Nursing worker performance management system

Abstract

The nursing worker performance management system is characterized in that the nursing worker performance management system comprises a PC terminal and a nursing worker APP terminal, the nursing worker APP terminal is divided into a user management terminal and a user terminal, the PC terminal, the user management terminal and the user terminal achieve information interaction through a network server and cooperate to complete nursing worker performance management, the PC terminal issues nursing worker tasks, and the user terminal issues the nursing worker tasks. Meanwhile, a task list is generated, parameter information in the performance configuration module of the PC terminal is obtained to generate the performance amount of the task, the user terminal in the on-duty state grabs an order or the PC terminal points to a certain user terminal to send an order sending instruction, and after the task is completed, the user terminal completing the task signs in the signature management module to complete the task. And meanwhile, a performance record is generated and checked in a performance query module of the user terminal. According to the invention, systematized management and intelligent order sending are realized, nursing worker tasks can be reasonably distributed, the work efficiency is ensured, and the nursing worker service quality and efficiency are improved.

Description

Technical Field

[0001] The invention relates to a management system, in particular to a nursing performance management system. Background Art

[0002] With the continuous development of medical technology and the increasing complexity of operating room work, a new job role has been introduced in the medical industry: nursing assistant. As hospitals across the country continue to grow, nursing assistant positions are in short supply. At present, nursing assistants also play an important role in medical operations. Their work directly affects the quality of patient care and the operational efficiency of the hospital. Therefore, the purpose of nursing assistant performance is to improve service quality, motivate nursing assistants, and promote the development of the nursing assistant industry.

[0003] At present, there are many problems in the management of nursing staff in various hospitals, including the following shortcomings:

[0004] (1) There are many patients, urgent work, complicated procedures, strict operating room requirements, and great psychological pressure on nurses; the three-party personnel have high mobility and great pressure on hospital management.

[0005] (2) Working in an environment with a high risk of infection for a long time poses health risks; operating hours are irregular, and there are many temporary overtime or night shifts, which affects efficiency.

[0006] (3) Labor distribution is unbalanced. Whether one is busy or idle is entirely up to the individual, and there is no standardized management system. There is a lack of process guidance, and any negligence may affect the surgical results and patient safety.

[0007] (4) It is necessary to communicate with doctors, nurses, family members, patients, pathology department, blood transfusion department, supply room and other parties, which is prone to misunderstandings; paper task sheets are easily lost and the work process cannot be tracked. The existence of these problems has led to a lack of enthusiasm for work and professional medical knowledge among nursing staff, which has reduced the quality of work to a certain extent and affected the operational efficiency of the department.

[0008] Therefore, based on the above conditions, there is a need for a systematic management system that can reasonably allocate tasks in work arrangement and scheduling, avoid idle or insufficient manpower, and ensure efficient work. A new management model is used to quantify and evaluate work results, and a transparent reward and punishment mechanism is used to motivate workers to improve work efficiency and quality. Therefore, it is necessary to design an intelligent, systematic and efficient management system for the performance of nurses. Summary of the invention

[0009] The purpose of the present invention is to provide a nursing performance management system that can systematically manage and intelligently dispatch nursing tasks, reasonably allocate nursing tasks, ensure work efficiency, and improve the quality and efficiency of nursing services.

[0010] To achieve the above object, the technical solution of the present invention is: a nursing worker performance management system, the innovation of which lies in: including a PC terminal and a nursing worker APP terminal. Among them, the nursing worker APP terminal is divided into a user management terminal and a user terminal. Information interaction is realized between the PC terminal, the user management terminal and the user terminal through a network server.

[0011] The PC terminal includes a nursing worker workbench module, a performance configuration module, a role management module and a user first-level management module. The nursing worker workbench module is used to issue nursing worker tasks. The performance configuration module is used to set the types of nursing worker jobs and the performance configuration parameters for various tasks of nursing workers. The user first-level management module is used to create and maintain the personal account information of nursing workers.

[0012] The user management terminal includes a shift management module, a scheduling management module and a user second-level management module. The shift management module is used to set the shift information of each nursing worker. The scheduling management module calls the shift information and sets the scheduling information of nursing workers. At the same time, the scheduling management module also groups nursing workers by job type according to the performance configuration module and limits the types of tasks that nursing workers can receive. The user second-level management module is used to query personal performance information, scheduling information and reward and penalty amount information. The user terminal obtains the user data in the user first-level management module of the PC terminal and is interconnected with the user second-level management module of the user management terminal to synchronize information.

[0013] The user terminal includes a performance query module, a scheduling query module and a signature management module. The performance query module is used for nursing workers to query performance records. The scheduling query module receives the instruction sent by the scheduling management module and is used for nursing workers to query their own scheduling information, so that the user terminal is divided into an on-duty state and an off-duty state. The signature management module is used for confirmation signatures after the completion of nursing worker tasks.

[0014] The nursing worker workbench module obtains the information of surgical patients in the HIS and issues corresponding nursing worker tasks according to the needs of different patients. After the task is successfully issued, a task list is generated at the same time, and the parameter information in the performance configuration module is obtained to generate the performance amount of the task. The user terminal in the on-duty state grabs the order according to the type of the task or the PC terminal sends a dispatching instruction to a certain user terminal. When a certain user terminal successfully grabs the order or the user terminal that receives the dispatching instruction records the time node, the nursing worker workbench module checks the current state of the task in the task list. After the task is completed, the user terminal that completes the task signs in the signature management module to complete the task, and at the same time generates a performance record. The generated performance record can be viewed in the performance query module, so as to achieve the purpose of completing the performance management of nursing workers through the cooperation of the PC terminal and the nursing worker APP terminal.

[0015] In the above technical solution, the PC terminal further includes a performance viewing module, which is used to count the performance amounts of all user terminals. It can customize the selection of the date range to view all personnel or query the performance amount of a single caregiver through fuzzy search. At the same time, the performance information of each caregiver in the performance viewing module is synchronized to the performance query module of the corresponding user terminal.

[0016] In the above technical solution, the PC terminal further includes a task list module. After the task is successfully published in the caregiver workbench module, the task list module generates a task list, and it is used to view the task status of each caregiver.

[0017] In the above technical solution, the PC terminal further includes a role management module, which is used to create roles and define permissions for caregivers, and different access permissions are assigned according to different roles.

[0018] In the above technical solution, the user management terminal further includes a reward and punishment management module, which is used to set the reward and punishment information of caregivers. The user terminal further includes a reward and punishment query module, which is used to view the reward and punishment amounts set by the reward and punishment management module.

[0019] In the above technical solution, the user management terminal further includes a performance management module, which is used to view the performance statistics and performance calculation methods completed by each caregiver. The information of the performance management module is synchronized with the performance viewing module of the PC terminal.

[0020] In the above technical solution, the user terminal further includes a suspension of order receiving module, which is used to set the duration of suspension of order receiving for caregivers and send a corresponding signal to the PC terminal and the user management terminal. When the suspension of order receiving module takes effect, the PC terminal obtains the user terminal with suspended order receiving and shields it, and at the same time, the user terminal with suspended order receiving cannot receive task information.

[0021] In the above technical solution, the user terminal further includes a lunch time module, which is used to make a reservation for dining through the lunch time module and feedback the instruction to the PC terminal and the user management terminal. When the lunch time module takes effect, the user terminal is in an off-duty state.

[0022] The positive effects of the present invention are as follows: After adopting the caregiver performance management system of the present invention, since the present invention includes a PC terminal and a caregiver APP terminal, wherein the caregiver APP terminal is divided into a user management terminal and a user terminal, information interaction is realized between the PC terminal, the user management terminal and the user terminal through a network server. Among them, the PC terminal includes a caregiver workbench module, a performance configuration module, a role management module and a user primary management module, the user management terminal includes a shift management module, a scheduling management module and a user secondary management module. The shift management module is used to set the shift information of each caregiver. The user terminal obtains the user data in the user primary management module of the PC terminal, and at the same time is associated with the user secondary management module of the user management terminal for information synchronization. The user terminal includes a performance query module, a scheduling query module and a signature management module.

[0023] The caregiver workbench module publishes corresponding caregiver tasks. After the task is successfully published, a task list is generated at the same time, and parameter information in the performance configuration module is obtained to generate the performance amount of the task. The user terminal in the on-duty state grabs the order according to the type of the task or the PC terminal sends a dispatching instruction to a certain user terminal. When the corresponding user terminal successfully grabs the order or the user terminal that receives the dispatching instruction records the time node, the caregiver workbench module checks the current status of the task in the task list. After the task is completed, the user terminal that completes the task signs in the signature management module to complete the task, and at the same time generates a performance record. The generated performance record can be viewed in the performance query module, achieving the purpose of completing caregiver performance management through the cooperation of the PC terminal and the caregiver APP terminal.

[0024] The advantages of the present invention are as follows:

[0025] First, it realizes intelligent dispatching of caregiver workers, personal management, and precise control of caregiver tasks integrated into the work process;

[0026] Second, it strengthens the supervision of the work quality of caregivers. Transfer in and out, cleaning and disinfection, pathological specimen delivery, blood collection verification are integrated into the business with one-key calling, improving service quality;

[0027] Third, in terms of the health of caregivers themselves, it effectively solves the possible infection risk caused by the lack of professional knowledge of caregivers, and promotes the development of the caregiver industry;

[0028] Fourth, it is suitable for hospitals with multiple campuses, a large number of worker staff, clear caregiver groups, and a perfect performance management process;

[0029] In summary, the system of the present invention reasonably distributes the tasks of nursing workers while ensuring efficient operation. At the same time, when issuing the task release of nursing workers, an infection risk warning is given, enabling nursing workers to take safety precautions in advance. While improving the overall service quality and efficiency, the safety of nursing workers is guaranteed as much as possible.

[0030] At the same time, when counting the daily work data of logistics workers, it can provide an effective basis through the PC side, achieve fairness and justice, enable nursing workers to quantitatively evaluate their work achievements, and have a transparent reward and punishment mechanism. This can not only improve the enthusiasm of nursing workers in their own work but also better reflect their labor achievements, promoting the development of the nursing worker profession in many aspects. BRIEF DESCRIPTION OF THE DRAWINGS

[0031] Figure 1 It is a framework schematic diagram of a specific embodiment of the present invention;

[0032] Figure 2 It is a flow chart for processing nursing worker work orders of the present invention. SPECIFIC EMBODIMENTS

[0033] The present invention will be further described below in conjunction with the accompanying drawings and the given embodiments, but it is not limited thereto.

[0034] As Figure 1 、 2 shown, a nursing worker performance management system includes a PC side and a nursing worker APP side. Among them, the nursing worker APP side is divided into a user management terminal and a user terminal, and information interaction is realized between the PC side, the user management terminal, and the user terminal through a network server.

[0035] The PC side includes a nursing worker workbench module, a performance configuration module, a role management module, and a user first-level management module. The nursing worker workbench module is used to release nursing worker tasks, realizing the task release and intelligent dispatching of logistics workers (nursing workers). The performance configuration module is used to set the performance configuration parameters of nursing worker types and various tasks of nursing workers. Specifically, it configures the guaranteed quantity, coefficient, unit price of each nursing worker task, as well as the grouping of nursing worker types and the affiliated hospital areas of nursing workers. The user first-level management module is used to create and maintain the personal account information of nursing workers.

[0036] The user management terminal includes a shift management module, a scheduling management module, and a user secondary management module. The shift management module is used to set the shift information of each caregiver. The scheduling management module calls the shift information and sets the scheduling information of the caregivers. At the same time, the scheduling management module also groups the caregivers by job type according to the performance configuration module and limits the task types that the caregivers can accept. The user secondary management module is used to query personal performance information, scheduling information, and reward and punishment amount information. The user terminal obtains the user data in the user primary management module of the PC terminal and is interconnected with the user secondary management module of the user management terminal to synchronize information.

[0037] The user terminal includes a performance query module, a scheduling query module, and a signature management module. The performance query module is used for caregivers to query performance records. The scheduling query module receives instructions sent by the scheduling management module and is used for caregivers to query their own scheduling information within a specified time (the current day or a week), enabling the user terminal to be in an on-duty state and an off-duty state. The signature management module is used for caregivers to confirm their signatures after completing tasks.

[0038] The caregiver workbench module obtains the surgical patient information of the HIS and publishes corresponding caregiver tasks according to the needs of different patients. After the task is successfully published, a task list is generated at the same time, and the parameter information in the performance configuration module is obtained to generate the performance amount of the task. The on-duty user terminal grabs the order according to the type of the task or the PC terminal sends a dispatching instruction to a certain user terminal. When a user terminal successfully grabs an order or receives a dispatching instruction, the time node is recorded. The caregiver workbench module checks the current status of the task in the task list. After the task is completed, the user terminal that completes the task signs in the signature management module to complete the task, and at the same time generates a performance record. The generated performance record can be viewed in the performance query module, achieving the purpose of completing caregiver performance management through the cooperation of the PC terminal and the caregiver APP terminal.

[0039] Further, as Figure 1 shown, the PC terminal of the present invention further includes a performance viewing module. The performance viewing module is used to count the performance amounts of all user terminals, and can customize the selection of the date range to view all personnel or query the performance amount of a single caregiver through fuzzy search. At the same time, the performance information of each caregiver in the performance viewing module is synchronized to the performance query module of the corresponding user terminal.

[0040] Further, as Figure 1As shown in the figure, the PC side of the present invention further includes a task list module. After the task is successfully released by the caregiver workbench module, the task list module generates a task list, and it is used to view, cancel, evaluate, and feedback the work problems of the caregiver for each caregiver task status. Specifically, when the task is completed, the PC side evaluates the caregiver in the task list module.

[0041] Furthermore, as Figure 1 shown in the figure, the PC side of the present invention further includes a role management module. The role management module is used for creating the roles of caregivers and defining permissions, and different access permissions are assigned according to different roles, that is, different roles match different caregiver APP sides. Specifically, the administrator logs in to the user management terminal, and the ordinary caregiver logs in to the user terminal.

[0042] Furthermore, as Figure 1 shown in the figure, the user management terminal of the present invention further includes a reward and punishment management module. The reward and punishment management module is used to set the reward and punishment information of the caregiver. The user terminal further includes a reward and punishment query module, and the reward and punishment query module views the reward and punishment amount set by the reward and punishment management module.

[0043] Furthermore, as Figure 1 shown in the figure, the user management terminal of the present invention further includes a performance management module. The performance management module is used to view the performance statistics completed by each caregiver and the performance calculation method, and the information of the performance management module is synchronized with the performance viewing module of the PC side.

[0044] Furthermore, as Figure 1 shown in the figure, the user terminal of the present invention further includes a pause order receiving module. The pause order receiving module is used to set the duration for the caregiver to pause receiving orders and send a corresponding signal to feedback to the PC side and the user management terminal. When the pause order receiving module takes effect, the PC side obtains the user terminal that pauses receiving orders and shields it, and at the same time, the user terminal that pauses receiving orders cannot receive task information.

[0045] Furthermore, in order to prevent caregivers from taking a break in a group, resulting in a shortage of caregivers when the PC side dispatches orders, the user terminal of the present invention further includes a lunch time module. The lunch time module is used to make a reservation for dining and feedback the instruction to the PC side and the user management terminal. When the lunch time module takes effect, the user terminal is in an off-duty state, and at the same time, the PC side stops dispatching orders.

[0046] Furthermore, the PC side of the present invention is a computer, and the caregiver APP side is a mobile phone or an Ipad or a PDA.

[0047] Further, the caregiver workbench module on the PC side of the present invention is used to display the list of patients on the day. Through the patient list, caregiver tasks corresponding to the patients can be issued. When issuing tasks, the basic information of the patients, such as name, gender, age, bed number, and the identification of whether there is an infectious disease, will be automatically carried in the task list module. At the same time, the online status of the caregivers on the day and the statistical chart of the proportion of the tasks completed by the caregivers are also displayed; after docking with the LIS, substituting the patient test results is supported when issuing tasks. After docking with the anesthesia or HIS system, the patient information is automatically synchronized; supporting docking with the SMS platform, after the issued task is taken over by the caregiver, the system automatically pushes a reminder for the start of the transfer of relevant personnel for the next surgery.

[0048] Further, the performance configuration for caregivers in the performance configuration module on the PC side includes the total of performance amount, rewards, and punishments. Among them, the performance amount is calculated as follows:

[0049] Piecework quantity = task quantity * coefficient

[0050] Performance task quantity = piecework quantity - guaranteed quantity

[0051] Performance amount = performance task quantity * unit price of this task

[0052] The above-mentioned task quantity is the sum of the number of orders completed by the caregiver on the day.

[0053] As Figure 2 shown, after the task is issued on the PC side of the present invention, it is divided into a grab mode and a dispatch mode. If the grab mode is implemented, the status of all user terminals is as follows:

[0054] (1) In the shift but not in the group: Caregivers without grouping cannot receive the issued caregiver tasks;

[0055] (2) In the group but not in the shift: Caregivers with grouping but not scheduled on the day will be prompted that there is no schedule currently and cannot operate the grab when grabbing the order;

[0056] (3) In the group and in the shift: For caregivers with grouping and scheduling, they can grab the order, and after completing the task, the final performance amount can be calculated according to the configured amount of this task;

[0057] (4) In the shift and in the group but no one grabs the order: If no one grabs the order after more than 2 minutes, it will automatically switch to the dispatch mode, and the order will be dispatched preferentially to the caregivers in the idle state;

[0058] If the manual designated dispatch mode is implemented on the PC side, the status of all user terminals is as follows:

[0059] (1) In the shift but not in the group: When dispatching, for caregivers who are in the shift but not in the group, the caregiver's name is not displayed and dispatching cannot be performed.

[0060] (2) In the group but not on duty: When dispatching orders, for the nursing workers who are in the group but not on duty, their names are not displayed, and they cannot be dispatched.

[0061] (3) On duty and in the group: Display the nursing workers who are on duty and in the group, and the nursing worker to be dispatched can be selected to issue tasks.

[0062] (4) Dispatching to nurses: When a nurse holds the user terminal, during dispatching, it is not necessary to judge whether the nurse is on duty and in the group, and can be directly assigned.

[0063] (5) Pausing order acceptance: If a nursing worker clicks to pause order acceptance, their name is not displayed during dispatching, and dispatching cannot be carried out.

[0064] If the PC terminal implements automatic order dispatching, the order acceptance modes of all user terminals in the on-duty state are as follows:

[0065] (1) There are idle nursing workers: First, judge the nursing worker with the least number of tasks completed on the current day, and secondly, judge the nursing worker with the earliest completion time of the previous task for dispatching;

[0066] (2) There are no idle nursing workers: Dispatch according to the earliest start time of the currently ongoing task, and then judge the nursing worker with the least number of completed tasks on the current day;

[0067] Evaluation: After the nursing worker completes the corresponding task, the nurse can evaluate and score the task on the PC terminal to improve the enthusiasm of the nursing worker for work.

[0068] In the present invention, the PC terminal, the user management terminal, and the user terminal achieve information interaction through the network server, and the systematic and intelligent management of the nursing worker's performance is completed through the cooperation of the PC terminal and the nursing worker APP terminal. At the same time, the advantages of the present invention are as follows:

[0069] First, it realizes intelligent dispatching of nursing workers, personal management, and precise control of work tasks integrated into the work process;

[0070] Second, it strengthens the supervision of the work quality of nursing workers, integrates functions such as transfer in and out, cleaning and disinfection, pathological specimen delivery, and blood collection verification into one-key calling for business, and improves service quality;

[0071] Third, in terms of the health of nursing workers themselves, it effectively solves the possible risk of infection due to insufficient professional knowledge of nursing workers, and promotes the development of the nursing worker industry;

[0072] Fourth, it is suitable for hospitals with multiple campuses, a large number of logistics workers, clear nursing worker grouping, and a perfect performance management process;

[0073] In summary, the system of the present invention reasonably distributes the tasks of nursing workers, ensures efficient operation, and gives an infection risk warning when issuing the tasks of nursing workers, enabling the nursing workers to take safety precautions in advance. While improving the overall service quality and efficiency, the safety of the nursing workers is guaranteed as much as possible.

[0074] At the same time, when counting the daily work data of logistics workers, the PC terminal can provide effective basis to achieve fairness and justice, enabling the nursing workers to quantitatively evaluate their work results and making the reward and punishment mechanism transparent. This can not only improve the enthusiasm of the nursing workers in their own work, but also better reflect their labor achievements, promoting the development of the nursing worker profession in many aspects.

[0075] Inspired by the ideal embodiments of the present invention described above, through the above description, relevant staff can completely make various changes and modifications without departing from the technical idea of this invention. The technical scope of this invention is not limited to the content in the specification, and its technical scope must be determined according to the scope of the claims.

Claims

1. A nursing performance management system, characterized by: It includes a PC terminal and a caregiver APP terminal, wherein the caregiver APP terminal is divided into a user management terminal and a user terminal, and information exchange is realized between the PC terminal, the user management terminal and the user terminal through a network server. The PC terminal includes a care worker workbench module, a performance configuration module, a role management module and a user level management module. The care worker workbench module is used to issue care worker tasks. The performance configuration module is used to set the performance configuration parameters of the care worker's job type and various care worker tasks. The user level management module is used to create and maintain the care worker's personal account information. The user management terminal includes a shift management module, a scheduling management module and a user secondary management module. The shift management module is used to set the shift information of each caregiver. The scheduling management module calls the shift information and sets the scheduling information of the caregiver. At the same time, the scheduling management module also groups the caregivers according to the performance configuration module and limits the task types of the caregivers. The user secondary management module is used to query personal performance information, scheduling information and reward and penalty amount information. The user terminal obtains user data in the user primary management module of the PC end, and is mutually associated with the user secondary management module of the user management terminal to synchronize information. The user terminal includes a performance query module, a shift query module and a signature management module. The performance query module is used by the caregiver to query the performance record. The shift query module receives the instruction issued by the shift management module and is used by the caregiver to query his own shift information, so that the user terminal is divided into an on-duty state and an off-duty state. The signature management module is used for the confirmation signature of the caregiver after the task is completed. The nursing workstation module obtains surgical patient information from the HIS and publishes corresponding nursing tasks based on the needs of different patients. After the task is successfully published, a task list is generated at the same time, and parameter information in the performance configuration module is obtained to generate the performance amount of the task. The user terminal on duty grabs the order according to the type of task, or the PC terminal points to a certain user terminal to send an order dispatch instruction. When a user terminal successfully grabs the order or receives the order dispatch instruction, the time node is recorded. The nursing workstation module checks the current status of the task in the task list. After the task is completed, the user terminal that completes the task signs in the signature management module to complete the task, and generates a performance record at the same time. The generated performance record can be viewed in the performance query module, so as to achieve the purpose of completing the nursing performance management through the collaboration of the PC terminal and the nursing APP terminal.

2. The nursing performance management system according to claim 1, characterized in that: The PC terminal also includes a performance viewing module, which is used to count the performance amounts of all user terminals. The date range can be customized to view all personnel or the performance amount of a single caregiver can be queried through fuzzy search. At the same time, the performance information of each caregiver in the performance viewing module is synchronized to the performance query module of the corresponding user terminal.

3. The nursing performance management system according to claim 1, characterized in that: The PC terminal also includes a task list module. After the task of the caregiver workbench module is successfully released, the task list module generates a task list, and the task list is used to view the status of each caregiver task.

4. The nursing performance management system according to claim 1, characterized in that: The PC terminal also includes a role management module, which is used to create roles and define permissions for caregivers, and to assign different access permissions according to different roles.

5. The nursing performance management system according to claim 1, characterized in that: The user management terminal further comprises a reward and punishment management module, which is used to set reward and punishment information for the caregiver, and the user terminal further comprises a reward and punishment query module, which checks the reward and punishment amount set by the reward and punishment management module.

6. The nursing performance management system according to claim 2, characterized in that: The user management terminal also includes a performance management module, which is used to view the performance statistics and performance calculation methods of each caregiver. The performance management module is synchronized with the information of the performance viewing module on the PC side.

7. The nursing performance management system according to claim 1, characterized in that: The user terminal also includes a suspension order-taking module, which is used to set the duration for the caregiver to suspend order-taking and send corresponding signals to the PC and user management terminal. When the suspension order-taking module takes effect, the PC obtains the user terminal that has suspended order-taking and blocks it. At the same time, the user terminal that has suspended order-taking cannot receive task information.

8. The nursing performance management system according to claim 1, characterized in that: The user terminal also includes a lunch time module, through which a meal reservation is made, and the instruction is fed back to the PC and the user management terminal. When the lunch time module takes effect, the user terminal is in an off-duty state.

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