Information processing system

Abstract

To address a problem that it takes time and effort to manage posting information.SOLUTION: An information processing system includes: acquisition means for acquiring posting information corresponding to a specific object from a posting server that collects posting information posted from users who used a prescribed object; analysis means for acquiring a language type of the posting information determined based on character information included in the posting information; and storage means for storing the language type of the posting information in association with the posting information.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information that indicates user evaluations and usage status of stores and products. On such posting sites, for example, when users post posted information such as photos of the interior and food of a store such as a restaurant, or text describing the atmosphere of the store and their impressions of using the store, the posted information is organized by store and by product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product.

[0003] In addition, stores can collect information posted by users and use it as a reference for store management. For example, Patent Document 1 discloses a system that acquires information posted by users about a store it operates from multiple posting sites and displays the information in a list. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the system of the above-mentioned Patent Document 1 only displays a list of posted information, and managing a large amount of posted information takes time and effort.

[0006] Therefore, an object of the present invention is to provide an information processing system that can solve the above-mentioned problem that managing posted information takes time and effort. [Means for solving the problem]

[0007] An information processing system according to one embodiment of the present invention comprises: An acquisition means for acquiring posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; an analysis means for acquiring a language type of the posted information determined based on character information included in the posted information; a storage means for storing the posted information in association with a language type of the posted information; Equipped with The structure is as follows.

[0008] Further, an information processing method according to one aspect of the present invention includes: Acquire posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; acquiring a language type of the posted information determined based on character information included in the posted information; storing the posted information in association with a language type of the posted information; The structure is as follows.

[0009] In addition, a program according to one aspect of the present invention includes: Acquire posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; acquiring a language type of the posted information determined based on character information included in the posted information; storing the posted information in association with a language type of the posted information; Have a computer carry out the process, The structure is as follows. Effect of the Invention

[0010] With the above-described configuration, the present invention can reduce the effort and time required to manage posted information. [Brief description of the drawings]

[0011] [Figure 1] 1 is a diagram showing an overall configuration of an information processing system according to a first embodiment of the present invention. [Diagram 2] 3 is a functional block diagram showing a configuration of the management server disclosed in FIG. 2. [Diagram 3] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 4] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Diagram 5] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 6] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 7] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 8] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 9] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 10] 3 is a diagram showing a process performed by the management server disclosed in FIG. 2; [Figure 11] 3 is a flowchart showing the operation of the management server disclosed in FIG. 2; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] <Embodiment 1> A first embodiment of the present invention will be described with reference to Figures 1 to 11. Figures 1 and 2 are diagrams for explaining the configuration of an information processing system, and Figures 3 to 11 are diagrams for explaining the processing operation of the information processing system.

[0013] [composition] The information processing system of the present invention is mainly for managing information posted on a posting site, which is a so-called word-of-mouth site. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, and an administrator terminal 50, which are connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page publishing information about a store 32, such as a restaurant, as well as a page publishing posted information from a contributor 31 who is a user who has used the store 32. The posted information posted and published by the contributor 31 includes, for example, photographs (photographed images) of the interior and food of the store 32 (target), text information such as impressions about the service and food received at the store 32, and further, numerical evaluation information expressing an evaluation of the store 32.

[0015] At this time, the text information included in the posted information may include information in various kinds of languages. For example, the text information may be in Japanese, English, Chinese (traditional characters), Chinese (simplified characters), Korean, and the like. The evaluation information is a numerical evaluation value that indicates the degree of evaluation of the store by the user. As an example, the evaluation value is set to a value of "0 to 5", and the higher the numerical value, the higher the evaluation. However, the evaluation value may be expressed by any range of values, and may be expressed by any information, not limited to numerical values. The evaluation information also includes time information. For example, the time information is information that indicates a time, such as the date when the user used the store or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input together with the evaluation information by the user at the time of posting, or by being added when the evaluation information is posted by the posting site server 20.

[0016] In this embodiment, there are multiple posting site servers 20, each of which has a different posting site. Therefore, the posting information for the same store 32 is posted and made public on each of the posting sites established by each posting site server 20.

[0017] Furthermore, the posting site server 20 is not necessarily limited to publishing the posted information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire the above-mentioned posted information from users.

[0018] The posted information handled by the posting site provided by the posting site server 20 is not limited to information about stores 32 such as restaurants, but may be information about stores of any type, or may be posted information about products or services (objects). Furthermore, the posted information is not limited to information about stores or products, but may be information about any object. The posting site server 20 is not necessarily limited to discriminating the posted information by object, such as by store or by product, but may disclose the posted information without discriminating by object, for example, by poster 31.

[0019] The poster terminal 30 (user terminal) is an information processing terminal such as a smartphone or a laptop computer operated by a poster 31 who is a user who has visited a target such as a store 32. The poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site when operated by the poster 31. For example, the poster terminal 30 posts, as posted information, photos taken by the poster 31 inside the store 32 or photos of food served at the store 32, and posts, as posted information, evaluation information that evaluates the store 32 entered by the poster 31 using a multiple-level numerical rating or text information expressing the poster's impressions in text.

[0020] The poster terminal 30 may directly access the posting site, or, as will be described later, may be guided to access the posting site from an access destination based on address information such as a QR code installed in the store 32. Furthermore, when the access destination based on address information such as a QR code installed in the store 32 is a survey site for the store 32, the poster terminal 30 also has a function of transmitting responses to surveys presented on the survey site.

[0021] The viewer terminal 40 is an information processing terminal such as a smartphone or a laptop computer operated by the viewer 41. The viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site by the viewer 41 when operated by the viewer 41. For example, the viewer terminal 40 can view photos of the inside of the store 32 and photos of the food served at the store 32 posted by the contributor 31, evaluation information that evaluates the store 32 with a multiple-level numerical rating, and text information that expresses impressions in text.

[0022] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages the posted information of the store at a business operator who operates the store. The administrator terminal 50 manages the posted information for the store by accessing the management server 10 and displaying and monitoring the posted information of the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also manages information such as questionnaires about the store acquired by the management server 10. Furthermore, the administrator terminal 50 can also post information about the store on each posting site via the management server 10. The number of stores for which the administrator 51 manages posted information is not limited to one, and may be multiple.

[0023] The management server 10 is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11, an analysis unit 12, an output unit 13, and a posting unit 14. The functions of the acquisition unit 11, the analysis unit 12, the output unit 13, and the posting unit 14 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a setting information storage unit 16 and a posted information storage unit 17. The setting information storage unit 16 and the posted information storage unit 17 are each composed of a storage device. Each component will be described in detail below.

[0024] The acquisition unit 11 (acquisition means) accesses each of the posting site servers 20, acquires the posted information published on each of the posting sites, and stores it in the posted information storage unit 17. At this time, the acquisition unit 11 acquires the posted information related to each store from each of the posting site servers 20, distinguishing between stores, and stores it in the posted information storage unit 17. For example, access information to each posting site server 20 for each store 32 is stored in advance in the setting information storage unit 16, and the acquisition unit 11 accesses the posted information of a specific store on each posting site server 20 based on the access information, and acquires the posted information. In this way, the acquisition unit 11 acquires the posted information corresponding to a specific store that has been posted to each of the multiple posting sites.

[0025] For example, a plurality of stores operated by the same business operator or business operators forming a group may be associated with each other to form a store group and registered in the setting information storage unit 16. In this case, the acquisition unit 11 acquires posted information corresponding to each of the plurality of specific stores forming the store group from each posting site server 20, and stores the acquired posted information in the posted information storage unit 17 together for the plurality of specific store groups.

[0026] However, the function of acquiring posted information from each posting site by the acquiring unit 11 may be realized by another information processing device on the network N, which is called a crawler. In this case, the acquiring unit 11 acquires the posted information from the crawler, and stores the posted information together for each store or each store group, as described above.

[0027] The analysis unit 12 (analysis means) analyzes the posted information stored in the posted information storage unit 17. In particular, in this embodiment, the analysis unit 12 acquires the language type of the posted information determined based on character information included in the posted information. For example, the analysis unit 12 checks the language type of each character in the character information, and determines the language type of the posted information according to the result. As an example, the analysis unit 12 first checks whether each character is Japanese, which is a specific type of language, and determines that the posted information is Japanese if 40% or more of the characters in the entire character information are hiragana or katakana. On the other hand, if the analysis unit 12 determines that the posted information is not Japanese, it inputs the character information included in the posted information to a language discrimination engine and acquires the language type that is the discrimination result. For example, the analysis unit 12 inputs the character information to a language discrimination engine installed in a web server installed on a network, and acquires the language type that is the discrimination result, such as English, Chinese (traditional characters), Chinese (simplified characters), and Korean. The analysis unit 12 itself may include a language discrimination engine, and the analysis unit 12, i.e., the management server 10, may perform a process of discriminating the language type of the posted information and acquire the language type. Then, the analysis unit 12 stores the discriminated language type in the posted information storage unit 17 in association with the posted information.

[0028] Furthermore, when the posted information is in a language of a preset type, for example, other than Japanese, such as English, Chinese (traditional characters), Chinese (simplified characters), or Korean, the analysis unit 12 acquires translation information obtained by translating character information included in the posted information into a specific type of language, that is, Japanese. For example, the analysis unit 12 inputs character information included in the posted information into a translation engine to acquire translation information that is a Japanese translation. As an example, the analysis unit 12 inputs character information into a translation engine mounted on a web server installed on a network to acquire translation information. Note that the analysis unit 12 itself may include a translation engine, and the analysis unit 12, i.e., the management server 10, may perform a translation process of the character information of the posted information to acquire the translation. Then, the analysis unit 12 stores the translation information translated into Japanese in the posted information storage unit 17 in association with the posted information. However, the analysis unit 12 may acquire translation information of character information included in the posted information when a request to display the posted information is made to the management server 10, as described below.

[0029] The analysis unit 12 also tally up the posted information. For example, the analysis unit 12 tally up the number of posted information pieces for each store, store group, and posting site for each set period, or tally up the number of posted information pieces for each manager or administrator who operates or manages the store. It is assumed that the store managers and administrators are stored in advance in the setting information storage unit 16. In this case, the analysis unit 12 further tally up the number of posted information pieces for each language type of the posted information. As an example, the analysis unit 12 classifies posted information pieces for a specific store or store group for each set period into each language type associated with the posted information, for example, Japanese, English, Chinese (traditional characters), Chinese (simplified characters), Korean, and other language types, and tally up the number of posts for each language type.

[0030] The analysis unit 12 also tabulates the evaluation information associated with the posted information. For example, the analysis unit 12 tabulates evaluation values, which are evaluation information, for each set period for each store, each store group, each posting site, and even for each manager or administrator who operates and manages the stores. For example, the analysis unit 12 calculates the average of evaluation values ​​expressed as numerical values ​​for each set period for each store or store group, and calculates it as an evaluation tabulation value. However, the evaluation tabulation value is not limited to the average of evaluation values ​​for each store for each period, and may be a value tabulated by any method, such as the most frequent evaluation value for each store for each period, or the average of evaluation values ​​randomly extracted from the evaluation values ​​for each store for each period. The period for tabulation may be any period, such as every day, every week, or every month, and is set to a period designated by the business operator at the time of output, which will be described later.

[0031] At this time, the analysis unit 12 further tally up the evaluation value for each language type of the posted information. As an example, the analysis unit 12, for each set period, divides the evaluation value of the posted information for a specific store or store group into each language type associated with the posted information, for example, Japanese, English, Chinese (traditional characters), Chinese (simplified characters), Korean, etc., and calculates an evaluation tally value by tallying up the average evaluation value for each language type. Then, the analysis unit 12 stores the number of posted information items and the tally results of the evaluation values ​​tally up as described above in the posted information storage unit 17. However, the analysis unit 12 may tally up the number of posted information items and the evaluation values ​​tally up as described above when there is a request to display the tally results of the posted information, as will be described later.

[0032] The output unit 13 outputs the posted information corresponding to the specific store acquired from the posting site server 20 as described above so as to be displayed on the administrator terminal 50. At this time, when there are multiple pieces of posted information corresponding to specific stores acquired from multiple posting site servers 20, respectively, the output unit 13 outputs the multiple pieces of posted information so as to be collectively displayed in a list. Furthermore, when multiple specific stores are associated with each other to form a store group and registered as described above, the output unit 13 outputs the posted information corresponding to each of the multiple specific stores so as to be collectively displayed in a list. Note that the output unit 13 displays the posted information in association with information such as a store name that identifies the store where the posted information was posted and information such as a posting site name that identifies the posting site.

[0033] Furthermore, when displaying the text information included in the posted information, the output unit 13 displays the translation information of the text information together with the text information. For example, when the language type associated with the posted information is other than Japanese, the output unit 13 displays the original text before translation of the text information included in the posted information, and also displays the Japanese translation. At this time, the output unit 13 also displays the language type of the original text of the posted information. For example, as shown in FIG. 3, the output unit 13 outputs a list of the text information included in the posted information to be displayed on the administrator terminal 50. The example of FIG. 3 is a case where "AAA store" and "BBB store" are associated as a store group operated by the same business operator, and the output unit 13 displays a list of the text information as posted information posted on multiple posting sites such as "posting site A" and "posting site B" for each of these multiple stores. Note that in FIG. 3, the evaluation value is quantified by the number of "stars", and the higher the number, the higher the evaluation of the store. In Figure 3, the text displayed under <Original / English>, <Original / Chinese (Traditional)>, etc. is the original text of the text information, such as impressions about the store, and the text displayed under <Translation> is the Japanese translation.

[0034] The output unit 13 also displays the posted information corresponding to a specific store by filtering it down using conditions specified by the administrator terminal 50. For example, the output unit 13 displays a screen for inputting filtering conditions as shown in FIG. 4 on the administrator terminal 50, and in this example, filtering conditions such as language type, posting site, and keyword can be input. When the language type "English" is specified as an example, the output unit 13 extracts posted information associated with the language type "English" and outputs a list of the extracted posted information to be displayed on the administrator terminal 50 as shown in FIG. 5. In this example, "AAA store" and "BBB store" are associated as store groups operated by the same business operator, and a list of posted information posted in English to these stores is displayed. When displaying the list of posted information, the output unit 13 may display a translation in Japanese along with the original text of the English text information.

[0035] Also, assume that the Japanese keyword "delicious" is specified and input in the narrowing down conditions shown in FIG. 4. In this case, the output unit 13 first extracts posted information including character information corresponding to the Japanese word "delicious". In addition, the output unit 13 generates translated keywords obtained by translating the Japanese word "delicious" into other languages, such as English and Chinese (Traditional), and also extracts posted information including character information corresponding to each translated keyword. In other words, when a keyword is specified, the output unit 13 extracts posted information not only in the language type of the input keyword, but also in other languages. Then, as shown in FIG. 6, the output unit 13 extracts posted information including characters in each language equivalent to the Japanese keyword "delicious" and outputs a list of the posted information to be displayed on the administrator terminal 50. Note that, when displaying the posted information in a list, the output unit 13 may display a translation in Japanese together with the original text of each piece of text information.

[0036] The output unit 13 also outputs the results of the aggregation as described above to the display device of the administrator terminal 50 for display. At this time, the output unit 13 accepts designation of the type of information to be displayed in the graph, the aggregation interval period, and the total aggregation period from the administrator terminal 50. The type of information to be displayed in the graph is, for example, the number of posted items, or the cumulative number of posted items, and the evaluation value, which is the evaluation aggregation value. The aggregation interval period indicates the time interval for which the evaluation information is aggregated, and is, for example, "day", "week", or "month". The total aggregation period is the entire period for which the evaluation information is aggregated, and is, for example, a period specified by year, month, and date. The output unit 13 also accepts designation of the type of language to be displayed in the graph from the administrator terminal 50. For example, the types of languages ​​are "all", "Japanese", "English", "Chinese (Traditional)", etc.

[0037] Here, FIG. 7 and FIG. 8 show examples of display of the aggregation result by the output unit 13. In FIG. 7, it is assumed that the administrator terminal 50 specifies "evaluation value" as the type of evaluation information to be displayed in a graph, "week" as the aggregation interval period, one year from "2021 / 1 / 1 to 2021 / 12 / 31" as the total aggregation period, and "all" and "Japanese" as the language types. In addition, a specific store is registered as the store of the business operator, and the evaluation aggregation value obtained by aggregating the evaluation values ​​contained in the posted information for the store is displayed for each of the language types "all" and "Japanese". In addition, in FIG. 8, it is assumed that "Japanese" and "English" are specified as the language types, and the evaluation aggregation value aggregated for each of these language types is displayed in a graph. Note that, although not shown, when "number of posted information" is specified as the type of evaluation information to be displayed in a graph, the number of posted information aggregated for each specified language type is displayed in a graph.

[0038] The posting unit 14 (posting means) has a function of posting information related to a store on each of the information disclosure pages of the posting sites corresponding to the store managed by the administrator 51 of the administrator terminal 50 in response to an instruction from the administrator terminal 50. For example, the posting unit 14 transmits a generation screen for posting information to the administrator terminal 50 to display, and controls the posting information inputted to the generation screen to be posted collectively on the information disclosure pages prepared for the multiple posting sites corresponding to the store. At this time, the generation screen by the posting unit 14 has an input field for inputting the posting information in multiple languages. Then, the posting unit 14 accepts input of the posting information in multiple languages, generates the posting information, and posts the posting information in one of the multiple languages ​​collectively on the information disclosure pages of the multiple posting sites corresponding to the store so that the posting information in one of the multiple languages ​​is displayed on the information disclosure page. For example, the information disclosure page obtains the language setting of the accessed information processing terminal, and provides an information disclosure page that displays the posting information in the set language.

[0039] FIG. 9 shows an example of a generation screen for generating a page for encouraging the posting of information as an information disclosure page, where the posted information includes characters such as a "cover title" and characters to be displayed on the "post button." Characters for the "cover title" and "post button" can be input in a number of different languages, for example, Japanese, English, and Chinese (Traditional), and posted information in various languages ​​is generated. This allows the posted information to be displayed in one of the languages ​​depending on the language setting of the information processing terminal that has accessed the information disclosure page. For example, if the language setting of the information processing terminal that has accessed the information disclosure page is "English," posted information in English will be displayed.

[0040] Fig. 10 shows an example of a generation screen for generating a page displaying basic store information as an information disclosure page. In this example, the posted information is text such as "store name" and "address", and can be input in a variety of languages ​​such as Japanese and English, and posted information in various languages ​​is generated. The posted information may be, for example, information about the store's business hours, information about campaigns being held at the store, information about products offered at the store, or any other information.

[0041] [Operation] Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0042] First, in a plurality of posting site servers 20, posting information about stores 32 is posted by contributors 31 on each of the posting sites and made public, and can be viewed from a viewer terminal 40 of a viewer 41.

[0043] The management server 10 periodically or at any timing acquires posted information published on each posting site from the multiple posting site servers 20 (step S1). Then, the management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group. At this time, the management server 10 acquires the language type of the text information included in the posted information, and stores the language type in association with the posted information (step S2). For example, the management server 10 acquires the language type of the text information identified using an external language identification engine. Note that, if the posted information is in a language other than Japanese at this point, the management server 10 may acquire translation information obtained by translating the text information included in the posted information into Japanese.

[0044] Furthermore, the management server 10 analyzes the posted information in response to an instruction from the administrator terminal 50 (step S3). For example, the management server 10 counts the number of posted information pieces and the evaluation values ​​for each language type of the posted information.

[0045] Then, in response to an instruction from the administrator terminal 50, the management server 10 outputs the posted information and the analysis processing results to be displayed on the administrator terminal 50 (step S4). For example, the management server 10 outputs to the administrator terminal 50 to display a list of the character information of the posted information, as shown in Fig. 3. At this time, the management server 10 displays the translation information of the character information included in the posted information together with the translation information, and further displays the language type of the original character information.

[0046] Furthermore, the management server 10 narrows down the posted information based on the specified conditions and displays it on the administrator terminal 50. For example, when narrowing down is performed by language type, the management server 10 extracts and displays the posted information posted in the specified language type. When narrowing down is performed by specifying a keyword, the management server 10 extracts posted information that includes not only the keyword in the specified language but also translated keywords translated into other languages, and outputs the list to be displayed.

[0047] Furthermore, the management server 10 outputs the aggregation results, which have been aggregated as described above, to the administrator terminal 50 so as to display them. For example, the management server 10 outputs the aggregated evaluation values ​​and the number of pieces of posted information, which have been aggregated for each specified type of language, so as to display them.

[0048] In response to an instruction from the administrator terminal 50, the management server 10 posts information about the store on each of the information disclosure pages of the multiple posting sites corresponding to the store. At this time, the management server 10 accepts input of the information to be posted in multiple languages, generates the information to be posted, and posts the information in any one of the multiple languages ​​collectively on the information disclosure pages of the multiple posting sites corresponding to the store so that the information to be posted in any one of the multiple languages ​​is displayed on the information disclosure page. For example, the information disclosure page obtains the language setting of the information processing terminal that has accessed the information processing terminal, and provides an information disclosure page that displays the information to be posted in the set language.

[0049] As described above, in the present invention, by determining the language type of the posted information, it is possible to translate the posted information into a predetermined language, and to display and analyze the posted information for each language. Therefore, even if the posted information is posted in a mixture of various languages, the contents of the posted information can be easily managed, and the effort and time required for managing the posted information can be reduced.

[0050] Although the present invention has been described above with reference to the above-mentioned embodiment, the present invention is not limited to the above-mentioned embodiment. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more functions of the above-mentioned acquisition unit 11, analysis unit 12, output unit 13, posting unit 14, setting information storage unit 16, and posted information storage unit 17 may be executed by an information processing device installed and connected anywhere on a network, that is, they may be executed by so-called cloud computing.

[0051] The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. The non-transitory computer readable medium includes various types of tangible storage media. Examples of the non-transitory computer readable medium include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, and semiconductor memory (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of the transitory computer readable medium include electric signals, optical signals, and electromagnetic waves. The transitory computer readable medium can supply the program to a computer via a wired communication path such as an electric wire and an optical fiber, or via a wireless communication path.

[0052] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing system, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix 1) An acquisition means for acquiring posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; an analysis means for acquiring a language type of the posted information determined based on character information included in the posted information; a storage means for storing the posted information in association with a language type of the posted information; An information processing system comprising: (Appendix 2) 2. An information processing system according to claim 1, When the posted information is in a language of a predetermined type, the analysis means obtains translation information obtained by translating character information included in the posted information into a specific language type. Information processing system. (Appendix 3) 3. An information processing system according to claim 2, an output means for outputting the translation information of the character information included in the posted information so as to display the translation information of the character information; Information processing system. (Appendix 4) 4. An information processing system according to claim 3, the output means outputs the posted information so as to display the language type of the posted information together with character information included in the posted information and the translation information of the character information. Information processing system. (Appendix 5) 2. An information processing system according to claim 1, An output means for extracting the posted information associated with a specified language type and outputting the extracted posted information for display. Information processing system. (Appendix 6) An information processing system according to the present invention, an output means for extracting the posted information including the character information corresponding to each of a specified keyword and a translated keyword obtained by translating the specified keyword into a predetermined type of language, and outputting the extracted posted information for display; Information processing system. (Appendix 7) 2. An information processing system according to claim 1, the acquiring means acquires, from the posting server, evaluation information representing an evaluation by the user of the target associated with the posted information; The analysis means aggregates the evaluation information for each language type of the posted information associated with the evaluation information, an output means for outputting the tabulated result of the evaluation information so as to display it for each language type; Information processing system. (Appendix 8) 2. An information processing system according to claim 1, The analysis means counts the number of pieces of posted information for each language type of the posted information, an output means for outputting the counted result of the number of pieces of posted information so as to display it for each type of language; Information processing system. (Appendix 9) 2. An information processing system according to claim 1, a posting means for receiving input of posting information in a plurality of languages ​​to be posted on an information disclosure page corresponding to the specific target, generating the posting information, and posting the posting information on the information disclosure page; Information processing system. (Appendix 10) 2. An information processing system according to claim 1, the posting means generates the posted information so that the posted information is displayed on the information disclosure page in a language type corresponding to a setting of the information processing terminal that has accessed the information disclosure page. Information processing system. (Appendix 11) Acquire posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; acquiring a language type of the posted information determined based on character information included in the posted information; storing the posted information in association with a language type of the posted information; Information processing methods. (Appendix 12) Acquire posted information corresponding to a specific target from a posting server that collects posted information posted by users who use a specific target; acquiring a language type of the posted information determined based on character information included in the posted information; storing the posted information in association with a language type of the posted information; A program that causes a computer to execute a process. [Explanation of symbols]

[0053] 10 Management Server 11 Acquisition Department 12 Analysis Department 13 Output section 14 Publication Department 16 Setting information storage section 17 Posting information storage section 20 Posting site server 30 Poster's Terminal 31 Contributors 32 stores 40 Viewer terminal 41 viewers 50 Administrator terminal 51 Administrator

Claims

1. an acquisition means for acquiring posted information corresponding to a specific store from a posting server that collects posted information posted by users who have visited a specific store; an analysis means for acquiring the language type of the posted information determined based on character information included in the posted information, and acquiring translation information obtained by translating the character information included in the posted information into the acquired language type; an output means for outputting the translation information of the text information together with the text information included in the posted information; Equipped with the analysis means counts the number of pieces of posted information for each language type of the pieces of posted information; The output means outputs the counted result of the number of pieces of posted information so as to display it for each type of language. Information processing system.

2. An information processing system according to claim 1, The output means receives a specification of a language type and outputs the number of pieces of posted information for each specified language type. Information processing system.

3. An information processing system according to claim 1, The output means receives designation of a plurality of language types and outputs the number of pieces of posted information for each of the plurality of designated language types. Information processing system.

4. An information processing system according to claim 3, The analysis means tally up the number of pieces of posted information in each language type for each set period of time, The output means outputs the number of pieces of posted information in each of a plurality of specified languages ​​for each set period. Information processing system.

5. The information processing device acquires posted information corresponding to a specific store from a posting server that collects posted information posted by users who have visited a specific store; acquire the language type of the posted information determined based on character information included in the posted information, and acquire translation information obtained by translating the character information included in the posted information into the acquired language type; outputting the text information included in the posted information so as to display the translation information of the text information; moreover, tallying the number of pieces of posted information for each language type of the pieces of posted information; outputting the counted result of the number of pieces of posted information so as to display it for each language type; Information processing methods.

6. In the information processing device, acquires posted information corresponding to a specific store from a posting server that collects posted information posted by users who have visited a specific store; acquire the language type of the posted information determined based on character information included in the posted information, and acquire translation information obtained by translating the character information included in the posted information into the acquired language type; outputting the text information included in the posted information so as to display the translation information of the text information; moreover, tallying the number of pieces of posted information for each language type of the pieces of posted information; outputting the counted result of the number of pieces of posted information so as to display it for each language type; A program that executes a process.

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