Information processing programs, information processing methods, information processing devices

Abstract

The present invention provides an information processing program, information processing method, and information processing device that allow users to ask questions freely and provide answers that align with the intentions of the information provider. [Solution] An information processing program according to one embodiment of the present invention can cause the processor to perform the following actions: retrieve one or more similar question sentences from a database that are similar to the question obtained from a terminal device; output an inquiry sentence containing the retrieved one or more similar question sentences to the terminal device; obtain a response to the output of the inquiry sentence from the terminal device; if the response obtained from the terminal device is to select a specific similar question sentence, retrieve a response sentence corresponding to the selected similar question sentence from the database as an appropriate response sentence; and output the appropriate response sentence obtained from the database, or an explanatory sentence containing an appropriate response sentence, to the terminal device.

Claims

1. An information processing program to be executed on a computer equipped with a processor, Obtaining questions from terminal devices, The process involves generating numerical data by quantifying the questions obtained from the terminal device, When a question, the numerical data associated with the question, and the answer are considered as a set of datasets, one or more question sentences corresponding to numerical data similar to the generated numerical data are obtained as one or more similar question sentences from a database containing multiple sets of such datasets. Outputting an inquiry statement containing one or more similar question statements to the terminal device, Obtaining the response to the output of the aforementioned inquiry from the terminal device, If the response obtained from the terminal device is to select a specific similar question, the response corresponding to the selected similar question is obtained from the database as the appropriate response. Outputting the appropriate response text obtained from the database, or the explanatory text containing the appropriate response text, to the terminal device. It is possible to have the aforementioned processor execute this. Information processing program.

2. The processor can be made to retrieve, from the database, at least the first similar question, as one or more similar question sentences, from among the first similar question sentence, which is the question sentence corresponding to the numerical data most similar to the generated numerical data, and one or more second similar question sentences, which are one or more question sentences corresponding to numerical data similar to the generated numerical data. The information processing program according to claim 1.

3. If the response obtained from the terminal device does not select any of the similar question sentences, the processor can be made to retrieve at least the third similar question sentence as one or more similar question sentences from among the one or more question sentences included in the database that have not been sent to the terminal device, which are the third similar question sentence that corresponds to the numerical data most similar to the generated numerical data, and one or more fourth similar question sentences that correspond to numerical data similar to the generated numerical data, following the third similar question sentence. The information processing program according to claim 2.

4. When the number of times the response has been obtained from the terminal device exceeds a predetermined threshold, the processor can be instructed to output a response message to the terminal device indicating that an appropriate response is not yet available. The information processing program according to claim 3.

5. When the number of times the answer has been obtained from the terminal device exceeds a predetermined threshold, the processor can be instructed to save the question obtained from the terminal device to non-volatile memory. The information processing program according to claim 4.

6. An information processing method to be executed by a computer equipped with a processor, Obtaining questions from terminal devices, The process involves generating numerical data by quantifying the questions obtained from the terminal device, When a question, the numerical data associated with the question, and the answer are considered as a set of datasets, one or more question sentences corresponding to numerical data similar to the generated numerical data are obtained as one or more similar question sentences from a database containing multiple sets of such datasets. Outputting an inquiry statement containing one or more similar question statements to the terminal device, Obtaining the response to the output of the aforementioned inquiry from the terminal device, If the response obtained from the terminal device is to select a specific similar question, the response corresponding to the selected similar question is obtained from the database as the appropriate response. Outputting the aforementioned answer text, or an explanatory text containing the aforementioned answer text, obtained from the aforementioned database, to the terminal device. including Information processing methods.

7. This includes obtaining from the database at least the first similar question sentence as one or more similar question sentences, from among the first similar question sentence which is the question sentence corresponding to the numerical data most similar to the generated numerical data, and one or more second similar question sentences which are one or more question sentences corresponding to numerical data similar to the generated numerical data, following the first similar question sentence. The information processing method according to claim 6.

8. If the response obtained from the terminal device does not select any of the similar question sentences, the process includes obtaining at least the third similar question sentence as one or more similar question sentences from among the one or more question sentences included in the database that have not been sent to the terminal device, which correspond to the numerical data most similar to the generated numerical data, and one or more fourth similar question sentences that correspond to numerical data similar to the generated numerical data, following the third similar question sentence. The information processing method according to claim 7.

9. When the number of times the response has been obtained from the terminal device exceeds a predetermined threshold, the system includes outputting a response message to the terminal device indicating that an appropriate response is not yet available. The information processing method according to claim 8.

10. When the number of times the answer has been obtained from the terminal device exceeds a predetermined threshold, the system includes storing the question obtained from the terminal device in non-volatile memory. The information processing program according to claim 9.

11. A communication unit capable of receiving first data from a terminal device and transmitting second data to the terminal device via a network, A processing unit capable of processing the first data acquired from the terminal device via the communication unit, and outputting the second data to the terminal device via the communication unit, When a question, the numerical data of the question, and the answer are considered as one set of datasets, a database containing multiple sets of such datasets is considered. Equipped with, The aforementioned processing unit, The communication unit obtains a question from the terminal device, Numerical data is generated by quantifying the questions obtained. From the aforementioned database, one or more of the aforementioned question sentences corresponding to numerical data similar to the generated numerical data are obtained as one or more similar question sentences. An inquiry statement containing one or more similar question statements is output to the terminal device via the communication unit. The response to the output of the aforementioned inquiry is obtained from the terminal device via the communication unit. If the response obtained from the terminal device is to select a specific similar question sentence, the response sentence corresponding to the selected similar question sentence is obtained from the database as the appropriate response sentence. The response text obtained from the database, or the explanatory text containing the response text, is output to the terminal device via the communication unit. This becomes possible Information processing device.

12. The processing unit is capable of retrieving at least the first similar question from the database as one or more similar question sentences, from among the first similar question sentence, which is the question sentence corresponding to the numerical data most similar to the generated numerical data, and one or more second similar question sentences, which are one or more question sentences corresponding to numerical data similar to the generated numerical data. The information processing apparatus according to claim 11.

13. If the response obtained from the terminal device does not select any of the similar question sentences, the processing unit can obtain at least the third similar question sentence as one or more similar question sentences from among the one or more question sentences included in the database that have not been sent to the terminal device, which correspond to the numerical data most similar to the generated numerical data, and one or more fourth similar question sentences that correspond to numerical data similar to the generated numerical data, following the third similar question sentence. The information processing apparatus according to claim 12.

14. The processing unit is capable of outputting a response message to the terminal device indicating that an appropriate response is not available when the number of times the response has been obtained from the terminal device exceeds a predetermined threshold. The information processing apparatus according to claim 13.

15. The processing unit is capable of saving the questions obtained from the terminal device to a non-volatile memory when the number of times the answers have been obtained from the terminal device exceeds a predetermined threshold. The information processing apparatus according to claim 14.

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