System and method for smart virtual queues

The virtual queue management system addresses capacity reduction issues by identifying affected return times, removing guests, and offering re-accommodation slots, effectively managing queue lengths and guest experiences in amusement parks.

JP7846855B2Active Publication Date: 2026-04-16UNIVERSAL CITY STUDIOS LLC
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Patent Information

Application Number
JP2021576846
Authority / Receiving Office
JP · JP
Patent Type
Patents
Current Assignee / Owner
Priority Date
2019-12-13
Filing Date
2020-06-23
Publication Date
2026-04-16
Estimated Expiration
2040-06-23

AI Technical Summary

Technical Problem

Existing virtual queue systems in amusement parks are ineffective during capacity reduction events, leading to prolonged wait times and disruption of guests' plans due to increased queue lengths, which negate the benefits of virtual queuing.

Method used

A virtual queue management system that identifies affected return times during capacity reduction events, removes guests from the queue, and offers re-accommodation time slots with new return times, using a processor-controlled virtual queue controller and sensor assemblies to manage guest entry and exit.

Benefits of technology

The system maintains desired queue lengths, reduces wait times, and minimizes guest inconvenience by dynamically adjusting virtual queue entries and exits, ensuring efficient park operations and guest satisfaction.

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Abstract

The system includes a virtual queue controller configured to receive an indication of a reduced capacity event from an amusement park attraction, determine a reduced capacity for the attraction, identify each guest in the attraction's virtual queue having a return time affected by the reduced capacity event, remove the guests with the affected return times from the virtual queue, generate re-entry time slots for the guests removed from the virtual queue, select two or more updated return times within the re-entry time slots for each of the guests removed from the virtual queue, provide a notification to each guest removed from the virtual queue requesting guest input to select a single updated return time from the two or more updated return times, and return each guest to the virtual queue upon receiving a corresponding selection of the single updated return time.
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