Apparatus, method and program for supporting improvement of facility turnover rate

Abstract

To effectively improve turnover rate of a facility and satisfy users who are waiting to enter.SOLUTION: An apparatus 30 for supporting improvement of facility turnover rate includes: an exit request receiving unit 31 which receives an exit request 310, from a terminal 41 of a user who is waiting to enter a facility, to an admitted user to leave the facility in exchange for payment of a compensation; a presentation unit 32 which presents the exit request 310 to a terminal 42 of the admitted user; an exit acceptance receiving unit 33 which receives exit acceptance information 330 indicating that the exit request 310 is accepted, from the terminal 42 of the admitted user; a notification unit 34 which transmits request establishment information 340 to the terminal 41 of the waiting user who issued the exit request 310, in accordance with the reception of the exit acceptance information 330; and an output unit 35 which outputs, to an external device 43, compensation processing information 350 indicating a compensation is to be paid to the admitted user who accepted the exit request 310 from the waiting user who issued the exit request 310.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a facility turnover rate improvement support device, a facility turnover rate improvement support method, and a facility turnover rate improvement support program. [Background technology]

[0002] In popular restaurants and other establishments, there are many cases where customers who have already finished eating chat with each other without leaving promptly while there are many customers waiting to enter. In such cases, customers who have already finished eating do not leave promptly, which reduces the restaurant's turnover rate and leads to a decrease in sales. Furthermore, customers who are waiting to enter the restaurant may be forced to wait a long time before being allowed to enter, which may result in a decrease in customer satisfaction. Therefore, there is a need for technology that helps improve the turnover rate of restaurants and other establishments by encouraging customers to leave.

[0003] In relation to the above-mentioned technology, Patent Document 1 discloses a device that compares the length of stay declared by a customer visiting a restaurant with the actual length of stay of the customer, and determines to give an incentive to the customer if the actual length of stay is within the declared length of stay. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2022-026222 Summary of the Invention [Problem to be solved by the invention]

[0005] In a facility such as a restaurant, some users (customers) waiting to enter do not mind waiting, while others become increasingly dissatisfied with the wait. For example, by reducing the waiting time of such users who are dissatisfied with having to wait to enter, it is possible to more effectively improve the turnover rate of the facility and the customer satisfaction of users waiting to enter. In other words, the challenge is to more effectively improve the turnover rate of the facility and the customer satisfaction of users waiting to enter. The technology in Patent Document 1 cannot be said to be sufficient to solve this problem.

[0006] A primary object of the present invention is to more effectively improve the turnover rate of a facility and the customer satisfaction of users waiting to enter. [Means for solving the problem]

[0007] A facility turnover rate improvement support device according to one embodiment of the present invention comprises an exit request receiving means for receiving an exit request from the terminal of a user waiting to enter a facility, the exit request representing a request to leave the facility by paying a reward to an entered user who has already entered the facility; a presentation means for presenting the received exit request to the terminal of the entered user; an exit acceptance receiving means for receiving exit acceptance information from the terminal of the entered user representing acceptance of the exit request; a notification means for, in response to acceptance of the exit acceptance information, notifying the terminal of the waiting user who issued the exit request of request acceptance information representing that the exit request has been accepted; and an output means for generating reward processing information representing that the reward will be paid from the waiting user who issued the exit request to the entered user who has accepted the exit request, and outputting the reward processing information to an external device.

[0008] In another aspect of achieving the above object, a facility turnover rate improvement support method according to one embodiment of the present invention includes, by an information processing device, accepting an exit request from a terminal of a user waiting to enter a facility, the request indicating that the user has already entered the facility will be asked to leave the facility by paying a reward to the user, the information processing device presents the accepted exit request to the terminal of the user who has already entered the facility, the information processing device accepts exit acceptance information from the terminal of the user who has already entered the facility, the information processing device notifies the terminal of the user waiting to enter who issued the exit request of request acceptance information indicating that the exit request has been accepted, the information processing device generates reward processing information indicating that the reward will be paid from the user waiting to enter who issued the exit request to the user who has already entered the facility and accepted the exit request, and the information processing device outputs the reward processing information to an external device.

[0009] In addition, in a further aspect of achieving the above-mentioned object, a facility turnover rate improvement support program according to one embodiment of the present invention causes a computer to execute the following processes: an exit request acceptance process that accepts, from the terminal of a user waiting to enter a facility, an exit request indicating that the user has already entered the facility and is requesting that the user leave the facility by paying a reward; a presentation process that presents the accepted exit request to the terminal of the user who has already entered the facility; an exit acceptance acceptance process that accepts, from the terminal of the user who has already entered the facility, exit acceptance information indicating that the exit request is accepted; a notification process that, in response to the acceptance of the exit acceptance information, notifies the terminal of the user waiting to enter who issued the exit request of request acceptance information indicating that the exit request has been accepted; and an output process that generates reward processing information indicating that the reward will be paid from the user waiting to enter who issued the exit request to the user who has already entered the facility and accepted the exit request, and outputs the reward processing information to an external device.

[0010] Furthermore, the present invention can also be realized by a computer-readable, non-volatile recording medium storing such a facility turnover rate improvement support program (computer program). [Effects of the Invention]

[0011] The present invention can more effectively improve the turnover rate of a facility and the customer satisfaction of users waiting to enter. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a block diagram showing a configuration of a facility turnover rate improvement support system 1 according to the present disclosure. [Figure 2] 3 is a flowchart showing the operation of the facility turnover rate improvement support system 1 according to the present disclosure. [Figure 3] 1 is a block diagram showing the configuration of a facility turnover rate improvement support device 30 according to the present disclosure. [Figure 4] 4 is a flowchart showing the operation of the facility turnover rate improvement support device 30 according to the present disclosure. [Figure 5] 9 is a block diagram showing a configuration of an information processing device 900 that can realize a facility turnover rate improvement support device according to the present disclosure. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0013] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0014] First Embodiment 1 is a block diagram showing the configuration of a facility turnover rate improvement support system 1 according to the present disclosure. The facility turnover rate improvement support system 1 is a system that supports an improvement in the turnover rate of a facility (store) such as a restaurant by encouraging customers who have entered the facility to quickly exit the facility.

[0015] The facility turnover rate improvement support system 1 broadly includes a facility turnover rate improvement support device 10, one or more terminals 21 for users waiting to enter, one or more terminals 22 for users who have already entered, a terminal 23 for a guide, a discount coupon issuing device 24, and a credit card management device 25.

[0016] The terminal 21 of the waiting user is an information processing device such as a smartphone or tablet terminal carried by a user who is waiting to enter the facility, and is connected to the facility turnover rate improvement support device 10 so that it can communicate with the device.

[0017] The terminal 22 of the entered user is an information processing device such as a smartphone or tablet terminal carried by a user who has entered the facility, and is connected to the facility turnover rate improvement support device 10 so that it can communicate with the device.

[0018] The guide's terminal 23 is an information processing device such as a smartphone or tablet terminal carried by the guide who guides users waiting to enter to their seats within the facility, and is connected to the facility turnover rate improvement support device 10 so that it can communicate with the device.

[0019] The discount coupon issuing device 24 (an example of a first external device) is an information processing device such as a personal computer, smartphone, or tablet terminal that has the function of issuing discount coupons (electronic coupons or paper coupons) to users exiting the facility, and is connected to the facility turnover rate improvement support device 10 so that it can communicate with the facility.

[0020] The credit card management device 25 (an example of a second external device) is an information processing device such as a server that manages the credit card usage status of facility users, and is communicatively connected to the facility turnover rate improvement support device 10.

[0021] The facility turnover rate improvement support device 10 is an information processing device such as a server that controls the overall functions of the facility turnover rate improvement support system 1. At least a part of the facility turnover rate improvement support device 10 may be a system constructed by cloud computing.

[0022] The facility turnover rate improvement support device 10 includes an exit request receiving unit 11, a presentation unit 12, an exit acceptance receiving unit 13, a notification unit 14, an output unit 15, and a memory unit 16. The exit request receiving unit 11, the presentation unit 12, the exit acceptance receiving unit 13, the notification unit 14, and the output unit 15 are examples of an exit request receiving means, a presentation means, an exit acceptance receiving means, a notification means, and an output means, respectively.

[0023] The storage unit 16 is, for example, a storage device such as a RAM (Random Access Memory) 903 or a hard disk 904, which will be described later with reference to Fig. 5. The storage unit 16 stores one or more exit requests 161, priority determination criteria 162, exit approval information 163, request fulfillment information 164, reward processing information 165, and user information 166. Details of the above-mentioned information stored in the storage unit 16 will be described later.

[0024] The exit request receiving unit 11 receives an exit request 161 from the terminal 21 of at least one of the users waiting to enter the facility, and stores the received exit request 161 in the storage unit 16. The exit request 161 is information indicating a request for an entered user who has already entered the facility (for example, if the facility is a restaurant, the user is currently eating at the restaurant) to promptly leave the facility by paying a reward. The exit request 161 includes information that can identify the terminal 21 of the user waiting to enter that issued the exit request 161. The exit request 161 may also include at least one of the time the exit request 161 was issued and the amount (money) of the reward to be paid to the entered user. The amount of the reward may be set by the user waiting to enter the facility, or may be a specific value set in advance by the facility or the like.

[0025] In addition, the terminal 21 of the user waiting to enter executes an application for supporting the improvement of facility turnover, which has the function of accepting an operation to input an exit request 161 by the user waiting to enter and transmitting the exit request 161 to the facility turnover improvement support device 10.

[0026] The presentation unit 12 presents (transmits) the exit requests 161 received by the exit request reception unit 11 to the terminals 22 of one or more entered users. If the configuration (function) of the presentation unit 12 is simple, it may present the exit requests 161 to the terminals 22 of the entered users in the order in which the exit requests 161 were received. At this time, the terminals 22 of the entered users execute an application for supporting improvement of facility turnover, which has a function of receiving the exit requests 161 from the facility turnover improvement support device 10. Furthermore, the application executed by the terminals 21 of the users waiting to enter and the application executed by the terminals 22 of the entered users described above may be the same application that has a function of transmitting the exit requests 161 to the facility turnover improvement support device 10 and a function of receiving the exit requests 161 from the facility turnover improvement support device 10.

[0027] The presentation unit 12 may also have a more advanced function of determining the individual priority of one or more exit requests 161 accepted by the exit request acceptance unit 11 based on the priority determination criteria 162, and presenting the exit request 161 with the highest priority to the terminal 22 of the already-entered user. However, the priority determination criteria 162 are criteria for determining the priority of the exit request 161 according to at least one of the issuance time and the amount of the reward included in the exit request 161. The priority determination criteria 162 are provided, for example, by an administrator of the facility turnover improvement support device 10.

[0028] The priority determination criteria 162 are criteria including, for example, the following items (1) to (6). (1) When the exit request 161 includes a high reward, the higher the reward of the exit request 161, the higher the priority is given to the exit request 161. (2) When the issuing time is included in the exit request 161, the earlier the issuing time of the exit request 161, the higher the priority is. (3) In (1), if the exit request 161 includes an issue time, if the difference between the issue time represented by the first exit request 161 and the issue time represented by the second exit request 161 representing a lower reward than the first exit request 161 (the issue time of the second exit request 161 is earlier than the issue time of the first exit request 161) is greater than a first (predetermined) threshold, the second exit request 161 is given a higher priority than the first exit request 161. (4) In (3), the greater the difference between the amount of reward indicated by the first exit request 161 and the amount of reward indicated by the second exit request 161, the larger the first threshold value is set. (5) In (2), if the exit request 161 includes a reward level, if the difference between the reward level represented by the first exit request 161 and the reward level represented by the second exit request 161 issued earlier than the first exit request 161 is greater than a second (given) threshold, the first exit request 161 is given a higher priority than the second exit request 161. (6) In (5), the larger the difference between the issuance time indicated by the first exit request 161 and the issuance time indicated by the second exit request, the larger the second threshold value is set.

[0029] The contents represented by the priority determination criteria 162 are not limited to those described above, and may not include the contents described above, or may include contents different from those described above.

[0030] Furthermore, every time a new exit request 161 is accepted by the exit request accepting unit 11, the presenting unit 12 re-specifies the exit request 161 with the highest priority among the accepted exit requests 161, and presents the identified exit request 161 to the terminal 22 of the user who has already entered.

[0031] The terminal 22 of the entered user displays the exit request 161 received from the facility turnover rate improvement support device 10 on a display screen provided therewith. If the received exit request 161 includes the amount of reward set by the waiting user, the terminal 22 of the entered user may also display the amount of reward on the display screen. The terminal 22 of the entered user may also display the amount of reward included in the exit request 161 minus the facility's handling fee on the display screen. In this case, the facility's handling fee may be set by the facility.

[0032] When the entered user confirms the exit request 161 displayed on the display screen as described above and decides to accept the exit request 161 and quickly leave the facility, the entered user performs an operation to input, into the entered user's terminal 22, exit acceptance information 163 indicating acceptance of the exit request 161. The entered user's terminal 22 then transmits the exit acceptance information 163 input by the entered user to the facility turnover improvement support device 10. The above-described operation by the entered user's terminal 22 is controlled, for example, by an application for supporting the improvement of the facility turnover, which is executed by the entered user's terminal 22.

[0033] The exit consent receiving unit 13 receives the exit consent information 163 transmitted from the terminal 22 of the user who has already entered, and stores the received exit consent information 163 in the storage unit 16.

[0034] In response to the exit approval information 163 being accepted by the exit approval accepting unit 13, the notifying unit 14 generates request approval information 164 indicating that the exit request 161 has been approved, and stores the generated request approval information 164 in the storage unit 16. Then, the notifying unit 14 notifies the request approval information 164 to the terminal 21 of the user waiting to enter who issued the exit request 161 and the terminal 23 of the guide staff member.

[0035] The waiting user who issued the exit request 161 checks the request confirmation information 164 displayed on the display screen of the waiting user's terminal 21 and proceeds to the entrance of the facility. A guide at the facility checks the request confirmation information 164 displayed on the display screen of the guide's terminal 23 and the request confirmation information 164 displayed on the waiting user's terminal 21, which is carried by the waiting user who issued the exit request 161, and then guides the waiting user into the facility. Note that, to enable the guide to smoothly guide the waiting user into the facility, the request confirmation information 164 may include, for example, information that can identify the request confirmation information 164. In this case, the guide can smoothly guide the waiting user into the facility by checking that the identification information of the request confirmation information 164 displayed on the guide's terminal 23 matches the identification information of the request confirmation information 164 displayed on the waiting user's terminal 21 carried by the waiting user who has proceeded to the entrance of the facility.

[0036] The output unit 15 generates reward processing information 165 indicating that a reward will be paid from the waiting user who issued the exit request 161 to the entered user who issued the exit consent information 163, and stores the generated reward processing information 165 in the storage unit 16. Then, the output unit 15 outputs the reward processing information 165 to the discount coupon issuing device 24 and the credit card management device 25.

[0037] The output unit 15 compares the identification information for identifying the user waiting to enter, which is included in the exit request 161, and the identification information for identifying the entered user, which is included in the exit consent information 163, with the user information 166, to obtain the account number or membership number, etc., of a financial institution (credit card company, bank, etc.) related to the user waiting to enter who issued the exit request 161 and the entered user who issued the exit consent information 163. The user information 166 is information that links the information for identifying the user waiting to enter and the entered user with the account number or membership number, etc., of the financial institution related to each user. The user information 166 is generated, for example, in response to an application from a user of the facility.

[0038] The discount coupon issuing device 24 issues a discount coupon to the entered user who issued the exit consent information 163, based on the reward processing information 165 output from the output unit 15. The credit card management device 25 performs a process of adding the amount of the reward to the credit card usage amount of the waiting user who issued the exit request 161, based on the reward processing information 165 output from the output unit 15. Note that the output unit 15 may output the reward processing information 165 to a device that manages bank accounts, rather than to the credit card management device 25. In this case, the device that manages the bank accounts performs a process of debiting the amount of the reward from the account of the waiting user who issued the exit request 161, based on the reward processing information 165 output from the output unit 15.

[0039] Next, the operation (processing) of the facility turnover rate improvement support system 1 according to the present disclosure will be described in detail with reference to the flowchart of FIG.

[0040] The exit request receiving unit 11 receives one or more exit requests 161 from the terminals 21 of one or more users waiting to enter (step S101). The presentation unit 12 determines the exit request 161 with the highest priority based on the priority determination criteria 162 (step S102). The presentation unit 12 presents the determined exit request 161 with the highest priority to the terminals 22 of one or more users who have already entered (step S103).

[0041] If the exit approval receiving unit 13 has not received the exit approval information 163 from the terminal 22 of any of the users who have already entered (No in step S104), the process returns to step S101. If the exit approval receiving unit 13 has received the exit approval information 163 from the terminal 22 of any of the users who have already entered (Yes in step S104), the notification unit 14 notifies the terminal 21 of the user waiting to enter who issued the exit request 161 and the terminal 23 of the guide of the request success information 164 (step S105).

[0042] The output unit 15 generates reward processing information 165 and outputs the generated reward processing information 165 to the discount coupon issuing device 24 (step S106). The output unit 15 outputs the reward processing information 165 to the credit card management device 20 related to the user who issued the exit request 161, which is indicated by the user information 166 (step S107), and the entire process ends.

[0043] The facility turnover rate improvement support device 10 according to the present disclosure can more effectively improve the turnover rate of a facility and the customer satisfaction of users waiting to enter. The reason is that the facility turnover rate improvement support device 10 presents exit requests 161 issued by users waiting to enter to users who have already entered, and when it receives exit agreement information 163 from any of the users who have already entered, outputs reward processing information 165 indicating that a reward will be paid from the waiting user who issued the exit request 161 to the entered user who issued the exit agreement information 163.

[0044] The effects achieved by the facility turnover rate improvement support device 10 according to the present disclosure will be described in detail below.

[0045] In a facility such as a restaurant, some customers waiting to enter do not mind waiting, while others become increasingly dissatisfied with the wait. For example, by reducing the waiting time of such customers who are dissatisfied with having to wait to enter, it is possible to more effectively improve the turnover rate of the facility and the customer satisfaction of customers waiting to enter. In other words, the challenge is to more effectively improve the turnover rate of the facility and the customer satisfaction of customers waiting to enter.

[0046] In response to such problems, a facility turnover improvement support device 10 according to the present disclosure receives an exit request 161 from a terminal 21 of a waiting user who is waiting to enter the facility, the exit request indicating a request to pay a reward to an entered user who has already entered the facility to leave the facility. The facility turnover improvement support device 10 presents the received exit request 161 to the terminal 22 of the entered user. The facility turnover improvement support device 10 receives, from the terminal 22 of the entered user, exit acceptance information 163 indicating acceptance of the exit request 161. In response to acceptance of the exit acceptance information 163, the facility turnover improvement support device 10 notifies the terminal 21 of the waiting user who issued the exit request 161 of request acceptance information 164 indicating that the exit request 161 has been accepted. Then, facility turnover improvement support device 10 generates reward processing information 165 indicating that a reward will be paid from the waiting user who issued exit request 161 to the already-entered user who accepted exit request 161, and outputs reward processing information 165 to external devices (discount coupon issuing device 24 and credit card management device 25). In other words, facility turnover improvement support device 10 mediates between the waiting user who wants to enter the facility quickly even if it means paying a reward and the already-entered user who intends to leave quickly if he or she can receive the reward, and realizes the payment of the reward from the waiting user to the already-entered user, thereby more effectively realizing an improvement in the turnover rate of the facility and an improvement in the customer satisfaction of the users waiting to enter.

[0047] Furthermore, in the facility turnover improvement support device 10 according to the present disclosure, the exit request 161 includes at least one of the issuance time of the exit request 161 and the amount of the remuneration. The facility turnover improvement support device 10 determines the priority of each of the received one or more exit requests 161 based on priority determination criteria 162 for determining the priority of the exit request 161 according to at least one of the issuance time and the amount of the remuneration, and presents the exit request 161 with the highest priority to the terminal 22 of the already-entered user. In this way, the facility turnover improvement support device 10 fairly determines the priority of the exit requests 161 issued by multiple already-entered users, thereby more effectively improving the customer satisfaction of users waiting to enter.

[0048] Furthermore, in the facility turnover improvement support device 10 according to the present disclosure, the priority determination criteria 162 include the above-described contents (1) to (6). As a result, the facility turnover improvement support device 10 determines the priority of the exit requests 161 issued by multiple entered users more fairly, thereby more effectively improving the customer satisfaction of users waiting to enter.

[0049] Furthermore, facility turnover rate improvement support device 10 according to the present disclosure notifies terminal 23 of a guide who guides waiting users who have issued exit requests 161 into the facility of request success information 164. As a result, facility turnover rate improvement support device 10 supports guides so that they can smoothly guide waiting users into the facility, thereby more effectively improving the turnover rate of the facility and improving the customer satisfaction of waiting users.

[0050] <Second embodiment> 3 is a block diagram showing the configuration of a facility turnover improvement support device 30 according to the present disclosure. The facility turnover improvement support device 30 includes an exit request receiving unit 31, a presentation unit 32, an exit acceptance receiving unit 33, a notification unit 34, and an output unit 35. The exit request receiving unit 31, the presentation unit 32, the exit acceptance receiving unit 33, the notification unit 34, and the output unit 35 are examples of an exit request receiving means, a presentation means, an exit acceptance receiving means, a notification means, and an output means, respectively.

[0051] The exit request receiving unit 31 receives an exit request 310 from the terminal 41 of a user waiting to enter a facility, the exit request 310 representing a request to pay a reward to an entered user who has already entered the facility to leave the facility. The terminal 41 of the user waiting to enter is, for example, a terminal similar to the terminal 21 of the user waiting to enter in the facility turnover improvement support system 1. The exit request 310 is, for example, information similar to the exit request 161 in the facility turnover improvement support system 1. The exit request receiving unit 31 operates in the same manner as the exit request receiving unit 11 in the facility turnover improvement support system 1.

[0052] The presentation unit 32 presents the accepted exit request 310 to the terminal 42 of the entered user. The terminal 42 of the entered user is, for example, a terminal similar to the terminal 22 of the entered user related to the facility turnover rate improvement support system 1. The presentation unit 32 operates in the same manner as the presentation unit 12 related to the facility turnover rate improvement support system 1, for example.

[0053] The exit consent receiving unit 33 receives, from the terminal 42 of the user who has already entered, exit consent information 330 indicating consent to the exit request 310. The exit consent information 330 is, for example, information similar to the exit consent information 163 related to the facility turnover improvement support system 1. The exit consent receiving unit 33 operates in the same manner as the exit consent receiving unit 13 related to the facility turnover improvement support system 1, for example.

[0054] In response to the acceptance of the exit acceptance information 330, the notification unit 34 notifies the terminal 41 of the waiting user who issued the exit request 310 of request approval information 340 indicating that the exit request 310 has been approved. The request approval information 340 is, for example, information similar to the request approval information 164 related to the facility turnover improvement support system 1. The notification unit 34 operates in the same manner as the notification unit 14 related to the facility turnover improvement support system 1, for example.

[0055] The output unit 35 generates reward processing information 350 indicating that a reward will be paid from the waiting user who issued the exit request 310 to the entered user who accepted the exit request 310, and outputs the reward processing information 350 to the external device 43. The reward processing information 350 is, for example, information similar to the reward processing information 165 related to the facility turnover improvement support system 1. The external device 43 is, for example, a device similar to the discount coupon issuing device 24 or the credit card management device 25 related to the facility turnover improvement support system 1. The output unit 35 operates in the same manner as the output unit 15 related to the facility turnover improvement support system 1, for example.

[0056] Next, the operation (processing) of the facility turnover rate improvement support device 30 according to the present disclosure will be described in detail with reference to the flowchart of FIG.

[0057] The exit request receiving unit 31 receives an exit request 310 from the terminal 41 of a user waiting to enter, which indicates a request to pay a fee to a user who has already entered to leave the facility (step S201). The presentation unit 32 presents the received exit request 310 to the terminal 42 of the user who has already entered (step S202). The exit approval receiving unit 33 receives exit approval information 330 from the terminal 42 of the user who has already entered, which indicates approval of the exit request 310 (step S203).

[0058] The notification unit 34 notifies the terminal 41 of the waiting entry user who issued the exit request 310 of request success information 340 indicating that the exit request 310 has been success (step S204). The output unit 35 generates reward processing information 350 indicating that the reward will be paid from the waiting entry user who issued the exit request 310 to the entered user who accepted the exit request 310, and outputs the reward processing information 350 to the external device 43 (step S205), and the entire process ends.

[0059] The facility turnover improvement support device 30 according to the present disclosure can more effectively improve the turnover rate of a facility and the customer satisfaction of users waiting to enter. The reason is that the facility turnover improvement support device 30 presents exit requests 310 issued by users waiting to enter to users who have already entered, and when it receives exit agreement information 330 from any of the users who have already entered, outputs reward processing information 350 indicating that a reward will be paid from the waiting user who issued the exit request 310 to the entered user who issued the exit agreement information 330.

[0060] <Hardware configuration example> In each of the above-described embodiments, each unit of the facility turnover rate improvement support device shown in Figures 1 and 3 can be realized by dedicated HW (Hardware) (electronic circuitry). In Figures 1 and 3, at least the following components can be considered as functional (processing) units (software modules) of a software program including instructions executed by a processor. Exit request reception units 11 and 31, presentation units 12 and 32, Exit consent acceptance units 13 and 33, Notification units 14 and 34, Output units 15 and 35, ·Memory control function in the memory unit 16.

[0061] However, the division of the various components shown in these drawings is for the sake of convenience, and various configurations may be envisioned for implementation. An example of the hardware environment in this case will be described with reference to FIG. 5.

[0062] Fig. 5 is a diagram illustrating an example of the configuration of an information processing device 900 (computer) capable of realizing the facility turnover improvement support device according to the present disclosure. That is, Fig. 5 shows the configuration of a computer (information processing device) capable of realizing the facility turnover improvement support device shown in Figs. 1 and 3, and represents a hardware environment capable of realizing each function in the above-described embodiment. However, each unit in the facility turnover improvement support device described above may be distributed among multiple information processing devices 900, or at least some of the functions may be provided in a server or the like that constitutes a cloud computing environment.

[0063] The information processing device 900 shown in FIG. 5 includes the following components. ·CPU(Central Processing Unit)901, ·ROM (Read Only Memory) 902, ·RAM(Random Access Memory)903, Hard disk (storage device) 904, a communication interface 905; Bus 906 (communication line), A reader / writer 908 capable of reading and writing data stored in a recording medium 907 such as a CD-ROM (Compact Disc Read Only Memory), · Input / output interface 909 such as a monitor, speaker, keyboard, etc.

[0064] That is, the information processing device 900 having the above-mentioned components is a general computer in which these components are connected via a bus 906. The information processing device 900 may have multiple CPUs 901, or may have a CPU 901 configured with multiple cores. The information processing device 900 may also not have some of the above-mentioned components.

[0065] The present invention, which has been described using the above-mentioned embodiment as an example, supplies a computer program capable of realizing the following functions to the information processing device 900 shown in FIG. 5. The functions are the functions described above in the block diagrams (FIGS. 1 and 3) or flowcharts (FIGS. 2 and 4) referred to in the description of the embodiment. The present invention is then achieved by reading the computer program into the CPU 901 of the hardware, interpreting it, and executing it. The computer program supplied to the device may be stored in a readable and writable volatile memory (RAM 903) or a non-volatile storage device such as a ROM 902 or a hard disk 904.

[0066] In the above case, the method of supplying the computer program to the hardware can be a currently common procedure, such as installing the program in the device via a recording medium 907 such as a CD-ROM, or downloading the program from an external source via a communication line such as the Internet. In such a case, the present invention can be considered to be constituted by the code constituting the computer program or the recording medium 907 on which the code is stored.

[0067] The present invention has been described above using the above-described embodiments as exemplary examples. However, the present invention is not limited to the above-described embodiments. In other words, the present invention can be applied in various aspects that can be understood by a person skilled in the art within the scope of the present invention.

[0068] Note that part or all of the above-described embodiments can also be described as follows: However, the present invention, which has been exemplarily described using the above-described embodiments, is not limited to the following.

[0069] (Appendix 1) an exit request receiving means for receiving, from a terminal of a waiting user who is waiting to enter the facility, an exit request indicating a request to an entered user who has already entered the facility to leave the facility by paying a reward; a presentation means for presenting the accepted exit request to a terminal of the user who has already entered; an exit consent receiving means for receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; a notification means for notifying the terminal of the waiting user who issued the exit request of request satisfaction information indicating that the exit request has been satisfied in response to the acceptance of the exit approval information; an output means for generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; A facility turnover rate improvement support device equipped with:

[0070] (Appendix 2) The exit request includes at least one of the issuance time of the exit request and the amount of the reward, The presentation means determines the priority of each of the one or more received exit requests based on a priority determination criterion for determining the priority of the exit request according to at least one of the issuance time and the amount of the reward, and presents the exit request with the highest priority to the terminal of the user who has already entered. 2. A facility turnover rate improvement support device as described in appendix 1.

[0071] (Appendix 3) The priority determination criterion indicates that, when the exit request includes a high reward, the higher the reward of the exit request, the higher the priority of the exit request. 3. A facility turnover rate improvement support device as described in Appendix 2.

[0072] (Appendix 4) the priority determination criterion indicates that, when the issue time is included in the exit request, the earlier the issue time of the exit request, the higher the priority is; 3. A facility turnover rate improvement support device as described in Appendix 2.

[0073] (Appendix 5) The priority determination criterion indicates that, when the exit request includes the issuance time, if a difference between the issuance time represented by a first exit request and the issuance time represented by a second exit request representing a lower reward than the first exit request is greater than a predetermined threshold, the priority of the second exit request is set higher than that of the first exit request; 4. A facility turnover rate improvement support device as described in Appendix 3.

[0074] (Appendix 6) The priority determination criterion indicates that the larger the difference between the level of the reward represented by the first exit request and the level of the reward represented by the second exit request, the larger the predetermined threshold value is. 6. A facility turnover rate improvement support device as described in Appendix 5.

[0075] (Appendix 7) The priority determination criterion indicates that, when the exit request includes the reward level, if a difference between the reward level represented by a first exit request and the reward level represented by a second exit request whose issuance time is earlier than that of the first exit request is greater than a given threshold, the priority of the first exit request is to be higher than that of the second exit request. 5. A facility turnover rate improvement support device as described in appendix 4.

[0076] (Appendix 8) the priority determination criterion indicates that the greater the difference between the issuance time represented by the first exit request and the issuance time represented by the second exit request, the greater the given threshold value is; 8. A facility turnover rate improvement support device as described in Appendix 7.

[0077] (Appendix 9) the notification means notifies the request establishment information to a terminal of a person in charge of guiding the waiting user who issued the exit request into the facility. A facility turnover rate improvement support device according to any one of Supplementary Note 1 to Supplementary Note 8.

[0078] (Appendix 10) The output means outputting the reward processing information indicating that a discount coupon usable at the facility will be issued to the first external device that issues the discount coupon; outputting the reward processing information, which indicates that the payment of the reward will be requested from the waiting user who issued the exit request, to the second external device that manages the property of the waiting user who issued the exit request; 10. A facility turnover rate improvement support device according to any one of Supplementary Note 1 to Supplementary Note 9.

[0079] (Appendix 11) By the information processing device, receiving an exit request from a terminal of a user who is waiting to enter a facility, the exit request representing a request to an entered user who has already entered the facility to leave the facility by paying a reward to the entered user; Present the accepted exit request to the terminal of the user who has already entered; receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; In response to the acceptance of the exit approval information, notify the terminal of the waiting user who issued the exit request of request approval information indicating that the exit request has been approved; generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; How to support facility turnover rate improvement.

[0080] (Appendix 12) The exit request includes at least one of the issuance time of the exit request and the amount of the reward, determining the priority of each of the one or more received exit requests based on a priority determination criterion for determining the priority of the exit requests according to at least one of the issuance time and the amount of the reward, and presenting the exit request with the highest priority to the terminal of the user who has already entered; A method for supporting improvement of facility turnover as described in Appendix 11.

[0081] (Appendix 13) The priority determination criterion indicates that, when the exit request includes a high reward, the higher the reward of the exit request, the higher the priority of the exit request. A method for supporting improvement of facility turnover as described in Appendix 12.

[0082] (Appendix 14) the priority determination criterion indicates that, when the issue time is included in the exit request, the earlier the issue time of the exit request, the higher the priority is; A method for supporting improvement of facility turnover as described in Appendix 12.

[0083] (Appendix 15) The priority determination criterion indicates that, when the exit request includes the issuance time, if a difference between the issuance time represented by a first exit request and the issuance time represented by a second exit request representing a lower reward than the first exit request is greater than a predetermined threshold, the priority of the second exit request is set higher than that of the first exit request; A method for supporting improvement of facility turnover as described in Appendix 13.

[0084] (Appendix 16) The priority determination criterion indicates that the larger the difference between the level of the reward represented by the first exit request and the level of the reward represented by the second exit request, the larger the predetermined threshold value is. A method for supporting improvement of facility turnover as described in Appendix 15.

[0085] (Appendix 17) The priority determination criterion indicates that, when the exit request includes the reward level, if a difference between the reward level represented by a first exit request and the reward level represented by a second exit request whose issuance time is earlier than that of the first exit request is greater than a given threshold, the priority of the first exit request is to be higher than that of the second exit request. A method for supporting improvement of facility turnover as described in Appendix 14.

[0086] (Appendix 18) the priority determination criterion indicates that the greater the difference between the issuance time represented by the first exit request and the issuance time represented by the second exit request, the greater the given threshold value is; A method for supporting improvement of facility turnover as described in Appendix 17.

[0087] (Appendix 19) notifying the request establishment information to a terminal of a person in charge of guiding the waiting user who issued the exit request into the facility; A facility turnover rate improvement support method according to any one of Supplementary Note 11 to Supplementary Note 18.

[0088] (Appendix 20) outputting the reward processing information indicating that a discount coupon usable at the facility will be issued to the first external device that issues the discount coupon; outputting the reward processing information, which indicates that the payment of the reward will be requested from the waiting user who issued the exit request, to the second external device that manages the property of the waiting user who issued the exit request; A facility turnover rate improvement support method according to any one of Supplementary Note 11 to Supplementary Note 19.

[0089] (Appendix 21) an exit request receiving process for receiving, from a terminal of a waiting user who is waiting to enter a facility, an exit request indicating a request to an entered user who has already entered the facility to leave the facility by paying a reward; a presentation process of presenting the accepted exit request to the terminal of the user who has already entered; an exit consent receiving process for receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; a notification process for notifying the terminal of the waiting user who issued the exit request of request satisfaction information indicating that the exit request has been satisfied in response to the acceptance of the exit approval information; an output process of generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; A facility turnover improvement support program that allows a computer to execute the above.

[0090] (Appendix 22) The exit request includes at least one of the issuance time of the exit request and the amount of the reward, The presentation process determines the priority of each of the one or more received exit requests based on a priority determination criterion for determining the priority of the exit requests according to at least one of the issuance time and the amount of the reward, and presents the exit request with the highest priority to the terminal of the user who has already entered. Facility turnover improvement support program described in Appendix 21.

[0091] (Appendix 23) The priority determination criterion indicates that, when the exit request includes a high reward, the higher the reward of the exit request, the higher the priority of the exit request. Facility turnover improvement support program described in Appendix 22.

[0092] (Appendix 24) the priority determination criterion indicates that, when the issue time is included in the exit request, the earlier the issue time of the exit request, the higher the priority is; Facility turnover improvement support program described in Appendix 22.

[0093] (Appendix 25) The priority determination criterion indicates that, when the exit request includes the issuance time, if a difference between the issuance time represented by a first exit request and the issuance time represented by a second exit request representing a lower reward than the first exit request is greater than a predetermined threshold, the priority of the second exit request is set higher than that of the first exit request; Facility turnover improvement support program described in Appendix 23.

[0094] (Appendix 26) The priority determination criterion indicates that the larger the difference between the level of the reward represented by the first exit request and the level of the reward represented by the second exit request, the larger the predetermined threshold value is. Facility turnover improvement support program described in Appendix 25.

[0095] (Appendix 27) The priority determination criterion indicates that, when the exit request includes the reward level, if a difference between the reward level represented by a first exit request and the reward level represented by a second exit request whose issuance time is earlier than that of the first exit request is greater than a given threshold, the priority of the first exit request is to be higher than that of the second exit request. Facility turnover improvement support program described in Appendix 24.

[0096] (Appendix 28) the priority determination criterion indicates that the greater the difference between the issuance time represented by the first exit request and the issuance time represented by the second exit request, the greater the given threshold value is; Facility turnover improvement support program described in Appendix 27.

[0097] (Appendix 29) the notification process notifies the request establishment information to a terminal of a person in charge of guiding the waiting user who issued the exit request into the facility. A facility turnover improvement support program described in any one of Appendix 21 to Appendix 28.

[0098] (Appendix 30) The output process includes: outputting the reward processing information indicating that a discount coupon usable at the facility will be issued to the first external device that issues the discount coupon; outputting the reward processing information, which indicates that the payment of the reward will be requested from the waiting user who issued the exit request, to the second external device that manages the property of the waiting user who issued the exit request; A facility turnover improvement support program described in any one of Appendix 21 to Appendix 29. [Explanation of symbols]

[0099] 1 Facility turnover rate improvement support system 10 Facility turnover rate improvement support device 11 Exit Request Reception Department 12 Presentation section 13 Exit Acceptance Reception 14 Notification Department 15 Output section 16 Memory section 161 Request to leave 162 Priority determination criteria 163 Exit consent information 164 Request establishment information 165 Reward Processing Information 166 User information 21 Terminals of users waiting to enter 22 Terminals of users who have already entered 23 Guide terminal 24 Discount coupon issuing device 25 Credit card management device 30 Facility turnover rate improvement support device 31 Exit Request Reception Department 310 Request to leave 32 Presentation part 33 Exit Acceptance Reception 330 Exit consent information 34 Notification Department 340 Request establishment information 35 Output section 350 Reward Processing Information 41 Terminals of users waiting to enter 42 Terminals of users who have entered 43 External Devices 900 Information Processing Equipment 901 CPU 902 ROM 903 RAM 904 Hard disk (storage device) 905 Communication Interface 906 Bus 907 Recording Media 908 Reader / Writer 909 Input / Output Interface

Claims

1. an exit request receiving means for receiving, from a terminal of a waiting user who is waiting to enter the facility, an exit request indicating a request to an entered user who has already entered the facility to leave the facility by paying a reward; a presentation means for presenting the accepted exit request to a terminal of the user who has already entered; an exit consent receiving means for receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; a notification means for notifying the terminal of the waiting user who issued the exit request of request satisfaction information indicating that the exit request has been satisfied in response to the acceptance of the exit approval information; an output means for generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; A facility turnover rate improvement support device equipped with:

2. The exit request includes at least one of the issuance time of the exit request and the amount of the reward, The presentation means determines the priority of each of the one or more received exit requests based on a priority determination criterion for determining the priority of the exit request according to at least one of the issuance time and the amount of the reward, and presents the exit request with the highest priority to the terminal of the user who has already entered. The facility turnover rate improvement support device according to claim 1.

3. The priority determination criterion indicates that, when the exit request includes a high reward, the higher the reward of the exit request, the higher the priority of the exit request. The facility turnover rate improvement support device according to claim 2.

4. the priority determination criterion indicates that, when the issue time is included in the exit request, the earlier the issue time of the exit request, the higher the priority is; The facility turnover rate improvement support device according to claim 2.

5. The priority determination criterion indicates that, when the exit request includes the issuance time, if a difference between the issuance time represented by a first exit request and the issuance time represented by a second exit request representing a lower reward than the first exit request is greater than a predetermined threshold, the priority of the second exit request is set higher than that of the first exit request. The facility turnover rate improvement support device according to claim 3.

6. The priority determination criterion indicates that the predetermined threshold is increased as the difference between the level of the reward represented by the first exit request and the level of the reward represented by the second exit request increases. The facility turnover rate improvement support device according to claim 5.

7. the notification means notifies the request establishment information to a terminal of a person in charge of guiding the waiting user who issued the exit request into the facility.

3. The facility turnover rate improvement support device according to claim 1 or 2.

8. The output means outputting the reward processing information indicating that a discount coupon usable at the facility will be issued to the first external device that issues the discount coupon; outputting the reward processing information, which indicates that the payment of the reward will be requested from the waiting user who issued the exit request, to the second external device that manages the property of the waiting user who issued the exit request; 3. The facility turnover rate improvement support device according to claim 1 or 2.

9. By the information processing device, receiving an exit request from a terminal of a user who is waiting to enter a facility, the exit request representing a request to an entered user who has already entered the facility to leave the facility by paying a reward to the entered user; Present the accepted exit request to the terminal of the user who has already entered; receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; In response to the acceptance of the exit approval information, notify the terminal of the waiting user who issued the exit request of request approval information indicating that the exit request has been approved; generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; How to support facility turnover rate improvement.

10. an exit request receiving process for receiving, from a terminal of a waiting user who is waiting to enter a facility, an exit request indicating a request to an entered user who has already entered the facility to leave the facility by paying a reward; a presentation process of presenting the accepted exit request to the terminal of the user who has already entered; an exit consent receiving process for receiving, from the terminal of the user who has already entered, exit consent information indicating consent to the exit request; a notification process for notifying the terminal of the waiting user who issued the exit request of request satisfaction information indicating that the exit request has been satisfied in response to the acceptance of the exit approval information; an output process of generating reward processing information indicating that the reward will be paid from the waiting user who issued the exit request to the already-entered user who accepted the exit request, and outputting the reward processing information to an external device; A facility turnover improvement support program that allows a computer to execute the above.

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