Commodity online transaction method, system and device, storage medium and program product

Abstract

According to the scheme provided by the invention, when the order state of the target commodity is still in the non-delivery state, the selling side client device can guide, trigger and shoot the delivery license information of the target commodity by displaying the shooting control, and then the first shot message generated according to the delivery license information can be displayed on the page related to the target commodity. When the order state of the target commodity is in the to-be-received state, the receiving side client device can guide, trigger and shoot the receiving and certificate-remaining information of the target commodity by displaying the receiving and shooting control, and then a second shot message generated according to the receiving and certificate-remaining information can be displayed on a page related to the target commodity. According to the method and the device, links before commodity delivery and before commodity receiving are transformed, so that two transaction parties can be guided to shoot corresponding delivery / receiving certificate retaining information for the transaction commodity, and then delivery and receiving related certificates can be collected, so that the certificates can be taken in as evidences when subsequent disputes occur between the two parties, and a commodity problem responsibility party is helped to be proved.

Description

Technical Field

[0001] The present application relates to the field of e-commerce technology, and in particular to a method, system, device, storage medium and program product for online commodity trading. Background Art

[0002] Online transactions and offline transactions are two common ways of trading goods. At present, it is inevitable that many transaction disputes will arise during online commodity transactions, especially disputes over the appearance of goods. When a transaction dispute arises, the two parties to the transaction can resolve it through negotiation or apply to the e-commerce platform used to intervene to resolve it. Regardless of the method used to resolve it, providing strong relevant evidence is the key to proving the responsible party for the product problem in order to resolve the dispute. However, in the current online transaction schemes for related goods, it is often difficult to provide evidence because there is no evidence retained, and it is impossible to effectively prove the responsible party for the product problem. The two parties are prone to wrangling, making it difficult to resolve transaction disputes. Summary of the invention

[0003] In view of the above problems, the present application is proposed to provide a method, system, device, storage medium and program product for online commodity trading that solve the above problems or at least partially solve the above problems.

[0004] In the first embodiment, the present application provides a commodity online transaction method, the method comprising:

[0005] On the client interface, a control for guiding the retention of evidence for online transaction goods is displayed;

[0006] In response to the triggering of the control, a collection module on the client device is called to collect evidence information related to the online transaction product;

[0007] The evidence information is uploaded to the corresponding server.

[0008] In the second embodiment, the present application provides a commodity online transaction method, which is applied to a selling side client device. The method includes:

[0009] When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by a shooting control displayed on a client device on the selling side, obtaining shipping certificate information shot for the target product;

[0010] Based on the delivery certificate information, generating a first photographed message;

[0011] Displaying the first photographed message on a page related to the target product;

[0012] Among them, the shipping certificate information includes packaging process information; the first photographed message is used to prompt that the shipping certificate information of the target product has been photographed and uploaded, and the shipping certificate information can be viewed through the first photographed message.

[0013] In a third embodiment, the present application further provides a method for online commodity trading, which is applied to a client device on the receiving side.

[0014] The method includes:

[0015] When the order status of the target product is in a waiting-for-receipt status, in response to a shooting operation triggered by a shooting control displayed on a client device on the receiving side, obtaining receipt evidence information shot for the target product;

[0016] Generating a second photographed message according to the receipt evidence information;

[0017] Displaying the second photographed message on a page related to the target product;

[0018] Among them, the receipt proof information includes unpacking process information; the second photographed message is used to prompt that the receipt proof information of the goods has been photographed and uploaded, and the receipt proof information can be viewed through the second photographed message.

[0019] In the fourth embodiment, the present application provides a commodity online transaction method, which is applied to a customer service side device. The method includes:

[0020] Receive customer service requests for target products;

[0021] In response to a customer service ticket viewing operation triggered by a customer service request, displaying a customer service ticket page for the target product;

[0022] Among them, if it is determined that there is shipping certificate information and / or receipt certificate information related to the target product, the shipping certificate information and / or the receipt certificate information will be displayed on the customer service work order page; the shipping certificate information is triggered by the shipping certificate shooting prompt displayed on the selling side client device, and the receipt certificate information is triggered by the receipt certificate shooting prompt displayed on the receiving side client device; the customer service request is initiated by the selling side client device or the receiving side client device.

[0023] In a fifth embodiment, the present application provides a commodity online transaction method, which is applied to a selling client device. The method includes:

[0024] When it is detected that the target product has been ordered, the shooting control is displayed;

[0025] When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by the shooting control, obtaining a shipping evidence video shot for the target product;

[0026] Based on the delivery evidence video, generating a first filmed message;

[0027] Displaying the first photographed message on a page related to the target product;

[0028] Among them, the first filmed message is used to prompt that the shipping evidence video of the target product has been filmed and uploaded, and the shipping evidence video can be viewed through the first filmed message; the shipping evidence video includes a packaging process video.

[0029] In the sixth embodiment, the present application further provides a method for online commodity trading, which is applied to a client device on the receiving side.

[0030] The method includes:

[0031] When the order status of the target product is shipped, the shooting control is displayed;

[0032] When the order status of the target product is in a waiting-for-receipt state, in response to a shooting operation triggered by the shooting control, a receipt video shot for the target product is obtained;

[0033] Generating a second filmed message based on the delivery receipt video;

[0034] Displaying the second photographed message on a page related to the target product;

[0035] Among them, the page related to the target product includes a session page corresponding to the instant messaging channel established between the selling side client device; the second filmed message is used to prompt that a video of the product receipt has been filmed, and the video of the receipt can be viewed through the second filmed message; the video of the receipt includes a video of the unpacking process.

[0036] In the seventh embodiment, the present application provides a commodity online transaction method, which is applied to a selling client device. The method includes:

[0037] In response to a de-processing operation triggered for an after-sales application, displaying an after-sales application processing page;

[0038] In response to a rejection operation triggered on the after-sales application processing page, a rejection information filling page is displayed;

[0039] In response to a submission operation triggered on a rejection information filling page, the rejection information entered on the rejection information filling page is displayed on the after-sales application processing page;

[0040] Among them, the after-sales application is initiated by the receiving side for the target product ordered; if it is determined that the receiving side has photographed the target product with receipt information through the shooting control displayed on the corresponding client device, the receipt information is displayed in the after-sales application processing page; and, if it is determined that the selling side has photographed the target product with shipping information through the shooting control displayed on the corresponding client device, the receipt information is displayed in the rejection information filling page as evidence of rejection of after-sales service; the input rejection information includes the receipt information.

[0041] In an eighth embodiment, the present application further provides a method for online commodity trading, which is applied to a client device on the receiving side.

[0042] The method includes:

[0043] In response to applying for after-sales operation for the ordered target product, displaying an after-sales application page;

[0044] In response to a submission operation triggered on the after-sales application page, displaying the after-sales content entered on the after-sales application page on the after-sales application processing page of the target product;

[0045] Among them, if it is determined that the receiving side has photographed the target product through the shooting control displayed on the corresponding client device and has left receipt information, the receipt information will be displayed in the after-sales application page as the required after-sales evidence; the input after-sales content includes the receipt information.

[0046] In a ninth embodiment, the present application provides a method for online commodity trading, which is applied to a client device on the selling side or the receiving side. The method includes:

[0047] In response to a rights protection application triggered for a target product, a rights protection claim page is displayed; wherein the rights protection claim page displays corresponding photographing information of the target product;

[0048] In response to a submission operation triggered on the rights protection claim page, displaying a rights protection application processing page;

[0049] In the rights protection application processing page, the rights protection claim information input in the rights protection claim page is displayed; the rights protection claim information includes the shooting information;

[0050] The rights protection application is triggered by the seller when receiving the after-sales application for the target product, or by the recipient when receiving the rejection of after-sales service; the rights protection mechanism corresponding to the rights protection application is a third-party intervention review mechanism; and,

[0051] If the rights protection application is triggered by the selling side, and the shipping proof information of the target product is photographed through the shooting control displayed by the corresponding client device, the shooting information displayed on the rights protection claim page is the shipping proof information; and if the receiving side triggers the shooting control displayed by the corresponding client device to photograph the receipt proof information of the target product, the receipt proof information can also be displayed on the rights protection application processing page;

[0052] If the rights protection application is triggered by the receiving side and the receipt information is photographed for the target product, the photographed information displayed on the rights protection claim page is the receipt information; and if the selling side has photographed the shipping information for the target product, the shipping information can also be displayed on the rights protection application processing page.

[0053] In a tenth embodiment, the present application further provides a commodity online transaction method, which is applied to a client device on the selling side or the receiving side. The method comprises:

[0054] In response to a supplementary evidence operation triggered for the target product, displaying a supplementary evidence page;

[0055] In response to an upload operation triggered on the supplementary evidence page, when it is determined that there is photographic information of the target product that needs to be supplemented and uploaded, an option corresponding to at least one photographic data included in the photographic information is displayed;

[0056] In response to a selection operation triggered by an option corresponding to the at least one photographic data, filling the selected photographic data into the correction evidence page for display;

[0057] Among them, the target product is an online trading product released by a selling-side client device on a platform with e-commerce functions; the supplementary evidence operation is triggered by a target product rights protection process through a third-party intervention review mechanism provided by the platform, or is triggered by a target product rights protection process through manual customer service provided by the platform; and the shooting information includes a shot video and / or at least one shot picture; the shooting information is the shipping certificate information of the target product triggered by the shooting control displayed on the selling-side client device, or is the receipt certificate information of the target product triggered by the shooting control displayed on the receiving-side client device.

[0058] In the eleventh embodiment, the present application provides an online commodity trading system, which includes: a selling side client, a receiving side client device, and a customer service side device. The selling side client device is used to implement the online commodity trading methods provided in the first, second, fifth, seventh, ninth, and tenth embodiments. The receiving side client device is used to implement the online commodity trading methods provided in the first, third, sixth, eighth, ninth, and tenth embodiments. The customer service side device is used to implement the online commodity trading method provided in the fourth embodiment.

[0059] In a twelfth embodiment, the present application provides an electronic device, comprising: a memory and a processor, wherein the memory is used to store a program; and the processor is coupled to the memory and is used to execute the program stored in the memory to implement any of the methods provided in the above embodiments.

[0060] In a thirteenth embodiment, the present application provides a computer-readable storage medium storing a computer program, and when the computer program is executed by a computer, it can implement any of the methods provided in the above embodiments.

[0061] In a fourteenth embodiment, the present application provides a computer program product, including a computer program, which, when executed by a processor, implements any of the methods described in the above embodiments.

[0062] In the technical solution provided by the embodiment of the present application, a control for guiding the retention of evidence for online transaction goods is displayed on the client interface (such as the interface displayed on the selling side client device or the receiving side client device); further, when it is detected that the user on the corresponding side has triggered the control, the collection module on the client will be called to collect the evidence information related to the online transaction goods, and the evidence information will also be uploaded to the corresponding server. It can be seen that this solution realizes the real-time collection and retention of transaction-related evidence for online transaction goods through the corresponding controls displayed on the client interface. Applying this solution to specific corresponding scenarios, the specific implementation can be as follows:

[0063] After the target product published online by the seller is ordered and purchased, when the order status of the target product is still in the undelivered state, a shooting control is displayed on the client device of the seller, and the shooting control can be used to trigger the shooting of the shipping evidence information of the target product (including the packaging process information, such as the packaging process video), so that the client device of the seller can generate a first shot message based on the shipping evidence information, and display the first shot message on the page related to the target product, and the shot shipping evidence information can be viewed through the above first shot message. In addition, when the target product is in the state of waiting for receipt (shipped but not confirmed to be received, such as being in the delivery state), a shooting control will be displayed on the client device of the receiving side, and the shooting control can be used to trigger the shooting of the receipt evidence information of the target product (including the unpacking process information, such as the unpacking process video), so that the client device of the receiving side can generate a second shot message based on the shot receipt evidence information, and display the second shot message on the page related to the target product, and the receipt evidence information can be viewed through the second shot message. It can be seen that this application can guide the seller to take pictures of the goods before delivery by modifying the pre-delivery link, and then collect the relevant voucher information of delivery; and by modifying the goods receipt link, it can guide the receiving side to confirm the receipt and take pictures of the receipt information before delivery, and then collect the relevant voucher information of receipt. The collection of the above-mentioned voucher information makes it convenient to bring it in as evidence when disputes arise between the two parties in the future, to help prove the party responsible for the product problem. Furthermore, in the after-sales scenario, if the receiving side has taken receipt information of the target product in advance, the receipt information can be brought in as evidence on the application page when applying for after-sales service. This makes it convenient for the seller to determine whether the party responsible for the problem lies with themselves by checking the evidence such as receipt information carried in the after-sales application when receiving the after-sales application, so as to make accurate after-sales application processing. Furthermore, if the seller has taken photos of the shipping certificate information for the target product in advance, then when the seller rejects the after-sales application initiated by the recipient, the shipping certificate information can be included as evidence on the rejection information filling page. This makes it easier for the recipient to determine the party responsible for the product problem by checking the evidence such as the shipping certificate information carried by the rejected after-sales service when receiving the rejection, so as to make accurate after-sales application processing (such as rights protection, etc.). Furthermore, after the seller or recipient initiates a rights protection application for the target product, if the corresponding information (such as shipping certificate information / receipt certificate information) has been taken for the target product before, the corresponding information taken can be included in the rights protection claim page and submitted as rights protection evidence. This makes it easier for the third-party intervention reviewer to identify the party responsible for the product problem and make an accurate judgment based on the submitted shipping certificate information and / or receipt certificate information and other rights protection-related evidence.Furthermore, in the process of applying for third-party intervention review and rights protection for the target product and / or applying for manual customer service intervention and rights protection (for example, after the third-party intervention review and rights protection fails, you can appeal and apply for manual customer service review), if the previous evidence failed to include the photographed shipping certificate information / receipt certificate information, this application also supports the selection of supplementary evidence for uploading. For example, when displaying the supplementary evidence page, when it is determined that there is shooting information (shipping certificate information / receipt certificate information) of the target product that needs to be supplemented and uploaded, at least one option corresponding to the shooting data contained in the shooting information can be displayed, so that the shooting data corresponding to the selected option (such as a video or one or more pictures of shipping packaging / receipt unpacking) can be filled in the supplementary evidence page for display, and then when clicking submit, it can be displayed on the corresponding page for the third-party intervention reviewer or manual customer service to view, so as to make an accurate judgment on the party responsible for the product problem. BRIEF DESCRIPTION OF THE DRAWINGS

[0064] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, a brief introduction will be given below to the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0065] Figure 1 A schematic diagram of the principle of guiding the photographing of shipping evidence information (including packaging process information) and receipt evidence information (including unpacking process information) during an online commodity transaction process provided by an embodiment of the present application;

[0066] Figure 2A-1 , Figure 2A-2 and Figure 2A-3 A schematic diagram of the principle of guiding the seller to photograph the shipping and packaging process information during the online commodity transaction process, and prompting that the shipping and packaging process information has been photographed, provided by an embodiment of the present application;

[0067] Figure 2B A schematic diagram of the editing principle of the shipping and packaging process information provided in an embodiment of the present application;

[0068] Figure 2C An example diagram showing the timing of guiding the taking of photos of the receiving and unpacking process information provided in an embodiment of the present application;

[0069] Figure 2D An example diagram showing a first photographed message (information of the shipping and packaging process, for example, taken by the seller) and a second photographed message (information of the receiving side, for example, taken by the receiver) provided in an embodiment of the present application;

[0070] Figure 3AA schematic diagram of the principle of guiding the photographing of the receiving and unpacking process information during the online commodity transaction process provided by an embodiment of the present application;

[0071] Figure 3B An example diagram of applying for after-sales service provided in an embodiment of the present application;

[0072] Figure 4 An example diagram of after-sales rejection provided in an embodiment of the present application;

[0073] Figure 5A and Figure 5B An example diagram of applying for third-party intervention in review and rights protection provided in the embodiment of the present application;

[0074] Fig. 6A , Figure 6B and Figure 6C Example diagram of supplementary evidence provided in the process of rights protection for this application;

[0075] Figure 7 An example diagram of a rights protection page in the judgment voting corresponding to the application for third-party intervention review provided in an embodiment of the present application;

[0076] Fig. 8A An example diagram of a customer service work order page provided in an embodiment of the present application;

[0077] Figure 8B A flow chart showing the principle of content display on a customer service work page provided in an embodiment of the present application;

[0078] Fig. 9A and Fig. 9B A schematic diagram of the principle of processing information captured during a commodity transaction provided by an embodiment of the present application;

[0079] Fig.10 A schematic diagram of the principle of forward commodity trading provided by an embodiment of the present application;

[0080] Fig.11 A schematic diagram of the principle of reverse commodity trading provided in one embodiment of the present application. DETAILED DESCRIPTION

[0081] In the process of online commodity transactions, it is inevitable that many transaction disputes will arise, especially disputes over the appearance of commodities, which are the most common scenario in e-commerce disputes, accounting for about 26% of the total transaction disputes. In the scenario of disputes over the appearance of commodities, it is easy for the two parties to the transaction to quibble, and it is difficult to prove the responsible party for the commodity problem during the entanglement and resolution process because the relevant vouchers are difficult to provide. For example: once the receiving side opens the box, if it does not retain the voucher, it will be difficult to prove the responsible party for the commodity problem when it negotiates with the selling side or applies to the online commodity trading platform used to intervene to resolve the commodity dispute, resulting in the dispute cannot be well resolved. According to the dispute satisfaction statistical survey, about 27% of people reported that the voucher requirements were unreasonable / difficult to provide, of which nearly 38% were centered on the need to provide logistics red seal certificates or relevant vouchers for the complete appearance of the commodity when signing and shipping. Exemplarily, the data analysis of the dispute satisfaction statistical survey is as follows:

[0082] 1) Dispute research data

[0083] According to dispute satisfaction survey data, about 27% of the feedbacks were that the voucher requirements were unreasonable / difficult to provide, of which 38% were about the need to provide a logistics red seal certificate or relevant certificates of the complete appearance of the goods at the time of receipt and delivery for appearance issues: the reason is that both parties to the transaction are inexperienced and generally do not shoot delivery / unboxing videos in advance. After signing for appearance issues (mainly scenarios that can cause damage in a short period of time), it is impossible to confirm the responsible party, and a logistics red seal certificate is required to prove that the problem existed at the time of receipt / delivery, but it is difficult for logistics companies to issue such certificates.

[0084] 2) Appearance issues

[0085] In the overall dispute refund scenario, data analysis shows that most disputes are about appearance issues, mainly distributed in the categories of shoes and clothing, mobile phones, and model toys, animation and board games, with price ranges distributed at both ends. Among them, the monthly dispute orders received feedback from the sellers that there was malicious swapping, mainly distributed in mobile phones, digital products, luggage and other products.

[0086] 3) Proportion of disputes regarding appearance in product categories and price ranges

[0087] From the perspective of product categories and price ranges, data analysis shows that disputes over appearance are mainly distributed in the categories of shoes and clothing, mobile phones, and model toys, animation and board games, with price bands distributed at both ends.

[0088] 4) Data on package substitution issues reported by the seller during a dispute

[0089] From the perspective of commodity channel categories and price ranges, data analysis shows that the problem of package switching is mainly distributed in categories such as watches, electronic components and outdoor equipment, and the price range is above 1,000 yuan.

[0090] When resolving disputes arising from online commodity transactions, no matter what method is used to resolve the dispute, providing strong relevant evidence is the key to proving the responsible party for the commodity problem. However, in the current online commodity transaction methods, the transaction parties often have difficulty in providing evidence because they do not retain evidence, and cannot effectively prove the responsible party for the commodity problem. The two parties are prone to wrangling, making transaction disputes difficult to resolve.

[0091] In order to solve the above problems, the present application provides a new technical solution for online commodity trading. And, in order to enable people in the technical field to better understand the solution of the present application, the technical solution in the embodiment of the present application will be clearly and completely described below according to the drawings in the embodiment of the present application. Obviously, the described embodiment is only a part of the embodiment of the present application, not all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without making creative work are within the scope of protection of the present application.

[0092] In addition, in some processes described in the specification, claims and the above-mentioned figures of the present application, multiple operations appearing in a specific order are included, and these operations may not be executed or executed in parallel in the order in which they appear in this article. The serial numbers of the operations, such as 101, 102, etc., are only used to distinguish different operations, and the serial numbers themselves do not represent any execution order. In addition, these processes may include more or fewer operations, and these operations may be executed in sequence or in parallel. It should be noted that the descriptions of "first", "second", etc. in this article are used to distinguish different messages, devices, modules, etc., and do not represent the order of precedence, nor do they limit "first" and "second" to different types. The term "or / and" in this application is only a description of the association relationship of associated objects, indicating that there can be three relationships, for example: A or / and B, indicating that A can exist alone, A and B can exist at the same time, and B can exist alone; the character " / " in this application generally indicates that the front and back associated objects are an "or" relationship. It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a product or system including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such product or system. In the absence of further restrictions, the elements defined by the sentence "including one..." do not exclude the existence of other identical elements in the product or system including the elements. In addition, the following embodiments are only some embodiments of the present application, not all embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without making creative work are within the scope of protection of the present application.

[0093] The following is an introduction and description of the various embodiments provided in this application.

[0094] It should be noted that the information (such as evidence information, logistics information, etc.) and data (including but not limited to stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with the relevant laws, regulations and standards of relevant countries and regions, and provide corresponding operation entrances for users to choose to authorize or refuse. In addition, the calling of modules such as the acquisition module (including the shooting module) is also authorized by the user.

[0095] Also, among the relevant drawings given in this application, some drawings show the selling side from the seller's perspective and the receiving side from the buyer's perspective.

[0096] First, some of the terms involved in this application are explained as follows:

[0097] A platform with e-commerce functions refers to an Internet platform that allows users to trade goods and services online, such as e-commerce platforms, short video platforms (which provide functions such as online commodity trading), etc.

[0098] Selling side: refers to the party responsible for providing goods or services for sale online (the seller or merchant). Specifically, the selling side can be an individual (such as an ordinary individual who has the need to sell second-hand goods) or a commercial entity, which includes but is not limited to individual merchants, small and medium-sized enterprises, large retailers and other enterprises of various sizes.

[0099] The receiving party is the party that purchases the goods or services (the buyer or consumer). Specifically, the receiving party can be an individual or a company, usually the buyer or end user.

[0100] Positive transactions refer to the normal transaction process of goods. Specifically, it refers to a series of standard processes from product display, purchase, payment to delivery and after-sales service. This positive transaction follows general business logic and is a normal commodity trading process from the selling side to the receiving side.

[0101] Reverse transaction is the opposite process of forward transaction, which usually refers to the process of after-sales service (such as refund only, return and refund, etc.) on the receiving side, that is, the process of goods returning from the receiving side to the selling side. Reverse transaction is an important part of the e-commerce transaction process, which involves steps such as return application, product inspection, and refund processing.

[0102] A small court can refer to a dispute resolution mechanism on an e-commerce platform (such as a second-hand trading platform mainly used for trading idle items) whereby when two parties to a transaction initiate a transaction dispute, the dispute is resolved through public review. This dispute resolution mechanism aims to help resolve disputes between the two parties through the intervention of an impartial third party, thereby ensuring the fairness and transparency of the transaction.

[0103] A toast prompt message is a floating message prompt that will automatically disappear after being displayed on the screen in a floating manner for a period of time, and will not block user operations.

[0104] The order details page refers to the product-related order page generated after the product is ordered online. The order details page may contain multiple types of information, such as: order information (such as order status, order amount information, transaction snapshot, order number, order time, etc.), delivery information (such as logistics information (or transportation information), delivery information), product information, order operations (such as refunds, etc.), customer service entrance, etc. For example, from the delivery side, the order status corresponding to the order details page may include: paid but not shipped (such as Figure 3A The first picture shown above), shipped (such as Figure 3A The order details page 21 shown in FIG. 2 is displayed on the receiving side client device, and the product is in the shipped state (specifically, it may be in the delivery state), etc. For another example, from the perspective of the seller, the order status corresponding to the order details page may include: waiting for payment, paid and waiting for shipment, shipped and waiting for confirmation of receipt, etc.

[0105] It should be noted that the transaction snapshot mentioned above refers to a photo of the product taken when it was purchased, which records the basic information of the product at the time of the transaction. After the product is ordered, some intermediate pages may be generated according to the user's operation, such as the delivery page.

[0106] IM (Instant Messaging) messages are a type of instant messaging, specifically, Internet messages that can be sent and received instantly. Such messages may include text, emoticons, pictures, videos, files, and other types. They also support rich text editing, such as inserting links, etc. In this application, reminders for taking photos for evidence (also known as reminders for taking photos for evidence, such as reminders for taking photos for evidence of shipment, reminders for taking photos for evidence of receipt, etc.), and messages for prompting that corresponding information has been photographed (such as information on taking photos for evidence of shipment, information on taking photos for evidence of receipt), and other conversation messages such as payment, shipment, etc. displayed on the conversation page displayed on the client devices of both parties to the transaction, etc., can all refer to IM messages.

[0107] Furthermore, in order to facilitate a better understanding of the present application scheme, a brief introduction and description of the present application scheme is first given.

[0108] The details are as follows:

[0109] In the actual e-commerce transaction process (also known as online commodity transaction), commodity transactions mainly involve the following two important links: forward transactions and reverse transactions. In addition, in the process of e-commerce transactions, when a transaction dispute occurs, the dispute can be handled through the dispute handling service provided by the e-commerce platform. Generally, most e-commerce trading platforms will provide manual customer service, and users can apply for manual customer service to intervene in disputes; in addition to providing manual customer service, some other e-commerce trading platforms may also provide small court services, and users can apply for rights protection through the small court to handle disputes.

[0110] Regarding the forward transactions, reverse transactions and small courts mentioned above, please refer to the relevant content in the above glossary section for understanding.

[0111] Based on the e-commerce transaction-related content described above, this application scheme mainly transforms the links before goods are shipped and received, so as to collect and save the commodity transaction voucher information (such as the commodity shipment voucher information taken by the seller (such as including the packing process video), the commodity receipt voucher information taken by the receiving side (such as including the unpacking process video, etc.)), and automatically bring in the relevant voucher information in the dispute link, so as to reduce the delay and difficulty in providing evidence in disputes over appearance issues in e-commerce transaction disputes, improve the overall dispute resolution satisfaction, and reduce the overall dispute initiation rate. If combined with Figure 1 As shown, the solution provided by this application can be briefly described as follows:

[0112] 1) In the forward transaction of goods, guide the seller to take pictures of the delivery certificate information before the goods are shipped, and guide the recipient to take pictures of the receipt certificate information before the goods are received after the seller has shipped the goods. In the forward transaction, the modules involved and the corresponding function descriptions are shown in Table 51 below:

[0113] Table 51

[0114]

[0115] Among them, the above-mentioned shooting components and shooting templates: only real shooting is allowed, and uploading of information (such as videos) is not allowed. For example, the shooting entrance provided in the displayed evidence shooting prompt (such as the shipping evidence shooting prompt / receiving evidence shooting prompt) is used to ensure the real shooting of the product shipping evidence information / receiving evidence information. The evidence shooting prompt only appears by default for the first shooting, and it also supports configuration according to the four-level category. If the evidence shooting prompt configured according to the four-level category cannot be read, the default evidence shooting prompt is read and displayed. In addition, the configuration information of the evidence shooting prompt may include: type (such as shipping packaging shooting, receiving unpacking shooting), video / picture, shooting specification title and specification description (title can be a required item, description can be a non-required item). And, shooting process: the maximum allowed shooting time is set (such as 120 seconds, 60 seconds, etc.), support switching cameras and turning on flash, etc., support editing (such as video editing) after shooting is completed, and support pop-up window prompts after shooting is successful, etc.

[0116] It should be noted that the above-mentioned four-level categories refer to the fourth-level categories. For example, the first-level category "commercial furniture / supplies" includes the second-level category "office furniture", the second-level category "office furniture" includes the third-level category "office cabinets", and the third-level category "office cabinets" includes the fourth-level categories such as "low cabinets" and "locker cabinets".

[0117] And, the product-related pages provided on the selling client device:

[0118] 1) Order details page

[0119] Before entering the product order details page on the selling side: If you have not taken a photo of the product delivery information, a reminder to take a photo will be displayed on the order details page to guide you to take a photo of the product delivery information (see Figure 2A-3 On the contrary, if the product delivery proof information has been photographed, the reminder to take the photo will not be displayed on the order details page. In this case, the photographed delivery proof information can be displayed on the order details page (see Figure 2C or Figure 2D The order details page 16 displayed on the selling side client device as shown in FIG.

[0120] Specifically, the module status of the order details page includes the following:

[0121] a. Display the reminder to take photos for proof of shipment to guide users to take photos for proof of shipment. For example, see Figure 2A-3 The operation shown does not take a photo of the product delivery proof information before entering the order details page.

[0122] b. The seller takes a photo of the product delivery certificate, which can be displayed on the order details page for review. The recipient takes a photo of the product delivery certificate, or does not take a photo. If the recipient takes a photo, the photo can be viewed on the order details page.

[0123] c. The seller did not take a photo of the product's delivery certificate information, but the product has been shipped, and the shooting entrance is invalid. The recipient subsequently took a photo of the product's delivery certificate information or did not take it. If the recipient took a photo, he or she can still view the taken delivery certificate information through the order details page.

[0124] 2) Shipping page

[0125] Before entering the delivery page on the sales side: If the product delivery evidence information has not been photographed, a reminder to take a photo of the product delivery evidence information may be displayed on the delivery page to guide you to take a photo of the product delivery evidence information (for example, clicking the shooting control in the reminder to take a photo can trigger the shooting). For example, see Figure 2A-2 The delivery page 15 is shown in one of the three figures below; if the product delivery proof information has been photographed, the proof photography prompt will not be displayed on the delivery page. In this case, in some other example scenarios, the photographed delivery proof information can be displayed on the delivery page (see Figure 2A-2 One of the three figures above shows the shipping page 15). Of course, in other instance scenarios, the photographed shipping certificate information may not be displayed on the shipping page, and this embodiment does not limit this.

[0126] Note: The reminder to take a photo to keep evidence can also be displayed on the conversation page corresponding to the instant messaging channel established between the selling-side client device and the receiving-side client device.

[0127] The product order details page provided on the client device on the receiving side:

[0128] 1) After the seller has taken a photo of the product delivery evidence information, it can be viewed through the order details page; and the shooting entrance (including the shooting entrance provided on the session page) will only take effect after the product is shipped, that is: the evidence shooting prompt (the reminder to take a photo for receipt) will only be displayed on the corresponding page (such as the session page, the product order details page) passed by the client device on the receiving side after the product is shipped; among them, the shooting control in the evidence shooting prompt is the shooting entrance.

[0129] (2) The module status of the order details page includes the following:

[0130] a. The product has not been shipped, but the seller has taken a photo of the product shipment and left a proof of shipment. You can view the shipment proof information on the order details page (see Figure 3AOf course, in this case, in some other instances, it is also possible that the shipping certificate information cannot be viewed on the order details page, and this application does not limit this.

[0131] b. When the product has been shipped (e.g., in the middle of delivery), a reminder to take a photo is displayed (and / or a reminder to take a photo is displayed on the conversation page) to guide the recipient to take a photo of the product receipt information. Before shipment, the seller may have taken a photo of the product shipment information or not. If the seller has taken a photo, the seller can view the photo of the shipment information on the order details page;

[0132] c. The product has been shipped but has not been confirmed for receipt. If the recipient has taken a photo of the product's receipt information through the reminder, the receipt information will be displayed on the order details page. Before shipping, the seller may have taken a photo of the product's delivery information or not. If the seller has taken a photo, he or she can view the photo of the delivery information through the order details page.

[0133] d. The goods have been confirmed to be received, but the recipient has not taken a photo of the goods receipt information, and all the shooting entries in the proof shooting prompts are invalid. Before delivery, the seller took a photo of the goods delivery proof information or did not take a photo. If the seller took a photo, he can still view the shot delivery proof information through the order details page;

[0134] The specific implementation of guiding the shooting in the forward transaction described above can be as follows:

[0135] When a target product published online by the seller is ordered, a shipping proof photography prompt will be displayed on the corresponding page displayed by the selling side client device, which is used to guide the user to take photos of the shipping proof information of the target product before shipment (such as a video of the packaging process, one or more pictures of the packaging process). For example, after the target product is ordered, a shipping proof photography prompt can be automatically displayed on the conversation page of the instant messaging channel established between the selling side client device and the receiving side client device, and / or a shipping proof photography prompt can also be displayed on the shipping page of the target product. The displayed shipping proof photography prompt has a photography control, which is used as a photography entry to trigger the photography operation. Among them, when entering the delivery page to process the delivery, if it is determined that the delivery certificate information of the target product has been photographed (such as the shooting operation is triggered by the delivery certificate shooting prompt displayed on the conversation page in advance and the delivery certificate information shooting of the target product is completed), the delivery certificate shooting prompt will no longer be displayed on the delivery page, and a message for prompting that the delivery certificate information has been photographed (that is, the first photographed message described in other embodiments) can be displayed on the delivery page, and the photographed delivery certificate information can be viewed through this message. Of course, in other example scenarios, this message may not be displayed on the delivery page; conversely, if the delivery certificate information of the target product has not been photographed, the delivery certificate shooting prompt will be displayed on the delivery page.

[0136] After the target product has been shipped, all shooting entrances (i.e., all shooting entrances provided in the shipping evidence shooting prompts) will become invalid. At this time, the selling side client device will also trigger and display a prompt (such as a toast-type prompt) to prompt the selling side such as "You have shipped the product and can no longer shoot shipping evidence information."

[0137] Furthermore, after the target product is shipped, the recipient will be guided to take a photo of the target product's receipt information. For example, when it is determined that the target product's transportation status is in the delivery state, a prompt for taking a photo of the receipt will be triggered on a session page displayed on the recipient's client device and / or the target product's order details page. The prompt for taking a photo of the receipt has a photo control, which is used as a photo entry to allow the user to trigger a photo operation.

[0138] After the target product has been confirmed to be received, all shooting entrances (i.e., all shooting entrances provided in the receipt evidence shooting prompt) will become invalid. At this time, the client device on the receiving side will also trigger and display a prompt (such as a toast-like prompt) to prompt the receiving side user such as "You have confirmed the receipt and cannot shoot the receipt evidence information anymore." Among them, if the receiving side completes the shooting of the receipt evidence information based on the guidance of the receipt evidence shooting prompt before receiving the goods, it will also trigger a message providing the shot receipt evidence information (i.e., the second shot message described in other embodiments) on the conversation page or order details page, and the shot receipt evidence information can be viewed through this message.

[0139] 2) In the reverse transaction process, it supports bringing the photographed delivery certificate information and / or receipt certificate information into the corresponding page for display. In the reverse transaction, the modules involved and the corresponding function descriptions are shown in Table 52 below:

[0140] Table 52

[0141]

[0142] The specific implementation of supporting the import of photographing information in the reverse transaction described above can be as follows:

[0143] (21) In the case where the receiving side has taken a photo of the receipt information of the target product in advance, when the receiving side initiates an after-sales application such as return and refund for the target product purchased, the upload relevant voucher area on the after-sales application page (such as refund application) is generally automatically filled with the receipt information by default as relevant evidence for the after-sales application. Also, in the case where the selling side has taken a photo of the shipping information of the target product in advance, if the selling side rejects the initiated after-sales application, the shipping information is generally automatically filled with the shipping information on the rejection reason filling page as relevant evidence for the rejection. However, some scenarios cannot be ruled out, making it impossible to automatically bring in the shipping information and / or the receipt information. For example, if the default settings are changed, it may be impossible to automatically bring in the receipt information when the receiving side makes an after-sales application, and / or the shipping information when the selling side rejects the after-sales service.

[0144] (22) If the receiving side has entered and filled in the receipt certificate information when applying for after-sales service for the target product, and / or the selling side has entered and filled in the delivery certificate information when rejecting the after-sales application, the receipt certificate information and / or delivery certificate information will also be displayed in the after-sales progress details on the after-sales application processing page.

[0145] The after-sales application processing pages displayed on different client devices may differ, but the main contents are the same. For the after-sales application processing page displayed on the selling client device, please refer to Figure 4 The after-sales application processing page 17 shown in FIG. and the after-sales application processing page displayed on the receiving side client device can be found in FIG. Figure 5A The after-sales application processing page 23 is shown in FIG.

[0146] (23) Post-sale dispute initiation and supplementary evidence for rights protection

[0147] Regardless of the selling side and the receiving side, if the corresponding shooting information (such as receipt evidence information or delivery evidence information) has been uploaded in the previous evidence submission, the corresponding shooting information (receipt evidence information or delivery evidence information) will be automatically brought in for display on the displayed rights protection claim page when the small court rights protection application is triggered. If the corresponding information has been photographed but was not brought in during the previous evidence submission, the supplementary evidence link for rights protection supports checking the corresponding shooting information again to bring it in. When the small court rights protection enters the review stage, the receipt evidence information and / or delivery evidence information uploaded for evidence can be automatically displayed on the rights protection page in the review stage.

[0148] 3) The photographed shipping and / or receipt information is displayed on the front page of the customer service workstation. For example, when applying for manual customer service to intervene in resolving a dispute, the shipping and / or receipt information photographed for the target product can be displayed on the review voucher interface provided by the customer service workstation and the transaction message interface in the after-sales view module. The display of the shipping and / or receipt information described here can be seen in Figure 8.

[0149] It should be noted that: when displaying the shipping proof information and / or receipt proof information shot for the target product on the corresponding page, the shipping proof information and / or receipt proof information may be associated with the corresponding information tags. For example, if the shipping proof information includes the packing process information, and the receipt proof information includes the unpacking process information, and both the packing process information and the unpacking process information are videos, then when displaying the packing process information, the shipping proof information will be associated with the "packing video" tag, and when displaying the unpacking process information, the unpacking process information will be associated with the "unpacking video" tag.

[0150] Based on the above content, the various embodiments provided in this application will be described in detail below.

[0151] Among them, the various method embodiments provided below are applied to corresponding client devices, such as selling side client devices or receiving side client devices or customer service side devices. Specifically, the client device may refer to an electronic device that carries and runs a client. The electronic device may be, for example, a terminal device of the type of smart phone, tablet, smart wearable device, or a personal computer (PC) such as a desktop computer or a laptop computer. The client running on the electronic device is a specific program or application for communicating with the server. In each embodiment of the present application, the client may be a mobile client or a Web client, specifically, any application with e-commerce functions, such as a front-end application corresponding to an e-commerce platform (referred to as an e-commerce application) or a front-end application corresponding to a short video platform (belonging to an entertainment application), etc. Among them, the Web client is a web application accessed through a browser. An e-commerce platform is a platform with e-commerce functions, which is also commonly referred to as an online commodity trading platform or an online shopping platform, etc. For example, it may be a second-hand trading platform that can be used for online trading of personal idle items, or it may also be other types of e-commerce platforms, such as an e-commerce platform that supports online store functions (such as a cross-border e-commerce platform, etc.). Preferably, the main application scenario of this application is a second-hand trading platform. Among them, when the electronic device is a personal computer, by triggering the corresponding control displayed on the client interface (which may be the shooting control included in the evidence shooting prompt), it is possible to collect information related to online transaction goods with the help of an externally linked mobile collection device (such as a camera) to retain as transaction evidence.

[0152] The present application provides a commodity online transaction method, which is applied to a selling side client device or a receiving side client device. Specifically, the commodity online transaction method includes the following steps:

[0153] 001. On the client interface, a control for guiding the retention of evidence for online transaction goods is displayed;

[0154] 002. In response to the triggering of the control, calling a collection module on the client to collect evidence information related to the online transaction product;

[0155] 003. Upload the evidence information to the corresponding server.

[0156] In the above 001, the client is any application with e-commerce functions (such as various e-commerce applications, etc.), wherein the same application is run on the client device on the selling side and the client device on the receiving side. The online transaction commodities conducted through the client can be, but are not limited to: mobile phones, digital products, clothing, shoes, bags, computers, jewelry, cosmetics, electronic components and other commodities that can be traded and comply with laws and regulations.

[0157] Furthermore, the above-mentioned displayed control may refer to: the empty control included in the evidence photography prompt. Thus, the "control displayed on the client interface for preserving evidence of online transaction goods" in 001 above may include:

[0158] 0011. On the client interface, a reminder to take photos for evidence preservation is displayed;

[0159] 0012. The shooting control included in the evidence-keeping shooting prompt is a control for guiding the preservation of evidence for online transaction products.

[0160] In the above, if the client corresponds to the selling side, the client interface described here can be called the selling side client interface, and the proof-taking reminder can be called the delivery proof-taking reminder, and accordingly, the client interface can include: a conversation page for instant communication between the selling side and the receiving side, and / or a delivery page for delivering online transaction goods, and / or an order details page corresponding to the online transaction goods. If the client corresponds to the receiving side, the client interface described here can be called the receiving side client interface, and the proof-taking reminder can be called the delivery proof-taking reminder, and accordingly, the client interface can include: the conversation page, and / or an order details page corresponding to the online transaction goods.

[0161] For the specific implementation of the display of the reminder for taking photos to keep evidence, please refer to the relevant content described in other embodiments.

[0162] It should be noted that the above-mentioned displayed controls may include not only the shooting control, but also other controls in other embodiments, such as a recording control, which is used to guide the recording of online transaction goods. In the embodiment of the present application, preferably, the above-mentioned displayed control is a shooting control.

[0163] In the above 002, after detecting an operation such as a click on the displayed control, the control can call the acquisition module integrated in the client.

[0164] In the specific implementation, following the aforementioned steps 0011 to 0012, when the control is a shooting control, the acquisition module called is a shooting module. The shooting module can start the camera on the client device to shoot videos or pictures related to the online transaction goods as evidence information. That is, the evidence information may include a video and / or at least one picture; in addition to dynamic images, the video may also include audio information synchronized with the dynamic images in some other instances.

[0165] It should be noted that: in the case where this control is a recording control, the collection module called can be a recording module, through which the audio related to the online transaction goods can be recorded as evidence information. For example, before a certain product has been ordered and purchased but not shipped, the seller and the receiver are directly communicating by phone about the product. At this time, the seller can record the conversation to keep evidence, so that when "after-sales service problems, price fraud problems" and the like occur later, it can be used to prove that the after-sales service commitment made at the time of sale is consistent with the actual situation, and the actual payment amount of the receiver when purchasing this product is consistent with the negotiated price, etc. Alternatively, if the seller is experiencing the product before the product is shipped or the receiver is experiencing the product after unpacking, some performance of the transaction product (such as audio playback performance, etc.) can also be recorded for evidence. Among them, the above recording can also be corroborated with other evidence, such as chat records, payment vouchers, videos / pictures taken, etc.

[0166] In addition, if the client corresponds to the selling side, the evidence information described in 002 above can be called the shipping evidence information of the online transaction goods. Shipping evidence information includes packaging process information. Packaging process information may include product display information before packaging (such as detailed display information of appearance, performance, specific parameters, etc.), packaging process information (such as packaging, sealing, and pasting express delivery slips), etc. For example, if the selling side packs the goods at home and then goes to the express delivery point to send the goods, the selling side can take pictures of the display and packaging of the goods at home and the packaging and pasting of express delivery slips of the goods at the express delivery point after the packaging is completed to upload as evidence. For another example, if the selling side sends the goods to the courier to pick up the goods, the product display information and the courier packaging process can be shot from the courier entering the door to pick up the goods, until the courier leaves and the shooting is completed to upload as evidence. Further, the shipping evidence information may also include other types of information, such as the quality inspection process information made before packaging and shipping. For example, for precious metal products, the seller may also conduct quality inspection before packaging and shipping. During the quality inspection, the seller can shoot a "quality inspection video" for use as evidence in the future when a "authenticity dispute" occurs.

[0167] If the client corresponds to the receiving side, the evidence information described in 002 above can be called the receipt evidence information of the online transaction goods. The receipt evidence information includes but is not limited to the unpacking process information. The unpacking process information includes: the packaging display information when the package is not opened (such as the packaging appearance, express number information, etc.), the packaging opening information, the appearance, performance, specific parameters and other viewing information of the goods after unpacking, etc.

[0168] Furthermore, the method provided in this embodiment may also include the following steps:

[0169] SA1. After the collection of the evidence information is completed, it is determined that the evidence information is missing key information according to the type of the online transaction product;

[0170] SA2. If it exists, display a missing information prompt; the missing information prompt is used to prompt the key information missing in the evidence information, and the missing information prompt can trigger a re-shooting operation to call the acquisition module (such as a shooting module).

[0171] SA3. If it does not exist, the above step 103 is triggered to execute.

[0172] Furthermore, before executing the step of "detecting whether the retained evidence information contains any missing key information according to the type of the online transaction product" in SA1, the following steps may also be included:

[0173] SA0. If an editing operation triggered by the evidence information is detected, then:

[0174] SA01, display the edit page;

[0175] SA02. In response to an editing operation on the evidence information through the editing page, obtaining the edited evidence information;

[0176] SA03: Determine the edited evidence information as the collected evidence information related to the online transaction product.

[0177] And, accordingly, an implementation scheme of the above SA1 of "detecting whether the evidence information is missing any key information according to the type of the online transaction product" is: detecting whether the edited evidence information is missing any key information according to the type of the online transaction product.

[0178] For the specific implementation description of the above steps SA1-A3 and SA01-SA03, please refer to other embodiments combined with Figure 2B The relevant contents described will not be elaborated here.

[0179] In the above 003, the purpose of uploading the evidence information to the server includes but is not limited to: allowing the server to generate a corresponding captured message based on the received evidence information to return to the corresponding client device for display, sending the evidence information to the corresponding storage end through the server end for storage for subsequent call when needed, and / or further transmitting to the security control end for risk control review, etc. For related content, please refer to other embodiments combined with Fig. 9A and Fig. 9B Description of relevant content.

[0180] Based on this, further, the method provided in this embodiment may also include the following steps:

[0181] 004. Generate a message that the photo has been taken according to the evidence information;

[0182] 005. Display the photographed message on the conversation page and / or the order details page corresponding to the online transaction product.

[0183] In the above 004, the photographed message may be generated by the corresponding client device itself, or may be generated by the server. That is, in one embodiment, the specific implementation of the above 004 may include:

[0184] 0041. Receive the photographed message returned by the server; wherein, the photographed message is generated by the server based on the received evidence information.

[0185] For the specific implementation of the server generating the captured message, please refer to other embodiments combined with Fig. 9B Description of relevant content.

[0186] In the above 005, the photographed message includes a control. By operating the corresponding control in the photographed message, the aforementioned evidence information can be viewed. Among them, if the client corresponds to the selling side, the photographed message here may refer to the first photographed message described in other embodiments; and if the client corresponds to the receiving side, the photographed message here may refer to the second photographed message described in other embodiments.

[0187] Furthermore, if the client side corresponds to the selling side and has collected the evidence information before entering the delivery page of the online transaction product, it may also include: displaying the photographed message on the delivery page.

[0188] It should be noted that when the message of the photographed image is displayed, the photographing controls originally displayed on all pages will be invalid. The implementation of the invalidation may include but is not limited to: the reminder of the photographing image is no longer displayed, or the photographing controls in the reminder of the photographing image are in an unavailable state, etc. For the specific implementation description of the content described here, please refer to the relevant content in other embodiments.

[0189] It is necessary to supplement the present embodiment with the following explanations: For the specific implementation of the above steps included in the present embodiment, reference may be made to the relevant contents provided in other embodiments. Also, in addition to the above steps, the present embodiment may also include other steps, and for the other steps and specific implementations that may be included in the present embodiment, reference may also be made to the relevant contents in other embodiments.

[0190] An embodiment of the present application also provides a commodity online transaction method, which is applied to a selling side client device. Specifically, the commodity online transaction method includes the following steps:

[0191] 101. When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by a shooting control displayed on a selling-side client device, obtaining shipping evidence information shot for the target product;

[0192] 102. Generate a first photographed message based on the delivery certificate information;

[0193] 103. Displaying the first photographed message on a page related to the target product;

[0194] Among them, the shipping certificate information includes packaging process information; the first photographed message is used to prompt that the shipping certificate information of the target product has been photographed and uploaded, and the shipping certificate information can be viewed through the first photographed message.

[0195] In this application, the target product is an online sale product (also called an online trading product) released by the seller, which can be but is not limited to various online trading products such as mobile phones, clothing, shoes, bags, computers, jewelry, cosmetics, electronic components, etc. that can be traded and comply with laws and regulations.

[0196] In specific implementation, at least one application of the same type with e-commerce functions (also called client) is run on both the client device on the selling side and the client device on the receiving side. The selling side can publish the goods that it needs to sell online through this application on the client device on the selling side, and the receiving side can place an order to purchase the goods online through this application on the client device on the receiving side. Among them, the above-mentioned application (also called client) is a front-end application of a certain platform, which can be, but is not limited to, an e-commerce platform or an entertainment platform, etc., and is not specifically limited here, as long as the certain platform provides e-commerce functions.

[0197] For detailed description of the e-commerce platform and client devices, please refer to the relevant content in other embodiments.

[0198] When the target product posted online by the seller is ordered, an instant messaging channel (also called an online conversation channel or chat channel) will be established between the client device of the seller and the client device of the recipient, and a conversation page corresponding to the instant messaging channel will be displayed on the client device of the seller and the client device of the recipient. In this application, it is also called a conversation page for instant messaging between the seller and the recipient (buyer and seller). A conversation page (also called a conversation window page) refers to a chat window page that can send text, voice, picture and other messages, such as Figure 2A-1 The session page 11 shown in FIG. Figure 2A-1 or Figure 2A-2, a waiting for shipment message will be displayed on this conversation page. The waiting for shipment message is a conversation message of "I have paid, waiting for your shipment" automatically sent by the receiving side client device to the selling side client device in the tone of the receiving side as shown in the figure, and the waiting for shipment message has a "go to shipment" control, so that the selling side can directly enter the shipment page 15 by clicking the "go to shipment" control to process the shipment. Of course, the selling side can also enter the shipment page 15 in other ways. For example, a product information interface 10 can be fixedly displayed in the upper area at the top of the conversation page 11. The product information interface 10 displays at least part of the target product's price, freight, etc. In addition, the product information interface 10 also includes a "go to shipment" control, etc. The selling side can also enter the shipment page 15 by clicking the "go to shipment" control in the product information interface 10. Furthermore, a reminder 110 for photographing a shipment and leaving evidence can be displayed on the conversation page 11. The reminder 110 for photographing a shipment and leaving evidence is mainly used to prompt and guide the seller to photograph the shipment and leaving evidence information of the product before shipment, so that when encountering disputes such as quality and color, the platform can better help users to protect their rights. In addition to the reminder 110 for photographing a shipment and leaving evidence can be displayed on the conversation page 11, the reminder 110 for photographing a shipment and leaving evidence can also be displayed on other pages related to the target product. For example, the reminder 110 for photographing a shipment and leaving evidence can also be displayed on the shipment page 15 of the target product, so that the seller can complete the photographing of the shipment and leaving evidence information of the target product through the shipment page 15, and can also complete the ordering of the shipment of the target product. For another example, the reminder 110 for photographing a shipment and leaving evidence can also be displayed on the order details page of the target product when the target product is not in the shipment state.

[0199] With the above content, the method may also include the following steps:

[0200] 100. After detecting that an order for the target product has been placed, a reminder to take a photo to keep as evidence of delivery will be displayed on the client interface on the selling side.

[0201] Among them, the selling side client interface includes: a conversation page corresponding to the instant messaging channel established between the receiving side client device, and / or a delivery page corresponding to the target product, and / or an order details page of the target product.

[0202] In the above, the reminder for photographing the shipment evidence has the function of triggering the photographing operation. Also, when the reminder for photographing the shipment evidence is displayed, before entering the shipment page of the target product: if the seller has triggered the photographing operation through the reminder for photographing the shipment evidence displayed on the conversation page or the order details page, and completed the photographing of the shipment evidence information of the target product, in this case, the reminder for photographing the shipment evidence will no longer be displayed on the shipment page, but the first photographed message described in the above step 103 can be displayed, so that the photographed shipment evidence information can be displayed on the shipment page; of course, in other instance scenarios, the first photographed message may not be displayed, and this is not specifically limited here. For the content here, please refer to Figure 2A-2 Before entering the order details page of the target product: if the seller has already taken a photo of the shipping proof (e.g., the photo was triggered by the reminder to take a photo of the shipping proof displayed on the conversation page or the shipping page), in this case, the reminder to take a photo of the shipping proof will no longer be displayed on the order details page, but the first photo taken message can be displayed, so that the photo of the shipping proof can be displayed on the order details page. For more information, please refer to Figure 2A-3 shown.

[0203] In specific implementation, the reminder for taking photos for evidence of shipment not only has the function of prompting to take photos of the information of the goods for evidence of shipment, but also has the function of triggering the shooting operation: the seller can directly trigger the shooting operation through the reminder for taking photos for evidence of shipment, which is convenient for the seller to take photos. Figure 2A-1 As shown, the delivery proof photography prompt 110 includes a photography control 1101, and the seller can operate the photography control 1101 to enable the seller's client device to jump to the photography page (such as Figure 2B The shooting page 12 shown in the figure can be used to shoot a video or take one or more pictures of the target product information by operating the shooting page.

[0204] Therefore, the above-mentioned shipping proof photography prompt includes a photography control for guiding the triggering of the photography operation. And, accordingly, in the above-mentioned 101, "in response to the photography operation triggered by the photography control displayed on the selling side client device, obtaining the shipping proof information photographed for the target product" includes:

[0205] 1011. In response to operating the shooting control in the prompt for shooting the shipment evidence, jumping to a shooting page;

[0206] 1012. In response to a shooting operation triggered by the shooting page, obtain shipping certificate information of the target product.

[0207] Among them, in the above 101, the shooting operation needs to be triggered when the target product has not been shipped (i.e. before shipment), because: if the product is shipped, the seller will no longer be able to shoot the target product to obtain the actual shipping information for evidence retention. And the shipping information captured includes but is not limited to the packaging process information.

[0208] In specific implementation, the shooting page may include a photo control, a video control, etc. By operating the photo control, one or more pictures of the target product can be taken as a kind of shipping proof information, and / or, a video of a certain length or size can be taken for the target product by operating the video control as a kind of shipping proof information. That is, the shipping proof information of the target product may include but is not limited to one or more combinations of the following: pictures (such as express delivery photos, etc.) and videos related to the target product. Among them, the pictures and / or videos need to include at least key information related to the target product, such as key information reflecting the appearance of the target product, various performances, express packaging, express delivery order number, etc.

[0209] Figure 2B , an example of a packaging video of a target product (such as a mobile phone) shot through the shooting page 12 is shown. In the process of shooting the shipping certificate information of the target product through the shooting page 12, functions such as switching cameras and turning on flash are also supported. For example, if there are a "flip" control and a "flash" control on the shooting page 12, clicking the "flip" control can realize camera flipping, and clicking the "flash" control can turn on / off the flash.

[0210] After the shooting is completed, this embodiment also supports the function of editing the shipping certificate information. Figure 2B Taking the captured delivery certificate information as a packing process video as an example, after confirming that the packing process video is shot, an editing prompt interface can also be displayed. The editing prompt interface is used to prompt the user whether to edit the shot video, and the seller can also confirm the edit or reject the edit through the editing prompt interface. For example, the editing prompt interface may include a "yes" control and a "no" control. The "yes" control is used for the user to confirm the edit, and the "no" control is used for the user to reject the edit. For another example, the seller can use voice to confirm the edit or reject the edit based on the information prompted by the editing prompt interface. Figure 2BThis editing prompt interface is not shown in the figure. Further, when it is determined that the selling side has made a confirmed edit to the filmed packaging process video, it will jump to the video editing page 13, and the video editing page will bring in the packaging process video of the target product. The selling side can edit the packaging video by operating the corresponding function controls in the video editing page, and after the editing is completed, the "Done" control 130 in the video editing page can be clicked, so that the selling side client device will perform the detection operation on the edited packaging video. When the selling side refuses to edit the filmed packaging process video, the selling side client device will directly perform the detection operation on the packaging process video. In the above, the main purpose of detecting the packaging process video is to detect whether there is missing key information in the packaging process video. Different types of goods have different key information. For example, if the target product is a mobile phone, by detecting the video of the packaging process, it can be determined whether there are problems such as the mobile phone serial number not being shot, the appearance of the mobile phone (such as the back) not being shot clearly, and some performance of the mobile phone (such as the shooting function) not being shot. If so, it is determined that the filmed packaging process video has the problem of missing key information; if not, it is determined that the filmed packaging process video does not have the problem of missing key information. Further, if it is detected that the packaging process video has the problem of missing key information, an information missing prompt interface 131 will be displayed on the upper layer of the video editing page 13 to prompt which key information is missing in the packaging process video; and the information missing prompt interface 131 can also trigger the shooting operation to reshoot the packaging process video of the target product. For example, you can click the "shoot again" control 1310 in the information missing prompt interface to trigger the shooting operation again to reshoot the packaging process video of the target product. If it is detected that there is no problem of missing key information in the packaging process video, a message of the information that the shipment has been filmed and left as evidence will be automatically sent to the receiving side in the conversation page in the tone of the selling side. For example, the message "The packaging process video of the target product has been filmed. You can also film the unpacking process video before receiving the goods to effectively avoid disputes arising from quality, color, etc." is displayed in the conversation page 11. The displayed information message of the shipment has been filmed and left as evidence is also referred to as the first filmed message 111 in this embodiment. In addition, a prompt message 14 of successful video filming can also be displayed in the upper layer of the conversation page. The user can close this prompt message 14 by clicking the "X" control (for closing control) or the "I know" control on the prompt message 14. Of course, it is also possible to wait for the prompt message 14 to be automatically closed after the display time reaches the set time.

[0211] Combination Figure 2B The above content described, that is, the method may also include the following steps:

[0212] SB1. After the shipping certificate information of the target commodity is photographed, it is determined whether the shipping certificate information is missing key information according to the type of the target commodity;

[0213] SB2. If it exists, then display the missing information prompt information, wherein the missing information prompt information is used to prompt the key information missing in the delivery certificate information, and the missing information prompt information can trigger a re-shooting operation; if it does not exist, execute the aforementioned steps 102 to 103 to realize the generation and display of the first photographed message, and display a successful shooting prompt.

[0214] The determination that the shooting of the shipping proof information of the target product is completed includes but is not limited to: the shooting time reaches a set time, the shooting completion instruction is received, the size of the shot shipping proof information reaches a set size, the number of pictures included in the shot shipping proof information reaches a set number, etc. The receipt of the shooting completion instruction can be determined when it is monitored that the user triggers the end of the shooting operation through the shooting page.

[0215] Furthermore, before executing "detecting whether the delivery certificate information contains missing key information according to the type of the target commodity" in SB1, the following steps may also be included:

[0216] SB0. If an editing operation triggered by the shipping certificate information is detected, then:

[0217] SB01, display the edit page (such as Figure 2B The video clip page shown in 13);

[0218] SB02, in response to the editing operation of the delivery certificate information through the video editing page, obtaining the editing

[0219] The edited shipping certificate information;

[0220] SB03. Determine the edited delivery certificate information as the delivery certificate information of the target product.

[0221] Correspondingly, one implementation scheme of the above SB1 of "detecting whether the shipping certificate information contains any missing relationship information according to the type of the target product" is: detecting whether the edited shipping certificate information contains any missing key information according to the type of the target product.

[0222] Figure 2A-2The three figures above show that the shooting page is entered by operating the shooting control contained in the shipment evidence shooting prompt 110 displayed in the conversation page 11, thereby completing the shooting of the shipment evidence information of the target product; further, it is also shown that after the shipment evidence information is successfully shot, the shipment page 15 of the target product is entered to carry out the shipment processing. In this case, the shipment evidence shooting prompt 110 will no longer be displayed on the shipment page 15, but the first shot message 111 described in 102 to 103 above can be displayed on the shipment page 15. Of course, in other example scenarios, the first shot message 111 may not be displayed on the shipment page 15, and this embodiment is not specifically limited by comparison.

[0223] Figure 2A-2 The following three figures in the figure show that the target product's delivery page 15 is first entered, and then the target product's delivery certificate information is photographed and the shipment is completed through the delivery page. Among them, after the shooting page is entered by operating the shooting control 1101 contained in the delivery certificate shooting prompt 110 displayed on the delivery page 15, and the delivery certificate information of the target product is successfully shot, the delivery certificate shooting prompt 110 displayed on the delivery page 15 can also be updated to the aforementioned first shot message 111 (this is not shown in the following three figures).

[0224] Figure 2A-3 In the figure, it is shown that the order details page of the target product is first entered in the state of "the buyer has paid, waiting for the seller to ship", and then the shipping evidence information of the target product is photographed through the order details page. After the shooting is successful, the shipping evidence shooting prompt 110 displayed in the order details page can also be updated to the aforementioned first shot message 111.

[0225] When the shipping certificate information of the target product is successfully photographed at the selling side, the selling side client device will execute the above steps 102 to 103 according to the successfully photographed shipping certificate information.

[0226] For example, see Fig. 9A and Fig. 9B, still taking the packaging process video as the delivery certificate information as an example, after the sales side client device determines that the packaging process video is successfully shot, it will upload the shot packaging process video to the storage end for storage. In specific implementation, the sales side client device can actively upload the acquired shooting data to the storage end in real time, or it can passively wait for the storage end to pull the stream before uploading the acquired shooting data to the storage end, which is not specifically limited here. The storage end can be but not limited to the cloud object storage service (Object Storage Service, OSS) provided by the corresponding middle platform. The middle platform can be understood as a public service platform, specifically, it can be understood as a transaction / data content platform that can serve multiple e-commerce platforms. After the storage end receives the packaging process video sent by the sales side client device, it can return the url (Universal Resource Locator, also called web address) of the packaging process video to the sales side client device. In addition, the sales side client device will also send the packaging process video and the corresponding url to the corresponding server (such as the server corresponding to the e-commerce platform) through the gateway (mtop), and the server can be a single server, a service cluster composed of multiple servers, a virtual server, etc. The server will generate a first filmed message based on the received packaging process video and the corresponding URL. The first filmed message is an IM message, and the server will also mark the packaging process video contained in the first filmed message (such as adding a label "packing video"), and then send the first filmed message to the selling side client device. The selling side client device will then display the received first filmed message on the corresponding page so that the receiving side participating in the conversation can be informed.

[0227] For example, the selling-side client device will send the first photographed message to the receiving-side client device through the instant messaging channel in the selling-side tone, thereby displaying the first photographed message on the conversation page corresponding to the instant messaging channel.

[0228] And / or, for example, based on other embodiments combined Figure 2A-2 Regarding the content described, if the shipping evidence information has been photographed before entering the shipping page, the first photographed message can also be displayed on the shipping page of the target product, and the shipping evidence photography prompt will no longer be displayed.

[0229] And / or, for example, after the seller successfully photographs the shipping proof information of the target product, the target product is successfully shipped. At this time, the seller will further send a corresponding shipping message to the recipient in the tone of the seller, such as Figure 2A-1 or Figure 2A-2 The conversation message "The goods have been shipped, waiting for your confirmation of receipt, please confirm receipt after checking that they are correct" is displayed on the conversation page; and Figure 2CAs shown, the aforementioned first photographed message 111 will also be displayed on the order details page 16 of the target product.

[0230] Here is a further explanation for the above example: Fig. 9A and Fig. 9B , the first filmed message generated by the server will also be uploaded to the storage end for storage, and the security control end will also conduct a risk control review on the packaging process video stored in the storage end. Among them, the risk control review is to use the review strategy of machine review + human review to determine whether there is a risk in the packaging process video. Specifically, it may refer to first using an algorithm strategy (such as a machine learning model, etc.) to conduct a machine review on the packaging process video. If the machine review cannot determine whether the packaging process video has a risk, it will be manually reviewed. According to the review results of the machine review + human review, the status of the packaging process video will be marked. For example, if it is determined that the packaging video is at risk, the security control end will send a violation message notification to the middle end, so that it will set the status of the packaging process video stored on the storage end to violation; if it is determined that the packaging process video is normal, the security control end will send a normal message notification to the middle end, so that it will set the status of the packaging process video stored on the storage end to normal. In the case that the packaging process video violates the rules, a corresponding message notification will be sent to the penalty center to notify the packaging process video of the violation. Accordingly, the penalty center can remove the packaging process video that violates the rules (such as revoking, deleting, prohibiting playback / use (not playable / usable), etc.), so that in the subsequent links such as uploading vouchers / messages, querying / using the packaging process video, etc., it will be given that the packaging process video has security risks and cannot be used any longer, and the user will be prompted whether to reshoot and upload it. For example, in the case that the packaging process video is prohibited from use (such as uploading, etc.), if the selling side still insists on uploading, the selling side will also be punished such as deducting points, and the penalty notification will be pushed to the selling side through the selling side client device. Among them, if the risk determination result of the packaging process video is not accepted, this embodiment also supports the withdrawal of appeal.

[0231] Based on the above description, a specific implementation of the above 102 "generating a first photographed message based on the shipping certificate information" may include: sending the shipping certificate information to the server corresponding to the platform used for the target commodity transaction (such as an e-commerce platform, etc.), and the server generating a first photographed message based on the shipping certificate information; receiving the first photographed message returned by the server.

[0232] Of course, in other embodiments, the selling-side client device may also locally execute the above step 102 to realize the generation of the first shooting message, which is not limited here. Preferably, in this embodiment, the first shooting message is generated by the server.

[0233] Furthermore, the above 103 “displaying the first photographed message on a page related to the target product” may include:

[0234] After the conversation page, display the first photographed message; and / or,

[0235] Before the seller enters the shipping page, if the shipping evidence information has been photographed, the first photographed message is displayed on the shipping page, and the shipping evidence photography prompt is not displayed on the shipping page; and / or,

[0236] Before the seller enters the order details page, if the shipping proof information has been photographed, the first photographed message will be displayed on the order details page of the target product, and the shipping proof photography prompt will not be displayed on the order details page.

[0237] Before the seller enters the order details page, the status of the order details page may be "the buyer has paid, but the seller has not shipped" or "shipped". When the transportation status of the target product is such as successfully sent and waiting for collection, collected and waiting for transportation, in transportation, in delivery, signed for, etc., the target product can be considered to be in the shipped state.

[0238] The above describes the situation where the seller shoots the shipping information of the target product before the target product is shipped. There is another situation: if the seller fails to shoot the shipping information of the target product due to some factors, the target product has already been shipped. In this case, all the entry points for shooting the shipping information of the product will become invalid, that is, this embodiment will invalidate the shooting control in the shipping information shooting prompt, so that the user can no longer shoot the shipping information of the product through the shipping information shooting prompt. This can effectively prevent the seller from shooting false shipping information of the product after the product has been shipped and uploading it as the shipping information of the shipped target product. For example, if the shipped target product has defects in performance and / or appearance, the seller may find another product that is the same as the target product and has no defects to shoot the packaging process video as the shipping information of the shipped target product and upload it, and pass off inferior goods as good ones; and this embodiment makes all the entry points for shooting the shipping information of the product invalid after the target product has been shipped, so that the seller can no longer shoot and upload the shipping information of the product, and prevent the above-mentioned phenomenon of passing off inferior goods as good ones from happening.

[0239] Thus, further, the method may also include the following steps:

[0240] 104. After the order status of the target product is in the shipped status, if no shooting operation event is detected, the shooting control is updated to an invalid status, and a prompt indicating that shooting is impossible is displayed.

[0241] Among them, the method of updating the shooting control to an invalid state includes but is not limited to the following: setting the shooting control to an unavailable state (such as setting it to gray to indicate unavailable), hiding the shooting control in the shipping proof shooting prompt (such as deleting the shooting control), making the shipping proof shooting prompt disappear, etc. And, the displayed unable to shoot prompt is mainly used to prompt that the product has been shipped and the product shipping proof information cannot be photographed. In specific implementation, for example, the unable to shoot prompt can be displayed in the conversation page, or the unable to shoot prompt can be displayed in the upper layer of the conversation page, etc.

[0242] Further, see Figure 4If the receiving side has also made an after-sales application for the target product (such as a return and refund application), the after-sales application message 114 sent in the tone of the receiving side will be automatically displayed on the conversation page, and the selling side can directly click the "go to process" control 1140 in the after-sales application message 114 to enter the after-sales application processing page 17 of the target product to process the after-sales application applied by the receiving side. Of course, the selling side can also enter the after-sales application processing page 17 in other ways, for example, it can also enter the after-sales application processing page 17 by operating the corresponding after-sales details control (such as the "refund details" control) in the product information interface 10 fixedly displayed in the upper area at the top of the conversation page, and this embodiment does not specifically limit this. Among them, when the receiving side has photographed the receipt information for the target product, generally by default (unless the selling side changes the default setting), the receipt information of the target product will be automatically brought into the after-sales processing page 17 and displayed in the corresponding location area, such as: the after-sales application processing page 17 has an area for displaying after-sales progress details, and the receipt information can be displayed in the progress node area indicating that the receiving side has initiated the after-sales application. The above-mentioned after-sales application processing page 17 supports operations such as rejecting applications, rights protection applications, and agreeing to after-sales applications. When the selling side, for example, clicks on "Reject Application" in the after-sales application processing page 17 to make a rejection operation, the selling side client device will respond to this rejection operation and jump to display the rejection information filling page 18. The selling side can fill in the rejection reason and rejection explanation of the after-sales application through the rejection information filling page 18, and upload relevant certificates. Among them, if the seller has taken photos of the shipping certificate information for the target product before delivery, generally by default, the shipping certificate information will be automatically brought in on the rejection information filling page 18. For example, the brought-in shipping certificate information will be displayed in the area for uploading evidence (such as the supplementary description and evidence area shown) as relevant evidence of the rejection reason. After filling in, the seller can click the "Submit" control. Correspondingly, the seller's client device will respond to this submission operation and update the after-sales processing page 17 according to the rejection information obtained from the rejection information filling page. Among them, it mainly updates the after-sales progress details in the after-sales processing page 17 to update the current progress node to the node where the seller has rejected the after-sales service, and displays the reasons, explanations and relevant evidence for rejecting the after-sales service. In addition to updating the after-sales processing page 17, it also automatically sends a conversation message of rejecting the after-sales application to the receiving side in the tone of the seller, such as Figure 5A The dialog message "I refuse the return and refund application" displayed on the dialog page is shown in the figure, and the recipient can also enter the after-sales application processing page through the after-sales application rejection dialog message. Among them, due to the different roles of the seller and the recipient, the after-sales application processing page displayed on the seller's client device and the recipient's client device will be slightly different, but the main content such as after-sales progress details is the same.

[0243] Based on the combination Figure 4 The method may further include the following steps:

[0244] 105. In response to a de-processing operation triggered when after-sales service is applied for the target product, display an after-sales service application processing page for the target product;

[0245] 106. When a rejection operation is detected through the after-sales application processing page:

[0246] 1061. Display a rejection information filling page; the rejection information filling page automatically displays the shipping certificate information of the target product;

[0247] 1062. In response to a submission operation triggered by the information filling page, the rejection information filled in on the rejection information filling page is displayed in the after-sales application processing page; the rejection information includes the delivery certificate information.

[0248] In the above, the after-sales application for the target product is triggered by the receiving side, and the types of after-sales application include but are not limited to: refund only, return and return, exchange, insurance, etc. The processing operation can be triggered by the aforementioned after-sales application session message 114 or the corresponding after-sales detail control (such as the "refund details" control) in the product information interface 10. And, if it is determined that the receiving side has photographed the receipt and proof information for the target product, the receipt and proof information can be automatically brought in by default in the after-sales application processing page for display, and the second photographed message received from the receiving side client device is also displayed in the session page. The second photographed message is generated based on the receipt and proof information, and is mainly used to prompt the receipt and proof information of the photographed product, and the receipt and proof information of the target product can be viewed through the second photographed message. Moreover, when the target product is applied for after-sales, a third message is also displayed in the session page to prompt the application for after-sales, and the after-sales application processing page can be entered through the third message. The third message is the aforementioned after-sales application session message 114.

[0249] Furthermore, the method further comprises the following steps:

[0250] 107. When it is determined that a rights protection application is triggered for a target product, the target product's shipping certificate information can be automatically displayed on the rights protection page of the target product displayed on the client device of the selling side;

[0251] Among them, if the receiving side has taken a photo of the target product and left a receipt certificate, the receipt certificate information can also be displayed on the rights protection page; the rights protection mechanism corresponding to the rights protection page is a third-party intervention review mechanism. That is, the rights protection mentioned here is carried out through a small court.

[0252] In the above, the triggering of rights protection application may include the following two situations:

[0253] 1) The rights protection application can be made by the receiving side.

[0254] For example, see Figure 5A Or 5B, the selling side rejects the after-sales application for the target product, and the receiving side can make a rights protection application for the rejection through the after-sales application processing page of the target product displayed on the receiving side client device (such as the after-sales application processing page 23), such as clicking the "I want to protect my rights" control on the after-sales application processing page to make a rights protection application. After the receiving side makes the rights protection application, the rights protection claim page 24 will be displayed on the receiving side client device. If the receiving side has taken photos of the receipt information of the target product before receiving the goods, the receipt information will be automatically included in the rights protection claim page 24 as evidence for the rights protection claim. Furthermore, when the receiving side needs to supplement other relevant evidence for the rights protection claim, it can also click the "Supplement Evidence" control on the rights protection claim page 24. In response to the click operation of the "Supplement Evidence" control, the receiving side client device will display a supplementary evidence interface (not shown in the figure) on the upper layer of the rights protection claim page 24 to upload other relevant evidence. The supplementary evidence interface displayed on the receiving side client device described here can be found in Fig. 6A The supplementary evidence interface is displayed for the supplementary evidence operation triggered by the seller. Afterwards, in response to the start of the rights protection operation triggered by the recipient through the rights protection claim page 24 (such as clicking the "Start Rights Protection" control on the rights protection claim page 24), the rights protection page 25 in the stage of supplementary evidence application for rights protection will be switched on the client device of the recipient, and the receipt evidence information of the target product will be automatically displayed on the rights protection page 25.

[0255] Among them, continue to see Figure 5A In the rights protection page 25 shown in the figure, if the seller has taken a photo of the shipping certificate information of the target product in advance, and brought the shipping certificate information into the evidence when refusing after-sales service, the shipping certificate information of the target product can also be automatically brought into the rights protection page 25 for display, such as displaying the shipping certificate information at the node where the seller refuses the after-sales application in the rights protection page 25. And, continue to see Figure 5B As shown, if the seller has not taken photos of the delivery certificate information for the target product in advance, or has taken photos of the delivery certificate information for the target product but the default settings were changed when the after-sales service was rejected before and it could not be automatically brought in, in this case, only the message "The seller has no evidence yet" will be displayed at the node where the seller rejects the after-sales application on the rights protection page 25.

[0256] In addition, the subsequent seller can also provide additional relevant evidence for the rights protection application. For example, see Fig. 6AAfter the receiving side initiates a rights protection application, the receiving side client device will send a rights protection application initiation session message to the selling side client device in the receiving side user tone, and the selling side client device will display the rights protection application initiation session message on the displayed session page, such as Fig. 6A In the conversation page, a conversation message "I have initiated a small court rights protection application" is displayed in the tone of the user on the receiving side; in response to the seller's click operation on the "Go to view" control in the conversation message for the rights protection application, the seller's client device will switch to display the rights protection page 25' in the stage of supplementing evidence for the rights protection application. The rights protection page 25' supports the seller to agree to the after-sales application (such as clicking the "Agree to Return" control) and supplement relevant certificates for rejecting after-sales (such as clicking the "Correct Evidence" control). For example, if the seller triggers the operation of agreeing to the after-sales application through the rights protection page 25', the rights protection application process will end and enter processes such as return and refund. For another example, if the selling side triggers a supplementary evidence operation through the rights protection page 25', the supplementary evidence page will be displayed in at least part of the upper area of ​​the rights protection page 25', and the selling side can upload the relevant certificates for refusing after-sales through the supplementary evidence page. Furthermore, in response to the submission operation triggered by the selling side through the supplementary evidence page (such as clicking the "Submit" control), the rights protection page 25' will be updated according to the evidence information uploaded on the supplementary evidence page, such as displaying the uploaded evidence information at the node where the selling side refuses after-sales application.

[0257] It should be noted that: if the seller has recorded the shipping certificate information, but the shipping certificate information was not brought in during the previous evidence stage (such as the evidence involved in the rejection of the after-sales application stage), in this case, this embodiment also supports the option of adding the shipping certificate information again through the supplementary voucher link. Figure 6B , a "supplementary evidence" control is displayed in the rights protection page 25' of the target product displayed on the client device of the selling side. After the selling side clicks on this "supplementary evidence" control, a supplementary evidence page will be displayed in the upper part of the rights protection page 25'. The supplementary evidence page can display the shipping certificate information that was taken by the selling side but failed to be brought in, and the shipping certificate information is displayed in association with the corresponding selection element 251. The supplementary evidence page can also display a prompt such as "You have taken shipping certificate information but have not uploaded it. You can check and upload it." The selling side can check the shipping certificate information through the selection element 251 displayed in association with the shipping certificate information, so as to upload the shipping certificate information as supplementary evidence. Or, for example, see Figure 6CAs shown, after the supplementary evidence page is displayed on the client device of the selling side, a prompt window 252 may be displayed on the supplementary evidence page. Through the prompt window 252, the shipping certificate information of the target product that was not previously uploaded can be partially or completely checked and uploaded as supplementary evidence. If the selling side directly closes the prompt window 252, it indicates that the user has not checked and uploaded the shipping certificate information; after that, the selling side can continue to upload other relevant vouchers through the supplementary evidence page. The prompt window 252 may be displayed only after it is detected that the selling side has triggered the upload operation through the supplementary evidence page, or it may be automatically displayed after the supplementary evidence page is displayed without any operation by the user. This is not specifically limited here.

[0258] 2) Alternatively, the rights protection application can also be made by the selling side.

[0259] For example, see Figure 4 After rejecting the after-sales application, the seller can also directly apply for rights protection through the after-sales application processing page displayed on the seller's client device (such as the updated after-sales application processing page 17 shown); or, after the target product is applied for after-sales, the seller can directly apply for rights protection through the after-sales application processing page displayed on the seller's client device, without performing the aforementioned operations of rejecting the after-sales application and filling in the rejection reason. The seller can also trigger the application for rights protection by clicking the "I want to protect rights" control on the after-sales application processing page of the target product displayed on the seller's client device.

[0260] Similarly, after the selling side makes an application for rights protection for the target product, if the selling side has taken photos of the shipping certificate information for the target product in advance and / or the receiving side has taken photos of the receipt certificate information for the target product before receipt, the shipping certificate information and / or receipt certificate information of the target product can be automatically brought in and displayed on the rights protection page of the target product.

[0261] Regardless of which party initiates the rights protection application, when the rights protection application enters the review stage, the rights protection page will be updated as follows: Figure 7 The rights protection page in the rights protection review stage is shown. In the rights protection review stage, an online voting mechanism will be used to review the rights protection application for the target product. If you are dissatisfied with the review result, you can file an appeal; after the appeal is filed, it will enter the manual review stage of the small court.

[0262] The specific implementation of the manual review process in the small court will be combined with other embodiments. Fig. 8A and Figure 8BThe relevant content of the description has been described in detail, so I will not go into details here. In addition, in addition to applying for manual customer service intervention after losing the small court rights protection case, the seller and / or the recipient can of course also apply for manual customer service intervention in other scenarios to resolve disputes. For example, if the two parties cannot reach an agreement on the dispute, one of the parties can directly apply for manual customer service intervention to resolve the dispute without first applying for a small court rights protection. The application for manual customer service intervention in other scenarios will also be described in detail in other embodiments, so I will not go into details here.

[0263] Another embodiment of the present application also provides a commodity online transaction method, which is applied to a receiving-side client device. Specifically, the commodity online transaction method includes the following steps:

[0264] 201. When the order status of the target product is in a waiting-for-receipt status, in response to a shooting operation triggered by a shooting control displayed on the receiving-side client device, obtaining receipt evidence information shot for the target product;

[0265] 202. Generate a second photographed message according to the receipt evidence information;

[0266] 203. Displaying the second photographed message on a page related to the target product;

[0267] The target product is an online product released by the seller and purchased by the recipient. The receipt information includes the unpacking process information. The second photographed message is used to prompt that the product receipt information has been photographed and uploaded, and the receipt information of the target product can be viewed through the second photographed message.

[0268] In the above, the receiving side places an online order to purchase the target product published by the selling side through an application (a front-end application of a platform (such as an e-commerce platform, etc.)) running on the receiving side client device. After the target product is ordered, an instant messaging channel will be established between the selling side client device and the receiving side client device, and the conversation page corresponding to the instant messaging channel will also be displayed on the selling side client device and the receiving side client device. In addition, when the selling side has shipped the target product and it has been received by the logistics company, the order status of the target product will usually change to the waiting state (or confirmed receipt state or shipped state).

[0269] For detailed description of the target product, please refer to the relevant content in other embodiments.

[0270] In the above 201, the displayed shooting control may be a control included in the receipt evidence shooting prompt. The receipt evidence shooting prompt may be displayed according to the transportation status of the target product, so as to support the receiving side to shoot the receipt evidence information for voucher retention, so as to facilitate the resolution of subsequent disputes. For example, the display of the receipt evidence shooting prompt may be triggered when the transportation status of the target product is the shipped status (more specifically, it may be the delivery status).

[0271] Based on this, the method may further include the following steps:

[0272] 200. When it is determined that the order status of the target product is shipped, a reminder to take a photo of the product for receipt is displayed on the receiving side client interface. Specifically, the reminder to take a photo of the product for receipt is displayed on the conversation page corresponding to the instant messaging channel established with the selling side client device and / or the order details page of the target product.

[0273] The receipt proof photography prompt is used to prompt the user to take a photo of the product receipt proof information before confirming receipt, and includes a photography control to guide the triggering of the photography operation.

[0274] In the above, when the target product is in the state of being picked up and waiting for transportation or being transported, the reminder to take a photo of the receipt can be displayed on the conversation page or the order details page of the target product. Alternatively, the reminder to take a photo of the receipt can be displayed on the conversation page or the order details page of the target product only when the target product is in the state of being delivered or waiting for receipt. Preferably, the reminder to take a photo of the receipt is triggered when the target product is in the state of being delivered. That is, a specific technical solution for implementing the above step 200 includes:

[0275] 2001. When the order status of the target product is shipped, a reminder to take a photo to keep a receipt of the product is displayed on the session page and / or the order details page of the target product according to the transportation status of the target product.

[0276] Preferably, in the above 2001, “displaying a reminder to take a photo of the receipt and keep a receipt of the target product on the conversation page and / or the order details page of the target product according to the transportation status of the target product” may specifically include:

[0277] 20011. When the transportation status of the target product is being delivered, a reminder to take a photo to keep a receipt is displayed on the session page and / or the order details page of the target product.

[0278] For example, see Figure 3AThe second one in the middle of the three pictures below shows that when the transportation status of the target product is being delivered, the client device on the selling side will automatically send a conversation message such as "I see that the logistics is being delivered, have you received the goods?" to the receiving side in the tone of the selling side and display it on the conversation page. Furthermore, correspondingly, after the client device on the receiving side receives the conversation message, it will trigger the display of a reminder to take photos of the receipt of the goods. For example, a reminder 23 for taking photos of the receipt of the goods is displayed on the conversation page. The reminder 23 for taking photos of the receipt of the goods contains a shooting control 230 for guiding the triggering of the shooting operation. At the same time, as shown in FIG. Figure 3A The first one on the left of the three figures below can also display a reminder to take a photo of the receipt of the target product on the order details page 21 of the target product provided by the client device on the receiving side. The reminder to take a photo of the receipt of the target product will not be displayed on the order details page and the session page of the target product displayed on the client device on the selling side.

[0279] It is understandable that the above-described examples are only illustrative. Of course, the client device on the receiving side can also directly trigger the display of the receipt evidence photography prompt when it determines that the target product is in the process of delivery, without having to wait for the receipt of a conversation message such as "I see that the logistics is being delivered, have you received the goods" sent by the client device on the selling side to trigger the display.

[0280] The receiving side can trigger the shooting of the target product's receipt evidence information by operating the shooting control included in the receipt evidence shooting prompt. For the implementation of shooting the receipt evidence information, please refer to the relevant content of the implementation of shooting the delivery evidence information described in other embodiments, and will not be described in detail here. Among them, the shot receipt evidence information may include unpacking process information, and the unpacking process information may include a video of the unpacking process of the target product and / or one or more unpacking process pictures.

[0281] If the receiving side has taken a photo of the receipt information for the target product, the receiving side client device will execute the above 202-203, that is, it will generate a second photographed message based on the receipt information, and will also automatically send the second photographed message to the selling side client device in the tone of the receiving side user, so that the selling side user can see it on the conversation page and / or the order details page of the target product. Figure 2D or Figure 3AThe second photographed message 112 shown in the above may prompt that the product receipt information (such as a video of the unpacking process) has been photographed, and the target product receipt information may also be viewed through the second photographed message 112. For example, the seller may view the receipt information by clicking the play control 1121 in the second photographed message 112 displayed in the session page 11, and / or, the seller may view the receipt information by clicking the view control 1122 in the second photographed message 112 displayed on the order details page 16 of the target product provided by the client device on the seller's side. In addition, if the recipient has already photographed the receipt information through the receipt photography prompt displayed on the session page before entering the order details page of the target product, the receipt photography prompt will no longer be displayed in the order details page of the target product, but the second photographed message may be displayed. This situation is not shown in the relevant attached figure, but can be seen in the accompanying drawings. Figure 2D The middle right figure shows the order details page of the target product provided on the selling side client device

[0282] For the specific implementation of generating the second photographed message, please refer to the related contents of generating the first photographed message described in other embodiments, which will not be described in detail here.

[0283] When the client device on the receiving side switches to display the order details page of the target product, if the seller has taken a photo of the target product and left a shipping certificate, the shipping certificate information of the target product can also be viewed through the order details page of the target product provided by the client device on the receiving side. Figure 3A The order details page 21 of the target product displayed on the client device on the receiving side shown in the figure can display information prompting the seller that the shipping proof information has been photographed and uploaded below the receipt proof photography prompt, and the shipping proof information of the target product can be viewed by clicking the "View" control 312 next to this information.

[0284] Based on the above content, the above 203 "displaying the second photographed message on the page related to the target product" may include: displaying the second photographed message on the conversation page; and / or, before entering the order details page on the receiving side, if the receipt evidence information has been photographed, then the second photographed message is displayed on the order details page, and the receipt evidence photography prompt is not displayed on the order details page.

[0285] Furthermore, in order to ensure that the receipt information taken by the receiving side is authentic and valid, all the shooting entrances provided in this embodiment will be invalid when the target product is in the received state, because this can avoid the occurrence of shooting false receipt information, for example, it can avoid the receiving side using other products of the same type and similar to the target product to shoot false receipt information and upload it. Based on this, the method can also include the following steps:

[0286] 204. After the order status of the target product is in the received state, if no shooting operation event is detected, the shooting control in the receipt evidence shooting prompt is updated to an invalid state, and a prompt indicating that shooting is impossible is displayed.

[0287] Among them, the method of updating the shooting control to an invalid state includes but is not limited to the following: setting the shooting control to an unavailable state (such as setting it to gray to indicate unavailable), hiding the shooting control in the receipt proof shooting prompt (such as deleting the shooting control), making the receipt proof shooting prompt disappear, etc. And, for example, a shooting failure prompt can be displayed on the conversation page. The shooting failure prompt displayed here is mainly used to prompt that the target product has been confirmed to be shipped and the product receipt proof information cannot be photographed.

[0288] Furthermore, after receiving the target product, the recipient may also apply for after-sales service for the target product, such as applying for a refund only or a refund and refund. In this embodiment, when applying for sales, if there is a receipt certificate information, the receipt certificate information will be included in the after-sales application page, after-sales application processing page, etc. by default to make relevant vouchers for applying for after-sales service. That is, the method provided in this embodiment may also include the following steps:

[0289] 205. In response to the after-sales application operation triggered for the target merchant, display an after-sales application page; wherein the receipt certificate information of the target product is displayed on the after-sales application page;

[0290] 206. In response to a submission operation triggered by the after-sales application page, the receipt proof information is displayed in the after-sales application processing page of the target product, and a third message is sent to the selling side client device to be displayed in the session page; wherein the third message is used to prompt the after-sales application, and the after-sales application processing page can be entered through the third message.

[0291] In the above, the types of after-sales applications triggered by the user on the receiving side client device for the target product include but are not limited to: refund only, return, exchange, insurance, etc.

[0292] See Figure 3BAs shown, if the order details page 21 of the target product provided by the receiving side client device also triggers an after-sales application, such as clicking "Apply for Refund" on the order details page 21, the receiving side client device will switch to display the after-sales application page 22, and the receiving side can enter the after-sales type (such as return and refund), after-sales reason, upload relevant vouchers, etc. through the after-sales application page 22. Among them, if the receiving side has taken a photo of the receipt information of the target product before applying for after-sales, by default, the receipt information will be automatically brought into the after-sales application page 22 as a relevant voucher required for after-sales; however, it does not rule out the scenario where the receipt information cannot be automatically brought into the after-sales application page 22. For example, if the default setting is changed on the receiving side, the receipt information may not be automatically brought into the sales application page 22. However, in this scenario, the subsequent supplementary voucher link also supports re-checking as a supplementary voucher. Among them, the voucher correction link can be involved in links such as small court rights protection and manual customer service intervention. This specific implementation can also be referred to in other embodiments in combination with Fig. 6A , Figure 6B and Figure 6C Related content for the description of the client device on the selling side. Figure 3B 2 shows an example of automatically including the receipt information in the application after-sales page 22 according to the default setting. Further, when it is detected that the recipient clicks the "Submit" control on the application after-sales page 22, the recipient client device triggers a third message (such as "Send") to be sent to the selling client device in the tone of the recipient user through the instant messaging channel. Figure 4 The after-sales application message 114 shown in the third message is displayed in the conversation page corresponding to the instant messaging channel. The seller can directly click the "go to process" control in the third message to enter the after-sales application processing page of the target product to process the after-sales application applied by the recipient. For the specific implementation of the seller entering the after-sales application processing page of the target product to process the after-sales application applied by the recipient, please refer to the relevant content described in other embodiments.

[0293] Furthermore, the method further comprises:

[0294] 207. When determining that a rights protection application is triggered for a target product, the receipt certificate information can be displayed on the rights protection page of the target product;

[0295] Among them, if the seller has taken a photo of the delivery certificate information for the target product, the delivery certificate information can also be displayed on the rights protection page; the rights protection mechanism corresponding to the rights protection page is a third-party intervention review mechanism.

[0296] For example, see Figure 5B, assuming that the receiving side has taken a photo of the receipt information for the target product, and when the receiving side applies for after-sales service (such as applying for return and refund), the evidence has already included the receipt information of the target product. Also, the selling side has rejected the after-sales application initiated by the receiving side, and has not yet included the relevant voucher at the time of rejection. In response to the viewing operation triggered by the rejection of after-sales service on the receiving side, the client device on the receiving side will switch to display the after-sales application processing page 23 of the target product, and the after-sales application processing page 23 contains a rights protection control (such as the "I want to protect rights" control shown). The receiving side clicks on the rights protection control. In this case, the client device on the receiving side will switch to display the rights protection claim page 24, and automatically include the receipt information of the target product on the rights protection claim page 24 for display as relevant evidence for the rights protection claim. Furthermore, after the recipient clicks the “Start Rights Protection” control in the rights protection claim page 24, the client device on the recipient side can switch to display the rights protection page 25 which is in the status of supplementing evidence for the rights protection application, and automatically brings in the target product’s receipt certificate information for display in the rights protection page 25. Since the selling side uploads any credentials when making the rejection of the after-sales application, no relevant certificate information is currently displayed for the selling side in the rights protection page 25. However, the user on the selling side’s client device side can supplement the evidence through the rights protection page of the target product. For example, if the user on the selling side’s client device side has taken a photo of the shipping certificate information for the target product, the shipping certificate information of the target product can be supplemented as the relevant certificate. After the shipping certificate information is supplemented, the shipping certificate information of the target product will also be displayed on the rights protection page of the target product. Please refer to Figure 5A The target commodity rights protection page 25 is displayed on the receiving side client device as shown in FIG. For the specific implementation of the selling side client device side user supplementing evidence through the target commodity rights protection page, please refer to other embodiments combined with FIG. 6A to FIG. 6C Description of relevant content.

[0297] It should be noted here that the rights protection application given in the above example is triggered by the receiving side. Of course, the rights protection application can also be triggered by the selling side. For the specific implementation of the triggering of the rights protection application, please refer to the relevant content in other embodiments. In addition, the receiving side can also supplement the evidence through the rights protection page of the target product. For example, if the receiving side is unable to bring in the receipt certificate information taken in the previous evidence stage (such as applying for after-sales node, etc.), it can also enter the correction evidence page through the rights protection page displayed on the client device of the receiving side to upload the receipt certificate information as compensation evidence and / or upload other relevant certificates. Among them, the specific implementation of the receiving side uploading the receipt certificate information as compensation evidence through the correction evidence page can be referred to in other embodiments in combination with Figure 6B and Figure 6BThe described selling side supplements and uploads the target product's shipping certificate information through the target product's rights protection page, which will not be elaborated here.

[0298] The present application also provides a method for resolving disputes in online commodity trading, applying for manual customer service intervention. For example, after losing the small court rights protection described in other embodiments above, you can appeal to enter the manual review link of the small court; or, if the receiving side and the receiving side fail to reach an agreement on the after-sales negotiation of the target commodity, directly apply for manual customer service to intervene in the dispute, instead of going to the small court for rights protection, etc. In order to facilitate the better implementation of manual customer service intervention in disputes, in the case where the selling side shoots the shipping certificate information for the target commodity and / or the receiving side shoots the receipt certificate information for the target commodity. The shipping certificate information and / or the receipt certificate information can also be displayed on the device corresponding to the manual customer service. Specifically, the shipping certificate information and / or the receipt certificate information can be displayed on the customer service work order page of the target commodity. Based on this, the present application also provides a method for online commodity trading, which is applied to the customer service side device, and the manual customer service of the customer service side device can provide services to users who use the corresponding e-commerce platform to trade through the corresponding customer service workbench. The customer service workbench (Xspace, which can be referred to as Xp) is a platform for all customer service (including intelligent machine customer service and manual customer service) to work. Specifically, the online commodity trading method provided in this embodiment includes the following steps:

[0299] 301. Receive customer service requests for target products

[0300] 302. In response to a customer service work order viewing operation triggered by a customer service request, display a customer service work order page for the target product;

[0301] Among them, if it is determined that there is delivery certificate information and / or receipt certificate information related to the target product, the delivery certificate information and / or the receipt certificate information will be displayed on the customer service work order page; the delivery certificate information is triggered by the selling side through the shooting control displayed on the selling side client device, and the receipt certificate information is triggered by the receiving side through the shooting control displayed on the receiving side client device.

[0302] For the specific implementation of photographing the shipping proof information and the receipt proof information of the target commodity, please refer to the relevant contents described in other embodiments, which will not be described in detail here.

[0303] In the above 301, the customer service request is initiated by the seller or the receiver to the customer service device through the corresponding device when a dispute involving the target product requires human customer service intervention. The scenarios that require human customer service intervention to resolve disputes include but are not limited to the following scenarios:

[0304] Scenario 1: Filing an appeal after losing a small court case

[0305] When a dispute arises between the receiving side and the selling side regarding the target product of the transaction, they first safeguard their rights through the small court described in the other embodiments above. If one party loses the case, they file an appeal (i.e., initiate a manual customer service request to the customer service side device), and then enter the manual review stage of the small court.

[0306] Scenario 2: Directly request human customer service intervention when a dispute occurs

[0307] For example, when the seller and the receiver fail to reach an agreement on the refund during and / or after the sale of the target product, one party can request manual customer service to intervene. The sale refers to a series of services provided during the sale of the product, such as logistics distribution, installation and commissioning, etc. After-sales refers to a series of services provided after the sale of the product, such as returns, exchanges, repairs and maintenance, and complaint handling.

[0308] Among them, in the interactive scenario of leaving messages on the after-sales order of the target product on the selling side and the receiving side, the corresponding users can choose to bring in the previously prompted voucher materials such as the shipping voucher information () / receipt voucher information in the message / voucher. Among them, the scene pages involved in the message interaction on the after-sales order include but are not limited to: the application page for after-sales service (such as the refund application page), the rejection reason filling page for after-sales service rejection, the supplementary evidence page in the rights protection stage, etc., so that when applying for manual customer service intervention in the subsequent process, the manual customer service can see the above-mentioned voucher materials through the two view pages provided by the corresponding customer service work platform (such as the voucher review interface and the transaction message interface provided in the after-sales view page), so that the manual customer service can locate the useful voucher information more quickly. Then make a judgment plan accurately and objectively.

[0309] Based on the above content, in the above 302, the customer service work order page of the target product includes an evidence review interface (also called a voucher review interface) and an after-sales view interface; and, the target product's shipping certificate information and / or receipt certificate information are displayed in the evidence review interface and the after-sales view interface (specifically the transaction message interface contained therein) in the customer service work order page.

[0310] To facilitate understanding of the above steps 301 to 302, examples are given below for illustration.

[0311] For example, see Figure 8BWhen the receiving side and the selling side have a dispute over the target commodity of the transaction, they first apply for rights protection in the small court. After one of the parties loses the rights protection, it files an appeal. At this time, it will enter the manual review stage of the small court. The implementation of the manual review stage of the small court can be as follows: after the corresponding party initiates the small court appeal, the corresponding commodity online trading platform side (such as the e-commerce platform side) will generate a message (i.e., the production message shown in the figure) for the submitted after-sales message interaction information, and deliver the generated message to a message middleware, specifically, it can be delivered to the idleFishCourt tag under the idle_court_task_review topic contained in the message middleware, thereby generating a consumption message (consume) and sending it to the customer service workbench backend, so that the customer service workbench backend can process the consumption message, thereby processing it into a transaction message and voucher that can be viewed on the customer service workbench front end and submitting it (i.e., processing it into a reverse message and submitting it as shown in the figure) for manual customer viewing.

[0312] In the above, the message middleware is a functional service provided by the customer service workstation. The message middleware can be but is not limited to a message middleware based on a queue model. idle_court_task_review is mainly used to establish a small court judgment appeal task, and idleFishCourt is a small court label. In addition, the customer service workstation backend processes the consumption message received from the message middleware into a reverse message through processing logic, but is not limited to: adding a proofList field (which is the evidence list field), and the pictures and videos in the new message are uniformly taken over by the proofList field.

[0313] Exemplarily, the image format and video format in the processed reverse message (messagePicDesc) may be as follows:

[0314] 1) Image format: mediaDesc|back of the consignment; mediaBizType|PACKAGE_OPEN_CHECK_INFO, where mediaDesc can represent the image tag, and the mediaBizType field represents the media compression type; and,

[0315] PACKAGE_OPEN_CHECK_INFO indicates the picture information of the packaging / unpacking / checking of the product (such as the corresponding express delivery photo, etc.).

[0316] 2) Video Format

[0317] For example: videoId|12345; videoDesc|unboxing process video;

[0318] videoProfile|http: / / wantu-xm4-xianyu-######e / 303833024 / 000001.jpg;

[0319] Among them, videoId represents the unique identification number of the video, and videoDesc can represent the video tag (such as the unboxing process video).

[0320] videoProfile indicates the video path.

[0321] Furthermore, when the customer service workbench backend submits the reverse message in the above-processed image format, video format, etc., it can be specifically submitted to the reverse side backend included in the corresponding external dependency end, so that it can be queried and obtained through the same transaction message / audit voucher query interface later. The reverse side backend is mainly used to provide services (such as data storage services) for reverse transactions. In addition, further, the external dependency end may also include but is not limited to: Fig. 9B The storage end, etc., is a cloud object storage service (OSS) provided by the corresponding middle platform, which can store the shipping certificate information and / or receipt certificate information of the target product captured and uploaded through shooting guidance during the commodity transaction process.

[0322] Fig. 8A The figure shows the front-end page of the customer service workbench displayed on the customer service side device. Specifically, the work order center page provided by the customer service workbench is displayed, and the customer service work order page of the target product is displayed through the work order center page. The customer service work order page contains audit voucher elements, after-sales view elements, etc. The manual customer service operates the audit voucher element to display the corresponding audit voucher interface (i.e., the evidence audit interface), and displays audit vouchers such as the shipping proof information of the target product on the audit voucher interface. In addition, the manual customer service operates the after-sales view element to display the after-sales view interface corresponding to the target product. Clicking the "transaction message" element on the after-sales view interface will display the corresponding transaction message interface, and display transaction messages such as the shipping proof information and receipt proof information of the target product on the transaction message interface. The receipt proof information can be uploaded after applying for manual review by the small court. Based on the voucher information displayed on the above-mentioned audit voucher page and the transaction message page, the manual customer service made a corresponding judgment plan.

[0323] Among them, continue to see Figure 8B, the specific implementation of the audit credential display can be as follows: the customer service side device responds to the audit credential viewing operation triggered by the manual customer service through the customer service work order page of the target product (such as clicking the audit credential element on the customer service work order page), and sends a credential query request to the customer service workbench backend, and then the customer service workbench backend performs a credential filtering query on the reverse side backend for the received credential query request and converts the queried related credentials into a format that can be displayed on the front end, and then returns the queried and format-converted audit credentials to the customer service workbench front end to render and display them in the corresponding position area on the audit credential interface. And, the specific implementation of transaction message display can be: the customer service side device responds to the transaction message viewing operation triggered by the manual customer service through the customer service work order page of the target product (such as clicking the after-sales view element on the customer service work order page, and then further clicking the displayed transaction message element), and will send a transaction message query request to the customer service workbench backend, and then the customer service workbench backend will query the transaction message to the reverse side backend and the storage end for the received transaction message query request and convert the queried transaction message information into a format suitable for the front-end display, and then return it to the customer service workbench frontend to realize rendering and display on the transaction message page. Among them, the customer workbench backend responds to the corresponding query request, and the parsing logic of the information queried from the reverse side backend is as follows:

[0324] 1) When the reverse message information in video format is queried, the video URL (Universal Resource Locator, also known as web address) will be processed. For example, if it is determined that the video URL contains the "videoId" field, the external interface will be called to obtain the correct URL from the storage end, and then returned to the customer service workstation front end for video rendering and display.

[0325] 2) When the reverse message information in the image format is queried, determine whether it is "PACKAGE_OPEN_CHECK_INFO" based on the mediaBizType (media compression type) field; if so, return the express photo; if not, you can take the set number of matching characters to return, for example, you can take the first four characters of mediaDesc / videoDesc to return.

[0326] 3) Determine the description information of the reverse message and return it.

[0327] It is necessary to add an explanation for this embodiment: during the stage of applying for manual customer service intervention, this embodiment supports users (including the seller and the receiver) to submit additional evidence. For example, you can submit additional evidence through the evidence supplement entrance provided in the manual customer service stage. Specifically, after entering the corresponding supplementary evidence page through the evidence supplement entrance, you can upload the evidence that needs to be supplemented. The supplementary evidence page described here can be found in Fig. 6A The supplementary evidence page shown in the figure, and if the user has corresponding shooting information (such as shipping evidence information or receipt evidence information) for the target product, and it has not been submitted in the previous evidence stage, then the supplementary evidence page supports checking and submitting. For specific implementation, please refer to other embodiments combined with Figure 6B and Figure 6C Description of relevant content.

[0328] The following is an overall overview of the technical solution provided by this application, which is as follows:

[0329] See also Fig.10 From the perspective of a platform with e-commerce functions (such as an e-commerce platform), for the forward transaction of goods, a reminder to take photos and keep evidence can be displayed on the corresponding pages involved in the delivery link and the receiving link, mainly for guiding the shooting. For example, after the target product is ordered and purchased, a reminder to take photos and keep evidence can be displayed on the conversation page of the instant messaging channel of the two parties involved in the delivery link and / or the delivery page, mainly for guiding the shooting of delivery information; and, a reminder to take photos and keep evidence can be displayed on the conversation page of the instant messaging channel of the two parties involved in the receiving link and / or the transportation details page, mainly for guiding the shooting of receipt information. After the corresponding information is successfully shot, a prompt for successful shooting will be displayed, and the shooting information will also be uploaded and stored here. For example, it is uploaded to the OSS provided by the middle platform corresponding to the e-commerce platform. In addition, the middle platform will also conduct a risk review of the received shooting information through the security control terminal. For another example, the server corresponding to the e-commerce platform will mark the uploaded shooting information and generate a corresponding IM message and return it to the front end for display, to prompt that the corresponding message has been shot.

[0330] The two parties to the commodity transaction mentioned above include the seller and the receiver. Also, in the following introduction to the content supported by this application, the seller is referred to as the seller and the receiver is referred to as the buyer. Then:

[0331] (I) During the forward transaction process, this application supports the following:

[0332] 1) From the seller's perspective, support:

[0333] ①After the buyer places an order and pays, two messages are displayed successively, such as a message that payment has been made and is awaiting shipment, and a reminder to take a photo to keep evidence. The two messages may have a certain sequence, for example, the message that payment has been made and is awaiting shipment is displayed first, and then the reminder to take a photo to keep evidence is displayed.

[0334] ② Before the seller ships, the block text is revealed, such as the buyer has paid and is waiting for the seller to ship the goods, reminders for taking photos for evidence, etc., and the shooting is linked. For example, shooting linkage can mean: the seller's client device monitoring is waiting to start shooting, and the shooting component on the device can be linked. After the shipping evidence information is shot, IM messages are sent and the shipping evidence information can be viewed.

[0335] ③ The seller has shipped the goods: If the shipping proof information has been photographed, the corresponding page block will display the photographed shipping proof information; and all shooting entrances will be invalid, supporting the viewing of the subsequent receipt proof information photographed by the buyer.

[0336] 2) From the buyer's perspective, the support is as follows:

[0337] ① Waiting for the seller to ship: block copy is revealed, specifically, the block copy is revealed through the corresponding page. For example, it reveals the information that the payment has been made and is waiting for the seller to ship, reveals the shooting guidance and other information.

[0338] ② The seller has shipped the goods, and the logistics delivery node supports transparent shooting guidance; and after the receipt information is shot, the IM message supports the viewing of the receipt information.

[0339] ③ The buyer has received the goods: the buyer can view the shipping certificate information taken by the seller; and all shooting entrances are invalid.

[0340] 3) In terms of display: shooting is initiated through the URL format, and page viewing can be viewed by initiating a request through the URL. In addition, the server ensures the mutual exclusion logic (shooting and uploaded shooting information).

[0341] 4) Shooting information (such as shot videos): The rendering page supports viewing of shooting information. Specifically, viewing is achieved through URL link jump; preview display and interface query.

[0342] Note: When it comes to reverse transactions and dispute submission entries, the server needs to query online and return the corresponding shooting information, which will then be brought in by the front end for evidence submission.

[0343] 5) Information shooting: The shooting examples are automatically played by default in a network environment (such as a WiFi environment), and the shooting and calling up of the same device-side link form, and the product order identification number (order ID information) is also required.

[0344] Specifically, from the seller's perspective, the shooting function points include: shooting prompt pop-up window (customizable by category), shooting verification pop-up window is not supported for the time being, and floating prompt is displayed after shooting is completed. And from the buyer's perspective, the shooting function points include: shooting prompt pop-up window (customizable by category), floating prompt is displayed after shooting is completed (fatigue control on the terminal, such as displaying a set time (such as 3 seconds) and disappearing automatically).

[0345] 6) Template prompt: prompt the template copy to go through text configuration.

[0346] 7) Pop-up window fatigue is controlled on the client, with prompt dimensions: user identification (user id) + category identification (category id).

[0347] 8) IM message: The shooting module follows the version and supports prompting the client to upgrade; and the shot information (such as shot video) requires the addition of a new card template, so message development is also required when implementing this application solution.

[0348] Furthermore, online commodity transactions also involve reverse transactions, and the scenarios involved in reverse transactions include but are not limited to: the buyer and seller fail to reach an agreement on the services during and after the sale of the commodity (such as refunds), the buyer applies for after-sales services, and accordingly, the buyer refuses after-sales services; and initiating disputes to apply for manual customer service intervention, initiating disputes to apply for small court rights protection, supplementary evidence, etc. In addition, when uploading evidence, if the filmed information is not uploaded on the reverse order (such as the after-sales application page, the rejection reason filling page, etc.), the filming information can be queried based on the obtained commodity order, the filming information identification number (such as the video id, recorded as Videoid), etc., and the queried filming information can be returned and filled into the reverse order. Among them, the filming information query can rely on a middleware implementation, such as the middleware that relies on a middleware implementation, and the middleware can be, for example, but not limited to, HSF (High-speed Service Framework). Afterwards, when the reverse order is submitted (such as filling in the after-sales application information (including after-sales reasons, relevant evidence, etc.) on the after-sales application page, or filling in the relevant reason information for rejecting the after-sales application on the rejection reason filling page, the submission is triggered), and the certificate will also be uploaded to the corresponding database, which can be but is not limited to a type of database based on a key-value pair (Key / Value) structure.

[0349] When the buyer applies for after-sales service (such as a refund), the receipt information taken by the buyer will be included by default. And when the seller refuses after-sales service, the delivery information taken by the seller will be included by default.

[0350] It should be noted that the review of the shooting information (such as the shot shipping certificate information / receiving certificate information, such as video) can be intervened by manual customer service, specifically, the security control end and the manual customer service can cooperate to review, so as to achieve risk control of the shooting. The specific implementation of the shooting information review can be referred to in other embodiments combined with Fig. 9A and Fig. 9B Description of relevant content.

[0351] In addition to the above-described embodiments, the present application also provides several embodiments from other perspectives. Specifically, they are as follows:

[0352] This application also provides a commodity online transaction method from the perspective of the aforementioned video of the shipping certificate information, which is applied to the selling side client device. Specifically, the commodity online transaction method includes the following steps:

[0353] 401. When it is detected that the target product has been ordered, the shooting control is displayed;

[0354] 402. When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by the shooting control, a delivery evidence video shot for the target product is obtained;

[0355] 403. Generate a first filmed message based on the delivery evidence video;

[0356] 404. Displaying the first photographed message on a page related to the target product;

[0357] Among them, the first filmed message is used to prompt that the shipping evidence video of the target product has been filmed, and the shipping evidence video can be viewed through the first filmed message, and the shipping evidence video includes a packaging process video.

[0358] For the specific implementation of the above steps 401 to 404, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For the other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0359] Furthermore, the present application provides a method for online commodity trading based on the video angle of the aforementioned receipt evidence information, which is applied to the client device on the receiving side. Specifically, the online commodity trading method includes the following steps:

[0360] 501. When the order status of the target product is shipped, display the shooting control;

[0361] 502. When the order status of the target product is in a waiting-for-receipt status, in response to a shooting operation triggered by the shooting control, a receipt video shot for the target product is obtained;

[0362] 503. Generate a second filmed message based on the delivery receipt video;

[0363] 504. Displaying the second photographed message on a page related to the target product;

[0364] The target product is an online product released by the seller; the relevant page of the target product includes a session page corresponding to the instant messaging channel established between the seller's client device; the second photographed message is used to prompt that the product receipt information has been photographed and uploaded, and the receipt video can be viewed through the second photographed message. The receipt video includes a video of the unpacking process.

[0365] For the specific implementation of the above steps 501 to 504, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0366] In addition, from the perspective of rejecting the after-sales application, this application also provides a commodity online transaction method, which is applied to the client device on the selling side. The online transaction method includes the following steps:

[0367] 601. In response to a de-processing operation triggered for an after-sales application, display an after-sales application processing page;

[0368] 602. In response to a rejection operation triggered on the after-sales application processing page, a rejection reason filling page is displayed;

[0369] 603. In response to a submission operation triggered on the rejection reason filling page, the rejection information entered on the rejection information filling page is displayed on the after-sales application processing page;

[0370] Among them, the after-sales application is initiated by the receiving side for the target product ordered, and the target product is an online sales product released by the selling side; if it is determined that the receiving side has photographed the target product with receipt certificate information through the shooting control displayed on the receiving side client device, the receipt certificate information is displayed in the after-sales application processing page; and, if it is determined that the selling side has photographed the target product with shipment certificate information through the shooting control displayed on the selling side client device, the shipment certificate information is displayed in the rejection information filling page as evidence of rejection of after-sales service; the input rejection information includes the receipt certificate information.

[0371] For the specific implementation of the above steps 601 to 603, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0372] Furthermore, from the perspective of after-sales service, this application also provides a commodity online transaction method, which is applied to a client device on the receiving side. The commodity online transaction method includes the following steps:

[0373] 701. In response to applying for after-sales operation for the target product ordered online, displaying an after-sales application page;

[0374] 702. In response to a submission operation triggered on the after-sales application page, displaying after-sales content input on the after-sales application page on the after-sales application processing page of the target product;

[0375] Among them, if it is determined that the recipient has photographed the target product through the shooting control displayed on the recipient's client device and has left receipt information, the receipt information will be displayed on the after-sales application page as required after-sales evidence; the input after-sales content includes the after-sales unpacking information.

[0376] For the specific implementation of the above steps 701-702, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0377] In addition, from the perspective of applying for rights protection, this application also provides a commodity online transaction method, which is applied to a selling side client device or a receiving side client device. The commodity online transaction method includes the following steps:

[0378] 801. In response to a rights protection application triggered for a target product, display a rights protection claim page; wherein the rights protection claim page displays corresponding shooting information of the target product;

[0379] 802. In response to a submission operation triggered on the rights protection claim page, display a rights protection application processing page;

[0380] 803. On the rights protection application processing page, the rights protection claim information input on the rights protection claim page is displayed; the rights protection claim information includes the shooting information;

[0381] Wherein, the target product is an online product released by the seller through the seller's client device on a platform with e-commerce functions (such as an e-commerce platform), and is ordered by the recipient; the rights protection application is triggered by the seller when receiving the after-sales application for the target product, or by the recipient when receiving the rejection of after-sales service by the seller; the rights protection mechanism corresponding to the rights protection application is a third-party intervention review mechanism; and,

[0382] If the rights protection application is triggered by the selling side, and the selling side triggers the shooting of the shipping certificate information of the target product through the shooting control displayed on the corresponding client device, then the shooting information displayed on the rights protection claim page is the shipping certificate information; and if the receiving side triggers the shooting of the receiving certificate information of the target product through the shooting control displayed on the corresponding receiving side client device, then the receiving certificate information can also be displayed on the rights protection application processing page;

[0383] If the rights protection application is triggered by the receiving side, and the receiving side has taken a photo of the receipt information for the target product, then the photographed information displayed on the rights protection claim page is the receipt information; and, if the selling side has taken a photo of the shipment information for the target product, the shipment information can also be displayed on the rights protection application processing page.

[0384] In the above, the rights protection application processing page described in this embodiment includes the rights protection page in the rights protection application supplementary evidence status as described in the other aforementioned embodiments, and the rights protection page in the rights protection review stage.

[0385] For the specific implementation of the above steps 801 to 803, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For the other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0386] Furthermore, from the perspective of supplementary evidence, the present application provides a commodity online transaction method, which is applied to a selling-side client device or a receiving-side client device. The commodity online transaction method includes the following steps:

[0387] 901. In response to a supplementary evidence operation triggered for a target product, a supplementary evidence page is displayed;

[0388] 902. In response to an upload operation triggered on the supplementary evidence page, when it is determined that there is photographic information of the target product that needs to be supplemented and uploaded, display an option corresponding to at least one photographic data included in the photographic information;

[0389] 903. In response to a selection operation triggered by an option corresponding to the at least one photographic data, fill the selected photographic data into the correction evidence page for display;

[0390] Among them, the target product is a sales product released by the selling side through the selling side client device on an e-commerce platform, and the target product is ordered and purchased by the receiving side; the supplementary evidence operation is triggered by the target product rights protection process through the third-party intervention review mechanism provided by the e-commerce platform, or is triggered by the target product rights protection process through the manual customer service provided by the e-commerce platform; and the shooting information includes a shot video and / or at least one shot picture; the shooting information is the shipping certificate information of the target product triggered by the selling side through the shooting control displayed on the selling side client device, or is the receipt certificate information of the target product triggered by the receiving side through the shooting control displayed on the receiving side client device.

[0391] For the specific implementation of the above steps 901 to 903, please refer to the relevant content in other embodiments. In addition, this embodiment may include other steps in addition to the above steps. For other steps and specific implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0392] Based on the above method embodiments, the present application also provides a commodity online trading system, which includes: a selling side client device, a receiving side client device and a customer service side device. The selling side client device is used to implement the methods applied to the selling side client device provided in the above other embodiments. The receiving side client device is used to implement the methods applied to the receiving side client device provided in the above other embodiments. The customer service side device is used to implement the methods applied to the customer service side device provided in the above other embodiments.

[0393] For the specific functional implementation of the above-mentioned devices, please refer to the relevant content in other embodiments. In addition, the system provided in this embodiment may include other devices in addition to the above-mentioned devices, such as the security control end, customer service workbench backend, reverse side backend, service end, etc. described in the above-mentioned other embodiments. For other devices and specific functional implementations that may be included in this embodiment, please refer to the relevant content in other embodiments.

[0394] The present application also provides device embodiments corresponding to the above-mentioned method embodiments. The details are as follows:

[0395] An embodiment of the present application provides a commodity online transaction device, which is deployed on a selling-side client device or a receiving-side client device. The device includes a display module, a retrieval module, and an upload module. The display module is used to display a control for guiding the retention of evidence for online transaction commodities on a client interface. The retrieval module is used to respond to a trigger for the control and retrieve a collection module on the client to collect evidence information related to the online transaction commodities. The upload module is used to upload the evidence information to a corresponding server.

[0396] Furthermore, when the display module is used to display a control for guiding the preservation of evidence for online transaction goods on the client interface, it is specifically used to: display a reminder for taking photos for evidence preservation on the client interface; the photography control included in the reminder for taking photos for evidence preservation is a control for guiding the preservation of evidence for online transaction goods. Wherein, if the client interface is a selling-side client interface, the client interface includes: a conversation page for instant communication between the selling side and the receiving side, and / or a delivery page for delivering online transaction goods, and / or an order details page corresponding to the online transaction goods; if the client interface is a receiving-side client interface, the client interface includes: the conversation page, and / or an order details page corresponding to the online transaction goods.

[0397] Further, the acquisition module is a shooting module, and the evidence information includes a video and / or at least one picture;

[0398] And, the device also includes: a detection module and a trigger module. The detection module is used to: after determining that the acquisition of the evidence information is completed, detect whether the evidence information is missing key information according to the type of the online transaction commodity. And, the trigger module is used to trigger the display module to display the missing information prompt if it exists; the missing information prompt is used to prompt the missing key information in the evidence information, and the missing information prompt can trigger a reshooting operation to call the shooting module to work; if it does not exist, trigger the upload module to upload the evidence information to the corresponding server.

[0399] Furthermore, the device further includes: a monitoring / determination module, which is used to determine that after the acquisition of the evidence information is completed, if an editing operation triggered on the evidence information is monitored, then: displaying an editing page; in response to the editing operation of the evidence information through the editing page, obtaining the edited evidence information; determining the edited evidence information as the collected evidence information related to the online transaction product. And, the above-mentioned detection module, when used to detect whether the evidence information is missing key information according to the type of the online transaction product, can be specifically used to: detect whether the edited evidence information is missing key information according to the type of the online transaction product.

[0400] Furthermore, the device also includes: a generation module, which is used to generate a photographed message based on the evidence information. And the above-mentioned display module is also used to display the photographed message on the conversation page and / or the order details page corresponding to the online transaction product. Among them, if the client corresponds to the selling side and has collected the evidence information before entering the delivery page of the online transaction product, it also includes: displaying the photographed message on the delivery page; the evidence information can be viewed by operating the corresponding control in the photographed message; and when the photographed message is displayed, the shooting controls displayed on all pages are invalid.

[0401] An online commodity trading device provided by an embodiment of the present application is deployed on a selling-side client device. The device includes: a response module, a generation module and a display module. The response module is used to obtain the shipping certificate information shot for the target commodity in response to a shooting operation triggered by a shooting control displayed on the selling-side client interface when the order status of the target commodity is an unshipped state. The generation module is used to generate a first photographed message based on the shipping certificate information. The display module is used to display the first photographed message on a page related to the target commodity. The first photographed message is used to prompt the shipping certificate information of the photographed target commodity, and the shipping certificate information can be viewed through the first photographed message.

[0402] Furthermore, the above-mentioned display module is also used to: after monitoring that the target product has been ordered, display a reminder to take a photo to keep evidence of the shipment on the conversation page corresponding to the instant messaging channel established between the client device on the receiving side, and / or the shipment page of the target product, and / or the order details page of the target product.

[0403] The photography control is included in the photography prompt for keeping evidence of shipment, so as to guide and trigger the photography operation.

[0404] Further, the above-mentioned display module, when used to display the first photographed message on a page related to the target product, is specifically used to: display the first photographed message in the conversation interface; and / or, before jumping to the shipping page, if the shipping certificate information has been photographed, then display the first photographed message on the shipping page, and the shipping certificate shooting prompt is not displayed on the shipping page; and / or, before jumping to the order details page, if the shipping certificate information has been photographed, then display the first photographed message on the order details page of the target product, and the shipping certificate shooting prompt is not displayed on the order details page.

[0405] Furthermore, the device also includes: an updating module, which is used to update the shooting control to an invalid state and display a prompt that the shooting cannot be performed if no shooting operation event is detected after the order status of the target product is shipped.

[0406] Furthermore, the display module is also used to respond to the de-processing operation triggered when the target product is applied for after-sales service, and display the after-sales application processing page of the target product. And the monitoring module is also used to monitor the rejection operation triggered by the after-sales application processing page, then: display the rejection information filling page; the rejection information filling page displays the shipment proof information of the target product; in response to the submission operation triggered by the rejection information filling page, the rejection information filled in the rejection information filling page is displayed in the after-sales application processing page, and the rejection information includes the shipment proof information. Among them, if it is determined that the receiving side has photographed the receipt certificate information for the target product, the receipt certificate information is also displayed in the after-sales application processing page, and the second photographed message received from the receiving side client device is also displayed in the conversation page; the second photographed message is used to prompt that the receipt certificate information of the product has been photographed and uploaded, and the receipt certificate information of the target product can be viewed through the second photographed message; and, when the target product is applied for after-sales, a third message is also displayed in the conversation page to prompt the after-sales application, and the after-sales application processing page can be entered through the third message.

[0407] Furthermore, the display module is also used to: when it is determined that a rights protection application is triggered for the target product, the delivery certificate information can be displayed on the rights protection page of the target product displayed on the client device on the selling side. If the receiving side has taken a photo of the target product and left a receipt, the receipt certificate information can also be displayed on the rights protection page; the rights protection mechanism corresponding to the rights protection page is a third-party intervention review mechanism.

[0408] Another embodiment of the present application provides an online commodity trading device, which is deployed on a receiving-side client device. The device includes: a response acquisition module, a generation module, and a display module. The response acquisition module is used to obtain the receipt information shot for the target commodity in response to a shooting operation triggered by a shooting control displayed by the receiving-side client device when the order status of the target commodity is a waiting-for-receipt status. The generation module is used to generate a second photographed message based on the receipt information. The display module is used to display the second photographed message on a page related to the target commodity. The receipt information includes unpacking process information; the second photographed message is used to prompt that the receipt information of the commodity has been photographed and uploaded, and the receipt information can be viewed through the second photographed message.

[0409] Furthermore, the above-mentioned display module is also used to determine that the order status of the target product is in the shipped status, and according to the transportation status of the target product, display a receipt proof shooting prompt on the session page corresponding to the instant messaging channel established between the selling side client device and / or the order details page of the target product; wherein the receipt proof shooting prompt includes the shooting control to guide the triggering of the shooting operation; if the selling side has shot the shipping proof information for the target product, the shipping proof information can also be viewed through the order details page of the target product.

[0410] Furthermore, the above-mentioned display module, when used to display the second photographed message on the page related to the target product, is specifically used to: display the second photographed message on the conversation page; and / or, before jumping to the order details page, if the receipt proof information has been photographed, then display the second photographed message on the order details page, and the receipt proof photography prompt is not displayed on the shipping page.

[0411] Furthermore, the device also includes: an updating module, which is used to update the shooting control to an invalid state and display a prompt that the shooting cannot be performed if no shooting operation event is detected after the order status of the target product is in the received state.

[0412] Furthermore, the above-mentioned display module is also used to display an application for after-sales page in response to an application for after-sales operation triggered for the target product; wherein, the application for after-sales page displays the receipt information of the target product; in response to a submission operation triggered by the application for after-sales page, the receipt information is displayed in the after-sales application processing page of the target product, and a third message is sent to the selling side client device to be displayed in the session page; wherein, the third message is used to prompt the after-sales application, and the after-sales application processing page can be entered through the third message.

[0413] Furthermore, the display module is also used to determine that when a rights protection application is triggered for the target product, the receipt information can be displayed on the rights protection page of the target product displayed on the client device at the receiving end. If the seller has taken a photo of the shipping information for the target product, the shipping information can also be displayed on the rights protection page; the rights protection mechanism corresponding to the rights protection page is a third-party intervention review mechanism.

[0414] Another embodiment of the present application provides an online commodity trading device, which is deployed on a customer service side device. The device includes: a receiving module and a display module. The receiving module is used to receive a customer service request initiated for a target commodity. The display module is used to display a customer service work order page of the target commodity in response to a customer service work order viewing operation triggered by a customer service request. If it is determined that there is shipping certificate information and / or receipt certificate information related to the target commodity, the shipping certificate information and / or receipt certificate information are displayed on the customer service work order page; the shipping certificate information is captured by triggering a shooting control displayed on a selling side client device, and the receipt certificate information is captured by triggering a shooting control displayed on a receiving side client device; the customer service request is initiated by a selling side client device or a receiving side client device.

[0415] Furthermore, the customer service work order page includes an evidence review interface and an after-sales view interface; the shipment certificate information and / or receipt certificate information are displayed on the evidence review interface and the product after-sales view interface.

[0416] Another embodiment of the present application provides a commodity online transaction device, which is deployed on a selling side client device. The device includes:

[0417] A display module, used to display a shooting control when it is detected that an order for a target product has been placed;

[0418] a response acquisition module, configured to acquire a delivery evidence video shot for the target product in response to a shooting operation triggered by a shooting control displayed on a selling-side client device when the order status of the target product is in an undelivered state;

[0419] A generating module, configured to generate a first filmed message based on the delivery evidence video;

[0420] The display module is further configured to display the first photographed message on a page related to the target product;

[0421] Among them, the first filmed message is used to prompt that the delivery evidence video of the target product has been filmed, and the delivery evidence video can be viewed through the first filmed message.

[0422] Another embodiment of the present application provides a commodity online transaction device, which is deployed on a client device at the receiving side. The device includes:

[0423] A display module, used to display a shooting control when the order status of the target product is shipped;

[0424] a response acquisition module, configured to acquire a receipt video shot for the target product in response to a shooting operation triggered by the shooting control when the order status of the target product is in a waiting-for-receipt status;

[0425] A generating module, configured to generate a second filmed message according to the receipt evidence video;

[0426] The display module is further configured to display the second photographed message on a page related to the target product;

[0427] Among them, the target product is an online sales product released by the selling side; the relevant page of the target product includes a session page corresponding to the instant messaging channel established between the selling side client device; the second filmed message is used to prompt that a video of the product receipt has been shot and uploaded, and the video of the receipt can be viewed through the second filmed message.

[0428] Another embodiment of the present application provides a commodity online transaction device, which is deployed on a client device on the selling side. The device includes: a response display module, which is used to display an after-sales application processing page in response to a de-processing operation triggered for an after-sales application; display a rejection information filling page in response to a rejection operation triggered on the after-sales application processing page; and display the rejection information entered on the rejection information filling page in response to a submission operation triggered on the rejection information filling page. The after-sales application is initiated by the receiving side for the target commodity ordered, and the target commodity is an online sale commodity released by the selling side; if it is determined that the receiving side customer has photographed the target commodity with receipt certificate information through the shooting control displayed on the receiving side client device, the receipt certificate information is displayed on the after-sales application processing page; and if it is determined that the selling side has photographed the target commodity with delivery certificate information through the shooting control displayed on the selling side client device, the delivery certificate information is displayed on the rejection information filling page as evidence of rejection of after-sales; the input rejection information includes the delivery certificate information.

[0429] Another embodiment of the present application provides an online commodity trading device, which is deployed on a client device on the receiving side. The device includes: a response display module, which is used to display an application page for after-sales in response to applying for after-sales operation on the target commodity ordered online; in response to a submission operation triggered on the application page for after-sales, display the after-sales content entered on the application page for after-sales in the after-sales application processing page of the target commodity. Among them, if it is determined that the receiving side has photographed the target commodity with receipt proof information through the shooting control displayed on the client device on the receiving side, the receipt proof information is displayed on the application page for after-sales as the required after-sales evidence; the input after-sales content includes the receipt proof information.

[0430] Another embodiment of the present application provides a commodity online transaction device, which is deployed in a selling-side client device or a receiving-side client device. The device includes: a response display module, which is used to display a rights protection claim page in response to a rights protection application triggered for a target commodity; wherein the rights protection claim page displays the corresponding photographing information of the target commodity; in response to a submission operation triggered on the rights protection claim page, a rights protection application processing page is displayed; the rights protection application processing page displays the rights protection claim information input on the rights protection claim page; the rights protection claim information includes the photographing information.

[0431] The rights protection application is triggered by the seller when receiving the after-sales application for the target product, or by the recipient when receiving the rejection of after-sales service; the rights protection mechanism corresponding to the rights protection application is a third-party intervention review mechanism; and,

[0432] If the rights protection application is triggered by the selling side, and the selling side triggers the shooting of the shipping certificate information of the target product through the shooting control displayed on the selling side client device, then the shooting information displayed on the rights protection claim page is the shipping certificate information; and if the receiving side triggers the shooting of the receiving certificate information of the target product through the shooting control displayed on the receiving side client device, then the receiving certificate information can also be displayed on the rights protection application processing page;

[0433] If the rights protection application is triggered by the receiving side, and the receiving side has taken a photo of the receipt information for the target product, then the photographed information displayed on the rights protection claim page is the receipt information; and, if the selling side has taken a photo of the shipment information for the target product, the shipment information can also be displayed on the rights protection application processing page.

[0434] Another embodiment of the present application provides a commodity online transaction device, which is deployed in a selling-side client device or a receiving-side client device. The device includes: a response display module, which is used to display a supplementary evidence page in response to a supplementary evidence operation triggered for a target commodity; in response to an upload operation triggered on the supplementary evidence page, when it is determined that there is photographic information of the target commodity that needs to be supplemented and uploaded, an option corresponding to at least one photographic data included in the photographic information is displayed; in response to a selection operation triggered for an option corresponding to the at least one photographic data, the selected photographic data is filled into the supplementary evidence page for display. Among them, the target product is an online sale product released by the seller through the selling side client device on a platform with e-commerce functions, and the target product is ordered and purchased by the recipient side; the supplementary evidence operation is triggered by the target product rights protection process through the third-party intervention review mechanism provided by the platform, or is triggered by the target product rights protection process through the manual customer service provided by the platform; and the shooting information includes a shot video and / or at least one shot picture; the shooting information is the shipping certificate information of the target product triggered by the selling side through the shooting control displayed on the selling side client device, or is the receipt certificate information of the target product triggered by the recipient side through the shooting control displayed on the recipient side client device.

[0435] What needs to be explained here about the above-mentioned devices is that the online commodity trading devices provided in the above-mentioned embodiments can implement the technical solutions described in the above-mentioned corresponding method embodiments. The specific implementation principles of the above-mentioned modules or units can refer to the relevant contents in the above-mentioned corresponding method embodiments, and will not be described in detail here.

[0436] The present application also provides an electronic device. The electronic device includes a memory and a processor. The memory can be configured to store various other data to support operations on the electronic device. Examples of these data include instructions for any application or method for operating on the electronic device. The memory can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read only memory (EEPROM), erasable programmable read only memory (EPROM), programmable read only memory (PROM), read only memory (ROM), magnetic memory, flash memory, disk or optical disk.

[0437] The memory is used to store programs;

[0438] The processor is coupled to the memory and is used to execute the program stored in the memory to implement the methods provided by the above-mentioned method embodiments.

[0439] Furthermore, the electronic device also includes: a communication component, a display, a power component, an audio component and other components.

[0440] The electronic device is the aforementioned selling-side client device, receiving-side client device, or customer service-side device.

[0441] Accordingly, an embodiment of the present application further provides a computer-readable storage medium storing a computer program, and when the computer program is executed by a computer, the steps or functions of the methods provided in the above-mentioned method embodiments can be implemented.

[0442] An embodiment of the present application also provides a computer program product, including a computer program, which, when executed by a processor, can implement the steps or functions of the methods provided in the above-mentioned method embodiments.

[0443] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM (Read Only Memory) / RAM (Random Access Memory), a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0444] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A commodity online transaction method, characterized in that: include: On the client interface, a control for guiding the retention of evidence for online transaction goods is displayed; In response to the triggering of the control, a collection module on the client is called to collect evidence information related to the online transaction product; The evidence information is uploaded to the corresponding server.

2. The method according to claim 1, characterized in that On the client interface, controls for preserving evidence of online transaction goods are displayed, including: On the client interface, a reminder to take photos for evidence is displayed; The shooting control included in the evidence-keeping shooting prompt is a control for guiding the preservation of evidence for online transaction commodities; Among them, if the client corresponds to the selling side, the client interface includes: a conversation page for instant communication between the selling side and the receiving side, and / or a shipping page for shipping online transaction goods, and / or an order details page corresponding to the online transaction goods; if the client corresponds to the receiving side, the client interface includes: the conversation page, and / or the order details page corresponding to the online transaction goods.

3. The method according to claim 2, characterized in that The acquisition module is a shooting module, and the evidence information includes a video and / or at least one picture; And, the method further comprises: After determining that the collection of the evidence information is completed, detecting whether the evidence information is missing key information according to the type of the online transaction product; If there is, display an information missing prompt; the information missing prompt is used to prompt the key information missing in the evidence information, and the information missing prompt can trigger a reshooting operation to call the shooting module; If it does not exist, the trigger will upload the evidence information to the corresponding server.

4. The method according to claim 3, characterized in that Also includes: After the collection of the evidence information is determined to be completed, if an editing operation triggered by the evidence information is detected, then: Display the edit page; In response to an editing operation on the evidence information through an editing page, acquiring the edited evidence information; Determining the edited evidence information as the collected evidence information; And, according to the type of the online transaction commodity, detecting whether the retained evidence information contains missing key information includes: According to the type of the online transaction commodity, the edited evidence information is detected to see whether there is any missing key information.

5. The method according to any one of claims 2 to 4, characterized in that Also includes: Generate a captured message based on the recorded evidence information; Displaying the photographed message on the conversation page and / or the order details page corresponding to the online transaction product; Among them, if the client corresponds to the selling side and has collected the evidence information before entering the delivery page of the online transaction product, it also includes: displaying the photographed message in the delivery page; viewing the evidence information by operating the corresponding control in the photographed message; and when displaying the photographed message, the shooting controls displayed on all pages are invalid.

6. A commodity online transaction method, characterized in that: Applied to a client device on the selling side, the method comprises: When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by a shooting control displayed on a selling-side client device, obtaining shipping certificate information shot for the target product; Based on the delivery certificate information, generating a first photographed message; Displaying the first photographed message on a page related to the target product; Among them, the shipping certificate information includes packaging process information; the first photographed message is used to prompt that the shipping certificate information of the target product has been photographed and uploaded, and the shipping certificate information can be viewed through the first photographed message.

7. A commodity online transaction method, characterized in that: Applied to a client device on the receiving side, the method includes: When the order status of the target product is in a waiting-for-receipt status, in response to a shooting operation triggered by a shooting control displayed on a receiving-side client device, obtaining receipt evidence information shot for the target product; Generating a second photographed message according to the receipt evidence information; Displaying the second photographed message on a page related to the target product; Among them, the receipt proof information includes unpacking process information; the second photographed message is used to prompt that the receipt proof information of the goods has been photographed and uploaded, and the receipt proof information can be viewed through the second photographed message.

8. A commodity online transaction method, characterized in that: Applied to a customer service side device, the method includes: Receive customer service requests for target products; In response to a customer service ticket viewing operation triggered by a customer service request, displaying a customer service ticket page for the target product; Among them, if it is determined that there is delivery certificate information and / or receipt certificate information related to the target product, the delivery certificate information and / or the receipt certificate information will be displayed on the customer service work order page; the delivery certificate information is triggered by the shooting control displayed on the selling side client device, and the receipt certificate information is triggered by the shooting control displayed on the receiving side client device; the customer service request is initiated by the selling side client device or the receiving side client device.

9. A commodity online transaction method, characterized in that: Applied to a client device on the selling side, the method comprises: When it is detected that the target product has been ordered, the shooting control is displayed; When the order status of the target product is in an undelivered state, in response to a shooting operation triggered by the shooting control, obtaining a shipping evidence video shot for the target product; Based on the delivery evidence video, generating a first filmed message; Displaying the first photographed message on a page related to the target product; Among them, the first filmed message is used to prompt that the shipping evidence video of the target product has been filmed and uploaded, and the shipping evidence video can be viewed through the first filmed message; the shipping evidence video includes a packaging process video.

10. A commodity online transaction method, characterized in that: Applied to a client device on the receiving side, the method includes: When the order status of the target product is shipped, the shooting control is displayed; When the order status of the target product is in a waiting-for-receipt state, in response to a shooting operation triggered by the shooting control, a receipt video shot for the target product is obtained; Generating a second filmed message based on the delivery receipt video; Displaying the second photographed message on a page related to the target product; Among them, the page related to the target product includes a session page corresponding to the instant messaging channel established between the selling side client device; the second filmed message is used to prompt that a video of the product receipt has been uploaded and shot, and the video of the receipt can be viewed through the second filmed message; the video of the receipt includes a video of the unpacking process.

11. A commodity online transaction method, characterized in that: Applied to a client device on the selling side, the method comprises: In response to a de-processing operation triggered for an after-sales application, displaying an after-sales application processing page; In response to a rejection operation triggered on the after-sales application processing page, a rejection information filling page is displayed; In response to a submission operation triggered on a rejection information filling page, the rejection information entered on the rejection information filling page is displayed on the after-sales application processing page; Among them, the after-sales application is initiated by the receiving side for the target product ordered online; if it is determined that the receiving side has photographed the target product with receipt information through the shooting control displayed on the corresponding client device, the receipt information is displayed in the after-sales application processing page; and, if it is determined that the selling side has photographed the target product with shipment information through the shooting control displayed on the corresponding client device, the shipment information is displayed in the rejection information filling page as evidence of rejection of after-sales service; the rejection information input includes the shipment information.

12. A commodity online transaction method, characterized in that: Applied to a client device on the receiving side, the method includes: In response to applying for after-sales operation for the target product ordered online, displaying an after-sales application page; In response to a submission operation triggered on the after-sales application page, displaying the after-sales content entered on the after-sales application page on the after-sales application processing page of the target product; Among them, if it is determined that the receiving side has photographed the target product through the shooting control displayed on the corresponding client device and has left receipt information, the receipt information will be displayed in the after-sales application page as the required after-sales evidence; the input after-sales content includes the receipt information.

13. A commodity online transaction method, characterized in that: Applied to a client device on the selling side or a client device on the receiving side, the method includes: In response to a rights protection application triggered for a target product, a rights protection claim page is displayed; wherein the rights protection claim page displays corresponding photographing information of the target product; In response to a submission operation triggered on the rights protection claim page, displaying a rights protection application processing page; In the rights protection application processing page, the rights protection claim information input in the rights protection claim page is displayed; the rights protection claim information includes the shooting information; The rights protection application is triggered by the seller when receiving the after-sales application for the target product, or by the recipient when receiving the rejection of after-sales service; the rights protection mechanism corresponding to the rights protection application is a third-party intervention review mechanism; and, If the rights protection application is triggered by the seller, and the shipping proof information of the target product is captured by the shooting control displayed on the corresponding client device, the shooting information displayed on the rights protection claim page is the shipping proof information; and if the receiving side captures the receipt proof information of the target product by the shooting control displayed on the corresponding client device, the receipt proof information can also be displayed on the rights protection application processing page; If the rights protection application is triggered by the receiving side and the receipt information is photographed for the target product, the photographed information displayed on the rights protection claim page is the receipt information; and if the selling side has photographed the shipping information for the target product, the shipping information can also be displayed on the rights protection application processing page.

14. A commodity online transaction method, characterized in that: Applied to a client device on the selling side or a client device on the receiving side, the method includes: In response to a supplementary evidence operation triggered for the target product, displaying a supplementary evidence page; In response to an upload operation triggered on the supplementary evidence page, when it is determined that there is photographic information of the target product that needs to be supplemented and uploaded, an option corresponding to at least one photographic data included in the photographic information is displayed; In response to a selection operation triggered by an option corresponding to the at least one photographic data, filling the selected photographic data into the supplementary evidence page for display; Among them, the target product is an online sales product released by a selling-side client device on a platform with e-commerce functions; the supplementary evidence operation is triggered by a target product rights protection process through a third-party intervention review mechanism provided by the platform, or is triggered by a target product rights protection process through manual customer service provided by the platform; and the shooting information includes a shot video and / or at least one shot picture; the shooting information is the shipping certificate information of the target product triggered by the shooting control displayed on the selling-side client device, or is the receipt certificate information of the target product triggered by the shooting control displayed on the receiving-side client device.

15. A commodity online trading system, characterized in that: include: A selling-side client device, used to implement the online commodity transaction method described in any one of claims 1 to 5, or to implement the online commodity transaction method described in any one of claims 6, 9, 11, 13, and 14; A receiving-side client device, used to implement the online commodity transaction method described in any one of claims 1 to 5, or to implement the online commodity transaction method described in any one of claims 7, 10, 12, 13, and 14; The customer service side device is used to implement the online commodity transaction method described in claim 8 above.

16. An electronic device, characterized in that: include: A memory and a processor, wherein The memory is used to store programs; The processor is coupled to the memory and is used to execute the program stored in the memory to implement the online commodity transaction method according to any one of claims 1 to 14.

17. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a computer, the online commodity transaction method according to any one of claims 1 to 14 can be implemented.

18. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the online commodity transaction method according to any one of claims 1 to 14 is implemented.

Images