Automated-service retail system and method

Abstract

To provide a combination automated-service and a self-service store for implementation at brick-and-mortar retail locations.SOLUTION: A store and a corresponding method of implementation is an automated-service model in which robots, deployed at the brick-and-mortar location, fill orders for fungible goods placed by customers either online or in-store. The store also includes a shopping section where customers can select / order items and / or personally select non-fungible goods. The store includes a shopping section for non-fungible goods that customers prefer to pick out by hand and a back end automated order fulfillment section for other goods (e.g., fungible goods, dry goods, etc.). The two sets of goods are merged to a delivery bundle and delivered together for pickup by the customer. The combination automated-service and self-service store combines the convenience of online shopping and self-service shopping using an unconventional approach that reduces costs for the retailer and simultaneously increases customer satisfaction.SELECTED DRAWING: Figure 4B

Description

[Technical field]

[0001] The present invention relates to a system and method for automated services at retail locations suitable for combining brick-and-mortar and online shopping methods and systems, and in particular to retail locations that provide a combined automated and self-service shopping experience. [Background technology]

[0002] Since its invention by Clarence Saunders in 1916 (U.S. Patent No. 1,242,872), the self-service store has come to dominate the retail world to such an extent that one hundred years later, the generic term "store" by default means a self-service store. In fact, it is difficult for many people, especially retailers, to even imagine a different version of the brick-and-mortar retail model or system.

[0003] Since the advent of the Internet in the late 1990s, the benefits of electronic commerce, especially as practiced by online retailers such as Amazon, Inc., have convinced consumers to shift a steadily increasing percentage of their purchases to online systems. Only two decades later, electronic commerce has become so disruptive to face-to-face retailing in general that such online services are now viewed by experts as posing an existential threat to brick-and-mortar retail businesses that operate under a self-service model.

[0004] However, both brick-and-mortar locations and online shopping methods and systems suffer from some drawbacks. With respect to brick-and-mortar locations, the self-service store model became obsolete with the creation of the Internet, and retailers lost market share to online retailers that could offer lower prices and convenience when shopping online. There are several compelling advantages to online shopping compared to self-service stores. For example, customers can simply order electronically without having to visit a store, and the retailer (not the customer) is responsible for picking and shipping the items to fulfill the order. As a result, online shopping allows for the added benefit of eliminating the need to endure the universally hated checkout lines that are a necessary evil of the self-service model. Additional advantages of shopping online are that customers can order from any location at any time, the product assortment can be broader and larger because fulfillment centers have much larger storage capacities than individual brick-and-mortar stores and because longer-tail products can be economically sourced to serve aggregated demand from a much broader customer pool than when shopping at a single store, a range of powerful decision support tools are available to shoppers online, especially product reviews, and orders can usually be delivered to the customer's home, which is very convenient for the customer.

[0005] With regard to online retailing, the penetration of online ordering is non-uniform across different product and store categories, with penetration in food being dramatically lower than in all other major categories. Part of the reason for this difference is certainly the need to address food spoilage constraints and the resulting logistical complexities of delivery capabilities. But a more fundamental reason is that the relative advantages of brick-and-mortar locations versus online are far more significant in food than in any other category.

[0006] In particular, from the customer's perspective, brick-and-mortar retailing has several advantages over online retailing, including: (1) immediacy, i.e., order fulfillment can be done very quickly from locally stored pick-up stock; (2) the opportunity for customers to physically inspect products before purchasing them (e.g., irreplaceable, damaged, etc.); (3) the availability of in-store sales personnel to serve; and (4) the opportunity to provide a stimulating in-store experience and social interaction that customers value.

[0007] In an attempt to bridge the gap between online shopping and in-person self-service shopping, brick-and-mortar retailers have expanded into e-commerce, offering customers the opportunity to place their orders online and pick them up at the store or have them delivered to their home. However, the online ordering methods implemented by self-service retailers require the retailer to incur the cost of picking the orders (a task that the self-service customer normally performs free of charge to the retailer) and are constrained by competitive pressures from price increases to cover these additional costs. Furthermore, the "in-store picking" of these orders is highly inefficient and harmful to the self-service customer, forcing the retailer to move fulfillment to dedicated facilities even with relatively low sales volumes. Brick-and-mortar retailers offering online sales have generally experienced an increase in both variable and fixed costs without an increase in sales (i.e., people do not eat more because they order online). Thus, this "multi-channel" model is ultimately a complex strategy and difficult to implement successfully. The more successful a retailer's transition to online, the faster the retailer will be forced to close stores or go bankrupt. [Prior art documents] [Patent documents]

[0008] [Patent Document 1] U.S. Pat. No. 1,242,872 [Patent Document 2] U.S. Pat. No. 9,139,363 [Patent Document 3] US Patent Application Publication No. 2014 / 0288696 [Patent Document 4] U.S. Patent Application Serial No. 15 / 171,802 Summary of the Invention [Problem to be solved by the invention]

[0009] A need exists for a system and method that can implement an optimal shopping experience for customers at brick-and-mortar locations that can compete with online retailers. The present invention is directed to yet another solution that addresses this need in addition to having other desirable characteristics. Specifically, the present invention enables an automated service operations model implemented at brick-and-mortar retail locations that is demonstrably superior to both self-service brick-and-mortar retail models and online retailer models in terms of both customer experience and retailer profitability. In particular, the present invention provides retailers, including food retailers, with a method and system for transforming a self-service model retail location into a highly automated order fulfillment center for all or a portion of their merchandise. [Means for solving the problem]

[0010] In accordance with an exemplary embodiment of the present invention, an automated store is provided. The automated store includes a building having an automated fulfillment section, a shopping section including a cashier section, and a delivery section. The shopping section includes a simulated marketplace that presents interchangeable items to customers for order selection, one or more shopping terminals for selecting one or more interchangeable items from the simulated marketplace, and one or more pick stations that present one or more non-interchangeable items for custom pick-up selection. The automated fulfillment section includes an automated fulfillment system. The automated fulfillment system includes a storage structure including a plurality of rack modules separated by aisles and having a plurality of storage levels, the storage structure storing a plurality of totes that are empty when an empty storage tote is empty, contain each when a storage tote is empty, contain an order when an order tote is an order tote, or a combination thereof. The automated fulfillment system also includes at least one mobile robot that can store the tote and retrieve it from the storage structure, and the automated fulfillment system can store the one or more interchangeable items. The automated fulfillment section extracts and organizes the one or more non-interchangeable items into one or more order totes for delivery to the customer. The checkout section includes one or more non-interchangeable item drop-off stations that accept the one or more non-interchangeable items extracted from the one or more pick stations, and one or more checkout terminals having a configuration that enables the customer to render payment for the one or more interchangeable items and the one or more non-interchangeable items. The delivery section includes a blending module that combines the one or more interchangeable items from the automated fulfillment section with the one or more non-interchangeable items extracted from the shopping section into a delivery bundle, and a pick-up station that accepts the delivery bundle and stores the delivery bundle in an assigned location until a customer arrives to pick up delivery of the delivery bundle.

[0011] In accordance with an aspect of the present invention, the simulated market includes a virtual or physical representation of one or more exchangeable goods that are scannable images or codes.

[0012] In accordance with an aspect of the present invention, one or more shopping terminals present available merchandise to a customer for order selection.

[0013] In accordance with an aspect of the present invention, the pick "station" allows a customer to directly pick non-interchangeable items by hand. The pick "station" can also include a picker that custom picks non-interchangeable items based on instructions from the customer, the picker being human and / or the picker being robotic.

[0014] According to an aspect of the invention, the delivery station includes an assessment tool configured to identify one or more non-fungible items, the assessment tool including a scale for determining weight and an optical scanner for reading images, labels, or codes.

[0015] According to an aspect of the invention, one or more non-interchangeable items are placed in one or more totes within the shopping section. One or more non-interchangeable item delivery stations accept the totes containing the one or more non-interchangeable items. A delivery bundle includes one or more shopping bags containing one or more interchangeable items, one or more non-interchangeable items, or both. A delivery bundle can include one or more shopping bags.

[0016] In accordance with an aspect of the present invention, a blending module removes one or more non-interchangeable items and one or more interchangeable items from a tote and combines them into a shopping bag in a preferred arrangement. An exemplary arrangement is based on the weight of the items, with heavier items placed on the bottom of the shopping bag and lighter items placed on top. An exemplary arrangement is also based on the contents of the items, such that food items are placed together in a shopping bag and non-food items are placed together in a shopping bag separate from food items. An exemplary arrangement is further based on the crushability of the packaging of the items.

[0017] In accordance with an aspect of the present invention, a shopping section is located at ground level of the automated store and an automated fulfillment section is located above the shopping section.

[0018] In accordance with an aspect of the present invention, the automated fulfillment section is above ground level of the automated store and the shopping section is above the automated fulfillment section.

[0019] In accordance with an aspect of the present invention, the automated fulfillment section includes an inventory of interchangeable goods in a storage system configured for automated picking by a plurality of robots. The interchangeable goods may be placed in totes stored in rack modules of the automated fulfillment system.

[0020] In accordance with aspects of the invention, at least one mobile robot propels itself horizontally and vertically throughout the storage structure to place totes in the storage structure, remove totes from the storage structure, and transport totes.

[0021] In accordance with an exemplary embodiment of the present invention, a method of automated order fulfillment in an automated store is provided. The method includes receiving at least one order from a customer for one or more items at the automated store and initiating a plurality of robots to pull one or more items from inventory for picking at a pick station. The method also includes a plurality of robots configured to pull inventory totes from inventory containing items for the one or more items in the at least one order and deliver the totes to the pick station and a picker at the pick station that pulls the one or more items from a delivery tote. The method further includes packing the one or more items into order totes associated with the at least one order and delivering the completed order totes to customers.

[0022] According to an exemplary embodiment of the present invention, the at least one order is one of an online order originating from a remote location and an in-person order originating from an automated storefront, and initiating the multiple robots for each order of the at least one order can be prioritized based on the origin of the order.

[0023] According to an exemplary embodiment of the present invention, a system for implementing an automated store service model is provided. The system includes an order processing tool configured to receive at least one order from at least one customer, and a non-interchangeable item fulfillment tool configured to tally one or more non-interchangeable items manually picked by the at least one customer. The system also includes an automated service fulfillment tool configured to instruct an automated robot to pick one or more interchangeable items included in the at least one order, and a delivery fulfillment tool configured to verify the one or more non-interchangeable items, receive payment for the one or more non-interchangeable items and the one or more interchangeable items from the at least one customer, and deliver the one or more interchangeable items to the at least one customer.

[0024] In accordance with an exemplary embodiment of the present invention, a method of shopping at an automated store is provided, the method including the steps of selecting one or more interchangeable items for automated fulfillment utilizing a shopping terminal, collecting and tabulating one or more non-interchangeable items in a non-interchangeable item fulfillment section, verifying and paying for the one or more interchangeable items and the one or more non-interchangeable items, and accepting delivery of the one or more interchangeable items.

[0025] In accordance with an exemplary embodiment of the present invention, an automated store is provided. The automated store includes a shopping section. The shopping section includes one or more shopping terminals having a configuration that allows a customer to view and select one or more interchangeable items for fulfillment by an automated fulfillment system, and a non-interchangeable item fulfillment section having a configuration that allows a customer to view and select one or more non-interchangeable items for selection to be manually picked by the customer. The automated store also includes a fulfillment section. The fulfillment section includes an automated fulfillment system that picks one or more interchangeable items for delivery to a customer, one or more cash register kiosks having a configuration that allows a customer to render payment for the one or more interchangeable items and the one or more non-interchangeable items, and a delivery fulfillment section where the one or more interchangeable items are delivered to the customer by the automated fulfillment system.

[0026] In accordance with an exemplary embodiment of the present invention, an automated store includes a shopping section including a product selection mechanism having a configuration that allows a customer to view and select one or more interchangeable items for fulfillment by an automated fulfillment system, and a non-interchangeable item fulfillment section having a configuration that allows a customer to view and select one or more non-interchangeable items. The automated store also includes a fulfillment section including an automated fulfillment system that picks the one or more selected interchangeable items for delivery to a customer, a payment system having a configuration that allows a customer to render payment for the one or more interchangeable items and the one or more non-interchangeable items, and a delivery fulfillment section where the one or more interchangeable items are delivered to the customer by the automated fulfillment system.

[0027] In accordance with an exemplary embodiment of the present invention, the product selection mechanism includes one or more of representative product packaging, a scannable product image, or a virtual electronically displayed selectable product user interface.

[0028] In accordance with an exemplary embodiment of the present invention, the payment system includes one or more interactive kiosks. The payment system may also include a virtual payment system accessed by a customer device to effectuate a payment.

[0029] 1 is an automated store according to an exemplary embodiment of the present invention. The automated store includes a shopping section including a customer shopping area that provides a display of one or more items for purchase by a customer, and a fulfillment section. The fulfillment section includes an automated fulfillment system that picks one or more items selected for delivery to a customer at the automated store.

[0030] In accordance with an exemplary embodiment of the present invention, the shopping section includes a product selection mechanism having a configuration that allows a customer to view and select one or more interchangeable items for fulfillment by the automated fulfillment system. The shopping section can also include a non-interchangeable item fulfillment section having a configuration that allows a customer to view and select one or more non-interchangeable items for purchase.

[0031] In accordance with an exemplary embodiment of the present invention, the automated store further includes a payment system having a configuration that allows a customer to render payment for one or more interchangeable items and one or more non-interchangeable items. The automated store may also include a delivery and fulfillment section where the one or more interchangeable items are delivered to the customer by the automated fulfillment system. [Brief description of the drawings]

[0032] These and other features of the present invention will be more fully understood by reference to the following detailed description taken in conjunction with the accompanying drawings.

[0033] [Figure 1] FIG. 2 illustrates an exemplary model for performing steps according to an aspect of the present invention. [Diagram 2] FIG. 1 illustrates an exemplary system for performing steps according to aspects of the present invention. [Figure 3A]FIG. 2 illustrates an exemplary structure of a store for carrying out steps according to an aspect of the present invention. [Figure 3B] FIG. 2 illustrates an exemplary structure of a store for carrying out steps according to an aspect of the present invention. [Figure 3C] FIG. 2 illustrates an exemplary structure of a store for carrying out steps according to an aspect of the present invention. [Figure 4A] FIG. 2 illustrates an exemplary representation of an interior layout of a store for carrying out steps according to aspects of the present invention. [Figure 4B] FIG. 2 illustrates an exemplary representation of an interior layout of a store for carrying out steps according to aspects of the present invention. [Figure 4C] FIG. 2 illustrates an exemplary representation of an interior layout of a store for carrying out steps according to aspects of the present invention. [Diagram 5] FIG. 1 illustrates an exemplary transition between a shopping section and a delivery section according to an aspect of the present invention. [Figure 6A] FIG. 1 illustrates an exemplary virtual simulated market in accordance with an aspect of the present invention. [Figure 6B] FIG. 1 illustrates an exemplary simulated physical market in accordance with an aspect of the present invention. [Figure 6C] FIG. 1 illustrates an exemplary simulated physical market in accordance with an aspect of the present invention. [Figure 7] FIG. 1 illustrates an order tote including a shopping bag for use in accordance with an aspect of the present invention. [Figure 8] FIG. 1 illustrates an exemplary embodiment of a delivery method according to an aspect of the present invention. [Figure 9] 4 is an exemplary flow diagram illustrating the operation of a model according to an aspect of the present invention. [Figure 10] 1 is a schematic diagram of a high level architecture for implementing processing in accordance with aspects of the present invention; DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0034] An exemplary embodiment of the present invention relates to a combination automated service store and self-service store implemented with a brick-and-mortar retail location. The store and corresponding implementation method are an automated service model in which robots deployed at the brick-and-mortar location fulfill orders of interchangeable goods (e.g., pre-packaged goods) ordered by customers either online or in-store. A store at the brick-and-mortar location is provided, which includes a front-end shopping section for automated service of non-interchangeable goods or "fresh" items (e.g., perishables, produce, etc.) that customers prefer to pick by hand. The store also includes a back-end automated order fulfillment section for other goods (e.g., packaged goods, dry goods, etc.). According to an exemplary embodiment, a customer places an order for packaged goods to be picked using an automated system and picks the non-interchangeable goods by hand. The two sets of goods are bundled (after checkout and payment) and delivered at a delivery station at the brick-and-mortar location to a customer or a delivery proxy that delivers them to the customer at a local or remote location.

[0035] In an exemplary food retailing example, there is an important difference between non-interchangeable goods, such as meat and produce, which are typically located in the periphery of a store, and interchangeable goods, which are typically located on shelves throughout the center of the store. This difference in goods relates to the interchangeability, or "interchangeability," of the items. With respect to interchangeable goods, all "each" of a given stock-keeping unit (SKU) are essentially identical to one another in all respects that are important to the customer, and are therefore interchangeable from the customer's perspective. Thus, the customer is content to let the retailer select all of his or her interchangeable goods. However, in the case of non-interchangeable goods, because each of a given SKU may differ in attributes that are important to the customer, such as marbling and defects in meat, color, and ripeness in produce, the customer prefers to "do the picking" himself or herself. Thus, many customers (if not all) prefer to select their own non-interchangeable goods, rather than leaving the selection to the retailer. This preference for selecting produce by direct inspection is a factor as to why the penetration of online retailing in food has been much slower than in almost all other trade categories.

[0036] For the purposes of this disclosure, each of a given good or product may be considered "interchangeable" if the individual items or each of the given good or product are sufficiently identical that the customer is indifferent as to which each of the given good is selected from the inventory. Conversely, each of the given good or product may be considered "non-interchangeable" if they are different from each other such that the customer may have a preference as to which each of the given good is selected. In the context of a retailer, the self-service model adds little value to the customer experience with interchangeable products, whereas a store implementing the automated service described in the context of this invention adds significant value by eliminating the need for the customer to pick each of the interchangeable goods themselves. However, for many customers, and in most cases, self-service actually adds value to the customer experience with non-interchangeable products by giving complete control over the selection of each of the given good, and is therefore considered to be the preferred method of order fulfillment. For other customers or in other cases, the benefits of automated services add more value than self-selection, and are therefore considered to be the preferred method of fulfillment.

[0037] The customer experience in the automated service model of the present invention is maximized by (a) automating the fulfillment of all orders for interchangeable goods and completely virtualizing the interchangeable goods marketplace, (b) providing a self-service non-interchangeable goods marketplace that allows customers to select the specific each-of-the-non-interchangeable goods they wish to select by hand, and (c) optionally allowing customers to order non-interchangeable goods online and have these orders fulfilled by "manual pick", "automated pick", or a combination thereof. The automated service model of the present invention is only viable if automated order fulfillment ("each-pick") technology exists that can meet the demanding requirements of this model. Thus, prior systems have been substantially unable to operate an end-to-end retail system that can utilize automated robots to fulfill orders as described herein.

[0038] As one skilled in the art will appreciate, the automated service model can be implemented with any type of merchant. For example, the automated service model can be implemented with a grocery store, a hardware store, a craft store, a consumer product store, or a combination thereof (e.g., a superstore). Within each type of merchant, the goods can be classified as interchangeable goods and non-interchangeable goods, as described by the present invention. In particular, interchangeable goods are goods that are suitable for automated fulfillment where the customer is not typically interested in whether or not the customer picks these goods themselves, and non-interchangeable goods are goods that the customer prefers to inspect and hand-pick themselves. For example, in a hardware store, the non-interchangeable goods selected by the shopper can include items such as lumber, select building materials (e.g., drywall, plywood, etc.), specialized metal products, plants. Continuing with the hardware store example, interchangeable goods equivalents can include pre-packaged metal products, fixtures, pipe fittings, light bulbs, etc. As one skilled in the art will appreciate, some goods may have displays or samples for personal inspection, but can still be fulfilled as interchangeable items. For example, a store may have samples or displays for flooring, carpets, tiles, etc. that customers may want to touch and inspect before purchasing.

[0039] Another example of a merchant ideal for implementing the automated service model of the present invention is a grocery store. Although the present disclosure focuses on grocery stores, those skilled in the art will appreciate that the present invention can be implemented with numerous other mass merchandising brick-and-mortar formats (e.g., hardware stores, consumer products stores, science and technology stores, etc.) without departing from the scope of the present disclosure. Such other embodiments are intended to be used in conjunction with the present invention.

[0040] 1 through 10, in which like elements are designated by like reference numerals throughout, illustrate exemplary embodiments of an automated service retail system and method in accordance with the present invention. Although the present invention will be described with reference to the exemplary embodiments illustrated in the drawings, it should be understood that many alternative forms may embody the present invention. Moreover, those skilled in the art will appreciate various ways to vary the parameters of the disclosed embodiments in a manner consistent with the spirit and scope of the present invention.

[0041] FIG. 1 illustrates an exemplary embodiment of an automated service model 100. In particular, FIG. 1 illustrates the major components that make up the automated service model 100 of the present invention. The major components of the automated service model 100 include, but are not limited to, order processing 102, non-interchangeable item fulfillment 104, automated order fulfillment 106, and delivery fulfillment 108. In accordance with an exemplary embodiment of the present invention, order processing 102 includes accepting an order from a customer (in person or online) and providing an appropriate system (e.g., non-interchangeable items, automated interchangeable items, etc.) or combination of systems to fulfill the order. Similarly, orders for non-interchangeable items can be placed online, but most are picked by the customer themselves at the store so that the customer can select the individual item units that are not identical.

[0042] In accordance with an exemplary embodiment of the present invention, non-interchangeable merchandise fulfillment 104 includes a process, system, and method for purchasing non-interchangeable merchandise once a specific item has been selected by a customer within the store 300. The non-interchangeable merchandise is made available to the customer for selection, where the non-identical merchandise is visually inspected, physically inspected, and selected. The non-interchangeable merchandise fulfillment 104 process, system, and method is implemented within the shopping section 302, which includes storage containers (e.g., sales display cases 606) for non-interchangeable merchandise (e.g., produce, meat, etc.) and customer fulfillment tools (e.g., order, payment, or cash register kiosks 618, etc.) to allow customers to pick their own merchandise. As one skilled in the art will appreciate, "non-interchangeable" merchandise is a non-identical merchandise that can be picked by a customer in a manner similar to a traditional non-interchangeable merchandise model and / or a modified non-interchangeable merchandise model configured to operate optimally within the automated service model 100.

[0043] The automated order fulfillment 106 includes processes, systems, and methods for providing automated order fulfillment of interchangeable items to customers at the store 300. The processes, systems, and methods for the automated order fulfillment 106 are implemented within an automated fulfillment section 304 that houses inventory suitable for automated picking (e.g., storage totes of interchangeable items) using an automated inventory management system to pick interchangeable items. In accordance with an exemplary embodiment of the present invention, the automated inventory management system is a system that includes an automated mobile robot 226 (e.g., an Alphabot® robot) configured to provide automated order fulfillment 106 from inventory stored in the automated fulfillment section 304. The automated fulfillment section 304 includes all of the resources for providing automated fulfillment. Additionally, the automated fulfillment section 304 includes storage racks 612 for storing inventory items, and a storage device 616 for storing the inventory items. The automated fulfillment section 304 includes providing guide rails for a robot 226 that retrieves inventory items stored in a storage rack 612 at the picker's workstation 614, which retrieves the appropriate items from the tote, and returning the tote to inventory. For example, the automated fulfillment section 304 includes storage racks 612 that hold totes of merchandise, and a robot 226 configured to provide automated order fulfillment 106. Examples of such configurations are disclosed in detail in U.S. Pat. No. 9,139,363; U.S. Patent Application Publication No. 2014 / 0288696; and U.S. Patent Application No. 15 / 171,802, the entire disclosures of which are incorporated herein by reference.

[0044] In accordance with an exemplary embodiment of the present invention, delivery fulfillment 108 includes processes, systems, and methods for providing all ordered and picked items to a customer. Delivery of items by the processes, systems, and methods of delivery fulfillment 108 can include delivery of automated fulfillment orders for interchangeable items, orders for non-interchangeable items that are picked by the customer, and any combination of in-person and online orders. Additionally, delivery fulfillment 108 can include any level of delivery, including, but not limited to, in-store delivery, customer vehicle delivery, and home delivery.

[0045] FIG. 2 illustrates an exemplary system 200 for implementing aspects of the present invention. In particular, FIG. 2 illustrates the system 200 including an automated service system 202. In accordance with an exemplary embodiment, the automated service system 202 is a combination of hardware and software configured to implement aspects of the present invention. In particular, the automated service system 202 can include a computer system having specialized software and databases designed to provide a method for implementing the automated service model 100. For example, the automated service system 202 can be software installed on a computing device 204, a web-based application provided by the computing device 204 and accessible by the computing device (e.g., robot 226, user device 224, etc.), a cloud-based application accessible by the computing device, or the like. The combination of hardware and software that comprises the automated service system 202 is specifically configured to provide a technological solution to a particular problem utilizing a non-conventional combination of steps / operations for implementing aspects of the present invention. In particular, the automated service system 202 is designed to perform a unique combination of steps that provide a novel approach to customer order fulfillment from a retailer.

[0046] In accordance with an exemplary embodiment of the present invention, the automated service system 202 may include a computing device 204 having a processor 206, a memory 208, an input / output interface 210, an input / output device 212, and a storage system 214. Additionally, the computing device 204 may include an operating system configured to execute operations for applications installed on the computing device. As one skilled in the art will appreciate, the computing device 204 may include a single computing device, an assembly of computing devices in a networked computing system, a cloud computing infrastructure, or a combination thereof, as will be appreciated by one skilled in the art. Similarly, as one skilled in the art will appreciate, the storage system 214 may include any combination of computing devices configured to store and organize a collection of data. For example, the storage system 214 may be a local storage device on the computing device 204, a remote database appliance, or a cloud computing storage environment. Similarly, the storage system 214 may include a database management system utilizing a given database model configured to interact with a user and analyze data in a database.

[0047] 2 , the automated service system 202 may include a combination of core components for performing various functions of the present invention. In accordance with an exemplary embodiment of the present invention, the automated service system 202 includes an order processing tool 216, a non-interchangeable item fulfillment tool 218, an automated order fulfillment tool 220, and a delivery fulfillment tool 222. As will be appreciated by those skilled in the art, the tools 216, 218, 220, and 222 may include any combination of hardware and software configured to perform various aspects of the present invention. In particular, the order processing tool 216, the non-interchangeable item fulfillment tool 218, the automated order fulfillment tool 220, and the delivery fulfillment tool 222 are each configured to enable operation of the automated service model 100 within the store 300.

[0048] In accordance with an exemplary embodiment of the present invention, the system 200 includes a plurality of user devices 224 and a robot 226 configured to communicate with the automated service system 202 through a telecommunications network 228. The automated service system 202 can act as a centralized host for the user devices 224 and the robot 226 providing the functionality of the tools 216, 218, 220, and 222 sharing a secure network connection. As one skilled in the art will appreciate, the plurality of user devices 224 can include any combination of computing devices as described above with respect to the computing device 204 of the automated service system 202. For example, the computing device 204 and the plurality of user devices 224 can include any combination of servers, personal computers, laptops, tablets, smartphones, and the like. In accordance with an exemplary embodiment of the present invention, the computing device 204, the user devices 224, and the robot 226 are configured to establish connections through the telecommunications network 228 and communicate therethrough to perform aspects of the present invention. As one skilled in the art will appreciate, the telecommunications network 228 can include any combination of known networks. For example, the telecommunications network 228 may be a mobile network, a WAN, a LAN, or a combination of other types of networks. The telecommunications network 228 may be used to exchange data between the computing device 204, the user device 224, and the robot 226, to exchange data with the storage system 214, and / or to collect data from additional sources.

[0049] In accordance with an exemplary embodiment of the present invention, the order processing tool 216 is configured to handle all processing for the order processing 102. In particular, the order processing tool 216 is configured to accept customer order information (e.g., in person or remotely) and allocate orders accordingly (e.g., place orders for automated order fulfillment), as described in more detail herein. In accordance with an exemplary embodiment of the present invention, the non-interchangeable item fulfillment tool 218 is configured to handle all processing related to the non-interchangeable item fulfillment 104. In particular, the non-interchangeable item fulfillment tool 218 handles all of the operations at the front end of the store 300, including managing customer orders, payments, and other services, as described in more detail herein. In accordance with an exemplary embodiment of the present invention, the automated order fulfillment tool 220 is configured to handle all processing related to the automated order fulfillment 106. In particular, the automated order fulfillment tools 220 are configured to handle back-end operations of the store 300 including automated order picking, inventory management, etc., as described in more detail herein. In accordance with an exemplary embodiment of the present invention, the delivery fulfillment tools 222 are configured to handle all processing related to delivery fulfillment 108. In particular, the delivery fulfillment tools 222 are configured to handle processing related to delivering fulfilled customer orders to specific destination customers, as described in more detail herein.

[0050] In accordance with an exemplary embodiment, the automated service model 100 is implemented within a brick-and-mortar retailer 300 configured for use with the present invention. The store 300 can be any retailer that offers customers merchandise available for sale. In accordance with an exemplary embodiment of the present invention, the store 300 is a grocery store that offers customers groceries and other merchandise traditionally found in grocery stores. The store 300 of the present invention differs from traditional stores in how customers obtain merchandise from the store 300. In particular, the store 300 includes a shopping section 302 that allows customers to manually pick items as is done in a traditional grocery store or to otherwise select items to be automated fulfilled (e.g., via an interactive display or by scanning a tag, image, or code, etc.), and an automated fulfillment section 304 having an automated "pick each" system that can pick most or all of the items that a customer specifies in an order (either an online or in-person order).

[0051] The novel combination of the store 300 and the automated service model 100 alleviates the need for the customer to pick up the entire product order as in a conventional self-service store. Instead, the automated service model 100 allows the customer to order some or all of the products the customer wishes to purchase electronically through any form of digital device, either in-store or remotely, and have the automated order fulfillment tool 106 pick up the products and deliver the order to the customer at a location in the store 300. At the same time, the customer can pick up any non-interchangeable products from the shopping section 302 of the store 300 that are to be combined with the automated delivery products at the checkout location in the delivery fulfillment section 308, as shown in FIG. 5. The unique combination aspects of the order processing 102, non-interchangeable product fulfillment 104, and automated order fulfillment 106 allow the automated service model 100 to provide a scalable, affordable, efficient, compact / space efficient, reliable, and fast order completion system within the store 300. This combination results in an entirely new type of merchant and retail system, and the system of the present invention provides retailers with dramatic improvements in both customer experience and retail performance.

[0052] 3A, 3B, and 3C show an exemplary depiction of a store 300 configured to operate according to the automated service model 100. In particular, FIGS. 3A, 3B, and 3C show an example architecture design for a store 300 specifically designed for operation of the automated service model 100. FIGS. 3A and 3B show an exemplary embodiment of a store 300 having a shopping section 302 on ground level and an automated fulfillment section 304 on an upper floor of the store 300. As will be appreciated by those skilled in the art, the store 300 can be a newly constructed store 300 specifically designed and operated with the automated service model 100, or an existing self-service model store 300 that has been renovated to operate within the automated service model 100. In accordance with an exemplary embodiment of the present invention, the shopping section 302 of the store 300 includes an entrance 306 for customers as well as resources (e.g., baskets, carts, shopping terminals, etc.) required for shopping for non-fungible items. For example, the shopping section 302 may include a similar collection of resources and layout of a conventional self-service grocery store. As one skilled in the art will appreciate, the shopping section 302 may also include a set of shopping carts and totes, portable shopping terminals resting in charging cradles, cash register kiosks 618, and a stand-alone receipt printer.

[0053] Figure 3B illustrates an exemplary embodiment of a store 300 having a shopping section 302 at ground level and an automated fulfillment section 304 on an upper level of the store 300, as described above with respect to Figure 3A. In particular, Figure 3B illustrates the store 300 of Figure 3A with a cross section cut away to show the automated fulfillment section 304 on the upper level of the store. The automated fulfillment section 304 includes a storage rack 612 configured to hold a plurality of totes of merchandise stored in the section. The storage rack 612 is accessible by a mobile automated robot configured to retrieve totes of merchandise from the storage rack 612 and deliver the merchandise to fulfill orders, as described in more detail herein.

[0054] 3C illustrates an example embodiment of a store 300 having an automated fulfillment section 304 at ground level and a shopping section 302 on an upper level of the store 300. The store 300 illustrated in FIG. 3C includes similar resources in the shopping section 302 and the automated fulfillment section 304, but the sections are in different orientations. In particular, the automated fulfillment section 304 begins at ground level with one or more elevator entrances 306 to the upper level shopping section 302 located above the automated fulfillment section 304. As an added benefit of having the shopping section 302 on an upper level, the store 300 can include additional windows throughout to provide incoming light and enhanced visibility to customers.

[0055] FIG. 4A illustrates a typical conceptual interior layout of a store 300 and how each of the sections of the store 300 relate to one another. In particular, FIG. 4A illustrates a shopping section 302, an automated fulfillment section 304, a delivery fulfillment section 308, and a receiving section 310. Although the different sections illustrated in FIG. 4A are depicted in a single plane, the sections may be divided across multiple floors of the store 300, as illustrated in FIGS. 3A-3C. During operation of the store 300, all transactions are conducted through one or more of these sections. In accordance with an exemplary embodiment of the present invention, a customer enters (402) and exits (404) the shopping section of the store 300 using an entrance 306. Once within the shopping section 302 of the store 300, the customer may place an order for merchandise to be fulfilled by the automated order fulfillment 106, as described in more detail herein, and may further purchase non-interchangeable merchandise within the non-interchangeable merchandise fulfillment 104 section of the store.

[0056] Customer orders fulfilled by the automated order fulfillment 106 will be processed by an automated system in the automated fulfillment section 304, as described in more detail herein. Once the automated order fulfillment 106 is complete, the automated picked items are provided (406) to the delivery fulfillment section 308, as described in more detail herein. Similarly, once a customer completes picking of non-interchangeable items in the shopping section 302, the customer will provide (408) the items to the delivery fulfillment section 308, as described in more detail herein. For example, a customer may place a tote or basket with the customer's items through a window in the delivery fulfillment section 308, as shown in FIG. 5. In the delivery fulfillment section 308, the items provided (406) from the automated fulfillment section 304 and the items provided (408) from the shopping section 302 are combined into a single order 410 and delivered (410) to the customer, as described in more detail herein.

[0057] Continuing with FIG. 4A, the store 300 may include a receiving section 310 for receiving merchandise from various suppliers and / or manufacturers. The receiving section 310 may be included in a "back end" of the store that is not visible to customers. When an item is delivered to the receiving section 310, it is identified as a non-interchangeable item stored in the shopping section 302 or as an interchangeable item stored in the automated fulfillment section 304. Non-interchangeable items are transported (414) and stored in the shopping section in a manner that results in non-interchangeable item fulfillment 104. Similarly, interchangeable items are transported (416) and stored in a manner suitable for automated order fulfillment 106 (e.g., stored in totes, placed in storage racks 612).

[0058] FIG. 4B is a more detailed view of the internal structure of the store 300 described with respect to FIG. 4A. In particular, FIG. 4B shows a detailed view of the shopping section 302 and the delivery fulfillment section 308, a floor plan of the automated fulfillment section 304, and how these sections relate to each other. The shopping section 302 shown in FIG. 4B includes an entry / exit point 306, a simulated market 600, and a passage point 408 to the automated fulfillment section 304. The simulated market 600 includes a wall of order screens 602, a number of physical shelving units 604 and sales display cases 606, and a number of shopping terminals and cash register kiosks 618. As will be appreciated by those skilled in the art, the simulated market 600 can include any combination of the elements shown in FIG. 4B-FIG. 6C, as described in more detail herein. Additionally, FIG. 4B shows the delivery fulfillment section 308 of the store 300. The delivery fulfillment section 308 includes a number of delivery stations 610 where completed orders are delivered and accepted by customers.

[0059] 4C shows a more detailed view of the automated fulfillment section 304 and the delivery fulfillment section 308, a basic view of the shopping section 302, and how these sections relate to each other. The automated fulfillment section 304 includes a storage rack 612 system configured to hold inventory totes accessible by the robot 226 and further configured to enable the robot 226 to pull inventory totes and deliver the totes to a picker at a workstation 614 for automated order fulfillment (106). In accordance with an exemplary embodiment of the present invention, the delivery fulfillment section 308 includes a consolidation section where items from the automated fulfillment section 304 and items from the shopping section 302 are combined and consolidated into order totes 702 for delivery to customers at a delivery station. As one skilled in the art will appreciate, this consolidation can occur within the same physical space as the automated fulfillment section 304 or within a separate physical space.

[0060] In accordance with an exemplary embodiment of the present invention, the store 300 of the automated service model 100 includes a "front end" that includes an entrance lobby, a shopping section 302 for non-interchangeable goods, and associated work areas. As one skilled in the art will appreciate, the front end is not necessarily located at the front of the store 300 or on the ground level of the store 300. The majority of the floor space within the shopping section 302 is devoted to a non-interchangeable goods market (e.g., produce, fresh produce, and other non-interchangeable goods) and associated work space, which may be the focus of the store 300 from a customer's perspective. The shopping section 302 includes "non-interchangeable" goods such as produce, meats, seafood, many cheeses (largely random weight), prepared foods, flowers, bread, and prepared foods. Typically, non-interchangeable items are sold from display fixtures or display cases 606 using as many as three different pricing methods, including, but not limited to, "random dollar" (interchangeable items with price bar codes), random weight (loose items, particularly produce, priced based on the weight of the item), and random count (loose items priced based on the number of each). Also, these non-interchangeable items can be sold at a service counter providing customers with more opportunities to customize ordered products according to their personal tastes and preferences.

[0061] In accordance with an exemplary embodiment of the present invention, the shopping section 302 of the store 300 resembles in appearance the surrounding departments in a conventional self-service grocery store with the technological improvements associated with the automated service model 100, increasing customer benefits and reducing retailer operating costs. The technological improvements in the shopping section 302 are primarily related to how customers purchase merchandise and how they exchange funds for those merchandise. One such technological improvement is the implementation of a shopping terminal utilized in conjunction with the automated service model 100. The shopping terminal is a device utilized by customers as the primary interface for selecting, scanning, inputting, and / or storing merchandise for which an order is to be placed during a shopping trip, including the exchange of funds for the order. In particular, the shopping terminal can be utilized to order both interchangeable merchandise (picked by the automated order fulfillment 106) and non-interchangeable merchandise in the non-interchangeable merchandise fulfillment 104.

[0062] As one skilled in the art will appreciate, a shopping terminal can be any device configured to identify (e.g., through scanning, photographing, etc.) a particular item to be added to a shopping list. For example, a shopping terminal can be a portable scanning device, or one or more fixed touch screens located within the shopping section 302. Additionally, a customer's user device 224 (e.g., a smartphone) can be configured as a shopping terminal by executing a mobile application on a mobile device associated with the store 300. For purposes of this disclosure, the term "shopping terminal" is defined to include applications running on a user device 224 or a stand-alone dedicated shopping terminal device (e.g., a portable scanner, a fixed screen, or a combination thereof). In operation, a shopping terminal interacts with a customer, communicates with the centralized automated services system 202, and supports a broad set of functions involved in the shopping process. Each shopping terminal has a unique internal identifier that is included in the message, and the process of obtaining a shopping terminal includes capturing the customer's identification information, for example through a radio frequency identification (RFID) key fob or a near field communication (NFC) chip in the customer's smartphone, or by entering information, for example, at a cash register kiosk 618 or service desk. The shopping terminal associated with the customer is used to pick items desired for the customer's shopping order, which are picked by the customer in automated order fulfillment 106 and in non-interchangeable item fulfillment 104.

[0063] In accordance with an exemplary embodiment of the present invention, the shopping section 302 includes a screen 602 representing a virtual interchangeable commodity marketplace for ordering interchangeable commodities to be picked by the automated order fulfillment 106. In particular, the virtual interchangeable commodity marketplace combines the order processing 102 and the non-interchangeable commodity fulfillment 104 to allow customers to select orders for commodities to be picked by the automated order fulfillment 106. In accordance with an exemplary embodiment of the present invention, the shopping section 302 includes a simulated marketplace 600 having demo products or samples (e.g., empty boxes, photos, etc.) at SKUs on physical shelf units (typically found at a traditional marketplace) or images (electronic displays, or actual images or illustrations) of such commodities available for viewing. Exemplary aspects of the simulated marketplace 600 are shown in FIGS. 6A-6C. In particular, Figure 6A shows a simulated market 600 with a screen 602 displaying a virtual interchangeable commodity market, Figure 6B shows a simulated market 600 with demo products or samples in physical shelving units 604 and an aisle (arranged similarly to a traditional self-service store) with demo product examples for each interchangeable commodity in inventory, and Figure 6C shows a sales display case 606 containing non-interchangeable produce for customers to manually pick. As one skilled in the art will appreciate, the aisle with demo products can be similar to a traditional store, but on a much smaller scale since there is only one demo product (or image or code that can be scanned or selected) for each item in inventory; this aisle can be much narrower if there are no shopping carts in the store.

[0064] In accordance with an exemplary embodiment of the present invention, the simulated market 600 is limited to picking items available through the virtual market. The virtual market includes multiple screens (e.g., shopping terminals) 602 mounted on a wall or panel floor stand that display a combination of selectable interchangeable and non-interchangeable items available in inventory. Customers use the screens 602 to browse and select which items they wish to add to their shopping order. FIG. 6A shows an example display of the virtual market screen 602 used in the simulated market 600. Similarly, customers can browse and select order items (in person or remotely) using an application or web page on the user device 224. As will be appreciated by those skilled in the art, the virtual market screen 602 can include any combination of computer display devices configured to receive user input. For example, the screen 602 can be a touch screen configured to display the items and receive input from customers viewing a touch interface.

[0065] In accordance with an exemplary embodiment of the present invention, the simulated market 600 may include ordering merchandise for automated order fulfillment (106) through a combination of virtual shopping screen 602, physical simulated market 600, and non-interchangeable commodity market. For example, a customer may order interchangeable goods from an aisle of shelves 604 housing simulated interchangeable goods, as shown in FIG. 6B, by using a shopping terminal to read a radio frequency identifier (RFID) tag associated with the simulated goods. Similarly, a customer may order and / or supplement their order from a smaller touch screen 602 located near a display case or point of sale housing non-interchangeable goods 606 by reading an RFID tag on the screen 602 to initiate an ordering session, as described herein. In either scenario, RFID tags are embedded within the simulated displays as well as on price labels on the shelves of the display case or point of sale 606, allowing the goods to be scanned and added to an order by reading the RFID tag using a portable shopping terminal. This embodiment has the advantage of being similar to the user interface in a self-service store interchangeable goods market by allowing for the processing and inspection of product items. In an exemplary embodiment, a user can browse merchandise in the simulated market 600 by walking through the aisles and scanning demo products to be added to a shopping list.

[0066] Additionally, the smaller screens 602 can be utilized for cross-promotion of items. For example, a screen 602 mounted on a display case or section 606 containing vegetables can display content promoting salad dressing configured to enable customers to order the associated interchangeable item directly through the associated screen 602 (e.g., by scanning an RFID tag). In this exemplary embodiment, the interchangeable items are fully virtualized, the non-interchangeable item marketplace is not, and customers order interchangeable items through the screens in the store in much the same way they would shop at home or remotely on a mobile device. For example, the store 300 can include a main large set of screens 602 mounted along a wall, with additional screens 602 (typically smaller) positioned throughout the non-interchangeable item marketplace to minimize floor space requirements. Thus, regardless of a customer's location within the store 300, the customer can use a portable shopping terminal to initiate the process of ordering an interchangeable item on the screen 602 by reading an identification tag (e.g., an RFID tag or barcode) on an available screen 602, which in turn initiates an ordering session on the screen 602.

[0067] According to an exemplary embodiment of the present invention, the order for goods provided by screen 602 is processed by order processing tool 216 and provided to automated order fulfillment tool 220 for execution by automated order fulfillment 106, which processes the order and delivers the completed order goods to the customer at a later time (e.g., in delivery fulfillment section 308), as described in more detail herein. Similarly, as one skilled in the art will appreciate, non-interchangeable goods fulfillment 104 may be selected and automatically fulfilled in a similar manner, where the customer may select a non-interchangeable goods from a pool of uniquely identifiable goods displayed on screen 602. The selection of non-interchangeable goods may then be drawn on behalf of the customer (e.g., at the draw workstation 614) using either an automated means or a third party proxy to perform the draw. Additionally, order processing 102 may provide feedback to the customer regarding the status of the order, a list of goods in the order, the total price of the order, and other information associated with the order. For example, the order processing tools 216 may provide a reasonably accurate estimate of wait time before completing an order and then notify the customer (e.g., via a personal shopping terminal) of the status of the order. When the order is completed, the customer may be notified (e.g., via an application on the portable shopping terminal, an in-store situation screen, email or short message service (SMS), etc.) that the order is ready for pickup and / or delivery.

[0068] In accordance with an exemplary embodiment of the present invention, the shopping section 302 of the store 300 includes a non-interchangeable goods market (e.g., non-automated) for goods (e.g., produce) where customers prefer to physically inspect, process, and pick the non-interchangeable goods themselves. For purposes of this disclosure, these types of goods are referred to as non-interchangeable goods and / or interchangeable goods. For example, a customer may browse a non-interchangeable produce section for fruits and vegetables, as in a traditional self-service grocery store. Additionally, a customer may order non-interchangeable goods from various stations included within the shopping section 302. The stations may include, but are not limited to, prepared food service counters, seafood service counters, bread, prepared food, and restaurant stations, meal kits, and the like. Non-interchangeable goods may be handled in multiple modes, namely, proxy manual pickers (e.g., store associates pick non-interchangeable goods on behalf of customers, typically via online orders), customer selection of non-interchangeable goods (in person or online), customer at a station (e.g., prepared food, bread, seafood, etc.), or customer selection of non-interchangeable goods in the store. A customer can count and add non-interchangeable items to an order through a non-interchangeable item selection in the shopping section 302 by utilizing a combination of a scale 608 (for weighing items), RFID labels, bar codes, and manual user product identification information shown in Figure 6C. For example, a customer can select a bunch of bananas, weigh the bananas, and enter the banana's identification and associated weight into a shopping terminal.

[0069] In accordance with an exemplary embodiment of the present invention, the non-interchangeable item fulfillment 104 provides another technical improvement over traditional marketplace checkout processes with a process, system, and method for how customers count non-interchangeable items in the shopping section 302. The counting process of the present invention allows customers to count items they wish to purchase in a simple and efficient manner across all pricing methods. In particular, the shopping section 302 utilizes a combination of shopping terminals in combination with wireless scales 608 positioned at locations throughout the store 300 for convenient use, providing customers with a simple and efficient way to order / pick non-interchangeable items (e.g., bills) and pay for these items. For example, the section of the shopping section 302 that contains fruit includes a cash register kiosk 618 and scale 608 for customers to input the quantity and weight of the particular fruit item to be added to the customer's order. Once the non-interchangeable items have been counted and weighed, these items can be added to the customer's order (e.g., through the shopping terminals) such that all of the customer's manually picked and automated picked items are reflected in a single shopping order. As one skilled in the art will appreciate, a customer order can be updated with a bill for each item added to the customer's basket or cart while the user is shopping in the shopping section 302. The total and weight of the items in the customer's basket / cart can be verified and processed during the checkout process.

[0070] According to an example embodiment, the verification process for non-interchangeable items picked by the customer can be performed at the cash register kiosk 618 in the shopping section 302, or the customer can submit the non-interchangeable items via 408 to the delivery fulfillment section 308 for weighing, verification, and integration with the automated fulfillment order from the automated fulfillment section 304. In this case, the combined order is delivered (410) to the customer in the delivery fulfillment section 308.

[0071] In an exemplary embodiment, a random dollar item draw is the easiest commodity to tally, requiring only that the customer use a shopping terminal to scan the price barcode on the item (the weight of the random dollar item is either embedded within the price barcode or derived from the barcode price based on a known unit price of the item). To tally and purchase a random weight item, once a customer has bagged the units of the item they wish to purchase, the customer can perform a simple and intuitive three-step process: (1) use a shopping terminal to scan an RFID tag located on the item's unit price symbol identifying the item, (2) place the bag on a strategically located wireless scale 608, and (3) use a shopping terminal to scan an RFID tag located on the scale 608 and identifying the scale 608 (in any order). The system control software then reads the item's weight from the designated scale 608 and tallys up the item's price by applying the item's unit price. Similarly, to purchase random number items, a customer follows the same three-step process described above for random weight items, plus a fourth step of either entering the number of each to purchase or confirming the estimated number of each that the system has calculated by dividing the weight of the item by the average weight per each of its SKUs.

[0072] According to an exemplary embodiment of the present invention, non-interchangeable goods can be virtually selected by a customer and fulfilled by the automated order fulfillment 106 and / or a third party proxy. To virtually select a non-interchangeable good, the customer can utilize a remote online display of available goods or an in-store shopping terminal screen 602. The virtual market display on the screen 602 can provide the customer with various visual and measured information regarding the goods selected. For example, the virtual market display can provide a digital image of each unique non-interchangeable good along with associated measured information. The measured information can include, but is not limited to, weight, ripeness (e.g., determined through a spectrograph), hardness level (e.g., determined through automated tactile sensing), and the like. Depending on the visual and measured information, the customer can virtually "hand-pick" each unique non-interchangeable good to be picked and delivered by the automated order fulfillment 106.

[0073] In accordance with an exemplary embodiment of the present invention, the automated fulfillment section 304 includes an inventory of interchangeable goods to be picked by the automated fulfillment robot 226. In particular, the automated fulfillment section 304 includes inventory storage racks 612 from which the robot 226 moves to retrieve goods to be picked to fulfill orders placed by customers. For example, the automated fulfillment section 304 includes the systems described in U.S. Pat. No. 9,139,363, U.S. Patent Application Publication No. 2014 / 0288696, and U.S. Patent Application No. 15 / 171,802, examples of such configurations disclosed therein. As one skilled in the art will appreciate, any combination of automated inventory management systems may be utilized within the automated fulfillment section 304 without departing from the scope of the present invention. Additionally, the automated fulfillment section 304 may include various temperature zones for storing goods having different temperature requirements. For example, the automated fulfillment section 304 may include three primary temperature zones for ambient temperature goods, refrigerated goods, and frozen goods. As one skilled in the art will appreciate, additional sub-zones may exist within the refrigeration zone for optimal storage of meat, dairy, and various types of produce.

[0074] In accordance with an exemplary embodiment of the present invention, the automated fulfillment section 304 includes a manual pick area for interchangeable items (e.g., clumsy items) that cannot or are not ideally suited to be processed by the automated robot 226, an automated tote consolidation station, and a transfer station (if this function is performed in-store). In an automated robot pick design example, the pick stock is stored in a container called a "tote" and while the majority of the items can be accommodated in the tote, a few items are so large in at least one dimension (e.g., brooms, mops, large bags of pet food or cat litter, etc.) that they need to be picked manually. Furthermore, even though a tote can dimensionally hold each of a small minority of some of these items, it may be more cost-effective to manually pick some large volume / tall cubic items (e.g., large paper products, large bottled water, etc.) than with the automated robot 226. Instead of being picked by the robot 226, all awkward type merchandise is manually picked and temporarily stored in a "special items" holding area and then delivered by store personnel to the customer at the order delivery station 610. Additionally, the automated fulfillment section 304 also includes intermediate storage for completed orders pending delivery to the customer.

[0075] In operation, the automated order fulfillment 106 fulfills all customer orders for interchangeable items. The items in the orders that are fulfilled may include orders for selected interchangeable items, excluding unsuitable items, provided by the order processing 102, and, optionally, orders for non-interchangeable items (e.g., cuts of meat) that are "pre-packaged" in bar-coded packages and directed to the automated order fulfillment system 106. The robot 226 in the automated fulfillment section 304 is responsible for pulling each of the provided totes from inventory to be picked by a human or robotic operator ("picker") at the picking workstation 614. Each order is packed by the picker at the picking workstation 614 into a "bag" that is contained within an order tote ("O-tote" (auto-tote)).

[0076] FIG. 7 shows an example of an O-tote 702 containing multiple shopping bags 704 therein. A typical O-tote 702 functions similarly to paper and plastic bags used in conventional self-service stores. In accordance with an exemplary embodiment of the present invention, the O-tote 702 has a capacity of up to three conventional paper or plastic shopping bags 704. The design of the bags 704 allows for automated insertion into and manual removal from the O-tote 702. As one skilled in the art will appreciate, customers can provide their own personal bags to be utilized in the system without departing from the scope of the present invention. For example, once order selection is complete, the customer can provide a picker with a bag to be placed into the O-tote 702 for the customer's order.

[0077] Once an automated order is completed (e.g., all of the individual items from the order are drawn into one or more O-totes 702 at the draw workstation 614), the filled O-totes 702 are either placed in the storage rack 612 subsystem for temporary storage pending delivery to the customer (e.g., if the order was placed online) or immediately sent out of the system at the delivery fulfillment section 308 for delivery to the customer within the store 300 (e.g., if the order was placed in-store). The O-totes 702 are placed in a storage location regardless of the type of order and are held until the customer is available to pick up the order. The automated order fulfillment 106 can store the O-totes 702 in a storage environment with an appropriate temperature. For example, frozen or refrigerated items can be designated to be stored in a freezer or refrigerator environment, while interchangeable items can be stored at the ambient temperature of the store 300. Additionally, the stored orders can include interchangeable items or even special order items in some cases that can be prepared and picked up all together (e.g., cooked items, decorated cakes). Specifically, when a customer is ready to pick up their order, all of the O-Totes 702 and other products are delivered from various storage environments to the customer in a designated delivery area.

[0078] In addition, an order can be spread across multiple O-totes 702. For example, a bulk order requiring more than three conventional bags 704 would be spread across at least two O-totes 702, and an order requiring intermediate storage before delivery to a customer that includes each from multiple temperature zones would require at least one O-tote 702 per zone. As one skilled in the art would understand, for orders placed in-store and delivered immediately without intermediate storage, each of the items from multiple temperature zones can generally be combined into a single O-tote 702 in a manner similar to how each of such items are bagged together during checkout in a conventional self-service store. Counterintuitively, it is usually more capital efficient for an O-tote 702 to house each from only a single order. Although multiple order O-totes 702 allow for somewhat higher density in intermediate storage of online orders, the resulting capital expenditure savings would usually be offset by the need for additional bots to perform order consolidation processing before most orders are shipped. Order consolidation would also reduce service levels by delaying delivery of orders to customers.

[0079] In the automated service model 100 of the present invention, the checkout process is simply the completion of the shopping process and payment for the items in the order. The customer can checkout using a shopping terminal or at a cash register kiosk 618, with any limitations of each payment system. For example, the cash register kiosk 618 is available to customers who pay with cash by inserting a physical payment card, or when it is desired for the customer to redeem a paper coupon for merchandise. The shopping terminal is available to customers who specify a pre-registered credit / debit card or other form of payment (e.g., using a smartphone through NFC communication with the shopping terminal) associated with the customer. While simple cash register transactions are primarily completed purely electronically through the shopping terminal, the cash register kiosk 618 is available to customers when a physical object (e.g., cash, credit card, coupon, etc.) is required as part of the checkout process. As one skilled in the art will appreciate, each cash register kiosk 618 includes a cash handling mechanism, a debit / credit card reader, a paper coupon acceptor, a receipt printer, and a user interface (similar to a conventional self-checkout terminal) that can be as simple as a touch screen display. In operation, each cash register kiosk 618 is configured with an RFID tag reader that allows a customer to scan RFID tag information (e.g., order summary) into the shopping terminal to initiate the checkout process. In addition, for customers who use the electronic shopping terminal to checkout, a separate set of receipt printers are available to print receipts for electronically paid orders. An RFID tag is present in each printer, and the customer will scan the RFID tag into the shopping terminal to initiate receipt printing.

[0080] According to an exemplary embodiment of the present invention, the customer pays before accepting the goods provided by the automated order fulfillment 106. Once paid, the goods are provided to the customer after leaving the store at the designated order delivery station 610 (e.g., at the delivery fulfillment section 308). Similarly, the customer may pay for and confirm non-interchangeable order items that were picked by the customer in the shopping section 302. As described herein, the customer tallies each item that is picked and inserted into the customer's cart, including product selection information (e.g., manually entered, scanned, etc.) and weight (e.g., provided by the wireless scale 608), and a cost is automatically associated with each tallied item in the order. The system 200 may verify the final order of the customer-picked items by weight, and verify that the cash register weight of the non-interchangeable produce matches the sum of the tallied weights entered by the customer during shopping. Once the weight is verified, the total amount of the customer's order, including any auto-fulfilled orders, may be tallied and applied to the payment balance.

[0081] According to an exemplary embodiment of the present invention, a customer must transport (e.g., via 408) a tote containing the non-interchangeable item order that the customer manually removed from the shopping section 302 to the delivery fulfillment section 308. In the delivery fulfillment section 308, the tote containing the non-interchangeable items received from the customer is merged and combined with an O-tote 702 delivered from the automated fulfillment section 304. In particular, a robot 226 delivers the combined tote from the shopping section 302 and the automated fulfillment section 304 to a combination station in the delivery fulfillment section 308 prior to delivery to the customer. The delivery fulfillment section 308 includes a blending module that combines one or more interchangeable items from the automated fulfillment section 304 with one or more non-interchangeable items that were removed from the shopping section 302 into a delivery bundle. With all items combined / integrated, the tote is ready for delivery at the order delivery station 610. The delivery bundle is transported to a pick-up station that accepts the delivery bundle and stores the delivery bundle in an assigned location until a customer arrives to take advantage of the delivery of the delivery bundle. As one skilled in the art will appreciate, if a customer selects only non-interchangeable items, the customer's non-interchangeable items do not need to be integrated with the automated order and the customer can walk out of the store 300 with the non-interchangeable items after confirming the non-interchangeable items at the cash register kiosk 618. Thus, an order of only non-interchangeable items does not require the customer to return the non-interchangeable items to the delivery fulfillment section 308.

[0082] Exemplary embodiments of the present invention allow customers to place online orders to be picked up or delivered without the need to step foot inside the store 300. The online order process can include any combination of the ordering methods described herein, including searching for interchangeable and non-interchangeable items and specifying which items the customer would like to order. Additionally, as described herein, customers can utilize combinations of the methods and systems described herein to virtually manually pick non-interchangeable items. Alternatively, customers can choose to have a proxy picker (e.g., a store associate) pick the non-interchangeable items according to the customer's preferences. In this example, the customer can provide instructions to the proxy picker specifying various qualities (e.g., color, hardness, weight, etc.) of the non-interchangeable items the customer desires. The proxy picker picks the non-interchangeable items according to the customer's instructions and adds these items to the automated fulfillment order provided by the automated order fulfillment 106.

[0083] In addition to the ordered items, the customer specifies the pick-up or delivery method for the order. For example, the customer may specify scheduled pick-up or scheduled delivery. Additionally, the store 300 may utilize a combination of delivery options, including, but not limited to, store-operated delivery vehicles, or item delivery in conjunction with a third-party service (e.g., taxi or private car service). The system 200 may present the customer with multiple pick-up and delivery options and estimated fulfillment times for the pick-up and delivery options. As one skilled in the art will appreciate, this estimated time will vary depending on the type of item (e.g., non-interchangeable or interchangeable items), the type of pick-up process (e.g., automated fulfillment, proxy fulfillment, etc.), the time of day (e.g., peak or off-peak shopping period), the type of delivery method, etc. For automated fulfillment orders only, the fulfillment time may be as little as 10 minutes based on the number of robots 226 available to the automated fulfillment section 304, providing a near-on-demand wait time.

[0084] Exemplary embodiments of the present invention allow order processing 102, automated order fulfillment 106, and delivery fulfillment 108 to be optimized based on a combination of customer schedules and locations. In particular, the system 200 optimizes customer delivery fulfillment 108 of order tote fulfillment queues based on delivery / arrival times. The system 200 can use customer Global Positioning System (GPS) information to manage when the robot 226 will pick up the order, as well as schedule lanes to accept delivery of the order for order management and traffic management. For example, the system 200 can prioritize order fulfillment from highest to lowest, with highest prioritization for in-store customers, then customers located within a location near the store 300 for pick-up, then scheduled home deliveries, and so on. Similarly, the system 200 can determine what time a customer will head to the store to pick up their order (e.g., based on location information from a customer application) and initiate dispatch of the customer's order tote to the designated customer pick-up location. Additionally, the system 200 can track past customer behavior when determining which customer orders to prioritize. For example, if a customer frequently changes their order fulfillment time, the system 200 will give that customer a lower priority than a customer who always picks up their orders on time. In addition, the system 200 can provide incentives to customers who accept off-peak delivery / pickup times. The implementation of providing incentives to customers who accept off-peak pick-up / delivery times will smooth out peaks in the optimization.

[0085] According to an exemplary embodiment of the present invention, the prioritization tasks will change based on the "need" of the store through robot 226 load balancing. As the robots 226 perform order delivery fulfillment 108 and inventory replenishment, the system 200 is scheduled to balance the robot 226 utilization. For example, the system of the present invention can load balance the robots 226 to perform inventory replenishment during off-peak customer periods. Similarly, the system 200 can schedule order fulfillment for online orders to be picked up the next day during overnight hours when the store 300 is closed to customers. During peak yield periods, it is very important to balance the robot task load so that efficient utilization of the robots 226 capacity is maximized and customers are provided with a service level that meets their demands and satisfies them. Thus, in accordance with an exemplary embodiment, the tasks of the robot 226 are subject to the following prioritization of importance (from highest priority to lowest priority): delivery of orders to the distribution station 610; emergency replenishment of pick-up stock; picking of orders placed by in-store customers; picking of orders placed online (further prioritized by scheduled or expected pick-up time); and periodic replenishment of pick-up stock.

[0086] The final stage of the order fulfillment process in the automated service model 100 is delivery to each ordered customer (or delivery proxy) in the delivery fulfillment section 308. In accordance with an exemplary embodiment of the present invention, the delivery fulfillment 108 involves scheduling when the orders are delivered to the respective order delivery stations 610 in the delivery fulfillment section 308. The delivery fulfillment 108 occurs inside the store 300 (e.g., inside the shopping section 302) and / or outside at designated delivery stations 610 in the delivery fulfillment section 308. Each item picked by the robot 226 is placed in a bag 704 in an O-tote 702, and these O-totes 702 are delivered to the delivery station 610 by the robot 226. Additionally, manually picked bulky items can be delivered to the same delivery station 610 by a store associate or picked up by the customer at a dedicated pick-up location.

[0087] In accordance with an exemplary embodiment of the present invention, the order delivery station 610 is a structure having a set of shelves that hold O-totes 702. Figure 8 illustrates an exemplary off-store order delivery station 610 in the delivery fulfillment section 308. The shelves of the order delivery station 610 are accessible from one side (e.g., from the automated fulfillment section 304) by a robot 226 that places O-totes 702 containing orders on the shelves, which are then accessible from the other side (e.g., from the shopping section 302) to customers who remove bags containing each of their orders from the O-totes and place the bags in a cart or directly in their vehicle (if the order delivery station 610 is outside the store 300). For orders spread across multiple O-totes 702, multiple bot trips are typically required to load a single order onto the shelves of the order delivery station 610 due to the size of the order and / or the need to store separate portions of the order in different temperature zones. Thus, the delivery station 610 should have the capacity to store at least three, and preferably four, O-totes 702 for a designated customer pick-up area.

[0088] In accordance with an exemplary embodiment of the present invention, the store 300 includes two sets of order delivery stations 610. In particular, the store 300 includes one set of order delivery stations 610 used by in-store customers and a second set of order delivery stations 610 used by customers who only visit the store to pick up their orders and do not enter the store 300 (e.g., external to the order delivery stations 610). The delivery stations 610 used by in-store customers also include a parking platform for shopping carts, which may optionally include equipment to weigh each cart placed on the platform for checkout, as described in more detail herein. Similarly, depending on the particular location attributes and the configuration of the store 300, both in-store and pick-up only customers may use the external delivery stations 610. For example, the external order delivery stations 610 may be mounted within a parking lot or parking structure to enable the robot 226 to deliver in-person orders to the delivery stations 610 located at the customers' parked cars.

[0089] According to an exemplary embodiment of the present invention, the order delivery station 610 can operate bidirectionally, i.e., a customer can place a bag containing non-interchangeable items selected by the customer into an empty O-tote 702 on the shelf of the delivery station 610, and the robot 226 can place the non-interchangeable items into a storage location (refrigerated) within the robotic system. This functionality allows an in-store customer to temporarily deposit an order at the store and pick up the order at a later time or have the order delivered to their home. Similarly, returns can be accommodated by inserting the returned item into the O-tote 702 during a return transaction. For example, the returned item can be placed alone into an empty tote, which is returned to the pick workstation 614 while simultaneously a product container is removed from inventory and the item is picked from the return container into the product container.

[0090] In accordance with an exemplary embodiment of the present invention, the robot 226 can place the completed O-tote 702 containing the order into a delivery cart. The delivery cart can be transported to the customer's vehicle, or the customer can pick up the cart at the order delivery station 610 and bring the cart to their own vehicle.

[0091] FIG. 9 is an exemplary flow diagram representing an embodiment of the present invention. In particular, FIG. 9 is an exemplary flow diagram illustrating the operation of the automated service model 100 implemented within a store 300, as described above with respect to FIGS. 1-8. In particular, FIG. 9 illustrates a process 900 for implementing the automated service model 100 for in-store shopping and for a customer to order items at the store 300. In step 902, a customer arrives at the store and utilizes a shopping terminal to select items to be auto-fulfilled. As described herein, the customer may use a portable shopping terminal to scan items or a virtual screen shopping terminal to view and select items.

[0092] In step 904, the customer collects and tallies non-interchangeable items in the shopping section 302, if any. As described herein, the customer may manually pick non-interchangeable produce, tallie / weigh the produce, and add the produce to the customer order through a shopping terminal. The system of the present invention encourages the customer to order interchangeable items first (automated fulfillment) by having an automated fulfillment order ready for delivery when the customer completes picking non-interchangeable items in the shopping section 302. Shopping for non-interchangeable items may include bulk produce utilizing carts or totes (random weight), pre-packaged (random dollar), and selecting items from a service counter.

[0093] In step 906, the customer may check out. In particular, as described herein, the customer may use a portable shopping terminal or checkout kiosk 618 to check out a combination of non-interchangeable and interchangeable items. During checkout, the weight of any tallied non-interchangeable items is tallied and verified against user input, and the customer confirms the items in the automated order. The customer may pay using any combination of cash, credit, virtual payments, etc.

[0094] At step 908, the customer accepts delivery of the order. Delivery fulfillment provided to the customer includes both non-interchangeable items picked and verified by the customer and interchangeable items picked by the automated order fulfillment 106. As described herein, delivery can occur in-store or outside the store to the customer's vehicle. Optionally, the customer can select delayed checkout and leave the completed and paid order at the store for future pick-up or delivery. The customer checks out at a portable shopping terminal or checkout kiosk 618.

[0095] Any suitable computing device may be used to implement the computing devices 202, 204, 222, and 224 and methods / functions described herein, and may be transformed into a specific system for performing the operations and functions described herein through hardware, software, and firmware modifications in much more ways than simply running software on a typical computing device, as will be appreciated by those skilled in the art. An exemplary embodiment of such a computing device 1000 is shown in FIG. 10. The computing device 1000 is merely an illustrative example of a preferred computing environment and is in no way intended to limit the scope of the present invention. The "computing device" shown in FIG. 10 may include a "workstation," a "server," a "laptop," a "desktop," a "handheld device," a "mobile device," a "tablet computer," or other computing device, as will be appreciated by those skilled in the art. Considering that the computing device 1000 is shown for illustrative purposes, embodiments of the present invention may utilize any number of computing devices 1000 in any number of different ways to implement a single embodiment of the present invention. Thus, embodiments of the present invention are not limited to a single computing device 1000, nor are they limited to a single type of embodiment or configuration of the computing device 1000 illustrated, as will be appreciated by those skilled in the art.

[0096] The computing device 1000 may include a bus 1010 that may be directly or indirectly coupled to one or more of the following exemplary components: memory 1012, one or more processors 1014, one or more presentation components 1016, input / output ports 1018, input / output components 1020, and a power source 1024. Those skilled in the art will appreciate that the bus 1010 may include one or more buses, such as an address bus, a data bus, or any combination thereof. Those skilled in the art will also appreciate that more than one of these components may be embodied by a single device, depending on the intended application and how a particular embodiment is used. Similarly, in some cases, a single component may be embodied by more than one device. Thus, FIG. 10 merely illustrates an exemplary computing device that may be used to implement one or more embodiments of the present invention, and is in no way intended to limit the invention.

[0097] Computing device 1000 may include or interact with a variety of computer readable media. For example, computer readable media may include random access memory (RAM), read only memory (ROM), electronically erasable programmable read only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disk (DVD), or other optical or holographic media, magnetic cassettes, magnetic tape, magnetic disk storage, or other magnetic storage devices that may be used to encode information and that may be accessed by computing device 1000.

[0098] The memory 1012 may include computer storage media in the form of volatile and / or non-volatile memory. The memory 1012 may be removable, non-removable, or any combination thereof. Exemplary hardware devices are devices such as hard drives, solid-state memory, optical disk drives. For example, the memory 1012 may be cloud-based data storage accessible by the automated service system 202. The computing device 1000 may include one or more processors that read data from components such as the memory 1012, various I / O components 1016. The presentation components 1016 present a representation of the data to a user or other device. Exemplary presentation components include a display device, a speaker, a printing component, a vibrating component, and the like.

[0099] The I / O ports 1018 may allow the computing device 1000 to be logically coupled to other devices, such as I / O components 1020, some of which may be incorporated into the computing device 1000. Examples of such I / O components 1020 include microphones, joysticks, recording devices, game pads, satellite dishes, scanners, printers, wireless devices, networking devices, etc.

[0100] The terms "comprise" and "including" as used herein are intended to be construed as inclusive rather than limiting. The terms "exemplary," "example," and "illustrative" as used herein are intended to mean "serve as an example, instance, or illustration," and should not be construed as indicating or not indicating a preferred or advantageous configuration over other configurations. The terms "about" and "approximately" as used herein are intended to cover variations that may exist at the upper and lower limits of a range of subjective or objective values, such as variations in properties, parameters, sizes, and dimensions. In one non-limiting example, the terms "about" and "approximately" mean plus or minus 10 percent or less. In one non-limiting example, the terms "about" and "approximately" mean close enough to be considered by one of ordinary skill in the relevant art involved. The term "substantially" as used herein refers to a complete or nearly complete range or degree of an action, property, quality, state, structure, item, or result, as would be understood by one of ordinary skill in the art. For example, a "substantially" circular object means that the object is either perfectly circular to the extent that it can be mathematically determined, or approximately circular as recognized or understood by one of ordinary skill in the art. The exact acceptable deviation from absolute perfection may depend in some cases on the particular circumstances. In general, however, the proximity to perfection is one that has the same overall result as if absolute and total perfection were performed or obtained. The use of "substantially" is equally applicable when utilized in the negative sense to refer to a complete or nearly complete lack of an action, property, quality, state, structure, item, or result, as will be understood by those of ordinary skill in the art.

[0101] Numerous modifications and alternative embodiments of the present invention will be apparent to those skilled in the art from the foregoing description. This description must therefore be construed as illustrative only, and is intended to teach those skilled in the art the best mode for carrying out the present invention. Details of construction may be substantially changed without departing from the spirit of the present invention, and the exclusive use of all modifications falling within the scope of the appended claims is reserved. Although embodiments have been described herein to enable a clear and concise specification to be described, it is contemplated and will be understood that the embodiments may be variously combined or separated without departing from the present invention. It is intended that the present invention be limited only to the extent required by the appended claims and the principles of applicable law.

[0102] It is also to be understood that the appended claims are intended to cover all the general and specific features of the invention described herein, and all statements of the scope of the invention that are said to fall therein as a matter of language. [Explanation of symbols]

[0103] 300 stores 302 Shopping Section 304 Automated Fulfillment Section 308 Delivery Fulfillment Section 600 Mock Market

Claims

1. a marketplace configured to present one or more non-fungible instruments to customers for selection; an automated fulfillment system configured to receive an order for one or more interchangeable items selected by the customer, The automated fulfillment system comprises: a storage structure including a plurality of rack structures separated by aisles and having a plurality of storage levels and configured to store a plurality of totes; at least one mobile robot capable of storing and retrieving totes from said storage structure; Including, the automated fulfillment system extracting the one or more interchangeable items and placing the one or more interchangeable items in one or more order receptacles for delivery to the customer. an automated fulfillment section including the automated fulfillment system; a delivery section configured to deliver the one or more order containers from the automated fulfillment section to the customer or a delivery proxy; An automated store comprising:

2. 10. The automated store of claim 1, wherein the automated fulfillment system stores containers containing non-fungible goods picked from the market by the customers or proxy pickers.

3. 10. The automated store of claim 1, wherein the delivery section is further configured to combine the one or more interchangeable items from the automated fulfillment section into one or more selected non-interchangeable items into a delivery bundle for delivery to the customer or the delivery proxy.

4. 10. The automated store of claim 1, wherein the marketplace further includes a virtual display having images of the one or more exchangeable items that are selectable images.

5. 10. The automated store of claim 1, wherein the marketplace further comprises a physical display of the one or more interchangeable items including a scannable code.

6. 10. The automated store of claim 1, further comprising a picking station including a picker, either human or robotic, that custom picks the non-fungible items based on instructions from the customer.

7. 10. The automated store of claim 1, further comprising a drop-off station configured to receive a tote containing the one or more non-fungible items.

8. the delivery station includes an appraisal tool configured to identify the one or more non-fungible items; the assessment tool includes a scale for determining weight; the assessment tool includes an optical scanner for reading images, labels, or codes; The automated store according to claim 7 .

9. 8. The automated store of claim 7, wherein the one or more non-fungible items are placed in the tote.

10. 2. The automated store of claim 1, wherein the delivery bundle includes one or more shopping bags containing the one or more interchangeable items, the one or more non-interchangeable items, or both.

11. 2. The automated store of claim 1, wherein the market is on a ground level of the automated store and the automated fulfillment section is above the market.

12. 2. The automated store of claim 1, wherein the automated fulfillment section is on a ground level of the automated store and the market is above the automated fulfillment section.

13. Further comprising a storage system; the automated fulfillment section includes an inventory of interchangeable goods in the storage system configured for automated picking by the at least one mobile robot; The automated store according to claim 1 .

14. 10. The automated store of claim 1, wherein the one or more interchangeable items are placed in totes stored in the plurality of rack modules of the automated fulfillment system.

15. 10. The automated store of claim 1, wherein the at least one mobile robot propels itself horizontally and vertically throughout the storage structure to place totes in the storage structure, remove totes from the storage structure, and transport totes.

16. 1. A method of automated order fulfillment at an automated store, comprising: receiving at least one order for one or more products from a customer or a proxy for the customer; dispatching one or more robots to retrieve a product container containing the one or more products from inventory and deliver the product container to a workstation; transferring said one or more items from said product receptacle to an order receptacle associated with said at least one order at said workstation; delivering the order container to the customer or a delivery proxy; The method according to claim 1, further comprising:

17. 17. The method of claim 16, wherein the at least one order is at least one of an online order originating from a remote location and an in-person order originating from the automated storefront.

18. 1. A system for implementing an automated store service model, comprising: an order processing tool configured to receive at least one order from at least one customer or a proxy for the customer; a non-fungible item fulfillment tool configured to tally one or more non-fungible items manually picked by the at least one customer or proxy picker; an automated service fulfillment tool configured to command an automated robot to extract one or more interchangeable items included in the at least one order; A system comprising:

19. 1. A method of shopping at an automated store, comprising: ordering one or more interchangeable items for automated fulfillment utilizing a shopping terminal; collecting and aggregating the one or more non-fungible items within a non-fungible item fulfillment section; receiving said order for one or more exchangeable instruments; The method according to claim 1, further comprising:

20. The step of collecting and aggregating one or more non-fungible instruments comprises: capturing a first identifier associated with a non-fungible item of the one or more non-fungible items; capturing a second identifier associated with a scale for weighing the non-fungible commodity; weighing said non-fungible commodity on said scale; associating the first identifier of the non-fungible commodity with the second identifier of the scale for weighing the non-fungible commodity; determining a price for the non-exchangeable instrument based on the first identifier, the second identifier, and the association of the first and second identifiers; Including, 20. The method of claim 19 .

21. 21. The method of claim 20, wherein the step of associating the first and second identifiers includes detecting the capture of the second identifier with an input device immediately after the capture of the first identifier with the same input device.

22. 20. The method of claim 19, further comprising verifying the one or more exchangeable instruments and the one or more non-exchangeable instruments.

23. 20. The method of claim 19, further comprising receiving payment for the one or more exchangeable instruments and the one or more non-exchangeable instruments.

24. one or more shopping terminals configured to enable customers to view and select one or more interchangeable items for fulfillment by the automated fulfillment system; a non-exchangeable item fulfillment section configured to allow the customer to view and select one or more non-exchangeable items; A shopping section including said automated fulfillment system picking said one or more interchangeable items for delivery to said customer; A fulfillment section including: a delivery and fulfillment section where the one or more interchangeable items are delivered by the automated fulfillment system to the customer or a delivery proxy for the customer; An automated store comprising:

25. an input device configured to allow a customer to view and select one or more interchangeable items for fulfillment by the automated fulfillment system; a non-exchangeable item fulfillment section configured to allow the customer to view and select one or more non-exchangeable items; A shopping section including said automated fulfillment system picking said selected one or more interchangeable items for delivery to said customer or a delivery proxy for said customer; A fulfillment section including: a delivery fulfillment section where the one or more exchangeable items are delivered to the customer or a delivery proxy for the customer; An automated store comprising:

26. 24. The automated store of claim 23, wherein the input devices include one or more of scannable product packaging, scannable product images, or a virtual electronically displayed and selectable product user interface.

27. 24. The automated store of claim 23, further comprising a payment system configured to enable the customer to render payment for the one or more interchangeable items and the one or more non-interchangeable items.

28. 26. The automated store of claim 25, wherein the payment system includes one or more interactive kiosks.

29. 26. The automated store of claim 25, wherein the payment system includes a virtual payment system accessed by customer devices to effect payments.

30. a shopping section including a customer shopping area where a customer or a proxy picker selects one or more items for purchase; a fulfillment section including an automated fulfillment system configured to pick at least a portion of the selected one or more items for delivery to the customer or a delivery proxy for the customer at an automated store; An automated store comprising:

31. 30. The automated store of claim 28, wherein the shopping section further includes a product selection mechanism configured to allow a customer to view and select one or more interchangeable items for fulfillment by the automated fulfillment system.

32. 30. The automated store of claim 28, wherein the shopping section further comprises a non-interchangeable item fulfillment section configured to allow the customer to view and select one or more non-interchangeable items for purchase.

33. 30. The automated store of claim 28, further comprising a payment system configured to enable the customer to render payment for the one or more interchangeable items and the one or more non-interchangeable items.

34. 30. The automated store of claim 28, further comprising a delivery fulfillment section where the one or more interchangeable and / or non-interchangeable items are delivered by the automated fulfillment system to the customer or a delivery proxy for the customer.

35. a first identifier associated with the non-fungible item; a scale for weighing said non-fungible goods; a second identifier associated with the scale; and an input device for capturing the first and second identifiers; Associating the first and second identifiers, determining a price of the non-exchangeable instrument from the first identifier, the second identifier, and the association of the first and second identifiers. a processor configured to An automated store comprising:

36. 36. The automated store of claim 35, wherein the input device is a bar code reader.

37. 36. The automated store of claim 35, wherein the input device is an RFID scanner.

Images