Investigation accompanying physical examination management system

Abstract

The invention provides an investigation accompanying physical examination management system, and the system comprises a user management module which is used for managing different user roles in the system, and comprises an administrator, a physical examination person and a physical examined person; the physical examination appointment module is used for receiving and processing the physical examination appointment request and arranging physical examination time and places; the physical examination data acquisition module is used for collecting physical examination data of the physical examinees in the physical examination process; the data storage module is used for storing physical examination data, user information and reservation records; the data analysis module is used for analyzing the physical examination data to generate a physical examination report and statistical information; and the notification module is used for sending notification and reminding related to physical examination to the physical examination personnel and the examined personnel. According to the system, integrated online full-process operation is realized, and functions of informing sales partners of accompanying physical examination tasks in real time, quickly reserving customers for physical examination by the sales partners, automatically matching physical examination service personnel by the system, and evaluating and suggesting accompanying physical examination work by the customers are covered.

Description

Technical Field

[0001] The present invention relates to the field of insurance, and in particular to a management system for investigation and physical examination. Background Art

[0002] In the past, the physical examination process required multiple communications between customers, management personnel, sales personnel, and investigators through phone calls and face-to-face meetings to establish a suitable physical examination channel. This system uses a cloud assistant to achieve full-process online automatic matching. After the customer selects a physical examination hospital, the corresponding physical examination service personnel are automatically matched, and the evaluation feedback process is completed after the physical examination. Summary of the invention

[0003] The purpose of the present invention is to solve the shortcomings of the prior art and to propose a survey and physical examination management system.

[0004] To achieve the above-mentioned objectives, the present invention adopts the following technical solutions: a survey accompanying physical examination management system, a user management module, used to manage different user roles in the system, including administrators, physical examination personnel and physical examination persons; a physical examination appointment module, used to receive and process physical examination appointment requests, and arrange the time and place of the physical examination; a physical examination data acquisition module, used to collect the physical examination data of the physical examination person during the physical examination; a data storage module, used to store physical examination data, user information and appointment records; a data analysis module, used to analyze the physical examination data to generate a physical examination report and statistical information; a notification module, used to send physical examination-related notifications and reminders to the physical examination personnel and the physical examination person.

[0005] Preferably, the user management module includes a permission control system for limiting or allowing access to system functions based on user roles.

[0006] Preferably, the physical examination booking module also includes a calendar view for displaying available physical examination time slots and allowing users to select and book.

[0007] Preferably, the physical examination data acquisition module includes a data acquisition interface for receiving physical examination data from the physical examination equipment and transmitting the data to the data storage module.

[0008] Preferably, the data storage module includes a database system for structured storage of physical examination data and supporting query and retrieval of data.

[0009] Preferably, the data analysis module includes a report generation tool for generating a personalized physical examination report based on the physical examination data, and the report can be exported into a printable or electronic format.

[0010] Compared with the prior art, the beneficial effects of the present invention are as follows: the accompanying medical examination management system provided by the invention realizes efficient management of the entire medical examination service process by integrating medical examination reservation, service evaluation, feedback management and data statistics modules, and improves service quality and customer satisfaction. The automated and integrated design of the system provides a new solution for medical examination service management. BRIEF DESCRIPTION OF THE DRAWINGS

[0011] Figure 1 It is a schematic diagram of the reservation process of the present invention. DETAILED DESCRIPTION

[0012] In order to provide a further understanding of the purpose, structure, features, and functions of the present invention, the following detailed description is given in conjunction with the embodiments.

[0013] Please refer to Figure 1 The present invention provides a management system for investigative accompanying physical examination, including a user management module for managing different user roles in the system, including administrators, physical examination personnel and persons being examined; a physical examination reservation module for receiving and processing physical examination reservation requests, and arranging the time and place of physical examinations; a physical examination data collection module for collecting physical examination data of persons being examined during the physical examination process; a data storage module for storing physical examination data, user information and reservation records; a data analysis module for analyzing physical examination data to generate physical examination reports and statistical information; and a notification module for sending physical examination-related notifications and reminders to physical examination personnel and persons being examined.

[0014] Preferably, the user management module includes a permission control system for limiting or allowing access to system functions based on user roles.

[0015] The permission control system can prevent unauthorized users from accessing sensitive data or system functions, reducing the risk of data leakage; through role definition, it can ensure that users can only perform operations within the scope of their responsibilities, reducing the possibility of erroneous or malicious operations.

[0016] Preferably, the physical examination booking module also includes a calendar view for displaying available physical examination time slots and allowing users to select and book.

[0017] Users can quickly view all available time slots, intuitively understand the availability and reservation status, and make choices easily; at the same time, it reduces repeated inquiries and communications during the reservation process, allowing users to quickly find a suitable time and complete the reservation, saving time.

[0018] Preferably, the physical examination data acquisition module includes a data acquisition interface for receiving physical examination data from the physical examination equipment and transmitting the data to the data storage module.

[0019] The automated data collection process reduces the manual input process, thereby reducing the risk of data input errors and data loss; the data collection interface can collect data according to predefined standards and formats to ensure data consistency and standardization.

[0020] Preferably, the data storage module includes a database system for structured storage of physical examination data and supporting query and retrieval of data.

[0021] Preferably, the data analysis module includes a report generation tool for generating a personalized physical examination report based on the physical examination data, and the report can be exported into a printable or electronic format.

[0022] Preferably, the notification module includes a multi-channel notification system for notifying users via email, text message or mobile application.

[0023] Notify users through various means such as email, SMS and mobile applications to ensure that information is conveyed to user groups with different preferences; different channels help increase the reach of information and reduce omissions and unread information.

[0024] Specific implementation: Make an appointment online for a physical examination hospital, and the appointment content includes: customer name, contact number, physical examination time, and physical examination hospital; after the business partner communicates with the customer, the administrator will register on the cloud assistant; designated physical examination hospitals and agreed physical examination times have been imported into the platform for selection when making an appointment; if it is a new appointment, you need to first check whether it is a new policy underwriting physical examination. If it is, you need to reconfirm the insurance policy number in the system, and then select the physical examination hospital and time after the verification is passed; when the appointment is completed, the administrator also needs to confirm the completion. If the accompanying physical examination has been completed, it will be transferred to the list for evaluation; if the accompanying physical examination has not been completed, it will return to the appointment list.

[0025] After the customer completes the physical examination, they will provide feedback to the business partner on the physical examination service. The business partner will then provide service evaluation on the cloud assistant, including the service of the accompanying personnel and the service of the physical examination hospital. The evaluation is divided into three levels: very satisfied, basically satisfied, and dissatisfied. There is also an interface for filling in relevant suggestions and opinions. The evaluation results are supported by the survey management personnel for regular statistics.

[0026] After receiving the insurance medical examination notice, the sales staff will contact the customer to confirm the medical examination hospital and time, and then log in to the system to make a medical examination appointment for the customer. After the appointment is successful, the system automatically matches the service personnel according to the selected medical examination hospital. After the administrator logs in to the system, he can view the customer information and appointment information that need medical examination services. The system supports one-click dialing, which is convenient for investigators and customers to communicate directly, and improve the quality and efficiency of medical examination services.

[0027] After the physical examination is completed, the business partner can log in to the system to confirm the physical examination. The customer can entrust the sales staff to give feedback on the evaluation and suggestions of the physical examination service. The management staff can timely understand the physical examination evaluation and feedback suggestions through the system report.

[0028] After the customer makes an appointment for a physical examination, the system automatically matches the physical examination service personnel according to the selected physical examination hospital. After the match is successful, both the sales staff and the investigators can log in to the system to view the relevant information; the investigators can directly contact the customer who needs a physical examination through the system's one-click dialing, which facilitates the communication between the two parties on matters related to the physical examination. After the customer completes the physical examination, he can immediately entrust the sales staff to give feedback on the evaluation and suggestions of the physical examination service. The management staff can timely understand the physical examination evaluation and feedback suggestions through the system report, and can further improve the quality of physical examination services in a targeted manner.

[0029] The present invention has been described by the above-mentioned relevant embodiments, however, the above-mentioned embodiments are only examples for implementing the present invention. It must be pointed out that the disclosed embodiments do not limit the scope of the present invention. On the contrary, changes and modifications made without departing from the spirit and scope of the present invention are all within the scope of patent protection of the present invention.

Claims

1. A survey and physical examination management system, characterized by: The user management module is used to manage different user roles in the system, including administrators, examiners, and examinees; the physical examination appointment module is used to receive and process physical examination appointment requests and arrange the time and place of the physical examination; The physical examination data collection module is used to collect the physical examination data of the person being examined during the physical examination; Data storage module, used to store physical examination data, user information and appointment records; A data analysis module is used to analyze the physical examination data to generate a physical examination report and statistical information; The notification module is used to send physical examination-related notifications and reminders to the physical examiner and the person being examined.

2. The survey and medical examination management system according to claim 1, characterized in that: The user management module includes an authority control system for limiting or allowing access to system functions based on user roles.

3. The survey and medical examination management system according to claim 1, characterized in that: The physical examination booking module also includes a calendar view for displaying available physical examination time slots and allowing users to select and book.

4. The survey and medical examination management system according to claim 1, characterized in that: The physical examination data acquisition module includes a data acquisition interface for receiving physical examination data from the physical examination equipment and transmitting the data to the data storage module.

5. The survey accompanying physical examination management system as claimed in claim 1, characterized in that: The data storage module includes a database system for storing physical examination data in a structured manner and supporting data query and retrieval.

6. The survey accompanying physical examination management system as claimed in claim 1, characterized in that: The data analysis module includes a report generation tool for generating a personalized physical examination report based on the physical examination data, and can be exported to a printable or electronic format.

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