Coal mine reporting method and coal mine communication system based on intelligent voice technology
By introducing intelligent voice technology into the coal mine communication system, the automated processing of conventional coal mine reports has been realized, and the timeliness of information transmission in existing systems during peak hours and emergency situations has been solved, improving work efficiency and safety.
Patent Information
- Application Number
- CN202510141657.8
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-02-08
- Publication Date
- 2025-05-27
AI Technical Summary
The existing coal mine communication system is difficult to effectively handle the reports of underground operators during peak hours or in emergency situations, resulting in a decrease in the timeliness of information transmission and increasing safety hazards and production efficiency problems.
The coal mine reporting method based on intelligent voice technology is adopted. By receiving the user's session initial protocol signal, voice interaction is performed, the coal mine reporting interactive voice is determined, the interactive text is analyzed, the coal mine reporting information is obtained, and the coal mine conventional reporting information is transmitted to the dispatcher or uploaded to the data platform.
It realizes automatic answering and recording of conventional reports from coal mines, reduces user waiting time, reduces the work burden of dispatchers, improves work efficiency and emergency reporting processing capabilities, improves the timeliness of information transmission, and ensures the safety of coal mine operations and the continuity of production.
Smart Images

Figure CN120050360A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of speech processing, and in particular, to a coal mine reporting method and a coal mine communication system based on intelligent speech technology. Background Art
[0002] The daily reports of underground workers, as a link for information transmission, are very important for ensuring the production safety of coal mines. The reported content usually includes key information such as real-time data on work progress, the operating status of equipment, and potential safety hazards, facilitating dispatchers to make timely and effective decisions.
[0003] However, under the current communication system, underground workers mainly rely on landline telephones at fixed positions to report to the ground dispatching center on a one-to-one basis. This traditional communication method often proves inadequate during peak hours or in emergency situations. When multiple workers attempt to report simultaneously, there will inevitably be a queuing and waiting phenomenon for incoming reports. At this time, due to the limited call answering ability of the dispatcher, it is difficult to handle all incoming calls in a short period, thus greatly reducing the timeliness of information transmission.
[0004] For example, assume that an abnormal situation is detected at a working face and immediate shutdown for maintenance is required to avoid accidents. If the communication system is in a high-load state at this time and the emergency reports from workers cannot be promptly conveyed to the dispatcher, it will not only increase safety hazards but also affect the continuity and efficiency of production. Summary of the Invention
[0005] The present invention provides a coal mine reporting method and a coal mine communication system based on intelligent speech technology to solve the defects existing in the related technologies.
[0006] The present invention provides a coal mine reporting method based on intelligent speech technology, including: Receiving a session initial protocol signal of a user, where the session initial protocol signal is obtained by converting a telephone signal generated by the user dialing a dedicated telephone number for coal mine regular reporting; Based on the session initial protocol signal, performing voice interaction with the user to determine a coal mine reporting interaction voice; Based on the coal mine reporting interaction voice, determining a coal mine reporting interaction text; Parsing the coal mine reporting interaction text to obtain coal mine regular reporting information.
[0007] According to the coal mine reporting method based on intelligent speech technology provided by the present invention, the parsing of the coal mine reporting interaction text to obtain coal mine regular reporting information includes: Classifying the types of reporting information in the coal mine reporting interaction text to obtain a classification result; Based on the classification result, applying a preset table format, fill the coal mine report interaction text into a coal mine report form to obtain the coal mine regular report information.
[0008] According to a coal mine reporting method based on intelligent voice technology provided by the present invention, the determining the coal mine report interaction voice by performing voice interaction with the user based on the session initial protocol signal includes: Establish a voice session with the user based on the session initial protocol signal; Based on the voice session, provide a prompt to the user; the prompt is used to prompt the user for the specific content of the coal mine regular report.
[0009] According to a coal mine reporting method based on intelligent voice technology provided by the present invention, after parsing the coal mine report interaction text to obtain the coal mine regular report information, it includes: Transmit the coal mine regular report information to the dispatcher side; and / or, Upload the coal mine regular report information to the data platform.
[0010] According to a coal mine reporting method based on intelligent voice technology provided by the present invention, after determining the coal mine report interaction voice by performing voice interaction with the user based on the session initial protocol signal, it includes: Determine the manual access request of the user based on the coal mine report interaction voice; Based on the manual access request, transfer the user to a manual telephone number.
[0011] According to a coal mine reporting method based on intelligent voice technology provided by the present invention, after parsing the coal mine report interaction text to obtain the coal mine regular report information, it includes: Associate the coal mine report interaction voice with the coal mine regular report information.
[0012] The present invention also provides a coal mine reporting device based on intelligent voice technology, including: A signal receiving module, configured to receive the session initial protocol signal of the user, where the session initial protocol signal is converted from a telephone signal generated by the user dialing a dedicated telephone number for coal mine regular reporting; A voice interaction module, configured to perform voice interaction with the user based on the session initial protocol signal to determine the coal mine report interaction voice; A voice recognition module, configured to determine the coal mine report interaction text based on the coal mine report interaction voice; A text parsing module, configured to parse the coal mine report interaction text to obtain the coal mine regular report information.
[0013] The present invention also provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the processor executes the computer program, the coal mine reporting method based on intelligent voice technology as described in any one of the above is implemented.
[0014] The present invention also provides a coal mine communication system, including: an in-mine terminal; the in-mine terminal is configured with a program-controlled switch, a voice gateway, a main control unit, and dedicated line buttons for coal mine regular reporting; A dedicated line telephone number for coal regular reporting is registered on the program-controlled switch; The dedicated line button is used for a user to dial the dedicated line telephone number and generate a telephone signal; The voice gateway is used to convert the telephone signal into a Session Initiation Protocol (SIP) signal and send the SIP signal to the main control unit; The main control unit is used to execute the coal mine reporting method based on intelligent voice technology as described above.
[0015] According to a coal mine communication system provided by the present invention, it further includes: a server; the server is installed with switching software; The switching software is used to dock the SIP signal and the main control unit.
[0016] The present invention also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the coal mine reporting method based on intelligent voice technology as described in any one of the above is implemented.
[0017] The present invention also provides a computer program product, including a computer program. When the computer program is executed by a processor, the coal mine reporting method based on intelligent voice technology as described in any one of the above is implemented.
[0018] The coal mine reporting method and coal mine communication system based on intelligent voice technology provided by the present invention first receive the session initial protocol signal of the user, and the session initial protocol signal is converted from the telephone signal generated by the user dialing the dedicated telephone number for regular coal mine reporting; then, based on the session initial protocol signal, voice interaction is carried out with the user to determine the coal mine reporting interactive voice; thereafter, based on the coal mine reporting interactive voice, the coal mine reporting interactive text is determined; finally, the coal mine reporting interactive text is parsed to obtain the regular coal mine reporting information. This method intelligently transforms the existing coal mine communication system. By introducing automation technology and intelligent algorithms, for regular coal mine reporting, the existing solution of underground workers manually calling the dispatcher is abandoned, but an automated method is adopted. It realizes the diversion of regular coal mine reporting and non-regular coal mine reporting in emergency situations, automatically answers and records fixed regular coal mine reporting, reduces the waiting time of users, thereby reducing the workload of the dispatcher, improving work efficiency and the ability to handle emergency reports, and can reduce the load on the telephone system during peak hours. In this way, the efficiency of coal mine reporting can be improved, the timeliness of information transmission can be enhanced, and it can also prevent emergencies from not being conveyed to the dispatcher in a timely manner, improving the safety of coal mine operations and ensuring the continuity and efficiency of coal mine production. BRIEF DESCRIPTION OF THE DRAWINGS
[0019] In order to more clearly illustrate the technical solutions in the present invention or related technologies, the following will briefly introduce the drawings required for use in the description of the embodiments or related technologies. Obviously, the drawings in the following description are some embodiments of the present invention. For those of ordinary skill in the art, without creative efforts, other drawings can also be obtained based on these drawings.
[0020] Figure 1 is one of the flow schematic diagrams of the coal mine reporting method based on intelligent voice technology provided by the present invention.
[0021] Figure 2 is the second flow schematic diagram of the coal mine reporting method based on intelligent voice technology provided by the present invention.
[0022] Figure 3 is the schematic diagram of the regular coal mine reporting information obtained by the coal mine reporting method based on intelligent voice technology provided by the present invention.
[0023] Figure 4 is the structural schematic diagram of the coal mine reporting device based on intelligent voice technology provided by the present invention.
[0024] Figure 5 is one of the structural schematic diagrams of the coal mine communication system provided by the present invention.
[0025] Figure 6It is the second schematic structural diagram of the coal mine communication system provided by the present invention.
[0026] Figure 7 It is the schematic structural diagram of the electronic device provided by the present invention. Specific embodiments
[0027] To make the objectives, technical solutions and advantages of the present invention clearer, the technical solutions in the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the present invention. Apparently, the described embodiments are some but not all of the embodiments of the present invention. All other embodiments obtained by those of ordinary skill in the art based on the embodiments in the present invention without creative efforts shall fall within the scope of protection of the present invention.
[0028] Figure 1 It is the schematic flow diagram of a coal mine reporting method based on intelligent voice technology provided in an embodiment of the present invention. As Figure 1 shown, the method includes: S1. Receive the session initial protocol signal of the user, where the session initial protocol signal is obtained by converting a telephone signal generated by the user dialing a dedicated telephone number for regular coal mine reporting; S2. Based on the session initial protocol signal, perform voice interaction with the user to determine the coal mine reporting interaction voice; S3. Based on the coal mine reporting interaction voice, determine the coal mine reporting interaction text; S4. Parse the coal mine reporting interaction text to obtain the regular coal mine reporting information.
[0029] Specifically, for the coal mine reporting method based on intelligent voice technology provided in the embodiment of the present invention, the execution subject is a coal mine reporting device based on intelligent voice technology. This device can be configured as a main control unit in a computer, and this computer can be a local computer or a cloud computer. The local computer can be a computer, a tablet, etc., and no specific limitation is made here.
[0030] First, step S1 is executed to receive the session initial protocol (SIP) signal of the user. Before that, a dedicated telephone number can be registered on the program-controlled switch for the user to perform media regular reporting. The number of digits of this dedicated telephone number can be set as needed. For example, it can be set to 4 digits, 6 digits, etc. A dedicated button can be configured for the user, and this dedicated button is bound to the dedicated telephone number. The user clicks the dedicated button to trigger dialing the dedicated telephone number and generating a telephone signal.
[0031] Furthermore, a voice gateway can be configured to convert a telephone signal into a SIP signal through the voice gateway and transmit the SIP signal to the execution entity. Here, SIP is an application layer protocol used to establish, modify, and terminate multimedia sessions, mainly used to control communication services such as voice, video, and instant messaging. The SIP signal is used to transmit data packets containing voice information to the execution entity over the Internet, and these data packets are restored to voice signals by the execution entity.
[0032] Then, step S2 is executed. The execution entity can be built-in with an intelligent answering system, which uses the SIP signal to interact with the user through the intelligent answering system to obtain the coal mine report interaction voice. This voice interaction can be one-round or multi-round voice interaction. The coal mine report interaction voice can include the user's voice and the prompt words given by the intelligent answering system for subsequent processing.
[0033] After that, step S3 is executed. Speech recognition (Automatic Speech Recognition, ASR) algorithms such as Dynamic Time Warping (DTW), Hidden Markov Model (HMM), Vector Quantization (VQ), Artificial Neural Network (ANN), Support Vector Machine (SVM), and Gaussian Mixture Model (GMM) can be used to perform speech recognition on the coal mine report interaction voice and convert the coal mine report interaction voice into a coal mine report interaction text.
[0034] Finally, step S4 is executed. The coal mine report interaction text is parsed. For example, the coal mine report interaction text can be classified and sorted according to the report format to obtain the coal mine regular report information.
[0035] The coal mine regular report information can be in the form of a table, a document, or graphical forms such as a bar chart or a pie chart, which is not specifically limited here.
[0036] In the embodiment of the present invention, the coal mine reporting method based on intelligent voice technology first receives the session initial protocol signal of the user, and the session initial protocol signal is converted from the telephone signal generated by the user dialing the dedicated telephone number for the coal mine regular report; then, based on the session initial protocol signal, a voice interaction is performed with the user to determine the coal mine reporting interaction voice; thereafter, based on the coal mine reporting interaction voice, the coal mine reporting interaction text is determined; finally, the coal mine reporting interaction text is parsed to obtain the coal mine regular report information. This method performs an intelligent transformation on the existing coal mine communication system. By introducing automation technology and intelligent algorithms, for the coal mine regular report, the existing solution of underground workers manually calling the dispatcher is abandoned, but an automated method is adopted to achieve the separation of the coal mine regular report and the non-coal mine regular report in case of emergency. The fixed coal mine regular report is automatically answered and recorded, reducing the waiting time of users, thus reducing the workload of the dispatcher, improving work efficiency and the processing ability of emergency reports, and reducing the load on the telephone system during peak hours. In this way, the efficiency of coal mine reporting can be improved, the timeliness of information transmission can be enhanced, and it can also prevent emergencies from not being conveyed to the dispatcher in time, improving the safety of coal mine operations and ensuring the continuity and efficiency of coal mine production.
[0037] Based on the above embodiment, the parsing of the coal mine reporting interaction text to obtain the coal mine regular report information includes: Classify the reporting information types in the coal mine reporting interaction text to obtain a classification result; Based on the classification result, apply a preset table format to fill the coal mine reporting interaction text into the coal mine reporting form to obtain the coal mine regular report information.
[0038] Specifically, the execution entity may be integrated with a reporting classification module, and the reporting classification module classifies the reporting information types in the coal mine reporting interaction text to obtain a classification result.
[0039] Thereafter, the execution entity may use the classification result and apply the preset table format corresponding to each classification result of the coal mine regular report to fill the coal mine reporting interaction text into the corresponding coal mine reporting form to obtain the coal mine regular report information.
[0040] In the embodiment of the present invention, the coal mine regular report information is in the form of a table, which can be more intuitively displayed and is convenient for the dispatcher to find the required information. Moreover, this method can directly record through an electronic spreadsheet, replacing the paper form, increasing the paperless rate.
[0041] Based on the above embodiment, the performing a voice interaction with the user based on the session initial protocol signal to determine the coal mine reporting interaction voice includes: Establish a voice session with the user based on the Session Initiation Protocol (SIP) signal; Provide a prompt to the user based on the voice session; the prompt is used to prompt the user about the specific content of the regular coal mine report.
[0042] Specifically, when the executing entity conducts voice interaction with the user, it can first use the SIP signal to establish a voice session with the user. Then, using this voice session, it provides a prompt to the user. The executing entity can be built-in with a voice synthesis module. The prompt tone can be pre-set or generated in real-time through the voice synthesis module according to the voice input by the user during the voice interaction process, and no specific limitation is made here. This prompt is used to prompt the user about the specific content of the regular coal mine report, that is, to indicate to the user how to conduct the regular coal mine report and what specific content to report.
[0043] In the embodiment of the present invention, by providing a prompt to the user, the efficiency of the user's regular coal mine report can be improved, and the standardization and unity of the regular coal mine report information can be enhanced.
[0044] Based on the above embodiment, after parsing the coal mine report interaction text to obtain the regular coal mine report information, it includes: Transmit the regular coal mine report information to the dispatcher terminal; and / or, Upload the regular coal mine report information to the data platform.
[0045] Specifically, after parsing the coal mine report interaction text, the regular coal mine report information can be transmitted to the dispatcher terminal. The dispatcher terminal can be provided with a dispatcher terminal interface, and the regular coal mine report information can be displayed through the dispatcher terminal interface so that the dispatcher can view the regular coal mine report information and perform corresponding processing.
[0046] In addition, after parsing the coal mine report interaction text, the regular coal mine report information can also be uploaded to the data platform, so that the regular coal mine report information can be stored, which is convenient for tracing and applying coal mine information.
[0047] Based on the above embodiment, after performing voice interaction with the user based on the Session Initiation Protocol (SIP) signal to determine the coal mine report interaction voice, it includes: Determine the user's manual access request based on the coal mine report interaction voice; Transfer the user to the manual phone number based on the manual access request.
[0048] Specifically, after performing a voice interaction with the user to determine the coal mine reporting interaction voice, when the user wants to access the dispatcher's manual service by dialing a dedicated phone number, the manual access request of the user can be determined by parsing the coal mine reporting interaction voice. Then, using the manual access request, the user is transferred to the manual phone number. This manual phone number corresponds to the dispatcher's seat and is answered by the dispatcher.
[0049] In the embodiment of the present invention, when the manual access request of the user is determined through the coal mine reporting interaction voice, the manual access request can be used to transfer the user to the manual phone number, thus avoiding the problem that the user cannot be transferred to the manual phone in time by misdialing the dedicated phone number.
[0050] Based on the above embodiment, after parsing the coal mine reporting interaction text to obtain the coal mine regular reporting information, it includes: Associating the coal mine reporting interaction voice with the coal mine regular reporting information.
[0051] Specifically, in the embodiment of the present invention, after parsing the coal mine reporting interaction text, the coal mine reporting interaction voice can be associated with the parsed coal mine regular reporting information, greatly increasing the traceability of the coal mine regular reporting information.
[0052] Based on the above embodiment, as Figure 2 shown, it is a complete flow schematic diagram of the coal mine reporting method based on intelligent voice technology provided in the embodiment of the present invention. The method includes: Underground workers make a call. If it is a coal mine regular report, they call the dedicated phone number, which is answered by the intelligent answering system, and the coal mine regular reporting information is automatically recorded. If it is an emergency report, they call the manual phone number, which is answered by the dispatcher, and after the dispatcher makes a manual record, it is reported.
[0053] As Figure 3 shown, it is a schematic diagram of the coal mine regular reporting information obtained by the coal mine reporting method based on intelligent voice technology provided in the embodiment of the present invention. Figure 3 It includes the list of dedicated phone numbers dialed by the user, the coal mine reporting interaction text corresponding to each dedicated phone number, and the reporting form corresponding to each coal mine reporting interaction text, that is, the coal mine regular reporting information.
[0054] As Figure 4 shown, based on the above embodiment, the embodiment of the present invention provides a coal mine reporting device based on intelligent voice technology, including: A signal receiving module 41, configured to receive the Session Initiation Protocol (SIP) signal of a user, where the SIP signal is obtained by converting a telephone signal generated by the user dialing a dedicated telephone number for regular coal mine reporting; A voice interaction module 42, configured to perform voice interaction with the user based on the SIP signal to determine the voice for coal mine reporting interaction; A voice recognition module 43, configured to determine the text for coal mine reporting interaction based on the voice for coal mine reporting interaction; A text parsing module 44, configured to parse the text for coal mine reporting interaction to obtain the regular coal mine reporting information.
[0055] Based on the above embodiments, in the coal mine reporting device provided in the embodiments of the present invention based on intelligent voice technology, the text parsing module is specifically configured to: Classify the types of reporting information in the text for coal mine reporting interaction to obtain a classification result; Based on the classification result, apply a preset table format to fill the text for coal mine reporting interaction into a coal mine reporting form to obtain the regular coal mine reporting information.
[0056] Based on the above embodiments, in the coal mine reporting device provided in the embodiments of the present invention based on intelligent voice technology, the voice interaction module is specifically configured to: Establish a voice session with the user based on the SIP signal; Based on the voice session, provide a prompt to the user; the prompt is used to prompt the user for the specific content of regular coal mine reporting.
[0057] Based on the above embodiments, the coal mine reporting device provided in the embodiments of the present invention based on intelligent voice technology further includes a post-processing module, configured to: Transmit the regular coal mine reporting information to the dispatcher side; and / or, Upload the regular coal mine reporting information to a data platform.
[0058] Based on the above embodiments, the coal mine reporting device provided in the embodiments of the present invention based on intelligent voice technology further includes an artificial transfer module, configured to: Determine the artificial access request of the user based on the voice for coal mine reporting interaction; Based on the artificial access request, transfer the user to an artificial telephone number.
[0059] Based on the above embodiments, the coal mine reporting device provided in the embodiments of the present invention based on intelligent voice technology further includes an association module, configured to: Associate the voice for coal mine reporting interaction with the regular coal mine reporting information.
[0060] Specifically, in the coal mine reporting device based on intelligent voice technology provided in the embodiments of the present invention, the functions of each module correspond one by one to the operation processes of each step in the above method embodiments, and the achieved effects are also the same. For details, refer to the above embodiments, and the embodiments of the present invention will not elaborate herein.
[0061] As Figure 5 shown, on the basis of the above embodiments, the embodiments of the present invention also provide a coal mine communication system, including: an in-mine terminal 5; the in-mine terminal 5 is configured with a program-controlled switch 51, a voice gateway 52, a main control unit 53, and a dedicated line button 54 for coal mine regular reporting; A dedicated line telephone number for coal regular reporting is registered on the program-controlled switch 51; The dedicated line button 54 is used for a user to dial the dedicated line telephone number and generate a telephone signal; The voice gateway 52 is used to convert the telephone signal into a Session Initiation Protocol (SIP) signal and send the SIP signal to the main control unit 53; The main control unit 53 is used to execute the coal mine reporting method based on intelligent voice technology provided in the above embodiments.
[0062] As Figure 6 shown, on the basis of the above embodiments, the coal mine communication system provided in the embodiments of the present invention further includes: a server 6; the server 6 is installed with switching software 61; The switching software 61 is used to dock the SIP signal and the main control unit 53.
[0063] When a user dials the dedicated line telephone number, the telephone signal is converted into an SIP signal by the voice gateway 52 and then answered by the intelligent answering system of the main control unit 53, and a voice interaction is performed with the user to determine the coal mine regular reporting information.
[0064] Figure 7 Illustrates a schematic physical structure diagram of an electronic device. As Figure 7 shown, the electronic device may include: a processor 710, a communication interface 720, a memory 730, and a communication bus 740. Among them, the processor 710, the communication interface 720, and the memory 730 complete mutual communication through the communication bus 740. The processor 710 can call the logical instructions in the memory 730 to execute the coal mine reporting method based on intelligent voice technology provided in the above embodiments.
[0065] In addition, when the logical instructions in the above-mentioned memory 730 are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on such an understanding, the technical solution of the present invention, in essence, or the part that contributes to the related technology, or a part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes: various media such as USB flash drives, mobile hard disks, read-only memories (ROMs), random access memories (RAMs), magnetic disks, or optical discs that can store program codes.
[0066] On the other hand, the present invention also provides a computer program product. The computer program product includes a computer program that can be stored on a computer-readable storage medium. When the computer program is executed by a processor, the computer can execute the coal mine reporting method based on intelligent voice technology provided in the above-mentioned various embodiments.
[0067] On yet another aspect, the present invention also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, it is implemented to execute the coal mine reporting method based on intelligent voice technology provided in the above-mentioned various embodiments. The computer-readable storage medium can be either a non-transitory computer-readable storage medium or a transitory computer-readable storage medium, and no specific limitation is made here.
[0068] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed to multiple network units. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution of this embodiment. A person of ordinary skill in the art can understand and implement it without creative labor.
[0069] Through the description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on such an understanding, the essence of the above technical solution or the part that contributes to the related technology can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to enable a computer device (which can be a personal computer, server, or network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.
[0070] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and are not intended to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.
Claims
1. A coal mine reporting method based on intelligent voice technology, characterized in that: include: Receiving a session initiation protocol signal of a user, wherein the session initiation protocol signal is converted from a telephone signal generated by the user dialing a dedicated telephone number for routine reporting of coal mines; Based on the session initiation protocol signal, voice interaction is performed with the user to determine the coal mine report interaction voice; Based on the coal mine report interactive voice, determining the coal mine report interactive text; The coal mine report interactive text is parsed to obtain the coal mine routine report information.
2. The coal mine reporting method based on intelligent voice technology according to claim 1 is characterized in that: The coal mine report interactive text is parsed to obtain conventional coal mine report information, including: Classifying the report information types in the coal mine report interactive text to obtain classification results; Based on the classification result, a preset table format is applied to fill the coal mine report interactive text into the coal mine report form to obtain the coal mine routine report information.
3. The coal mine reporting method based on intelligent voice technology according to claim 1 is characterized in that: The performing voice interaction with the user based on the session initiation protocol signal to determine the coal mine report interactive voice includes: Establishing a voice session with the user based on the session initiation protocol signal; Based on the voice conversation, a prompt is provided to the user; the prompt is used to prompt the user to carry out specific content of a routine report of a coal mine.
4. The coal mine reporting method based on intelligent voice technology according to claim 1 is characterized in that: The coal mine report interactive text is parsed to obtain the coal mine conventional report information, and then includes: Transmitting the coal mine routine reporting information to the dispatcher terminal; and / or, The routine reporting information of the coal mine is uploaded to the data platform.
5. The coal mine reporting method based on intelligent voice technology according to any one of claims 1-4, characterized in that: The method further comprises: performing voice interaction with the user based on the session initiation protocol signal to determine the coal mine report interactive voice; and then comprising: Determining a manual access request of the user based on the coal mine report interactive voice; Based on the manual access request, the user is transferred to a manual telephone number.
6. The coal mine reporting method based on intelligent voice technology according to any one of claims 1-4, characterized in that: The coal mine report interactive text is parsed to obtain the conventional coal mine report information, and then includes: The coal mine report interactive voice is associated with the coal mine routine report information.
7. A coal mine reporting device based on intelligent voice technology, characterized in that: include: A signal receiving module, used for receiving a session initiation protocol signal of a user, wherein the session initiation protocol signal is converted from a telephone signal generated by the user dialing a dedicated telephone number for routine reporting of coal mines; A voice interaction module, used to perform voice interaction with the user based on the session initialization protocol signal and determine the coal mine report interactive voice; A speech recognition module, used to determine the coal mine report interaction text based on the coal mine report interaction speech; The text parsing module is used to parse the coal mine report interactive text to obtain the coal mine routine report information.
8. A coal mine communication system, characterized in that: include: The mine terminal is equipped with a program-controlled switch, a voice gateway, a main control unit, and a dedicated line button for routine reporting of the coal mine; A dedicated telephone number for routine coal reporting is registered on the program-controlled switch; The dedicated line button is used by the user to dial the dedicated line telephone number and generate a telephone signal; The voice gateway is used to convert the telephone signal into a session initiation protocol signal and send the session initiation protocol signal to the main control unit; The main control unit is used to execute the coal mine reporting method based on intelligent voice technology as described in any one of claims 1-6.
9. The coal mine communication system according to claim 8, characterized in that: Also includes: Server; the server is installed with exchange software; The switching software is used to connect the session initiation protocol signal and the main control unit.
10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the computer program, the coal mine reporting method based on intelligent voice technology as described in any one of claims 1-6 is implemented.