A hotel room management system based on voice and touch control

Abstract

This invention discloses a hotel room management system based on voice and touch control, including a room control screen and a management unit. Through the collaborative design of the room control screen and management unit, this invention integrates touch + offline voice dual control modes and convenient request submission and real-time communication functions. It solves the problems of cumbersome operation and network dependence in traditional room control systems, adapting to guests of all ages and ensuring normal operation of the equipment in offline scenarios. It also breaks down the independent state of room control and management equipment, enabling real-time reception, classification, recording, timely reminders, and tracking of requests, forming a complete service loop. This significantly improves the guest experience and hotel management efficiency, while also possessing advantages such as reasonable structure, stable operation, low maintenance costs, and high privacy and security, making it suitable for diverse hotel usage scenarios.

Description

Technical Field

[0001] This invention relates to the field of hotel room management technology, and in particular to a hotel room management system based on voice and touch control. Background Technology

[0002] With the development of intelligent technology in the hotel industry, guests have raised higher requirements for the convenience of control in guest rooms and the speed of service response. At present, most hotels have independent guest room control equipment and management equipment: guest room control mostly relies on traditional switches or single-function remote controls, which are cumbersome to operate; when guests have service needs, they need to call the front desk by traditional telephone, and the front desk staff manually record the needs before assigning relevant personnel to handle them. The whole process is time-consuming and prone to missing or untimely handling of needs. Meanwhile, existing guest room telephones only have basic call functions and cannot be linked with the control functions of other devices in the guest room; the management terminal devices also have difficulty obtaining real-time information on the status of devices in the guest room and the dynamic changes in guest needs, resulting in low hotel management efficiency and poor guest experience; therefore, a collaborative system that can realize convenient control and efficient management response in guest rooms is designed to solve the problems that urgently need to be solved in the current smart hotel field. In summary, this application proposes a hotel room management system based on voice and touch control. Summary of the Invention

[0003] Based on the technical problems existing in the background technology, the present invention proposes a hotel room management system based on voice and touch control.

[0004] The present invention proposes a hotel room management system based on voice and touch control, including a room control screen device and a management unit device; The guest room control screen device is deployed in the hotel guest room and is electrically connected to the lights, curtains, air conditioner and television in the guest room. It includes a main control module, a touch control module, a voice control module, a telephone communication module and a first communication module. The touch control module, the voice control module, the telephone communication module and the first communication module are all electrically connected to the main control module. The management unit is deployed in the hotel front desk management area. The management unit includes a main control module, a two-way communication module, a demand receiving module, a reminder management module, and a second communication module. The two-way communication module, the demand receiving module, the reminder management module, and the second communication module are all electrically connected to the main control module. The guest room control screen device establishes a wireless or wired communication connection with the management unit device through the first communication module, enabling voice data transmission and interaction of demand / reminder information between the two.

[0005] Preferably, the voice control module of the guest room control screen device includes a voice acquisition unit, a voice recognition unit, and a voice execution unit. The voice acquisition unit is used to acquire the guest's voice commands, the voice recognition unit is used to recognize and parse the acquired voice commands, and the voice execution unit is used to execute the corresponding control operation and generate the corresponding demand information based on the parsing results.

[0006] Preferably, the telephone communication module of the guest room control screen device includes a dialing unit, a call unit, and a number storage unit; the number storage unit pre-stores internal hotel management numbers and commonly used external numbers, the dialing unit supports touch dialing or voice dialing, and the call unit is used to realize voice calls with the management device and external terminals.

[0007] Preferably, the demand receiving module of the management equipment includes a demand classification unit and a demand recording unit; the demand classification unit is used to classify the received guest room demand information according to type, and the demand recording unit is used to record the demand initiation time, guest room number, demand content and processing status, wherein the guest room demand information includes cleaning demand, maintenance demand, food delivery demand and consultation demand according to type.

[0008] Preferably, the reminder management module of the management device includes a reminder generation unit, a reminder display unit, and a reminder cancellation unit; the reminder generation unit is used to generate corresponding reminders based on the status information sent by the guest room, the reminder display unit is used to display the reminder information through text and sound and light signals, and the reminder cancellation unit is used to cancel the corresponding reminder after the reminder is processed.

[0009] Preferably, both the first and second communication modules are Ethernet modules, Wi-Fi modules, or dedicated communication bus modules, and the guest room control screen device and the management unit device achieve data interaction through TCP / IP protocol or custom communication protocol.

[0010] Preferably, the guest room control screen device further includes a display module and an input module; the display module is used to display the status of guest room equipment, the request submission interface and call information, and the input module supports physical button input in addition to touch input.

[0011] Preferably, the management device further includes a storage module and an interaction module. The storage module is used to store guest room request records, call records and system configuration information, and the interaction module supports managers to manually input commands, query request records and receive feedback on processing results.

[0012] Compared with existing technologies, the beneficial effects of this invention are: 1. It integrates touch + offline voice dual control modes, replacing traditional switches and a single remote control. No cumbersome manual operation is required, which is suitable for guests of all ages. The room equipment can be controlled normally even when the network is offline. 2. Supports guests to submit service requests with one click, eliminating the need to make traditional phone calls. The management system receives and categorizes these requests in real time, and uses audio and visual reminders to avoid missing any requests, significantly shortening the processing cycle. 3. Breaking the independent status of guest room control equipment and management equipment, a stable communication connection is established to enable voice interaction and information sharing between the two, forming a complete service loop of "control-demand-response-tracking". The management terminal can obtain the status of guest room equipment and dynamic changes in demand in real time. 4. The management unit can receive and categorize guest room requests in real time. The reminder function ensures that managers can handle requests in a timely manner. It also has the function of automatically storing request records and call records for easy subsequent query and statistics. Managers can quickly assign tasks and provide feedback on results through the interactive module, thus optimizing the management process. 5. The functions of each device module are clearly defined, supporting multiple operation methods such as touch, voice, and physical buttons. The communication protocol is mature and stable, ensuring long-term stable operation of the system and adapting to the usage needs of different hotel scenarios. This invention integrates touch + offline voice dual control modes and convenient request submission and real-time communication functions through the collaborative design of guest room control screen devices and management devices. It not only solves the problems of cumbersome operation and network dependence of traditional guest room control, but also adapts to guests of all ages and ensures normal operation of devices in the event of network outage. Furthermore, it breaks the independent state of guest room control and management devices, realizing real-time reception, classification and recording, timely reminders and tracking of requests, forming a complete service loop, which greatly improves the guest's living experience and hotel management efficiency. At the same time, it has the advantages of reasonable structure, stable operation, low maintenance cost and high privacy and security, and is suitable for diverse hotel usage scenarios. Attached Figure Description

[0013] Figure 1 This is a block diagram of a hotel room management system based on voice and touch control proposed in this invention; Figure 2 This is a block diagram of a guest room control screen device in a hotel guest room management system based on voice and touch control proposed in this invention; Figure 3 This is a block diagram of the management unit in a hotel room management system based on voice and touch control proposed in this invention. Detailed Implementation

[0014] The present invention will be further explained below with reference to specific embodiments. Example

[0015] Reference Figure 1-3 This embodiment proposes a hotel room management system based on voice and touch control, including a room control screen device and a management unit device; The guest room control panel is deployed in the hotel guest rooms and is electrically connected to the lights, curtains, air conditioning, and television in the rooms. It includes a main control module, a touch control module, a voice control module, a telephone communication module, and a first communication module. The touch control module, voice control module, telephone communication module, and first communication module are all electrically connected to the main control module. The touch control module is a capacitive touch screen. The main control module uses an STM32F4 series microcontroller. The voice control module uses an iFlytek XF-ASR voice recognition module. The telephone communication module is a Caitong GSM communication module. The first communication module uses an Ethernet PHY chip LAN8720. The guest room control panel also includes a display module and an input module. The display module is used to show the status of guest room equipment, the request submission interface and call information. In addition to touch input, the input module also supports physical button input. The display module uses a 10.1-inch LED display screen, and the input module is equipped with three physical buttons: an emergency call button, a call hang-up button and a request confirmation button. The touch control module, voice control module, telephone communication module, first communication module, display module, and input module are all electrically connected to the main control module via an I0 interface or a UART interface. The voice control module of the guest room control screen allows guests to control the equipment or submit requests via voice commands without manual operation. The voice control module includes a voice acquisition unit, a voice recognition unit, and a voice execution unit. The voice acquisition unit is used to collect guests' voice commands, the voice recognition unit is used to recognize and parse the collected voice commands, and the voice execution unit is used to execute the corresponding control operations and generate the corresponding request information based on the parsing results. The telephone communication module of the guest room control panel is used to enable internal and external calls between guest rooms and management equipment. It pre-stores frequently used numbers for quick dialing. The telephone communication module includes a dialing unit, a call unit, and a number storage unit. The number storage unit pre-stores internal hotel management numbers and frequently used external numbers. The dialing unit supports touch dialing or voice dialing. The call unit is used to enable voice calls with management equipment and external terminals. The touch control module allows guests to control the lights, curtains, air conditioning, TV and other equipment in the room through touch operation, and also provides a request submission interface; In addition, the guest room control panel supports offline voice and touch dual-mode control of devices, offering multiple benefits: (1) Effectively avoids the technical defects of traditional guest room control screens that rely on the network. Offline voice can accurately execute equipment control commands without the need for network connection. Even in the event of network failure or network outage, it can still ensure normal control of guest room equipment, greatly improving the stability of equipment operation and the fault tolerance rate of use. (2) Touch control, as a basic and intuitive form of operation, forms a dual interactive guarantee with offline voice. It is simple to operate and has no learning threshold, making it suitable for residents of all ages. (3) The dual control mode can be flexibly switched according to the room scene to meet the diverse operating habits of guests, avoid the limitations of using a single voice / touch control, and significantly optimize the check-in experience; (4) Offline operation reduces network data interaction, which not only reduces system failure rate and hotel operation and maintenance costs, but also avoids the risk of privacy leakage in network data transmission, thus balancing practicality and security. The management unit is deployed in the hotel front desk management area. The management unit includes a main control module, a two-way communication module, a demand receiving module, a reminder management module, and a second communication module. The two-way communication module, the demand receiving module, the reminder management module, and the second communication module are all electrically connected to the main control module. The main control module 2 uses an ARM Cortex-A7 series processor, the two-way communication module uses an audio codec chip WI8978, the demand receiving module 203 uses an FPGA chip P4CE6 to classify demands, the reminder management module 204 includes an ED indicator light and a buzzer, and the second communication module 205 uses an Ethernet controller ENC28J60. The management unit also includes a storage module and an interaction module. The storage module is used to store guest room request records, call records and system configuration information. The interaction module supports managers to manually input commands, query request records and receive feedback on processing results. The storage module uses an S card for storage. The two-way communication module, request receiving module, reminder management module, second communication module, storage module and interaction module are all electrically connected to the main control module through PCIe interface or SP interface. The management unit's request receiving module is used to receive request information sent by guest rooms, classify the requests (such as cleaning, maintenance, and inquiries), and record detailed information (initiation time, guest room number, request content, etc.). The request receiving module includes a request classification unit and a request recording unit. The request classification unit is used to classify the received guest room request information according to type, and the request recording unit is used to record the request initiation time, guest room number, request content, and processing status. The guest room request information is classified into cleaning requests, maintenance requests, food and beverage requests, and inquiries. The reminder management module of the management unit generates reminders based on received demand information or abnormal status of guest room equipment, and notifies the management personnel through text display, sound and light alarms, etc. The reminder can be manually cleared after the reminder is handled. The reminder management module includes a reminder generation unit, a reminder display unit, and a reminder clearing unit. The reminder generation unit is used to generate corresponding reminders based on the status information sent by the guest room. The reminder display unit is used to display the reminder information through text and sound and light signals. The reminder clearing unit is used to clear the corresponding reminder after the reminder is handled. The two-way communication module is used to enable real-time voice communication with the guest room control screen device, and supports one-to-many calls; The guest room control panel establishes a wireless or wired communication connection with the management unit through the first communication module, enabling voice data transmission and interaction of demand / reminder information between the two. Both the first and second communication modules adopt Ethernet modules, Wi-Fi modules, or dedicated communication bus modules. The guest room control screen device and the management unit device achieve data interaction through TCP / IP protocol or custom communication protocol. This embodiment integrates touch + offline voice dual control modes and convenient request submission and real-time communication functions through the collaborative design of guest room control screen devices and management devices. It not only solves the problems of cumbersome operation and network dependence of traditional guest room control, but also adapts to guests of all ages and ensures normal operation of devices in the event of network outage. It also breaks the independent state of guest room control and management devices, realizes real-time reception, classification and recording, timely reminders and tracking of requests, forming a complete service loop, which greatly improves the guest's living experience and hotel management efficiency. At the same time, it has the advantages of reasonable structure, stable operation, low maintenance cost and high privacy and security, and is suitable for diverse hotel usage scenarios.

[0016] In this embodiment, the guest room control screen device and the management unit device establish a wired or wireless connection through the first communication module and the second communication module, using Ethernet, Wi-Fi or a dedicated communication bus. The TCP / IP protocol or a custom communication protocol is used to achieve stable transmission of voice data and text information. The web page synchronizes and updates the device status in real time, forming an efficient and collaborative working system. The guest room control screen device takes the main control module as the core and coordinates the orderly operation of the touch control module, voice control module, telephone communication module, display module and input module. The touch control module allows guests to control guest room equipment such as lights and curtains by touch and submit service requests such as cleaning and maintenance. The voice control module, through voice acquisition, recognition and execution unit, allows guests to complete device control or submit requests through voice commands without manual operation, and supports offline operation, ensuring normal device control even in network outage scenarios. The telephone communication module pre-stores frequently used numbers and supports touch or voice dialing to realize internal and external calls. The display module displays various operation interfaces, call status and prompt information. The physical buttons of the input module serve as a supplement to improve the reliability of operation. The management unit is centered around the main control module 2, which coordinates the operation of the two-way communication module, the demand receiving module, the reminder management module, the storage module, and the interaction module. The two-way communication module enables real-time voice communication with guest rooms and supports one-to-many communication. The demand receiving module categorizes the demands sent by guest rooms by type and records detailed information such as the initiation time and guest room number. The reminder management module generates reminders based on demand information or abnormal equipment status and notifies management personnel through text display, sound and light alarms, etc. The reminders can be manually cleared after processing. The storage module retains demand records, call records, etc. for subsequent query and statistics. The interaction module allows management personnel to manually input commands, assign tasks, and provide feedback on processing results. The entire system breaks the traditional situation where guest room control and management equipment are independent through the collaboration of the two main devices, forming a complete service loop of "control-demand-response-tracking". It optimizes the guest experience through the dual control mode of touch + voice and convenient demand submission methods, and improves hotel management efficiency with functions such as real-time reception, classified recording, and timely reminders. At the same time, the system has a reasonable structural design, diverse operation methods, and stable and reliable communication, making it suitable for different hotel usage scenarios.

[0017] The above description is only a preferred embodiment of the present invention, but the scope of protection of the present invention is not limited thereto. Any equivalent substitutions or modifications made by those skilled in the art within the scope of the technology disclosed in the present invention, based on the technical solution and inventive concept of the present invention, should be covered within the scope of protection of the present invention.

Claims

1. A hotel room management system based on voice and touch control, characterized in that, This includes guest room control panel equipment and management equipment; The guest room control screen device is deployed in the hotel guest room and is electrically connected to the lights, curtains, air conditioner and television in the guest room. It includes a main control module, a touch control module, a voice control module, a telephone communication module and a first communication module. The touch control module, the voice control module, the telephone communication module and the first communication module are all electrically connected to the main control module. The management unit is deployed in the hotel front desk management area. The management unit includes a main control module, a two-way communication module, a demand receiving module, a reminder management module, and a second communication module. The two-way communication module, the demand receiving module, the reminder management module, and the second communication module are all electrically connected to the main control module. The guest room control screen device establishes a wireless or wired communication connection with the management unit device through the first communication module, enabling voice data transmission and interaction of demand / reminder information between the two.

2. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The voice control module of the guest room control screen device includes a voice acquisition unit, a voice recognition unit, and a voice execution unit. The voice acquisition unit is used to acquire guests' voice commands, the voice recognition unit is used to recognize and parse the acquired voice commands, and the voice execution unit is used to execute corresponding control operations and generate corresponding demand information based on the parsing results.

3. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The telephone communication module of the guest room control screen device includes a dialing unit, a call unit, and a number storage unit; the number storage unit pre-stores internal hotel management numbers and frequently used external numbers, the dialing unit supports touch dialing or voice dialing, and the call unit is used to enable voice calls with the management device and external terminals.

4. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The management unit's demand receiving module includes a demand classification unit and a demand recording unit. The demand classification unit is used to classify the received guest room demand information according to type, and the demand recording unit is used to record the demand initiation time, guest room number, demand content, and processing status. The guest room demand information includes cleaning demand, maintenance demand, food delivery demand, and consultation demand according to type.

5. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The reminder management module of the management device includes a reminder generation unit, a reminder display unit, and a reminder cancellation unit. The reminder generation unit is used to generate corresponding reminders based on the status information sent by the guest rooms. The reminder display unit is used to display reminder information through text, sound and light signals. The reminder cancellation unit is used to cancel the corresponding reminder after the reminder is processed.

6. A hotel room management system based on voice and touch control according to claim 1, characterized in that, Both the first and second communication modules adopt Ethernet modules, Wi-Fi modules, or dedicated communication bus modules. The guest room control screen device and the management unit device achieve data interaction through TCP / IP protocol or custom communication protocol.

7. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The guest room control screen device also includes a display module and an input module; the display module is used to display the status of guest room equipment, the request submission interface and call information, and the input module supports physical button input in addition to touch input.

8. A hotel room management system based on voice and touch control according to claim 1, characterized in that, The management unit also includes a storage module and an interaction module. The storage module is used to store guest room request records, call records and system configuration information. The interaction module supports managers to manually input commands, query request records and receive feedback on processing results.

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