Support system and support method

Abstract

To provide a support system and a support method for reducing the workload on a supporter who has received multiple consultation requests at the same time or in the same period, for prioritizing the requests.SOLUTION: A support system 100 includes: a server 50 equipped with storage means for storing and / or transmission means for transmitting first information on a supported person who asks a supporter for support; a first terminal 10 which is connected to communicate with the server 50 via information transmission means 70, which can be used by the supported person, and allows the first information to be input to an input form provided by the server 50; and a second terminal 20 which is connected to communicate with the server 50 via the information transmission means 70, which can be used by the supporter, and allows the first information to be browsed or allows the first information transmitted by the transmission means to be received.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an assistance system and an assistance method. [Background technology]

[0002] As society becomes more complex and compliance with laws and regulations is required, the need to consult with various experts in various aspects of daily life and business is increasing day by day. However, many people are concerned about when, who, and how to contact them. On the other hand, with the spread of the Internet and the recent trend of digital transformation (DX), it is now possible to easily transmit large amounts of information by using the social infrastructure (so-called information infrastructure) that supports the distribution of information and digital communication devices.

[0003] Thus, in today's world, if a natural person, corporation, or unincorporated organization wants advice or an answer to a question that cannot be resolved by independent research using a library or the Internet (for example, a question about a specialized issue), it can pose the question to many experts at once.

[0004] As a prior art, a counselor support method and its computing device that provide answer contents based on index information corresponding to at least one keyword related to past consultations (whether it is related to the consultation history and the counselor's consultation history) has been disclosed (Patent Document 1).Also disclosed is an expert search device that is configured to be able to communicate with a counselor terminal used by a counselor and an expert terminal used by an expert, and searches for an expert with whom a counselor wants to consult from among registered experts, and is characterized in that it has an expert information storage means that stores at least the name and address (area) of the expert, the qualifications held by the expert, and the consultation content category that the counselor can handle, a search processing means that displays, on the counselor terminal, a search screen that displays, for the counselor, the area and consultation content category of the expert with whom the counselor wants to consult, and searches the expert information storage means to display a list of experts who belong to the area selected by the counselor and have the consultation content category registered, and a transmission / reception processing means that displays a consultation content input screen for inputting consultation content for an expert selected by the counselor from the experts displayed in the list, and transmits the input consultation content to the expert terminal (Patent Document 2). [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2022-068807 [Patent Document 2] JP 2013-097493 A Summary of the Invention [Problem to be solved by the invention]

[0006] However, when multiple people request consultations at the same time, as a specialist (supporter) who wants to support those people, which client should be given priority depends on individual circumstances, and there is no rule-based order for receiving consultations. In addition, none of the above patent documents disclose or suggest the issue of which client should be given priority as a specialist (supporter) who wants to support multiple people. [Means for solving the problem]

[0007] The present invention can greatly contribute to reducing the workload of assigning "priorities," which is very troublesome for supporters (typically experts) who receive multiple consultation requests simultaneously or at the same time as described above.

[0008] Natural persons (individuals), corporations, or non-legal organizations (hereinafter collectively referred to as "supportees") who wish to consult with a supporter (typically an expert) vary widely in age, region, and circumstances, and the estimated time and effort required for support is also unknown, so it is not easy to appropriately and clearly categorize the content of individual, specific questions and set priorities. Therefore, the present invention was created by focusing on the process by which the supportee seeks consultation and broadly classifying them into two categories, making it easier for the supporter to set priorities.

[0009] A support system of the present invention includes a server having a storage means for storing and / or a transmission means for transmitting first information of a supportee who is selected from the group of a natural person, a corporation, and an unincorporated organization and who is seeking support from a supporter, a first terminal that is communicatively connected to the server via an information transmission means, is available to the supportee, and can input the first information into an input form provided by the server, and a second terminal that is communicatively connected to the server via the information transmission means, is available to the supporter, and can view the first information or receive the first information transmitted by the transmission means. In addition, this system includes a display unit connected to the server and / or the second terminal that, when the first information includes introducer information related to an introducer having a predetermined attribute, displays a first supportee having the first information including the introducer information and a second supportee having the first information not including the introducer information.

[0010] According to this support system, by distinguishing a supportee (first supportee) introduced by an introducer having a certain attribute from a supportee (second supportee) who has not received such an introduction, it is possible to easily determine the "priority" when the supporter provides support. As a result, the time and mental workload of setting "priority" is reduced, and the supporter can devote his or her time and ability to providing more substantial support to the supportee.

[0011] Another support system of the present invention comprises a server having a storage means for storing and / or a transmission means for transmitting first information of a supportee seeking support from a supporter, the supportee being one type selected from the group of a natural person, a corporation, and an organization without legal personality; a first terminal that is communicatively connected to the server via an information transmission means, is available to the supportee, and is capable of inputting the first information into an input form provided by the server; and a second terminal that is communicatively connected to the server via the information transmission means, is available to the supporter, and is capable of viewing the first information or receiving the first information transmitted by the transmission means. In addition, the system includes a transmission information creation unit that creates transmission information including the first information, and an information transmission unit capable of transmitting the transmission information, and when the first information includes introducer information regarding an introducer having a predetermined attribute, the transmission information creation unit creates the transmission information including only the first information of a first supported person having the first information including the introducer information, or only the first information of a second supported person having the first information not including the introducer information, and the information transmission unit transmits the transmission information including only the first information of the first supported person or only the first information of the second supported person to the second terminal.

[0012] According to this support system, a supportee (first supportee) introduced by an introducer having a certain predetermined attribute can be distinguished from a supportee (second supportee) who has not received such an introduction. Specifically, since the second terminal can display only the first information of the first supportee or only the first information of the second supportee, the supporter of the second terminal can distinguish and recognize the first supportee and the second supportee. Therefore, it is easy for the supporter to determine the "priority" when providing support. As a result, the supporter can devote time and ability to realize more substantial support for the supportee by reducing the time or mental workload of setting the "priority".

[0013] One support method of the present invention uses a support system including a server having a storage means for storing and / or a transmission means for transmitting first information of a supportee seeking support from a supporter, the supportee being one type selected from the group consisting of a natural person, a corporation, and an organization without legal personality, a first terminal that is communicatively connected to the server via an information transmission means, is available to the supportee, and is capable of inputting the first information into an input form provided by the server, and a second terminal that is communicatively connected to the server via the information transmission means, is available to the supporter, and is capable of viewing the first information or receiving the first information transmitted by the transmission means, and the display unit connected to the server and / or the second terminal includes a display step in which, when the first information includes introducer information regarding an introducer having a predetermined attribute, a first supportee having the first information including the introducer information and a second supportee having the first information not including the introducer information are displayed in a distinguished manner.

[0014] According to this support method, by having a display step of displaying a supportee (first supportee) introduced by an introducer having a certain predetermined attribute, distinguishing it from a supportee (second supportee) who has not received such an introduction, it is possible to easily determine the "priority" when the supporter supports. As a result, the time or mental workload of setting "priority" is reduced, and the supporter can devote his or her time and ability to realizing more substantial support for the supportee.

[0015] Another support method of the present invention includes a server having a storage means for storing and / or a transmission means for transmitting first information of a supportee who is one type selected from the group consisting of a natural person, a corporation, and an organization without legal personality and who requests support from a supporter; a first terminal that is communicatively connected to the server via an information transmission means, is available to the supportee, and is capable of inputting the first information into an input form provided by the server; and a second terminal that is communicatively connected to the server via the information transmission means, is available to the supporter, and is capable of viewing the first information or receiving the first information transmitted by the transmission means. The method includes a transmission information creation step of creating transmission information including the first information using a support system having a terminal, and an information transmitting step capable of transmitting the transmission information, wherein, when the first information includes introducer information regarding an introducer having a predetermined attribute, the transmission information creation step creates the transmission information including only the first information of a first supported person having the first information including the introducer information, or only the first information of a second supported person having the first information not including the introducer information, and the information transmitting step transmits the transmission information including only the first information of the first supported person or only the first information of the second supported person to the second terminal.

[0016] According to this support method, a supportee (first supportee) introduced by an introducer having a certain predetermined attribute can be distinguished from a supportee (second supportee) who has not received such an introduction. Specifically, since the second terminal can display only the first information of the first supportee or only the first information of the second supportee, the supporter of the second terminal can distinguish and recognize the first supportee and the second supportee. Therefore, it is easy for the supporter to determine the "priority" when providing support. As a result, the supporter can devote time and ability to realize more substantial support for the supportee by reducing the time or mental workload of setting the "priority".

[0017] In any of the above-mentioned inventions, the "introducer having a specified attribute" is at least one selected from the group consisting of financial institutions (including city banks, regional banks, trust banks, second regional banks, Norinchukin Bank, agricultural cooperatives, agricultural cooperative federations, credit unions, credit unions, labor banks, Japan Post Bank, and securities companies), chambers of commerce, chambers of commerce, government agencies, local governments, Junior Chambers of Commerce, public interest incorporated foundations, public interest incorporated associations, independent administrative institutions, life insurance companies, non-life insurance companies, JA (agricultural cooperatives), hospitals, doctors, dentists, pharmacists, patent attorneys, lawyers, certified public accountants, judicial scriveners, tax accountants, small and medium-sized enterprise management consultants, real estate appraisers, social insurance labor consultants, administrative scriveners, land and house surveyors, maritime agents, architects, technical colleges, national university corporations, public university corporations, and school corporations. This proves that the supported person has gained a certain degree of trust from the above-mentioned institutions, corporations, organizations, or individuals, so the supporter can support the supported person with peace of mind.

[0018] Among the examples of "introducers with specified attributes" mentioned above, financial institutions, certified public accountants, and tax accountants in particular are likely to be aware of the financial situation of the supported person (e.g., financial statements), so the supporter can support the supported person with greater peace of mind, as they can be assured of receiving compensation after providing support to the supported person. Effect of the Invention

[0019] According to one of the support systems and one of the support methods of the present invention, it is possible to facilitate the supporter to determine "priorities" when providing support. As a result, the supporter can devote his / her time and ability to providing more substantial support to the support recipient by reducing the time and mental burden of setting "priorities." [Brief description of the drawings]

[0020] [Figure 1] 1 is a diagram showing a schematic configuration of a support system according to a first embodiment. [Diagram 2] 4 is a flowchart illustrating an example of each process when using the support system according to the first embodiment. [Diagram 3] FIG. 11 is a diagram comparing display examples (1) to (7) in which the first supported person and the second supported person are displayed separately on a display unit connected to the server of the support system in the first embodiment and / or on a second terminal available to the supporter, with a conventional example in which the first supported person and the second supported person are not distinguished from each other. [Figure 4] 6 is a flowchart illustrating steps of another example of using the support system according to the first embodiment. [Diagram 5] FIG. 11 is a diagram showing a schematic configuration of a support system according to a second embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0021] Next, an embodiment of the present invention will be described in detail with reference to the accompanying drawings. In this description, common parts are given common reference symbols throughout the drawings unless otherwise specified. In addition, the elements of the present embodiment are not necessarily shown to scale in the drawings. In addition, some symbols may be omitted in order to make each drawing easier to see.

[0022] <First embodiment> Fig. 1 is a diagram showing a schematic configuration of a support system 100 in this embodiment. Fig. 2 is a flowchart explaining each step of an example when using the support system 100 in this embodiment. Fig. 3 is a diagram comparing display examples (examples (1) to (7) of the first embodiment) in which a first supported person and a second supported person are displayed separately on a display unit connected to a server of the support system in this embodiment and / or a second terminal available to a supporter, with a conventional example in which the first supported person and the second supported person are not displayed separately.

[0023] As shown in FIG. 1, in the support system 100 of this embodiment, a first terminal 10 into which first information is input by a supportee seeking support from a supporter, the supportee being one type selected from the group consisting of natural persons, corporations, and non-legal organizations, a second terminal 20 available to the supporter, and a server 50 equipped with a storage means for storing the first information and / or a transmission means for transmitting the first information and / or other information, are communicatively connected via an information transmission means 70, represented by the Internet.

[0024] More specifically, the first terminal 10 is a terminal that is communicatively connected to the server 50 via the information transmission means 70, is available to the supportee, and can input the first information into an input form provided by the server 50. The second terminal 20 is a terminal that is communicatively connected to the server 50 via the information transmission means 70, is available to the supporter, and can view the first information or receive the first information transmitted by the transmission means of the server 50. Examples of the first terminal 10 and the second terminal 20 are commercially available mobile terminals (typically, mobile phones, smartphones, tablets, or personal computers with a display function). The server 50 stores the first information in a storage area (an example of a storage means) provided in the server 50 or connected to the server 50. The server 50 is not limited to a server installed within the premises of a facility managed by the user of the server 50, and may be a cloud server.

[0025] Here, the first information in this embodiment can include information on the attributes of the support recipient and information on the process leading up to the request for support. As a specific example, the first information can include a name (in the case of an individual), a company name (in the case of a corporation), an organization name (in the case of an organization without legal personality), an address or residence, contact information (including a telephone number, an email address, an SNS (social networking service) account, an SMS (short message service) account, and an MMS (multimedia messaging service) address), and an outline of the consultation content (contents for which support is desired). In addition to the above information, the first information in this embodiment can include information on an introducer (including a natural person, a corporation, and an organization without legal personality) who introduces the support recipient to a supporter (hereinafter, also referred to as "introducer information"). Examples of the introducer information in this embodiment can include the name of the introducer, the attributes of the introducer (including the company to which the introducer belongs, the position or qualifications at the company to which the introducer belongs, or qualifications (in the case of a professional or the like)), and the contact information of the introducer. The above specific examples should not be interpreted as being limiting, and other information can be included in the first information.

[0026] In this embodiment, the first information may be allowed to not include some of the above-mentioned examples of information. Therefore, for example, a supportee who only wants a meeting to be held using an information and communication system may not input "address or residence" information, but such an example of the first information is also one aspect that may be adopted in this embodiment. In addition, as shown in FIG. 3 described later, even if introducer information is not input (i.e., not included), it is treated as the first information.

[0027] Next, each step of an example of using the support system 100 will be described with reference to FIG. 2. The server 50 equipped with a CPU (Central Processing Unit) monitors or comprehensively controls each process shown in FIG. 2 by a program for executing each step shown in FIG. 2. In this embodiment, the program may be stored in a storage means of the server 50 (for example, a known hard disk drive) or a known recording medium such as an optical disk inserted into an optical disk drive or the like provided in the server 50, but the storage destination of the program is not limited thereto. For example, a part or all of the program may monitor or control the process shown in FIG. 2 via known technology such as a local area network or an Internet line.

[0028] In this embodiment, the above-mentioned first information is input into an input form provided by the server 50 by the supportee using the first terminal 10 (step S1: input process). The input form is not limited in format as long as it is a form in which the contents of the table shown in FIG. 3 can be input. Furthermore, the means for providing the input form by the server 50 is not limited. For example, a representative embodiment that can be adopted is that the first terminal 10 connects to the input form stored in the storage means of the server 50 via the information transmission means 70, thereby inputting the first information into the input form.

[0029] Thereafter, the first information is stored in a storage means (for example, a known hard disk drive or a known cloud storage) of the server 50 (step S2: storage step).

[0030] Thereafter, in the support system 100 and the support method of this embodiment, a determination step of determining whether or not the first information stored by the server 50 includes introducer information is performed by, for example, the server 50 (step S3).

[0031] Then, if some of the first information of multiple supported persons includes introducer information, a process is performed to distinguish between supported persons having first information including introducer information (hereinafter also referred to as ``first supported persons'') and supported persons having first information not including introducer information (hereinafter also referred to as ``second supported persons'') (step S4).

[0032] In the support system 100 and support method of this embodiment, a display process is performed in which the first information stored by the server 50 and differentiated by the above-mentioned step S4 is displayed on the second terminal 20 of the supporter connected to the server 50 (step S5).

[0033] As described above, by using the support system 100 and support method of this embodiment, the first supportee and the second supportee are displayed separately. The examples (1) to (7) of the first embodiment in FIG. 3 are specific display examples. The following describes the characteristics of the display contents when the support system 100 of this embodiment is adopted, focusing on the differences from the display contents of the "conventional example" in FIG. 3.

[0034] In the table of the conventional example (an example to which the present embodiment is not applied) in Fig. 3, the first information is displayed from the top in order of the earliest date on which the supportee input the first information. In this case, since there is no display distinction based on the presence or absence of introducer information, the supporter will usually consider providing support from the top (i.e., from the earliest date).

[0035] On the other hand, in the example (1) of the first embodiment in FIG. 3, the background color (hereinafter also referred to as the "first background color") of only the first information including the introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and □× Mutual Aid Society) is distinguished from the background color (hereinafter also referred to as the "second background color") of the other first information (i.e., the first information of ■▲ Co., Ltd., Nippon Jiro, and ■▲ Circle) throughout all the first information. In this case, since the display is distinguished based on the presence or absence of introducer information, the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as shown in the example (1), even when six requests are received in three days from January 2 to 4, 2023, it is possible to reduce the workload of the supporter (representatively, an expert) of setting "priorities," which is very troublesome. In this example, six consultation requests in three days is a relatively small number, but if this period were extended to several days to two weeks, or if the number of consultation requests exceeded 100, there would normally be a risk of exceeding the limits of the supporter's own processing capabilities. However, by employing the support system 100 of this embodiment, it is possible to highly reliably reduce the workload of prioritizing support requests.

[0036] Here, in the example (1) of the first embodiment, as introducer information that the first information may include, □△ Bank, tax accountant, and XX Insurance Co., Ltd. are given as examples of predetermined attributes, but the subject of the "predetermined attributes" is not limited to the above examples. For example, one possible aspect is for the user or manager of the server 50 to predetermine the "predetermined attributes," and another possible aspect is for the supporter to freely predetermine the "predetermined attributes."

[0037] In addition, the "specified attributes" included in the introducer information is at least one selected from the group consisting of financial institutions (including city banks, regional banks, trust banks, second regional banks, Norinchukin Bank, agricultural cooperatives, agricultural cooperative federations, credit unions, credit unions, labor banks, Japan Post Bank, and securities companies), chambers of commerce, chambers of commerce, government agencies, local governments, Junior Chambers of Commerce, public interest incorporated foundations, public interest incorporated associations, independent administrative agencies, life insurance companies, non-life insurance companies, JA (agricultural cooperatives), hospitals, doctors, dentists, pharmacists, patent attorneys, lawyers, certified public accountants, judicial scriveners, tax accountants, small and medium-sized enterprise management consultants, real estate appraisers, social insurance labor consultants, administrative scriveners, land and house surveyors, maritime agents, architects, technical colleges, national university corporations, public university corporations, and school corporations, which is proof that the supportees (first supportees) introduced by each introducer have gained a certain level of trust from the above-mentioned institutions, corporations, organizations, or individuals, so the supporters can support the supportees with peace of mind.

[0038] In addition, in the example (1) of the first embodiment, since each introducer of XX Industrial Co., Ltd. and Nippon Taro is one selected from the group of financial institutions, certified public accountants, and tax accountants, it is highly likely that the introducer is aware of the financial situation (e.g., financial statements) of the supported person (first supported person). Therefore, the supporter can support the supported person with greater peace of mind since the supporter can receive a high degree of compensation after supporting the supported person.

[0039] On the other hand, there are also judgment criteria that supporters use to determine that the presence of an introducer is undesirable. Even in such a case, the supporter can consider providing support using the presence or absence of introducer information as a judgment criterion. As a result, as shown in the example (1) of the first embodiment, even when six requests are received in three days from January 2 to 4, 2023, it is possible to reduce the workload of the supporter (representatively, an expert) in assigning "priorities," which is very troublesome.

[0040] Next, in the example (2) of the first embodiment in FIG. 3, a part of the first background color of only the first information including introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and XX Mutual Aid Society) is differentiated from the second background color of the other first information, which in this example is the corresponding character. In this case, as in the example (1) of the first embodiment, a display distinction is made depending on the presence or absence of introducer information, so that the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of the supporter (typically, an expert) in assigning "priorities," which is very troublesome.

[0041] Next, in the example (3) of the first embodiment in FIG. 3, the size of the characters (hereinafter also referred to as "first characters") of only the first information including introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and XX Mutual Aid Society) is differentiated from the size of the characters of the other first information (hereinafter also referred to as "second characters"). In this case, as in the example (1) of the first embodiment, a display distinction is made depending on whether or not introducer information is present, so that the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of supporters (typically experts) in assigning "priorities," which is very troublesome.

[0042] Next, in the example (4) of the first embodiment in FIG. 3, the text of only the first information that does not include introducer information (i.e., the first information of ■▲ Co., Ltd., Nihon Jiro, and ■▲ Circle) is italicized, and is distinguished from the text state of the first information that includes introducer information (i.e., the first information of 〇△ Industrial Co., Ltd., Nihon Taro, and □× Mutual Aid Society). In this case, as in the example (1) of the first embodiment, a display distinction is made based on the presence or absence of introducer information, so that the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of setting "priorities," which is very troublesome for supporters (representatively, experts).

[0043] Next, in the example (5) of the first embodiment in FIG. 3, the characters (second characters) of only the first information not including the introducer information (i.e., the first information of ■▲ Co., Ltd., Nihon Jiro, and ■▲ Circle) are displayed in gray out, and are distinguished from the state of the characters (first characters) of the first information including the introducer information (i.e., the first information of 〇△ Kogyo Co., Ltd., Nihon Taro, and □× Mutual Aid Society). In this case, as in the example (1) of the first embodiment, a display distinction is made depending on the presence or absence of introducer information, so that the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of setting "priorities," which is very troublesome for the supporter (representatively, the expert). In this example (5), the first characters may be displayed in gray out, and the second characters may not be displayed in gray out, contrary to the above.

[0044] Next, in the example (6) of the first embodiment in FIG. 3, only the first information including introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and XX Mutual Aid Society) is displayed in a flashing manner, and is distinguished from the background color of the other first information. In this case, as in the example (1) of the first embodiment, a display distinction is made depending on whether or not introducer information is present, so that the supporter can consider providing support using the presence or absence of introducer information as a criterion for judgment. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of setting "priorities," which is very troublesome for supporters (typically experts).

[0045] Next, in the example (7) of the first embodiment in FIG. 3, the first information including introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and XX Mutual Aid Society) is arranged in the upper position of the table (in this example, from the top to the third row), and the other first information is arranged in the lower position (in this example, from the fourth row to the bottom row), thereby distinguishing them. In this case, as in the example (1) of the first embodiment, a display distinction is made based on the presence or absence of introducer information, so that the supporter can consider providing support based on the presence or absence of introducer information as a judgment criterion. As a result, as in the example (1) of the first embodiment, it is possible to reduce the workload of the supporter (typically, the expert) of setting "priorities," which is very troublesome.

[0046] In addition to the above examples, another preferred embodiment is to "distinguish" only the characters in the first information that includes introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and □× Mutual Aid Society), or only the characters in the first information that does not include introducer information (i.e., the first information of ■▲ Co., Ltd., Nippon Jiro, and ■▲ Circle), for example, by employing changes in character size, font (including italics, font changes, and bold), underlining, or combinations of these for the corresponding characters.

[0047] In addition to the above examples, another preferred embodiment is to "distinguish" only the text of the first information including introducer information (i.e., the first information of XX Industrial Co., Ltd., Nippon Taro, and □× Mutual Aid Society), or only the text of the first information not including introducer information (i.e., the first information of ■▲ Co., Ltd., Nippon Jiro, and ■▲ Circle), by graying out, flashing, displaying in dotted text (dotted display), displaying as a pop-up, or displaying in a different window (or screen), or by a combination of these.

[0048] (Modification (1) of the first embodiment) Next, each step of another example (variation) of the use of the support system 100 and the support method of this modification will be described with reference to Fig. 4. Note that the description overlapping with the first embodiment may be omitted.

[0049] In this modified example, the supportee who uses the first terminal 10 inputs the above-mentioned first information into an input form provided by the server 50 (step S1a).

[0050] After that, the first information is transmitted by the transmission means of the server 50 to the second terminal 20 available to the supporter via the information transmission means 70 (step S2a). In this modified example, the first information inputted into the input form provided by the server 50 can be stored by the storage means of the server 50, but this modified example is not limited to such an example. For example, after the input form provided by the server 50 is downloaded by the first terminal 10 via the information transmission means, the first information inputted into the downloaded input form is stored by a storage means provided in the first terminal 10 that can store information at least temporarily, which is another example that can be adopted. In the case of this "another example", the first information is transmitted from the first terminal 10 to the server 50 connected to the server 50 in a communicable manner via the information transmission means 70, and can also be transmitted to the second terminal 20 by the transmission means of the server 50, so that the server 50 does not necessarily need to be provided with a storage means for storing the first information.

[0051] Thereafter, the first information is received by the second terminal 20 (step S3a). Note that one possible embodiment of this modified example is that the first information is temporarily or permanently stored in a storage unit of the second terminal 20 (for example, a known memory or a known internal storage of a smartphone).

[0052] Thereafter, a determination step of determining whether the first information received by the second terminal 20 includes introducer information is performed by, for example, a CPU (Central Processing Unit) included in the second terminal 20 (step S4a). Note that in this modified example, similar to the server 50 of the first embodiment, the second terminal 20 monitors or comprehensively controls at least a part of each process shown in FIG. 4 by a program for executing at least a part of each process shown in FIG. 4.

[0053] Then, if some of the first information of multiple supported persons includes introducer information, the second terminal 20 performs a process of distinguishing between a first supported person having first information that includes introducer information and a second supported person having first information that does not include introducer information (step S5a).

[0054] In the support system 100 and support method of this modified example, a display step is performed in which the first information, which has been differentiated in the above-mentioned step S4a, is displayed on the second terminal 20 of the supporter (step S6a).

[0055] As described above, even in the example shown in Fig. 4, the first supportee and the second supportee are displayed separately by using the support system 100 and the support method. As a result, it is possible to reduce the workload of setting "priorities", which is very troublesome for supporters (representatively, experts).

[0056] (Modification (2) of the first embodiment) In this modified example, the server 50 can also be connected to a display unit 60, as shown in FIG. 1. In other words, the support system 100 of this modified example does not necessarily need to include the display unit 60. The display unit 60 is used to display the above-mentioned first information. Therefore, in this modified example, a user or administrator of the server 50 who does not have the second terminal 20 or cannot use the display function of the second terminal 20 can view the above-mentioned first information using the display unit 60.

[0057] In this modified example, as in the first embodiment, it is possible to realize a display similar to the display example (examples (1) to (7) of the first embodiment) in which the first supportee and the second supportee are displayed separately as shown in FIG. 3.

[0058] <Second embodiment> The support method in this embodiment is the same as the support method in the first embodiment and each of its modifications, except that after the "input step" (step S1) to the "distinguishing step" (step S4) in the first embodiment and each of its modifications, a transmission information creation step and an information transmission step are performed instead of the display step (step S5) or together with at least a part of the display step. Also, the support system 200 in this embodiment is the same as the support system in the first embodiment and each of its modifications, except that it includes a transmission information creation unit 51 that creates transmission information (information included in an e-mail in this embodiment) including the first information, and an information transmission unit 52. Therefore, explanations that overlap with the support system 100 and support method in the first embodiment may be omitted.

[0059] FIG. 5 is a diagram showing a schematic configuration of the support system in this embodiment.

[0060] As described above, the support system 200 includes a transmission information creation unit 51 (in this embodiment, an e-mail information creation unit) that creates transmission information (in this embodiment, information contained in an e-mail) including the above-mentioned first information, and an information sending unit 52 (in this embodiment, typically an e-mail sending unit) that can send the transmission information or an e-mail including the transmission information, for example, via information transmission means 70.

[0061] In this embodiment, after the "distinguishing process" (step S4) of the first embodiment and each of its variations is performed, if the first information includes introducer information related to an introducer having a predetermined attribute, the transmission information creation unit 51 creates the transmission information (in this embodiment, information included in an e-mail) including only the first information of a first supported person having the first information including the introducer information, or only the first information of a second supported person having the first information not including the introducer information (an example of the transmission information creation process).

[0062] In addition, after the above-mentioned transmission information creation process is performed, the information transmission unit 52 of this embodiment transmits the transmission information including only the first information of the first support recipient or only the first information of the second support recipient, or more narrowly, the e-mail including the transmission information, to the second terminal 20 available to the supporter, for example, via the information transmission means 70 (an example of the information transmission process). As a result, the second terminal 20 can display only the first information of the first support recipient or only the first information of the second support recipient, so that the supporter (user) of the second terminal 20 can distinguish and recognize the first support recipient and the second support recipient. By adopting the support system 200 and support method of this embodiment, it is possible to reduce the workload of the supporter (typically, the expert) to set "priorities", which is very troublesome, as in the first embodiment and each of its modifications.

[0063] In this embodiment, the server 50 includes the transmission information creation unit 51 and the information transmission unit 52, but the support system 200 of this embodiment is not limited to such a configuration. For example, even if the transmission information creation unit 51 and / or the information transmission unit 52 (including a known transmission means) are located in a place physically separated from the server 50 and are communicatively connected to the server 50 by wire or wirelessly (including an information transmission means 70 represented by the Internet), the same effects as those of this embodiment can be achieved.

[0064] In addition, in one of the modified examples of the support system 200 of the present embodiment, a transmission information creation unit that creates transmission information including the above-mentioned first information using SNS (social networking service), SMS (short message service) or MMS (multimedia messaging service) is adopted instead of the transmission information creation unit 51 or together with the transmission information creation unit 51. In another modified example of the support system 200 of the present embodiment, an information transmission unit that transmits transmission information including the above-mentioned first information using SNS (social networking service), SMS (short message service) or MMS (multimedia messaging service) is adopted instead of the information transmission unit 52 or together with the information transmission unit 52.

[0065] The disclosure of the above-mentioned embodiments and their modifications is provided for the purpose of explaining the embodiments and their modifications, and is not provided to limit the present invention. In addition, modifications within the scope of the present invention, including other combinations of the above-mentioned embodiments and their modifications, are also included in the scope of the claims.

[0066] For example, another aspect that can be adopted is to use in combination a means for distinguishing and displaying the first supported person and the second supported person described using Figure 2 of the support system 100 of the first embodiment, and a means for distinguishing and displaying the first supported person and the second supported person described using Figure 4.

[0067] In addition, the support system 200 or the support method of the second embodiment may adopt the technical ideas disclosed in the "means for solving the problem" of the present specification, the first embodiment, or each modified example thereof. For example, as already described, the first information described in the first embodiment may include introducer information, and / or the support recipient (first support recipient) introduced by an introducer having the "predetermined attribute" described in the first embodiment may be distinguished from the support recipient (second support recipient) who has not received such an introduction, thereby achieving at least a part of the effects disclosed in the "means for solving the problem" of the present specification, the first embodiment, or each modified example thereof. In addition, the support system 200 or the support method of the second embodiment may adopt at least a part of the technical ideas disclosed in the examples (1) to (7) of the first embodiment in FIG. 3. [Industrial Applicability]

[0068] The support system and support method of the present invention can be widely used as a system and method that can reduce the workload of a supporter who receives multiple consultation requests simultaneously or around the same time and assigns priorities. [Explanation of symbols]

[0069] 10 Terminal 1 20 Terminal 2 50 Servers 51 Transmission information creation section 52 Information transmission unit 60 Display 70 Means of communication 100,200 Support System

Claims

1. A server equipped with a storage means for storing first information of a person seeking support from a supporter, selected from a group of natural persons, legal entities, and non-legal entities, or a transmission means for transmitting said storage means and said first information, is communicated via an information transmission means to a server, and a first terminal is available to the person being supported and capable of inputting said first information into an input form provided by the server. A second terminal is connected to the server via the information transmission means, is available to the supporter, and is capable of viewing the first information stored by the storage means of the server, or receiving the first information transmitted by the transmission means, using the information transmission means. Equipped with, The server and / or the second terminal determine whether the first information includes referrer information relating to a referrer of the supported person having predetermined attributes, distinguish between a first supported person having the first information including the referrer information and a second supported person having the first information not including the referrer information, and The display unit and / or the second terminal connected to the server shall, when it includes the referrer information, distinguish between the first person being supported and the second person being supported. or, The second terminal displays only the first information. Support system.

2. A server equipped with a storage means for storing first information of a person seeking support from a supporter, selected from a group of natural persons, legal entities and non-legal entities, or a transmission means for transmitting said first information, is communicated via an information transmission means, and when the first information is entered into an input form provided by the server from a first terminal available to the person being supported, the following steps are taken, including (a), (b), and (c1) below, or (a), (b), and (c2) below. How to help. (a) the server on which the first information is stored, and / or A second terminal is connected to the server via the information transmission means, is available to the supporter, and is capable of viewing the first information stored by the storage means of the server, or receiving and storing the first information transmitted by the transmission means, using the information transmission means. A determination step of determining whether the first information includes referrer information relating to the referrer of the person being supported who has predetermined attributes, (b) The server and / or the second terminal distinguishes between a first person who has the first information including the referrer information and a second person who has the first information not including the referrer information, (c1) A display step in which, when the first information includes the referrer information, a first supported person having the first information including the referrer information and a second supported person having the first information not including the referrer information are distinguished and displayed on the display unit and / or the second terminal connected to the server. (c2) The second terminal performs a display process that displays only the first information.

Images