Travel product refund method and device, electronic equipment and storage medium

Abstract

The present application relates to the technical field of traffic travel, and provides a travel product refund method and device, an electronic device and a storage medium. The travel product refund method comprises the following steps: in response to a travel product refund request initiated by a user end, determining whether a target travel product to be refunded is associated with an associated travel product, the associated travel product having a trip correlation with the target travel product; if yes, generating combined trip information according to the target travel product and the associated travel product; and generating a merged refund page carrying the combined trip information at the user end, and performing refund according to the selected travel product in the combined trip information. The travel product refund scheme can respond to a travel product refund request, show the user a merged refund page of all associated travel products, and support the user to flexibly select a single ticket, a single trip or a full trip travel product, thereby reducing the user's operation effort and improving the user's refund experience.

Description

Technical Field

[0001] This invention relates to the field of transportation technology, and more specifically, to a method, apparatus, electronic device, and storage medium for refunding travel products. Background Technology

[0002] When booking long-distance travel products, such as overseas train tickets, an order may contain multiple tickets due to multiple segments of the journey or the system's ticket splitting rules (e.g., due to business complexity, a journey may be split into multiple tickets).

[0003] For long-distance travel products, the current refund policy only supports refunds for each ticket individually. Users have to process refunds one by one, which is laborious and results in a poor user experience.

[0004] It should be noted that the information disclosed in the background section above is only used to enhance the understanding of the background of the present invention, and therefore may include information that does not constitute prior art known to those skilled in the art. Summary of the Invention

[0005] In view of this, the present invention provides a method, apparatus, electronic device and storage medium for refunding travel products, which can respond to a refund request for travel products, display a combined refund page for all related travel products to the user, and support the user to flexibly choose to refund a single ticket, a one-way trip or the entire trip, thereby reducing the user's operational effort and improving the user's refund experience.

[0006] According to one aspect of the present invention, a method for refunding travel products is provided, comprising: responding to a travel product refund request initiated by a user terminal, determining whether the target travel product to be refunded is associated with related travel products, wherein the related travel products and the target travel product have itinerary relevance; if so, generating combined itinerary information based on the target travel product and the related travel products; and generating a combined refund page carrying the combined itinerary information on the user terminal, and performing a refund based on the selected travel product in the combined itinerary information.

[0007] In some embodiments, after determining that the target travel product is associated with the associated travel product, the method further includes: returning a refund inquiry message containing separate refund options and combined refund options to the user terminal; in response to the separate refund option being triggered, redirecting to the refund page of the target travel product; and in response to the combined refund option being triggered, generating the combined itinerary information based on the target travel product and the associated travel product.

[0008] In some embodiments, the step of refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, and with authorization from the user terminal, determining the relationship between the current location of the user terminal and the location of the portion of the itinerary; if the current location is within the starting location range of the portion of the itinerary, displaying a rescheduling inquiry on the combined refund page; and when the rescheduling inquiry is triggered, redirecting to the rescheduling page of the portion of the itinerary.

[0009] In some embodiments, the step of refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, and with authorization from the user terminal, determining the relationship between the current location of the user terminal and the location of the portion of the itinerary; if the current location is within the destination location range of the portion of the itinerary, redirecting to the refund page of the portion of the itinerary.

[0010] In some embodiments, the step of refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, and with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location exceeds the starting and destination ranges of the portion of the itinerary, displaying a ticket exchange inquiry on the combined refund page; when the ticket exchange inquiry is triggered, redirecting to the refund page for the portion of the itinerary, and upon completion of the refund for the portion of the itinerary, redirecting to a page displaying a travel product purchase page starting from the current location and ending at the destination of the portion of the itinerary.

[0011] In some embodiments, the step of refunding tickets based on the selected travel products in the combined itinerary information includes: when all itineraries in the combined itinerary information are selected, redirecting to the refund page of the combined itinerary information.

[0012] In some embodiments, the combined refund page displays the combined itinerary information in a column format. Each travel product in the combined itinerary information displays the corresponding departure point, destination, and travel time, and the refundable travel products in the combined itinerary information display a refund checkbox.

[0013] According to another aspect of the present invention, a travel product refund device is provided, comprising: a refund request response module, configured to respond to a travel product refund request initiated by a user terminal, determine whether the target travel product to be refunded is associated with related travel products, wherein the related travel products have itinerary relevance to the target travel product; a combined itinerary generation module, configured to generate combined itinerary information based on the target travel product and the related travel products when it is determined that the target travel product is associated with the related travel products; and a merged refund push module, configured to generate a merged refund page carrying the combined itinerary information on the user terminal, and perform a refund based on the selected travel product in the combined itinerary information.

[0014] According to another aspect of the present invention, an electronic device is provided, comprising: a processor; a memory storing executable instructions; wherein, when the executable instructions are executed by the processor, they implement the travel product refund method as described in any of the above embodiments.

[0015] According to another aspect of the present invention, a computer-readable storage medium is provided for storing a program that, when executed by a processor, implements the travel product refund method as described in any of the above embodiments.

[0016] The beneficial effects of this invention compared to the prior art include at least the following:

[0017] The travel product refund solution of the present invention can respond to travel product refund requests. When the target travel product to be refunded is associated with related travel products with itinerary relevance, it displays a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. The combined refund page allows users to flexibly choose to refund a single ticket, a one-way trip, or the entire trip, enabling users to refund multiple tickets at the same time without having to refund each ticket individually, thereby reducing the user's operational effort and improving the user's refund experience.

[0018] It should be understood that the above general description and the following detailed description are exemplary and explanatory only, and are not intended to limit the invention. Attached Figure Description

[0019] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and, together with the description, serve to explain the principles of the invention. It is obvious that the drawings described below are merely some embodiments of the invention, and those skilled in the art can obtain other drawings based on these drawings without any inventive effort.

[0020] Figure 1 This diagram illustrates the steps of a travel product refund method in an embodiment of the present invention.

[0021] Figure 2 This illustration shows a diagram of how a refund request page displays refund inquiry information in an embodiment of the present invention.

[0022] Figure 3 This diagram illustrates the merging of the refund page in an embodiment of the present invention.

[0023] Figure 4 This illustration shows a diagram of displaying rebooking inquiry information on the merged refund page in an embodiment of the present invention;

[0024] Figure 5 This diagram illustrates the display of ticket exchange inquiry information on the merged refund page in an embodiment of the present invention.

[0025] Figure 6 This diagram shows a schematic of the modules of the travel product refund device in an embodiment of the present invention;

[0026] Figure 7 A schematic diagram of the structure of an electronic device in an embodiment of the present invention is shown. Detailed Implementation

[0027] Exemplary embodiments will now be described more fully with reference to the accompanying drawings. However, these exemplary embodiments can be implemented in many forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided to fully and completely convey the concept of the exemplary embodiments to those skilled in the art.

[0028] The accompanying drawings are merely illustrative of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and therefore repeated descriptions of them will be omitted. Some block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically independent entities. These functional entities can be implemented in software, in one or more hardware modules or integrated circuits, or in different network and / or processor devices and / or microcontroller devices.

[0029] Furthermore, the processes shown in the accompanying drawings are merely illustrative and do not necessarily include all steps. For example, some steps can be broken down, some steps can be combined or partially combined, and the actual execution order may change depending on the actual situation. The terms "first," "second," and similar terms used in the specific description do not indicate any order, quantity, or importance, but are only used to distinguish different components. It should be noted that, unless otherwise specified, embodiments of the present invention and features in different embodiments can be combined with each other.

[0030] Figure 1 This illustrates the main steps of a travel product refund method in one embodiment, with reference to... Figure 1 As shown, the refund method for travel products in this embodiment includes:

[0031] Step S110: In response to the user's request for a refund of a travel product, determine whether the target travel product to be refunded is associated with related travel products, and whether the related travel products are related to the target travel product in terms of itinerary.

[0032] The target travel product for which a refund request is pending is the travel product to which the refund request pertains. Trip relevance refers to the fact that the associated travel product and the target travel product refer to different segments of the same trip. For example, if a user purchases a train ticket from location A to location C, the system generates two tickets upon issuance: a first travel product ticket for A → B and a second travel product ticket for B → C. Therefore, the first travel product ticket and the second travel product ticket refer to different segments of the same trip (A → C), and thus have trip relevance.

[0033] Step S120: If yes, generate combined itinerary information based on the target travel product and related travel products.

[0034] The combined itinerary information includes the target travel product and all related travel products, and the travel products are arranged in the order of the itinerary.

[0035] Step S130: Generate a combined refund page with combined itinerary information on the user's end, and process the refund based on the selected travel product in the combined itinerary information.

[0036] Therefore, the aforementioned travel product refund solution can respond to travel product refund requests. When the target travel product to be refunded is associated with related travel products with itinerary relevance, it displays a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. The combined refund page allows users to flexibly choose to refund a single ticket, a one-way trip, or the entire trip, enabling users to freely refund multiple tickets at the same time without having to refund each ticket individually. This reduces the user's operational effort and improves the user's refund experience.

[0037] In one embodiment, after determining that the target travel product is associated with related travel products, the method further includes: returning a refund inquiry message to the user containing separate refund options and combined refund options; redirecting to the refund page of the target travel product in response to the separate refund option being triggered; and generating combined itinerary information based on the target travel product and related travel products in response to the combined refund option being triggered.

[0038] Figure 2 This illustration shows a diagram of displaying refund inquiry information on a refund application page in one embodiment. (Refer to...) Figure 2As shown, in this embodiment, a user initiates a refund request for a target travel product H on the refund application page 200. After receiving the refund request, the system determines that the target travel product H is associated with three related travel products I, J, and K. It then returns a refund inquiry message 230 to the user, containing a separate refund option 210 and a combined refund option 220. The combined refund option 220 simply indicates that the target travel product H is associated with related travel products I, J, and K, and that a combined refund can be processed to facilitate the user's decision.

[0039] When a user triggers the individual refund option 210, they are redirected to the refund page for the target travel product H to process the refund for the target travel product H. If the user triggers the combined refund option 220, combined travel information is generated based on the target travel product H and related travel products I, J, K and their itinerary order, and a combined refund page is generated based on the combined travel information for the user to operate.

[0040] Figure 3 This illustration shows a combination of two embodiments of a merged refund page. Figure 2 and Figure 3 As shown in this embodiment, the combined travel information displayed on the combined refund page 300 includes the target travel product H and related travel products I, J, and K. The combined refund page 300 displays the combined travel information in a column format. Each travel product in the combined travel information displays its corresponding departure point, destination, and travel time, as well as other relevant information, such as a refundable tag and ticket status. Refundable travel products in the combined travel information display a refund checkbox. Figure 3 The corresponding travel product is indicated by a circle in the upper left corner of the display panel. Non-refundable tickets can be grayed out to indicate they are not available.

[0041] Users can select the tickets they want to refund and are eligible for refund on the merged refund page, or click the "Select All" button to select all tickets and then click the "Confirm" button to submit the refund request.

[0042] In one embodiment, refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location is within the starting location range of the portion of the itinerary, displaying a rescheduling inquiry on the merged refund page; and when the rescheduling inquiry is triggered, redirecting to the rescheduling page of the portion of the itinerary.

[0043] Figure 4 This illustration shows a diagram of displaying rebooking inquiry information on the merged refund page in one embodiment. Figure 3 and Figure 4As shown, on the merged refund page 300, if a user selects a target travel product H and an associated travel product I to submit a refund request, then, with the user's authorization, the system determines the relationship between the user's current location and the travel locations (mainly referring to the start and destination locations of this segment of the trip) of the target travel product H and the associated travel product I. If the current location is within the range of the start location of the segment of the trip, for example, if the current location and the start location of the segment of the trip are in the same city, then a rebooking inquiry message 400 is displayed floating on the merged refund page 300. The rebooking inquiry message 400 can simply inform the user that they can rebook their tickets for the target travel product H and the associated travel product I. When the rebooking inquiry message 400 is triggered, the user is redirected to the rebooking page for the target travel product H and the associated travel product I.

[0044] Therefore, users can adjust their travel time and other needs by rescheduling without refunding their tickets, which helps users save on ticket purchase costs and operational costs.

[0045] In one embodiment, refunding tickets based on the selected travel product in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location is within the destination location range of the portion of the itinerary, redirecting to the refund page for the portion of the itinerary.

[0046] If the current location is within the destination location range of a part of the trip, such as the current location being in the same city as the destination location of a part of the trip, it indicates that the user has already reached the destination through other means, and the user will be redirected to the refund page for that part of the trip.

[0047] In one embodiment, refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location exceeds the starting and destination location ranges of the portion of the itinerary, displaying a ticket exchange inquiry on the merged refund page; when the ticket exchange inquiry is triggered, redirecting to the refund page for the portion of the itinerary, and upon completion of the refund for the portion of the itinerary, redirecting to a page displaying the purchase page for travel products starting from the current location and ending at the destination of the portion of the itinerary.

[0048] Figure 5 This illustration shows a scenario where ticket exchange inquiry information is displayed on the merged refund page, in conjunction with... Figure 3 and Figure 5As shown, if a user selects associated travel product I and submits a refund request on the merged refund page 300, then, with the user's authorization, the system determines the relationship between the user's current location and the travel location of associated travel product I (mainly referring to the start and destination locations of associated travel product I). If the current location exceeds the start and destination location ranges of associated travel product I, a ticket exchange inquiry message 500 is displayed on the merged refund page 300. The ticket exchange inquiry message 500 can simply inform the user that after the refund, they can exchange for other travel products that start from their current location and end at the destination of associated travel product I.

[0049] When a ticket exchange inquiry 500 is triggered, the user is first redirected to the refund page of the associated travel product I. After the refund of the associated travel product I is completed, the user is redirected to the ticket purchase page of the travel product, which displays the travel product with the user's current location as the starting point and the destination of the associated travel product I as the ending point. This is to facilitate the user's needs to adjust their departure point through ticket exchange, save the user's operation cost, and allow the user to complete the ticket exchange without having to search again.

[0050] In one embodiment, refunding tickets based on the selected travel products in the combined itinerary information further includes: when all itineraries in the combined itinerary information are selected, redirecting to the refund page of the combined itinerary information.

[0051] For details, please refer to Figure 3 As shown, if the user selects the target travel product H, associated travel product I, associated travel product J, and associated travel product K, or checks the "Select All" button and clicks "Confirm," they will be redirected to the combined itinerary information refund page to achieve a combined refund for the same trip.

[0052] Therefore, the travel product refund method of the present invention can respond to a travel product refund request and, when the target travel product to be refunded is associated with related travel products with itinerary relevance, display a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. This allows the user to flexibly choose to refund a single ticket, a one-way trip, or the entire trip on the combined refund page, enabling the user to freely refund multiple tickets at the same time without having to refund each ticket individually. Furthermore, it can provide alternative travel options based on the user's selection, thereby reducing the user's operational effort and improving the user experience.

[0053] This invention also provides a travel product refund device, which can be used to implement the travel product refund method described in any of the above embodiments. The features and principles of the travel product refund method described in any of the above embodiments can be applied to the following travel product refund device embodiments. In the following travel product refund device embodiments, the features and principles already explained regarding travel product refunds will not be repeated.

[0054] Figure 6 This diagram shows the main modules of a travel product refund device in one embodiment, with reference to... Figure 6 As shown, the travel product refund device 800 in this embodiment includes: a refund request response module 810, used to respond to a travel product refund request initiated by a user terminal, determine whether the target travel product to be refunded is associated with related travel products, and whether the related travel products and the target travel product have itinerary relevance; a combined itinerary generation module 820, used to generate combined itinerary information based on the target travel product and the related travel products when it is determined that the target travel product is associated with related travel products; and a combined refund push module 830, used to generate a combined refund page carrying combined itinerary information on the user terminal, and perform a refund based on the selected travel product in the combined itinerary information.

[0055] Furthermore, the travel product refund device 800 may also include modules that implement other process steps in the above-described embodiments of the travel product refund methods. The specific principles of each module can be referred to the descriptions of the above-described embodiments of the travel product refund methods, and will not be repeated here.

[0056] The travel product refund device of the present invention can respond to a travel product refund request. When the target travel product to be refunded is associated with related travel products with itinerary correlation, it displays a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. The combined refund page allows the user to flexibly choose to refund a single ticket, a one-way trip, or the entire trip, enabling the user to refund multiple tickets at the same time without having to refund each ticket individually. It can also provide alternative travel options based on the user's selection, thereby reducing the user's operational effort and improving the user experience.

[0057] This invention also provides an electronic device, including a processor and a memory, wherein the memory stores executable instructions, and when the executable instructions are executed by the processor, the travel product refund method described in any of the above embodiments is implemented.

[0058] The electronic device of the present invention can respond to a travel product refund request. When the target travel product to be refunded is associated with related travel products with itinerary correlation, it displays a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. The combined refund page allows the user to flexibly choose to refund a single ticket, a one-way trip, or the entire trip, enabling the user to refund multiple tickets at the same time without having to refund each ticket individually. It can also provide alternative travel options based on the user's selection, thereby reducing the user's operational effort and improving the user experience.

[0059] Figure 7 This is a schematic diagram of the structure of the electronic device in an embodiment of the present invention. It should be understood that... Figure 7The modules are merely shown schematically. These modules can be virtual software modules or actual hardware modules. The merging, splitting, and addition of other modules are all within the scope of protection of this invention.

[0060] like Figure 7 As shown, the electronic device 600 is presented in the form of a general-purpose computing device. The components of the electronic device 600 include, but are not limited to: at least one processing unit 610, at least one storage unit 620, a bus 630 connecting different platform components (including storage unit 620 and processing unit 610), a display unit 640, etc.

[0061] Storage unit 620 stores program code, which can be executed by processing unit 610, causing processing unit 610 to perform the steps of the travel product refund method described in any of the above embodiments. For example, processing unit 610 can perform, as follows: Figure 1 The steps are shown.

[0062] Storage unit 620 may include a readable medium in the form of a volatile storage unit, such as random access memory (RAM) 6201 and / or cache memory 6202, and may further include a read-only memory (ROM) 6203.

[0063] Storage unit 620 may also include a program / utility 6204 having one or more program modules 6205, such program modules 6205 including but not limited to: operating system, one or more application programs, other program modules and program data, each or some combination of these examples may include an implementation of a network environment.

[0064] Bus 630 can represent one or more of several types of bus structures, including a memory cell bus or memory cell controller, a peripheral bus, a graphics acceleration port, a processing unit, or a local bus using any of the various bus structures.

[0065] Electronic device 600 can also communicate with one or more external devices, which may be one or more of the following: keyboard, pointing device, Bluetooth device, etc. These external devices enable users to interact and communicate with electronic device 600. Electronic device 600 can also communicate with one or more other computing devices, including routers and modems. This communication can be performed through input / output (I / O) interface 650. Furthermore, electronic device 600 can also communicate with one or more networks (e.g., local area network (LAN), wide area network (WAN), and / or public network, such as the Internet) through network adapter 660. Network adapter 660 can communicate with other modules of electronic device 600 through bus 630. It should be understood that, although not shown in the figures, other hardware and / or software modules can be used in conjunction with electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms.

[0066] This invention also provides a computer-readable storage medium for storing a program that, when executed, implements the travel product refund method described in any of the above embodiments. In some possible implementations, various aspects of this invention can also be implemented as a program product comprising program code, which, when run on a terminal device, causes the terminal device to execute the travel product refund method described in any of the above embodiments.

[0067] When the storage medium of the present invention is executed by a processor, it can respond to a travel product refund request. If the target travel product to be refunded is associated with related travel products with itinerary correlation, it can display a combined refund page for all related travel products to the user based on the combined itinerary information including the target travel product and related travel products. The combined refund page allows the user to flexibly choose to refund a single ticket, a one-way trip, or the entire trip, enabling the user to freely refund multiple tickets at the same time without having to refund each ticket individually. It can also provide alternative travel options based on the user's selection, thereby reducing the user's operational effort and improving the user experience.

[0068] The storage medium may be a portable compact disc read-only memory (CD-ROM) and include program code, and may run on a terminal device, such as a personal computer. However, the storage medium of the present invention is not limited thereto, and may be any tangible medium containing or storing a program that may be used by or in conjunction with an instruction execution system, apparatus, or device.

[0069] The storage medium may be any combination of one or more readable media. A readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples of readable storage media include, but are not limited to: electrical connections having one or more wires, portable disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination thereof.

[0070] A readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying readable program code. This propagated data signal may take various forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination thereof. The readable signal medium may also be any readable medium other than a readable storage medium, capable of transmitting, propagating, or transmitting a program for use by or in connection with an instruction execution system, apparatus, or device. The program code contained on the readable signal medium may be transmitted using any suitable medium, including but not limited to wireless, wired, optical fiber, RF, etc., or any suitable combination thereof.

[0071] Program code for performing the operations of this invention can be written in any combination of one or more programming languages, including object-oriented programming languages ​​such as Java and C++, and conventional procedural programming languages ​​such as C or similar languages. The program code can execute entirely on the user's computing device, partially on the user's device, as a standalone software package, partially on the user's computing device and partially on a remote computing device, or entirely on a remote computing device or server. In cases involving remote computing devices, the remote computing device can be connected to the user's computing device via any type of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computing device, for example, via the Internet using an Internet service provider.

[0072] The above description, in conjunction with specific preferred embodiments, provides a further detailed explanation of the present invention. It should not be construed that the specific implementation of the present invention is limited to these descriptions. For those skilled in the art, various simple deductions or substitutions can be made without departing from the concept of the present invention, and all such modifications and substitutions should be considered within the scope of protection of the present invention.

Claims

1. A method for refunding travel products, characterized in that, include: In response to a user's request for a refund of a travel product, it is determined whether the target travel product to be refunded is associated with related travel products, wherein the related travel products are itinerary-related to the target travel product; If so, generate combined itinerary information based on the target travel product and the associated travel product; as well as A combined refund page carrying the combined itinerary information is generated on the user's end, and a refund is processed based on the selected travel product in the combined itinerary information; The step of refunding tickets based on the selected travel products in the combined itinerary information includes: when a portion of the itinerary in the combined itinerary information is selected, and with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location is within the starting location range of the portion of the itinerary, displaying a rescheduling inquiry on the combined refund page, and redirecting to the rescheduling page of the portion of the itinerary when the rescheduling inquiry is triggered; or, if the current location is within the destination location range of the portion of the itinerary, redirecting to the refund page of the portion of the itinerary; or, if the current location exceeds both the starting and destination location ranges of the portion of the itinerary, displaying a ticket exchange inquiry on the combined refund page, and redirecting to the refund page of the portion of the itinerary when the ticket exchange inquiry is triggered, and redirecting to a page displaying tickets for travel products starting from the current location and ending at the destination of the portion of the itinerary when the refund for the portion of the itinerary is completed.

2. The method for refunding travel products as described in claim 1, characterized in that, After determining that the target travel product is associated with the associated travel product, the method further includes: Return a refund request message containing individual refund options and combined refund options to the user client; In response to the individual refund option being triggered, the user is redirected to the refund page for the target travel product. In response to the activation of the combined refund option, the combined itinerary information is generated based on the target travel product and the associated travel product.

3. The method for refunding travel products as described in claim 1, characterized in that, The step of refunding tickets based on the selected travel product in the combined itinerary information includes: When all itineraries in the combined itinerary information are selected, the user will be redirected to the refund page for the combined itinerary information.

4. The method for refunding travel products as described in any one of claims 1-3, characterized in that, The combined refund page displays the combined itinerary information in a column format. Each travel product in the combined itinerary information displays the corresponding departure point, destination, and travel time, and the refundable travel products in the combined itinerary information display a refund checkbox.

5. A ticket refund device for travel products, characterized in that, include: The refund request response module is used to respond to a travel product refund request initiated by the user terminal, and to determine whether the target travel product to be refunded is associated with related travel products, wherein the related travel products and the target travel product have itinerary relevance; The combined trip generation module is used to generate combined trip information based on the target travel product and the associated travel product when it is determined that the target travel product is associated with the associated travel product. as well as The combined ticket refund push module is used to generate a combined ticket refund page carrying the combined itinerary information on the user's end, and to process the refund according to the selected travel product in the combined itinerary information; The merged refund push module processes refunds based on the selected travel products in the combined itinerary information, including: when a portion of the itinerary is selected in the combined itinerary information, and with authorization from the user, determining the relationship between the user's current location and the location of the portion of the itinerary; if the current location is within the starting location range of the portion of the itinerary, displaying a rescheduling inquiry on the merged refund page, and redirecting to the rescheduling page of the portion of the itinerary when the rescheduling inquiry is triggered; or, if the current location is within the destination location range of the portion of the itinerary, redirecting to the refund page of the portion of the itinerary; or, if the current location exceeds both the starting and destination location ranges of the portion of the itinerary, displaying a ticket exchange inquiry on the merged refund page, and redirecting to the refund page of the portion of the itinerary when the ticket exchange inquiry is triggered, and redirecting to a page displaying a travel product ticket purchase page starting from the current location and ending at the destination of the portion of the itinerary when the refund of the portion of the itinerary is completed.

6. An electronic device, characterized in that, include: processor; A memory, wherein executable instructions are stored; When the executable instructions are executed by the processor, the travel product refund method as described in any one of claims 1-4 is implemented.

7. A computer-readable storage medium for storing a program, characterized in that, When the program is executed by the processor, it implements the travel product refund method as described in any one of claims 1-4.

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