Medical equipment after-sales management method, system and equipment and storage medium

Abstract

The invention provides a medical equipment after-sales management method and system, equipment and a storage medium, and belongs to the field of after-sales management, and the method comprises the steps: obtaining the equipment information of medical equipment, dividing the medical equipment according to the equipment information, and generating a plurality of after-sales management regions; formulating a corresponding equipment inspection strategy and an equipment repair strategy for each after-sales management area according to user requirements; aiming at each target after-sales management area in the after-sales management areas, performing inspection by adopting a corresponding equipment inspection strategy to obtain inspection equipment abnormal information of the target after-sales management area; for each target after-sales management area, obtaining repair exception information by adopting a corresponding equipment repair strategy; and generating an equipment maintenance instruction according to the inspection equipment exception information and the repair exception information, and maintaining the corresponding medical equipment according to the equipment maintenance instruction. According to the management method provided by the invention, unified after-sales management and maintenance of the medical equipment are facilitated, and the equipment maintenance efficiency is improved.

Description

Technical Field

[0001] The present disclosure relates to the technical field of after-sales management, and in particular to a method, system, device and storage medium for after-sales management of medical equipment. Background Art

[0002] Medical equipment is closely related to the health and safety of users. Therefore, when medical equipment fails, it needs to be maintained in time. The traditional way is that the hospital equipment manager contacts the equipment manufacturer, or the hospital manager contacts the relevant partner for on-site repairs. However, large hospitals usually have thousands of medical devices. The traditional way is inefficient and not conducive to the unified management and operation of a large number of medical devices. Summary of the invention

[0003] In view of this, the purpose of the present disclosure is to overcome the deficiencies in the prior art and to provide a medical equipment after-sales management method, system, device and storage medium to achieve efficient management and operation of a large number of medical devices.

[0004] The present disclosure provides the following technical solutions:

[0005] In a first aspect, the present application provides a method for after-sales management of medical equipment, the method comprising: obtaining equipment information of the medical equipment, dividing the medical equipment according to the equipment information, and generating multiple after-sales management areas; formulating corresponding equipment inspection strategies and equipment repair strategies for each after-sales management area according to user needs; for each target after-sales management area in the after-sales management area, using the corresponding equipment inspection strategy to perform inspections to obtain inspection equipment abnormality information of the target after-sales management area; for each target after-sales management area, using the corresponding equipment repair strategy to obtain repair abnormality information; generating equipment maintenance instructions based on the inspection equipment abnormality information and the repair abnormality information, and maintaining the corresponding medical equipment according to the equipment maintenance instructions.

[0006] In one implementation, medical devices are divided according to device information to generate multiple after-sales management areas, including: extracting device type or device address from device information; dividing medical devices according to device type or device address to generate multiple after-sales management areas; after-sales management areas include upper-level areas, middle-level areas, and lower-level areas.

[0007] In one implementation, a corresponding equipment inspection strategy is formulated for each after-sales management area, including: obtaining the number of medical equipment in each lower-level area, and formulating a first equipment inspection strategy based on the number of medical equipment; obtaining the number of lower-level areas contained in each intermediate area, and formulating a second equipment inspection strategy based on the number of lower-level areas; obtaining the number of intermediate areas contained in each upper-level area, and formulating a third equipment inspection strategy based on the number of intermediate areas.

[0008] In one embodiment, for each target after-sales management area in the after-sales management area, a corresponding equipment inspection strategy is used for inspection, including: generating a subordinate area inspection list according to the number of medical equipment contained in the subordinate area, and inspecting the corresponding subordinate area according to the subordinate area inspection list through a first equipment inspection strategy; generating an intermediate area inspection list according to the number of subordinate areas contained in the intermediate area, and inspecting the corresponding intermediate area according to the intermediate area inspection list through a second equipment inspection strategy; generating an upper-level area inspection list according to the number of intermediate areas contained in the upper-level area, and inspecting the corresponding upper-level area according to the upper-level area inspection list through a third equipment inspection strategy.

[0009] In one embodiment, the first equipment inspection strategy includes a comprehensive inspection strategy and a daily inspection strategy, and obtains inspection equipment abnormality information of the target after-sales management area, including: if the first equipment inspection strategy is a comprehensive inspection strategy, then obtains the first inspection abnormality information corresponding to the comprehensive inspection strategy; if the first equipment inspection strategy is a daily inspection strategy, then obtains the second inspection abnormality information corresponding to the daily inspection strategy.

[0010] In one embodiment, generating equipment maintenance instructions based on inspection equipment abnormality information and repair abnormality information includes: determining whether the second inspection abnormality information and the repair abnormality information are respectively repeated with the first inspection abnormality information; if neither is repeated, generating equipment maintenance instructions based on the second inspection abnormality information or the repair abnormality information; if repeated, generating equipment maintenance instructions based on any one of the first inspection abnormality information, the second inspection abnormality information and the repair abnormality information.

[0011] In one implementation, corresponding medical equipment is maintained according to equipment maintenance instructions, including: generating an equipment maintenance work order according to the equipment maintenance instruction, and issuing the equipment maintenance work order to an order grabbing pool; obtaining order grabbing information of a maintenance-end device, and if there are multiple order grabbing information, determining the priority of each order grabbing information; issuing the equipment maintenance work order to the maintenance-end device corresponding to the order grabbing information according to the priority, and notifying the corresponding maintenance personnel through the maintenance-end device to maintain the medical equipment.

[0012] On the second aspect, the present application provides a medical equipment after-sales management system, including: an acquisition module, used to obtain equipment information of medical equipment, divide the medical equipment according to the equipment information, and generate multiple after-sales management areas; a formulation module, used to formulate corresponding equipment inspection strategies and equipment repair strategies for each after-sales management area according to user needs; an inspection module, used to inspect each target after-sales management area in the after-sales management area using the corresponding equipment inspection strategy to obtain inspection equipment abnormality information of the target after-sales management area; a repair module, used to obtain repair abnormality information using the corresponding equipment repair strategy for each target after-sales management area; a maintenance module, used to generate equipment maintenance instructions based on the inspection equipment abnormality information and the repair abnormality information, and maintain the corresponding medical equipment according to the equipment maintenance instructions.

[0013] In a third aspect, the present application provides an electronic device comprising a memory and at least one processor, the memory storing a computer program, and the processor being used to execute the computer program to implement the medical device after-sales management method as in the first aspect.

[0014] In a fourth aspect, the present application provides a computer-readable storage medium, which stores a computer program. When the computer program is executed, it implements the medical device after-sales management method as in the first aspect.

[0015] The medical equipment after-sales management method provided by the present invention divides the medical equipment into multiple after-sales management areas, and then formulates equipment inspection strategies and equipment repair strategies for each after-sales management area, thereby achieving rapid discovery and rapid maintenance of equipment abnormalities, which is beneficial to the unified after-sales management and maintenance of a large number of medical devices and improves the efficiency of equipment maintenance. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the technical solutions of the embodiments of the present disclosure, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present disclosure and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0017] Figure 1 A schematic diagram of a process of a medical device after-sales management method provided according to an embodiment of the present disclosure is shown;

[0018] Figure 2 A schematic diagram of a process of dividing an after-sales management area according to an embodiment of the present disclosure is shown;

[0019] Figure 3 A schematic diagram of a process for formulating a device inspection strategy according to an embodiment of the present disclosure is shown;

[0020] Figure 4 A schematic diagram showing a flow chart of a method for issuing a device maintenance instruction according to an embodiment of the present disclosure; and

[0021] Figure 5 A schematic diagram of the framework structure of a medical device after-sales management system provided according to an embodiment of the present disclosure is shown. DETAILED DESCRIPTION

[0022] Embodiments of the present disclosure are described in detail below, and examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present disclosure, and cannot be understood as limiting the present disclosure.

[0023] The terms "first" and "second" are used for descriptive purposes only and should not be understood as indicating or implying relative importance or implicitly indicating the number of the indicated technical features. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of the features. In the description of the present disclosure, the meaning of "plurality" is two or more, unless otherwise clearly and specifically defined.

[0024] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as those commonly understood by those skilled in the art to which this application belongs. The terms used herein in the specification of the template are only for the purpose of describing specific embodiments and are not intended to limit the present disclosure. The term "and / or" used herein includes any and all combinations of one or more of the associated listed items.

[0025] See also Figure 1 , Figure 1 This is a flow chart of a medical device after-sales management method provided according to an embodiment of the present disclosure. The method can be used to perform unified and efficient after-sales management of medical devices. The method includes: steps S101-S105.

[0026] S101, obtaining device information of medical devices, dividing the medical devices according to the device information, and generating multiple after-sales management areas.

[0027] In the embodiments of the present disclosure, after the medical device leaves the factory, as the device operates, various information will be generated, such as address information, operation information, and various device parameter information, etc. Different manufacturers usually provide corresponding after-sales services after the device leaves the factory to ensure the normal operation and maintenance of the device. Conventional after-sales services usually require users to actively make service requests, and the manufacturer then provides corresponding services.

[0028] For example, when a hospital's equipment is damaged, it sends a maintenance request to the operation and maintenance store in the hospital area. The operation and maintenance store sends maintenance personnel to the site to perform equipment maintenance. The whole process takes a long time. And long-term maintenance of medical equipment, especially some important equipment, may affect the health and even life safety of hospital users.

[0029] Therefore, a medical equipment after-sales management system can be created. The system can have multiple forms such as web pages, apps, and mini-programs, and managers can use the system to implement after-sales management of medical equipment.

[0030] The number and distribution of hospitals in different regions may be different. If a fixed number of operation and maintenance or after-sales management stores are set up in each region, the operation and maintenance tasks in regions with a large number of hospitals may be heavier, and even delay the normal operation of hospitals. In contrast, regions with a small number of hospitals may have fewer operation and maintenance tasks, resulting in a waste of operation and maintenance personnel resources.

[0031] Therefore, we can first determine the number of devices or device density in each region based on the device information of medical devices, such as the device address or device operation data, or divide the after-sales management area according to the number and scale of hospitals in each region, and then configure corresponding operation and maintenance stores or operation and maintenance personnel for each after-sales management area. In this way, we can achieve the reasonable division of after-sales management areas and the reasonable distribution of operation and maintenance personnel or stores, which can not only ensure the efficiency of medical equipment operation and maintenance, but also avoid the waste of operation and maintenance resources.

[0032] For example, at least one operation and maintenance personnel is assigned to each large medical device, and at least one operation and maintenance personnel is assigned to every ten conventional medical devices. The corresponding number of operation and maintenance personnel is assigned according to the number of large equipment and conventional medical equipment in a hospital. The number of operation and maintenance personnel can also be reasonably increased according to the maintenance frequency of medical equipment in different hospitals. If the equipment maintenance frequency is high, the number of operation and maintenance personnel can be appropriately increased to avoid shortage of manpower.

[0033] Large equipment may include CT, MRI, DR system, CR, industrial frequency X-ray machine, cart-type B-type ultrasound diagnostic instrument, extracorporeal shock wave lithotripter, hyperbaric oxygen chamber, linear accelerator, etc. Conventional medical equipment may include monitors, anesthesia machines, ventilators, blood pressure monitors, blood glucose meters, etc.

[0034] S102: According to user needs, a corresponding equipment inspection strategy and equipment repair strategy are formulated for each after-sales management area.

[0035] In the embodiment of the present disclosure, after the after-sales management areas are divided, since the requirements of different hospitals may be different, corresponding equipment inspection strategies and equipment repair strategies can be formulated according to the divided after-sales management areas.

[0036] For example, hospitals in region A are used to conducting an equipment inspection of medical equipment at the end of each month, and hospitals in region B are used to conducting an equipment inspection of medical equipment at the beginning of each month. Therefore, it is necessary to formulate an inspection strategy based on region A, and then execute the inspection strategy at the end of each month to implement an equipment inspection. Similarly, it is also necessary to formulate an inspection strategy for region B and execute it at the beginning of each month.

[0037] Different hospitals may have different inspection strategies. For example, Hospital A is used to conducting inspections in the preset department order. When formulating the inspection strategy, it is necessary to formulate the inspection strategy according to the department inspection order provided by Hospital A, and conduct equipment inspections according to the inspection strategy. Hospital B may be used to conducting inspections in the order of the floors where the equipment is located. When formulating the training strategy, it can formulate the inspection strategy according to the order of the hospital's floors and each room on the floor. The inspection strategy can be determined within the hospital, or some regular inspection strategies can be set in advance, so that when the hospital does not provide a dedicated inspection strategy, the inspection can be conducted according to the preset regular inspection strategy.

[0038] Equipment repair strategies can also be formulated according to the requirements of different hospitals. For example, hospitals in area C are accustomed to reporting abnormal equipment through WeChat public accounts and other methods, while hospitals in area D are accustomed to reporting abnormal equipment through the hospital's internal system. It is necessary to set up corresponding equipment repair public accounts for hospitals in area C. Set up a repair tool for the internal system of hospitals in area D, and connect the repair tool to the after-sales management system so that hospital employees can report equipment repairs through their internal hospital system. Some conventional repair strategies can also be formulated in advance, such as commonly used telephone repairs, alarm repairs, etc., so that when the hospital does not provide a dedicated repair strategy, some commonly used repair strategies can be provided to the hospital.

[0039] S103: For each target after-sales management area in the after-sales management area, a corresponding equipment inspection strategy is used to perform inspection to obtain inspection equipment abnormality information of the target after-sales management area.

[0040] In the embodiments of the present disclosure, the main purpose of medical equipment inspection is to determine whether the operation of medical equipment is normal, to detect equipment abnormalities as early as possible, to achieve early detection and early maintenance, and to avoid serious damage caused by long-term disrepair of equipment. Therefore, when inspecting the after-sales management area through the equipment inspection strategy, if all medical equipment in the after-sales management area is normal, it means that the round of inspection has ended normally. If an abnormality is found during the inspection, the abnormal information of the inspection equipment is collected to facilitate the subsequent adoption of corresponding measures.

[0041] Equipment abnormality information can be an alarm message issued by the abnormal alarm function of the equipment. For example, an alarm and a memory can be set for the medical equipment. When the medical equipment is running, if a more serious abnormality occurs, an alarm will be issued immediately. If it is a relatively minor abnormality, the abnormality information can be saved in the memory. When inspecting the medical equipment, by querying the memory inside the medical equipment, it is possible to obtain what abnormalities occurred during the operation of the equipment, so as to facilitate targeted maintenance.

[0042] Alternatively, when inspecting medical equipment, real-time data or signals, such as level signals, are obtained during equipment operation, and the equipment is determined to be abnormal if the level signal is abnormal, such as if the level signal exceeds a preset level range.

[0043] Alternatively, a test signal may be sent to the device. The test signal may be one, which is used to test whether the overall function of the device is normal. The test signal may also be multiple. If a medical device has multiple functions, each function may be tested by a test signal, and then feedback information corresponding to the test signal may be obtained. If the feedback information is not information about the normal operation of the device, the device is determined to be abnormal. Different inspection strategies may be used to determine whether the device is abnormal.

[0044] S104: For each target after-sales management area, a corresponding equipment repair strategy is used to obtain repair exception information.

[0045] In the embodiments of the present disclosure, since equipment inspection is phased and there is no guarantee that there will be no omissions, corresponding repair reporting methods can be formulated for users so that when users find abnormalities during the use of the equipment, they can also actively report the abnormal information.

[0046] For example, a system account is created for each hospital user through the medical equipment after-sales management system. Hospital users can include multiple administrators and multiple ordinary users. Administrators can register accounts for ordinary users and manage user accounts or user information. Ordinary users can log in to the management system by scanning QR codes or searching for mini-program names, avoiding the risk of misappropriation due to login through account and password. After logging in, you can initiate a repair request through the corresponding user repair tool.

[0047] In order to achieve unified management of account information, you can also register various management accounts according to the after-sales management area through the medical equipment after-sales management system. For example: register multiple subordinate area management accounts to manage the subordinate areas, such as hospital management accounts and hospital general accounts.

[0048] You can also register multiple mid-level regional management accounts to manage lower-level regional management accounts. For example, you can register multiple city-level management accounts to manage the management accounts of various hospitals in the city, or the account information corresponding to the hospitals. And so on, so as to achieve top-down management of account information and improve management efficiency.

[0049] Similarly, a corresponding system account can be created for each maintenance personnel. After logging into the management system, the maintenance personnel can view their maintenance work orders, such as pending work orders, pending work orders, completed work orders, and timed work orders, etc., so that the maintenance personnel can control the maintenance process in real time. The maintenance personnel accounts can also be registered and managed layer by layer according to the after-sales management area to improve management efficiency.

[0050] In one embodiment, the first equipment inspection strategy includes a comprehensive inspection strategy and a daily inspection strategy, and obtains inspection equipment abnormality information of the target after-sales management area, including: if the first equipment inspection strategy is a comprehensive inspection strategy, then obtains the first inspection abnormality corresponding to the comprehensive inspection strategy; if the first equipment inspection strategy is a daily inspection strategy, then obtains the second inspection abnormality corresponding to the daily inspection strategy.

[0051] Hospitals are usually the basic units for equipment inspections. Therefore, in addition to inspecting hospital equipment according to preset inspection strategies, inspectors can also conduct routine inspections of equipment from time to time. Since medical equipment usually includes major equipment and conventional equipment, major equipment is usually complex in structure and takes a long time to inspect once. Therefore, comprehensive inspections generally include inspections of major equipment, while routine inspections are generally inspections of conventional equipment, so as to ensure that routine inspections do not take too long and do not affect the daily use of the equipment.

[0052] Since the comprehensive inspection strategy is usually to inspect large equipment, the distribution of large equipment in different hospitals is usually different, and different hospitals may have different inspection strategies for large equipment. For example, Hospital A is accustomed to inspecting different large equipment rooms according to the order of departments, while Hospital B is accustomed to inspecting large equipment according to the floor where the equipment is located, such as from high to low, or from low to high.

[0053] Daily inspections are inspections of conventional equipment. The principles of daily inspection strategies are roughly the same as those of comprehensive inspection strategies. Conventional equipment can be inspected in the inspection order required by the hospital. When the hospital has not formulated a corresponding inspection strategy, one of the preset inspection strategies can also be used to inspect conventional equipment. For example, the web terminal can be used to input information about major equipment, including basic equipment information, hospital information, department information, and equipment details. Such input operations provide the necessary basic data for inspections, ensuring that subsequent inspections can proceed smoothly. At the same time, the Web terminal also provides functions such as adding, deleting, modifying, and querying inspection equipment, providing administrators with convenient equipment management methods to ensure timely updating and management of equipment information.

[0054] When daily inspections are required, users can log in to the mini program and conduct inspections of hospital equipment anytime and anywhere, including checking the operating status of equipment and recording abnormal conditions. Such functions help improve the timeliness and flexibility of inspections and ensure the normal operation of hospital equipment. At the same time, the mini program can also record inspection history records and detailed information for users to check at any time.

[0055] The management system also provides administrators with comprehensive management capabilities for major inspection equipment ledgers. Administrators can add, delete, and modify major inspection equipment on this interface, and can also manage equipment details parameters.

[0056] In one embodiment, generating a device maintenance instruction according to the inspection device abnormality information and the repair abnormality information includes: determining whether the second inspection abnormality information and the repair abnormality information are respectively repeated with the first inspection abnormality information. If they are not repeated, generating a device maintenance instruction according to the second inspection abnormality information or the repair abnormality information. If they are repeated, generating a device maintenance instruction according to any one of the first inspection abnormality information, the second inspection abnormality information, and the repair abnormality information.

[0057] Since there is a time interval between when an equipment abnormality occurs and when maintenance is completed, the same abnormality information may exist in comprehensive inspections, daily inspections, and repair abnormality reports. In order to avoid repeated reporting of the same abnormality, before generating equipment maintenance instructions, it is also necessary to determine whether the second inspection abnormality information and the repair abnormality information are respectively repeated with the first inspection abnormality information. If they are repeated, the equipment maintenance instruction can be generated based on one of the abnormality information.

[0058] S105. Generate equipment maintenance instructions according to the inspection equipment abnormality information and the repair abnormality information, and maintain the corresponding medical equipment according to the equipment maintenance instructions.

[0059] In the embodiments of the present disclosure, whether it is equipment inspection or equipment repair, it is to ensure the normal operation of medical equipment. If abnormal information is found during equipment inspection, or a user reports a repair request, it is necessary to generate corresponding equipment maintenance instructions based on the equipment abnormal information and the repair abnormal information. Equipment inspection and user repair usually find abnormalities in a certain specified equipment. For example, an abnormality of CT is found during inspection, or a user finds an abnormality when using a CT machine and reports it. At this time, it can be determined that the abnormal device is a CT machine, and the equipment maintenance instructions corresponding to the CT machine can be specified, and then the personnel responsible for CT machine maintenance can be assigned to perform maintenance.

[0060] According to the medical equipment after-sales management method provided by the embodiment of the present disclosure, medical equipment is divided into multiple after-sales management areas, and then an equipment inspection strategy and an equipment repair strategy are formulated for each after-sales management area, thereby achieving rapid discovery and rapid maintenance of equipment abnormalities, which is beneficial to the unified after-sales management and maintenance of a large number of medical devices and improves the efficiency of equipment maintenance.

[0061] See also Figure 2 , Figure 2 The flowchart of the after-sales management area division method is shown in FIG.

[0062] S1011, extracting a device type or a device address from the device information.

[0063] You can first use the medical equipment after-sales management system to collect statistics on medical equipment that needs to be managed. Medical equipment can be produced by the same manufacturer or any manufacturer. You only need to register it in the system to achieve subsequent monitoring and management. Then extract the device type or device address of each device for subsequent management.

[0064] S1012, dividing the medical devices according to the device type or the device address to generate a plurality of after-sales management areas; the after-sales management areas include an upper-level area, a middle-level area and a lower-level area.

[0065] In order to achieve unified management of equipment, it is usually necessary to classify the equipment according to the actual situation, and then classify and manage them, such as classifying them by equipment type or by equipment address. In actual situations, a hospital may have a variety of equipment of different models and types. Therefore, classifying them according to equipment addresses is a common method. Equipment can be divided into upper-level areas, middle-level areas, and lower-level areas according to addresses.

[0066] Among them, the upper-level area can be a provincial area, the intermediate area can be a municipal area, and the lower-level area can be a hospital area. A higher-level area can contain multiple intermediate areas, and a middle-level area can contain multiple lower-level areas. In actual after-sales management, the hospital is usually the smallest unit. Therefore, the hospital area is taken as the smallest area, and users can also divide it according to actual needs.

[0067] See also Figure 3 , Figure 3 The flowchart of the method for formulating a device inspection strategy is shown in FIG.

[0068] S1021, obtaining the number of medical devices in each of the subordinate areas, and formulating a first equipment inspection strategy according to the number of medical devices.

[0069] A hospital usually contains multiple medical devices. Since it is impossible to inspect all medical devices at the same time during inspection, a corresponding lower-level area inspection list can be formulated according to the number of medical devices, and a first equipment inspection strategy can be formulated based on the lower-level area inspection list, and then the medical equipment can be inspected according to the first equipment inspection strategy.

[0070] For example, the first inspection strategy is formulated according to the lower-level area inspection table provided by the hospital department, or according to the lower-level area inspection table formulated by the operation and maintenance personnel. If, according to the order of the lower-level inspection table, the equipment of the stomatology department is inspected first, and then the equipment of the dermatology department is inspected, and so on, then the inspection order of the first equipment inspection strategy is to inspect the equipment of the stomatology department first, and then the equipment of the dermatology department.

[0071] As for the content of the first inspection strategy, different departments usually have multiple devices, and different devices have different inspection methods. For example, for the dental department, the imaging X-ray equipment can be inspected first, and then the dental laser equipment, and so on. Different equipment also has different inspection contents. For example, a medical device has multiple functions. In order to ensure that each function is normal, each function needs to be tested one after another. The corresponding test process can also be set according to the actual situation.

[0072] S1022, obtaining the number of subordinate areas contained in each intermediate area, and formulating a second equipment inspection strategy according to the number of subordinate areas.

[0073] There may be multiple hospitals in an urban area. Therefore, an intermediate area inspection list can be formulated according to the inspection requirements of the hospitals or the after-sales management personnel can formulate an intermediate area inspection list based on all the hospitals, and then a corresponding second equipment inspection strategy can be formulated according to the intermediate area inspection list.

[0074] For example: According to the order in the second inspection strategy, first inspect Hospital A in a certain city. Hospital A has its corresponding first equipment inspection strategy due to its different equipment type or location. Then, the equipment of Hospital A is inspected according to the first equipment inspection strategy. After the inspection is completed, Hospital B is inspected. Similarly, Hospital B may also have its corresponding first equipment inspection strategy. Then, the equipment inspection is carried out according to the first equipment inspection strategy corresponding to Hospital B. And so on, until all hospitals in the city are inspected. Among them, the inspection strategies corresponding to different hospitals can also be different. The specific strategies can be formulated according to the needs of the hospital. When inspecting, the corresponding strategy of the hospital is adopted for inspection.

[0075] The second equipment inspection strategy for each intermediate area is mainly to determine the number of lower-level areas contained in the intermediate area, such as determining how many hospitals a city area contains, and then formulating the corresponding second equipment inspection strategy based on various factors such as the number, location and requirements of hospitals. That is, determine the inspection order of the hospitals, inspect each hospital in turn according to the inspection order, and then conduct equipment inspections according to the first equipment inspection strategy corresponding to each hospital, thereby realizing hierarchical management of the after-sales management area and avoiding inspection confusion.

[0076] S1023, obtaining the number of intermediate areas contained in each upper-level area, and formulating a third equipment inspection strategy according to the number of intermediate areas.

[0077] Similarly, a province can have multiple urban areas. Therefore, a superior regional inspection list can be formulated based on all urban areas, and then inspections can be carried out in the order of the superior regional inspection list.

[0078] Similar to the second equipment inspection strategy, the third equipment inspection strategy is mainly based on the number of intermediate areas contained in a superior area, and then determines the inspection order of the intermediate areas. For example, there are N cities in Province A. The inspection order of each city can be determined by combining factors such as the number of hospitals in each city and the importance of hospitals, thereby determining the third equipment inspection strategy.

[0079] For example, according to the third inspection strategy, the hospitals in the A district of Province A are inspected first. When inspecting all the hospitals in the A district, the inspection order of each hospital is inspected according to the second inspection strategy of the A district. When inspecting a specific hospital, all the equipment in the hospital is inspected according to the first equipment inspection strategy corresponding to the hospital. After the inspection of each hospital in the A district of Province A and each medical device in the hospital is completed. Then the B district of Province A is inspected, and so on, until all the hospitals in Province A are inspected. At this time, all the hospitals in Province B are inspected in the same way. If there is a higher level after-sales management area above Province A and Province B, the corresponding fourth inspection strategy, fifth inspection strategy, and so on can be generated, so that the inspection strategy can be executed from top to bottom.

[0080] According to the embodiments of the present disclosure, through zoning management and zoning inspection, the inspection of medical equipment is made more scientific, the efficiency of equipment after-sales management is improved, and equipment failures are easier to detect.

[0081] See also Figure 4 , Figure 4 The flowchart of the method for issuing equipment maintenance instructions is shown in FIG.

[0082] S1051, generating an equipment maintenance work order according to the equipment maintenance instruction, and sending the equipment maintenance work order to the order grabbing pool.

[0083] A corresponding order pool can be set up in the after-sales management system. When an equipment abnormality is found, a corresponding equipment maintenance work order is generated and sent to the order pool. Each maintenance personnel can collect the equipment maintenance work order from the order pool after logging into his or her account.

[0084] S1052, obtaining order grabbing information of the maintenance end device, and if there are multiple order grabbing information, determining the priority of each order grabbing information.

[0085] Since there may be multiple maintenance personnel, when two or more maintenance personnel send out order grabbing information at the same time, the after-sales management system can determine the priority of the order grabbing information based on multiple factors such as the order grabbing time corresponding to each order grabbing information, the distance between the order grabbing personnel and the equipment to be maintained, the average time the order grabbing personnel takes to perform each maintenance task, and the type of maintenance equipment performed by the order grabbing personnel.

[0086] The managers in the after-sales management area can also assign corresponding maintenance personnel to perform equipment maintenance according to the actual situation. For example, if no one takes the equipment maintenance work order for a long time, or a certain equipment needs special personnel to maintain it, the managers in the after-sales management area can assign the maintenance personnel to perform maintenance on the abnormal equipment by sending the equipment maintenance work order to the maintenance end device of the designated maintenance personnel.

[0087] If the equipment maintenance work order is not issued within the preset time, a corresponding penalty measure can be generated for the regional manager to ensure that the work order is issued in time and improve the user experience. For maintenance personnel who are more active in grabbing orders and perform equipment maintenance quickly, corresponding reward measures can also be formulated to improve the enthusiasm of maintenance personnel.

[0088] For example, the lower-level regional administrator can assign work orders for the hospitals he is responsible for. If a work order times out, the middle-level regional administrator can view the timeout records of the lower-level regional administrator and remind or punish him. Similarly, the upper-level regional administrator can also view the work order assignment information of the middle-level and lower-level regional administrators, thereby achieving hierarchical management.

[0089] S1053: Send the equipment maintenance work order to the maintenance end device corresponding to the order grabbing information according to the priority, and notify the corresponding maintenance personnel to perform maintenance on the medical equipment through the maintenance end device.

[0090] The equipment maintenance work order is issued to the maintenance personnel corresponding to the highest priority order information, thereby improving the equipment maintenance efficiency and improving the user experience.

[0091] After maintaining the corresponding medical equipment according to the equipment maintenance instructions, corresponding equipment maintenance tasks can be formulated for each hospital based on the cycle of abnormality detection, equipment maintenance cycle, etc., and when the equipment maintenance task is about to expire, the corresponding personnel will be notified to maintain the equipment to reduce the number of equipment maintenance times and reduce equipment loss.

[0092] In the disclosed embodiment, by dividing medical equipment into multiple after-sales management areas, and then formulating equipment inspection strategies and equipment repair strategies for each after-sales management area, rapid discovery and rapid maintenance of equipment abnormalities can be achieved, which is conducive to unified after-sales management and maintenance of a large number of medical equipment and improves the efficiency of equipment maintenance.

[0093] In one implementation, the equipment abnormality information and maintenance information of each hospital, each urban area and each province can be recorded through the after-sales management system, and then corresponding tables and other data can be generated according to needs.

[0094] A special management interface can be developed for managers. After logging into their accounts, managers can query different information through corresponding functional modules. For example, managers are provided with preview modules of different levels, including national preview modules, provincial preview modules, municipal preview modules and hospital preview modules. Different preview modules have different corresponding functions.

[0095] National preview module: A comprehensive monitoring function across the country. Users can monitor relevant statistical indicators such as hospitals, repair work orders, inspections, maintenance and equipment parameters across the country in real time in the national preview, and easily understand the operation and maintenance status of each region.

[0096] Including but not limited to: ① The first preview submodule: used to present daily, weekly, monthly and annual statistics of hospitals, repair work orders, after-sales engineers and maintenance work orders nationwide, providing users with a comprehensive overview of operation and maintenance data. By switching the statistical time dimension, users can quickly understand the historical trends and changing patterns of various indicators, which helps to find problems in a timely manner and take corresponding measures.

[0097] ② The second preview sub-module: provides multi-dimensional statistical information such as the national equipment failure rate, equipment quantity, and work order data, helping users to fully understand the equipment operating status and operation and maintenance status.

[0098] Provincial preview module: provides users with comprehensive operation and maintenance data statistics and trend analysis for the current province, aiming to help users gain an in-depth understanding of the operation and maintenance status of a specific region and make corresponding decisions.

[0099] Including but not limited to: ① The first preview submodule: displays the daily, weekly, monthly and annual statistics of hospitals, repair work orders, after-sales engineers and maintenance work orders in the current province. Users can switch through the time dimension to fully understand the historical change trend of operation and maintenance data, which helps to find problems and make timely adjustments and optimizations. At the same time, it also supports inspection and maintenance switching, providing users with more detailed operation and maintenance data analysis, which helps to fully understand the execution of operation and maintenance work.

[0100] ② The second preview submodule: displays multi-dimensional statistical information such as the equipment failure rate, equipment quantity, and work order data in the current province. Users can quickly understand the equipment operation status and operation and maintenance status through these data, providing a reference for operation and maintenance management. This design aims to provide users with customized operation and maintenance data analysis functions for specific provinces, helping them to fully understand and monitor the operation and maintenance status, thereby optimizing the operation and maintenance process, improving equipment operation efficiency and reliability, and achieving more intelligent operation and maintenance management.

[0101] City-level preview: provides an overview of comprehensive operation and maintenance data within the current city level, aiming to help users fully understand the city's operation and maintenance status and provide a basis for decision-making.

[0102] Including but not limited to: ① The first preview sub-module: presents the data of current work orders, inspections, maintenance and equipment in different dimensions. Users can view the status of various operation and maintenance indicators at a glance, including the number of work orders, inspection conditions, maintenance execution status, etc., which helps to discover problems in time and take corresponding measures for optimization.

[0103] ② The second preview submodule: displays the current list of hospitals in the city, including all the hospital work orders, inspection work orders, after-sales engineers, and statistical information on the number of equipment inspections. Users can quickly understand the operation and maintenance status of each hospital through these data, providing a reference for management and decision-making. Through this interface, users can easily understand the current operation and maintenance status and hospital conditions within the city, so as to effectively manage and optimize the operation and maintenance work, improve equipment operation efficiency and service quality, and realize intelligent urban operation and maintenance management.

[0104] Hospital preview module: provides users with an overview of the comprehensive operation and maintenance data and equipment status of the currently selected hospital.

[0105] Including but not limited to: ① The first preview submodule: displays the data of different dimensions of the current hospital work orders, inspections, maintenance and equipment. Users can use this data to understand the overall overview of the hospital's operation and maintenance, including the execution of operation and maintenance activities and the maintenance of equipment. After clicking different icons, the scrolling carousel list will display specific details such as work orders, inspections, maintenance, etc. according to different click effects, helping users to have a deeper understanding of the execution and details of each operation and maintenance activity, and provide a basis for operation and maintenance management.

[0106] ② The second preview submodule: displays the equipment parameters and status details of the current hospital. Users can intuitively understand the operating status and key parameters of the hospital equipment, which helps to promptly discover equipment problems and deal with them. In addition, it also displays maintenance department statistics and equipment operating status statistics. Users can use these data to quickly understand the hospital's maintenance status and the overall operating status of the equipment, providing a reference for management and decision-making. Through this interface, users can fully understand the operation and maintenance status and equipment status of the selected hospital, help them to carry out effective operation and maintenance management and equipment maintenance, improve the hospital's service quality and operating efficiency, and provide better medical services for patients.

[0107] By setting preview modules at different levels, users can intuitively understand the operation and maintenance status and data indicators of various regions, helping them to better manage and make decisions on operation and maintenance, and providing strong support and convenience for operation and maintenance management.

[0108] See also Figure 5The present application also provides a medical equipment after-sales management system 500, including: an acquisition module 501, a formulation module 502, an inspection module 503, a repair module 504 and a maintenance module 505.

[0109] The acquisition module 501 is used to acquire device information of medical devices, divide the medical devices according to the device information, and generate multiple after-sales management areas.

[0110] The formulation module 502 is used to formulate corresponding equipment inspection strategies and equipment repair strategies for each after-sales management area according to user needs.

[0111] The inspection module 503 is used to perform inspection on each target after-sales management area in the after-sales management area by using a corresponding equipment inspection strategy to obtain inspection equipment abnormality information of the target after-sales management area.

[0112] The repair module 504 is used to obtain repair exception information by adopting the corresponding equipment repair strategy for each target after-sales management area.

[0113] The maintenance module 505 is used to generate equipment maintenance instructions according to the inspection equipment abnormality information and the repair abnormality information, and maintain the corresponding medical equipment according to the equipment maintenance instructions.

[0114] It can be understood that the implementation methods of the medical device after-sales management methods described in the above embodiments are also applicable to the management system 500 provided in the embodiments of the present disclosure, so they will not be described repeatedly here.

[0115] The embodiment of the present application also provides a computer device, for example, the computer device can be, but is not limited to, a desktop computer, a notebook, etc., and its existence form is not limited, mainly depending on whether it needs to support the interface display function of the browser web page, etc. Exemplarily, the computer device includes a memory and at least one processor, the memory stores a computer program, and the processor is used to execute the computer program to implement the medical device after-sales management method described in the above embodiment.

[0116] Among them, the processor can be an integrated circuit chip with signal processing capabilities. The processor can be a general-purpose processor, including a central processing unit (CPU), a graphics processing unit (GPU) and a network processor (NP), a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components. At least one of the general-purpose processor can be a microprocessor or the processor can also be any conventional processor, etc., which can implement or execute the disclosed methods, steps and logic block diagrams in the embodiments of the present application.

[0117] The memory may be, but is not limited to, a random access memory (RAM), a read only memory (ROM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable read-only memory (EEPROM), etc. The memory is used to store a computer program, and the processor may execute the computer program accordingly after receiving an execution instruction.

[0118] Furthermore, the memory may include a program storage area and a data storage area, wherein the program storage area may store an operating system and an application required for at least one function; the data storage area may store data (such as iteration data, version data, etc.) created according to the use of the computer device, etc. In addition, the memory may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other volatile solid-state storage devices.

[0119] An embodiment of the present application also provides a computer-readable storage medium, which stores computer-executable instructions. When the computer-executable instructions are called and executed by a processor, the computer-executable instructions prompt the processor to execute the medical device after-sales management method described in the above embodiment.

[0120] It can be understood that the implementation method of the medical device after-sales management method described in the above-mentioned Example 1 is also applicable to the computer-readable storage medium provided in the present embodiment, so it will not be repeated here.

[0121] The computer-readable storage medium may be either a non-volatile storage medium or a volatile storage medium. For example, the computer-readable storage medium may include, but is not limited to, various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.

[0122] In several embodiments provided in the present application, it should be understood that the disclosed devices and methods can also be implemented in other ways. The device embodiments described above are merely schematic. For example, the flowcharts and structure diagrams in the accompanying drawings show the possible architecture, functions and operations of the devices, methods and computer program products according to multiple embodiments of the present application. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of a code, and the module, a program segment or a part of a code contains one or more executable instructions for implementing the specified logical function. It should also be noted that in an alternative implementation, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the structure diagram and / or the flow diagram, and the combination of boxes in the structure diagram and / or the flow diagram, can be implemented with a dedicated hardware-based system that performs a specified function or action, or can be implemented with a combination of dedicated hardware and computer instructions.

[0123] In addition, the functional modules or units in the various embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.

[0124] If the function is implemented in the form of a software function module and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application can be essentially or partly embodied in the form of a software product that contributes to the prior art, and the computer software product is stored in a storage medium, including several instructions for a computer device (which can be a smart phone, a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a disk or an optical disk.

[0125] The above description is only a specific implementation manner of the present application, but the protection scope of the present application is not limited thereto. Any technician familiar with the technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application.

[0126] In all examples shown and described herein, any specific values ​​should be interpreted as merely exemplary and not as limiting, and thus other examples of the exemplary embodiments may have different values.

[0127] It should be noted that similar reference numerals and letters denote similar items in the following drawings, and therefore, once an item is defined in one drawing, further definition and explanation thereof is not required in subsequent drawings.

[0128] The above-mentioned embodiments only express several implementation methods of the present disclosure, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present disclosure. It should be pointed out that, for ordinary technicians in this field, several variations and improvements can be made without departing from the concept of the present disclosure, and these all belong to the protection scope of the present disclosure.

Claims

1. A medical equipment after-sales management method, characterized in that: The method comprises: Acquire device information of the medical device, divide the medical device according to the device information, and generate multiple after-sales management areas; According to user needs, formulate corresponding equipment inspection strategies and equipment repair strategies for each after-sales management area; For each target after-sales management area in the after-sales management area, perform inspection using the corresponding equipment inspection strategy to obtain inspection equipment abnormality information of the target after-sales management area; For each of the target after-sales management areas, using the corresponding equipment repair strategy to obtain repair exception information; and Generate equipment maintenance instructions based on the inspection equipment abnormality information and the repair abnormality information, and maintain the corresponding medical equipment according to the equipment maintenance instructions.

2. The medical equipment after-sales management method according to claim 1, characterized in that: The medical equipment is divided according to the equipment information to generate multiple after-sales management areas, including: Extracting a device type or a device address from the device information; and The medical devices are divided according to the device type or the device address to generate a plurality of after-sales management areas; the after-sales management areas include an upper-level area, a middle-level area and a lower-level area.

3. The medical equipment after-sales management method according to claim 2, characterized in that: The formulating a corresponding equipment inspection strategy for each after-sales management area includes: Obtaining the number of medical devices in each of the subordinate areas, and formulating a first equipment inspection strategy according to the number of medical devices; Obtaining the number of lower-level areas contained in each of the intermediate areas, and formulating a second equipment inspection strategy according to the number of lower-level areas; and The number of intermediate areas contained in each of the upper-level areas is obtained, and a third equipment inspection strategy is formulated according to the number of intermediate areas.

4. The medical equipment after-sales management method according to claim 3, characterized in that: The inspection of each target after-sales management area in the after-sales management area using the corresponding equipment inspection strategy includes: Generate a lower-level area inspection table according to the number of medical devices included in the lower-level area, and inspect the corresponding lower-level area according to the lower-level area inspection table through the first equipment inspection strategy; Generating an intermediate area inspection table according to the number of the lower-level areas included in the intermediate area, and inspecting the corresponding intermediate area according to the intermediate area inspection table through the second equipment inspection strategy; and An upper-level area inspection table is generated according to the number of the intermediate areas included in the upper-level area, and the corresponding upper-level area is inspected according to the upper-level area inspection table through the third equipment inspection strategy.

5. The medical equipment after-sales management method according to claim 4, characterized in that: The first equipment inspection strategy includes a comprehensive inspection strategy and a daily inspection strategy, and the obtaining of abnormal inspection equipment information in the target after-sales management area includes: If the first device inspection strategy is a comprehensive inspection strategy, obtaining first inspection exception information corresponding to the comprehensive inspection strategy; and If the first equipment inspection strategy is a daily inspection strategy, second inspection exception information corresponding to the daily inspection strategy is obtained.

6. The medical equipment after-sales management method according to claim 5, characterized in that: The generating of equipment maintenance instructions according to the inspection equipment abnormality information and the repair abnormality information comprises: Determine whether the second inspection abnormality information and the repair abnormality information are respectively repeated with the first inspection abnormality; If there is no duplication, generating the equipment maintenance instruction according to the second inspection abnormality information or the repair abnormality information; If they are all repeated, the equipment maintenance instruction is generated according to any one of the first inspection abnormality information, the second inspection abnormality information and the repair abnormality information.

7. The medical equipment after-sales management method according to claim 1, characterized in that: Maintaining the corresponding medical device according to the device maintenance instruction includes: Generate an equipment maintenance work order according to the equipment maintenance instruction, and send the equipment maintenance work order to the order grabbing pool; Acquire order grabbing information of the maintenance end device, and if there are multiple order grabbing information, determine the priority of each order grabbing information; and The equipment maintenance work order is issued to the maintenance end device corresponding to the order grabbing information according to the priority, and the corresponding maintenance personnel are notified through the maintenance end device to maintain the medical equipment.

8. A medical equipment after-sales management system, characterized in that: include: An acquisition module, used for acquiring device information of medical devices, dividing the medical devices according to the device information, and generating multiple after-sales management areas; A formulation module is used to formulate corresponding equipment inspection strategies and equipment repair strategies for each after-sales management area according to user needs; An inspection module is used to inspect each target after-sales management area in the after-sales management area using the corresponding equipment inspection strategy to obtain inspection equipment abnormality information of the target after-sales management area; A repair module, for obtaining repair exception information by adopting the corresponding equipment repair strategy for each target after-sales management area; as well as A maintenance module is used to generate equipment maintenance instructions according to the inspection equipment abnormality information and the repair abnormality information, and maintain the corresponding medical equipment according to the equipment maintenance instructions.

9. An electronic device, characterized in that: The method comprises a memory and at least one processor, wherein the memory stores a computer program, and the processor is used to execute the computer program to implement the medical device after-sales management method according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed, the medical device after-sales management method according to any one of claims 1 to 7 is implemented.

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