Caregiver terminal, care recording method, and care recording system

Abstract

To provide a technique for simply recording care services offered.SOLUTION: A caregiver terminal includes: a care-receiver receiving unit which receives a selection of a care receiver who receives a care service; a speech receiving unit which receives, by voice input, information related to care records of the selected care receiver and converts the information into character strings; and a message storage unit which stores the character strings, as a care record message of the care receiver, for a predetermined period.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a caregiver terminal, an assistance recording method, and an assistance recording system. [Background technology]

[0002] In the field of care services, the workload of care facilities and visiting care service agencies is increasing due to the accelerated aging of the population, the diversification and complexity of care services, etc. In care facilities and visiting care service agencies, there is an increasing need to objectively and accurately record who did what, when, where, and to whom when implementing and providing care services. However, recording with paper and pen or using a tablet terminal or the like has problems such as cumbersomeness and limited use of both arms, which increases the workload of the caregiver. For example, when moving a person being assisted to a wheelchair or assisting with bathing, the caregiver must be provided with multiple people while ensuring the safety of the person being assisted. In recording care at such sites, it is convenient to use a device that leaves both hands free, and ideally a device that is in close contact with the body, as it does not interfere with the care work.

[0003] Patent Document 1 describes a voice input / output terminal that can be carried by a care worker and has a built-in microphone, speaker, and communication function, a user information storage unit that stores user information about a user of the elderly care facility, a care need information storage unit that stores care need information about a user of the elderly care facility, a voice / text conversion unit that converts speech voice data into corresponding text data according to a conversion model generated by learning a known input / output relationship, a text / voice conversion unit that converts text data into corresponding speech voice data according to a conversion model generated by learning a known input / output relationship, and a voice input / output terminal that is acquired through communication with the voice input / output terminal and that is generated when the care worker speaks into the microphone. a text decoding unit that decodes the content of the text by analyzing the text data obtained by converting speech voice data generated by the voice / text conversion unit through the speech / text conversion unit in accordance with a dialogue model obtained by learning known dialogues, and a command execution unit that, when the decoding result in the text decoding unit is an input request command regarding care required information and the command includes a collective designation command for all users with a specified exception designation, writes the care required information included in the input request command into each of the collective designated user areas in the care required information storage unit, except for the users designated as exceptions. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] International Publication No. 2021 / 144933 Summary of the Invention [Problem to be solved by the invention]

[0005] The above system uses a smartphone as a voice input device and performs voice recognition on the server to input records for all users except for those who are excluded. This type of system is useful for some tasks that involve recording assistance for all users at once, but it is inconvenient because it restricts the arm and posture of the user holding the voice input / output terminal. In addition, server assistance services are not always able to communicate with the server, so in situations where communication is not possible, the effectiveness is limited.

[0006] The present invention has been made in consideration of the above-mentioned points, and has an object to provide a technique for easily recording the implementation of assistance services. [Means for solving the problem]

[0007] The present application includes a number of means for solving at least part of the above problems, examples of which are as follows.

[0008] In order to solve the above problems, an assistant terminal according to one embodiment of the present invention comprises an assisted person reception unit that receives a selection of an assisted person who will receive assistance services, a speech reception unit that receives information related to the assistance record of the selected assisted person via voice input and converts it into a string of characters, and a message storage unit that stores the string of characters as a message in the assistance record of the assisted person for a predetermined period of time.

[0009] In addition, the above-mentioned caregiver terminal may be provided with a synchronization processing unit that manages a short-range wireless communication connection with a specified relay device and, when the connection is established, transmits a message to the specified relay device via short-range wireless communication.

[0010] In addition, in the above-mentioned caregiver terminal, the synchronization processing unit may transmit, in addition to the message, information identifying the recorder who is the provider of the assistance service and the time when the string conversion was performed to the specified relay device.

[0011] In addition, in the above-mentioned caregiver terminal, when the voice input is in a specified foreign language, the speech receiving unit may perform voice recognition corresponding to the foreign language to identify the character string in the foreign language, and translate the character string into a specified language that is not the same as the foreign language.

[0012] In the above-mentioned caregiver terminal, the message storage unit may include both the character string and a translated character string in the message of the assistance record.

[0013] The above-mentioned caregiver terminal may also be equipped with a wearable device that is worn on the arm or head of the recorder who is the provider of the care service.

[0014] In the above-mentioned caregiver terminal, the speech receiving unit may display the character string as text.

[0015] In addition, an assistance recording method according to another aspect of the present invention is an assistance recording method using an assistant terminal, in which the assistant terminal carries out an assisted person receiving step of receiving a selection of an assisted person who will receive assistance services, a speech receiving step of receiving information related to the assistance record of the selected assisted person by voice input and converting the information into a string of characters, and a message storage step of storing the string of characters as a message in the assistance record of the assisted person for a predetermined period of time.

[0016] In addition, an assistance record system according to another aspect of the present invention comprises an assistant terminal worn by a caregiver providing assistance services via a wearing device, and a relay device capable of communicating with the assistant terminal via wireless communication, the assistant terminal comprising an assisted person reception unit that accepts a selection of an assisted person who will receive assistance services, a speech reception unit that accepts information related to the assistance record of the selected assisted person via voice input and converts it into a string of characters, a message storage unit that stores the string of characters as a message of the assistance record of the assisted person for a predetermined period of time, and a synchronization processing unit that manages the wireless communication connection with the relay device and transmits the message to the relay device via the wireless communication when the connection is established, and the relay device comprises a communication unit that communicates with the assistant terminal via the wireless communication, and a processing unit that stores the message in a predetermined memory unit when it is received.

[0017] In the above-mentioned assistance recording system, the relay device may transmit a list of the persons being assisted to the assistant terminal. Effect of the Invention

[0018] According to the present invention, a technique for easily recording the implementation of assistance services can be provided.

[0019] Problems, configurations, effects, and the like other than those described above will become apparent from the description of the following embodiments. [Brief description of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram showing an example of an overview of an assistance recording system. [Diagram 2] FIG. 1 illustrates an example of an assistance recording system according to an embodiment. [Diagram 3] FIG. 11 is a diagram showing an example of caregiver data. [Figure 4] FIG. 11 is a diagram showing an example of assisted person data. [Diagram 5] FIG. 11 is a diagram illustrating an example of message data. [Figure 6] FIG. 2 is a diagram illustrating an example of a hardware configuration of a caregiver terminal. [Figure 7] FIG. 11 is a diagram showing an example of a recording sequence. [Figure 8] FIG. 11 is a diagram showing an example of a screen transition. [Figure 9] FIG. 13 is a diagram showing an example of a screen transition (utterance in a foreign language). [Figure 10] FIG. 11 is a diagram illustrating an example of a synchronization sequence. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0021] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0022] FIG. 1 is a diagram showing an example of an outline of an assistance record system. In this example, the assistance record system 1 is illustrated as targeting assistance facilities (hospitals, welfare facilities for the disabled, nursing care service facilities, etc.). The caregiver and the person being assisted refer to the assistance service provider and the assistance service user, respectively. The assistance facility does not necessarily have to be located in the same location, and may include a branch, or may include the home of the person being assisted, such as in home visit assistance.

[0023] In the assistance record system 1, when a caregiver or staff member provides assistance service to a person being assisted, the caregiver or staff member inputs the business record for each person being assisted by speaking into the caregiver terminal 100 used by the caregiver or staff member. When the caregiver terminal 100 becomes connectable to the relay device 200 via wireless communication such as Bluetooth (registered trademark), it transmits the record contents stored in the caregiver terminal 100 to the relay device 200. The relay device 200 transmits the business record to the assistance record registration device 300 via a network 50 such as the Internet. The assistance record registration device 300 accumulates the business records and uses the business records for reporting to related parties such as the family and guarantor of the person being assisted, billing for service fees, etc.

[0024] The caregiver terminal 100 is equipped with a wearable device that can be attached to the arm or head of the caregiver. For example, the caregiver terminal 100 is a wearable terminal such as a wristwatch-type smart watch with a band worn around the arm as a wearable device, goggle-type eyewear with a band worn around the forehead as a wearable device, or eyeglass-type smart glasses with temples worn around the ears as a wearable device. Therefore, the caregiver can freely move his / her body to support the caregiver using both arms or the whole body when recording the care service work.

[0025] If the caregiver terminal 100 were a conventional tablet terminal or smartphone that was hung at the side of the body by a neck or shoulder strap, for example, when a caregiver in a wheelchair is carried to a bed, unintended contact between the caregiver terminal 100 and the person being assisted, the wheelchair, or the bed is expected, which may cause serious problems in ensuring the safety of the person not being assisted and in preventing damage to the caregiver terminal 100. In view of this, it is desirable for the caregiver terminal 100 to be equipped with a mounting device that is attached to the arm or head of the recorder who is the provider of the care service.

[0026] The relay device 200 is preferably an information processing device such as a smartphone, PDA (Personal Digital Assistant), or tablet terminal that can be connected to multiple caregiver terminals 100 via Bluetooth and can communicate with the assistance record registration device 300 via the network 50. The functions of the relay device 200 are realized by software that runs on an OS (Operating System), and the relay device 200 receives messages from the caregiver terminals 100 and transmits assistance records to the assistance record registration device 300.

[0027] 2 is a diagram showing an example of an outline of an assistance record system. In the assistance record system 1 of this embodiment, a service provider (caregiver) records and stores information regarding a user's use of assistance services through voice input. The assistance record system 1 includes an assistant terminal 100, a relay device 200 communicatively connected to the assistant terminal 100 via wireless communication, and an assistance record registration device 300 communicatively connected to the relay device 200 via a network 50.

[0028] The caregiver terminal 100 is basically an information processing device carried by a care service provider. In this embodiment, the person who uses the caregiver terminal 100 is the caregiver (care service provider). In this embodiment, the person who directly uses the relay device 200 is a staff member of the care service provider.

[0029] The network 50 is, for example, a network such as the Internet or an intranet. The network 50 is not limited to this, and may further be a WAN (Wide Area Network), a mobile phone network, or a communication network that combines these. Alternatively, the network 50 may be a VPN (Virtual Private Network) on a wireless communication network such as a mobile phone communication network.

[0030] The assistance record registration device 300 is an information processing device such as a so-called server device. The assistance record registration device 300 and the relay device 200 are connected via a network 50.

[0031] The caregiver terminal 100 includes a processing unit 110, a storage unit 120, a display unit 130, a microphone 131, an input unit 132, and a wireless communication unit 140. The processing unit 110 realizes an application function. For example, the processing unit 110 provides various operation screens such as a portal screen for a provider of care services. The processing unit 110 includes an assistance start processing unit 111, a recorder identification unit 112, an assisted person receiving unit 113, an utterance receiving unit 114, a translation processing unit 115, a message storage unit 116, and a synchronization processing unit 117.

[0032] The storage unit 120 also includes caregiver data 121, assisted person data 122, and message data 123.

[0033] 3 is a diagram showing an example of caregiver data. Information on a person providing a care service, such as a nurse or a care helper, is stored in the caregiver data 121. The caregiver data 121 includes a caregiver ID 121a, a name 121b, a gender 121c, a qualification 121d, a facility ID 121e, and a facility name 121f.

[0034] The caregiver ID 121a is information for distinguishing the caregiver from other caregivers. The name 121b and the gender 121c are information on the name and gender of the caregiver. The qualification 121d is information for identifying the care qualifications held by the caregiver. The facility ID 121e and the facility name 121f are information for identifying the care facility to which the caregiver belongs and information on the name of the facility.

[0035] FIG. 4 is a diagram showing an example of assisted person data. The assisted person data 122 stores information about an assisted person who uses the assistance service. The assisted person data 122 includes an assisted person ID 122a, a name 122b, a sex 122c, a date of birth 122d, an assistant 122e, a facility ID 122f, and a facility name 122g. The assisted person ID 122a is information for distinguishing an assisted person from other assisted persons. The name 122b and the sex 122c are information about the name and sex of the assisted person. The date of birth 122d is information for identifying the date of birth of the assisted person. The assistant 122e is information for identifying the assistant who is in charge of assisting the assisted person. The facility ID 122f and the facility name 122g are information for identifying the assistance facility used by the person being assisted and information on the name of the facility.

[0036] 5 is a diagram showing an example of message data. The message data 123 stores a report message regarding the assistance service provided for each assisted person and its management information. The message data 123 includes an assisted person ID 123a, a name 123b, a serial number 123c, an occurrence date and time 123d, a message text 123e, and a receipt text 123f. Among these, one or more of the serial number 123c, the occurrence date and time 123d, the message text 123e, and the receipt text 123f are associated with each assisted person ID 123a.

[0037] The assisted person ID 123a is information for identifying the person being assisted from other people being assisted. The name 123b is information on the name of the person being assisted. The sequence number 123c is information for identifying the report message of the assistance service from other report messages. The occurrence date and time 123d is information for identifying the date and time the message was recorded. The message text 123e is text information to be left as the report message. The reception text 123f is text information indicating the contents of the message entered by voice.

[0038] If the language (e.g., English) spoken by the recorder when recording the message does not match the predetermined standard language (e.g., Japanese) used for recording, the content of the reception text 123f will be text in the spoken language (e.g., English), and the content of the message text 123e will be text translated from the spoken language into the standard language (e.g., Japanese). Therefore, the message text 123e and the reception text 123f will be different information. On the other hand, if the language (e.g., Japanese) spoken by the recorder when recording the message matches the predetermined standard language (e.g., Japanese) used for recording, the content of the message text 123e and the reception text 123f will be the same. Therefore, the reception text 123f will be null information.

[0039] Returning to the explanation of Fig. 2, the display unit 130 is one or more display output interface devices such as a display. The microphone 131 collects surrounding sounds and converts them into a predetermined electrical signal. The input unit 132 is one or more input interface devices. That is, the caregiver can operate the caregiver terminal 100 via an I / O interface device such as a display that also serves as a touch panel, or via a microphone.

[0040] The wireless communication unit 140 communicates with other devices via a predetermined short-range wireless communication. For example, the wireless communication unit 140 communicates with the relay device 200 via Bluetooth.

[0041] The assistance start processing unit 111 performs assistance start processing such as login processing and settings by the caregiver to the caregiver terminal 100. Specifically, the assistance start processing unit 111 performs authentication and login processing when the caregiver starts use. After logging in, if communication with the relay device 200 is established, the assistance start processing unit 111 transmits information about the logged-in caregiver to the relay device 200 and receives information about one or more care recipients for whom it is providing assistance.

[0042] The recorder identification unit 112 identifies a caregiver currently logged in to the caregiver terminal 100 as the recorder of a message. Specifically, in the message synchronization sequence processing with the relay device 200, when the recorder identification unit 112 transmits a message stored in the message data 123 to the relay device 200, the recorder identification unit 112 transmits information about the currently logged-in caregiver as the recorder of each message, accompanying the message.

[0043] The assisted person receiving unit 113 receives the selection of the assisted person who will receive the assistance service in the message recording sequence.

[0044] The speech receiving unit 114 receives information related to the assistance record of the assisted person received by the assisted person receiving unit 113 through voice input and converts it into a string of characters. When the voice input is in a predetermined foreign language (e.g., English), the speech receiving unit 114 performs voice recognition according to the foreign language to identify the string of characters in the foreign language (e.g., English), and requests the translation processing unit 115 to translate the string into a predetermined standard language (e.g., Japanese) that is not the same as the foreign language.

[0045] The translation processor 115 accepts a character string in a predetermined foreign language (eg, English) and translates it into a predetermined standard language (eg, Japanese) that is not identical to the foreign language.

[0046] The message storage unit 116 stores the character string converted by the speech receiving unit 114 as a message of the assistance record of the assisted person in the message data 123 for a predetermined period (for example, one week). When the voice input accepted by the speech receiving unit 114 is in a predetermined foreign language (for example, English), the message storage unit 116 includes both the character string in the specified foreign language and a character string translated from the character string in the message of the assistance record. Specifically, the message storage unit 116 stores the character string converted by the speech receiving unit 114 in the message text 123e according to the assisted person ID, and when the content of the voice input message is in a foreign language, stores the text information in the foreign language in the received text 123f. The message storage unit 116 also assigns a serial number to the message and stores it in the serial number 123c, and stores the storage date and time in the occurrence date and time 123d.

[0047] The synchronization processing unit 117 manages a short-range wireless communication connection with the relay device 200, and when the connection is established, transmits an unsent message to a predetermined relay device via short-range wireless communication. Note that the synchronization processing unit 117 transmits not only the message but also the recorder who is the provider of the assistance service and information specifying the time when the character string was generated to the relay device 200.

[0048] The relay device 200 includes a processing unit 210, a storage unit 220, a wireless communication unit 240, and a communication unit 250. The processing unit 210 includes a terminal synchronization processing unit 211 and a message synchronization processing unit 212. The storage unit 220 includes caregiver data 221, assisted person data 222, and message data 223.

[0049] The caregiver data 221 stores the caregiver data 121 of the caregiver terminal 100 for each caregiver terminal 100. The assisted person data 222 stores the assisted person data 122 of the caregiver terminal 100. The message data 223 stores the message data 123 of the caregiver terminal 100 for each caregiver terminal 100.

[0050] The wireless communication unit 240 communicates with other devices via a predetermined short-range wireless communication. For example, the wireless communication unit 240 communicates with the caregiver terminal 100 via Bluetooth. The communication unit 250 communicates with other devices via a network 50. For example, the communication unit 250 communicates with the assistance record registration device 300 via the network 50.

[0051] The terminal synchronization processing unit 211 receives information about the logged-in caregiver from the caregiver terminal 100 with which communication has been established via the wireless communication unit 240, and distributes information about one or more care recipients for whom the caregiver is responsible to the caregiver terminal 100.

[0052] When the message synchronization processor 212 receives message data, the recorder, the user, and time information from the caregiver terminal 100, it stores them in the message data 123. Then, at a predetermined timing or when a synchronization instruction is received, the message synchronization processor 212 transmits the message data 123 and the recorder, the user, and the time information received from the caregiver terminal 100 to the assistance record registration device 300.

[0053] Fig. 6 is a diagram showing an example of the hardware configuration of the caregiver terminal. The caregiver terminal 100 has a processor 11, a memory 12, a storage 13, a touch panel display 15, a communication device 16, and a microphone 17, and each component is connected by a bus. The power source may be a primary battery or a rechargeable secondary battery, which can be replaced when worn out or deteriorated. The caregiver terminal 100 also has a wearing device (band) 18 for wearing on the body of the caregiver (for example, the arm or head).

[0054] The processor 11 is an arithmetic device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), and executes processing according to a program recorded in the memory 12 or the storage 13. In the caregiver terminal 100, processing is performed by the processor 11 operating according to a program read onto the memory 12 or the storage 13. The processing unit 110, the assistance start processing unit 111, the recorder identification unit 112, the assisted person receiving unit 113, the speech receiving unit 114, the translation processing unit 115, the message storage unit 116, and the synchronization processing unit 117 each realize their respective functions by the processor 11 executing the programs.

[0055] The memory 12 is a storage device such as a RAM (Random Access Memory) or a flash memory, and functions as a storage area from which programs and data are temporarily read. The storage 13 is a writable and readable storage device. The function of the storage unit 120 is realized by the memory 12 or the storage 13. Note that the function of the storage unit 120 may be realized by a storage device connected via the communication device 16.

[0056] Touch panel display 15 is a device that provides an interface for input and output, performs output to the display, and accepts input via the touch panel. The functions of display unit 130 and input unit 132 are realized by touch panel display 15 and processor 11.

[0057] The communication device 16 is an interface for connecting the caregiver terminal 100 to an external device for communication. For example, the communication device 16 performs wireless communication using an antenna that can use a predetermined radio wave (e.g., 2.4 GHz band, etc.) to establish a connection with the relay device 200 according to the Bluetooth standard.

[0058] The microphone 17 collects surrounding sounds. The function of the microphone 131 is realized by the microphone 17 and the processor 11. The wearing attachment 18 is, for example, a wristwatch band that is wrapped around the arm, or a headband that is worn on the forehead.

[0059] The processing of each component of the caregiver terminal 100 may be executed by one piece of hardware or by multiple pieces of hardware. Also, the processing of each component of the caregiver terminal 100 may be realized by one program or by multiple programs.

[0060] The relay device 200 and the assistance record registration device 300 have roughly the same hardware configuration as the caregiver terminal 100, but do not necessarily need to include the touch panel display 15, microphone 17, and wearing equipment 18.

[0061] Next, we will explain the process flow of the assistance recording system 1. Fig. 7 is a recording sequence diagram of the assistance recording system 1. The process of this sequence diagram is a sequence when the assistance terminal 100 is enabled and a message for assistance record is added by voice input while actually performing assistance work.

[0062] First, the assistance record registration device 300 transmits to the relay device 200 information on the caregiver using the caregiver terminal 100 connected to the relay device 200 and information on the person being assisted by the caregiver (step S01). Note that this information may be transmitted at regular intervals, such as once a day, once every few days, once a month, or once every few months, or may be transmitted at any timing.

[0063] When the caregiver performs a login operation on the caregiver terminal 100, the caregiver start processing unit 111 performs a login process such as authenticating the caregiver (step S02). Specifically, the caregiver start processing unit 111 performs a login process to authenticate the caregiver (various authentication methods can be adopted, for example, fingerprint authentication or vein authentication) and to allow the caregiver to start using the caregiver terminal 100.

[0064] After logging in, the assistance start processing unit 111 performs assistance start processing (step S03). Specifically, if communication with the relay device 200 is established, the assistance start processing unit 111 transmits information about the logged-in assistant to the relay device 200.

[0065] Here, the terminal synchronization processing unit 211 of the relay device 200 receives logged-in caregiver information from the caregiver terminal 100 with which communication has been established by the wireless communication unit 240, extracts and identifies information on one or more care recipients for whom the caregiver is responsible from the assisted person data 222, and delivers the information to the caregiver terminal 100 (step S04). Upon receiving information on one or more care recipients for whom the caregiver is responsible, the assistance start processing unit 111 stores the information in the assisted person data 122.

[0066] Then, the assisted person receiving unit 113 receives the selection of the assisted person (user) who will receive the assistance service (step S05).

[0067] Then, the speech receiving unit 114 receives an instruction to start voice input (step S06). Upon receiving the instruction to start voice input, the speech receiving unit 114 receives information related to the assistance record of the assisted person received by the assisted person receiving unit 113 through voice input and converts the information into a character string (text conversion) (step S07).

[0068] Here, when the voice input is in a predetermined foreign language (e.g., English), the speech receiving unit 114 performs voice recognition according to the foreign language to identify a character string in the foreign language (e.g., English) and requests translation from the translation processing unit 115. The translation processing unit 115 translates the character string into a character string in a predetermined standard language (e.g., Japanese) that is not the same as the foreign language (step S08).

[0069] Then, the message storage unit 116 stores the character string converted by the speech receiving unit 114 in the message data 123 as a message of the assistance record of the person being assisted for a predetermined period of time (e.g., one week, etc.) (step S09). When the voice input received by the speech receiving unit 114 is in a predetermined foreign language (e.g., English), the message storage unit 116 includes both the identified foreign language character string and the translated character string in the message of the assistance record. Then, the message storage unit 116 returns the control to step S05. The message storage unit 116 may delete the message after storing it for a predetermined period of time, or may delete the message after transmitting it to the relay device 200 by implementing a synchronization sequence described later.

[0070] The above is the recording sequence. According to the recording sequence, the subject, object, content, and time of the assistance service can be recorded in the caregiver terminal 100, so that the work record can be left without interrupting the assistance work of the caregiver. In addition, at that time, it is possible to record as digital information without the body movements required for the assistance work to input and record characters, so that the assistance service can be recorded simply and in real time without the trouble of writing. This makes it possible to simply record the implementation of the assistance service. In addition, since it is possible to support input in foreign languages / multiple languages, it is possible to input speech in a language that the caregiver can use, which contributes to diversifying caregivers and securing personnel.

[0071] 8 is a diagram showing an example of screen transition. In the recording sequence, when a login instruction is given on a first screen (login screen) 500, a second screen (user selection screen) 510 is displayed. When a user (assisted person) is selected on the second screen (user selection screen) 510, a third screen (start speaking instruction screen) 520 is displayed. When a start speaking instruction is given on the third screen (start speaking instruction screen) 520, a fourth screen (current speaking screen) 530 is displayed. When a stop speaking instruction is given on the fourth screen (current speaking screen) 530, a fifth screen (message list screen) 540 is displayed.

[0072] The first screen (login screen) 500 includes an ID input field 501, a password input field 502, and a login button 503. The ID input field 501 and the password input field 502 accept input of the caregiver ID and password of the caregiver attempting to log in. Upon accepting the input, the login button 503 starts step S02 of the recording sequence using the caregiver ID and password entered in the ID input field 501 and the password input field 502.

[0073] The second screen (user selection screen) 510 includes a synchronization sequence instruction button 511 and a user list 512. When the synchronization sequence instruction button 511 receives an input, it starts a synchronization sequence, which is a process of synchronizing a message input by the caregiver with the relay device 200. The synchronization sequence will be described later. The user list 512 displays a selectable list of users (assisted persons) to be assisted by the caregiver who is logged in to the caregiver terminal 100. When the user list 512 receives a selection of any user (assisted person) (step S05 of the recording sequence), it displays a third screen (start speaking instruction screen) 520 for the selected user (assisted person).

[0074] The third screen (screen for instructing to start speaking) 520 includes a button for instructing to start speaking 521. When the button for instructing to start speaking 521 receives an input, it starts the input of speech by the caregiver for the selected user (person being assisted) (step S06 of the recording sequence) and displays a fourth screen (screen during speech) 530 for the user (person being assisted).

[0075] Fourth screen (screen during speech) 530 includes spoken character string display section 531 and end speech button 532. Spoken character string is displayed as text in spoken character string display section 531. When input is received, end speech button 532 ends the speech input by the caregiver for the selected user (person being assisted) and displays fifth screen (message list screen) 540 for the user (person being assisted).

[0076] The fifth screen (message list screen) 540 includes a message character string display section 541. In the message character string display section 541, an input message for the selected user (person receiving assistance) is displayed in text form together with visual effects such as speech bubbles. After the selection of a user is accepted in step S05 of the recording sequence, multiple messages for the same user may be stored until the selection of a user is accepted again. This is because messages may be recorded consecutively for the same user.

[0077] FIG. 9 is a diagram showing an example of screen transition (foreign language utterance). In the case of a foreign language utterance, the transition of the screens displayed on the caregiver terminal 100 in the recording sequence according to this embodiment is the same as that described above until the first screen (login screen) 500, the second screen (user selection screen) 510, and the third screen (utterance start instruction screen) 520 are displayed. When an utterance start instruction is given on the third screen (utterance start instruction screen) 520, the fourth screen (utterance in progress screen) 530 is also displayed. However, what is displayed in the spoken character string display section 531 is a character string in the foreign language (e.g., English) that has been subjected to voice recognition according to the spoken foreign language (e.g., English). In FIG. 9, the character string "Left some breakfast" obtained as a result of voice recognition of the contents of the utterance "Left some breakfast" in English by the caregiver is displayed in the spoken character string display section 531.

[0078] Similarly, fifth screen (message list screen) 540 includes message character string display portion 541, in which an input character string is displayed.

[0079] Then, when a long press input (tap input in which the pressed state continues for a predetermined time or more) is made on the message character string display section 541, a delete instruction acceptance button 542 and a translation instruction acceptance button 543 are displayed superimposed on the message character string display section 541. When an input to the delete instruction acceptance button 542 is accepted, the message displayed on the message character string display section 541 is deleted. When an input to the translation instruction acceptance button 543 is accepted, step S08 of the recording sequence is performed, and a character string resulting from translation into a character string in a predetermined standard language (e.g., Japanese) that is not the same as the spoken foreign language (hereinafter referred to as a translated character string) is displayed on the translated character string display section 544. In the example of FIG. 9, the message character string display section 541 displays a message in English as a foreign language, "Left some breakfast," and the translated character string display section 544 displays a Japanese translated character string, "I left some breakfast."

[0080] The above is an example of a screen transition (speaking a foreign language). The purpose of displaying the translated character string is to record it as a character string in a standard language (for example, Japanese) in the records of the assistance recording system 1. On the other hand, the purpose of displaying the spoken character string in the character string display unit 531 is to show the original text as it is, since if the assistant is not a speaker of the standard language, it may be difficult to determine whether the translated character string reflects the intention of the utterance. This makes it easier to correct unintended expressions, including mistranslations, contained in the translated character string.

[0081] 10 is a diagram showing an example of a synchronization sequence. The synchronization sequence is started when a synchronization sequence instruction button 511 included in the second screen (user selection screen) 510 of the above-mentioned recording sequence receives an input. The synchronization sequence is not limited to this, and for example, when the caregiver terminal 100 establishes a wireless communication connection with the relay device 200, step S12 and subsequent steps described below may be performed.

[0082] First, the synchronization processing unit 117 connects to the relay device 200 (step S11). Specifically, the synchronization processing unit 117 establishes a short-range wireless communication connection with the relay device 200 via the wireless communication unit 140 in a predetermined procedure.

[0083] Then, the synchronization processing unit 117 transmits the message data to the relay device 200 (step S12). Specifically, the synchronization processing unit 117 reads out the sequence number 123c, the occurrence date and time 123d, the message text 123e, and the receipt text 123f for each assisted person ID 123a from the message data 123, identifies the caregiver ID of the logged-in caregiver as the recorder in the recorder identification unit 112, and transmits the identified caregiver ID to the relay device 200.

[0084] The message synchronization processor 212 of the relay device 200 receives the transmitted message data and the like, and records them in the message data 223 (step S13). Specifically, the message synchronization processor 212 restores the sequence number, the generation date and time, the message text, and the receipt text of the transmitted message data for each assisted person ID to a data structure similar to that of the message data 123, and stores them in the message data 223.

[0085] Then, the message synchronization processor 212 waits until it receives a synchronization instruction from the operator of the relay device 200 (step S14).

[0086] Then, when the message synchronization processor 212 receives a synchronization instruction from the operator of the relay device 200, it transmits it to the assistance record registration device 300 connected to the network 50 via the communication unit 250 (step S15). Specifically, the message synchronization processor 212 reads out the serial number, the date and time of occurrence, the message text, and the receipt text for each assisted person ID from the message data 223, adds the caregiver ID of the caregiver as the recorder, and transmits it to the assistance record registration device 300.

[0087] The above is the synchronization sequence. According to the synchronization sequence, the subject, object, content, and time of the assistance service recorded in the caregiver terminal 100 can be easily transmitted to the relay device 200, so that the work record can be transmitted to the relay device 200 and the assistance record registration device 300 without interrupting the assistance work of the caregiver. The assistance record registration device 300 accumulates the assistance record and the business record using information including the transmitted message data, and can utilize the assistance record and the business record for reporting to related parties such as the family and guarantor of the person being assisted, for billing service usage fees, and the like.

[0088] Although the embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment, and includes various modified examples. For example, in the above-mentioned embodiment, a message accompanying the implementation of the assistance service is transmitted to the assistance record registration device 300 via the relay device 200, but the present invention is not limited to this, and the message may be transmitted to the assistance record registration device 300 without passing through the relay device 200. Alternatively, if the content of the message requires an emergency contact, the message may be notified to a predetermined related person (emergency contact, etc.) of the person being assisted according to a predetermined rule.

[0089] In this case, the message may be sent using a two-way messaging service such as SNS, chat, SMS, or email. For example, if the message includes a statement that emergency contact is required, the message synchronization processing unit 212 may send the message to the email address of a specified emergency contact of the person being assisted via email. In this way, it becomes possible to quickly contact the emergency contact in the event of an emergency.

[0090] The above-mentioned embodiment examples have been described in detail to make the present invention easier to understand, and the present invention is not limited to those having all the configurations described here. In addition, it is possible to replace a part of the configuration of one example of an embodiment with the configuration of another example. It is also possible to add the configuration of another example to the configuration of one example of an embodiment. In addition, it is also possible to add, delete, or replace a part of the configuration of each example of an embodiment with another configuration. In addition, each of the above-mentioned configurations, functions, processing units, processing means, etc. may be realized in hardware by designing them as integrated circuits, for example, in part or in whole. In addition, the control lines and information lines in the figures are those that are considered necessary for explanation, and not all of them are necessarily shown. It may be considered that almost all of the configurations are connected to each other. [Explanation of symbols]

[0091] 1···Assistance recording system, 50···Network, 100···Assistant terminal, 110···Processing unit, 111···Assistance start processing unit, 112···Recorder identification unit, 113···Assisted person reception unit, 114···Speech reception unit, 115···Translation processing unit, 116···Message storage unit, 117···Synchronization processing unit, 120···Memory unit, 121···Assistant data, 122···Assisted person data, 123···Message data data, 130... display unit, 131... microphone, 132... input unit, 140... wireless communication unit, 200... relay device, 210... processing unit, 211... terminal synchronization processing unit, 212... message synchronization processing unit, 220... memory unit, 221... caregiver data, 222... assisted person data, 223... message data, 240... wireless communication unit, 250... communication unit, 300... assistance record registration device.

Claims

1. an assistance recipient reception unit that receives a selection of an assistance recipient to receive assistance services; a speech receiving unit that receives information related to the assistance record of the selected person being assisted by voice input and converts the information into a string of characters; a message storage unit that stores the character string as a message in the assistance record of the person being assisted for a predetermined period of time; A caregiver terminal comprising:

2. The caregiver terminal according to claim 1, a synchronization processing unit that manages a connection of short-range wireless communication with a predetermined relay device, and transmits the message to the predetermined relay device via the short-range wireless communication when the connection is established; A caregiver terminal comprising:

3. The caregiver terminal according to claim 2, The synchronization processing unit transmits, in addition to the message, information specifying a recorder who is a provider of the assistance service and a time when the characterization was performed to the predetermined relay device. A caregiver terminal comprising:

4. The caregiver terminal according to claim 1, When the voice input is in a predetermined foreign language, the speech receiving unit performs voice recognition according to the foreign language to identify the character string in the foreign language, and translates the character string into a predetermined language that is not the same as the foreign language. A caregiver terminal comprising:

5. The caregiver terminal according to claim 4, the message storage unit includes both the character string and a translated character string in the message of the assistance record. A caregiver terminal comprising:

6. The caregiver terminal according to claim 1, A wearing device is provided to be worn on the arm or head of the recorder who is the provider of the assistance service. A caregiver terminal comprising:

7. The caregiver terminal according to claim 1, The speech receiving unit displays the character string as text. A caregiver terminal comprising:

8. A method for recording assistance using a caregiver terminal, comprising: The caregiver terminal includes: a step of accepting a selection of a person to be assisted who will receive the assistance service; a speech receiving step of receiving information related to the assistance record of the selected person being assisted by voice input and converting the information into a character string; a message storage step of storing the character string as a message of the assistance record of the person being assisted for a predetermined period of time; A method for recording assistance, comprising:

9. The present invention includes a caregiver terminal that is worn by a caregiver providing care services via a wearing device, and a relay device capable of communicating with the caregiver terminal via wireless communication, The caregiver terminal includes: an assistance recipient reception unit that receives a selection of an assistance recipient to receive assistance services; a speech receiving unit that receives information related to the assistance record of the selected person being assisted by voice input and converts the information into a string of characters; a message storage unit that stores the character string as a message in the assistance record of the person being assisted for a predetermined period of time; a synchronization processing unit that manages a wireless communication connection with the relay device and transmits the message to the relay device via the wireless communication when the connection is established; Equipped with The relay device includes a communication unit that communicates with the caregiver terminal via wireless communication; A processing unit that stores the message in a predetermined storage unit upon receiving the message. An assistance record system.

10. The assistance recording system according to claim 9, The relay device transmits the list of the assisted persons to the caregiver terminal. An assistance record system.

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