and the after-sales guarantee card is displayed on the transaction session group interface.

3. The method according to claim 1, wherein the after-sales viewing operation is a viewing operation of the buyer user's order list, and the display of the after-sales guarantee card for the game account transaction order includes: Display the buyer's order list, and in the order list, display the order number of the game account transaction order and the after-sales guarantee card.

4. The method according to claim 1, wherein the after-sales viewing operation is an operation of viewing the order details of the game account transaction order, and the display of the after-sales guarantee card of the game account transaction order includes: The order details page of the game account transaction order is displayed, and the order information of the game account transaction order and the after-sales guarantee card are displayed on the order details page.

5. The method according to claim 1, wherein displaying the after-sales guarantee card for the game account transaction order includes: Obtain the order status of the game account transaction order, and adjust the display color of the indicator in the after-sales guarantee card that represents the target protection rights according to the order status; The order status indicates whether the game account transaction order has been completed.

6. The method according to claim 1, further comprising: In response to the triggering of any target protection benefit in the after-sales guarantee card, the protection content of that target protection benefit is displayed.

7. The method according to claim 1, further comprising: In response to the buyer's after-sales action regarding the game account transaction order, an after-sales request is sent to the game account transaction platform to trigger after-sales processing; wherein, the after-sales processing includes, in the event that the seller of the game account transaction order has breached the contract, restricting the operation permissions of the game account according to the after-sales guarantee card, and determining the compensation target; the compensation target is determined based on the loss of recharged assets caused by the buyer's inability to use the game account normally; Receive the compensation target from the game account trading platform in response to the after-sales request.

8. The method according to claim 7, further comprising: The system displays the compensation report for the game account transaction order, wherein the compensation report is generated by the game account transaction platform based on the compensation target and the after-sales guarantee card.

9. The method according to claim 7, further comprising: Obtain the platform's response measures for the executed game account transaction orders; Adjust the display color of the indicator in the after-sales support card that represents the platform's response measures, based on the platform's response measures already implemented.

10. An electronic device comprising a processor and a memory, the memory for storing a computer program, the processor for executing the method as described in any one of claims 1 to 9 under the control of the computer program.

11. A computer-readable storage medium, characterized in that, It stores a computer program that, when executed by a processor, implements the method as described in any one of claims 1 to 9.

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