Intelligent equipment operation and maintenance scheme library management system and method

Abstract

The invention belongs to the technical field of operation and maintenance, discloses an intelligent equipment operation and maintenance scheme library management system and method, and aims to solve the problems that an equipment management module, an instruction set management module, an inspection management module, a work order management module and a knowledge library management module lack centralized management of operation and maintenance schemes, the schemes are not updated in time, and the management efficiency is high. The problems of difficulty in adapting to changes of different types of work order equipment, difficulty in being directly applied to operation and maintenance practices, dispersed course management information, incapability of customizing training courses, separation from practical cases and the like are solved. Through the equipment management module, the instruction set management module, the inspection management module, the work order management module, the knowledge base management module and the like, equipment related technical documents can be subjected to standardized management, a typical work order scheme library, daily learning materials, articles, audio and video classified precipitation and course or training plan self-defined configuration are established from historical work orders, the document and knowledge utilization rate is effectively increased, and the work order management module is suitable for popularization and application. Rapid precipitation and propagation of knowledge are realized, and feasibility and practicability of operation and maintenance are improved.

Description

Technical Field

[0001] The present invention belongs to the field of operation and maintenance technology, and specifically relates to a management system and method for an intelligent device operation and maintenance solution library. Background Art

[0002] In the field of smart devices, as the number of smart devices increases and their intelligence level improves, operation and maintenance management becomes crucial. Traditional operation and maintenance management methods often cannot meet the rapidly changing needs of smart devices, and there are problems such as low operation and maintenance efficiency, inconsistent application of operation and maintenance solutions, untimely solution updates, and solutions that are out of touch with actual operations.

[0003] There are some technical solutions for managing the operation and maintenance of smart devices, but they are limited by the following aspects:

[0004] 1. Manual management and application: Many organizations still manage and apply operations solutions manually, which is inefficient and error-prone.

[0005] 2. Limited to specific manufacturers or device types: Some existing technical solutions are only applicable to specific manufacturers or device types and lack universality and scalability.

[0006] 3. Lack of effective solution retrieval and application methods: The existing technology may lack efficient solution retrieval and application methods, and it may take a lot of time and effort to find and apply appropriate solutions.

[0007] 4. Lack of a systematic operation and maintenance solution management framework: There is usually a lack of a systematic and comprehensive intelligent equipment operation and maintenance solution management framework, making it difficult to effectively integrate and manage operation and maintenance resources.

[0008] Therefore, there is an urgent need for a smarter and more effective management method for intelligent equipment operation and maintenance solutions to improve operation and maintenance efficiency and quality. Summary of the invention

[0009] In view of this, the present invention provides a smart device operation and maintenance solution library management system and method to solve the above problems.

[0010] In order to solve the above technical problems, the present invention provides a smart device operation and maintenance solution library management system, comprising:

[0011] The device management module is used to manage the device information involved in the inspection, including device attribute information, as well as the relationship and topology of the devices;

[0012] Instruction set management module: The instruction set management module is used to manage the instruction set of inspection content, including inspection items, judgment criteria, and operation guide information;

[0013] Inspection management module: Inspection management module is used to formulate inspection points, inspection routes, inspection plans and shift plans;

[0014] Work order management module: The work order management module is used to generate work orders according to the inspection plan and shift plan or temporarily add work orders, and dispatch personnel through the dispatch port;

[0015] The knowledge base management module is used to label completed work orders, update typical work orders of different types and add them to the corresponding typical work order solution library to ensure timely updating of solutions.

[0016] As an optional method, the device management module includes the installation address, status and basic information associated with the QR code, as well as real-time device parameter query, related repair records, device-bound instruction sets and inspection records.

[0017] As an alternative, assign the port to a system platform or applet.

[0018] As an optional method, the knowledge base management module includes a standardized document management module, a historical fault library module, a knowledge learning module and a course customization module.

[0019] On the other hand, the present invention also provides a method for managing an intelligent device operation and maintenance solution library, which is operated based on the above-mentioned intelligent device operation and maintenance solution library management system and includes the following steps:

[0020] Add devices to the device management module to manage the devices in a unified manner, monitor real-time parameters, and manage basic information;

[0021] Administrators create work order instruction set templates and create different types of work orders based on instruction set modules;

[0022] The administrator configures the work order plan and uploads it to the dispatch port. Employees receive the work order from the dispatch port and execute it.

[0023] After the employee completes the work order, he / she will feedback it to the dispatch port. The administrator will mark the completed work order and add it to the typical work order solution library.

[0024] Based on the updated content of the typical work order solution library, the administrator creates a new work order course, uploads it to the dispatch port to arrange employee learning, and records sign-in and time information.

[0025] As an optional method, the administrator can create a work order instruction set template including:

[0026] Add inspection items, judgment criteria, and operation guide information through the instruction set management interface to form an instruction set and bind the inspection equipment at the same time;

[0027] The instruction set is a collection of customized configurations for inspection content. Administrators choose to create and / or enter manually from templates. The instruction types of the instruction set include scanning, taking photos, video, text, judgment type, and numerical reporting. The instruction set includes table batch import, export, and template deletion functions. When batch importing, the field types include step name, instruction name, instruction type, text displayed by the instruction type, attribute name, and unit name.

[0028] As an optional method, you can create different types of work orders based on the instruction set module, including:

[0029] The administrator generates work orders according to the plan and / or temporarily adds work orders; generating work orders includes automatically generating work orders according to the inspection plan and shift plan or temporarily adding work orders manually;

[0030] When adding a work order, the corresponding device will be bound and the instruction set bound to the device will be automatically associated.

[0031] As an optional method, the administrator marks the completed work order and adds the work order to the typical work order solution library, including:

[0032] The completed work orders are labeled as typical work orders, and the labeled work orders are directly added to the typical work order library, which is used to display the basic information, work order progress, and detailed content of the work order instruction set of each typical work order.

[0033] As an optional method, administrators can create new work order courses based on the updated content of the typical work order solution library, including:

[0034] The administrator knowledge base management module updates courses for common faults and / or new technologies, and / or adds new learning courses based on existing documents and guides in the work order management module; the knowledge base management module includes the enabled status, course name, course type, course introduction, course chapters, and custom configured courses of custom configured courses; the courses are in document or video format.

[0035] As an optional method, when the administrator creates a new work order course, it includes a training plan and related work order courses. The administrator can customize the plan's activation status, training name, lecturer, participants, number of people, start time, end time, and training location; employees sign in and study through the dispatch port interface.

[0036] The beneficial effects of the present invention are:

[0037] The intelligent equipment operation and maintenance solution library management system and method provided by the present invention can achieve the advantages of flexible custom configuration, improved inspection efficiency, enhanced personalized customization capability, etc. At the same time, it can also be customized and expanded according to actual needs to meet the needs of different business scenarios. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] Figure 1 A schematic diagram of a method for managing an operation and maintenance solution library provided by an embodiment of the present invention;

[0039] Figure 2 A schematic diagram of the logical flow of operation and maintenance solution library management provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0040] In order to enable those skilled in the art to better understand the technical solution of the present invention, the present invention is further described in detail below in conjunction with specific implementation methods.

[0041] The specific technical field to which this embodiment directly belongs is the field of intelligent device operation and maintenance management. This field involves the monitoring, management, maintenance and operation of intelligent devices, aiming to improve the operating efficiency and maintenance quality of the devices. These intelligent devices include Internet of Things devices, sensor devices, smart home devices, etc., and are widely used in different fields such as buildings, office buildings, industries, parks, etc.

[0042] See also Figure 1 and Figure 2 The present embodiment provides a management system for an intelligent device operation and maintenance solution library, which is mainly composed of five parts: device management, instruction set management, inspection management, work order management, and knowledge base management.

[0043] Equipment management: This part is mainly responsible for managing the equipment information involved in the inspection, including the name, number, type, location and other attribute information of the equipment, as well as the equipment's association, topology and other information. Through equipment management, users can easily maintain and manage equipment information and provide basic data support for the formulation of inspection plans.

[0044] Instruction set management: This part is mainly responsible for managing the instruction set of the inspection content, including various inspection items, judgment standards, operation guidelines and other information. Through instruction set management, users can flexibly add, delete, and modify instruction sets according to actual needs to achieve customized configuration of inspection content.

[0045] Inspection management: This part is mainly responsible for formulating inspection points, inspection routes, inspection plans and shift plans. According to the equipment information and instruction set information, inspection management formulates inspection plans and shift plans, and automatically generates corresponding inspection work orders according to the plan.

[0046] Work order management: Generate work orders according to the inspection plan and shift plan or add work orders temporarily. After the order is assigned, designate a person in charge to inspect according to the steps in the instruction set to complete the inspection.

[0047] Knowledge base management: The present invention updates typical work orders of different types and adds them to the corresponding typical work order solution library by labeling completed work orders, ensuring timely updating of solutions and establishing a fault library from historical work orders; in course management, you can customize new courses, daily learning materials, articles, audio and video classification sedimentation, including activation status, course name, course type, course introduction, course chapters, and customized course formats, such as documents or videos; in the training course module, you can add training, including customizing the participants, number of people, start time, end time, training location, etc., to facilitate employees to check and sign in.

[0048] Based on the above module settings, this embodiment also provides a method for managing the operation and maintenance solution library of intelligent equipment, aiming to solve the problems of lack of centralized management of operation and maintenance solutions, untimely solution updates, difficulty in adapting to changes in different types of work order equipment, difficulty in direct application to operation and maintenance practice, scattered course management information, inability to customize training courses, and separation from practical cases. Through modules such as equipment management, instruction set management, inspection management, work order management, and knowledge base management, this method can standardize the management of equipment-related technical documents, establish a typical work order solution library from historical work orders, classify and precipitate daily learning materials, articles, audio and video, and customize the configuration of courses or training plans, effectively improve the utilization rate of documents and knowledge, realize the rapid precipitation and dissemination of knowledge, and improve the feasibility and practicality of operation and maintenance.

[0049] To solve the above problems, this embodiment is implemented as follows:

[0050] A method for managing an intelligent device operation and maintenance solution library is provided, which is based on the intelligent device operation and maintenance solution library management system and comprises the following steps:

[0051] Add devices to the device management module to manage the devices in a unified manner, monitor real-time parameters, and manage basic information; the administrator creates a work order instruction set template and creates different types of work orders based on the instruction set module; the administrator configures the work order plan and uploads it to the dispatch port, where employees pick up work orders and execute them; after completing the work order, employees feedback it to the dispatch port, and the administrator marks the completed work order and adds it to the typical work order solution library; based on the updated content of the typical work order solution library, the administrator creates a new work order course, uploads it to the dispatch port to arrange employee learning, and records sign-in and time information.

[0052] In this embodiment, the above process includes:

[0053] Add device: This module is used to centrally manage all devices, monitor the real-time parameters of the devices, and manage basic information, including the installation address, status, basic information, associated QR code, etc., as well as real-time parameter query of the device, related repair records, device-bound instruction sets, inspection records, etc.

[0054] Add instruction set information: Users can add various inspection items, judgment criteria, operation guides and other information through the instruction set management interface to form an instruction set. At the same time, the instruction set needs to be bound to the inspection equipment. The instruction set is the core part of realizing the customized configuration of the inspection content. The instruction set can be flexibly added, deleted, and modified according to actual needs. The inspection instruction set can be added to customize the configuration operation content according to different scene requirements. It can be created from the template or manually entered. It supports setting the instruction configuration type. The instruction types of the inspection instruction set include scanning, taking pictures, videos, texts, judgment types, and numerical reporting. In addition, the existing instruction set can be saved as a template for later reuse. For multi-step and multi-node operations, batch import, export and template deletion can be performed through the table. When batch importing, the field types include step name, instruction name, instruction type, text displayed by the instruction type, attribute name, and unit name. It supports importing multiple instructions for the same step. By merging step cells, each step has at least one instruction.

[0055] Generate work orders according to the plan or add work orders temporarily: Work orders can be automatically generated according to the inspection plan and shift plan, or manually added temporarily. When adding a work order, bind the corresponding device and automatically associate the instruction set bound to the device. After the work order is successfully added, the person in charge designated after the inspection plan or manual dispatch will complete the work order step by step in the instruction set of each work order on the mini program end, and the work order is completed after submission.

[0056] Label completed work orders and add them to the typical work order library: In work order management, for work orders completed by employees, the work order status is displayed as "Completed". In the operation of completed work order details, each work order can be labeled as "Typical Work Order". The labeled work orders will be directly added to the "Typical Work Order Knowledge" library. In the typical work order library, you can see the basic information of each work order, the work order progress and the details of the work order instruction set. When technical support or operation and maintenance personnel encounter problems, they can obtain solutions and operation guides by referring to the typical work order knowledge base.

[0057] Add related courses: In the knowledge base module, you can add courses, which can be courses for common faults or new technologies, or you can directly add related courses based on the existing documents and guides in the knowledge base, or you can add new technical documents that may be used in the future, including the enabled status of the custom configuration course, course name, course type, course introduction, course chapters, and the form of the custom configuration course, whether it is a document or video. This module provides employees with opportunities for continuous learning and skill improvement to ensure that they can adapt to new technologies and job requirements.

[0058] Add a new course training plan: When adding a new training plan, it will be associated with the relevant work order courses. You can customize the plan's activation status, training name, speaker, participating members, number of people, start time, end time, training location, etc. Relevant personnel can sign in and study on the mini program. In the details of each plan, you can see the employee's sign-in record for learning in the mini program.

[0059] Through the above scheme, this embodiment constructs a centralized intelligent device operation and maintenance solution library management system and method. By building a unified platform, the operation and maintenance solutions of various intelligent devices are integrated and managed, and the centralized storage and rapid retrieval of information are realized, thereby improving the operation and maintenance efficiency. To adapt to the changes in different types of work order equipment, by labeling the completed work orders, typical work orders of different types are updated and added to the corresponding solution library. The work orders ensure timely updates of the solutions, and the work orders related to the equipment are bound, which ensures that the operation and maintenance solutions are always synchronized with the equipment, improving the accuracy and effectiveness of the operation and maintenance. Users should be able to easily browse, query and use the information in the solution library. At the same time, the solution library should also be able to easily add, modify and delete operation and maintenance solutions to meet the needs of different devices and scenarios.

[0060] In addition, this embodiment focuses on the close integration of the solution library and actual operations. By providing rich practices, real completed work orders and operation processes, it ensures that the operation and maintenance solutions can be directly applied to actual operations, improving the feasibility and practicality of operation and maintenance. The unified course management and customized configuration of training plans realize the centralized storage, query and management of course information, greatly improving work efficiency.

[0061] The above are only preferred embodiments of the present invention. It should be noted that the above preferred embodiments should not be regarded as limiting the present invention, and the protection scope of the present invention should be based on the scope defined by the claims. For ordinary technicians in this technical field, several improvements and modifications can be made without departing from the spirit and scope of the present invention, and these improvements and modifications should also be regarded as the protection scope of the present invention.

Claims

1. A smart device operation and maintenance solution library management system, characterized in that: include: The device management module is used to manage the device information involved in the inspection, including device attribute information, as well as the association relationship and topological structure of the devices; An instruction set management module, which is used to manage the instruction set of inspection content, including inspection items, judgment criteria, and operation guide information; Inspection management module, which is used to formulate inspection points, inspection routes, inspection plans and shift plans; A work order management module, which is used to generate work orders or temporarily add work orders according to the inspection plan and shift plan, and dispatch personnel through the dispatch port; The knowledge base management module is used to label completed work orders, update typical work orders of different types and add them to the corresponding typical work order solution library to ensure timely update of the solution.

2. The intelligent device operation and maintenance solution library management system according to claim 1, characterized in that: The device management module includes the installation address, status and basic information associated with the QR code, as well as real-time device parameter query, related repair records, device-bound instruction sets and inspection records.

3. The intelligent device operation and maintenance solution library management system according to claim 1, characterized in that: The dispatch port is a system platform or a small program.

4. The intelligent device operation and maintenance solution library management system according to claim 1, characterized in that: The knowledge base management module includes a standardized document management module, a historical fault library module, a knowledge learning module and a course customization module.

5. A method for managing an intelligent device operation and maintenance solution library, based on the intelligent device operation and maintenance solution library management system according to any one of claims 1 to 4, characterized in that: The steps include: Add devices to the device management module to manage the devices in a unified manner, monitor real-time parameters, and manage basic information; The administrator creates a work order instruction set template, and creates new work orders of different types based on the instruction set module; The administrator configures the work order plan and uploads it to the dispatch port, from which the employee picks up the work order and executes it; After the employee completes the work order, he / she will feedback it to the dispatch port. The administrator will mark the completed work order and add it to the typical work order solution library. Based on the updated content of the typical work order solution library, the administrator creates a new work order course, uploads it to the dispatch port to arrange employee learning, and records sign-in and time information.

6. A method for managing an intelligent device operation and maintenance solution library according to claim 5, characterized in that: The administrator creates a work order instruction set template including: Add inspection items, judgment criteria, and operation guide information through the instruction set management interface to form an instruction set and bind the inspection equipment at the same time; The instruction set is a collection for implementing custom configuration of inspection content. The administrator selects to create and / or manually input from the template; the instruction types of the instruction set include scanning, taking photos, video, text, judgment type, and numerical reporting; the instruction set includes form batch import, export and template deletion functions; and the field types during batch import include step name, instruction name, instruction type, text displayed by the instruction type, attribute name, and unit name.

7. A method for managing an intelligent device operation and maintenance solution library according to claim 6, characterized in that: The creating of different types of work orders based on the instruction set module includes: The administrator generates work orders according to the plan and / or temporarily adds work orders; the generation of work orders includes automatically generating work orders according to the inspection plan and the shift plan or temporarily manually adding work orders; When adding a work order, the corresponding device will be bound and the instruction set bound to the device will be automatically associated.

8. A method for managing an intelligent device operation and maintenance solution library according to claim 5, characterized in that: The administrator marks the completed work order and adds the work order to the typical work order solution library, including: The completed work orders are tagged with typical work order labels, and the work orders with the labels are directly added to the typical work order library, which is used to display the basic information of each typical work order, the progress of the work order, and the details of the work order instruction set.

9. A method for managing an intelligent device operation and maintenance solution library according to claim 8, characterized in that: The administrator creates a new work order course based on the updated content of the typical work order solution library, including: The administrator knowledge base management module updates courses for common faults and / or new technologies, and / or adds new learning courses based on existing documents and guides in the work order management module; the knowledge base management module includes the enabled status, course name, course type, course introduction, course chapters and custom configured courses of custom configured courses; the courses are in document or video format.

10. A method for managing an intelligent device operation and maintenance solution library according to claim 5, characterized in that: When an administrator creates a new work order course, it includes a training plan and related work order courses. The administrator can customize the plan's activation status, training name, lecturer, participating members, number of people, start time, end time, and training location; employees sign in and study through the dispatch port interface.

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