Information processing apparatus

Abstract

To provide an information processor, an information processing method and a program for suppressing labor and time for a store side to prepare publication information to be published on a contribution site.SOLUTION: The management server 10 configured by one or a plurality of information processing devices including an arithmetic device and a storage device includes an acquisition unit 11 that acquires post information corresponding to a specific store from a posting site that discloses post information posted for a predetermined store, an output unit 12 that outputs the post information corresponding to the specific store acquired from the posting site to be displayed, and a posting unit 13 that posts posting information including a sentence related to the specific store on an information disclosure page corresponding to the specific store prepared in the posting site. Then, the publication part transmits request information showing the request of the contents of the publication information to the sentence generation device, requests the generation of sentence information corresponding to the request information, acquires the sentence information generated by the sentence generation device, and publishes the publication information based on the sentence information on the information disclosure page.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information indicating users' evaluations of stores and products and their usage status. On these posting sites, for example, users post posted information such as photos of the interior of a restaurant or other store and the food, and written descriptions of the store's atmosphere and their impressions of the store. The posted information is then organized by store or product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product. At this time, the posting site also publishes posted information about the store provided by the store, and general users refer to the posted information posted on the posting site when visiting a store or using the store.

[0003] Furthermore, stores can collect information posted by users and use it as a reference for running their stores. For example, Patent Document 1 discloses a system that acquires information posted by users about a store it operates from multiple posting sites and displays it in a list. Patent Document 1 also discloses that stores post information, which is information about the store, on posting sites via a system. As a result, stores post information such as store business hours, campaigns held at the store, and products offered at the store on posting sites via the system, and provide it to general users. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] However, when a store posts information about itself on a posting site, the store must take the time and effort to create the information.

[0006] Therefore, one of the purposes of the present disclosure is to solve the problem of stores having to go through the trouble of creating information to be posted on posting sites. [Means for solving the problem]

[0007] An information processing device according to an embodiment of the present disclosure includes: an acquisition unit that acquires posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; an output unit that outputs the posted information corresponding to the specific store acquired from the posting site so as to be displayed; a posting unit that posts information including text related to the specific store on an information disclosure page corresponding to the specific store that is prepared on the posting site; Equipped with the publishing unit transmits request information indicating a request for the content of the published information to a writing generation device, requests the writing generation device to generate writing information corresponding to the request information, acquires the writing information generated by the writing generation device, and publishes the published information based on the writing information on the information disclosure page; The structure is as follows.

[0008] Furthermore, an information processing method according to an embodiment of the present disclosure includes: The information processing device Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; Furthermore, when posting information including text about the specific store on an information disclosure page corresponding to the specific store prepared on the posting site, request information expressing a request for the content of the posted information is transmitted to a text generation device to request generation of text information according to the request information, the text information generated by the text generation device is acquired, and the posted information based on the text information is posted on the information disclosure page. The structure is as follows.

[0009] Furthermore, a program according to an embodiment of the present disclosure includes: In the information processing device, Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; Furthermore, when posting information including text about the specific store on an information disclosure page corresponding to the specific store prepared on the posting site, request information expressing a request for the content of the posted information is transmitted to a text generation device to request generation of text information according to the request information, the text information generated by the text generation device is acquired, and the posted information based on the text information is posted on the information disclosure page. Execute the process, The structure is as follows. [Effects of the Invention]

[0010] With the above-described configuration, the present invention can reduce the effort required for a store to create information to be posted on a posting site. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating an example of an overall configuration of an information processing system according to the present disclosure. [Figure 2] FIG. 2 is a block diagram illustrating an example of a configuration of a management server according to the present disclosure. [Figure 3]FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 4] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 5] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 8] FIG. 10 is a diagram illustrating an example of a process performed by a management server according to the present disclosure. [Figure 9] 10 is a flowchart illustrating an operation of a management server according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0012] <Embodiment 1> A first embodiment of the present disclosure will be described with reference to the drawings. Note that the drawings may be referenced in any embodiment.

[0013] [composition] The information processing system of the present invention is primarily used for managing and analyzing information posted on a posting site known as a word-of-mouth site, and for managing published information. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, an administrator terminal 50, and a text generation device 60, all connected via a network N. Each component will be described in detail below.

[0014] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page that publishes information about a store P, such as a restaurant, as well as a page that publishes posted information from contributors 31 who are users who have visited the store P. The posted information posted and published by contributors 31 includes, for example, photographs (photographed images) of the interior and food of store P (target), written information (character information) such as impressions about the service and food received at store P, and even numerical evaluation information expressing an evaluation of store P.

[0015] In this case, the evaluation information is a numerical evaluation value that indicates the degree of evaluation of the store by the user. For example, the evaluation value is set to a value from 0 to 5, with the larger the value, the higher the evaluation. However, the evaluation value may be expressed as any range of values ​​and may be expressed as any information, not limited to numerical values. The evaluation information also includes time information. For example, the time information is information that indicates time, such as the date when the user visited the store or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input together with the evaluation information when the user posts it, or by being added by the posting site server 20 when the evaluation information is posted.

[0016] Furthermore, the posting site server 20 is provided with a store page (information disclosure page) for each store P that displays information about the store. Posted information, which is information about the store P entered by an administrator 51 of the business operator that operates the store P, is posted and made publicly viewable by the above-mentioned contributor 31 and viewers 41, as will be described later. FIG. 3 shows an example of the display of the store page 21. In this example, posted information D posted by the administrator 51 as posted information is displayed together with map information M indicating the location of the store P and the store name "aaa store." The posted information D posted by the administrator 51 as posted information is information that indicates the latest information, events, special offers, etc. of the store, and includes posted opening hours, photos F (images) of the store interior and products offered, text information T explaining the latest information, etc., and link information to websites, such as online shops and reservation sites, related to the store P, managed by the business operator of the store P. Although not shown, the information posted by administrator 51 on the store page of posting site server 20 includes store information, which is basic store information, and may include, for example, the store's address and phone number, the URL of the online shop or reservation site, information on products and services offered at the store, business hours, and information on the store's payment methods and means. However, the store page may be a page that displays only posted information D as described above, or a page that displays only store information as described above.

[0017] The posting site server 20 also has a function of storing access information that indicates the status of access to posted information from the publicly-disclosed contributor 31 and posted information from the administrator 51 of the business operator who operates the store P. For example, the posting site server 20 stores, as access information, the number of views of each posted information or each posted information, the viewing time, the attributes of the viewing user, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, etc. However, the access information stored by the posting site server 20 is not limited to the information described above and may include other information.

[0018] As will be described later, the posting site server 20 transmits posted information from contributors 31 corresponding to each store P to the management server 10 in response to a request from the management server 10. The posting site server 20 also transmits the above-mentioned access information for the publicly posted information and published information to the management server 10. At this time, the posting site server 20 associates the posted information and access information with information that identifies the posting site server 20 itself and transmits them to the management server 10.

[0019] Examples of posting sites provided by the posting site server 20 include Google (registered trademark) Business Profile and Yahoo (registered trademark) Places. However, the posting site provided by the posting site server 20 may be any posting site, such as a search site, a reservation site, a review site, a survey site, a weblog, or an SNS (Social Networking Service) site. An example of an SNS site is Instagram (registered trademark).

[0020] In this embodiment, there are multiple posting site servers 20, each of which operates a different posting site. Therefore, information posted by contributors 31 for the same store P, information posted by the manager of the store P, and posted information such as store information are published on the respective posting sites established by the respective posting site servers 20.

[0021] Furthermore, the posting site server 20 is not necessarily limited to publishing posted information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire and store the posted information described above from users.

[0022] The posted information handled on the posting site provided by the posting site server 20 is not limited to information about a store P such as a restaurant, but may be information about any type of store, or may be posted information about a product or service (target). Furthermore, the posted information is not limited to information about a store or product, but may be information about any target. Furthermore, the posting site server 20 is not necessarily limited to discriminating posted information by target, such as by store or product, but may disclose posted information without discriminating by target, for example, by poster 31.

[0023] Poster terminal 30 is an information processing terminal such as a smartphone or laptop computer operated by poster 31, who is a user who has visited a target such as store P. When operated by poster 31, poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site. For example, poster terminal 30 posts, as posted information, photos taken by poster 31 inside store P or photos of food served at store P, or posts, as posted information, evaluation information entered by poster 31 that evaluates store P using a number on a multiple-level scale or text information expressing impressions in text.

[0024] The poster terminal 30 may access the posting site directly, or may be guided to access the posting site from an access destination based on address information such as a QR code installed in store P. Furthermore, if the access destination of address information such as a QR code installed in store P is the survey site of store P, the poster terminal 30 also has a function to transmit responses to surveys presented on the survey site.

[0025] Viewer terminal 40 is an information processing terminal such as a smartphone or laptop computer operated by viewer 41. Viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site when operated by viewer 41. For example, viewer terminal 40 can view photos of the interior of store P and photos of the food served at store P posted by poster 31, evaluation information that rates store P on a multiple-level numerical scale, and text information that expresses impressions in text.

[0026] The poster terminal 30 and viewer terminal 40 described above can also display posted information such as posted information and store information posted by the administrator 51 of the store P, which is published on the store page of each posting site. This allows the poster 31 and viewer 41 to view posted information, which is store information and posted information from the administrator 51 of the store P.

[0027] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages posted information about the store P at a business operator. The administrator terminal 50 manages posted information about the store from posters 31 by accessing the management server 10 and displaying and monitoring the posted information about the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also generates a reply message to the posted information via the management server 10 and posts it to the posting site server 20. Furthermore, the administrator terminal 50 can also post posted information, such as posted information about the store and store information, on the store page of each posting site via the management server 10. The number of stores P for which the administrator 51 manages posted information from posters 31 is not limited to one, and may be multiple.

[0028] In this embodiment, it is assumed that the business operator who operates store P operates multiple stores P. For example, the business operator operates 50 stores, and monitors and analyzes posted information for these multiple stores, posts replies to the posted information, and also posts information including store information such as posted information from the store operators and basic store information. However, the business operator who operates store P may operate only one store, or may monitor and analyze posted information for multiple stores including its own store and stores of other businesses.

[0029] The text generation device 60 is an information processing device managed by a business operator that provides a service such as connecting to the management server 10 via the network N, performing processing according to input instruction information, and outputting the processing results to the management server 10. As an example, the text generation device 60 is realized by a generation AI such as ChatGPT provided by OpenAI, Inc. of the United States or VertexAI provided by Google LLC of the United States. In this embodiment, the text generation device 60 is machine-learned to receive input of instructions for generating text information along with instructions on the content of the text, and to generate text information that may be included in the above-mentioned posted information in response to such instructions, as will be described later.

[0030] The management server 10 is configured with one or more information processing devices each including a calculation device and a storage device. As shown in FIG. 2, the management server 10 includes an acquisition unit 11, an output unit 12, and a posting unit 13, and the posting unit 13 further includes a generation request unit 14. The functions of the acquisition unit 11, the output unit 12, the posting unit 13, and the generation request unit 14 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a store information storage unit 16 and a posted information storage unit 17. The store information storage unit 16 and the posted information storage unit 17 are configured with a storage device. Each component will be described in detail below.

[0031] First, the store information storage unit 16 stores information about the store P input from the administrator terminal 50 of the business operator that operates the store P. At this time, if the business operator operates multiple stores P, information about each of the multiple stores P is registered.

[0032] The information about store P to be registered includes the store name, store address, store attributes, etc. The store name functions as identification information that identifies the store. The store address indicates the location of the store, and can specify the location by prefecture or region, for example, and also functions as a store attribute. Store attributes include information such as the store's location (roadside, downtown, tourist area, suburban area, commercial facility, etc.), whether or not there is parking, the store's person in charge on the business side, the store's franchisee, the store's brand, classification by sales, and classification by post response (whether or not there is inbound tourism).

[0033] Furthermore, in the store information storage unit 16, for example, a plurality of stores P operated by the same business or businesses forming a group are associated with each other to form a store group and are registered.

[0034] The store information storage unit 16 also stores information about the posting site server 20 to which posted information for the store P is posted. The information about the posting site server 20 includes information for identifying the posting site and information for acquiring the posted information posted to the posting site server 20 from the posting site server 20. For example, the information about the posting site server 20 includes information for identifying the posting site server 20 and the store P, and more specifically, includes address information of the posting site where the posted information for the store is published. Note that in this embodiment, information about multiple posting site servers 20 may be registered for the same store P.

[0035] The information on the posting site server 20 also includes information necessary for posting information on a store page prepared on the posting site server 20. For example, the information includes information for logging in to the store page of the posting site server 20 so that the administrator terminal 50 of the store P can post posting information such as posting information and store information via the management server 10.

[0036] The acquisition unit 11 accesses each posting site server 20 based on the registered store information as described above, acquires posted information from contributors 31 that is published on each posting site, and stores the information in the posted information storage unit 17. At this time, the acquisition unit 11 acquires posted information about each store from each posting site server 20, distinguishing between each store and each store group, associates the store information with the posting site information, and stores the associated information in the posted information storage unit 17. In other words, the acquired posted information associates the information about the corresponding store with the information about the posting site where the information was posted. Note that the acquisition unit 11 may acquire posted information from any posting site, such as the search site, reservation site, review site, survey site, weblog, or SNS site described above.

[0037] The acquisition unit 11 also acquires access information for posted information from contributors 31 and posted information from the administrator 51 of the store P, which are published on the posting site server 20. The access information includes, for example, the number of views and viewing time of each posted information or each posted information, attributes of the viewing users, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, and the like.

[0038] The output unit 12 outputs the posted information from the poster 31 regarding a specific store, which is acquired from the posting site server 20 as described above, to the administrator terminal 50 for display. At this time, if there is a plurality of pieces of posted information corresponding to a specific store acquired from a plurality of posting site servers 20, respectively, the output unit 12 outputs the plurality of pieces of posted information so as to be collectively displayed as a list. Furthermore, if a plurality of specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the plurality of specific stores so as to be collectively displayed as a list. Note that the output unit 12 associates the posted information with information such as the store name that identifies the store where the posted information was posted, information such as the name of the posting site that identifies the posting site where the information was posted, and information about the poster, and displays the associated information.

[0039] For example, as shown in FIG. 4, the output unit 12 outputs a list of rating information and text information from the posted information to be displayed on the administrator terminal 50. The example in FIG. 4 shows a case where "Store aaa" and "Store bbb" are associated as group stores, and the output unit 12 displays a list of rating information and text information for each of these stores as posted information posted to multiple posting sites, such as "Posting Site A" and "Posting Site B." In FIG. 4, "stars" represent rating information, and the number of stars represents a numerical rating value, with a higher number representing a higher rating for the store. In FIG. 4, "XX was delicious, XXXXXXXX" represents text information such as impressions about the store. In addition, when the posted information includes photographs or other captured images, the output unit 12 may output a list of the captured images or a list of combinations of text information and captured images.

[0040] The output unit 12 can also narrow down the posted information according to the type and content of the posted information and the attributes of the store where the posted information was posted, and output the narrowed down posted information to be displayed as a list. For example, as shown in Fig. 4, the output unit 12 displays display fields such as "Narrowed Information," "Search," and "Posting Date" on the posted information list display screen, and by selecting these and inputting various conditions, the posted information can be narrowed down according to the input conditions.

[0041] For example, when the "Filtering Condition" in FIG. 4 is selected, the output unit 12 displays a screen on the administrator terminal 50 for inputting conditions for filtering posted information, as shown in FIG. 5. In this example, the filtering conditions can be set as the rating value of the posted information, the posting site, the language, the store brand, the store location (prefecture), the store location, and the like. For example, as shown in FIG. 5, when the rating value of the posted information is "0 to 2," the posted information having a rating value of "0 to 2" can be filtered. For example, as shown in FIG. 5, when "Posting Site B" is selected as the posting site, the posted information posted to "Posting Site B" can be filtered. For example, as shown in FIG. 5, when "English" is selected as the language of the posted information, the posted information whose text information is posted in "English" can be filtered. In this way, the posted information can be filtered and displayed in a list based on the type of posted information, such as the rating value, language, and posting site of the posted information. For example, as shown in FIG. 5, when "Sushi aa" is selected as the brand of the store to which the posted information was posted, the posted information posted to stores of the selected brand can be filtered. Furthermore, for example, if "Tokyo" is selected as the prefecture of the store for which the posted information is posted, or if "downtown" is selected as the location of the store, it is possible to narrow down the posted information posted to stores in the selected prefecture or location. In this way, it is possible to narrow down the posted information and display it as a list based on the attributes of the store for which the posted information is posted, such as the brand, location, and location of the store.

[0042] 4 is selected and a "keyword" is input in the search field, the output unit 12 can narrow down and display a list of posted information that includes the input "keyword." Also, for example, when "posting date" in FIG. 4 is selected and a predetermined "posting date" or "period" is input, the output unit 12 can narrow down and display a list of posted information that was posted on the input "posting date" or "period." Note that the output unit 12 is not limited to the above-mentioned conditions, and may narrow down and display a list of posted information using other conditions.

[0043] In response to an instruction from the administrator terminal 50, the posting unit 13 performs a process of posting information about a store on a store page (information disclosure page) prepared in each of the multiple posting site servers 20 corresponding to the store managed by the administrator 51 of the administrator terminal 50. For example, the posting unit 13 logs in using login information that allows posting information on the store page of each posting site server 20, and transmits and posts the information on the store page. At this time, the posting unit 13 may accept, from the administrator terminal 50, an operation to select all store pages of the multiple posting sites at once, or an operation to select store pages of each individual posting site. Then, when the posting unit 13 accepts an operation to select all posting sites at once, the posting unit 13 posts the information on the store pages of all posting sites at once. When the posting unit 13 accepts an operation to select individual posting sites, the posting unit 13 posts the information on the store pages of each selected posting site. Note that the selection of the posting site to post to may be performed by any method. The posting unit 13 may also accept a selection of a store and post the information on the store page of the selected store. At this time, the posting unit 13 may accept the selection of multiple stores and post the information to the store pages of the selected multiple stores at once. Note that the selection of stores may be performed by selecting the attributes of the stores as described above.

[0044] Here, the posting process of the posting unit 13 will be described in more detail. The posting unit 13 transmits a request to the administrator terminal 50 to display a posting operation screen for performing a posting operation for the posted information, as shown in FIG. 6, and accepts the posting operation from the administrator terminal 50. At this time, the posting unit 13 displays the posting operation screen, as shown in FIG. 6, including a title input field 71 for inputting a title, a text input field 72 for inputting text information included in the posted information, and a setting input field 74 for inputting posting settings. The title of the posted information is input in the title input field 71, and text information representing the store's promotional content included in the posted information is input in the text input field 72. Although not shown, the posted information can also include photos and images, and the posting operation screen may display an input field for selecting and inputting photos and images. Furthermore, the posting date and posting time are input in the setting input field 74, and at the corresponding date and time, the posting unit 13 posts the posted information, including the title input in the title input field 71 and the text information input in the text input field 72, to the store page of the posting site. As a result, for example, as shown in FIG. 3, the posted information D including the text information T is posted on the store page 21 of the posting site server 20.

[0045] 6, the posting unit 13 displays "Posting Support" 73 (request operation unit), which is an operation unit operated when requesting the generation of text information to be included in the posting information, on the posting operation screen. When the operation unit of "Posting Support" 73 is selected, the posting unit 13 starts a generation request process by the generation request unit 14. The generation request process by the generation request unit 14 requests an external device to create text information to be included in the posting information, and acquires the text information generated by the external device.

[0046] Specifically, when the operation unit for "Posting Support" 73 is selected, the generation request unit 14 transmits a command to the administrator terminal 50 to display a generation request operation screen for requesting the generation of text information, as shown in FIG. 7, and accepts the generation request operation from the administrator terminal 50. At this time, the generation request unit 14 displays the generation request operation screen, as shown in FIG. 7, including input fields such as a keyword input field 81 for inputting a keyword, a URL input field 82 for inputting a URL (address information), and an instruction input field 83 for inputting instructions for text generation. In the keyword input field 81, a "keyword" (request information) that the user wishes to include in the text information requested to be generated is input. In the example of FIG. 7, two keywords, "new product" and "sushi," are input as examples. In the URL input field 82, a URL (Uniform Resource Locator) that can access a website where predetermined information is published is input. The input URL is, for example, address information of a website where text information is published, which is referenced when generating text information by the text generation device 60 (described later). Note that the address information is not necessarily limited to a URL and may be any information, such as an IP address, that can access predetermined information. The instruction input field 83 is used to input instruction information (request information) specifying further requirements for the text information requested to be created. Examples of instruction information include text content information indicating the text content to be included in the text information, constraint information indicating constraints that the text information must satisfy, such as specifying terms that should not be included in the text information, and expression information indicating the expression of the text information. In the example of FIG. 7, an instruction such as "I want to include text such as 'Yellowtail, salmon, and salmon roe are a good deal'" is input as text content information, an instruction such as "Do not include 'best' or 'recommended' in the text information" is input as constraint information, and an instruction such as "Express the text information using polite language" is input as expression information. In this way, the generation request unit 14 receives input from the administrator terminal 50 of the desired content of the text information to be created and address information of the website the user wishes to refer to.

[0047] 7, the generation request unit 14 transmits the keywords, URL, and instruction information input on the generation request screen to the text generation device 60 to request the generation of text information. At this time, the generation request unit 14 may instruct that the text information to be generated is text information included in the posted information to be posted on the store page 21 of the posting site server 20, or may instruct by transmitting several templates of posted information or several samples of past posted information.

[0048] The text generation device 60 then generates text information in response to an instruction from the generation request unit 14 of the management server 10. At this time, the text generation device 60 is assumed to have been previously trained by machine learning to generate text information for posting information to be posted on the store page of the store prepared on the posting site server 20 in response to the instruction as described above. For example, the text generation device 60 is assumed to have trained a large amount of learning data consisting of pairs of instruction information, such as instructions on keywords and content to be included in the text and other text to be referenced specified by a URL, and text information created in response to these instructions. In response to an instruction from the management server 10, the text generation device 60 generates text that includes the specified keywords and content, satisfies constraints such as not including terms that are instructed not to be included, or has a similar composition and structure to a text published at the specified URL, and transmits the generated text to the management server 10. The text generation device 60 may generate text information based on a template of posting information transmitted from the management server 10 or stored in advance, or on a sample of past posting information, or may generate text information by any method.

[0049] The creation request unit 14 acquires the text information transmitted from the text creation device 60, and inputs and displays the acquired text information in the text input field 72 of the publication operation screen. For example, the creation request unit 14 displays the acquired text information in the text input field 72 of the publication operation screen, as shown in Fig. 8. Note that Fig. 8 shows a case where characters of a title have been input into the title input field 71.

[0050] When the administrator terminal 50 inputs a change to the text information entered and displayed in the text input field 72 on the posting operation screen, the posting unit 13 accepts the change to the text information and displays the changed text information. Then, in response to an instruction from the administrator terminal 50, the posting unit 13 posts the posting information including the text information entered in the text input field 72 to the store page of the posting site.

[0051] [Operation] Next, the operation of the information processing system described above, particularly the operation of the management server 10, will be described. First, posted information about store P is posted by contributors 31 to each of the multiple posting site servers 20 and made public, and is viewable by viewers 41 on their viewer terminals 40. The management server 10 periodically or at any time acquires the posted information made public on each posting site from the multiple posting site servers 20 (step S1 in FIG. 9). The management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

[0052] The management server 10 then outputs the posted information from the contributor 31 for the specific store acquired from the posting site server 20 to the administrator terminal 50 for display. At this time, if there are multiple pieces of posted information corresponding to the specific store acquired from multiple posting site servers 20, the management server 10 outputs a list of all of these pieces of posted information as shown in Fig. 4 (step S2 in Fig. 9). The management server 10 may also narrow down the posted information based on specified conditions such as the type of posted information or the attributes of the store and display the list.

[0053] Thereafter, the management server 10 performs a process of posting the posting information about the store on a store page prepared on the posting site server 20 in response to an instruction from the administrator terminal 50. Specifically, the management server 10 displays a posting operation screen as shown in Fig. 6 on the administrator terminal 50. Then, the management server 10 accepts the posting information input to the posting operation screen from the administrator terminal 50 (step S3 in Fig. 9), and posts the posting information to be posted on the store page of the posting site (step S8 in Fig. 9).

[0054] At this time, when the operation section of "Posting Support" 73 on the posting operation screen is operated from the administrator terminal 50 and a request for support in generating text information is made (Yes in step S4 of FIG. 9), the management server 10 displays a generation request operation screen as shown in FIG. 7 on the administrator terminal 50 and receives a generation request operation from the administrator terminal 50. Then, as shown in FIG. 7, the management server 10 transmits text generation instructions, such as request information and address information, input from the administrator terminal 50 to the text generation device 60, requesting the generation of text information (step S5 of FIG. 9). As a result, text information according to the instructions from the administrator terminal 50 is generated in the text generation device 60 and transmitted to the management server 10.

[0055] The management server 10 acquires the text information transmitted from the text generation device 60, and inputs and displays the acquired text information on the posting operation screen (step S6 in FIG. 9). At this time, if the text information is changed on the posting operation screen from the administrator terminal 50, the management server 10 accepts the change in the text information (step S7 in FIG. 9). Then, in response to an instruction from the administrator terminal 50, the management server 10 posts the posting information including the text information input on the posting operation screen to the store page of the posting site (step S8 in FIG. 9).

[0056] As described above, in the present disclosure, the text generation device 60 is requested to generate text information that can be included in the posted information. This reduces the effort required for the store to create the posted information to be posted on the posting site.

[0057] Although the present invention has been described above with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions possessed by the management server 10 described above may be executed by an information processing device installed and connected anywhere on the network, i.e., may be executed by so-called cloud computing.

[0058] The above-described program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer-readable media can supply the program to a computer via a wired communication path such as an electric wire or optical fiber, or via a wireless communication path.

[0059] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing device, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix 1) an acquisition unit that acquires posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; an output unit that outputs the posted information corresponding to the specific store acquired from the posting site so as to be displayed; a posting unit that posts information including text related to the specific store on an information disclosure page corresponding to the specific store that is prepared on the posting site; Equipped with the publishing unit transmits request information indicating a request for the content of the published information to a writing generation device, requests the writing generation device to generate writing information corresponding to the request information, acquires the writing information generated by the writing generation device, and publishes the published information based on the writing information on the information disclosure page; Information processing device. (Appendix 2) 10. The information processing device according to claim 1, the publishing unit transmits address information that allows access to predetermined information and the request information to the writing generation device, and requests the writing generation device to generate the writing information according to the predetermined information that can be accessed using the address information and the request information; Information processing device. (Appendix 3) 10. The information processing device according to claim 1, the publishing unit transmits address information of a website where predetermined information is published and the requested information to the writing generation device, and requests the writing generation device to generate the writing information according to the predetermined information published on the website corresponding to the address information and the requested information; Information processing device. (Appendix 4) 4. The information processing device according to claim 3, the publishing unit requests the text generation device to generate the text information corresponding to a text published on the website corresponding to the address information; Information processing device. (Appendix 5) 4. The information processing device according to claim 3, the publishing unit transmits text content information representing text content to be included in the publishing information as the requested information to the text generation device, and requests the text generation device to generate the text information that includes text corresponding to the text content information and that corresponds to information of text published on the website that corresponds to the address information; Information processing device. (Appendix 6) 4. The information processing device according to claim 3, the publishing unit transmits keywords to be included in the publishing information as the request information to the writing generation device, and requests the writing generation device to generate the writing information that includes the keywords and corresponds to information of a writing published on the website that corresponds to the address information; Information processing device. (Appendix 7) 4. The information processing device according to claim 3, the publishing unit transmits constraint information representing constraints on the text information to the text generation device as the request information, and requests the text generation device to generate the text information that satisfies the constraints corresponding to the constraint information and corresponds to text information published on the website corresponding to the address information. Information processing device. (Appendix 8) 4. The information processing device according to claim 3, the publishing unit transmits expression information representing an expression of the sentence information as the request information to the sentence generation device, and requests the sentence generation device to generate the sentence information that is expressed in an expression corresponding to the expression information and that corresponds to sentence information published on the website that corresponds to the address information; Information processing device. (Appendix 9) 4. The information processing device according to claim 3, the publishing unit displays a text input field for inputting text to be included in the published information, inputs the text information acquired from the text generation device into the text input field, and displays the text information; if the text information in the text input field is changed, the publishing unit changes the text information; and publishes the text information in the text input field as the published information on the information disclosure page. Information processing device. (Appendix 10) 10. The information processing device according to claim 9, the posting unit displays, together with the text input field, a request operation unit that is operated when requesting the generation of the text information, and when the request operation unit is operated, displays a request input field in which input items for newly inputting the address information and the request information are set, transmits the address information and the request information input into the request input field to the text generation device to request the generation of the text information, and inputs and displays the text information acquired from the text generation device into the text input field. Information processing device. (Appendix 11) The information processing device Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; Furthermore, when posting information including text about the specific store on an information disclosure page corresponding to the specific store prepared on the posting site, request information expressing a request for the content of the posted information is transmitted to a text generation device to request generation of text information according to the request information, the text information generated by the text generation device is acquired, and the posted information based on the text information is posted on the information disclosure page. Information processing methods. (Appendix 12) In the information processing device, Acquire posted information corresponding to a specific store from a posting site that publishes posted information about the specific store; outputting the posted information corresponding to the specific store acquired from the posting site so as to be displayed; Furthermore, when posting information including text about the specific store on an information disclosure page corresponding to the specific store prepared on the posting site, request information expressing a request for the content of the posted information is transmitted to a text generation device to request generation of text information according to the request information, the text information generated by the text generation device is acquired, and the posted information based on the text information is posted on the information disclosure page. A program that executes a process. [Explanation of symbols]

[0060] 10 Management Server 11 Acquisition Department 12 Output section 13 Publication Section 14 Generation request section 20 Submission site server 30 Contributor terminal 31 contributors 40 Viewer Devices 41 viewers 50 Administrator terminal 51 Administrator 60 Sentence generator P store

Claims

1. An acquisition unit that acquires the aforementioned posted information corresponding to a specific store from a posting site that publishes posted information about a designated store, An output unit that outputs the posting information corresponding to the specific store obtained from the posting site, The information disclosure page for the specific store provided on the aforementioned posting site includes a section for posting information, including textual information, Equipped with, The posting section requests a text generation device to generate the text information contained in the posted information in polite language, obtains the text information generated by the text generation device, and posts the posted information based on that text information on the information disclosure page. Information processing device.

2. An information processing apparatus according to claim 1, The aforementioned display unit displays a text input field for inputting the text information to be included in the display information, as well as a request operation unit for requesting the generation of the text information. When the request operation unit is operated, it displays a request input field for inputting request information requesting that the text information be generated in polite language. In response to the request information entered in the request input field, it requests the text generation device to generate the text information in polite language. Information processing device.

3. An information processing apparatus according to claim 2, The display unit acquires the text information generated by the text generation device, displays the text information in the text input field, and accepts input for changes to the text information. Information processing device.

4. Information processing device, From a posting site that publishes posted information about a designated store, the posting information corresponding to a specific store is obtained. Output the posting information corresponding to the specific store obtained from the posting site. The information, including textual information, is posted on the information disclosure page corresponding to the specific store provided on the aforementioned posting site. Furthermore, the system requests a text generation device to generate the text information contained in the posted information in polite language, acquires the text information generated by the text generation device, and posts the posted information based on that text information on the information disclosure page. Information processing methods.

5. In an information processing device, From a posting site that publishes posted information about a designated store, the posting information corresponding to a specific store is obtained. Output the posting information corresponding to the specific store obtained from the posting site, The information, including textual information, is posted on the information disclosure page corresponding to the specific store provided on the aforementioned posting site. Furthermore, the system requests a text generation device to generate the text information contained in the posted information in polite language, acquires the text information generated by the text generation device, and posts the posted information based on that text information on the information disclosure page. A program that executes a process.

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