Vehicle service processing method and device

Abstract

The embodiment of the invention provides a vehicle service processing method and device, and the method comprises the steps: calling an information collection device to collect vehicle information, and carrying out the information recognition, so as to determine a service vehicle; activating an application account bound with the service vehicle, opening a video access permission of the vehicle service for the application account, and sending a service association instruction for the service vehicle to a service terminal; and if the video access permission is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition assembly, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

Description

[0001] This application is a divisional application of the Chinese patent application submitted to the China Patent Office on October 28, 2021, with application number 202111262050.3 and invention name “Vehicle Service Processing Method and Device”. Technical Field

[0002] This document relates to the field of data processing technology, and in particular to a vehicle service processing method and device. Background Art

[0003] With the continuous increase in the number of cars owned, the car after-sales market is also growing. At present, the process of car maintenance or repair is not transparent. The maintenance or repair process, materials, cycle and results, and even possible problems are not displayed to users. After the completion of car maintenance or repair, users can only use the paper notice issued by the physical store, and the default physical store's car maintenance or repair service. Users cannot view the records of vehicle maintenance or repair. This opaque vehicle service method may lead to inadequate service in the physical store, the materials purchased by the user do not match the materials actually used by the service personnel, the maintenance or repair results of the service personnel are not recognized by the user, or the communication efficiency between the user and the service personnel is low for problems arising from the maintenance and repair process. Summary of the invention

[0004] One or more embodiments of the present specification provide a first vehicle service processing method, which is applied to a service platform, including: calling an information collection device to collect vehicle information and performing information identification to determine a service vehicle. Activating an application account bound to the service vehicle and opening a video access permission for vehicle services to the application account, and sending a service association instruction for the service vehicle to a service terminal. If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on an image acquisition component, and the vehicle service video stream is synchronized to a user terminal corresponding to the application account for vehicle service video interaction.

[0005] One or more embodiments of the present specification provide a second vehicle service processing method, which is applied to a user terminal, and includes: obtaining a trigger instruction of a user's access control for an application. Displaying a video access entry of the vehicle service obtained based on the video access permission of the vehicle service. If the video access entry is triggered, receiving a vehicle service video stream of a service vehicle captured by an image acquisition component and sent by a service platform, and playing the video.

[0006] One or more embodiments of the present specification provide a third vehicle service processing method, which is applied to a service terminal, including: associating the service vehicle with the service terminal based on a service association instruction sent by a service platform after the service vehicle is identified. Obtaining vehicle information and historical service data of the service vehicle and rendering the page. Displaying the rendered service page with a service interface to collect service data of the vehicle service through the service interface.

[0007] One or more embodiments of the present specification provide a first vehicle service processing device, which runs on a service platform and includes: an information identification module, which is configured to call an information collection device to collect vehicle information and perform information identification to determine a service vehicle. A permission activation module, which is configured to activate an application account bound to the service vehicle and to open a video access right for vehicle services to the application account, and to send a service association instruction for the service vehicle to a service terminal. A video acquisition module, which is configured to collect a vehicle service video stream of the service vehicle based on an image acquisition component if the video access right is triggered, and synchronize the vehicle service video stream to a user terminal corresponding to the application account for vehicle service video interaction.

[0008] One or more embodiments of the present specification provide a second vehicle service processing device, which runs on a user terminal and includes: an instruction acquisition module, which is configured to acquire a trigger instruction of a user's access control for an application. An access entry display module, which is configured to display a video access entry of the vehicle service obtained based on the video access permission of the vehicle service. A video receiving module, which is configured to receive a vehicle service video stream of a service vehicle captured by an image acquisition component and sent by a service platform if the video access entry is triggered, and to play the video.

[0009] One or more embodiments of the present specification provide a third vehicle service processing device, which runs on a service terminal and includes: a vehicle association module, which is configured to associate the service vehicle with the service terminal based on a service association instruction sent by a service platform after the service vehicle is identified. A page rendering module, which is configured to obtain vehicle information and historical service data of the service vehicle and perform page rendering. A page display module, which is configured to display and render a service page with a service interface obtained by rendering, so as to collect service data of the vehicle service through the service interface.

[0010] One or more embodiments of the present specification provide a first vehicle service processing device, including: a processor; and a memory configured to store computer executable instructions, wherein when the computer executable instructions are executed, the processor: calls an information collection device to collect vehicle information and performs information identification to determine a service vehicle. Activates an application account bound to the service vehicle and opens a video access right for vehicle services to the application account, and sends a service association instruction for the service vehicle to a service terminal. If the video access right is triggered, the vehicle service video stream of the service vehicle is collected based on an image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction.

[0011] One or more embodiments of the present specification provide a second vehicle service processing device, including: a processor; and a memory configured to store computer executable instructions, wherein when the computer executable instructions are executed, the processor: obtains a trigger instruction of a user's access control for an application. Displays a video access portal of the vehicle service obtained based on the video access permission of the vehicle service. If the video access portal is triggered, receives a vehicle service video stream of a service vehicle captured by an image acquisition component and sent by a service platform, and plays the video.

[0012] One or more embodiments of the present specification provide a third vehicle service processing device, including: a processor; and a memory configured to store computer executable instructions, wherein when the computer executable instructions are executed, the processor: associates the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. Obtain the vehicle information and historical service data of the service vehicle and render the page. Display the rendered service page with a service interface to collect service data of the vehicle service through the service interface.

[0013] One or more embodiments of the present specification provide a first storage medium for storing computer executable instructions, which implement the following process when executed by a processor: calling an information collection device to collect vehicle information and perform information identification to determine a service vehicle. Activating an application account bound to the service vehicle and opening a video access right for vehicle services to the application account, and sending a service association instruction for the service vehicle to a service terminal. If the video access right is triggered, the vehicle service video stream of the service vehicle is collected based on an image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction.

[0014] One or more embodiments of the present specification provide a second storage medium for storing computer executable instructions, which implement the following process when executed by a processor: obtaining a trigger instruction of a user's access control for an application. Displaying a video access portal of the vehicle service obtained based on the video access permission of the vehicle service. If the video access portal is triggered, receiving a vehicle service video stream of the service vehicle captured by an image acquisition component and sent by a service platform, and playing the video.

[0015] One or more embodiments of the present specification provide a third storage medium for storing computer executable instructions, which implement the following process when executed by a processor: based on the service association instruction sent by the service platform after the service vehicle is identified, the service vehicle is associated with the service terminal. The vehicle information and historical service data of the service vehicle are obtained and page rendering is performed. The rendered service page with a service interface is displayed to collect service data of the vehicle service through the service interface. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate one or more embodiments of the present specification or the technical solutions in the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments recorded in the present specification. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative labor. Figure 1 A processing flow chart of a first vehicle service processing method provided for one or more embodiments of this specification; Figure 2 A processing sequence diagram of a vehicle service processing method applied to a service data scenario provided by one or more embodiments of this specification; Figure 3 A processing sequence diagram of a vehicle service processing method applied to a first service video scenario provided by one or more embodiments of this specification; Figure 4 A processing sequence diagram of a vehicle service processing method applied to a second service video scenario provided by one or more embodiments of this specification; Figure 5 A processing flow chart of a second vehicle service processing method provided for one or more embodiments of this specification; Figure 6 A processing flow chart of a third vehicle service processing method provided for one or more embodiments of this specification; Figure 7 A schematic diagram of a first vehicle service processing device provided for one or more embodiments of this specification; Figure 8 A schematic diagram of a second vehicle service processing device provided for one or more embodiments of this specification; Fig. 9 A schematic diagram of a third vehicle service processing device provided for one or more embodiments of this specification; Fig.10 A schematic diagram of the structure of a first vehicle service processing device provided for one or more embodiments of this specification; Fig.11 A schematic diagram of the structure of a second vehicle service processing device provided for one or more embodiments of this specification; Fig.12 A schematic diagram of the structure of a third vehicle service processing device provided in one or more embodiments of this specification. DETAILED DESCRIPTION

[0017] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the technical solutions in one or more embodiments of this specification will be clearly and completely described below in conjunction with the drawings in one or more embodiments of this specification. Obviously, the described embodiments are only part of the embodiments of this specification, not all of them. Based on one or more embodiments of this specification, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of this document.

[0018] The first vehicle service processing method embodiment provided in this specification is: Reference Figure 1 , which shows a process flow chart of a vehicle service processing method provided by this embodiment, referring to Figure 2 , which shows a vehicle service processing method for a service data scenario provided by this embodiment. Figure 3 , which shows a processing sequence diagram of a vehicle service processing method applied to a first service video scene provided by this embodiment, referring to Figure 4 , which shows a processing timing diagram of a vehicle service processing method provided by this embodiment and applied to a second service video scenario.

[0019] Reference Figure 1 The vehicle service processing method provided in this embodiment is applied to a service platform, and specifically includes steps S102 to S106.

[0020] Step S102, calling the information collection device to collect vehicle information and perform information identification to determine the service vehicle.

[0021] The vehicle service processing method provided in this embodiment cooperates with the user terminal and the service terminal, uses the near-field communication component to collect the vehicle identification of the vehicle entering the site, determines the vehicle entering the site as a service vehicle based on the vehicle identification, and then queries the application account bound to the vehicle identification as the application account bound to the service vehicle. On this basis, the application account is activated and the video access permission for the vehicle service is opened to the application account, and a service association instruction for the service vehicle is sent to the service terminal. Furthermore, if the user triggers the access entrance of the vehicle service video, the vehicle service video is collected by the image acquisition component installed in the vehicle service agency, so that the user can watch the video through the application program, thereby realizing video interaction between the user and the vehicle service agency, realizing the transparency of vehicle services, urging the vehicle service agency to improve management, and reducing the safety risk of users using vehicles. At the same time, service interaction improves the user's perception and service experience.

[0022] The service platform described in this embodiment includes but is not limited to a server, a network host, a single network server, a plurality of network server sets; or a cloud platform composed of multiple servers, wherein the cloud platform is composed of a large number of computers or network servers based on cloud computing, wherein cloud computing is a type of distributed computing technology, a virtual computing cluster composed of a number of uncoupled computer sets.

[0023] In the actual process of vehicle services (such as vehicle maintenance / vehicle repair), the user drives the vehicle that needs maintenance or repair to the service parking space of the vehicle service agency (such as a car sales company / car repair shop), and then uses the information collection equipment to collect and identify the vehicle information to determine the service vehicle. Each service parking space is equipped with an image collection component.

[0024] Among them, the information collection equipment includes but is not limited to: a near-field communication component installed in each parking space and a near-field communication component configured in each vehicle; the vehicle information includes but is not limited to the vehicle identification; the image collection component includes but is not limited to a camera device.

[0025] It should be noted that, in the process of providing vehicle services, it is based on the same vehicle service agency scenario, and information collection equipment and image collection components are installed for each parking space. Optionally, the information collection equipment and the image collection component are configured in the same service parking space; the service terminal, the information collection equipment and the image collection component correspond to the same vehicle service agency.

[0026] In specific implementation, in order to accurately identify the vehicles entering the vehicle service agency as service vehicles, provide high-quality vehicle services for the service vehicles, and make the entire vehicle service process efficient and transparent, in an optional implementation provided by this embodiment, in the process of determining the service vehicle, the following steps are performed: Based on the near field communication component, the vehicle entering the vehicle is collected by the near field communication component and the vehicle identification carried in the vehicle identification field in the near field communication component is read; The service vehicle is determined according to the vehicle identification, and an application account having a binding relationship with the vehicle identification is searched as the application account bound to the service vehicle.

[0027] During the specific implementation process, the user's vehicle identification, maintenance or repair records may be private. In view of this, on the basis of determining the service vehicle according to the identified vehicle identification, the application account bound to the identified vehicle identification is queried in the vehicle information database. The application account bound to the service vehicle is used as the application account. By introducing the user's proprietary application account mechanism, the privacy processing of vehicle services is realized.

[0028] In actual applications, after determining the service vehicle, in order to provide the service personnel of the vehicle service organization (hereinafter referred to as the service personnel) with the historical service data of the service vehicle as a reference so that the vehicle service can be performed more efficiently and more completely, in an optional implementation mode provided by this implementation, after the step of calling the information collection device to collect vehicle information and perform information identification to determine the service vehicle is executed, and before the step of activating the application account bound to the service vehicle and opening the video access permission for the vehicle service to the application account, and before the step of sending the service association instruction for the service vehicle to the service terminal is executed, it also includes: Reading the historical service data of the service vehicle, and / or reading the historical service data of the service vehicle from a third-party organization interface; The vehicle information and the read historical service data are sent to the service terminal.

[0029] The historical service data includes at least one of the following: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle fault information, vehicle repair procedures, materials used for vehicle repair, and vehicle repair cycles. For example, the historical service data of the service vehicle read is "vehicle fault information: three-way catalytic converter damaged; vehicle repair procedure: replace three-way catalytic converter; vehicle repair cycle: half a day".

[0030] It should be noted that, during the process of providing vehicle service, service personnel can use the historical service data of the service vehicle as a reference for this vehicle service; or they can directly carry out this vehicle service without referring to the historical service data, so as to adapt to the operating model of each vehicle service agency, making the vehicle service method provided in this embodiment highly adaptable.

[0031] Step S104, activating the application account bound to the service vehicle and opening the video access permission of the vehicle service to the application account, and sending a service association instruction for the service vehicle to the service terminal.

[0032] Based on the above query of the application account that has a binding relationship with the vehicle identification, as the application account bound to the service vehicle, in order to enable the user to clearly watch the process of the service personnel performing vehicle service through video interaction, the application account bound to the service vehicle can be activated and the video access permission of the vehicle service of the application account can be opened, and the service terminal can be called to associate the service vehicle.

[0033] In specific implementation, since the video access rights are opened in the form of an application account, the video of the vehicle service can only be viewed in the application through the application account bound to the service vehicle, which makes the vehicle service more targeted and can effectively protect the user's vehicle privacy. After the service terminal establishes an association with the service vehicle based on the service association instruction, the service personnel can view the service vehicle information through the service terminal, and on this basis, perform maintenance or repair of the corresponding service vehicle to achieve efficient and reliable information transmission.

[0034] It should be noted that the above-mentioned process of activating the application account bound to the service vehicle and opening video access permission for vehicle services to the application account, and the process of sending service association instructions for the service vehicle to the service terminal, have no execution order restriction during the execution process. The process of activating the application account bound to the service vehicle and opening video access permission for vehicle services to the application account may be executed first, and then the process of sending service association instructions for the service vehicle to the service terminal may be executed; or the process of sending service association instructions for the service vehicle to the service terminal may be executed first, and then the process of activating the application account bound to the service vehicle and opening video access permission for vehicle services to the application account may be executed; or the process of activating the application account bound to the service vehicle and opening video access permission for vehicle services to the application account and the process of sending service association instructions for the service vehicle to the service terminal may be executed simultaneously in a parallel manner.

[0035] Step S106, if the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction.

[0036] In this embodiment, if a trigger instruction of the video access permission forwarded by the user terminal is detected, the vehicle service video stream of the service vehicle is targetedly collected through the image acquisition component (such as a camera device installed on each parking space) and sent to the user terminal, that is: the process of service personnel performing vehicle maintenance or repair is displayed in the form of video. After receiving the vehicle service video stream, the user can play the video on the user terminal, thereby realizing video interaction between the vehicle service agency and the user.

[0037] In specific implementation, after completing the vehicle service, the service data of the vehicle service uploaded by the service personnel through the service terminal can be obtained and synchronized to the user terminal, wherein the service data includes at least one of the following: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle fault information, vehicle repair procedures, materials used for vehicle repairs, and vehicle repair cycles; the service data here is determined based on the current vehicle service, and the above-mentioned historical service data is determined based on historical vehicle services.

[0038] Based on this, after the user terminal receives the service data, the user may have objections to the displayed service data (for example, the vehicle maintenance cycle is too long). In order to eliminate the user's objection to the service data, enable the user to have a better understanding of the vehicle service process, and establish a good communication relationship between the vehicle service organization and the user, in an optional implementation manner provided in this embodiment, after the service personnel completes the vehicle service, the following steps are performed: Acquire service data of the vehicle service collected and sent by the service terminal based on the service interface, and synchronize the service data to the user terminal; generating an objection request for the target service data based on a trigger instruction of a service control corresponding to the target service data forwarded by the user terminal; the service control is configured in an application page, and the application page displays the service data including the target service data; A request response process is performed for the objection request of the target service data.

[0039] In this process, the process of performing request response processing for the objection request of the target service data may call the service terminal, provide and upload service response data according to the target service data. Specifically, in an optional implementation manner provided by this embodiment, the request response processing for the objection request of the target service data includes: sending an objection request for the target service data to the service terminal; Acquire text-type and / or voice-type service response data uploaded by the service terminal in response to the objection request, and send the service response data to the user terminal; The text-type and / or voice-type service response data is input by a service person of the vehicle service organization based on a text input interface and / or a voice input interface.

[0040] During specific implementation, when the service terminal uploads service response data for an objection request, a text input interface, a voice input interface and / or a video sending interface may be used. Thus, the service response data may be in the form of text, voice and / or video. By providing a variety of data input methods, the diverse needs of service personnel and users may be met, and the input and reception of service response data may be completed in different service scenarios.

[0041] For example, the target service data selected by the user in the service data is "vehicle maintenance cycle". After the objection request is generated and sent to the service terminal, the text message that the service personnel may upload in response to the objection request is "Due to other problems in addition to the originally communicated fault when checking the vehicle fault, the vehicle maintenance cycle is extended by 1 day". In response to objections raised by users during the vehicle service process, the service personnel will give timely answers to eliminate users' doubts, thereby improving users' vehicle service experience.

[0042] Furthermore, based on the above-mentioned sending of the objection request for the target service data to the service terminal, obtaining the service response data uploaded by the service terminal, and sending the service response data to the user terminal, in order to introduce an automatic reply mechanism for service data, improve the processing speed of objection requests, and save users' waiting time, an association relationship can be established between the target service data selected by the user and the corresponding service response data uploaded by the service terminal.

[0043] In an optional implementation manner provided by this embodiment, after the sub-step of obtaining text-type and / or voice-type service response data uploaded by the service terminal in response to the objection request and sending the service response data to the user terminal is executed, the step further includes: An association relationship between the target service data and the service response data is established to obtain a service response list, so as to query the service response data corresponding to each service data in the service data in the service response list.

[0044] The service response list here records the association between each service data and the service response data in the service data, that is, when the user has an objection to any service data in the service data, the user can obtain the service response data (that is, the objection solution) by submitting a trigger instruction.

[0045] It should be added that after obtaining the service response list, you can choose to search for the corresponding service response data in the service response list for the target service data, or you can choose to upload the service response data through the service terminal. You can also choose to search for the corresponding service response data in the service response list and then improve it through the service response data uploaded by the service terminal, so as to improve the user's satisfaction with the vehicle service, and the generated service response list can be updated according to the association between the target service data selected by the user each time and the service response data uploaded by the service terminal, thereby improving the request response speed of the objection request to the target service data, thereby presenting a more complete objection handling method to the user.

[0046] In addition to the implementation method for processing the request response to the objection request for the target service data provided above, it is also possible to provide access services to users while they are viewing the vehicle service video. That is, users can ask questions about the information presented during the video playback (for example, the camera angle for shooting the video is not correct / the material of the car film used in the vehicle service), and an automatic reply mechanism can be introduced to respond to the questions raised by users. In an optional implementation provided by this embodiment, the vehicle service video stream is synchronized to the user terminal corresponding to the application account, and after detecting the trigger instruction for the video access entrance forwarded by the user terminal, the following steps are performed: Sending candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; Perform access response processing of the target access item according to the target access item selected by the user from the candidate access items forwarded by the user terminal; The step of performing access response processing on the target access item includes: Querying a pre-configured service response list for a service response operation corresponding to the target access item; Access response processing is performed based on the service response operation of the query.

[0047] The candidate access items include, but are not limited to: image definition, and each service data in the service data.

[0048] The above-mentioned service response list records the association between each service data and the service response data in the service data. The pre-configured service response list here records the correspondence between the questions generated by the user in the process of viewing the vehicle service video (i.e., the target access items selected from the candidate access items) and the service response operations (such as operation requirements). After the service platform queries the corresponding operation requirements, it will perform access response processing according to the user's operation requirements.

[0049] For example, candidate access items are displayed on the user terminal as "image angle, vehicle fault information, vehicle maintenance cycle, vehicle maintenance materials", and the target access item selected by the user from the candidate access items is "image angle". The service response operation corresponding to "image angle" is queried in the pre-configured service response list as "camera angle". According to the queried "camera angle", the camera position of the camera equipment installed by the vehicle service agency for the service vehicles is checked, and the problems encountered by the user during the video viewing process are solved by rotating the camera angle.

[0050] In another case, the query result of querying the service response operation corresponding to the target access item in the pre-configured service response list is empty, that is, the correspondence between the target access item and the service response operation recorded in the service response list may not meet the user's needs. In this regard, an optional implementation manner provided in this embodiment calls the service terminal to collect text information and / or voice interaction to perform access response processing on the target access item.

[0051] It should be noted that when the query result of the service response operation corresponding to the query target access item is empty, the service personnel can not only enter text information through the text input interface and voice information through the voice input interface to form text interaction and voice interaction, but also directly initiate video interaction. Through a variety of interactive methods, the diverse needs of users can be met, and transparent management of vehicle services can be achieved at the same time, so that the problems generated by users in the process of vehicle service can be answered in a timely manner, eliminating user doubts and enhancing user recognition of vehicle service agencies.

[0052] During the specific implementation process, after completing the vehicle service, the service personnel can deduct money and close the video access rights of the vehicle service of the application account through the service confirmation instruction of the vehicle service sent by the user terminal. Based on the near-field communication component collecting the pass signal sent by the near-field communication component configured for the incoming vehicle and reading the vehicle identification carried in the vehicle identification field in the pass signal to determine the service vehicle based on the vehicle identification, automatic deduction processing is further implemented based on the near-field communication component.

[0053] In an optional implementation manner provided by this embodiment, if the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction. After the step is executed, it also includes: determining the payment fee for the vehicle service according to the service confirmation instruction sent by the user terminal; the service confirmation instruction is generated based on the service data of the vehicle service, the result of the request response processing and / or the result of the access response processing; Deducting payment from a payment account bound to a near field communication component configured for the approaching vehicle or a payment account bound to the vehicle identification based on the payment fee; as well as, Turn off video access permissions for the vehicle service for the app account.

[0054] In the specific implementation, on the basis of realizing vehicle identification and determining the service vehicle based on the near-field communication component, the deduction processing of the vehicle service is realized based on the near-field communication component, so as to reduce the operations of the vehicle service agency and the user in the vehicle service process, make the vehicle service more in line with the needs of the user, and provide impetus for the efficient and transparent development of the vehicle service; at the same time, after the service personnel completes the vehicle service, they can close the video access rights of the vehicle service of the application account bound to the service vehicle, so as to fully protect the user's privacy needs and avoid waste of resources.

[0055] The following uses the application of a vehicle service processing method provided by this embodiment in a service data scenario as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 2 , a vehicle service processing method applied to a service data scenario specifically includes the following steps.

[0056] Step S202: collecting a passing signal sent by a near field communication component configured for an incoming vehicle based on the near field communication component.

[0057] Step S204, reading the vehicle identification carried in the vehicle identification field in the traffic signal, and determining the service vehicle according to the vehicle identification.

[0058] Step S206, querying the application account that has a binding relationship with the vehicle identification, and activating the application account.

[0059] Step S208: granting the application account video access rights for the vehicle service.

[0060] Step S210: sending a service association instruction for the service vehicle to the service terminal.

[0061] Thereafter, the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0062] Step S214, reading the historical service data of the service vehicle.

[0063] Step S216, sending the vehicle identification and the read historical service data to the service terminal.

[0064] Thereafter, the service terminal obtains the vehicle identification and historical service data of the service vehicle and performs page rendering, and displays the rendered service page carrying the service interface, so as to collect the service data of the vehicle service through the service interface.

[0065] Based on the user's trigger instruction for the access control of the application, the user terminal displays the video access entrance of the vehicle service obtained based on the video access permission of the vehicle service, and sends a video access request to the service platform after detecting that the video access entrance is triggered.

[0066] Step S226, receiving a video access request, and calling an image acquisition component to acquire a vehicle service video stream of the service vehicle.

[0067] Step S228, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction.

[0068] After that, the user terminal receives the collected vehicle service video stream and plays the video. The service terminal collects service data based on the service interface and sends it to the service platform.

[0069] Step S234, obtaining service data collected and sent by the service terminal based on the service interface, and synchronizing the service data to the user terminal.

[0070] Thereafter, the user terminal receives and displays the service data, obtains a trigger instruction of a service control corresponding to the target service data selected and triggered by the user, and forwards the trigger instruction to the service platform.

[0071] Step S238: generating an objection request for the target service data based on the trigger instruction of the service control corresponding to the target service data forwarded by the user terminal.

[0072] Step S240: sending an objection request of the target service data to the service terminal.

[0073] After that, the service terminal uploads the voice type service response data based on the objection request of the received target service data and sends it to the service platform, so that the service platform forwards the service response data to the user terminal. The user terminal sends a service confirmation instruction to the service platform based on the service data, the result of the request response processing and the result of the access response processing.

[0074] Step S246, determining the payment fee for the vehicle service according to the service confirmation instruction sent by the user terminal.

[0075] Step S248: deducting the payment from the payment account bound to the configured near field communication component or the payment account bound to the vehicle identification based on the payment fee.

[0076] Step S250: closing the video access permission for the vehicle service of the application account.

[0077] The following uses the application of a vehicle service processing method provided by this embodiment in the first service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 3 , a vehicle service processing method applied to the first service video scene specifically includes the following steps.

[0078] Step S302, calling the information collection device to collect vehicle information and perform information identification to determine the service vehicle.

[0079] Step S304: sending a service association instruction for the service vehicle to the service terminal.

[0080] Thereafter, the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0081] Step S308, activating the application account bound to the service vehicle.

[0082] Step S310: granting video access rights for vehicle services to the application account.

[0083] Step S312, reading the historical service data of the service vehicle.

[0084] Step S314, sending the vehicle identification and the read historical service data to the service terminal.

[0085] After that, the service terminal obtains the vehicle identification and historical service data of the service vehicle and renders the page, and then displays the rendered service page with the service interface to collect the service data of the vehicle service through the service interface. Based on the user's trigger instruction for the access control of the application, the user terminal displays the video access entry of the vehicle service obtained based on the video access permission of the vehicle service, and after detecting that the video access entry is triggered, sends a video access request to the service platform.

[0086] Step S324, receiving a video access request, and calling an image acquisition component to acquire a vehicle service video stream of the service vehicle.

[0087] Step S326, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction.

[0088] Thereafter, the user terminal receives the vehicle service video stream, plays the video, and then sends a user trigger instruction for the service control in the vehicle service video page to the service platform.

[0089] Step S332: sending candidate access items to the user terminal based on the user's triggering instruction on the service control in the vehicle service video page forwarded by the user terminal.

[0090] Afterwards, the user terminal obtains the target access item selected by the user from the candidate access items and forwards it to the service platform.

[0091] Step S336: query the service response operation corresponding to the target access item in the pre-configured service response list.

[0092] Step S338: perform access response processing according to the queried service response operation.

[0093] The following uses the application of a vehicle service processing method provided by this embodiment in the second service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 4 , the vehicle service processing method applied to the second service video scene specifically includes the following steps.

[0094] Step S402: collecting a passing signal sent by a near field communication component configured for an incoming vehicle based on the near field communication component.

[0095] Step S404, reading the vehicle identification carried in the vehicle identification field in the traffic signal, and determining the service vehicle according to the vehicle identification.

[0096] Step S406, querying the application account that has a binding relationship with the vehicle identification as the application account bound to the service vehicle, and activating the application account.

[0097] Step S408: granting the application account video access rights for the vehicle service.

[0098] Step S410: sending a service association instruction for the service vehicle to the service terminal.

[0099] Thereafter, the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0100] Step S414, reading the historical service data of the service vehicle.

[0101] Step S416, sending the vehicle identification and the read historical service data to the service terminal.

[0102] After that, the service terminal obtains the vehicle identification and historical service data of the service vehicle and renders the page, and displays the rendered service page with the service interface to collect the service data of the vehicle service through the service interface. Based on the user's trigger instruction for the access control of the application, the user terminal displays the video access entry of the vehicle service obtained based on the video access permission of the vehicle service, and after detecting that the video access entry is triggered, sends a video access request to the service platform.

[0103] Step S426, receiving a video access request, and calling an image acquisition component to acquire a vehicle service video stream of the service vehicle.

[0104] Step S428, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction.

[0105] Thereafter, the user terminal receives the collected vehicle service video stream, plays the video, and forwards the user's triggering instruction for the service control in the vehicle service video page to the service platform.

[0106] Step S434: sending candidate access items to the user terminal based on the user's triggering instruction on the service control in the vehicle service video page forwarded by the user terminal.

[0107] Thereafter, the user terminal obtains the target access item selected by the user from the candidate access items, and forwards it to the service platform.

[0108] Step S438: query the service response operation corresponding to the target access item in the pre-configured service response list.

[0109] Step S440: calling the service terminal for voice interaction.

[0110] In summary, the vehicle service processing method provided in this embodiment first collects the pass signal sent by the near field communication component configured by the near field communication component of the incoming vehicle, and reads the vehicle identification carried in the vehicle identification field in the pass signal, then determines the service vehicle according to the vehicle identification, and queries the application account with a binding relationship with the vehicle identification as the application account bound to the service vehicle, then activates the application account and opens the video access permission of the vehicle service to the application account, and sends a service association instruction for the service vehicle to the service terminal; secondly, if the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the collected vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction, based on the user terminal forwarding the user's trigger instruction for the service control in the vehicle service video page, send candidate access items to the user terminal, according to the target access item selected by the user from the candidate access items forwarded by the user terminal, query the service response operation corresponding to the target access item in the pre-configured service response list, if the query result is not empty, perform access response processing according to the queried service response operation, if the query result is empty, call the service terminal for text input and / or voice interaction to perform access response processing on the target access item; Finally, based on the determined payment fee, deductions are made from the payment account bound to the configured near-field communication component or the payment account bound to the vehicle identification, and the video access rights of the vehicle service of the application account are closed. This enables transparent management of vehicle service agencies, urges vehicle service agencies to provide users with better services, and enables users to clearly understand the entire process of vehicle services. During the vehicle services, user concerns are resolved to avoid disputes between vehicle service agencies and users, thereby improving user perception and service experience and reducing safety risks in the use of vehicles.

[0111] The second vehicle service processing method embodiment provided in this specification is as follows: Reference Figure 5 , which shows a process flow chart of a vehicle service processing method provided by this embodiment, referring to Figure 2 , which shows a vehicle service processing method for a service data scenario provided by this embodiment. Figure 3 , which shows a processing sequence diagram of a vehicle service processing method applied to a first service video scene provided by this embodiment, referring to Figure 4 , which shows a processing sequence diagram of a vehicle service processing method provided by this embodiment and applied to a second service video scenario.

[0112] Reference Figure 5 The vehicle service processing method provided in this embodiment is applied to a user terminal and specifically includes steps S502 to S506.

[0113] Step S502: obtaining a trigger instruction of a user's access control for an application.

[0114] The vehicle service processing method provided in this embodiment cooperates with the service platform and the service terminal, and based on the user's trigger instruction for the access control of the application, displays the video access entrance of the vehicle service according to the video access permission of the vehicle service opened to the user by the service platform. On this basis, if the user's trigger instruction for the video access entrance is detected, a video access request is sent to the service platform, and the vehicle service video collected by the image acquisition component installed in the vehicle service agency and sent by the service platform is received, and the video is played, so as to realize video interaction between the user and the vehicle service agency, enhance the user's perception and service experience, promote efficient and transparent management of vehicle services, and also reduce the safety risks of users' use of vehicles.

[0115] In the actual vehicle service process, the user can choose to access the application and view relevant content in advance (such as the vehicle service agency's historical evaluation / service personnel information and historical evaluation / vehicle service agency's geographic location) by triggering the application's access control before entering the vehicle service agency. The user can also choose to enter the vehicle service agency, access the application to view the vehicle service video after the service vehicle is identified.

[0116] Step S504: displaying the video access entry of the vehicle service obtained based on the video access permission of the vehicle service.

[0117] The video access permission described in this embodiment is obtained in the following manner: querying an application account that has a binding relationship with the vehicle identification collected by the information collection device as the application account bound to the service vehicle; activating the application account bound to the service vehicle and opening the video access permission for the vehicle service to the application account.

[0118] The service vehicle is determined in the following manner: The near field communication component collects the passing signal sent by the near field communication component configured for the incoming vehicle, reads the vehicle identification carried in the vehicle identification field in the passing signal, and determines the service vehicle according to the vehicle identification.

[0119] The vehicle services include but are not limited to: vehicle maintenance services and vehicle repair services.

[0120] In specific implementation, when a user accesses a vehicle service through an application, based on the activation of the video permission of the vehicle service, a video access entrance of the vehicle service is obtained and displayed, so that the user can view the process of the vehicle service by triggering the video access entrance.

[0121] It should be added that, in addition to obtaining and displaying the video access entrance of the vehicle service on the basis of the activation of the video permission of the vehicle service, the video access entrance can also be obtained during the process of accessing the vehicle service, and when the video permission of the vehicle service is not activated, the video access entrance will be grayscaled (for example, set to gray); when the video permission of the vehicle service is activated, the video access entrance will be set to a bright color (such as blue / green). At this time, the video can be played normally to enable users to distinguish them, and the vehicle service video viewing function is recommended to users.

[0122] Step S506: if the video access portal is triggered, a vehicle service video stream of the service vehicle based on the image acquisition component collected by the service platform is received, and the video is played.

[0123] In this embodiment, if a user trigger instruction for the video access entrance is detected, a video access request is sent to the service platform, and at the same time, the service platform receives the vehicle service video stream of the service vehicle that is specifically collected by the image acquisition component (such as a camera device installed on each parking space), that is, the process of the service personnel performing vehicle service is displayed in the form of video, and the vehicle service video is played, so as to realize video interaction between the vehicle service agency and the user, thereby realizing the transparency of vehicle services, urging the vehicle service agency to improve management and provide users with better vehicle services.

[0124] During specific implementation, there may be problems when users are viewing vehicle service videos. In this case, the service control in the vehicle service video page can be triggered to obtain candidate access items sent by the service platform (such as image clarity / service data in the service data). The service platform then performs access response processing based on the target access item selected from the candidate access items.

[0125] In an optional implementation manner provided by this embodiment, if the video access portal is triggered, after receiving the vehicle service video stream of the service vehicle based on the image acquisition component sent by the service platform and performing the video playback step, it also includes: Based on the user's triggering instruction for the service control in the vehicle service video page, obtaining the candidate access item sent by the service platform; In the case of detecting that the user selects a target access item from the candidate access items, returning the selected target access item to the service platform, so that the service platform performs access response processing for the target access item; Correspondingly, after receiving the target access item, the service platform performs the following operations: Querying a pre-configured service response list for a service response operation corresponding to the target access item; Access response processing is performed based on the service response operation of the query.

[0126] For example, candidate access items are displayed as "image angle, vehicle fault information, vehicle maintenance cycle, vehicle maintenance materials", and the target access item selected by the user from the candidate access items is "image angle". The service platform queries the pre-configured service response list for "image angle" and the corresponding service response operation is "camera angle". According to the queried "camera angle", the camera position of the camera equipment installed by the vehicle service agency for the service vehicles is checked, and the problems encountered by the user during the video viewing process are solved by rotating the camera angle.

[0127] In another case, the query result of querying the service response operation corresponding to the target access item in the pre-configured service response list is empty, that is, the correspondence between the target access item and the service response operation recorded in the service response list may not meet the user's needs. In this case, the service platform obtains the text information, voice information and / or video request for the target access item uploaded by the service terminal, and the user terminal receives the text information, voice information and / or video request forwarded by the service platform, so as to meet the diverse needs of users through various interactive methods, and at the same time realize transparent management of vehicle services, so that the problems generated by users in the process of vehicle services can be answered in time, eliminating user doubts and enhancing user recognition of vehicle service agencies.

[0128] After that, after the service personnel complete the vehicle service, they can collect the service data of the vehicle service through the service interface of the service terminal and send the collected service data to the service platform. The user terminal thus obtains the service data sent by the service platform. During this process, the user may have objections to the displayed service data (for example, the vehicle maintenance cycle is too long). In order to eliminate the user's objection to the service data, enable the user to have a better understanding of the vehicle service process, and establish a good communication relationship between the vehicle service agency and the user, after receiving the service data sent by the service platform, perform the following steps: Based on a user's trigger instruction for a service control corresponding to the target service data, receiving text-type and / or voice-type service response data of an objection request to the target service data sent by the service platform; The service control is configured in an application page, and the application page displays service data of the vehicle service including the target service data.

[0129] During the specific execution process, the service response data can be in the form of text, voice, or video. By providing a variety of data input methods, the diverse needs of service personnel and users can be met, and the input and reception of service response data can be completed in different service scenarios.

[0130] On this basis, if the objection request to the user's service data has been properly resolved, or the user has not raised an objection to the service data, a service confirmation instruction for the vehicle service can be sent to the service platform to enable the service platform to confirm the payment and deduct the payment, and close the video access permission of the vehicle service of the application account. In an optional implementation provided by this embodiment, if the video access portal is triggered, the vehicle service video stream of the service vehicle collected by the image acquisition component sent by the service platform is received, and the video playback step is performed, it also includes: Sending a service confirmation instruction to the service platform based on the service data of the vehicle service, the result of the request response processing and / or the result of the access response processing; Correspondingly, after receiving the service confirmation instruction sent by the user terminal, the service platform performs the following operations: Determine the payment fee for the vehicle service, and deduct the payment from the payment account bound to the near field communication component configured for the approaching vehicle or the payment account bound to the vehicle identification based on the payment fee; as well as, The video access permission of the vehicle service of the application account bound to the service vehicle is closed; the application account is determined by querying the application account that has a binding relationship with the vehicle identification.

[0131] In the specific implementation, the service platform realizes vehicle identification and determines the service vehicle based on the near-field communication component, and then realizes the deduction processing of vehicle services based on the near-field communication component, so as to reduce the operations of vehicle service agencies and users in the vehicle service process, make vehicle services more in line with user needs, and provide impetus for the efficient and transparent development of vehicle services.

[0132] The following uses the application of a vehicle service processing method provided by this embodiment in a service data scenario as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 2 , a vehicle service processing method applied to a service data scenario specifically includes the following steps.

[0133] Step S222 , based on a trigger instruction of the user for the access control of the application, displaying a video access entrance of the vehicle service obtained based on the video access permission of the vehicle service.

[0134] Previously, the service platform collected the traffic signal sent by the near-field communication component configured by the vehicle entering the site based on the near-field communication component, read the vehicle identification carried in the vehicle identification field in the traffic signal, determined the service vehicle based on the vehicle identification, searched for the application account that has a binding relationship with the vehicle identification, activated the application account, opened the video access permission of the vehicle service to the application account, and sent the service association instruction for the service vehicle to the service terminal. The service terminal associates the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0135] The service platform reads the historical service data of the service vehicle and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and historical service data of the service vehicle and renders the page, and displays the rendered service page with the service interface to collect the service data of the vehicle service through the service interface.

[0136] Step S224: after detecting that the video access entry is triggered, a video access request is sent to the service platform.

[0137] Thereafter, the service platform receives the video access request, calls the image acquisition component to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

[0138] Step S230, receiving the vehicle service video stream and playing the video.

[0139] Afterwards, the service terminal collects service data of the vehicle service based on the service interface and sends it to the service platform. The service platform obtains the service data collected and sent by the service terminal based on the service interface and synchronizes the service data to the user terminal.

[0140] Step S236: For the received and displayed service data, a trigger instruction of a service control corresponding to the target service data selected by the user is obtained, and the trigger instruction is forwarded to the service platform.

[0141] Thereafter, the service platform generates an objection request for the target service data based on the trigger instruction of the service control corresponding to the target service data forwarded by the user terminal, and sends the objection request for the target service data to the service terminal.

[0142] The service terminal uploads voice-type service response data based on the received objection request of the target service data and sends it to the service platform, so that the service platform forwards the service response data to the user terminal.

[0143] Step S244, sending a service confirmation instruction to the service platform based on the service data, the result of the request response processing and the result of the access response processing.

[0144] Afterwards, the service platform determines the payment fee for the vehicle service based on the service confirmation instruction sent by the user terminal, deducts the payment from the payment account bound to the configured near-field communication component or the payment account bound to the vehicle identification based on the payment fee, and closes the video access rights of the vehicle service of the application account.

[0145] The following uses the application of a vehicle service processing method provided by this embodiment in the first service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 3 , a vehicle service processing method applied to the first service video scene specifically includes the following steps.

[0146] Step S320 , based on a trigger instruction of the user for the access control of the application, displaying a video access entry of the vehicle service obtained based on the video access permission of the vehicle service.

[0147] Previously, the service platform called the information collection device to collect vehicle information and perform information identification to determine the service vehicle, and sent a service association instruction for the service vehicle to the service terminal. The service terminal associates the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0148] The service platform activates the application account bound to the service vehicle, grants the application account video access rights for the vehicle service, reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and historical service data of the service vehicle and renders the page, displaying the rendered service page with the service interface, so as to collect the service data of the vehicle service through the service interface.

[0149] Step S322: after detecting that the video access entry is triggered, a video access request is sent to the service platform.

[0150] Thereafter, the service platform receives the video access request, calls the image acquisition component to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

[0151] Step S328, receiving the vehicle service video stream and playing the video.

[0152] Step S330: forwarding the user's triggering instruction for the service control in the vehicle service video page to the service platform.

[0153] Thereafter, the service platform sends candidate access items to the user terminal based on the user's triggering instruction on the service control in the vehicle service video page forwarded by the user terminal.

[0154] Step S334: obtaining the target access item selected by the user from the candidate access items and forwarding it to the service platform.

[0155] Thereafter, the service platform searches for a service response operation corresponding to the target access item in a pre-configured service response list, and performs access response processing according to the searched service response operation.

[0156] The following uses the application of a vehicle service processing method provided by this embodiment in the second service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 4 , a vehicle service processing method applied to the second service data scenario specifically includes the following steps.

[0157] Step S422 , based on a trigger instruction of the user for the access control of the application, displaying a video access entrance of the vehicle service obtained based on the video access permission of the vehicle service.

[0158] Previously, the service platform collected the pass signals sent by the near-field communication components configured by the near-field communication components of the incoming vehicles, read the vehicle identification carried in the vehicle identification field in the pass signals, determined the service vehicle based on the vehicle identification, queried the application account that has a binding relationship with the vehicle identification, used it as the application account bound to the service vehicle, activated the application account, opened video access rights for the vehicle service to the application account, and sent service association instructions for the service vehicle to the service terminal.

[0159] The service terminal associates the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. The service platform reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and historical service data of the service vehicle and renders the page, and displays the rendered service page with the service interface, so as to collect the service data of the vehicle service through the service interface.

[0160] Step S424: after detecting that the video access entry is triggered, a video access request is sent to the service platform.

[0161] Thereafter, the service platform receives the video access request, calls the image acquisition component to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

[0162] Step S430, receiving the vehicle service video stream and playing the video.

[0163] Step S432: forwarding the user's triggering instruction for the service control in the vehicle service video page to the service platform.

[0164] Thereafter, the service platform sends candidate access items to the user terminal based on the user's triggering instruction on the service control in the vehicle service video page forwarded by the user terminal.

[0165] Step S436, obtaining the target access item selected by the user from the candidate access items, and forwarding it to the service platform.

[0166] Thereafter, the service platform searches the pre-configured service response list for the service response operation corresponding to the target access item and calls the service terminal for voice interaction.

[0167] In summary, the vehicle service processing method provided in this embodiment first obtains the trigger instruction of the user's access control for the application, and on the basis of obtaining the trigger instruction, displays the video access entrance of the vehicle service obtained based on the video access permission of the vehicle service; secondly, if it is detected that the video access entrance is triggered, the vehicle service video stream of the service vehicle collected by the image acquisition component and sent by the service platform is received, and the video is played; thirdly, based on the user's trigger instruction for the service control in the vehicle service video page, the candidate access items sent by the service platform are obtained, and when it is detected that the user selects a target access item from the candidate access items, the selected target access item is returned to the service platform, so that the service platform performs access response processing of the target access item; finally, based on the service data, the result of the request response processing and / or the result of the access response processing, a service confirmation instruction for the vehicle service is sent to the service platform; In this process, by introducing a viewing mechanism for vehicle service videos, transparent management of vehicle service agencies is achieved, and vehicle service agencies are urged to provide users with better services. At the same time, during video playback, in response to objections or questions raised by users, the service platform returns service response data and / or the service personnel upload the service response data and send it to the service platform, which is then forwarded to the user terminal. This allows users to clearly understand the entire process of vehicle service, resolve user concerns during the vehicle service process, avoid disputes between vehicle service agencies and users, enhance user perception and service experience, and reduce safety risks in using vehicles.

[0168] The implementation process of the vehicle service processing method for the three application scenarios of service data, first service video and second service video provided above is executed by the service platform and the user terminal, and the implementation process of the vehicle service processing method for the three application scenarios of service data, first service video and second service video provided in the following method embodiment is executed by the service terminal. The three cooperate with each other during the execution process. Therefore, please refer to the corresponding content of the following method embodiment when reading the above implementation process.

[0169] The third vehicle service processing method embodiment provided in this specification is as follows: Reference Figure 6 , which shows a process flow chart of a vehicle service processing method provided by this embodiment, referring to Figure 2 , which shows a vehicle service processing method for a service data scenario provided by this embodiment. Figure 3 , which shows a processing sequence diagram of a vehicle service processing method applied to a first service video scene provided by this embodiment, referring to Figure 4 , which shows a processing timing diagram of a vehicle service processing method provided by this embodiment and applied to a second service video scenario.

[0170] The vehicle service processing method provided above is applied to the service platform and the user terminal. The vehicle service processing method provided in this embodiment is applied to the service terminal. The three cooperate with each other during the execution process. Therefore, when reading this embodiment, please refer to the corresponding content of the above method embodiment. This embodiment will not be repeated here one by one.

[0171] Reference Figure 6 The vehicle service processing method provided in this embodiment is applied to a service terminal and specifically includes steps S602 to S606.

[0172] Step S602, based on the service association instruction sent by the service platform after the service vehicle is identified, the service vehicle is associated with the service terminal.

[0173] The vehicle service processing method provided in this embodiment cooperates with the service platform and the user terminal. After the incoming vehicle of the vehicle service agency is identified and determined as a service vehicle, the service association instruction for the service vehicle sent by the service platform is received, the service vehicle is associated with the service terminal, and the vehicle information and historical service data of the service vehicle sent by the service platform are obtained. The service page is rendered according to the vehicle information and historical service data. Further, the rendered service page carrying the service interface is displayed to collect the service data of the vehicle service through the service interface, so as to avoid unresolved vehicle use problems for users after vehicle service, realize the transparency of vehicle services, urge vehicle service agencies to improve management, and at the same time enhance the user's perception and service experience, and reduce the safety risk of users' vehicle use.

[0174] In the actual vehicle service process, after the service vehicle is identified, the service platform sends a service association instruction for the service vehicle to the service terminal to associate the service vehicle with the service terminal. After the service personnel receive the association record of the service vehicle through the service terminal, they start to provide vehicle services for the associated service vehicle. The service vehicle can be associated with the service terminal through the parking space identification of the service vehicle, the vehicle identification of the service vehicle, or other methods.

[0175] For example, after the service vehicle is identified, the parking space is marked as "B01". After receiving the service association instruction sent by the service platform, the service terminal associates "B01" to the service terminal. After checking the association record of "B01", the service personnel can find the service vehicle corresponding to "B01" and provide vehicle services, so that the service personnel can quickly lock the service vehicle through the association record and provide vehicle services to the service vehicle, saving the service personnel's vehicle service time.

[0176] Step S604, obtaining the vehicle information and historical service data of the service vehicle and performing page rendering.

[0177] The vehicle information in this embodiment includes but is not limited to the vehicle identification; the historical service data includes at least one of the following: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle fault information, vehicle repair procedures, materials used for vehicle repair, and vehicle repair cycles; the historical service data is obtained by reading the historical service data of the service vehicle and / or reading the historical service data of the service vehicle from a third-party agency interface. For example, the historical service data of the service vehicle is "vehicle fault information: three-way catalytic converter is damaged; vehicle repair procedure: replace the three-way catalytic converter; vehicle repair cycle: half a day".

[0178] During specific implementation, service personnel render pages based on the vehicle information and historical service data of the service vehicle while providing vehicle service. The historical service data of the service vehicle obtained can be used as a reference for this vehicle service, or the service can be carried out directly without referring to the historical service data, so as to adapt to the operating model of each vehicle service agency.

[0179] Step S606, displaying the rendered service page carrying the service interface, so as to collect service data of the vehicle service through the service interface.

[0180] The above page rendering is performed based on the vehicle information and historical service data of the service vehicle, and on this basis, the rendered service page is displayed. Therefore, the service page displays the vehicle information and historical service data, and the service page carries a service interface to collect service data of the vehicle service.

[0181] For example, the service page is displayed as "Vehicle identification: XX▪XXXXX; Vehicle service date: xx / xx / xxxx; Vehicle fault information: Three-way catalytic converter damage; Vehicle maintenance process: Replace three-way catalytic converter; Vehicle maintenance cycle: half a day". In addition, the service page displays a service interface for entering service data in the preset area.

[0182] The service data described in this embodiment includes at least one of the following: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle fault information, vehicle repair procedures, materials used for vehicle repair, and vehicle repair cycles; the service data here is determined based on the current vehicle service, and the above-mentioned historical service data is determined based on historical vehicle services.

[0183] In specific implementation, after completing the vehicle service, the service personnel enter the service data through the service interface carried by the displayed service page and send it to the service platform. After the user terminal receives the service data sent by the service platform, the user may have objections to the displayed service data (for example, the vehicle maintenance cycle is too long). In order to eliminate the user's objection to the service data, enable the user to have a better understanding of the vehicle service process, and establish a good communication relationship between the vehicle service organization and the user, in an optional implementation manner provided in this embodiment, after the service personnel completes the vehicle service, the following steps are performed: Collecting the service data based on the service interface and sending it to the service platform; In response to the objection request to the target service data sent by the service platform, uploading text-type and / or voice-type service response data and sending it to the service platform; The objection request is generated based on a user's trigger instruction for a service control corresponding to the target service data; the service control is configured in an application page, and the application page displays the service data including the target service data.

[0184] In addition, when the service personnel are providing vehicle services, based on the trigger instruction of the user's video access portal to the vehicle service forwarded by the user terminal, the service platform calls the image acquisition component to collect the vehicle service video stream and sends it to the user terminal for vehicle service video interaction. On this basis, the user can ask questions about the information presented during the video playback (for example, the camera angle for shooting the video is not correct / the material of the car film used in the vehicle service), and the service platform performs access response processing for the questions raised by the user.

[0185] In one case, the access response processing may be an automatic reply by the service platform, during which the service platform performs the following steps: Sending candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; Perform access response processing of the target access item according to the target access item selected by the user from the candidate access items forwarded by the user terminal; The step of performing access response processing on the target access item includes: Querying a pre-configured service response list for a service response operation corresponding to the target access item; Access response processing is performed based on the service response operation of the query.

[0186] In another case, the query result of querying the service response operation corresponding to the target access item in the pre-configured service response list is empty, that is, the correspondence between the target access item and the service response operation recorded in the service response list may not meet the user's needs. In this case, the service terminal performs the following steps: Text information collection and / or voice interaction are performed for the target access item and sent to the service platform, so that the service platform performs access response processing on the target access item.

[0187] By introducing two mechanisms, namely, automatic reply, text information collection and / or voice interaction, the response speed to user needs is improved, thereby improving user satisfaction.

[0188] The following uses the application of a vehicle service processing method provided by this embodiment in a service data scenario as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 2 , a vehicle service processing method applied to a service data scenario specifically includes the following steps.

[0189] Step S212, associating the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0190] Previously, the service platform collected the pass signals sent by the near-field communication components configured by the near-field communication components of the incoming vehicles, read the vehicle identification carried in the vehicle identification field in the pass signals, determined the service vehicle based on the vehicle identification, queried the application account that has a binding relationship with the vehicle identification, activated the application account, opened video access rights for the vehicle service to the application account, and sent service association instructions for the service vehicle to the service terminal.

[0191] Afterwards, the service platform reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal.

[0192] Step S218, obtaining the vehicle identification and historical service data of the service vehicle and rendering the page.

[0193] Step S220 , displaying the rendered service page carrying the service interface, so as to collect service data of the vehicle service through the service interface.

[0194] Thereafter, the user terminal displays the video access entrance of the vehicle service obtained based on the video access permission of the vehicle service based on the trigger instruction of the user's access control for the application, and sends a video access request to the service platform after detecting that the video access entrance is triggered.

[0195] The service platform receives the video access request, calls the image acquisition component to collect the vehicle service video stream of the service vehicle, and synchronizes the collected vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction. The user terminal receives the vehicle service video stream and plays the video.

[0196] Step S232: collect service data based on the service interface and send it to the service platform.

[0197] After that, the service platform obtains the service data collected and sent by the service terminal based on the service interface, and synchronizes the service data to the user terminal. The user terminal obtains the trigger instruction of the service control corresponding to the target service data selected by the user and triggered by the user, and forwards the trigger instruction to the service platform. The service platform generates an objection request for the target service data based on the trigger instruction of the service control corresponding to the target service data forwarded by the user terminal, and sends the objection request for the target service data to the service terminal.

[0198] Step S242: based on the received objection request of the target service data, voice-type service response data is uploaded and sent to the service platform, so that the service platform forwards the service response data to the user terminal.

[0199] Thereafter, the user terminal sends a service confirmation instruction to the service platform based on the service data, the result of the request response processing, and the result of the access response processing. The service platform determines the payment fee for the vehicle service according to the service confirmation instruction sent by the user terminal, deducts the payment from the payment account bound to the configured near field communication component or the payment account bound to the vehicle identification based on the payment fee, and closes the video access permission for the vehicle service of the application account.

[0200] The following uses the application of a vehicle service processing method provided by this embodiment in the first service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 3 , a vehicle service processing method applied to the first service video scene specifically includes the following steps.

[0201] Step S306, associating the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0202] Previously, the service platform called the information collection equipment to collect vehicle information and perform information identification to determine the service vehicle, and sent service-related instructions for the service vehicle to the service terminal.

[0203] After that, the service platform activates the application account bound to the service vehicle, opens video access rights for the vehicle service to the application account, reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal.

[0204] Step S316, obtaining the vehicle identification and historical service data of the service vehicle and rendering the page.

[0205] Step S318, displaying the rendered service page carrying the service interface, so as to collect service data of the vehicle service through the service interface.

[0206] After that, the user terminal displays the video access entry of the vehicle service obtained based on the video access permission of the vehicle service based on the user's trigger instruction for the access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered. The service platform receives the video access request, calls the image acquisition component to collect the vehicle service video stream of the service vehicle, and synchronizes the collected vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction. The user terminal receives the vehicle service video stream and plays the video, and then sends the user's trigger instruction for the service control in the vehicle service video page to the service platform.

[0207] The service platform sends candidate access items to the user terminal based on the user's trigger instruction on the service control in the vehicle service video page forwarded by the user terminal. The user terminal obtains the target access item selected by the user from the candidate access items and forwards it to the service platform. The service platform queries the service response operation corresponding to the target access item in the pre-configured service response list and performs access response processing according to the queried service response operation.

[0208] The following uses the application of a vehicle service processing method provided by this embodiment in the second service video scene as an example to further illustrate the vehicle service processing method provided by this embodiment. Figure 4 , the vehicle service processing method applied to the second service video scene specifically includes the following steps.

[0209] Step S412, associating the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

[0210] Previously, the service platform collected the pass signals sent by the near-field communication components configured by the near-field communication components of the incoming vehicles, read the vehicle identification carried in the vehicle identification field in the pass signals, determined the service vehicle based on the vehicle identification, queried the application account that has a binding relationship with the vehicle identification, used it as the application account bound to the service vehicle, activated the application account, opened video access rights for the vehicle service to the application account, and sent service association instructions for the service vehicle to the service terminal.

[0211] Afterwards, the service platform reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal.

[0212] Step S418, obtaining the vehicle identification and historical service data of the service vehicle and rendering the page.

[0213] Step S420 , displaying the rendered service page carrying the service interface, so as to collect service data of the vehicle service through the service interface.

[0214] After that, the user terminal displays the video access entry of the vehicle service obtained based on the video access permission of the vehicle service based on the trigger instruction of the user's access control for the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered. The service platform receives the video access request, calls the image acquisition component to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

[0215] The user terminal receives the vehicle service video stream, plays the video, and forwards the user's trigger instruction for the service control in the vehicle service video page to the service platform. The service platform sends candidate access items to the user terminal based on the trigger instruction forwarded by the user terminal. The user terminal obtains the target access item selected by the user from the candidate access items and forwards it to the service platform. The service platform queries the service response operation corresponding to the target access item in the pre-configured service response list and calls the service terminal for voice interaction.

[0216] In summary, the vehicle service processing method provided in this embodiment first associates the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified; secondly, the vehicle information and historical service data of the service vehicle are obtained and page rendering is performed, and the rendered service page with the service interface is displayed to collect the service data of the vehicle service through the service interface; finally, the service data collected based on the service interface is obtained and sent to the service platform, and then according to the objection request of the target service data sent by the service platform, the text type and / or voice type service response data entered and uploaded by the service personnel based on the text input interface and / or voice input interface is sent to the service platform; In this process, by introducing a request response mechanism for objection requests to service data, vehicle service agencies are urged to provide users with better services. In response to objection requests raised by users, service personnel upload service response data and send it to the service platform, which is forwarded to the user terminal by the service platform, so that users can clearly understand the entire process of vehicle service, resolve user concerns during the vehicle service process, improve user perception and service experience, and reduce user safety risks in using the vehicle.

[0217] The first vehicle service processing device embodiment provided in this specification is as follows: In the above-mentioned embodiment, a vehicle service processing method is provided, and correspondingly, a vehicle service processing device is also provided, which will be described below with reference to the accompanying drawings.

[0218] Reference Figure 7 , which shows a schematic diagram of a vehicle service processing device provided in this embodiment.

[0219] Since the device embodiment corresponds to the method embodiment, the description is relatively simple, and the relevant parts can refer to the corresponding description of the method embodiment provided above. The device embodiment described below is only illustrative.

[0220] This embodiment provides a vehicle service processing device, which runs on a service platform and includes: The information identification module 702 is configured to call the information collection device to collect vehicle information and perform information identification to determine the service vehicle; The permission opening module 704 is configured to activate the application account bound to the service vehicle and open the video access permission of the vehicle service to the application account, and send a service association instruction for the service vehicle to the service terminal; The video acquisition module 706 is configured to acquire the vehicle service video stream of the service vehicle based on the image acquisition component if the video access permission is triggered, and synchronize the vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

[0221] The second vehicle service processing device embodiment provided in this specification is as follows: In the above-mentioned embodiment, a vehicle service processing method is provided, and correspondingly, a vehicle service processing device is also provided, which will be described below with reference to the accompanying drawings.

[0222] Reference Figure 8 , which shows a schematic diagram of a vehicle service processing device provided in this embodiment.

[0223] Since the device embodiment corresponds to the method embodiment, the description is relatively simple, and the relevant parts can refer to the corresponding description of the method embodiment provided above. The device embodiment described below is only illustrative.

[0224] This embodiment provides a vehicle service processing device, which runs on a user terminal and includes: The instruction acquisition module 802 is configured to acquire a trigger instruction of a user for access control of an application program; An access entry display module 804 is configured to display a video access entry of the vehicle service obtained based on the video access permission of the vehicle service; The video receiving module 806 is configured to receive the vehicle service video stream of the service vehicle captured by the image acquisition component and sent by the service platform if the video access portal is triggered, and play the video.

[0225] The third vehicle service processing device embodiment provided in this specification is as follows: In the above-mentioned embodiment, a vehicle service processing method is provided, and correspondingly, a vehicle service processing device is also provided, which will be described below with reference to the accompanying drawings.

[0226] Reference Fig. 9 , which shows a schematic diagram of a vehicle service processing device provided in this embodiment.

[0227] Since the device embodiment corresponds to the method embodiment, the description is relatively simple, and the relevant parts can refer to the corresponding description of the method embodiment provided above. The device embodiment described below is only illustrative.

[0228] This embodiment provides a vehicle service processing device, which runs on a service terminal and includes: The vehicle association module 902 is configured to associate the service vehicle with the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified; A page rendering module 904 is configured to obtain vehicle information and historical service data of the service vehicle and perform page rendering; The page display module 906 is configured to display the rendered service page carrying the service interface, so as to collect the service data of the vehicle service through the service interface.

[0229] The first vehicle service processing device embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a vehicle service processing device, which is used to execute the vehicle service processing method provided above. Fig.10 A schematic diagram of the structure of a vehicle service processing device provided in one or more embodiments of this specification.

[0230] This embodiment provides a vehicle service processing device, including: like Fig.10 As shown, the vehicle service processing device may have relatively large differences due to different configurations or performances, and may include one or more processors 1001 and memory 1002, and the memory 1002 may store one or more storage applications or data. Among them, the memory 1002 may be a short-term storage or a persistent storage. The application stored in the memory 1002 may include one or more modules (not shown in the figure), and each module may include a series of computer executable instructions in the vehicle service processing device. Furthermore, the processor 1001 may be configured to communicate with the memory 1002, and execute a series of computer executable instructions in the memory 1002 on the vehicle service processing device. The vehicle service processing device may also include one or more power supplies 1003, one or more wired or wireless network interfaces 1004, one or more input / output interfaces 1005, one or more keyboards 1006, etc.

[0231] In a specific embodiment, the vehicle service processing device includes a memory and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer executable instructions for the vehicle service processing device, and the one or more programs configured to be executed by one or more processors include computer executable instructions for performing the following: Calling information collection equipment to collect vehicle information and perform information identification to determine the service vehicle; Activate the application account bound to the service vehicle and grant the application account access rights for vehicle services, and send a service association instruction for the service vehicle to the service terminal; If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction.

[0232] The second vehicle service processing device embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a vehicle service processing device, which is used to execute the vehicle service processing method provided above. Fig.11 A schematic diagram of the structure of a vehicle service processing device provided in one or more embodiments of this specification.

[0233] This embodiment provides a vehicle service processing device, including: like Fig.11 As shown, the vehicle service processing device may have relatively large differences due to different configurations or performances, and may include one or more processors 1101 and memory 1102, and the memory 1102 may store one or more storage applications or data. Among them, the memory 1102 may be a short-term storage or a persistent storage. The application stored in the memory 1102 may include one or more modules (not shown in the figure), and each module may include a series of computer executable instructions in the vehicle service processing device. Furthermore, the processor 1101 may be configured to communicate with the memory 1102, and execute a series of computer executable instructions in the memory 1102 on the vehicle service processing device. The vehicle service processing device may also include one or more power supplies 1103, one or more wired or wireless network interfaces 1104, one or more input / output interfaces 1105, one or more keyboards 1106, etc.

[0234] In a specific embodiment, the vehicle service processing device includes a memory and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer executable instructions for the vehicle service processing device, and the one or more programs configured to be executed by one or more processors include computer executable instructions for performing the following: Obtain the user's triggering instructions for access controls on the application; Displaying a video access entry for the vehicle service obtained based on the video access permission of the vehicle service; If the video access portal is triggered, the vehicle service video stream of the service vehicle collected by the image acquisition component and sent by the service platform is received, and the video is played.

[0235] The third vehicle service processing device embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a vehicle service processing device, which is used to execute the vehicle service processing method provided above. Fig.12 A schematic diagram of the structure of a vehicle service processing device provided in one or more embodiments of this specification.

[0236] This embodiment provides a vehicle service processing device, including: like Fig.12 As shown, the vehicle service processing device may have relatively large differences due to different configurations or performances, and may include one or more processors 1201 and memory 1202, and the memory 1202 may store one or more storage applications or data. Among them, the memory 1202 may be a short-term storage or a persistent storage. The application stored in the memory 1202 may include one or more modules (not shown in the figure), and each module may include a series of computer executable instructions in the vehicle service processing device. Furthermore, the processor 1201 may be configured to communicate with the memory 1202, and execute a series of computer executable instructions in the memory 1202 on the vehicle service processing device. The vehicle service processing device may also include one or more power supplies 1203, one or more wired or wireless network interfaces 1204, one or more input / output interfaces 1205, one or more keyboards 1206, etc.

[0237] In a specific embodiment, the vehicle service processing device includes a memory and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer executable instructions for the vehicle service processing device, and the one or more programs configured to be executed by one or more processors include computer executable instructions for performing the following: Associating the service vehicle with the service terminal based on a service association instruction sent by a service platform after the service vehicle is identified; Obtain vehicle information and historical service data of the service vehicle and render the page; The rendered service page carrying the service interface is displayed to collect service data of the vehicle service through the service interface.

[0238] The first storage medium embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a storage medium.

[0239] The storage medium provided in this embodiment is used to store computer executable instructions, and the computer executable instructions implement the following process when executed by a processor: Calling information collection equipment to collect vehicle information and perform information identification to determine the service vehicle; Activate the application account bound to the service vehicle and grant the application account access rights for vehicle services, and send a service association instruction for the service vehicle to the service terminal; If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal corresponding to the application account for vehicle service video interaction.

[0240] It should be noted that the embodiment of the storage medium in this specification and the embodiment of the vehicle service processing method in this specification are based on the same inventive concept, so the specific implementation of this embodiment can refer to the implementation of the aforementioned corresponding method, and the repeated parts will not be repeated.

[0241] The second storage medium embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a storage medium.

[0242] The storage medium provided in this embodiment is used to store computer executable instructions, and the computer executable instructions implement the following process when executed by a processor: Obtain the user's triggering instructions for access controls on the application; Displaying a video access entry for the vehicle service obtained based on the video access permission of the vehicle service; If the video access portal is triggered, the vehicle service video stream of the service vehicle collected by the image acquisition component and sent by the service platform is received, and the video is played.

[0243] It should be noted that the embodiment of the storage medium in this specification and the embodiment of the vehicle service processing method in this specification are based on the same inventive concept, so the specific implementation of this embodiment can refer to the implementation of the aforementioned corresponding method, and the repeated parts will not be repeated.

[0244] The third storage medium embodiment provided in this specification is as follows: Corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a storage medium.

[0245] The storage medium provided in this embodiment is used to store computer executable instructions, and the computer executable instructions implement the following process when executed by a processor: Associating the service vehicle with the service terminal based on a service association instruction sent by a service platform after the service vehicle is identified; Obtain vehicle information and historical service data of the service vehicle and render the page; The rendered service page carrying the service interface is displayed to collect service data of the vehicle service through the service interface.

[0246] It should be noted that the embodiment of the storage medium in this specification and the embodiment of the vehicle service processing method in this specification are based on the same inventive concept, so the specific implementation of this embodiment can refer to the implementation of the aforementioned corresponding method, and the repeated parts will not be repeated.

[0247] The above is a description of a specific embodiment of the specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recorded in the claims can be performed in an order different from that in the embodiments and still achieve the desired results. In addition, the processes depicted in the drawings do not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0248] In the 1930s, improvements to a technology could be clearly distinguished as hardware improvements (for example, improvements to circuit structures such as diodes, transistors, switches, etc.) or software improvements (improvements to method flows). However, with the development of technology, many of today's method flow improvements can be regarded as direct improvements to hardware circuit structures. Designers almost always obtain the corresponding hardware circuit structure by programming the improved method flow into the hardware circuit. Therefore, it cannot be said that an improvement in a method flow cannot be implemented using hardware entity modules. For example, a programmable logic device (PLD) (such as a field programmable gate array (FPGA)) is such an integrated circuit whose logical function is determined by the user's programming of the device. Designers can "integrate" a digital system on a PLD by programming it themselves, without having to ask chip manufacturers to design and produce dedicated integrated circuit chips. Moreover, nowadays, instead of manually making integrated circuit chips, this kind of programming is mostly implemented by "logic compiler" software, which is similar to the software compiler used when developing and writing programs, and the original code before compilation must also be written in a specific programming language, which is called hardware description language (HDL). There is not only one kind of HDL, but many kinds, such as ABEL (Advanced Boolean Expression Language), AHDL (Altera Hardware Description Language), Confluence, CUPL (Cornell University Programming Language), HDCal, JHDL (Java Hardware Description Language), Lava, Lola, MyHDL, PALASM, RHDL (Ruby Hardware Description Language), etc. The most commonly used ones are VHDL (Very-High-Speed ​​Integrated Circuit Hardware Description Language) and Verilog. Those skilled in the art should also know that it is only necessary to program the method flow slightly in the above-mentioned hardware description languages ​​and program it into the integrated circuit, and then it is easy to obtain the hardware circuit that implements the logic method flow.

[0249] The controller may be implemented in any suitable manner, for example, the controller may take the form of a microprocessor or processor and a computer-readable medium storing a computer-readable program code (e.g., software or firmware) executable by the (micro)processor, a logic gate, a switch, an application-specific integrated circuit (ASIC), a programmable logic controller, and an embedded microcontroller, examples of which include but are not limited to the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20, and Silicone Labs C8051F320, and the memory controller may also be implemented as part of the control logic of the memory. It is also known to those skilled in the art that, in addition to implementing the controller in a purely computer-readable program code manner, the controller may be implemented in the form of a logic gate, a switch, an application-specific integrated circuit, a programmable logic controller, and an embedded microcontroller by logically programming the method steps. Therefore, such a controller may be considered as a hardware component, and the devices for implementing various functions included therein may also be considered as structures within the hardware component. Or even, the devices for implementing various functions may be considered as both software modules for implementing the method and structures within the hardware component.

[0250] The systems, devices, modules or units described in the above embodiments may be implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer. Specifically, the computer may be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

[0251] For the convenience of description, the above devices are described in terms of functions and are divided into various units. Of course, when implementing the embodiments of this specification, the functions of each unit can be implemented in the same or multiple software and / or hardware.

[0252] It should be understood by those skilled in the art that one or more embodiments of the present specification may be provided as a method, system or computer program product. Therefore, one or more embodiments of the present specification may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present specification may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0253] This specification is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of this specification. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0254] These computer program instructions may also be stored in a computer readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture including an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0255] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process in the computer or other programmable device. Figure 1 A process or multiple processes and / or boxes Figure 1 The steps for the functions specified in one or more boxes.

[0256] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0257] Memory may include non-permanent storage in a computer-readable medium, random access memory (RAM) and / or non-volatile memory in the form of read-only memory (ROM) or flash RAM. Memory is an example of a computer-readable medium.

[0258] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined in this article, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0259] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0260] One or more embodiments of the present specification may be described in the general context of computer-executable instructions executed by a computer, such as program modules. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform specific tasks or implement specific abstract data types. One or more embodiments of the present specification may also be practiced in distributed computing environments where tasks are performed by remote processing devices connected through a communication network. In a distributed computing environment, program modules may be located in local and remote computer storage media, including storage devices.

[0261] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0262] The above description is only an embodiment of this document and is not intended to limit this document. For those skilled in the art, this document may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of this document should be included in the scope of the claims of this document.

Claims

1. A vehicle service processing method, applied to a service platform, comprising: Enable video access to vehicle services for service vehicles; If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image collection component, and the vehicle service video stream is synchronized to the user terminal for vehicle service video interaction; Sending candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; According to the target access item selected by the user from the candidate access items and forwarded by the user terminal, access response processing of the target access item is performed.

2. The vehicle service processing method according to claim 1, wherein the access response processing of the target access item comprises: Querying a pre-configured service response list for a service response operation corresponding to the target access item; Access response processing is performed based on the service response operation of the query.

3. The vehicle service processing method according to claim 1 or 2, wherein if the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal for vehicle service video interaction. After the step is executed, it also includes: Acquire service data of the vehicle service collected and sent by the service terminal based on the service interface, and synchronize the service data to the user terminal; generating an objection request for the target service data based on a trigger instruction of a service control corresponding to the target service data forwarded by the user terminal; the service control is configured in an application page, and the application page displays the service data including the target service data; A request response process is performed for the objection request of the target service data.

4. The vehicle service processing method according to claim 3, wherein the request response processing for the objection request to the target service data comprises: sending an objection request for the target service data to the service terminal; Acquire text-type and / or voice-type service response data uploaded by the service terminal in response to the objection request, and send the service response data to the user terminal; The text-type and / or voice-type service response data is input by a service person of the vehicle service organization based on a text input interface and / or a voice input interface.

5. The vehicle service processing method according to claim 4, after the sub-step of obtaining text-type and / or voice-type service response data uploaded by the service terminal in response to the objection request and sending the service response data to the user terminal is executed, it also includes: An association relationship between the target service data and the service response data is established to obtain a service response list, so as to query the service response data corresponding to each service data in the service data in the service response list.

6. The vehicle service processing method according to claim 2, if the query result of the service response operation corresponding to the target access item in the pre-configured service response list is empty, perform the following operations: The service terminal is called to collect text information and / or perform voice interaction to perform access response processing on the target access item.

7. The vehicle service processing method according to claim 1, wherein if the video access permission is triggered, the vehicle service video stream of the service vehicle is captured based on the image acquisition component, and the vehicle service video stream is synchronized to the user terminal for vehicle service video interaction. After the step is executed, the method further comprises: determining the payment fee for the vehicle service according to the service confirmation instruction sent by the user terminal; The service confirmation instruction is generated based on the service data of the vehicle service, the result of the request response process and / or the result of the access response process; Deducting payment from a payment account bound to a near field communication component configured for the approaching vehicle or a payment account bound to the vehicle identification based on the payment fee; as well as, Turn off video access permissions for the vehicle service for the service vehicle.

8. A vehicle service processing method, applied to a user terminal, comprising: Displaying a video access entry for the vehicle service obtained based on the video access permission of the vehicle service; If the video access portal is triggered, a vehicle service video stream of the service vehicle based on the image acquisition component collected by the service platform is received, and the video is played; Based on the user's triggering instruction for the service control in the vehicle service video page, obtaining the candidate access item sent by the service platform; When detecting that the user selects a target access item from the candidate access items, forwarding the selected target access item to the service platform; So that the service platform can perform access response processing for the target access item.

9. The vehicle service processing method according to claim 8, wherein the service vehicle is determined in the following manner: The near field communication component collects the passing signal sent by the near field communication component configured for the incoming vehicle, reads the vehicle identification carried in the vehicle identification field in the passing signal, and determines the service vehicle according to the vehicle identification.

10. The vehicle service processing method according to claim 9, if the video access portal is triggered, after receiving the vehicle service video stream of the service vehicle based on the image acquisition component sent by the service platform and performing the video playback step, it also includes: Sending a service confirmation instruction to the service platform based on the service data of the vehicle service, the result of the request response processing and / or the result of the access response processing; Correspondingly, after receiving the service confirmation instruction, the service platform performs the following operations: Determine the payment fee for the vehicle service, and deduct the payment from the payment account bound to the near field communication component configured for the approaching vehicle or the payment account bound to the vehicle identification based on the payment fee; as well as, Turn off video access permissions for the vehicle service for the service vehicle.

11. A vehicle service processing device, running on a service platform, comprising: A permission opening module, configured to open a video access permission for a vehicle service of a service vehicle; a video acquisition module configured to acquire a vehicle service video stream of the service vehicle based on an image acquisition component if the video access permission is triggered, and synchronize the vehicle service video stream to a user terminal for vehicle service video interaction; The device is configured to send candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; and perform access response processing of the target access item according to a target access item selected by the user from the candidate access items forwarded by the user terminal.

12. A vehicle service processing device, running on a user terminal, comprising: An access entry display module configured to display a video access entry of the vehicle service obtained based on the video access permission of the vehicle service; A video receiving module is configured to receive a vehicle service video stream of a service vehicle based on the image acquisition component and sent by the service platform and play the video if the video access portal is triggered; The device is configured to obtain candidate access items sent by the service platform based on the user's triggering instruction for the service control in the vehicle service video page; and forward the selected target access item to the service platform when it is detected that the user selects a target access item from the candidate access items; So that the service platform can perform access response processing for the target access item.

13. A vehicle service processing device, comprising: processor; as well as, a memory configured to store computer executable instructions which, when executed, cause the processor to: Enable video access to vehicle services for service vehicles; If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image collection component, and the vehicle service video stream is synchronized to the user terminal for vehicle service video interaction; Sending candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; According to the target access item selected by the user from the candidate access items and forwarded by the user terminal, access response processing of the target access item is performed.

14. A vehicle service processing device, comprising: processor; as well as, a memory configured to store computer executable instructions which, when executed, cause the processor to: Displaying a video access entry for the vehicle service obtained based on the video access permission of the vehicle service; If the video access portal is triggered, a vehicle service video stream of the service vehicle based on the image acquisition component collected by the service platform is received, and the video is played; Based on the user's triggering instruction for the service control in the vehicle service video page, obtaining the candidate access item sent by the service platform; When detecting that the user selects a target access item from the candidate access items, forwarding the selected target access item to the service platform; So that the service platform can perform access response processing for the target access item.

15. A storage medium for storing computer executable instructions, wherein the computer executable instructions, when executed by a processor, implement the following process: Enable video access to vehicle services for service vehicles; If the video access permission is triggered, the vehicle service video stream of the service vehicle is collected based on the image collection component, and the vehicle service video stream is synchronized to the user terminal for vehicle service video interaction; Sending candidate access items to the user terminal based on a trigger instruction of a service control in a vehicle service video page forwarded by the user terminal; According to the target access item selected by the user from the candidate access items and forwarded by the user terminal, access response processing of the target access item is performed.

16. A storage medium for storing computer executable instructions, wherein the computer executable instructions, when executed by a processor, implement the following process: Displaying a video access entry for the vehicle service obtained based on the video access permission of the vehicle service; If the video access portal is triggered, a vehicle service video stream of the service vehicle based on the image acquisition component collected by the service platform is received, and the video is played; Based on the user's triggering instruction for the service control in the vehicle service video page, obtaining the candidate access item sent by the service platform; When detecting that the user selects a target access item from the candidate access items, forwarding the selected target access item to the service platform; So that the service platform can perform access response processing for the target access item.

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