A system and method for real-time monitoring of services provided by a restaurant using an ai enabled digital IoT device

Abstract

The embodiments herein provide a method and system for real-time monitoring and management of services provided by a restaurant using an AI enabled digital IoT device. The method includes, scanning a QR Code displayed on the IoT device by a customer for accessing Wi-Fi provided by the restaurant, for accessing the menu and for providing review of the restaurant service using a mobile device. The method includes real-time rating of the restaurant by the customer and display of advance reservation status and multimedia content on the device. A request may be placed on the device to a waiter for at least one of dining service, mobile charging. Order status and notifications on best-selling items may be displayed on the device. Real-time data on the restaurant service may be displayed onto a digital dashboard.

Description

TITLE OF THE INVENTIONA SYSTEM AND METHOD FOR REAL-TIME MONITORING OF SERVICES PROVIDED BY A RESTAURANT USING AN Al ENABLED DIGITAL IOT DEVICEFIELD OF INVENTION

[0001] This invention relates to a method and system for providing restaurant service and more particularly related to a method and system for real-time monitoring and management of services provided by a restaurant using an Artificial Intelligence (Al) enabled digital Internet of Things (loT) device.CROSS REFERENCE TO RELATED APPLICATIONS

[0002] Applicant claims priority and the benefit of Indian Patent application 202411057995, filed 31 July 2024 (31-07-2024), said application being hereby incorporated herein in its entirety by referenceBACKGROUND OF INVENTION

[0003] In today's fast-paced and technology -driven world, the restaurant industry is constantly evolving to meet the ever-changing demands and expectations of customers. One of the key areas which can significantly improve the dining experience for a customer is real-time monitoring of restaurant services. Traditionally, restaurants have been relying on manual methods for monitoring restaurant services, which are inherently limited and time-consuming. The manual methods are plagued with inefficiencies and limitations that hinder both operational effectiveness and customer satisfaction.

[0004] Manual monitoring often relies on periodic checks or observations, leading to limited visibility into ongoing operations. This can result in delayed responses to customer needs, service bottlenecks and missed opportunities to address issues promptly in real-time. Moreover, manual monitoring processes are susceptible to human error, such as data entry mistakes and miscommunication between staff members. Further, in the absence of real-time data insights, restaurants maystruggle to allocate resources such as staffing levels, inventory management and table turnover optimization, effectively. This leads to underutilization or overburdening of resources based on inaccurate assessments. Additionally, manual monitoring and management make it challenging to track performance metrics such as wait times, order accuracy, customer feedback and service responsiveness in real-time. The lack of timely feedback loops hinders the ability to identify areas for improvement and to implement corrective actions promptly.

[0005] Personalized customer experiences play a crucial role in a highly competitive market. Manual monitoring may miss opportunities to gather and utilize customer data in real-time for personalized recommendations, special offers and tailored services that enhance overall satisfaction and loyalty. As restaurants grow, manual monitoring becomes increasingly cumbersome and less scalable. This can lead to operational inefficiencies, longer wait times and difficulties in maintaining consistent service quality across different shifts or locations.

[0006] Therefore, there is a need for a unique solution that addresses the problems associated with manual monitoring and management of restaurant services.

[0007] The above-mentioned shortcomings, disadvantages and problems are addressed herein, which will be understood by reading and studying the following specification.OBJECT OF INVENTION

[0008] The principal object of the embodiments herein is to provide a method and system for real-time monitoring of services provided by a restaurant using an Al enabled digital loT device.

[0009] Another objective of the present invention is to provide a method and system for real-time management of services provided by a restaurant using an Al enabled digital loT device.

[0010] Another objective of the present invention is to provide a method and system for real-time rating of services provided by a restaurant using an Al enabled digital loT device.SUMMARY OF THE INVENTION

[0011] Accordingly, the embodiments herein provide a method and a system for real-time monitoring and management of services provided by a restaurant using an Al enabled digital loT device. The method includes scanning a QR Code displayed in the Al enabled digital loT device using the customer’s mobile device. Further, the method includes accessing the menu by the customer by scanning the QR code using the mobile device. Additionally, the method includes placing an order by a customer using his mobile device or by summoning a waiter through the Al enabled digital loT device.

[0012] Additionally, advance reservation status of a table may be displayed on the Al enabled digital loT device. Further, the Al enabled digital loT device may welcome the customer by his name. Further, the Al-enabled digital loT device may display multimedia content related to special occasions upon customer request. Additionally, the table can be reserved both from the dash board and the Al enabled digital loT device. Further, the Al enabled digital loT device may be able to display notifications on best-selling items of the restaurant. Additionally, the Al enabled digital loT device may display curated selection of food and drinks from the menu as hef ’s specials’. Further, Al enabled digital loT device may also be able to display advertisement or product promotion by third party vendors. Further, the customer may be able to place a request on the Al enabled digital loT device, to the waiter for various services. The services can include, but not limited to dining service, mobile charging service. The waiter of the restaurant may be informed about the requests placed by the customer through a smartwatch worn by the waiter. The waiter may be able to cater the requirements of the customer.

[0013] Further, the Al enabled digital loT device may display the order status. Additionally, the customer may be able to cancel the order on the Al enabled digitalloT device within a predefined time. Additionally, the customer may be able to place a request to the waiter for checkout and billing. Further, the Al enabled digital loT device may be enabled for providing a review of the restaurant service by the customer using the mobile device.

[0014] Further, the customer may be able to place a request on the Al enabled digital loT device to a valet service provided by the restaurant for retrieval of a vehicle. Further, the Al enabled digital device may be enabled for displaying notifications on status of the vehicle parked in a valet service provided by the restaurant.

[0015] Additionally, Al enabled digital loT device may be able to display real-time data of the restaurant service onto a centralized digital dashboard. The real time data of the restaurant service can include but not limited to response time of the waiters, customer history, reviews and rating on ongoing dining experience by the customers. The rating on ongoing dining experience by the customers enables the restaurant management to address customer complaints in real-time, leading to an enhanced level of customer satisfaction.

[0016] In one implementation, the placing of requests to a waiter and the status of the requests are indicated by different coloured lights on the Al enabled digital loT device.

[0017] These and other aspects of the embodiments herein will be better appreciated and understood when considered in conjunction with the following description and the accompanying drawings. It should be understood, however, that the following descriptions, while indicating preferred embodiments and numerous specific details thereof, are given by way of illustration and not of limitation. Many changes and modifications may be made within the scope of the embodiments herein without departing from the spirit thereof, and the embodiments herein include all such modifications.BRIEF DESCRIPTION OF THE ACCOMPANYING DRAWINGS

[0018] Embodiments herein are illustrated in the accompanying drawings, throughout which like reference letters indicate corresponding parts in the various figures. The example embodiments herein will be better understood from the following description with reference to the drawings, in which:

[0019] Figures la, lb and 1c illustrate an Al enabled digital loT device, in accordance with an embodiment of the present invention.

[0020] Figure 2 illustrates exploded view of an Al enabled digital loT device, in accordance with an embodiment of the present invention.DETAILED DESCRIPTION OF THE INVENTION

[0021] The embodiments herein and the various features and advantageous details thereof are explained more fully with reference to the non-limiting embodiments and detailed in the following description. Descriptions of well-known components and processing techniques are omitted so as not to unnecessarily obscure the embodiments herein. The examples used herein are intended merely to facilitate an understanding of ways in which the embodiments herein may be practiced and to further enable those of skill in the art to practice the embodiments herein. Accordingly, the examples should not be construed as limiting the scope of the embodiments herein.

[0022] Some embodiments of this disclosure, illustrating all its features, will now be discussed in detail. The words "enabling”, "establishing", and other forms thereof, are intended to be open ended in that an item or items following any one of these words is not meant to be an exhaustive listing of such item or items or meant to be limited to only the listed item or items. It must also be noted that as used herein and in the appended claims, the singular forms "a," "an," and "the" include plural references unless the context clearly dictates otherwise. The terms “comprises,” “comprising,” “has,” “having,” “includes” and / or “including” as used herein, specify the presence of stated features, elements, and / or components and the like, but do not preclude the presence or addition of one or more other features, elements,components and / or combinations thereof. The term “an embodiment” is to be read as “at least one embodiment.” The term “another embodiment” is to be read as “at least one other embodiment.” Although any system and methods similar or equivalent to those described herein can be used in the practice or testing of embodiments of the present disclosure, the exemplary system and methods are now described.

[0023] The disclosed embodiments are merely examples of the disclosure, which may be embodied in various forms. Various modifications to the embodiment will be readily apparent to those skilled in the art and the generic principles herein may be applied to other embodiments. However, one of ordinary skill in the art will readily recognize that the present disclosure is not intended to be limited to the embodiments described but is to be accorded the widest scope consistent with the principles and features described herein.

[0024] The term “digital loT device” refers to “device” and can be used interchangeably. It may further be noted that the interchangeable use of the terms does not limit the scope of the present invention in any way.

[0025] There is a need for a system that addresses the problems associated with manual monitoring and management of restaurant services.

[0026] The present invention discloses a system and method for real-time monitoring and management of services provided by a restaurant using an Al enabled digital loT device. The method includes accessing Wi-Fi provided by the restaurant by a customer by scanning a QR Code displayed in the Al enabled digital loT device using the customer’s mobile device. Further, the method includes accessing the menu of the restaurant by the customer by scanning the QR code using the mobile device.

[0027] Additionally, advance reservation status of a table may be displayed on the Al enabled digital loT device. Further, the Al enabled digital loT device may welcome the customer by the customer’s name. Further, the Al-enabled digital loT device may display multimedia content related to special occasions upon customerrequest. Additionally, the table can be reserved both from the dash board and the Al enabled digital loT device. Additionally, the Al enabled digital loT device may be able to display notifications on best-selling items of the restaurant. Further, the Al enabled digital loT device may be able to display curated selection of food and drinks as ‘Chef s specials.’ Further, Al enabled digital loT device may also be able to display advertisement or product promotion by third party vendors. Additionally, the customer may be able to place a request on the Al enabled digital loT device, to the waiter for various services. The services can include, but not limited to dining service, mobile charging service or room service. The waiter may be able to cater the requirements of the customer.

[0028] Further, the Al enabled digital loT device may display the order status. Additionally, the customer may be able to cancel the order on the Al enabled digital loT device within a predefined time. Additionally, the customer may be able to place a request for checkout, billing and payment assistance from the waiter. The payment option may include but not limited to ‘tap to pay’ or ‘ scan to pay’ . Further, the Al enabled digital loT device may be enabled for providing a review of the restaurant service by the customer using the mobile device.

[0029] Further, the customer may be able to place a request on the Al enabled digital loT device to a valet service provided by the restaurant for retrieval of a vehicle. Further, the Al enabled digital device may be enabled for displaying notifications on status of the vehicle parked in a valet service provided by the restaurant.

[0030] Additionally, Al enabled digital loT device may be able to display real-time data and reports of the restaurant service onto a centralized digital dashboard. The real time data of the restaurant service can include but not limited to response time of the waiters, customer history, reviews and rating on ongoing dining experience by the customers. The rating on ongoing dining experience by the customers enables the restaurant management to address customer complaints in real-time, leading to an enhanced level of customer satisfaction.

[0031] In an embodiment, the Al engine in the Al enabled digital loT device analyzes customer preferences, past orders, and real-time feedback to generate personalized menu suggestions and service recommendations tailored to individual customer profiles. This analysis enables a dynamic and customer-centric dining experience by adapting offerings to the unique tastes and behaviors of each customer. Furthermore, the Al engine continuously predicts customer requirements during the ongoing dining experience, allowing the restaurant staff to proactively deliver services, thereby enhancing responsiveness and overall customer satisfaction.

[0032] In an embodiment, the Al engine in the Al-enabled digital loT device is configured to automatically generate a review draft based on customer ratings and feedback. The device further displays a corresponding QR code that enables the customer to instantly submit the review online, thereby streamlining the feedback process and encouraging real-time engagement.

[0033] In one implementation, the placing of requests to a waiter and the status of the requests are indicated by different coloured lights on the Al enabled digital loT device.

[0034] The method illustrated above is a collection of operations in a logical flow graph representing a sequence of operations that can be implemented in hardware, software, firmware or a combination thereof.

[0035] The terms “or” and “and / or” as used herein are to be interpreted as inclusive or meaning any one or any combination. Therefore, “A, B or C” or “A, B and / or C” mean “any of the following: A; B; C; A and B; A and C; B and C; A, B and C.” An exception to this definition will occur only when a combination of elements, functions, steps or acts are in some way inherently mutually exclusive.

[0036] Figures la, lb and 1c illustrate an Al enabled digital loT device, in accordance with an embodiment of the present invention. The present invention discloses a system for real-time monitoring and management of services provided by a restaurant using an Al enabled digital loT device. The system includes, one ormore processors, one or more electronic device of a user or a valet service provider having memory storing instructions that when executed by the one or more processors, cause the one or more processors to perform a plurality of operations. The operations may include accessing Wi-Fi provided by the restaurant by a customer by scanning a QR Code displayed in the Al enabled digital loT device using his mobile device. Further, the operations may include, accessing the menu by the customer by scanning the QR code using the mobile device.

[0037] Additionally, the system is enabled for display of advance reservation status of a table. Further, the system is enabled for welcoming the customer by customer’s name. Further, multimedia content regarding special occasions may be displayed on the Al enabled digital loT device, on request of the customer. Additionally, the table can be reserved both from the dash board and the Al enabled digital loT device. Further, the system may be enabled for display of notifications on bestselling items of the restaurant. Further, the system may be able to display, advertisement or product promotion by third party vendors. Further, the customer may be able to place a request on the Al enabled digital loT device, to the waiter for various services. The services can include, but not limited to dining service, mobile charging service or room service. The waiter may be informed about a request placed by the customer through a smartwatch worn by the waiter. The waiter may be able to cater the requirements of the customer. Further, the order status may be displayed on the Al enabled digital loT device. Further, the customer is able to request cancellation of the order through the Al enabled digital loT device within a predefined time. This system enables customers to place orders directly through a mobile web interface after scanning a QR code. The mobile ordering system is fully integrated with the existing Point of Sale (POS) system, streamlining the order placement process. Further, the customer may be able to provide real-time rating about ongoing restaurant service on the Al enabled digital loT device. Additionally, customers can use the Al-enabled digital loT device to request checkout, billing and payment assistance from the waiter. Further, the customer may provide a review after the completion of restaurant services using the mobile device.

[0038] Further, the customer may be able to place a request on the Al enabled digital loT device to a valet service provided by the restaurant for retrieval of vehicle. Additionally, the system may be able to display notifications on status of vehicle parked in a valet service provided by the restaurant on the Al enabled digital loT device.

[0039] Additionally, the system may be enabled to display real-time data and reports of the restaurant service may on to a centralized digital dashboard. The real time data of the restaurant service can include, but not limited to response time of the waiters, customer history, reviews and rating on ongoing dining experience by the customers. The rating on ongoing dining service by the customer enables the restaurant management to address customer complaints in real-time, leading to an enhanced level of customer satisfaction. Additionally, the dashboard generates detailed reports that guide strategic business decisions, aiding in the optimization of operations.

[0040] In an embodiment, the Al engine in the Al enabled digital loT device may be configured to analyze customer preferences, past behavior, and real-time feedback to generate personalized menu suggestions and service recommendations. This allows the system to dynamically tailor offerings based on individual customer profiles and ongoing interactions. Additionally, the Al engine may be further configured to predict customer requirements in real-time during the dining experience, thereby facilitating proactive service delivery by the restaurant staff to enhance customer satisfaction and operational efficiency.

[0041] In an embodiment, the Al engine in the Al-enabled digital loT device may be configured to analyze customer ratings and automatically generate a review draft reflecting the customer's dining experience. In order to facilitate quick and seamless submission, the device displays a QR code that, when scanned, directs the customer to an online platform where the review can be submitted immediately.

[0042] In one implementation, the placing of requests to a waiter and the status of the requests are indicated by different coloured lights on the Al enabled digital loTdevice. Further, the digital loT device may be connected to a custom PCB that manages hardware features including controlling LED lights, the battery pack, and mobile charging, thereby enhancing the device's interactivity.

[0043] In an embodiment, manager dashboard of the system allows restaurant management to push personalized greetings to the Al-enabled digital loT device based on guest-specific data, such as birthdays and anniversaries, thereby enhancing the customer experience through customized interactions. In order to enable better control and maintenance of each deployed digital loT device, the manager dashboard further includes control features to adjust parameters such as light color intensity and screen brightness, and to remotely conduct firmware updates, ensuring optimal performance and consistency across devices.

[0044] Figure 2 illustrates exploded view of an Al enabled digital loT device, in accordance with an embodiment of the present invention. The Al enabled digital loT device includes a front cover 1, front cover gasket 2, mobile device 3, mobile device bracket 4, battery 5, Printed Circuit Board (PCB) 6, Electronic Unit Enclosure 7, push on / off button 8, bottom plastic cover 9, bottom cover 10, charging connector 11, silicone shoe 12, light pipe 13, Light Emitting Diode (LED) strip 14, light pipe casing 15, LED panel 16, diffuser 17, back cover 18.

[0045] An embodiment of the invention may be an article of manufacture in which a machine-readable medium (such as microelectronic memory) has stored thereon instructions which program one or more data processing components (generically referred to here as a “processor”) to perform the operations described above. In other embodiments, some of these operations might be performed by specific hardware components that contain hardwired logic (e.g., dedicated digital filter blocks and state machines). Those operations might alternatively be performed by any combination of programmed data processing components and fixed hardwired circuit components.

[0046] An advantage of the present invention is that a method and system is provided for real-time monitoring of services provided by a restaurant using an Al enabled digital loT device.

[0047] Another advantage of the present invention is that a method and system is provided for real-time management of services provided by a restaurant using an Al enabled digital loT device.

[0048] Yet another advantage of the present invention is that a method and system is provided for real-time rating of services provided by a restaurant using an Al enabled digital loT device, thereby leading to enhanced restaurant service and customer satisfaction.

[0049] As used in the present specification, the term “artificial intelligence” refers broadly to an artificial intelligence technique in which a computer's behavior evolves based on empirical data. In some cases, input empirical data may come from databases and yield patterns or predictions thought to be features of the mechanism that generated the data. Further, a major focus of artificial intelligence is the design of algorithms that recognize complex patterns and makes intelligent decisions based on input data. Artificial Intelligence may incorporate a number of methods and techniques such as; supervised learning, unsupervised learning, reinforcement learning, multivariate analysis, case-based reasoning, backpropagation, and transduction.

[0050] A processor may include one or more general purpose processors (e.g., INTEL® or Advanced Micro Devices® (AMD) microprocessors) and / or one or more special purpose processors (e.g., digital signal processors or Xilinx® System On Chip (SOC) Field Programmable Gate Array (FPGA) processor), MIPS / ARMclass processor, a microprocessor, a digital signal processor, an application specific integrated circuit, a microcontroller, a state machine, or any type of programmable logic array.

[0051] A memory may include but is not limited to, non-transitory machine- readable storage devices such as hard drives, magnetic tape, floppy diskettes,optical disks, Compact Disc Read-Only Memories (CD-ROMs), and magnetooptical disks, semiconductor memories, such as ROMs, Random Access Memories (RAMs), Programmable Read-Only Memories (PROMs), Erasable PROMs (EPROMs), Electrically Erasable PROMs (EEPROMs), flash memory, magnetic or optical cards, or other type of media / machine-readable medium suitable for storing electronic instructions.

[0052] Any combination of the above features and functionalities may be used in accordance with one or more embodiments. In the foregoing specification, embodiments have been described with reference to numerous specific details that may vary from implementation to implementation. The specification and drawings are, accordingly, to be regarded in an illustrative rather than a restrictive sense. The sole and exclusive indicator of the scope of the invention, and what is intended by the applicants to be the scope of the invention, is the literal and equivalent scope of the set as claimed in claims that issue from this application, in the specific form in which such claims issue, including any subsequent correction.

[0053] In the above description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the present systems and methods. It will be apparent the systems and methods may be practiced without these specific details. Reference in the specification to “an example” or similar language means that a particular feature, structure, or characteristic described in connection with that example is included as described, but may not be included in other examples.

[0054] The foregoing description of the specific embodiments will so fully reveal the general nature of the embodiments herein that others can, by applying current knowledge, readily configure and / or adapt for various applications such specific embodiments without departing from the generic concept, and, therefore, such adaptations and modifications should and are intended to be comprehended within the meaning and range of equivalents of the disclosed embodiments. It is to be understood that the phraseology or terminology employed herein is for the purpose of description and not of limitation. Therefore, while the embodiments herein havebeen described in terms of preferred embodiments, those skilled in the art will recognize that the embodiments herein can be practiced with modification within the spirit and scope of the embodiments as described herein.

Claims

CLAIMS1. A method for real-time monitoring and management of services provided by a restaurant using an Al enabled digital loT device, comprising: scanning a QR Code displayed in the Al enabled digital loT device, by a customer for accessing Wi-Fi provided by the restaurant and for accessing the menu and placing an order using a mobile device; displaying on the Al enabled digital loT device, name of the customer, advance reservation status of a table and multimedia content regarding special occasions upon customer request; displaying on the Al enabled digital loT device by the restaurant, notifications on best-selling items, curated selection of food and drinks and third-party merchandise; placing a request, by the customer, on the Al enabled digital loT device to a waiter for availing services including dining service, mobile charging service, or room service; displaying on the Al enabled digital loT device by the restaurant the order status; providing in the Al enabled digital loT device, by a customer, real-time ratings and feedback about ongoing restaurant service, including escalation of grievances to a restaurant manager for corrective action; placing a request, by the customer, on the Al enabled digital loT device for checkout, billing and payment assistance from a waiter; providing, by the customer a review of the restaurant services after the completion of restaurant services using the mobile device; placing a request, by the customer, on the Al enabled digital loT device to a valet service provided by the restaurant for retrieval of a vehicle;displaying on the Al enabled digital device by the restaurant, notifications on status of the vehicle parked in a valet service provided by the restaurant; displaying on a centralized digital dashboard, real-time data and actionable insights and reports on the service provided by the restaurant including response time of the waiters, customer history, reviews and real-time ratings about the ongoing dining experience by the customers thereby enabling the restaurant management to address customer complaints in real-time; analyzing, by an Al engine in the Al enabled digital loT device, customer preferences, past orders and real-time feedback to generate personalized menu suggestions and service recommendations; and predicting, by the Al engine in the Al enabled digital loT device, customer requirements during the ongoing dining experience for proactive service delivery by the restaurant staff.

2. The method of claim 1, wherein customer post-dining ratings are used to generate an Al drafted review, and a QR code is displayed allowing the customer to post the review directly to a public review platform.

3. The method as claimed in claim 1, wherein placing of the request on the Al enabled digital loT device to a waiter for dining service includes, order cancellation within a predefined time.

4. The method as claimed in claim 1, wherein request to a restaurant staff and the status of the requests are indicated by different coloured lights on the Al enabled digital loT device.

5. A system for real-time monitoring and management of services provided by a restaurant using an Al enabled digital loT device, comprising: one or more processors;one or more Al enabled digital loT device having memory storing instructions that when executed by the one or more processors, cause the one or more processors to: scan a QR Code displayed in the Al enabled digital loT device, by a customer for accessing Wi-Fi provided by the restaurant, for accessing the menu and placing an order using a mobile device; display on the Al enabled digital loT device, name of the customer, advance reservation status of a table and multimedia content regarding special occasions on request of the customer: display on the Al enabled digital device by the restaurant, notifications on best-selling items, curated selection of food and drinks and third-party merchandise; place a request, by the customer, on the Al enabled digital loT device to a waiter for availing at least one of dining service, mobile charging service; display on the Al enabled digital loT device by the restaurant the order status; provide on the Al enabled digital loT device, by a customer real-time ratings and feedback about ongoing restaurant service, including escalation of grievances to a restaurant manager for corrective action; place a request, by the customer, on the Al enabled digital loT device for checkout, billing and payment assistance from a waiter; provide, by the customer a review of the restaurant services after the completion of restaurant services using the mobile device; place a request, by the customer, on the Al enabled digital loT device to a valet service provided by the restaurant for retrieval of a vehicle;display on the Al enabled digital device, notifications on status of vehicle parked in a valet service provided by the restaurant; display on a centralized digital dashboard real-time data and actionable insights and reports on the service provided by the restaurant including response time of the waiters, customer history, reviews and real-time ratings on ongoing dining experience by the customers thereby enabling the restaurant management to address customer complaints in real-time; analyze, using the Al engine in the Al enabled digital loT device, customer preferences, past behavior, and real-time feedback to generate personalized menu suggestions and service recommendations; and predict, using the Al engine in the Al enabled digital loT device, customer requirements in real-time to enable proactive service delivery by restaurant staff.

6. The system of claim 5, wherein the Al engine in the Al enabled digital loT device generates a review draft based on customer ratings and displays a QR code allowing immediate online review submission.

7. The system as claimed in claim 5, wherein placing of the request on the Al enabled digital loT device to a waiter for dining service includes, order cancellation within a predefined time.

8. The system as claimed in claim 5, wherein placing requests to a restaurant staff and the status of the requests are indicated by different coloured lights on the Al enabled digital loT device.

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