An AI voice customer service platform

By combining speech recognition and natural language processing technologies, the answer generation and knowledge base management of the AI ​​voice customer service system were optimized, solving the problem of untimely knowledge base updates, improving the accuracy of speech recognition and the efficiency of answer filtering, and enhancing the system's practicality and adaptability.

CN120956833BActive Publication Date: 2026-06-12HANGZHOU YIXIAOZHI TECHNOLOGY CO LTD
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Patent Information

Application Number
CN202511060186.4
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Filing Date
2025-07-30
Publication Date
2026-06-12
Estimated Expiration
2045-07-30

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Abstract

The application provides an AI voice customer service platform, and belongs to the technical field of voice processing, and specifically comprises: an advanced noise reduction and endpoint detection algorithm is used in a voice collection and preprocessing module; a leading deep learning architecture is used in a voice recognition module to improve recognition accuracy; a natural language processing module deeply analyzes semantics and intentions; a knowledge base management module has an intelligent search and update mechanism; a dialogue management module accurately controls multi-round dialogue processes and manual transfer decisions; and an answer generation module realizes intelligent screening and fusion of answers. Through the cooperative operation of the modules, customer service efficiency and user satisfaction are greatly improved, the technical problems of the prior art are solved, and the accuracy of customer service answer processing is improved.
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Citation Information

Patent Citations

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  • Voice search method and device

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  • Law question answering system based on intention recognition and knowledge graph

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