Attention calling device, attention calling program, and attention calling method

Abstract

To provide a device, a program and a method for reducing work errors at a site such as a medical institution or a nursing facility by quickly notifying a worker of cautions by simple work.SOLUTION: A care worker 11 inputs the name of the aged person and the kind of work (bathing assistance or the like) by voice from a microphone. A notice management device specifies the notice of the aged person at the time of taking a bath, and transmits it to an earphone 12 used by a care worker. Accordingly, it is possible to reduce mistakes during the work. The important notice management apparatus 1 transmits the identification information of the elderly person to the earphones 12 used by the worker 11. Thus, the aged person to be assisted is not mistaken. Furthermore, since the information for promoting a conversation with the elderly person is transmitted, communication with the elderly person to be assisted can be made smooth. The notice is also transmitted to the earphone used by the checker. As a result, it is possible to correct the erroneous notes.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a device, a program, and a method for alerting a worker about work. [Background technology]

[0002] There are many tasks and things to be careful about in medical and nursing care settings. For example, when serving a meal to an elderly person, meat and fish must be chopped into small pieces, when assisting an elderly person with bathing, special shampoo must be used, and when assisting an elderly person with taking their medicine before lunch, there are many other small details that must be taken into consideration. Caregivers memorize these and provide care without paying close attention to detail. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-26381 Summary of the Invention [Problem to be solved by the invention]

[0004] However, it is difficult for caregivers who are responsible for caring for a large number of elderly people to memorize all of the numerous points of attention for each elderly person. While it is possible to take notes, it is not realistic to check each note one by one during busy work hours. Furthermore, while veteran caregivers can memorize everything, it is impossible for new staff to remember them quickly. Therefore, there is a demand for a device that can instantly provide voice instructions on what kind of care to give to whom by voice input. Patent Document 1 describes a system that automatically displays warning information on a PC if an abnormality is found in a patient's test results. However, this system does not provide instructions on what kind of care to give to whom by inputting the corresponding warning information.

[0005] The present invention is made to solve such problems, and provides a device etc. that can instantly teach important points to be aware of when a work object is input by simple means. [Means for solving the problem]

[0006] In order to solve the above problems, the present invention provides an apparatus including the following means, a program that causes a computer to function as the following means, or a method that causes a computer to execute the following steps. (1) It is used to manage precautions for work, a precaution management information storage means for storing precaution management information including a work object to be worked on and precautions for the work to be performed on the work object; a work object acquisition means for acquiring the work object; an attention specification means for specifying the attention based on the work object acquired by the work object acquisition means and the attention management information; Equipped with. This process notifies the worker of important points, and the worker refers to the points when performing the work, thereby reducing work mistakes. (2) The apparatus further includes a worker notification means for outputting the precautions to a worker output device used by the worker who performs the work. This process notifies the worker of important points, and the worker refers to them when performing the work, thereby reducing work mistakes. (3) and a worker notification means for outputting the work target together with the precautions to a worker output device used by the worker performing the work. This process allows users to confirm both the task and its instructions, preventing them from following the wrong instructions. For example, if users input the task by voice, they might say, "Yamada Etsuko takes her medication," but the voice recognition system recognizes it as "Yamada Setsuko takes her medication," risking giving "Yamada Etsuko" the wrong medication. However, in this case, the task (name) and its instructions are output (displayed) as a set: "Yamada Setsuko. Takes medication X." Therefore, even if the voice recognition system erroneously converts "Yamada Etsuko" to "Yamada Setsuko," the user can recognize that this is the medication for "Yamada Setsuko" and not "Yamada Etsuko," and can prevent users from following the wrong instructions. In other words, this process allows users to confirm who the instructions are for (which task), preventing them from following the wrong instructions. (4) The system further includes a checker notification means for outputting the precautions to a checker output device used by a checker who checks the precautions. This notifies the reviewer of the important points, allowing the reviewer to become aware of them. Therefore, even if an important point is entered or memorized incorrectly, an experienced reviewer can notice the mistake and prevent the incorrect point from being conveyed to the worker. Furthermore, if the important point is important, the reviewer can go and help the worker. (5) The apparatus further includes a task object output means for outputting the task object together with the precautions to the checker output device. This not only notifies the person checking the notice but also the work target, preventing a situation in which the person checking the notice is notified of only the notice and does not know who the notice is for and what type of work it is for. (6) a storage means for storing information associating the warning with notification necessity information specifying whether the warning should be notified to the checker; Equipped with The checker notification means outputs the notice to the checker output device only when the notification necessity information indicates that notification is necessary. This allows the reviewer to be notified of only the important points that the reviewer needs to check. In other words, for example, only important or dangerous points are notified to the reviewer, and other general points are not notified to the reviewer. This reduces the burden of checking on the reviewer. In other words, if an extremely busy reviewer were notified of all important points, the reviewer would not be able to do their main job, so the number and volume of points notified to the reviewer can be reduced. (7) an auxiliary information acquisition means for acquiring auxiliary information regarding the precautions from a checker input device used by a checker who checks the precautions; and auxiliary information output means for outputting the auxiliary information to a worker output device used by the worker performing the work. (8) a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notification permission acquisition means for acquiring a notification permission for the worker from a checker input device used by a checker who checks the work; Equipped with When the notification permission acquisition means acquires the notification permission, the worker notification means outputs the notice to the worker output device. This prevents the worker from being notified of any important notices that the checker has determined should not be notified to the worker, thereby preventing the worker from making mistakes in the work due to incorrect notices being notified to the worker. (9) a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; a response time storage means for storing a response time required for the confirmer to respond; Equipped with The worker notification means includes: After the response time has elapsed, The notice is output to the worker output device. This allows the worker to automatically be notified of the warning if the checker does not respond to the warning, thus avoiding the inconvenience of the worker never being notified of the warning if the checker is unable to respond to the warning. (10) a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; Equipped with The worker notification means includes: After the checker notification means outputs the notice to the checker output device, The notice is output to the worker output device. This allows an experienced person to check the notes before the worker, so that even if incorrect information is stored as a note, the checker can correct it or stop notifying the worker. Therefore, the worker is notified of the correct information, which reduces work mistakes. (11) a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; Equipped with The worker notification means and the checker notification means simultaneously output the warnings. This allows the worker to be notified of the important points immediately without waiting for the checker's response, enabling a quick response. At the same time, the checker can quickly check the important points. (12) The apparatus further includes a history information storage means for storing history information indicating a history of the precautions output to the output device for worker. By storing historical information, it is possible to later find out when staff performed what tasks and what precautions they referred to. Therefore, if a caregiving error or accident occurs, it is possible to check the situation on-site. Furthermore, by keeping these records, even if a caregiving accident does occur, it is possible to prove that the facility performed its tasks with sufficient care and fulfilled its duty of care. (13) The history information includes the date and time when the notice was output to the worker output device, or the work target. This allows you to later check the date and time the work was done, and also which notes were output for which work object. In other words, since it is not possible to tell which work object was worked on from the notes alone, the work object is also recorded. (14) The history information is stored in association with an editing authority for the history information. In this way, it is possible to prevent the history information from being tampered with and ensure the objectivity of the history information. (15) The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, The worker notification means outputs the change notification information together with the precautions to the worker output device. This will notify staff that there have been changes to the precautions. Work mistakes are often caused by working without knowing that the precautions have been changed, so by printing "Changes have been made," a strong warning is issued and work mistakes are prevented. (16) The change notification information is stored in association with a notification period of the change notification information, The worker notification means outputs the change notification information to the worker output device only during the notification period. This allows only recently changed notes to be notified, which prevents information from becoming obsolete, as when notes that were changed long ago are notified for a long period of time. (17) The change notification information is output in a format that can be distinguished from the notice information. This makes it possible to emphasize that a change has occurred and to draw more attention to it. (18) The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, a collected note acquisition means for acquiring collected notes that collect the notes associated with the change notification information; Equipped with The collection notices are output to a worker output device used by the worker who performs the work. This allows all changes to be communicated to workers in one place, preventing work errors. (19) the notice management information stores the change notification information and a notification period for the change notification information; The collected notices include only those notices within the notification period. This allows only recently changed notes to be notified, which prevents information from becoming obsolete, as when notes that were changed long ago are notified for a long period of time. (20) Please read the above collection precautions. Before the notice specifying means specifies the first notice, The output is sent to the worker output device. This allows comprehensive changes to be communicated to staff as soon as they begin work, preventing operational errors. (twenty one) translation means for translating said notices into a foreign language different from the native language of the country in which said work is to be carried out; Equipped with The notice includes a foreign language translated by the translation means. This makes it possible to clearly communicate the meaning and true meaning of the precautions to foreign staff. (twenty two) The notices include the native language and the foreign language. By outputting both the native language and the foreign language, the staff in the country where the work is being done (Japanese staff in this case) can confirm that the notes have been extracted and output correctly. In other words, if only the foreign language is used, inexperienced foreign staff may not notice if there is some kind of mistake in the process of identifying the notes, and the notes are incorrect. Therefore, by outputting Japanese as well, experienced Japanese staff can notice. (twenty three) The translation means acquires terms or expressions used in the work field (industry field) to which the work belongs, and performs translation based on the terms or expressions. This results in a translation that is appropriate for the work in that field, making it easier for foreign staff to understand the meaning and true intent. (twenty four) The work object includes: Subject identification information that identifies the subject; A work type that identifies the type of the work; Includes: By using these two pieces of information as task target identification information, it is possible to accurately identify precautions in medical settings, nursing care settings, and other settings. Medical settings, nursing care settings, and other settings have many patients and elderly people, and there are many options (task types) to provide to these people. Therefore, if precautions are not identified based on these two pieces of information, too many precautions may be identified, or vague and inappropriate precautions may be identified, which could lead to a serious accident. (twenty five) The precaution specification means All of the precautions for the subject identified by the subject identification information are identified. This allows all the precautions for a specific person to be grasped at once. (26) The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, The precaution specification means Of the notices for the subject identified by the subject identification information, all of the notices associated with the change notification information are identified. This allows you to see all the changes to all the precautions for a specific person at once. (27) The precaution specification means specifies all the precautions for the work type. This allows you to grasp all the precautions for a given work type at once. (28) The notice is stored in association with change notification information indicating that the notice has been changed, The notice specifying means specifies all of the notices of the work type that are associated with the change notification information. This allows you to collectively grasp all the changes that have been made to all the precautions for a given work item. (29) The work object includes: object identification information that identifies the object; A work type that identifies the type of the work; Includes: By using these two pieces of information as work target identification information, it is possible to accurately identify precautions at construction sites and other sites. At construction sites, there are many pieces of equipment and many different types of work to be done on them. Therefore, if precautions are not identified based on these two pieces of information, too many precautions may be identified, or inappropriate and incorrect precautions may be identified, which could lead to a serious accident. (30) The precaution specification means All of the precautions for the object identified by the object identification information are identified. This allows you to grasp all the precautions for a specific object at once. (31) The notice is stored in association with change notification information indicating that the notice has been changed, The precaution specification means Of the precautions for the object identified by the object identification information, all of those associated with the change notification information are identified. This allows the user to grasp all the notices for a given object that have been changed at once. (32) The instructions include instructions by order corresponding to the plurality of operations to be performed in order, The worker notification means outputs the order-specific precautions to the worker output device in accordance with the order. This allows each step of the process to be carried out carefully, preventing work errors. (33) a performance information acquisition means for acquiring performance information indicating that the order-specific precautions have been fulfilled; Equipped with The worker notification means outputs the next order-specific notice to the worker output device only when the performance information is acquired. This allows each step of the process to be carried out carefully, preventing work errors. (34) a default information acquiring means for acquiring default information indicating that the order-specific precautions have not been complied with; Equipped with When the non-performance information is acquired, the worker notification means outputs the next order-based warning to the worker output device. This allows for flexible work, i.e., it is possible to avoid the hassle of performing unnecessary work. (35) a default information acquiring means for acquiring default information indicating that the order-specific precautions are not being observed; default permission information acquisition means for acquiring default permission information that permits default of the order-specific precautions; Equipped with When the worker notification means acquires the non-performance information, it outputs the next order-specific warning to the worker output device only when it acquires the non-performance permission information for the non-performance information. This ensures that important tasks and precautions are completed without skipping anything important. (36) a sequence-based history information storage means for storing sequence-based history information including the sequence-based precautions and performance information indicating that the sequence-based precautions have been performed or non-performance information indicating that the sequence-based precautions have not been performed; Equipped with. By storing historical information, it is possible to know later when, what kind of work the worker performed, and what precautions he or she referred to. Therefore, if an operational error or accident occurs, it is possible to check the situation on site. Furthermore, by keeping these records, even if an accident does occur, it is possible to prove that the worker performed the work with sufficient care and that the worker fulfilled his or her duty of care. (37) The non-performance information is output in a form that can be distinguished from the performance information. This makes skipped items more visible and makes it easier to understand the situation. (38) The apparatus further includes additional information acquisition means for acquiring additional information about the precautions from a worker input device used by the worker who performs the work. This allows additional information from the workers to be used for future operations. (39) The apparatus further includes a correction information acquisition means for acquiring correction information for the precautions from a worker input device used by the worker who performs the work. This allows the correction information from the worker to be used for future operations. (40) The work target includes the time to perform the work. This allows you to identify precautions based on time. [Effects of the Invention]

[0007] By utilizing the present invention, the following effects can be obtained. (1) It is possible to reduce work errors at medical institutions, nursing homes, and other facilities. (2) Simple input operations allow workers to be notified of important points quickly. (3) The reviewer is also notified of the important points, so that an experienced reviewer can confirm or add to the important points. (4) Using images and voice for input / output processing allows for simple and instantaneous information transmission. Furthermore, using wearable devices allows for information transmission at any time. Therefore, even in extremely busy workplaces, information can be transmitted instantly at any time, further reducing work errors. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an example of a hardware configuration according to the present invention. [Figure 2] FIG. 10 is a diagram illustrating an example of precaution management information. [Figure 3] 10 is a diagram showing an example of work type correspondence information and consideration information management information. FIG. [Figure 4] FIG. 1 is a diagram showing a processing flow used in an embodiment. [Figure 5] FIG. 10 is a diagram showing normal history information. [Figure 6] This is a diagram showing collection precautions. [Figure 7] FIG. 10 is a diagram showing notice management information including translations. [Figure 8] FIG. 10 is a diagram showing important information management information for the work order. [Figure 9] FIG. 10 is a diagram showing history information of order-based precautions. DETAILED DESCRIPTION OF THE INVENTION [Example]

[0009] An embodiment of the present invention will be described with reference to the drawings. In this embodiment, the worker is a new care worker working at a nursing facility, and when the worker assists an elderly person, by notifying the worker of important points, the worker can perform the work without making any mistakes. For example, if the worker inputs "Notify me of important points to be noted when assisting Tanaka with bathing," the important points are automatically notified by voice, such as "Note to Tanaka about bathing, be careful not to injure your shoulder," thereby reducing the worker's mistakes. In this example, the worker's supervisor, a veteran care worker, is the reviewer. FIG. 1 is a schematic diagram of a hardware configuration used in an embodiment of the present invention. The hardware configuration of the present invention comprises a precaution management device 1, a headset 12 (a worker device used by the worker) worn on the ear of a worker 11, and a headset 22 (a verifying device used by the verifying person) worn on the ear of a verifying person 21. The precautions management device 1 is a computer, and includes a server, a personal computer, a smartphone, etc. The computer is equipped with a storage device, and the storage device stores a computer program (application software) and predetermined data for realizing the present invention, and the computer performs predetermined processing according to the processing instructions of the computer program. The headset 11 is equipped with earphones as output means (output device for the worker) and a microphone as input means (input device for the worker). The headset 12 is equipped with earphones as output means (output device for the checker) and a microphone as input means (input device for the checker). These output means may be speakers or a display monitor instead of earphones. The input means may be a camera (photographing means) or a keyboard instead of a microphone. The headset may be replaced by glasses or other devices equipped with a camera and speakers (or earphones). For example, the input / output devices of a smartphone or tablet terminal may be used. Note: The management device 1, headset 12 and headset 22 are connected via radio 2 so as to enable transmission and reception of information (including voice, image, video, text data, etc.). The precaution management device 1 inputs and outputs information via the above-mentioned input means or output means (however, this is not limited to this).

[0010] Next, we will explain the data stored in the storage device provided in the precautions management 1, etc. All data (data items) are stored in the storage device in association (correspondence) with each other. Also, associated data may be interpreted as being included in one data group. Figure 2 shows the precautions management information. Tasks and their precautions are associated and stored in a storage device. The task target is identified by the elderly person's name (the person who is the target of the task; in some cases, it is the object) and the task type. The information stored in the column of the elderly person's name is the precautions. For example, Tanaka Jiro has a shoulder injury, so when assisting him with bathing, it is important not to wash his shoulder too hard. Therefore, the system memorizes and notifies "task target (bathing assistance for the target Tanaka Jiro, which is the task type) - precautions (be careful of shoulder injuries)" to alert the caregiver. In addition to the precautions, the system also stores the identification information of the task target (elderly person). For example, there are many elderly people with the surname Tanaka, and when requesting precautions for Tanaka, the system stores the unique identification information of Tanaka Jiro, which is not found in other Tanakas, to avoid confusion with another Tanaka. This allows the system to notify Tanaka of precautions such as "Tanaka, a Hanshin Tigers fan (identification information), that he should be careful not to injure his shoulder when bathing," clearly distinguishing Tanaka Jiro from other Tanakas. Furthermore, caregivers need to communicate smoothly with the elderly. However, due to the age difference between caregivers and the elderly, it may be difficult to communicate. Therefore, information that promotes conversation between caregivers and the elderly (for example, information such as Hanshin's excellent form this season) is notified to the caregiver, who is the operator. This enables smooth communication on the topic of professional baseball. In addition, for the medication assistance of Mr. Ichiro Yamada, "Medication A - Require Confirmation (Notification Requirement Information)" is stored. This "require confirmation" means that, for example, if the ingestion of Medication A is mistaken, there is a risk of leading to a serious accident. Therefore, it is necessary for the confirmator to confirm. For this reason, "Medication A ingestion" and "require confirmation" are associated and stored, and what is set as "require confirmation" is for prompting the confirmator to confirm.

[0011] The upper part of Figure 3 is work type - corresponding information. The work type, the time or time zone when the work is performed, and the input device corresponding to the work type are associated. This enables the identification of the work type performed at that time and also the identification of what input device to use for that work type. The lower part of Figure 3 is consideration expression management information. The precautions and the consideration precautions with the expressions that take into account the privacy of the work target person for those precautions are associated. This enables the notification using expressions that take into account the privacy of the work target person.

[0012] The processing procedure of this embodiment will be described based on Figure 4. Figure 4 is a flowchart of this embodiment. Operator 11 (a novice caregiver) is about to assist an elderly person with bathing. Operator 11 wears the headset 12 on the ear and can listen to the notification as voice from the earphone and can also input voice from the microphone.

[0013] <S1: Work Target Acquisition Process> Operator 11 inputs "Mr. Saburo Sato is taking a bath" as voice into the microphone. Thereby, the attention - matter management device 1 acquires the work target, "Saburo Sato, taking a bath" (work - target acquisition means).

[0014] <S2: Specific Processing for Precautions> Based on the work target acquired in S1, the precaution management device 1 searches for precaution management information and extracts and specifies the corresponding precautions. Since the current work target is "Sato Saburo, taking a bath", the precaution "Do not wash the right toe" is specified (precaution specifying means). Mr. Sato Saburo has a serious injury on his right toe, and a nurse will wash that area separately with a special cleaning agent, so it is stipulated that the care staff must not wash that area. Since this is a very important precaution, the information "requires confirmation" is attached to this precaution. The meaning of "requires confirmation" will be described later. Through the same processing as this step, the identification information and conversation promotion information of Mr. Sato Saburo are specified. Note that the specification of information may include the search for information and the extraction of information.

[0015] <S3: Notification Information Creation Processing> The precaution management device 1 creates notification information based on the precaution "Do not wash the right toe" specified in S2 above. For example, create notification information such as "The precaution for Mr. Sato Saburo (work target person) when taking a bath (work type) is not to wash the right toe". That is, create information including the work target person (work target object), work type, and precautions. Note that in order not to confuse Mr. Sato Saburo with other elderly people, it is also possible to create notification information with identification information "The precaution for Mr. Sato Saburo, who likes karaoke, when taking a bath is not to wash the right toe". Also, in order to promote conversation with Mr. Sato Saburo, it is also possible to create notification information with conversation promotion information "The precaution for Mr. Sato Saburo, who likes karaoke, when taking a bath is not to wash the right toe. Talking about karaoke time will make the conversation more lively". Karaoke time is an event where karaoke is enjoyed regularly in the elderly facility, and Mr. Sato Saburo is very looking forward to karaoke time, so talking about it will make the conversation more lively. Furthermore, when the precautions for the worker involve privacy-related content and the output means is a speaker, there is a possibility that privacy information may be output from the speaker and heard by others. In that case, the precaution management device 1 refers to the consideration expression management information in FIG. 3, converts the precautions into an expression that takes them into account (consideration precautions), and notifies the user. For example, in the case of "athlete's foot medicine application", notification information converted to "ointment application" is created.

[0016] <S4: Notification necessity confirmation process> The precaution management device 1 determines whether the specified precautions are "require confirmation" or "do not require confirmation". That is, it determines the notification necessity information. Specifically, it determines whether "require confirmation" is associated with and stored in the precautions. If it requires confirmation, the process proceeds to S5 Confirmation person notification process, and otherwise, the process proceeds to S12 Second worker notification process. That is, for important precautions, the notification information is notified to the confirmation person in advance so that the confirmation person can check whether there are any errors in the notification information. This enables the confirmation person to correct any incorrect information, for example, even if there is incorrect information in the stored precautions. Note that it is desirable not to notify the confirmation person of unimportant notifications (notifications that do not require confirmation). If all notifications reach the confirmation person, the burden on the confirmation person will be excessive and they will be unable to perform other tasks. Since "require confirmation" is associated with and stored in the precautions for Mr. Sato Saburo's bathing, the process proceeds to S5 Confirmation person notification process.

[0017] <S5: Confirmation person notification process> The precaution management device 1 transmits (outputs) the notification information created in S3 above to the headset 22 of the confirmation person 21 (notification means for the confirmation person). The headset 22 outputs the received notification information as sound from the earphone, enabling the confirmation person 21 to check whether there are any errors in the content of the important notification. It is desirable to notify (output) the checker 21 including the work target (the name of the person to be worked on and the work type) input by the worker 11 in the notification information (work target output means). If this is not included, only precautions will be notified to the checker 21, and the checker 21 will not be able to understand whose precautions for which work type. Note that the work target may not be included in the notification information and may be notified separately.

[0018] <S6: Auxiliary Information Acquisition Process> The checker 21 inputs auxiliary information in voice from the microphone of the headset 22, and the precautions management device 1 acquires it (auxiliary information acquisition means). For example, auxiliary information to be added to the precautions such as "Try not to wet your feet as much as possible" is input.

[0019] <S7: Notification Permission Process for Worker> The checker 21 inputs the permission category (notification permission or non - permission) in voice from the microphone of the headset 22, and the precautions management device 1 acquires it (notification permission acquisition means). For example, "Permit notification to the worker" or "Do not permit notification to the worker" is input. This can prevent the worker from doing incorrect work because when the notification information is inappropriate, it will not be notified to the worker. Here, it is assumed that the checker has permitted the notification.

[0020] <S8: Notification Permission Judgment Process for Worker> The precautions management device 1 identifies the notification permission or non - permission to the worker acquired in S7 above. In the case of notification permission, it proceeds to S9 First Worker Notification, and in the case of notification non - permission, the process ends. As a result, only accurate notification information is notified to the worker, so work mistakes can be reduced. Here, since notification is permitted, it proceeds to S9.

[0021] <S9: First Worker Notification Process> The notice management device 1 transmits (outputs) the notice information created in S3 above to the headset 12 of the worker 11 (worker notice means, identification information notice means, conversation promotion information notice means). The headset 12 outputs the received notice information as voice from the earphone, and thereby the worker 11 can know the notice information, the identification information, and the conversation promotion information.

[0022] <S10: Auxiliary Information Notification Process> The notice management device 1 transmits (outputs) the auxiliary information acquired in S6 above to the headset 12 of the worker 11 (auxiliary information output means). The headset 12 outputs the received notice information as voice from the earphone, and thereby the worker 11 can know the auxiliary information input by the checker 12, so that more accurate work can be performed. Here, the auxiliary information is notified separately from the notice information, but the auxiliary information may be included in the notice information.

[0023] <S11: Second Additional Information Acquisition Process> The worker 11 inputs additional information as voice from the microphone of the headset 12, and the notice management device 1 acquires it and stores it in the storage device (additional information acquisition means). For example, additional information to be added to the precautions such as "Mr. Sato Saburo seems to have severe pain in his feet today" is input. Thereby, the situation at the site can be reported one by one, and the situation of the elderly can be managed in detail. The additional information is not limited to this information, and also includes the health status of the work target person, the observation record, and the questions from the worker to the checker regarding the precautions. Instead of the additional information, correction information for the precautions may be input. Thereby, the precautions to be corrected can be conveyed from the worker 11.

[0024] By the above processing, the work mistakes of the worker can be significantly reduced. Note that the S12 second worker notification process and the S13 second additional information acquisition process are the same as the S9 first worker notification process and the S11 first additional information acquisition process.

[0025] Identifying the work target will be further described. In this embodiment, the work target is identified by the target person identification information (such as name) and the work type (such as bathing assistance, transportation, etc.), but this is not limiting. For example, the task target may be identified by the target person identification information (such as name) and the time when the task is to be performed. For example, the time for morning pick-up and drop-off is always from 8:00 to 9:00. The storage device of the precautions management device 1 stores the task type and its time (time period) as shown in the upper part of FIG. 3, and the time for pick-up and drop-off is stored as 8:00 to 9:00. Therefore, if the worker 11 inputs "Mr. Sato" by voice between 8:00 and 9:00 (or a time close to that), the upper part of FIG. 3 is searched based on "8:00 to 9:00" to extract and identify "pick-up and drop-off time," and FIG. 2 is searched based on "Sato Saburo, pick-up and drop-off time" to extract and identify the precaution "check that the front door is locked." Furthermore, the task target may be specified based on the task type alone. For example, when the worker 11 inputs the task type "providing lunch," the precautions management device 1 searches for precautions management information based on "providing lunch" and creates notification information that includes precautions for multiple people that correspond to that task. Since lunch is provided to many elderly people at the same time, it is time-consuming to input the name of each person, but in this way, the worker 11 can easily learn the precautions for multiple elderly people with just one input.

[0026] The input / output device will be further explained. In this embodiment, a headset equipped with earphones and a microphone (audio input / output) is used as an example, but this is not limiting. In addition to earphones, speakers and display monitors may also be used as output means. A camera (photographing means), keyboard, etc. may also be used as input means. Furthermore, in recent years, wearable devices and image analysis technology have improved. For example, glasses equipped with a camera and earphones have appeared, which can identify the name of the person in front of them by analyzing the features of the person photographed by the camera. In other words, the features of the target object (the person in question) are associated with a name or other information and stored. When a worker 11 wearing the glasses sees an elderly person, the camera photographs the elderly person, analyzes the image, and identifies the elderly person's name. This eliminates the need to enter names such as "Mr. Sato Saburo" by voice. However, when assisting with bathing or using the toilet, taking pictures with a camera can be problematic in terms of the elderly person's privacy. Therefore, it is desirable to change the input method depending on the type of work, as shown in the upper part of Figure 3.

[0027] The precautions will be further explained. In this embodiment, the precautions shown in FIG. 2 are notified as is, but this is not limited to this. For example, if the output means is a speaker and the precaution is "apply athlete's foot medicine," a voice saying "Mr. Kato's precaution is to apply athlete's foot medicine" is output from the speaker. However, this would let other elderly people know that Mr. Kato has athlete's foot, raising privacy concerns. Therefore, as shown in the lower part of FIG. 3, precautions are associated with privacy-conscious precautions converted into privacy-conscious expressions and stored. Then, when "apply athlete's foot medicine" is extracted as a precaution, it is converted to "apply ointment" and notified (conversion means). In this way, the elderly person's private information is not revealed to others through the speaker. Furthermore, in the case of a privacy-sensitive precaution, processing such as reducing the volume of the speaker or changing the output to a display monitor may be performed.

[0028] Notification to the worker will be further described. In this embodiment, the notice of the cautions is sent to the worker after the notice to the checker, so that the checker can first check the cautions, and then correct any erroneous notes that may have been stored before the worker is notified. Furthermore, in this embodiment, the worker is notified of the precautions only with the permission of the checker. However, there are cases where the checker is too busy to check the precautions, and in such cases, the worker is not notified of the precautions no matter how long it takes. Therefore, a response time (e.g., 10 seconds) for the checker to respond may be stored in a storage device (response time storage means), and notification information (such as precautions) may be output to the worker's headset 12 after the response time has elapsed. This ensures that the notification information is notified to the worker even if the checker is unable to check the precautions. The start point of the response time may be the time when the checker is notified, or the time when the worker inputs the work target. The notification information may be sent to the worker and the checker at the same time, allowing the worker to quickly learn of the important points and the checker to check the important points at the same time. [Example]

[0029] Next, another embodiment of the present invention will be described. Note that the basic parts are the same as in the first embodiment, so the explanation will focus on the differences.

[0030] FIG. 5 shows the history information. This history information consists of multiple items of "output date and time of notes, work target, notes." In other words, the notes management device 1 records when and for what work target notes were output and stores this information in a storage device. By storing historical information in this way, it is possible to know later when an employee performed what task and what precautions they referred to. In other words, it is possible to check later which precautions were output for which task. Since it is not possible to know which task was performed based on the precautions alone, the task is also recorded. Therefore, if a caregiving error or accident occurs, it is possible to check the situation at the scene. Furthermore, by keeping these records, even if a caregiving accident does occur, the facility can prove that it exercised sufficient care and fulfilled its duty of care. This history information may also include editing authority. In other words, the history information and editing authority are stored in association with each other. In this way, editing authority is not given to the caregiving facility, and the objectivity of the history information can be ensured.

[0031] Some of the notes in the note management information in Figure 2 include "Changed (change notification information)" and "Date and time (date of change)." In other words, the note, the wording "Changed," and the date and time are associated with each other. For precautions that include change notification information, the precaution management device 1 outputs the message "Changed" along with the precaution. This allows staff to be notified that the precautions have recently been changed. Nursing care mistakes are often caused by working without knowing that the precautions have been changed, so outputting "Changed" provides a strong warning and prevents nursing care mistakes. The storage device may store information such as "Notification period: 10 days," and the message "Changed" may be output only within the notification period calculated from the date of change. This allows notifications to be sent only for recently changed notes. In other words, this prevents information from becoming meaningless, such as notifications of notes changed long ago being sent for a long period of time. It is preferable that the "changed" information be output in a form that is distinguishable from the warning (a prominent form). This is because it can more strongly draw attention to the information. A distinguishable form (a prominent form) is a form that stands out, such as, but not limited to, a different color (a prominent color), different thickness of characters (bold characters), the presence or absence of underlining (underlining makes it stand out), the presence or absence of a sound to draw attention (playing a notification sound to draw attention), blinking characters, etc. Furthermore, the change notification information is not limited to text data.

[0032] FIG. 6 shows collected caution information (comprehensive information that collectively collects all or part of the changed caution information). This is "general information on changed matters" that combines all the notices that include "changed" in the notice management information, and is a collection of one or more changed notices. The notice management device 1 acquires and outputs the collected notices when the employee starts using this app (before identifying the first notice after starting to use this app or device). However, the collected notices may be output at other times. The collected notices may also be searched for and generated by the notice management device 1. This allows comprehensive changes to be communicated to staff as soon as they start work (or at any time), preventing caregiving errors.

[0033] FIG. 7 is a diagram showing the translation of the notices. In recent years, labor shortages have led to an increase in the hiring of foreign staff in the nursing care industry and other fields. However, learning Japanese is difficult, and foreign staff may not fully understand the true meaning of instructions. Therefore, instructions are generally input and stored in the native language of the country where the work is performed (Japanese if the work is performed in Japan), but they can also be translated into a foreign language (a language other than the native language). Translation can be performed using software with a known translation function. The instructions management device 1 outputs instructions in either the native language or the foreign language (or both). This allows foreign staff to more accurately understand the content of the instructions. Furthermore, outputting both the native language and the foreign language allows staff in the country where the work is performed (Japanese staff in this case) to confirm that the instructions have been accurately extracted and output. In other words, if instructions are output only in the foreign language, inexperienced foreign staff may not notice if there is some kind of error in the identification process of the instructions, even if the instructions are incorrect. Therefore, outputting Japanese as well allows experienced Japanese staff to notice. It is advisable to obtain the terminology and expressions of the industry in question (in this case, the nursing care industry) in advance and translate based on that. This will result in a translation that is suited to the nursing care work, making it easier for foreign staff to understand the meaning and true intention.

[0034] Next, various specific aspects regarding the specification of precautions will be described. In Example 1, the precautions were mainly specified for one care type for one subject (for example, when picking up and dropping off Yamada Ichiro). That is, there was a one-to-one relationship between the subject (object) and the care type. However, this may be made one-to-many or many-to-one as follows. For example, if the precautions for all (multiple) types of care for Yamada Ichiro are identified, it is possible to grasp all (multiple) types of care for Yamada Ichiro in one go. Also, in this process, it is possible to identify precautions by limiting the precautions for the target person to those associated with "Changed (those that need to be notified of changes)." In this way, it is possible to grasp all changed precautions across multiple types in one go and accurately. Note that although "target person" is used here, it may also be "target object" which refers to an object. It is also possible to identify precautions for multiple recipients (or objects) for one care type. For example, it is possible to identify precautions for all elderly people (or multiple elderly people) regarding the provision of lunch. In this way, it is possible to quickly grasp all precautions regarding the provision of lunch. Furthermore, in this process, it is also possible to identify precautions by limiting the precautions for the target care type to those associated with "Changed."

[0035] Figure 8 shows the steps (processes) to be carried out in order and the precautions to be taken. That is, it consists of the work target, the order of work, the work content, precautions, and skip classification for the work and precautions (information indicating whether the worker will perform or not perform the work or precautions). Here, the explanation will be given using an example of maintenance and inspection work on a certain device, rather than nursing care work. For example, the maintenance and inspection of device A involves several steps, and each step is associated with and stored as a set of precautions. The precaution management device 1 outputs the first task content (precautions) for the task. The worker performs this task while paying attention to the precautions, and when the task is completed, inputs "Complete (information indicating completion)" into the precaution management device 1. The important note management device 1, which has received this "Complete", outputs the second task content (important note). The worker performs this task while paying attention to the important note, and when the task is completed, inputs "Complete (information indicating performance)" into the important note management device 1. By repeating this process, a task consisting of multiple steps is completed. This allows each step to be carried out carefully, preventing mistakes. Also, depending on the case, it may be necessary to ignore (skip) a certain task or its precautions. In such cases, the worker inputs "skip (non-performance)" instead of "complete." This allows the precaution management device 1 to output the next task and its precautions, allowing for flexible work. In other words, it is possible to save the trouble of performing unnecessary tasks. However, by setting the skip classification to "failure not permitted" for important tasks, it is possible to ensure that important tasks are performed. In other words, if the precaution management device 1 receives an input of "skip (failure)" for a task with a "skip classification = not permitted", it will not proceed to the next task (it will not output the next task) and will output a warning message indicating that skipping is not permitted. For a task with a "skip classification = not permitted", the precaution management device 1 will proceed to the next task only if it receives "completion (performed)". This makes it impossible to skip important tasks, ensuring that important tasks and precautions are performed reliably.

[0036] Figure 9 shows the history (sequence-based history information) of the work and precautions output during the maintenance and inspection work of the above-mentioned device A. The structure and role of this sequence-based history information are the same as the history information in Figure 5.

[0037] The above is a detailed description of one of the preferred embodiments or examples. In other words, all descriptions in this specification including the above embodiment or example are merely examples and do not limit the present invention. Here, the work has been described as work in a care setting (caregiving for the elderly, assistance work), but it is not limited to this. For example, the present invention can be used for various treatments in a medical setting and any other work. In the above embodiment, the precaution management device 1, the worker's device (worker input device, worker output device), and the checker's device (checker input device, checker output device) are separate and distinct hardware devices that are connected via wireless communication, but they do not have to be separated. For example, a headset 12 with a built-in precaution management device 1 and a headset 22 with a built-in precaution management device 1 may be used. Also, a smartphone or the like equipped with a microphone and speaker may be placed near the worker and the checker, and processing may be performed using a single smartphone. The worker's response or reply to the notice (such as "I understand") may be obtained and notified to the reviewer, allowing the reviewer to confirm that the notice has been communicated to the worker. The concept of inputting information may include receiving information from another device, accepting information from an input means (microphone, camera, keyboard, voice, etc.), etc. The concept of outputting information may include transmitting information to another device, or outputting information to an output means (speaker, display monitor, printer, speaker, etc.), etc. The above processes can be freely combined in any way, such as performing one process and not performing another, performing one process before another, and performing another process after another. [Explanation of symbols]

[0038] 1 Precautions management device 2 Wireless 11 Workers 12 Headset 21 Confirmer 22 Headset

Claims

1. It is used to manage precautions for work, a precaution management information storage means for storing precaution management information including a work object to be worked on and precautions for the work to be performed on the work object; a work object acquisition means for acquiring the work object; an attention specification means for specifying the attention based on the work object acquired by the work object acquisition means and the attention management information; An important notice management device comprising:

2. a worker notification means for outputting the precautions to a worker output device used by the worker performing the work, 2. The precaution management device according to claim 1, further comprising:

3. a worker notification means for outputting the work object together with the precautions to a worker output device used by the worker performing the work; 2. The precaution management device according to claim 1, further comprising:

4. a confirmer notification means for outputting the precautions to a confirmer output device used by a confirmer who confirms the precautions; 2. The precaution management device according to claim 1, further comprising:

5. a task output means for outputting the task together with the precautions to the checker output device; 5. The notice management device according to claim 4.

6. a storage means for storing information associating the warning with notification necessity information specifying whether the warning should be notified to the checker; Equipped with the confirmer notification means outputs the notice to the confirmer output device only when the notification necessity information indicates that notification is necessary.

5. The notice management device according to claim 4.

7. an auxiliary information acquisition means for acquiring auxiliary information regarding the precautions from a checker input device used by a checker who checks the precautions; an auxiliary information output means for outputting the auxiliary information to a worker output device used by a worker performing the work; 5. The precaution management device according to claim 4, further comprising:

8. a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notification permission acquisition means for acquiring a notification permission for the worker from a checker input device used by a checker who checks the work; Equipped with the worker notification means outputs the notice to the worker output device when the notification permission acquisition means acquires notification permission; 2. The notice management device according to claim 1, wherein:

9. a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; a response time storage means for storing a response time required for the confirmer to respond; Equipped with The worker notification means includes: After the response time has elapsed, outputting the warning to the worker output device; 2. The notice management device according to claim 1, wherein:

10. a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; Equipped with The worker notification means includes: After the checker notification means outputs the notice to the checker output device, The notice is output to the worker output device.

2. The notice management device according to claim 1, wherein:

11. a worker notification means for outputting the precautions to a worker output device used by the worker performing the work; a notifying means for a checker that outputs the precautions to a checker output device used by a checker who checks the precautions; Equipped with The worker notification means and the checker notification means simultaneously output the warnings.

2. The notice management device according to claim 1, wherein:

12. a history information storage means for storing history information indicating a history of the warnings output to the worker output device; 3. The notice management device according to claim 2.

13. The history information includes the date and time when the notice was output to the worker output device, or the work target.

13. The notice management device according to claim 12.

14. The history information is stored in association with an editing authority for the history information.

13. The notice management device according to claim 12.

15. The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, the worker notification means outputs the change notification information together with the precautions to the worker output device; 3. The notice management device according to claim 2.

16. The change notification information is stored in association with a notification period of the change notification information, the worker notification means outputs the change notification information to the worker output device only during the notification period; 16. The notice management device according to claim 15.

17. the change notification information is output in a form that can be distinguished from the notice.

16. The notice management device according to claim 15.

18. The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, a collected note acquisition means for acquiring collected notes that collect the notes associated with the change notification information; Equipped with outputting the collection notice to a worker output device used by the worker performing the work; 2. The notice management device according to claim 1, wherein:

19. the notice management information stores the change notification information and a notification period for the change notification information; the collected notices include only the notices within the notice period; 19. The notice management device according to claim 18.

20. Please read the above collection precautions. Before the notice specifying means specifies the first notice, output to the worker output device; 19. The notice management device according to claim 18.

21. translation means for translating said notices into a foreign language different from the native language of the country in which said work is to be carried out; Equipped with the notice includes a foreign language translated by the translation means; 3. The notice management device according to claim 2.

22. the notice includes the native language and the foreign language; 22. The notice management device according to claim 21.

23. The translation means acquires terms or expressions used in the field of work to which the work belongs, and performs translation based on the terms or expressions.

22. The notice management device according to claim 21.

24. The work object includes: Subject identification information that identifies the subject; A work type that identifies the type of the work; 2. The precaution management device according to claim 1, further comprising:

25. The precaution specification means Identifying all of the precautions for the subject identified by the subject identification information; 25. The notice management device according to claim 24, wherein

26. The notice management information stores the notice and change notification information indicating that the notice has been changed in association with each other, The precaution specification means Identifying all of the notices for the subject identified by the subject identification information that are associated with the change notification information.

25. The notice management device according to claim 24, wherein

27. The precaution specification means Identifying all of the precautions for the work type; 25. The notice management device according to claim 24, wherein

28. The notice is stored in association with change notification information indicating that the notice has been changed, The precaution specification means Identifying all of the notes of the work type to which the change notification information is associated.

25. The notice management device according to claim 24, wherein

29. The work object includes: object identification information that identifies the object; A work type that identifies the type of the work; 2. The precaution management device according to claim 1, further comprising:

30. The precaution specification means Identifying all of the precautions for the object identified by the object identification information; 30. The notice management device according to claim 29, wherein

31. The notice is stored in association with change notification information indicating that the notice has been changed, The precaution specification means Identifying all of the notes of the object identified by the object identification information that are associated with the change notification information.

30. The notice management device according to claim 29, wherein

32. The instructions include instructions by order corresponding to the plurality of operations to be performed in order, the worker notification means outputs the order-specific precautions to the worker output device in accordance with the order; 3. The notice management device according to claim 2.

33. a performance information acquisition means for acquiring performance information indicating that the order-specific precautions have been fulfilled; Equipped with the worker notification means outputs the next order-based precautions to the worker output device only when the performance information is acquired; 33. The notice management device according to claim 32.

34. a default information acquiring means for acquiring default information indicating that the order-specific precautions have not been complied with; Equipped with the worker notification means outputs the next order-based notice to the worker output device when the default information is acquired; 33. The notice management device according to claim 32.

35. a default information acquiring means for acquiring default information indicating that the order-specific precautions are not being observed; default permission information acquisition means for acquiring default permission information that permits default of the order-specific precautions; Equipped with When the non-performance information is acquired, the worker notification means outputs the next order-based warning to the worker output device only when the non-performance permission information for the non-performance information is acquired.

33. The notice management device according to claim 32.

36. a sequence-based history information storage means for storing sequence-based history information including the sequence-based precautions and performance information indicating that the sequence-based precautions have been performed or non-performance information indicating that the sequence-based precautions have not been performed; Equipped with 33. The notice management device according to claim 32.

37. The non-performance information is output in a form that can be distinguished from the performance information.

27. The notice management device according to claim 26.

38. 2. The important notice management device according to claim 1, further comprising additional information acquisition means for acquiring additional information for the important notice from a worker input device used by the worker who performs the work.

39. 2. The important notice management device according to claim 1, further comprising: a correction information acquisition unit that acquires correction information for the important notice from a worker input device used by the worker who performs the work.

40. 2. The important notice management device according to claim 1, wherein the task target includes a time for performing the task.

41. This allows a computer to manage work-related notes, The computer a precaution management information storage means for storing precaution management information consisting of a work object to be worked on and precautions for the work to be done on the work object; a work object acquisition means for acquiring the work object; a notice specification means for specifying a notice to be given to the work to be performed on the work object acquired by the work object acquisition means based on the work object acquired by the work object acquisition means and the notice management information; A notice management program characterized by functioning as:

42. It is used to manage precautions for work, The computer a precaution management information storage step for storing precaution management information including a work object to be worked on and precautions for the work to be done on the work object; a work object acquisition step of acquiring the work object; an attention note specification step of specifying attention notes for work to be performed on the work object acquired by the work object acquisition means based on the work object acquired by the work object acquisition means and the attention note management information; A precaution management method characterized by carrying out the steps of:

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