Mobile body cooperation system, method, and program

Abstract

To provide a mobile body cooperation system, method, and program capable of reducing the stress of waiting customers as users during periods of congestion with a simple configuration.SOLUTION: The mobile body cooperation system according to the present disclosure includes: a receiving unit that receives information on the stress level of a waiting customer when a specific operation by the waiting customer distinguishable from a landing call operation is detected on an operation button of an elevator landing call device; and a transmitting unit that transmits an operation command to a mobile body using the elevator or to a mobile body existing in the vicinity of the elevator, according to the stress level of the waiting user received by the receiving unit.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a mobile communication system, a method, and a program. [Background technology]

[0002] The following Patent Document 1 discloses an elevator system equipped with multiple elevators serving multiple floors, which is provided with a means for causing any elevator to serve only specific floors in response to a predetermined state. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 05-319704 Summary of the Invention [Problem to be solved by the invention]

[0004] When the train is crowded, there is a problem that some passengers cannot fit into the car, which increases waiting times and increases stress for waiting passengers.

[0005] The present disclosure has been made to solve the above-mentioned problems. An object of the present disclosure is to provide a mobile communication system, method, and program that can reduce the stress of waiting users during crowded times with a simple configuration. [Means for solving the problem]

[0006] The mobile object linkage system of the present disclosure comprises a receiving unit that receives information on the stress level of a waiting passenger when a specific operation of the waiting passenger that can be distinguished from a platform call operation is detected on the operation button of the elevator platform call device, and a transmitting unit that transmits an operation command to a mobile object using the elevator or a mobile object present in the vicinity of the elevator, depending on the stress level of the waiting passenger received by the receiving unit. The method disclosed herein includes a receiving step of receiving information on the stress level of a waiting passenger when a specific operation of the waiting passenger that can be distinguished from a hall call operation is detected on the operation button of the elevator hall call device, and a transmitting step of transmitting an operation command to a moving object using the elevator or a moving object present in the vicinity of the elevator, depending on the stress level of the waiting passenger received by the receiving unit. The program of the present disclosure causes a computer to execute a receiving step of receiving information on the stress level of a waiting passenger when a specific operation of the waiting passenger that can be distinguished from a hall call operation is detected on the operation button of an elevator hall call device, and a transmitting step of transmitting an operation command to a moving object using the elevator or a moving object present in the vicinity of the elevator, depending on the stress level of the waiting passenger received by the receiving unit. [Effects of the Invention]

[0007] According to the present disclosure, it is possible to provide a mobile linkage system, method, and program with a simple configuration that can reduce the stress of users who are waiting during crowded times. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a block diagram showing a configuration of a system according to a first embodiment. [Figure 2] 10A and 10B are diagrams for explaining a method in which an operation detection unit detects a specific operation and a stress detection unit determines a stress level. [Figure 3] 10A and 10B are diagrams for explaining another method in which the operation detection unit detects a specific operation and the stress detection unit determines the stress level. [Figure 4] 10A and 10B are diagrams for explaining another method in which the operation detection unit detects a specific operation and the stress detection unit determines the stress level. [Figure 5] 10A and 10B are diagrams for explaining another method in which the operation detection unit detects a specific operation and the stress detection unit determines the stress level. [Figure 6]10A and 10B are diagrams for explaining another method in which the operation detection unit detects a specific operation and the stress detection unit determines the stress level. [Figure 7] 4 is a flowchart showing an example of a control operation according to the first embodiment. [Figure 8] 10 is a flowchart showing another example of the control operation of the first embodiment. [Figure 9] 10 is a flowchart showing another example of the control operation of the first embodiment. [Figure 10] 2 is a diagram illustrating an example of a configuration for realizing the functions of an operation detection unit, a stress detection unit, a control unit, or a mobile object cooperation system according to the first embodiment. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, embodiments will be described with reference to the drawings. Common or corresponding elements in each drawing are designated by the same reference numerals, and descriptions thereof will be simplified or omitted. Note that the configurations shown in the following embodiments are examples of the technical ideas of the present disclosure, and may be combined with other known technologies, or multiple technical ideas described in the present disclosure may be combined. Furthermore, it is also possible to omit or modify part of the configuration without departing from the gist of the present disclosure.

[0010] Embodiment 1 Fig. 1 is a block diagram showing the configuration of a system according to embodiment 1. As shown in Fig. 1, elevator system 1 of this embodiment includes a hall call button 2, an operation detection unit 3, a stress detection unit 4, and a control unit 6. Hall call button 2 is an operation button for a hall call device provided at an elevator 5 hall.

[0011] The operation detection unit 3 has a function to detect an operation of the hall call button 2 by a waiting passenger. The operation detection unit 3 can detect a specific operation that can be distinguished from a normal hall call operation. The stress detection unit 4 has a function to determine the stress level of the waiting passenger when the operation detection unit 3 detects a specific operation. The control unit 6 has a function to dispatch the elevator 5 car according to the determination result of the stress detection unit 4.

[0012] If a user is waiting for the elevator 5 car and the elevator 5 car goes past the floor they are looking for without stopping, the user may not understand why the elevator 5 car did not stop, and out of anxiety, stress, and impatience, may press or repeatedly press the hall call button 2 that is already pressed. This also applies if the wait time is long or if the elevator 5 car is not seen. In this embodiment, the stress level of such a waiting passenger can be determined from the behavior of the passenger, and an appropriate car can be dispatched to reduce the user's stress.

[0013] The operation detection unit 3 can detect, as specific operations, at least one of the following: pressing the platform call button 2 within a predetermined time after the doors close; pressing the platform call button 2 repeatedly; pressing and holding the platform call button 2; pressing multiple platform call buttons 2 on the same floor; and pressing the platform call button 2 and a priority call button for wheelchairs. This makes it possible to accurately detect the stress level of waiting passengers.

[0014] 2 is a diagram for explaining a method in which the operation detection unit 3 detects a specific operation and the stress detection unit 4 determines the stress level. In the example of FIG. 2, the hall call button 2, which was turned off when the car of the elevator 5 arrived, is pressed within a predetermined time after the doors close and becomes lit again. In this case, it is considered that the passenger was unable to fit into the car and was sent off, so the stress detection unit 4 can determine that the stress level of the user, i.e., the waiting passenger, is high.

[0015] 3 is a diagram illustrating another method in which the operation detection unit 3 detects a specific operation and the stress detection unit 4 determines the stress level. In the example of FIG. 3, the hall call button 2 is pressed repeatedly while the button is lit. In this case, the waiting passenger is considered to be irritated, and the stress detection unit 4 can determine that the waiting passenger has a high stress level.

[0016] 4 is a diagram illustrating another method in which the operation detection unit 3 detects a specific operation and the stress detection unit 4 determines the stress level. In the example of FIG. 4, the hall call button 2 is pressed and held down for a further period while it is lit. In this case, the waiting passenger is considered to be irritated, and the stress detection unit 4 can determine that the waiting passenger has a high stress level.

[0017] Fig. 5 is a diagram for explaining another method in which the operation detection unit 3 detects a specific operation and the stress detection unit 4 determines the stress level. In the example of Fig. 5, the hall call button 2 is in a lit state and the priority call button is also pressed. In this case, the waiting passenger is considered to be irritated, and the stress detection unit 4 can determine that the waiting passenger has a high stress level.

[0018] Fig. 6 is a diagram for explaining another method in which the operation detection unit 3 detects a specific operation and the stress detection unit 4 determines the stress level. In the example of Fig. 6, a hall call button 2 is lit and another hall call button 2 on the same floor is pressed at the same time. In this case, the waiting passenger is considered to be irritated, and the stress detection unit 4 can determine that the waiting passenger has a high stress level.

[0019] 3 to 6, the stress detection unit 4 may be configured to determine the stress level according to the lighting state of the hall call button 2. This allows the stress level to be determined with high accuracy.

[0020] Furthermore, the stress detection unit 4 may determine the stress level using machine learning. That is, the stress detection unit 4 may generate a trained model for inferring the stress level of a waiting passenger based on the operation of the waiting passenger on the hall call button 2, and infer the stress level of the waiting passenger using the trained model. The learning algorithm used by the stress detection unit 4 may be any known algorithm, such as supervised learning, unsupervised learning, or reinforcement learning.

[0021] When the stress detection unit 4 determines that the stress level of a waiting passenger is high, the control unit 6 may prioritize dispatching a car to the floor where the waiting passenger is located. Priority dispatching is an operation in which the car does not respond to calls from the boarding halls of other floors, goes directly to the disembarking floor, and then goes directly to the floor where the waiting passenger with a high stress level is located. By doing so, the waiting time of the waiting passenger with a high stress level can be shortened, thereby reducing the stress of the waiting passenger.

[0022] The method according to this embodiment includes an operation detection step for detecting an operation of a waiting passenger on the hall call button 2 of the hall call device of the elevator 5, a stress detection step for determining the stress level of the waiting passenger when a specific operation that can be distinguished from a hall call operation is detected in the operation detection step, and a car dispatching step for dispatching a car according to the determination result of the stress detection step.

[0023] The program according to this embodiment causes a computer to execute an operation detection step of detecting an operation by a waiting passenger on the hall call button 2 of the hall call device of the elevator 5, a stress detection step of determining the stress level of the waiting passenger if a specific operation that can be distinguished from a hall call operation is detected in the operation detection step, and a dispatch step of dispatching a car according to the determination result of the stress detection step.

[0024] According to the above method or program, the stress level of a waiting passenger can be detected with a simple configuration, and the stress of the waiting passenger can be reliably reduced.

[0025] As shown in FIG. 1, the elevator system 1 may further include a notification unit 7. The notification unit 7 has a function of providing guidance to waiting passengers based on the determination result of the stress detection unit 4. The notification unit 7 may include at least one of a speaker 8 and a video display device 9, such as a display or projector, installed at the elevator hall. The notification unit 7 may be capable of providing at least one of information regarding the elevator operation status, information regarding the reason why the elevator 5 is crowded, an apology for the long wait time, and information recommending using the stairs, an elevator in another bank, or an escalator if it would be faster. By providing such information, the notification unit 7 can reduce the stress of waiting passengers. The information regarding the elevator operation status may include, for example, information indicating that priority dispatch is being performed or information regarding the estimated arrival time. The reason why the elevator 5 is crowded may be, for example, information indicating that there are many priority users or that a robot is using the elevator 5.

[0026] The stress detection unit 4 may also determine the stress level according to the elevator operation status. For example, when an action that can be determined to be stressful (such as repeatedly pressing the elevator call button 2) is performed in a situation where the waiting passenger's stress is expected to increase due to the operation status of the elevator 5, such as when the waiting passenger notices that the elevator 5 has passed the passenger's landing floor, the stress detection unit 4 may determine that the stress factor is due to the operation status of the elevator 5 and may cause the notification unit 7 to notify appropriate guidance regarding the expected stress factor. For example, the notification unit 7 may notify the passenger that "the elevator will first go to the first floor and then a priority vehicle will be dispatched to the passenger's landing floor." In this way, the notification unit 7 may notify the passenger according to the identified cause of stress. This makes it possible to more reliably reduce the waiting passenger's stress.

[0027] When a car is preferentially allocated to a floor where there are waiting passengers with a high level of stress, the notification unit 7 may notify the passengers to that effect. By informing the waiting passengers that a car is being preferentially allocated, it is possible to eliminate the discomfort of not being able to board the next car and to eliminate the anxiety of not being able to board the next car, thereby reducing the stress of the waiting passengers.

[0028] When a car is assigned with priority, a notification unit inside the car may notify passengers that the car will go directly to the disembarking floor without responding to calls from other floors. This will reduce stress for passengers, as they will know that they will not have to feel awkward when the doors open when they cannot get on.

[0029] As shown in Fig. 1, the elevator system 1 may further include a mobile object linkage system 10. The mobile object linkage system 10 has a function for linking the elevator 5 with a mobile object 11 that uses the elevator 5 or a mobile object 11 that is present around the elevator 5. The mobile object 11 is a robot, a drone, or other mobile device that moves autonomously. The mobile object 11 has a sensor 12 and an alarm unit 13.

[0030] The mobile object linkage system 10 includes a receiving unit that receives information on the stress level of passengers waiting at the elevator 5 from the elevator system 1, and a transmitting unit that transmits an operation command to a mobile object 11 using the elevator 5 or a mobile object 11 present in the vicinity of the elevator 5, according to the stress level of the passengers waiting received by the receiving unit.

[0031] The mobile object linkage system 10 may request the mobile object 11 to take a measure according to the determination result of the stress detection unit 4. The measure may be, for example, the following measure. The notification unit 13 of the mobile object 11 notifies waiting passengers with a high stress level of the same information as that notified by the notification unit 7. When there is a highly stressed passenger waiting, the mobile unit 11 will not enter the elevator car of the elevator 5 (will let the passenger go). The mobile unit 11 explains the status of the elevator 5 (such as the estimated time until arrival) to the highly stressed waiting passengers. - Mobile 11 also apologizes to highly stressed waiting passengers to reduce their stress. -Perform distracting acts or engage in small talk with stressed waiting customers.

[0032] The stress detection unit 4 may determine the stress level in cooperation with a sensor 12 of the mobile object 11 via the mobile object linkage system 10. For example, a sensor 12 such as a camera or LiDAR (Light Detection and Ranging) mounted on the mobile object 11 may acquire the movement, line of sight information, attribute information, etc. of the waiting passenger, and combine this information with the information from the stress detection unit 4 to determine the stress level, thereby enabling a more accurate determination of the stress level. For example, even if two waiting passengers repeatedly press the call button, it is possible to determine that the more active one is higher in stress than the more active one who walks around.

[0033] Furthermore, the stress detection unit 4 may identify the cause of stress of a waiting passenger in cooperation with a sensor 12 of the mobile object 11 via the mobile object linkage system 10. That is, by acquiring the movement, line of sight information, attribute information, etc. of the waiting passenger using a sensor 12 such as a camera or LiDAR mounted on the mobile object 11 and integrating this information with the information from the stress detection unit 4 to identify the cause of stress, it becomes possible to provide more appropriate guidance, etc. For example, when the elevator 5 car passes by, it is thought that the waiting passenger's line of sight is tracking the movement of the elevator 5 car, and by detecting such line of sight, it is possible to detect that the cause of stress is the operating status of the elevator 5.

[0034] Figure 7 is a flowchart showing an example of the control operation of embodiment 1. When hall call button 2 is pressed in step S1 in Figure 7, the car of elevator 5 arrives in step S2. In step S3, it is determined whether the user has boarded the car, and when the user has boarded the car, boarding is completed in step S4, and the processing of the flowchart ends. On the other hand, if the user is unable to board the car, the processing proceeds to step S5, and after the doors close, the waiting user presses hall call button 2.

[0035] In step S6, it is determined whether the time from door closing to pressing of hall call button 2 is within a predetermined time. If the time from door closing to pressing of hall call button 2 is longer than the predetermined time, stress detection unit 4 determines that the user's stress level is low, and the process proceeds to step S7, where control unit 6 dispatches the car normally. Thereafter, in step S8, the elevator car of elevator 5 arrives, and when the user boards, boarding is completed (step S9).

[0036] On the other hand, if the time from door closing to pressing of hall call button 2 is within the predetermined time, stress detection unit 4 determines that the user's stress level is high, and the process proceeds to step S10, where control unit 6 prioritizes car dispatch. After that, in step S11, the elevator car of elevator 5 arrives, and when the user boards, boarding is completed (step S12).

[0037] Figure 8 is a flowchart showing another example of the control operation of the first embodiment. In Figure 8, the same steps as in Figure 7 are given the same reference numerals, and their explanations will be omitted. When the control unit 6 prioritizes car dispatch in step S10 of Figure 8, the process proceeds to step S13, where it is determined whether the operation detection unit 3 has detected a high-stress manner of pressing the hall call button 2. A high-stress manner of pressing is one of the pressing methods described with reference to Figures 4 to 6. If a high-stress manner of pressing is not detected, the process proceeds to step S14, and when the car of the elevator 5 arrives and the user boards, boarding is completed (step S15).

[0038] On the other hand, if a pressing technique with a high degree of stress is detected, the process proceeds to step S16, and the notification unit 7 of the elevator 5 explains the situation and apologizes to the waiting passenger. After that, in step S17, the elevator car 5 arrives, and when the passenger boards, the boarding is completed (step S18).

[0039] FIG. 9 is a flowchart showing another example of the control operation of the first embodiment. In FIG. 9, the same steps as in FIGS. 7 and 8 are assigned the same reference numerals, and their explanations are omitted. If a pressing method with a high stress level is detected in step S13 of FIG. 9, the process proceeds to step S19, where it is determined whether the robot, i.e., the moving body 11, is waiting to board. If the robot, i.e., the moving body 11, is not waiting to board, the process proceeds to step S20, where the notification unit 7 of the elevator 5 explains the situation and apologizes to the waiting passenger. Thereafter, in step S21, the car of the elevator 5 arrives, and when the passenger boards, boarding is completed (step S22).

[0040] On the other hand, if the robot, i.e., the moving body 11, is waiting to board, the process proceeds to step S23, and the notification unit 13 of the robot, i.e., the moving body 11, explains the situation and apologizes to the waiting passenger. After that, in step S24, the elevator car of the elevator 5 arrives, and when the passenger boards, boarding is completed (step S25).

[0041] In the examples shown in Figures 7 to 9, the elevator car is dispatched with priority if the time from door closing to the pressing of the platform call button 2 is within a predetermined time, but it may also be dispatched with priority if the button is pressed in a highly stressful manner as described in Figures 4 to 6.

[0042] FIG. 10 is a diagram showing an example of a configuration for realizing the functions of the operation detection unit 3, the stress detection unit 4, the control unit 6, or the mobile object linked system 10 in the first embodiment. Each function of the operation detection unit 3, the stress detection unit 4, the control unit 6, or the mobile object linked system 10 is realized by, for example, a processing circuit. The processing circuit may be dedicated hardware 600. The processing circuit may include a processor 601 and a memory 602. A part of the processing circuit may be formed as the dedicated hardware 600, and the processing circuit may further include the processor 601 and the memory 602. In the example shown in FIG. 10, a part of the processing circuit is formed as the dedicated hardware 600. Furthermore, in the example shown in FIG. 10, the processing circuit further includes the processor 601 and the memory 602 in addition to the dedicated hardware 600.

[0043] The processing circuitry of which at least one portion is dedicated hardware 600 may be, for example, a single circuit, multiple circuits, a programmed processor, parallel programmed processors, an ASIC, an FPGA, or a combination thereof.

[0044] When the processing circuit has at least one processor 601 and at least one memory 602, the functions of the operation detection unit 3, the stress detection unit 4, the control unit 6, or each part of the mobile object linkage system 10 are realized by software, firmware, or a combination of software and firmware.

[0045] The software and firmware are written as programs and stored in memory 602. The programs may be recorded on a computer-readable recording medium. The processor 601 realizes the functions of each unit by reading and executing the programs stored in memory 602. The processor 601 is also called a CPU (Central Processing Unit), central processing unit, processing unit, arithmetic unit, microprocessor, microcomputer, or DSP. The memory 602 may be, for example, a non-volatile or volatile semiconductor memory such as RAM, ROM, flash memory, EPROM, or EEPROM, or a magnetic disk, flexible disk, optical disk, compact disk, minidisk, DVD, etc.

[0046] In this way, the processing circuit can realize the functions of the operation detection unit 3, the stress detection unit 4, the control unit 6, or the mobile object linkage system 10 by using hardware, software, firmware, or a combination of these. Note that each function of the operation detection unit 3, the stress detection unit 4, the control unit 6, or the mobile object linkage system 10 may be realized by multiple devices working together, or may be realized by a single device. Furthermore, at least a portion of each function of the operation detection unit 3, the stress detection unit 4, the control unit 6, or the mobile object linkage system 10 may be implemented in a server or the like on an external network. [Explanation of symbols]

[0047] 1 elevator system, 2 hall call button, 3 operation detection unit, 4 stress detection unit, 5 elevator, 6 control unit, 7 notification unit, 8 speaker, 9 video display device, 10 mobile object linkage system, 11 mobile object, 12 sensor, 13 notification unit, 600 dedicated hardware, 601 processor, 602 memory

Claims

1. a receiving unit that receives information on a stress level of a waiting passenger when a specific operation by the waiting passenger that can be distinguished from a hall call operation is detected on an operation button of the hall call device of the elevator; a transmitting unit that transmits an operation command to a moving object using the elevator or a moving object present in the vicinity of the elevator in accordance with the stress level of the waiting passenger received by the receiving unit; A mobile communication system equipped with the above.

2. The mobile object linkage system according to claim 1 , wherein the transmission unit transmits an operation command to the mobile object to guide the waiting passenger according to the stress level.

3. The mobile body linkage system described in claim 2, wherein the transmitting unit transmits to the mobile body an operational command to notify at least one of the following: information regarding the operation status of the elevator, information regarding the reason the elevator is crowded, an apology for the long waiting time, and information recommending the use of other means of transportation.

4. The mobile body linkage system according to claim 1 , wherein the receiving unit receives the stress level determined according to an operation status of the elevator.

5. The mobile body linkage system according to claim 1 , wherein the receiving unit receives the stress level determined according to a lighting state of a hall call device of the elevator.

6. The mobile object linkage system according to claim 1 , wherein the receiving unit receives the stress level determined by a stress detection unit in cooperation with a sensor of the mobile object.

7. The mobile body linkage system according to any one of claims 1 to 3, wherein the transmission unit transmits to the mobile body an operational command to notify the mobile body of a cause of stress identified by the stress detection unit in cooperation with a sensor of the mobile body.

8. a receiving step of receiving information on a stress level of a waiting passenger when a specific operation of the waiting passenger that can be distinguished from a hall call operation is detected on an operation button of the hall call device of the elevator; a transmitting step of transmitting an operation command to a moving object using the elevator or a moving object present in the vicinity of the elevator according to the stress level of the waiting passenger received in the receiving step; A method comprising:

9. On the computer, a receiving step of receiving information on a stress level of a waiting passenger when a specific operation of the waiting passenger that can be distinguished from a hall call operation is detected on an operation button of the hall call device of the elevator; a transmitting step of transmitting an operation command to a moving object using the elevator or a moving object present in the vicinity of the elevator according to the stress level of the waiting passenger received in the receiving step; A program that executes the following.

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