Information processing system, terminal device, control program, and control method

Abstract

To provide an information processing system which can prevent lack of necessary information during handover.SOLUTION: An information processing system is provided, comprising a message information reception unit for receiving input of message information regarding a care recipient, a processing unit for performing natural language analysis processing on the received message information, a determination unit for determining items that have not been passed on in the received message information, and an output unit for outputting a processing result of the processing unit and a determination result of the determination unit.SELECTED DRAWING: Figure 8

Description

[Technical Field]

[0001] The present invention relates to an information processing system, a terminal device, a control program, and a control method. [Background technology]

[0002] Japan has seen a remarkable increase in life expectancy due to improvements in living standards, sanitary conditions, and medical standards that came with the rapid economic growth after the war. This, combined with a declining birth rate, has led to an aging society with a high aging rate. In such an aging society, it is expected that the number of people requiring care, such as nursing care, due to illness, injury, and aging, will increase.

[0003] Care staff who provide care such as nursing and caregiving usually work in shifts. Care staff pass on information about the care recipient that needs to be handed over to the staff member who will be in charge of caring for that care recipient in the next shift.

[0004] In the transfer of information, caregivers can take their own notes about the person receiving care, write down the notes in a handover notebook, and then use the notebook to verbally transfer the information. The care staff member who receives the handover can then check the handover notebook.

[0005] The following prior art is disclosed in Patent Document 1 below. Input of diary report information, contact information, condition observation information, nursing care service information, care recipient information, and vital sign information is accepted and stored. Based on the vital sign information, caution information regarding the content of nursing care services to be provided to the care recipient is notified. The stored information, caution information, nursing care daily schedule information, and vital sign daily schedule information that graphs the vital sign values of the care recipient over a specified period are generated as display information. This allows nursing care records to be created efficiently with simple operations. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Patent Publication No. 2021-189844 Summary of the Invention [Problem to be solved by the invention]

[0007] However, when a transfer is made between staff of different professions, such as caregivers and nurses, the information provided may not be sufficient and more specific information may be required. Also, if the information required for the transfer is missing at the time of inputting the information for the transfer, it may be difficult to remember and add it later. The above prior art cannot address these problems.

[0008] The present invention has been made to solve such problems, and aims to provide an information processing system, a terminal device, a control program, and a control method that can prevent a lack of necessary information during a handover. [Means for solving the problem]

[0009] The above-mentioned problems of the present invention are solved by the following means.

[0010] (1) An information processing system having a contact information receiving unit that receives input of contact information regarding a care recipient, a processing unit that performs natural language analysis processing on the received contact information, a judgment unit that determines which items in the received contact information are missing for handover, and an output unit that outputs the processing results by the processing unit and the judgment results by the judgment unit.

[0011] (2) The information processing system according to (1) above, wherein the natural language analysis process includes summarization, and the processing unit performs the summarization process on the message information.

[0012] (3) The information processing system according to (1) or (2) above, wherein the logic unit and the judgment unit are configured by a single AI.

[0013] (4) The information processing system according to (1) or (2) above, wherein the determination unit determines the items missing from the transfer based on the processing results by the processing unit.

[0014] (5) An information processing system according to (1) or (2) above, comprising a correction receiving unit that receives corrections for items that are insufficient in the transfer of information as determined by the determination unit.

[0015] (6) a contact information receiving unit that receives input of contact information regarding the care recipient; A terminal device having a transmitting unit that transmits the received message information to an information processing device having a processing unit that performs natural language analysis processing on the message information and a judgment unit that judges whether the message information is missing information for handover, a receiving unit that receives the processing results by the processing unit and the judgment results by the judgment unit from the information processing device, and an output unit that outputs the received processing results and judgment results.

[0016] (7) The terminal device according to (6) above, wherein the natural language analysis process includes summarization, and the processing unit performs the summarization process on the message information.

[0017] (8) The terminal device according to (6) or (7) above, wherein the processing unit and the determination unit are configured by a single AI.

[0018] (9) The terminal device according to (6) or (7) above, wherein the determination unit determines the items missing from the transfer based on the processing result by the processing unit.

[0019] (10) A terminal device according to (6) or (7) above, having a correction accepting unit that accepts corrections to items that are insufficient in the transfer of information as determined by the determining unit.

[0020] (11) A control program for causing a computer to execute a process comprising the steps of: (a) accepting input of contact information regarding a care recipient; (b) performing natural language analysis processing on the accepted contact information; (c) determining in the accepted contact information what items are missing for handover; and (d) outputting the processing results of step (b) and the determination results of step (c).

[0021] (12) The control program according to (11) above, wherein the natural language analysis process includes summarization, and in step (b), the summarization process is performed on the message information.

[0022] (13) The control program according to (11) or (12) above, wherein the steps (b) and (c) are executed by a single generating AI.

[0023] (14) The control program according to (11) or (12) above, wherein in step (c), it is determined whether there are any items missing from the transfer based on the processing result in step (b).

[0024] (15) The control program according to (11) or (12) above, wherein the processing includes a step (e) of accepting corrections for items that are insufficient in the transfer of information, as determined in the step (c).

[0025] (16) A control method executed by an information processing device, comprising the steps of: (a) accepting input of contact information regarding a care recipient; (b) performing natural language analysis processing on the accepted contact information; (c) determining which items in the accepted contact information are missing for handover; and (d) outputting the processing results in step (b) and the determination results in step (c).

[0026] (17) The control method according to (16) above, wherein the natural language analysis process includes summarization, and in step (b), the summarization process is performed on the message information.

[0027] (18) The control method according to (16) or (17) above, wherein the steps (b) and (c) are executed by a single generating AI.

[0028] (19) The control method according to (16) or (17) above, wherein in step (c), a determination is made as to whether there are any missing items in the transfer based on the processing result in step (b).

[0029] (20) The control method according to (16) or (17) above, further comprising a step (e) of accepting corrections for the items that are insufficient in the transfer of information, as determined in the step (c). [Effects of the Invention]

[0030] The system performs natural language analysis on the received message information, determines which items are missing from the message information for handover, and outputs the results of the processing and determination. This prevents the input of missing message information and, by aligning the granularity, prevents the lack of information necessary for handover. [Brief explanation of the drawings]

[0031] [Figure 1] FIG. 1 is a diagram illustrating an overall configuration of an information processing system. [Figure 2] FIG. 2 is a block diagram showing a schematic configuration of a management server. [Figure 3] FIG. 2 is a block diagram showing the functions of a control unit of the management server. [Figure 4] FIG. 10 is a diagram showing an example of a correspondence table for required input items, etc. [Figure 5] FIG. 2 is a block diagram showing a schematic configuration of a mobile terminal. [Figure 6] FIG. 10 is a diagram showing an information reception screen. [Figure 7]FIG. 10 is a diagram showing a transfer confirmation screen. [Figure 8] 10 is a flowchart showing the operation of the management server. [Figure 9] FIG. 2 is a block diagram showing the functions of a control unit of the management server. [Figure 10] FIG. 2 is a block diagram showing functions of a control unit of the mobile terminal. [Figure 11] FIG. 2 is a block diagram showing the functions of a control unit of the management server. [Figure 12] 10 is a flowchart showing the operation of the mobile terminal. [Figure 13] 10 is a flowchart showing the operation of the management server. DETAILED DESCRIPTION OF THE INVENTION

[0032] An information processing system, a terminal device, a control program, and a control method according to an embodiment of the present invention will be described below with reference to the drawings. In the drawings, identical elements are designated by the same reference numerals, and duplicated explanations will be omitted. Also, the dimensional proportions in the drawings are exaggerated for the sake of explanation, and may differ from the actual proportions.

[0033] In this specification, a care recipient who receives care such as nursing care or caregiving broadly includes anyone who needs nursing care or caregiving, and includes, for example, people who require nursing care, people who need support, and patients.

[0034] (First embodiment) FIG. 1 is a diagram showing the overall configuration of an information processing system 1. As shown in FIG. 1, the information processing system 1 includes a management server 10, a fixed terminal 20, and one or more mobile terminals 30. These are connected to each other so that they can communicate with each other via a network 40, such as a LAN (Local Area Network), a telephone network, or a data communication network, either wired or wirelessly. The network 40 may include a repeater that relays communication signals. In the example shown in FIG. 1, the mobile terminal 30 is connected to the management server 10 and the fixed terminal 20 so that they can communicate with each other via a network 40, such as a wireless LAN (for example, a LAN conforming to the IEEE 802.11 standard) that includes an access point 41.

[0035] The mobile terminal 30 can be carried by each of the care staff 50 who care for the care recipient.

[0036] The information processing system 1 may be configured only by the management server 10. The information processing system 1 may be configured only by the management server 10 and the mobile terminal 30.

[0037] The management server 10 and the fixed terminal 20 are preferably installed in buildings such as elderly care facilities, hospitals, etc. The management server 10 can be configured as an on-premise server or a cloud server.

[0038] (Management Server 10) 2 is a block diagram showing a schematic configuration of the management server 10. The management server 10 includes a control unit 11, a communication unit 12, and a storage unit 13. These components are interconnected by a bus. The management server 10 constitutes an information processing device.

[0039] The control unit 11 is configured with a CPU (Central Processing Unit) and memories such as RAM (Random Access Memory) and ROM (Read Only Memory), and controls each part of the management server 10 and performs arithmetic processing according to a program.

[0040] The communication unit 12 is an interface for communicating with other devices including, for example, the fixed terminal 20 and the mobile terminal 30 via the network 40, and may be, for example, a LAN card.

[0041] The storage unit 13 is configured by an HDD, an SSD, etc. The storage unit 13 stores various programs and various data.

[0042] 3 is a block diagram showing the functions of the control unit 11. The control unit 11 executes a program to function as a message information receiving unit 111, a processing unit 112, a determination unit 113, an output unit 114, and a correction receiving unit 115.

[0043] The message information receiving unit 111 receives message information related to the care recipient. Specifically, the message information receiving unit 111 creates an information reception screen 341 (see FIG. 6 ) for receiving message information related to the care recipient and transmits it to the mobile terminal 30. The message information receiving unit 111 can transmit the information reception screen 341 to the mobile terminal 30 in response to a request from the mobile terminal 30. As will be described later, the mobile terminal 30 can display the information reception screen 341 using a browser. The message information receiving unit 111 receives message information input by the care staff 50 in the mobile terminal 30 by receiving it from the mobile terminal 30. The message information receiving unit 111 can register the received message information by storing it in the memory unit 13.

[0044] The message information is information that the care staff 50 considers should be passed on regarding the care recipient. Therefore, the message information received by the message information receiving unit 111 may vary depending on the care staff 50. The message information includes, for example, the appearance, condition, behavior, amount of food and drink intake, and vital data of the care recipient, as well as the care received by the care recipient.

[0045] The processing unit 112 performs natural language analysis on the message information received by the message information receiving unit 111. The processing unit 112 may perform natural language analysis on the message information in response to a request from the mobile terminal 30. Specifically, the processing unit 112 performs natural language analysis on the registered message information. Natural language analysis is a technique in which an AI analyzes large amounts of text data. The natural language analysis may be performed using a generative AI. For example, the natural language analysis may be performed using ChatGPT. The natural language analysis may include summarization. The natural language analysis may be any process for standardizing the message information input by the care staff 50 into a certain format. For simplicity of explanation, the natural language analysis will be described below using an example in which the natural language analysis is summarization by a generative AI.

[0046] Presettings for summarization are made in the processing unit 112. Specifically, a prompt for causing the generation AI to perform summarization is registered by previously storing it in the storage unit 13. The prompt includes, for example, an instruction to create a summary in the form of a bulleted list of content (message information) for each specified item. The specified items include, for example, vital signs, snacks, nursing care, mood, wake-up care, oral care, bedtime care, rounds, meals, hydration, bathing, excretion, falls, and schedules.

[0047] The determination unit 113 determines which items (hereinafter also referred to as "missing items") are missing for the transfer in the message information received by the message information receiving unit 111. The determination unit 113 can determine which items are missing based on the processing result (hereinafter also simply referred to as "processing result") of the summary processing by the processing unit 112. The determination unit 113 can be configured by an algorithm for determining which items are missing, without using a generation AI.

[0048] The determination unit 113 is preset to determine whether there are any missing items. Specifically, required input items, which are items that are absolutely necessary for the handover, are specified, and the granularity of the message information to be entered into the items is set. Granularity refers to the level of detail of the message information. For example, the granularity specification includes a specification that "entry in ml units is required" for the "hydration" item. The specification of required input items and the granularity of the message information to be entered into the items can be made, for example, using a required input item correspondence table in which a flag and granularity are associated for each item (summary item).

[0049] FIG. 4 is a diagram showing an example of a correspondence table of required input items, etc.

[0050] In the example of FIG. 4, items (summary items) with a flag set to "1" are required input items. Items with a flag set to "0" are not required input items. Therefore, the "hydration" item is a required input item. Furthermore, the granularity of the "hydration" item is set to "input in ml units is required." Therefore, for example, even if the processing unit 112 produces a summarization processing result of "hydration has been performed," the "hydration" item is determined to be a missing item. For example, if the processing unit 112 produces a summarization processing result of "100 ml of hydration has been performed," the "hydration" item is not determined to be a missing item. Note that, in order to obtain a summarization processing result of "100 ml of hydration has been performed," information corresponding to the summarization processing result should be included in the message information received by the message information receiving unit 111. For the "bathing" item with a flag set to "0," even if information related to "bathing" is not included in the message information received by the message information receiving unit 111, the "bathing" item is not determined to be a missing item. That is, even if the processing unit 112 gives a summary processing result of "no special notes," it is not determined that there are missing items.

[0051] The output unit 114 outputs the processing result by the processing unit 112 and the determination result by the determination unit 113. Specifically, the output unit 114 creates a handover confirmation screen 343 (see FIG. 7 ) that outputs (displays) the processing result of the summarization process by the processing unit 112, and transmits it to the mobile terminal 30. The output unit 114 can transmit the handover confirmation screen 343 to the mobile terminal 30 in response to a request from the mobile terminal 30. As will be described later, the mobile terminal 30 can display the handover confirmation screen 343 using a browser.

[0052] The output unit 114 may output the determination result by the determination unit 113 by highlighting the items (summary items) that are missing on the transfer confirmation screen 343. The output unit 114 may also output the determination result by the determination unit 113 by, for example, displaying them as a pop-up on the mobile terminal 30. Examples of highlighting include marking, highlighted text, and underlining.

[0053] The correction receiving unit 115 receives corrections for the missing items. Specifically, the corrections for the missing items made on the transfer confirmation screen 343 displayed on the mobile terminal 30 are received from the mobile terminal 30. In this way, the correction receiving unit 115 can receive the corrections for the missing items.

[0054] (Fixed terminal 20) The fixed terminal 20 is a PC (Personal Computer) and includes a control unit, a storage unit, a display unit, a communication unit, an input unit, etc. The functions of the control unit, storage unit, and communication unit are similar to the functions of the corresponding components of the management server 10, and therefore description thereof will be omitted.

[0055] The input unit accepts input of various instructions and information from the administrator. The control unit performs various registrations in the management server 10 based on the instructions and information accepted by the input unit. The control unit registers care recipients in the management server 10 in association with the care staff 50 in charge of the care recipients. The control unit registers in the management server 10 the units to which each care recipient belongs. The control unit accepts instructions for presetting the processing unit 112 and determination unit 113 of the management server 10 from the administrator or the like, and performs the presetting in the management server 10.

[0056] (Mobile terminal 30) 5 is a block diagram showing a schematic configuration of the mobile terminal 30. The mobile terminal 30 includes a control unit 31, a wireless communication unit 32, a memory unit 33, a display unit 34, an input unit 35, and an audio input / output unit 36. These components are connected to each other via a bus. The mobile terminal 30 may be configured by a communication terminal device that can be carried by the care staff 50, such as a tablet computer, a smartphone, or a mobile phone. The mobile terminal 30 constitutes a terminal device.

[0057] The control unit 31 has the same basic components as the control unit 11 of the management server 10, such as a CPU, RAM, and ROM.

[0058] The wireless communication unit 32 has a function of performing wireless communication according to standards such as Wi-Fi and Bluetooth (registered trademark), and performs wireless communication with each device directly or via an access point 41.

[0059] The storage unit 33 stores various data and programs and is configured by, for example, a flash memory.

[0060] The display unit 34 and the input unit 35 are touch panels, and a touch sensor as the input unit 35 is provided on the display surface of the display unit 34 which is made up of a liquid crystal or the like.

[0061] The voice input / output unit 36 is configured with, for example, a speaker and a microphone. The voice input / output unit 36 enables voice communication between the care staff 50 and other mobile terminals 30 via the wireless communication unit 32.

[0062] The control unit 31 receives the information reception screen 341 from the management server 10 via the wireless communication unit 32. The control unit 31 causes the information reception screen 341 to be displayed on the display unit 34 via a browser. The control unit 31 can display the information reception screen 341 when an instruction to display the information reception screen 341 is input by the care staff 50 via the input unit 35.

[0063] The control unit 31 receives, via the input unit 35, message information input by the care staff 50 on the information reception screen 341. The control unit 31 transmits the message information to the management server 10 via the wireless communication unit 32.

[0064] FIG. 6 is a diagram showing the information reception screen 341.

[0065] 6, an information reception screen 341 is displayed by selecting an information input button 345 on the display unit 34. When the information input button 345 on the display unit 34 is selected, the control unit 31 requests the management server 10 to transmit the information reception screen 341. As a result, the control unit 31 receives the information reception screen 341.

[0066] On the information reception screen 341, it is possible to input the name of the care recipient, contact information, and date and time.

[0067] The name of the care recipient is registered as "user" on the information reception screen 341. In the example of Fig. 6, the name of the care recipient can be selected using a pull-down menu.

[0068] The message information can be entered as text in the "Registration Content" field on the information reception screen 341. The control unit 31 may convert the voice of the care staff 50 input to the microphone of the voice input / output unit 36 into text and enter the resulting text into the "Registration Content". The conversion of voice into text can be performed using known voice recognition technology. This allows the care staff 50 to input the message information by voice.

[0069] The date and time can be entered as text in the "Date" and "Time" fields. The date and time can be entered by the care staff 50. The date and time may also be entered automatically by the control unit 31. In this case, the date and time when the care staff 50 entered an instruction to register the message information can be automatically entered. An instruction to register the message information is given by selecting the "Register" button.

[0070] When the "Register" button is selected, the control unit 31 transmits the entered name of the care recipient, message information, and date and time to the management server 10.

[0071] The control unit 31 receives the handover confirmation screen 343 from the management server 10 via the wireless communication unit 32. The control unit 31 causes the handover confirmation screen 343 to be displayed on the display unit 34 via a browser. The control unit 31 can display the handover confirmation screen 343 when an instruction to output the processing results of the summary processing by the management server 10 is input by the care staff 50 via the input unit 35.

[0072] FIG. 7 is a diagram showing the transfer confirmation screen 343.

[0073] 7, a transfer request confirmation screen 343 is displayed by selecting a transfer request confirmation button 347 on the display unit 34. When the transfer request confirmation button 347 on the display unit 34 is selected, the control unit 31 requests the management server 10 to transmit the transfer request confirmation screen 343. As a result, the control unit 31 receives the transfer request confirmation screen 343.

[0074] The transfer confirmation screen 343 displays the processing results obtained by summarizing the contact information registered on the day the care staff 50 makes the transfer. The transfer confirmation screen 343 may be configured so that all processing results can be displayed by scrolling the scroll bar.

[0075] In the example of Figure 7, as a processing result of the summarization process, message information is displayed (output) in bullet points for each of a plurality of items. For example, for the item "Mood", message information "No appetite" is displayed. The item "Hydration" is highlighted with a bold frame. As a result, the message information displays (outputs) the determination result that there is a shortage of "Hydration".

[0076] On the transfer confirmation screen 343, the processing results of the summary processing are displayed with the message information for each item being modifiable. The care staff 50 can modify any missing items on the transfer confirmation screen 343. That is, the care staff 50 can modify to fill in any missing items on the transfer confirmation screen 343. When the register button 349 is selected on the transfer confirmation screen 343, the control unit 31 transmits the modified processing results to the management server 10. As a result, the modified processing results are registered in the management server 10 as message information for the transfer.

[0077] 8 is a flowchart showing the operation of the management server 10. This flowchart can be executed by the control unit 11 of the management server 10 in accordance with a program.

[0078] The control unit 11 determines whether or not the input of message information has been accepted (S101). That is, the control unit 11 determines whether or not the message information input at the mobile terminal 30 has been received from the mobile terminal 30. If the control unit 11 determines that the input of message information has not been accepted (S101: NO), it executes step S101 again.

[0079] When the control unit 11 determines that the input of message information has been received (S101: YES), it executes a summarization process on the message information (S102).

[0080] The control unit 11 determines whether there are any missing items based on the results of the summarization process (S103).

[0081] The control unit 11 outputs the results of the summarization process and the results of determining whether there are any missing items (S104).

[0082] If it is determined that there is a missing item (S105: YES), the control unit 11 determines whether the missing item has been corrected (S106). If it is determined that the missing item has not been corrected (S106: NO), the control unit 11 executes step S106 again. If it is determined that the missing item has been corrected (S106: YES), the control unit 11 returns to step S103 and executes the process.

[0083] If it is determined in step S105 that there are no missing items (S105: NO), the control unit 11 determines whether the registration button 349 has been selected (S107). If it is determined that the registration button 349 has not been selected (S107: NO), the control unit 11 executes step S107 again.

[0084] When the control unit 11 determines that the registration button 349 has been selected (S107: YES), it registers the processing result of the summarization process as message information for the transfer (S108).

[0085] (Second embodiment) The second embodiment will be described. The present embodiment differs from the first embodiment in the following points. In the first embodiment, the determination unit 113 determines deficiencies based on the processing results by the processing unit 112. On the other hand, in the present embodiment, the determination unit 113 is included in the processing unit 112. That is, the processing unit 112 and the determination unit 113 are configured by a single AI. In other respects, the present embodiment is similar to the first embodiment, and therefore, redundant explanations will be omitted or simplified.

[0086] (Management Server 10) 9 is a block diagram showing the functions of the control unit 11. By executing a program, the control unit 11 functions as a message information receiving unit 111, a processing unit 112, an output unit 114, and a correction receiving unit 115. The functions of the processing unit 112 include the functions of the determination unit 113. In other words, summarization processing and determination of missing items are performed by one AI. Below, an example will be explained in which the AI that performs summarization processing and determination of missing items is a generation AI.

[0087] Presettings are made to the processing unit 112. Specifically, a prompt for causing the generation AI to perform summarization is registered by previously storing it in the storage unit 13. The prompt includes, for example, an instruction to create a summary in the form of a bulleted list of content (message information) for each specified item. Examples of the items include vital signs, snacks, nursing treatment, mood, wake-up care, oral care, bedtime care, rounds, meals, hydration, bathing, excretion, falls, and schedules. The prompt also specifies required input items, which are items absolutely necessary for the handover, and the granularity of the message information to be entered into the items. The required input items and the granularity of the message information to be entered into the items can be specified using a correspondence table for required input items, etc. In this case, the prompt includes an instruction to create a summary using the correspondence table for required input items, etc. The message information accepted by the message information accepting unit 111 and the correspondence table for required input items, etc. are input to the processing unit 112. The processing unit 112 outputs the results of the summarization process and the results of determining whether there are any missing items.

[0088] (Third embodiment) A third embodiment will be described. The present embodiment differs from the first embodiment in the following respects. In the first embodiment, the management server 10 creates an information reception screen 341 and a handover confirmation screen 343, and displays them on the mobile terminal 30 using a browser. That is, the control unit 11 of the management server 10 functions as the message information reception unit 111, the output unit 114, and the correction reception unit 115. In contrast, in the present embodiment, the mobile terminal 30 creates and displays the information reception screen 341 and the handover confirmation screen 343. The management server 10 then performs summarization processing and determines whether there are any missing items. That is, the control unit 31 of the mobile terminal 30 functions as the message information reception unit 311, the output unit 314, and the correction reception unit 315 (see FIG. 10). In other respects, this embodiment is similar to the first embodiment, and therefore, redundant explanations will be omitted or simplified.

[0089] (Mobile terminal 30) 10 is a block diagram showing the functions of the control unit 31. By executing a program, the control unit 31 functions as a message information receiving unit 311, a transmission control unit 312, a reception control unit 313, an output unit 314, and a correction receiving unit 315. The transmission control unit 312 and the wireless communication unit 32 constitute a transmitting unit. The reception control unit 313 and the wireless communication unit 32 constitute a receiving unit.

[0090] The message information receiving unit 111 receives message information related to the care recipient. Specifically, the message information receiving unit 111 creates an information reception screen 341 and displays it on the display unit 34. The message information receiving unit 111 receives message information input by the care staff 50 on the information reception screen 341. The message information receiving unit 111 can register the received message information by storing it in the memory unit 33.

[0091] The transmission control unit 312 transmits the message information received by the message information receiving unit 111 to the management server 10 via the wireless communication unit 32 .

[0092] The reception control unit 313 receives from the management server 10 the processing results of the summarization process performed by the management server 10 and the results of the determination of missing items.

[0093] The output unit 314 outputs the received processing result and determination result. Specifically, the output unit 314 creates a transfer confirmation screen 343 and displays it on the display unit .

[0094] The output unit 314 may output the determination result by highlighting the missing items on the transfer confirmation screen 343. The output unit 114 may also output the determination result by the determination unit 113 on the display unit 34, for example, by displaying it as a pop-up.

[0095] The correction receiving unit 315 receives corrections for the missing items. Specifically, the correction receiving unit 315 can receive corrections for the missing items made on the transfer confirmation screen 343 displayed on the display unit 34.

[0096] (Management Server 10) 11 is a block diagram showing the functions of the control unit 11. The control unit 31 functions as a processing unit 112 and a determination unit 113 by executing a program.

[0097] The processing unit 112 performs a summary process on the message information received from the mobile terminal 30 and transmits the processing result to the mobile terminal 30.

[0098] The determining unit 113 determines whether there are any missing items based on the processing result of the summarization process by the processing unit 112, and transmits the determination result to the mobile terminal 30.

[0099] 12 is a flowchart showing the operation of the mobile terminal 30. This flowchart can be executed by the control unit 31 of the mobile terminal 30 in accordance with a program.

[0100] The control unit 31 determines whether or not the input of message information has been accepted (S201). If the control unit 31 determines that the input of message information has not been accepted (S201: NO), it executes step S201 again.

[0101] When the control unit 31 determines that input of message information has been accepted (S201: YES), it transmits the accepted message information to the management server 10 (S202).

[0102] The control unit 31 receives the processing result of the summarization process by the management server 10 and the determination result of the missing items from the management server 10 (S203).

[0103] The control unit 31 outputs the received processing result and determination result (S204).

[0104] 12 is a flowchart showing the operation of the management server 10. This flowchart can be executed by the control unit 11 of the management server 10 in accordance with a program.

[0105] The control unit 11 receives message information from the mobile terminal 30 (S301).

[0106] The control unit 11 executes a summarization process on the received message information (S302).

[0107] The control unit 11 determines whether there are any missing items based on the results of the summarization process (S303).

[0108] The control unit 11 transmits the results of the summarization process and the results of determining whether there are any missing items to the mobile terminal 30 (S304).

[0109] The embodiment has the following advantages.

[0110] The system performs natural language analysis on the received message information, determines which items are missing from the message information for handover, and outputs the results of the processing and determination. This prevents the input of missing message information and, by aligning the granularity, prevents the lack of information necessary for handover.

[0111] Furthermore, the natural language analysis process includes summarization, which is performed on the message information, allowing for the transfer of information using concise, complete message information.

[0112] In addition, one AI performs natural language analysis processing and determines whether there are any missing information for handover, making it possible to perform natural language analysis processing and determine whether there are any missing information for handover with a simpler configuration.

[0113] Furthermore, the system determines whether there are any missing items for the handover based on the results of natural language analysis of the message information, thereby enabling the system to determine whether there are any missing items for the handover with a flexible and simple configuration.

[0114] In addition, corrections to the items that are judged to be insufficient for the transfer of information are accepted. This allows the information for the transfer of information to be corrected easily and directly.

[0115] The configuration of the information processing system 1 described above is a main configuration for explaining the features of the above embodiment, but is not limited to the above configuration and can be modified in various ways within the scope of the claims. Furthermore, configurations that are included in general information processing systems are not excluded.

[0116] For example, the functions of the management server 10 may be provided in the fixed terminal 20 or any of the mobile terminals 30.

[0117] Furthermore, the management server 10, the fixed terminal 20, and the mobile terminal 30 may each be configured by a plurality of devices, or any of a plurality of devices may be configured as a single device.

[0118] In addition, some steps may be omitted from the above-described flowcharts, other steps may be added, some of the steps may be executed simultaneously, or one step may be divided into multiple steps and executed.

[0119] The means and methods for performing various processes in the information processing system 1 described above can be realized by either a dedicated hardware circuit or a programmed computer. The programs may be provided by a computer-readable recording medium such as a USB memory or a DVD (Digital Versatile Disc)-ROM, or may be provided online via a network such as the Internet. In this case, the programs recorded on the computer-readable recording medium are typically transferred to and stored in a storage unit such as a hard disk. The programs may be provided as standalone application software or may be incorporated as a function into the software of a device such as a detection unit. [Explanation of symbols]

[0120] 1 Information processing system, 10 Management Server, 11 control section, 111 Contact Information Reception Department, 112 processing unit, 113 Judgment Department, 114 output section, 115 Correction Reception Department, 12 Communications Department, 13 storage section, 20 fixed terminals, 30 mobile devices, 31 control section, 311 Contact Information Reception Department, 312 transmission control section, 313 Receiving control section, 314 output section, 315 Correction Reception Department, 32 Radio Communication Department, 33 Memory section, 34 Display section, 35 input section, 36 Audio input / output unit, 40 networks, 41 access points, 50 care staff.

Claims

1. a contact information receiving unit that receives input of contact information regarding the care recipient; a processing unit that performs natural language analysis processing on the received message information; a determination unit that determines whether there are any items missing for handover in the received communication information; an output unit that outputs a processing result by the processing unit and a determination result by the determination unit; An information processing system having the above.

2. the natural language analysis process includes summarization, The information processing system according to claim 1 , wherein the processing unit performs the summarization process on the message information.

3. The information processing system according to claim 1 , wherein the processing unit and the determination unit are configured by a single AI.

4. The information processing system according to claim 1 , wherein the determining unit determines whether there are any missing items in the transfer request based on the processing result by the processing unit.

5. The information processing system according to claim 1 , further comprising a correction receiving unit that receives corrections for items that are insufficient in the transfer of information, as determined by the determining unit.

6. a contact information receiving unit that receives input of contact information regarding the care recipient; a transmitting unit that transmits the received message information to an information processing device having a processing unit that performs natural language analysis processing on the message information and a determining unit that determines whether there are any items in the message information that need to be passed on; a receiving unit that receives a processing result by the processing unit and a determination result by the determination unit from the information processing device; an output unit that outputs the received processing result and the determination result; A terminal device having the above configuration.

7. the natural language analysis process includes summarization, The terminal device according to claim 6 , wherein the processing unit performs the summarization process on the message information.

8. The terminal device according to claim 6 or 7, wherein the processing unit and the determination unit are configured by a single AI.

9. The terminal device according to claim 6 , wherein the determining unit determines an item missing from the transfer request based on the processing result by the processing unit.

10. The terminal device according to claim 6 or 7, further comprising a correction receiving unit that receives corrections for items that are insufficient in the transfer of information, as determined by the determining unit.

11. (a) accepting input of contact information regarding a care recipient; (b) performing natural language analysis processing on the received message information; a step (c) of determining whether there are any missing items in the received communication information for handover; a step (d) of outputting the processing result in the step (b) and the determination result in the step (c); A control program for causing a computer to execute a process having the above.

12. the natural language analysis process includes summarization, 12. The control program according to claim 11, wherein in said step (b), said summarization process is performed on said message information.

13. 13. The control program according to claim 11, wherein the steps (b) and (c) are performed by a single generating AI.

14. 13. The control program according to claim 11, wherein in said step (c), a determination is made as to whether there are any items missing from said transfer based on said processing result in said step (b).

15. 13. The control program according to claim 11, wherein the process further comprises a step (e) of accepting corrections for items that are insufficient in the transfer of information, as determined in the step (c).

16. A method executed by an information processing device, comprising: (a) accepting input of contact information regarding a care recipient; (b) performing natural language analysis processing on the received message information; a step (c) of determining whether there are any missing items in the received communication information for handover; a step (d) of outputting the processing result in the step (b) and the determination result in the step (c); A control method comprising:

17. the natural language analysis process includes summarization, 17. The control method according to claim 16, wherein in said step (b), said summarization process is performed on said message information.

18. 18. The control method according to claim 16 or 17, wherein steps (b) and (c) are performed by a single generating AI.

19. 18. The control method according to claim 16, wherein in the step (c), a matter missing in the transfer is determined based on the processing result in the step (b).

20. 18. The control method according to claim 16, further comprising: a step (e) of accepting corrections for items that are insufficient in the transfer determined in the step (c).

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