Document review system, document review server device, review package setting device, document review method, review package setting method, program for document review server device, and program for review package setting device

Abstract

We provide document review systems and other tools that streamline the review process while ensuring the accuracy of the review. [Solution] A second examination is performed on each examination question of an examination package consisting of multiple examination questions related to the application information and images of identity verification documents, comparing the application information and identity verification documents with text information in accordance with a predetermined judgment rule (S14). In the first examination, which is performed by displaying the application information and images of identity verification documents on a display means, the examination terminal is made to display each examination question of the examination package on which the second examination was performed, and the input of the first examination result for each examination question is received (S15). The second examination result and the first examination result for each examination question are determined to match or not match (S16). If a mismatch is determined, the examination question that did not match is displayed on the display means of the examination terminal and the re-examination result is received (S19). Output information including the first examination result, the second examination result, and / or the re-examination result is output (S20).

Description

Technical Field

[0001] The present invention relates to a document review system for reviewing documents, a document review server device, a review package setting device, a document review method, a program for a document review server device, and a program for a review package setting device.

Background Art

[0002] In the business of document processing, a system for supporting business via a network has been developed. For example, in Patent Document 1, a business support system includes a business workflow system that manages a workflow of a business with image data optically read from an original document as attached materials, and a workflow that progresses independently of the progress of the business workflow and manages a collation workflow for collating the original document and the image data, and a notification unit that notifies related parties of the business workflow according to the progress of the collation workflow managed by the collation workflow system. A business support system is disclosed.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in BPO (Business Process Outsourcing) businesses, which are service providers or service agents for applications, surveys, account opening, various service applications, and questionnaires, the application documents requested for review by customers and the content of the required reviews vary widely. When operators process a large number of cases while maintaining the accuracy of the reviews, simply notifying stakeholders in the business workflow according to the progress of the matching workflow, as in conventional technology, makes it difficult to improve the efficiency of the review work while ensuring the accuracy of the reviews.

[0005] Therefore, the present invention has been made in view of the above-mentioned problems, and one example of the problems it addresses is to provide an automated examination program that ensures the accuracy of the examination while making the examination process more efficient. [Means for solving the problem]

[0006] To solve the above problems, the invention described in claim 1 is a document review system capable of performing a combination of a first review, which is performed by displaying application information and an image of an identity verification document on a display means, and a second review, which is performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, comprising: a plurality of review terminals equipped with a display means; a review setting means that controls the settings of a review package composed of a plurality of review questions related to the application information, the application information, and the image of the identity verification document, and controls the setting of whether or not the second review is performed on the review package; and when the review setting means has set the second review to be performed on the review package, for each review question of the review package, The system includes: an examination means for conducting the second examination; an examination result receiving means for displaying each examination question of the examination package that has undergone the second examination on the display means in the first examination, and receiving input of the first examination result for each examination question; a re-examination determination means for determining whether the second examination result of the second examination and each examination question in relation to the first examination result for which input has been received match or not; a re-examination receiving means for displaying the examination questions that did not match on the display means of the examination terminal and receiving the re-examination result if the re-examination determination means has determined that there is a mismatch; and an output means for outputting output information (delivery information) including the first examination result, the second examination result, and / or the re-examination result.

[0007] Furthermore, the invention described in claim 2 is characterized in that, in the document review system described in claim 1, the review result receiving means displays the second review result obtained by the second review on the display means of the review terminal and also receives input of the first review result.

[0008] Furthermore, the invention described in claim 3 is characterized in that, in the document review system described in claim 1 or claim 2, it further includes a review skipping mechanism that omits the acceptance of input of the first review result for each of the review questions.

[0009] Furthermore, the invention described in claim 4 is a document review system capable of performing an examination by displaying application information and an image of an identity verification document on a display means, comprising: a plurality of examination terminals equipped with a display means; an examination setting means for setting an examination package composed of a plurality of examination questions related to the application information, the application information, and the image of the identity verification document; an examination result receiving means for displaying each examination question of the same examination package on the display means of the plurality of examination terminals and receiving input of a first examination result for each examination question; a re-examination determination means for receiving the first examination results from the plurality of examination terminals and performing a determination of whether each examination question matches the first examination result; a re-examination receiving means for displaying the examination questions that did not match on the display means of the examination terminal and receiving the re-examination result if the re-examination determination means determined that there was a mismatch; and an output means for outputting output information including the first examination result and / or the re-examination result.

[0010] Furthermore, the invention described in claim 5 is characterized in that, in the document review system described in claim 1 or claim 4, the output information includes text information which is a text representation of the application information and the identity verification information, the review questions, the review results corresponding to the review questions, the details of the deficiencies corresponding to the review results, and an image of the identity verification document.

[0011] Furthermore, the invention described in claim 6 is characterized in that, in the document review system described in claim 1 or claim 4, the review setting means further controls the review package so that review authority and review difficulty can be further set, and controls the review package to be displayed on the display means of the review terminal according to the review difficulty set in the review package by the review setting means and the examiner identifier entered into the review terminal.

[0012] Furthermore, the invention described in claim 7 is characterized in that, in the document review system described in claim 4, the review result receiving means receives input of an examiner identifier from an examiner operating the review terminal, and then displays each review question of the review package on the display means according to the examiner identifier, and receives input of the first review result for each review question from the review terminal of an examiner with different review authority.

[0013] Furthermore, the invention described in claim 8 is characterized in that, in the document review system described in claim 4 or claim 7, the review result receiving means, after receiving input of a first examiner identifier from an examiner operating the review terminal, displays each review question of the review package on the display means and receives input of the first review result from the examiner using the first examiner identifier; and after the examiner using the first examiner identifier has performed the review, the review result receiving means displays each review question of the review package on the display means of the review terminal that has received input of a second examiner identifier signifying authority different from the first examiner identifier, displays the examiner's review result using the first examiner identifier, and receives input of the examiner's first review result using the second examiner identifier.

[0014] Furthermore, the invention described in claim 9 is characterized in that, in the document review system described in claim 1 or claim 4, the review terminal further comprises a review mode switching means for switching between a review mode in which the review questions of the review package are displayed one by one sequentially, and a review mode in which multiple review questions of the review package are displayed at once.

[0015] Furthermore, the invention described in claim 10 is a document review server device capable of performing a combination of a first review, which is performed by displaying application information and an image of an identity verification document on a display means, and a second review, which is performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, wherein the review setting means controls the setting of a review package composed of a plurality of review questions related to the application information, the application information, and the image of the identity verification document, and controls whether or not the second review is performed on the review package, and if the second review is set to be performed on the review package, the review means performs the second review on each review question of the review package, and the first In the examination, the examination terminal equipped with a display means displays each examination question of the examination package on the display means and accepts input of the first examination result for each examination question; a re-examination determination means performs a determination of whether the second examination result of the second examination and each examination question in relation to the first examination result for which input has been received matches or does not match; a re-examination acceptance means, if the re-examination determination means determines that there is no match, displays the examination questions that did not match on the display means of the examination terminal and accepts the re-examination result; and an output means outputs output information including the first examination result, the second examination result, and / or the re-examination result.

[0016] Furthermore, the invention described in claim 11 is a document review server device capable of performing a review by displaying application information and identity verification document images on display means of a plurality of review terminals, comprising: a review package comprising a plurality of review questions related to the application information, the application information, and the identity verification document images, wherein the plurality of review terminals display each review question of the same review package on the display means and receive input of a first review result for each review question; a re-examination determination means that receives the first review results from the plurality of review terminals and performs a determination of whether each review question matches the first review result; a re-examination reception means that, if the re-examination determination means determines that there is a mismatch, displays the mismatched review questions on the display means of the review terminal and receives the re-examination result; and an output means that outputs output information including the first review result and / or the re-examination result.

[0017] Furthermore, the invention described in claim 12 is an examination package comprising a plurality of examination questions related to application information, the application information, and an image of an identity verification document, characterized in that it comprises: an examination package content setting means for setting the content of the examination package for the examination of the examination package; an examination question information setting means for setting examination question information for each examination question, which includes the type of document to be examined, an examination item, and the examination content of the examination item; and a registration means for registering the examination package content and the examination question information in association.

[0018] Furthermore, the invention described in claim 13 is characterized in that, in the examination package setting device described in claim 12, the examination package is a plurality of examination question information grouped according to a predetermined rule.

[0019] Furthermore, the invention described in claim 14 is a document examination method for a document examination server device that can perform a combination of a first examination performed by displaying application information and an image of an identity verification document on a display means, and a second examination performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, wherein the examination setting means controls the setting of an examination package composed of a plurality of examination questions related to the application information, the application information, and the image of the identity verification document, and controls whether or not the second examination is performed on the examination package, and if the second examination is set to be present for the examination package, the examination step is to perform the second examination for each examination question of the examination package, and the The examination in step 1 is characterized by including: an examination result reception step in which an examination terminal equipped with a display means displays each examination question of the examination package on the display means and accepts input of a first examination result for each examination question; a re-examination determination step in which a determination is made as to whether the second examination result of the second examination and each examination question in relation to the first examination result for which input was received matches or does not match; a re-examination acceptance step in which, if a discrepancy is determined in the re-examination determination step, the discrepancy in the examination questions is displayed on the display means of the examination terminal and the re-examination result is accepted; and an output step in which output output information including the first examination result, the second examination result, and / or the re-examination result.

[0020] Furthermore, the invention described in claim 15 is a document examination method for a document examination server device that can perform examination by displaying application information and identity verification document images on display means of a plurality of examination terminals, characterized in that the examination package comprises a plurality of examination questions related to the application information, the application information, and the identity verification document images, and includes an examination result reception step in which each examination question of the same examination package is displayed on the display means of the plurality of examination terminals and input of a first examination result for each examination question; a re-examination determination step in which the first examination results are received from the plurality of examination terminals and a determination of agreement or disagreement for each examination question with respect to the first examination results is made; a re-examination reception step in which, if a disagreement is determined in the re-examination determination step, the examination questions that were inconsistent are displayed on the display means of the examination terminals and the re-examination results are accepted; and an output means for outputting output information including the first examination results and / or the re-examination results.

[0021] Furthermore, the invention described in claim 16 is characterized in that the examination package content setting means is an examination package comprising a plurality of examination questions related to application information, the application information, and an image of an identity verification document, and includes an examination package content setting step for setting the examination package content for the examination of the examination package; the examination question information setting means is examination question information for generating the examination questions from the application information and / or the image of the identity verification document, and includes an examination question information setting step for setting, for each examination question, the type of document to be examined, the examination items, and the examination content of the document type and the examination items as examination question information; and the registration means is a registration step for registering the examination package content and the examination question information in association.

[0022] Furthermore, the invention described in claim 17 is a program for a document review server device that can perform a combination of a first review performed by displaying application information and an image of an identity verification document on a display means, and a second review performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, wherein the computer is controlled to set the settings of a review package composed of a plurality of review questions related to the application information, the application information, and the image of the identity verification document, and the review setting means controls the computer to set whether or not the second review is performed on the review package, and if the second review is set to be performed on the review package, the review means performs the second review on each review question of the review package. The present invention features an examination terminal equipped with a display means that, in the first examination, displays each examination question of the examination package in which the second examination has been performed on the display means and receives input of the first examination result for each examination question; a re-examination determination means that determines whether the second examination result of the second examination has been performed and each examination question in relation to the first examination result for which input has been received; a re-examination receiving means that, if the re-examination determination means determines that there is no mismatch, displays the examination question that was mismatched on the display means of the examination terminal and receives the re-examination result; and an output means that outputs output information including the first examination result, the second examination result, and / or the re-examination result.

[0023] Further, the invention according to claim 18 is a program for a document review server device capable of performing a review by displaying application information and an image of personal identification documents on a display means of a plurality of review terminals. The computer is configured as a review package composed of a plurality of review questions related to the application information, the application information, and the image of the personal identification documents. Each review question of the same review package is displayed on the display means of the plurality of review terminals, and a review result receiving means for receiving an input of a first review result for each review question, a re-review determination means for receiving the first review result from the plurality of review terminals and performing a determination of agreement or disagreement for each review question with respect to the first review result, a re-review receiving means for displaying the review question determined to be inconsistent by the re-review determination means on the display means of the review terminal and receiving a re-review result, and an output means for outputting output information including the first review result and / or the re-review result.

[0024] Further, the invention according to claim 19 is a review package composed of a plurality of review questions related to application information, the application information, and an image of personal identification documents. A review package content setting means for setting the review package content of the review for the review package, a review question information for generating the review questions from the application information and / or the image of the personal identification documents, and for each review question information, a review document type to be reviewed, a review item, and a review content of the review item are set. A review question information setting means, and a registration means for registering the review package content and the review question information in association with each other.

Advantages of the Invention

[0025] According to the present invention, for each examination question in an examination package composed of a plurality of examination questions related to application information, the application information, and an image of the personal identification document, a second examination is performed to compare the application information and the personal identification document in text information in accordance with a predetermined determination rule. In the first examination performed by displaying the application information and the image of the personal identification document on a display means, each examination question of the examination package for which the second examination has been performed is displayed on an examination terminal, the input of the first examination result for each examination question is accepted, the second examination result, and the determination of agreement or disagreement between the first examination result and each examination question are made. If the determination is a disagreement, the examination question for which there is a disagreement is displayed on the display means of the examination terminal and the re-examination result is accepted, and output information including the first examination result, the second examination result, and / or the re-examination result is output. Thus, while ensuring accuracy in a plurality of examinations including the first examination, the second examination, and / or the re-examination, the examination work can be made more efficient by the examination package.

Brief Description of the Drawings

[0026] [Figure 1] It is a schematic diagram showing an example of the schematic configuration of a document examination system according to an embodiment of the present invention. [Figure 2A] It is a schematic diagram showing an example of a document. [Figure 2B] It is a schematic diagram showing an example of a document. [Figure 3] It is a schematic diagram showing an example of a document. [Figure 4] It is a schematic diagram showing an example of a document. [Figure 5] It is a schematic diagram showing an example of a document. [Figure 6] It is a block diagram showing an example of the schematic configuration of the document examination server device in FIG. 1. [Figure 7] It is a block diagram showing an example of the schematic configuration of the examination cooperation server device in FIG. 1. [Figure 8] It is a block diagram showing an example of the schematic configuration of the terminal device in FIG. 1. [Figure 9] It is a block diagram showing an example of the functional block of the document examination server device in FIG. 1. [Figure 10]This flowchart shows an example of how the review settings work in the document review system. [Figure 11] This is a schematic diagram showing an example of the review settings screen. [Figure 12] This is a schematic diagram showing an example of the review settings screen. [Figure 13] This is a schematic diagram showing an example of the review settings screen. [Figure 14] This is a schematic diagram showing an example of the review settings screen. [Figure 15] This is a schematic diagram showing an example of review settings. [Figure 16A] This is a schematic diagram showing an example of an audit package. [Figure 16B] This is a schematic diagram showing an example of an audit package. [Figure 16C] This is a schematic diagram showing an example of an audit package. [Figure 17] This flowchart shows an example of the review process in the document review system. [Figure 18] This is a schematic diagram showing an example of received data. [Figure 19] This is a schematic diagram showing an example of a review job. [Figure 20A] This is a schematic diagram showing an example of an examination question screen. [Figure 20B] This is a schematic diagram showing an example of an examination question screen. [Figure 20C] This is a schematic diagram showing an example of an examination question screen. [Figure 21] This is a schematic diagram showing an example of the evaluation results. [Figure 22] This is a schematic diagram showing an example of the evaluation results. [Figure 23] This is a schematic diagram showing an example of a screen for selecting an audit package. [Modes for carrying out the invention]

[0027] Embodiments of the present invention will be described below with reference to the drawings. The embodiments described below are examples in which the present invention is applied to a document review system.

[0028] [1. Overview of the Document Review System's Configuration and Functions] (1.1 Configuration and Function of the Document Review System) First, the configuration and general functions of the document review system according to one embodiment of the present invention will be explained using Figures 1 to 5.

[0029] Figure 1 is a schematic diagram showing an example of the configuration of a document review system according to an embodiment of the present invention. Figures 2A to 5 are schematic diagrams showing examples of documents.

[0030] As shown in Figure 1, the document review system 1 comprises a document review server device 10 that reviews documents related to applications, investigations, account openings, etc., multiple review cooperation server devices 20 that provide and process various functions related to document review, and multiple terminal devices 30 for operators to perform document review work.

[0031] The document review server device 10 and the review cooperation server device 20 are servers of BPO (Business Process Outsourcing) operators, which are service providers or service agents for applications, surveys, account opening, applications for various services, questionnaire surveys, etc.

[0032] The document review server device 10, in conjunction with the review linkage server device 20, performs automatic review of documents received from applicants via the web and sets of documents received on paper, and also receives the results of operator review by workers from the terminal device 30. Operator review is an example of a first type of review, which is performed by displaying application information and images of identity verification documents on a display device. Automatic review by the document review server device 10 is an example of a second type of review, which compares application information and identity verification documents using text information. The document review system 1 is an example of a document review system that can perform a combination of the first and second types of reviews. The document review server device 10 is an example of a document review server device that can perform a combination of the first and second types of reviews.

[0033] The review cooperation server device 20 includes a server device that performs information processing such as sorting by document type, a server device that extracts partial images of specific review items such as names from documents, a server device that performs OCR (Optical Character Recognition) processing, and a server that performs image matching processing. These include a processing device, a server device that performs normalization of text-based strings, etc.

[0034] The terminal device 30 is, for example, a personal computer, a portable wireless telephone including a smartphone, or a tablet terminal. The terminal device 30 is installed according to each operator (an example of an examiner) who performs the examination. The terminal device 30 displays images of documents, etc. The terminal device 30 is an example of an examination terminal equipped with a display means.

[0035] The document review server device 10, the review cooperation server device 20, and the terminal device 30 are able to send and receive data from each other via network 3, for example, using a communication protocol such as TCP / IP. Network 3 is, for example, a local area network. Network 3 may also be constructed using the internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network, and a gateway.

[0036] Here, as an example of a service provided by BPO (Business Process Outsourcing) providers, there is a service that investigates the purpose of transactions by sending questionnaires or confirmation documents to customers who have already opened accounts and conducted transactions with financial institutions, depending on the content and circumstances of the transactions. This investigation is required by financial institutions to continuously verify customer information in order to strengthen measures against money laundering and terrorist financing. Customers are required to respond by accessing a website via mailed documents or email. Verification is required to be conducted regularly. For example, the BPO provider prints the documents to be sent and mails them to the customer or sends them via communication means such as email. The customer fills in the necessary information by hand on the questionnaire or other documents, seals them in an envelope, and sends them to the financial institution along with a copy of their identification document or an image taken with a mobile device, etc. Alternatively, they enter the necessary information on a website and submit it. The BPO provider then receives the information sent by mail or entered on the website, extracts personal information from that information, and conducts screening such as identity verification.

[0037] Next, we will provide an overview of the overall workflow of the services provided by BPO providers.

[0038] (1) Document submission In the case of paper-based applications, when a return envelope containing a set of documents, including application forms such as questionnaires and copies of identification documents such as driver's licenses, is collected at the collection center, workers open the envelope and separate the application forms from the identification documents. The set of documents is then scanned and converted into image data. In the case of web-based applications, surveyed users with bank accounts receive an email or a letter. The email or letter contains a URL to access a questionnaire for confirming transaction purposes, etc., and users access the site and answer the questionnaire. They also take a picture of their identification documents with their smartphone camera and send the image of the identification documents along with the application. Application forms such as questionnaires are submitted as text data, and identification documents are submitted as image data. Here, application information includes scanned image data of paper application forms and text data of web-submitted application forms. Identification document images include scanned image data of copies of identification documents and image data of identification documents submitted web-submitted. (2) Pre-examination work For each document in a set of documents, an automated sorting system performs sorting (determining the type of document), and after determining the type of document, it performs image cropping to extract partial images of review items such as names, according to the type of document. (3) Review In the document review system 1, review questions related to the application information are created for the review items of the application documents and identity verification documents, and the review is carried out. (4) Delivery to the customer The delivery data will consist of text information (application information and identity verification information), review questions, review results corresponding to the review questions, details of deficiencies corresponding to the review results (for example, illegible handwriting, illegible due to smudges, illegible due to glare, illegible because a finger is covering a review item), and images of the identity verification documents.

[0039] In this application, as an example, we will mainly describe an embodiment of the examination process described in (3) above.

[0040] Next, the documents include application forms such as questionnaires to confirm the purpose of the transaction, application forms for opening a bank account, identity verification documents, contracts, and delivery slips. An example of a set of multiple related documents is, for example, in the case of confirming the purpose of the transaction, a set of documents such as questionnaires to confirm the purpose of the transaction and identity verification documents. The set of documents may also include a copy of the person's photograph and multiple identity verification documents.

[0041] As shown in Figures 2A and 2B, the questionnaire (customer information confirmation form) contains fields for name, gender, date of birth, address, telephone number, workplace, occupation, purpose of transaction, assets, etc., and often spans multiple pages, as seen in the first page questionnaire 40 and the second page questionnaire 41.

[0042] Acceptable forms of identification include a driver's license, resident registration certificate, family register, health insurance card, passport, My Number card, and receipts (such as utility bills for electricity, gas, etc., that include your name and address).

[0043] Examples of document types include questionnaires, bank account application forms, identity verification documents, blank forms, and other documents. Further classification of document types would include, for questionnaires, the first page of the questionnaire, the second page of the questionnaire, the third page of the questionnaire, etc., and for identity verification documents, a driver's license, health insurance card, passport, My Number card, resident registration certificate, receipt, etc.

[0044] Furthermore, documents can be classified into standardized documents, where the position of items listed on the document is fixed according to the type of document, and non-standardized documents, where the position of items is not fixed according to the type of document. Examples of standardized documents include driver's licenses, passports, and My Number cards. Examples of non-standardized documents include resident registration certificates, which have different formats depending on the municipality, health insurance cards, and receipts, which have different formats depending on the issuing body. As shown in Figure 3, the format of a driver's license 42 is standardized nationwide, and therefore a driver's license 42 is classified as a standardized document.

[0045] On the other hand, as shown in Figure 4, the format of a health insurance card varies depending on the health insurance association to which the person belongs, as shown in Health Insurance Card 43, so it is classified as a non-standard document. As shown in Figure 5, the format of a resident registration certificate is not standardized, as shown in Resident Registration Certificate 44, so a resident registration certificate is also classified as a non-standard document.

[0046] Regarding questionnaire documents, if the entity responsible for determining the type of document knows the location of each item in the questionnaire document in advance, then the questionnaire document may be considered a standardized document.

[0047] (1.2 Configuration and functions of the document review server device 10) Next, the configuration and functions of the document review server device 10 will be explained using Figure 6.

[0048] Figure 6 is a block diagram showing an example of the overview configuration of the document review server device 10.

[0049] As shown in Figure 6, the document review server device 10, which is a computer, comprises a control unit 11 that controls the document review server device 10, a storage unit 12 that has various databases, a communication unit 13 that communicates with terminal devices 30 and the like, and an output unit 14 that displays system management information and the like.

[0050] The control unit 11 includes, for example, a CPU (Central Processing Unit), ROM (Read Only Memory), and RAM (Random Access Memory). The control unit 11 may also have a processing chip dedicated to AI calculations, such as a GPU (Graphics Processing Unit). The control unit 11 reads and executes various programs, including the automated examination program of this application, stored in the ROM and storage unit 12 by the CPU. The control unit 11 controls each part of the document examination server device 10 (storage unit 12, communication unit 13, output unit 14, etc.). The control unit 11 may also read and execute these programs from a recording medium or the like.

[0051] The control unit 11 performs an examination (an example of a second examination) in which it compares the application information in the application documents with the identity verification documents using text information, in accordance with predetermined judgment rules.

[0052] The memory unit 12 (an example of a storage means) is composed of, for example, a hard disk drive, a silicon disk drive, etc. The memory unit 12 contains a database of examination target data, such as examination questions created from the applicant's received data. The memory unit 12 also stores applications for the examination judgment rules for each examination method. The application for the judgment rules is used in a plug-in format for each case.

[0053] Here, the items to be reviewed are the review items listed on the document, such as name and address, and the document as a whole. The review items include, for example, text-based review items such as name in kanji and kana, address, and date (date of birth, date of entry), as well as image-based review items such as photographs and official seals. The application information is, for example, the content of each review item in the application document.

[0054] The review methods include exact match review, partial match review, complete content review, date comparison review, pseudonym name review, document sorting review, presence / absence review, facial photo verification review, card thickness review, official seal verification review, format determination, combination review, list review, etc.

[0055] Exact match review is a review that compares two review items and determines whether they are an exact match or not. Partial match review is a review that compares two review items and determines whether the string of the other review item is included in one of the review items or the subject being reviewed. Content exact match review is a review that compares a review item with a pre-set string and determines whether they are an exact match or not. Date comparison review is a review that compares the dates of two review items, or compares the date of a review item with a pre-set date and determines whether they match or not. Kana name review is a review that determines whether a name written in kana matches a name written in kanji. Presence / absence review is a review that compares a review item with pre-set judgment conditions and determines whether there are characters that meet the conditions.

[0056] Document sorting and review is a review that determines the type of document. Facial photo matching review is a review that calculates the degree of facial similarity and determines whether it is above a predetermined threshold. More specifically, facial photo matching review calculates the degree of facial similarity between, for example, a driver's license photo and a selfie photo and determines whether it is above a predetermined threshold. Card thickness review is a review that determines whether the thickness (review item) of a driver's license, etc., photographed from an angle is appropriate. Official seal verification review is a review that checks for defects such as missing official seals (review item) on driver's licenses and health insurance cards.

[0057] The combined review is a review that determines the outcome of multiple automated review results using the logical expressions "OR" and "AND". For example, if the combined condition is "OR", and "Automated Review Result 1" is OK (passed the review) and "Automated Review Result 2" is NG (failed the review), the combined review result will be OK. If the combined condition is "OR", and "Automated Review Result 1" is NG and "Automated Review Result 2" is NG, the combined review result will be NG. If the combined condition is "AND", and "Automated Review Result 1" is OK and "Automated Review Result 2" is NG, the combined review result will be NG. If the combined condition is "AND", and "Automated Review Result 1" is OK and "Automated Review Result 2" is OK, the combined review result will be OK.

[0058] Furthermore, the judgment can also be made by combining the "OR" and "AND" logical expressions. For example, in the combined condition "Automatic Review Result 1" AND ("Automatic Review Result 2" OR "Automatic Review Result 3"), if "Automatic Review Result 1" is OK, "Automatic Review Result 2" is NG, and "Automatic Review Result 3" is OK, then the combined review result will be OK.

[0059] List review is a process that compares a string to a pre-created list file and makes a judgment based on that comparison. For example, if a string exactly matches any of the strings in the specified list file, the review is deemed OK.

[0060] Furthermore, the strings in the list file may include wildcards such as "*" (any string of zero or more characters) and "?" (any single character). In addition, custom wildcards may be set. Specifically, "···" may be set to any string of one or more characters, and "····" may be set to any string of two or more characters. In the case of the string "A···BC", if the string being reviewed has one or more arbitrary characters between "A" and "BC" (for example, ABBC, AABC, etc.), it will be judged as OK. In the case of the string "A····BC", if the string being reviewed has two or more arbitrary characters between "A" and "BC" (for example, ABBBC, AAABC, etc.), it will be judged as OK. In the case of the string "···ABC", if the string being reviewed has one or more arbitrary characters before "ABC" (for example, BABC, AABC, etc.), it will be judged as OK. If the string is "ABC...", the string being reviewed will be judged as OK if it contains one or more arbitrary characters after "ABC" (for example, ABCD, ABCA, etc.).

[0061] The specifics of the list review are as follows: If the contents of the list file are the strings "ABCDE" and "ABC...", and the target of the review is "ABCDE Corporation", then the review will be OK because it matches the string "ABC...". If the contents of the list file are the strings "...ABC" and "A...BC", and the target of the review is "ABCDE", then the review will be NG because there is no matching string. If the contents of the list file are the strings "...ABC" and "A...BC", and the target of the review is "ABCBC", then the review will be OK because it matches the string "A...BC".

[0062] The examination questions (an example of multiple examination questions related to the application information) vary depending on the examination method and the combination of documents and examination items. For example, there may be questions to verify the exact match between the name in kanji on questionnaire document 40 and the name in kanji on driver's license 42, questions to verify the exact match between the address on driver's license 42 and the address on health insurance card 43, questions to verify the exact match between the name in kanji on questionnaire document 40 and the name in kana, questions to verify the exact match between the address on questionnaire document 40 and the address on resident registration 44, questions to verify the facial photograph on driver's license 42 and a selfie, and questions to verify the card thickness of driver's license 42. In addition, the examination questions may include answer choices ("match", "mismatch", "illegible", etc.).

[0063] Multiple review questions, along with application information and images of identity verification documents, are grouped together as a review package according to prescribed rules. An example of a review package consisting of multiple review questions related to application information, application information, and images of identity verification documents is an example of a review package. Prescribed rules include rules for grouping review questions by review method, rules for grouping review questions according to the skill level or review authority of the worker (e.g., classification of general workers, managers, etc., ranging from beginners to experts), rules for grouping review questions according to difficulty, and rules for grouping related review questions. Examples of rules for grouping related review questions include rules for grouping by address review, rules for grouping by name review, rules for grouping by type of document (driver's license, health insurance card, etc., or whether it is a standardized or non-standardized document), rules for whether the review subject includes or does not include kanji characters, rules for grouping numerical comparisons such as dates, and rules for grouping image reviews such as facial photographs. Multiple of these rules may be combined. For example, one could set up an examination package using the same examination method and adjusting the difficulty level to a predetermined level.

[0064] Each database may be managed by the same database on the same document review server device 10, or it may be stored in a database on a different server device.

[0065] Furthermore, the storage unit 12 may store various programs, such as the automated examination program, operating system, and server program of this application. These programs may be acquired, for example, from another server via the network 3, or they may be recorded on a recording medium and read via a drive device.

[0066] The communication unit 13 connects to the network 3 and controls communication with the review cooperation server device 20 and the terminal device 30.

[0067] The output unit 14 is composed of, for example, a liquid crystal display element or an organic EL (Electro-Luminescence) element.

[0068] (1.3 Configuration and functions of the review cooperation server device 20) Next, the configuration and functions of the review cooperation server device 20 will be explained using Figure 6.

[0069] Figure 7 is a block diagram showing an example of the overview configuration of the review cooperation server device 20.

[0070] As shown in Figure 7, the computer-based review cooperation server device 20 includes a control unit 21 that controls the review cooperation server device 20, a storage unit 22 that has various databases, a communication unit 23 that communicates with the document review server device 10 and the like, and an output unit 24 that displays system management information and the like.

[0071] The control unit 21 includes, for example, a CPU, ROM, and RAM. The control unit 21 may also have a processing chip dedicated to AI calculations, such as a GPU. The control unit 21 controls the various parts of the review cooperation server device 20 (storage unit 22, communication unit 23, output unit 24, etc.). Alternatively, the control unit 21 may read and execute these programs from a recording medium or the like.

[0072] The memory unit 22 is composed of, for example, a hard disk drive, a silicon disk drive, and the like.

[0073] Each storage unit 22 has various databases and the like built in it according to the function of each review cooperation server device 20.

[0074] For example, the storage unit 22 of the review linkage server device 20, which sets up the review process including review items, stores a business ID that identifies the business, the document type ID to be reviewed, the review item ID to be reviewed, the review method ID, a flag indicating whether or not normalization processing is performed, and a flag indicating whether or not automatic review is performed. If there is a comparison target for the review target, the document type ID and review item ID of the comparison target are also associated and stored in this storage unit 22 as review setting data. In the review setting, patterns of answer values ​​for answer options such as match, mismatch, and unreadable may also be associated and set.

[0075] Furthermore, the designated storage unit 22 stores the following as data received by the applicant: associated business IDs, applicant IDs to identify the applicant, document type IDs for each document, image data or text data for each document, each examination item ID, and partial image data or text data for examination items corresponding to the examination items.

[0076] The storage unit 22 of the review cooperation server device 20 that performs OCR processing has a database built in it that is necessary for OCR processing. The storage unit 22 of the review cooperation server device 20 that performs image matching processing has a database built in it that is necessary for image matching processing.

[0077] The storage unit 22 of the review cooperation server device 20, which performs normalization processing of address and name notation, contains databases necessary for normalization processing (an example of a database for normalization), including a surname dictionary database, a given name dictionary database, and an address dictionary database. This storage unit 22 also stores a data normalization program that performs normalization processing as a preprocessing step for the text strings from the review items of application documents and identity verification documents. The data normalization program standardizes variations in the notation of non-standard characters in names, supplements prefectures, changes to the latest administrative divisions, and standardizes the notation of address numbers.

[0078] Furthermore, the storage unit 22 of the review cooperation server device 20, which determines the type of document, has a template database that stores template images of each document. This storage unit stores programs for multiple sorting engines, including a sorting engine that can sort standard documents by type, a sorting engine that can sort non-standard documents by type, and a sorting engine that can sort specific documents with high efficiency. A sorting engine is an algorithm or information processing method for determining the type of document based on the image data of a document.

[0079] The storage unit 22 of the review coordination server device 20, which manages the business operations, contains a business management database that manages the progress of the review, the results of the review, and so on.

[0080] The memory unit 22 stores information about the worker's proficiency (skills) or review authority, associated with the worker ID (an example of a reviewer identifier) ​​that identifies the worker who is the reviewer.

[0081] Furthermore, the memory unit 22 of the review coordination server device 20, which manages operations, may store information in association with proficiency levels (skills) or review authority and review stages (first review, second review, re-review, etc.). For example, when reviewing a review question or review package twice and performing a re-review if necessary, as shown in Table 1, the reviews that can be performed (first review, second review, re-review) are set according to the proficiency level of general workers, managers, etc., ranging from beginners to experts. Beginners, being operators with low proficiency in reviewing operations, only have the authority to perform the first review. Experts with high proficiency can perform both the first and second reviews, and managers can perform all reviews, especially re-reviews. By assigning reviews that can be performed according to proficiency levels, it is possible to prevent a decline in review quality due to personnel allocation errors. In this way, by setting proficiency levels or authority and limiting the number of reviews that can be performed, it is possible to reduce the decline in quality (review errors) caused by two inexperienced operators performing the same review. [Table 1]

[0082] Furthermore, the memory unit 22 of the review coordination server device 20, which manages operations, may store the difficulty level of the review questions or review packages in association with the operator's skill level. For example, as shown in Table 2, the difficulty level and skill level can each be set to three levels: high, medium, and low. Highly skilled operators can review review packages of any difficulty level, but those with low skill levels can only review review packages of low difficulty. By performing such fine-grained control and assigning the optimal number of personnel, it is possible to improve not only the quality of the review but also the time required for the work. In addition, by assigning a value for the difficulty level of the review package and a value for the skill level of the operator group, it is possible to control the process so that the appropriate operator is assigned to the review. While the difficulty level and skill level can each be set to three levels: high, medium, and low, other level settings are also possible. [Table 2]

[0083] Furthermore, the memory unit 22 of the review coordination server device 20, which manages the business operations, stores a deficiency code and the content of the deficiency in association with each other in case any deficiencies are found as a result of the review. A deficiency code is assigned to each type of deficiency, such as mismatch between the review target and the comparison target, illegible handwriting, illegible due to dirt, illegible due to glare, illegible because the review item is covered by a finger, "the target document does not exist," "(official document) has expired," or "more than ○ days have passed since issuance."

[0084] Furthermore, the memory unit 22 contains various pre-trained machine learning models for processing such as sorting documents by type and detecting document review items using AI. These pre-trained machine learning models include, for example, deep learning models with a multi-layer neural network structure, linear SVMs (Support Vector Machines), and classification machine learning models such as gradient boosting trees. In particular, in the case of an AI that processes review item detection, training data may be created by adding information tags to each review item of a document through review by an operator during annotation, and the AI ​​may be trained to build a machine learning model for review item detection.

[0085] Furthermore, the storage unit 22 may store various programs such as an operating system and server programs. These programs may be acquired, for example, from other servers via the network 3, or they may be recorded on a recording medium and read via a drive device.

[0086] The communication unit 23 connects to the network 3 and controls communication with the document review server device 10 and the terminal device 30.

[0087] The output unit 24 is composed of, for example, a liquid crystal display element or an organic EL element.

[0088] (1.3 Configuration and functions of terminal device 30) Next, the configuration and functions of the terminal device 30 will be explained using Figure 8. Figure 8 is a block diagram showing an example of the general configuration of the terminal device 30.

[0089] As shown in Figure 3, the terminal device 30, which functions as a computer, comprises a communication unit 31, a storage unit 32, a display unit 33, an operation unit 34, a control unit 35, and an input / output interface unit 36. The control unit 35 and the input / output interface unit 36 ​​are connected via a system bus 37.

[0090] The communication unit 31 is connected to the network 3 and controls the communication status with the document review server device 10.

[0091] The storage unit 32 is composed of, for example, a hard disk drive, a silicon disk drive, etc., and stores various programs such as the operating system and server programs.

[0092] The display unit 33 (an example of a display means for the inspection terminal) is composed of, for example, a liquid crystal display element or an organic EL element. The operation unit 34 is composed of, for example, a keyboard and a mouse. The input / output interface unit 36 ​​is configured to perform interface processing between the communication unit 31 and the control unit 35.

[0093] The control unit 35 is composed of a CPU, ROM, RAM, etc. The control unit 35 displays the application information and images of identity verification documents from the application form on the display unit 33, and receives input of the review results from the operator via the operation unit 34.

[0094] The operator enters their worker ID to log in to terminal device 30 and then performs the review.

[0095] (1.4 Functional blocks of the document review server device 10) Next, the functional blocks of the document review server device 10 will be explained using diagrams. Figure 9 is a block diagram showing an example of the functional blocks of the document review server device 10.

[0096] As shown in Figure 9, the document review server device 10 has a review setting function, an automatic review function, an automatic review confirmation function, a review result reception function, a re-examination function, and an output function.

[0097] The review setting function allows users to configure the settings of a review package, which consists of multiple review questions related to the application information, the application information itself, and images of identity verification documents. It also allows users to configure whether or not a second review is performed on the review package.

[0098] The automated review function performs review processing on the review items of the data to be reviewed, in accordance with the review judgment rules set according to the review settings. If the review setting means has set a second review to exist for the review package, the automated review function has the function to compare text information between the application information and the identity verification documents for each review question of the review package, in accordance with the predetermined judgment rules. The automated review function has the function to allow various judgment rules to be used in a plug-in format. Furthermore, the automated review function is an example of a judgment processing means for each judgment rule, which performs a judgment on the review target in accordance with the judgment rule, for which at least one judgment rule has been set for the review target including the review items of the application documents and / or the identity verification documents.

[0099] The automated review and confirmation function displays the results of the second review on the display device of the review terminal, and accepts confirmation of the second review results, according to the results of the second review.

[0100] The examination result reception function has the function of displaying each examination question of the examination package that underwent the second examination on the display means of the examination terminal during the first examination, and receiving input of the first examination result for each examination question. Furthermore, the examination result reception function has the function of displaying each examination question of the same examination package on the display means of multiple examination terminals, and receiving input of the first examination result for each examination question.

[0101] The re-examination function has the capability to determine whether the second examination results obtained from the second examination, and the first examination results received, match or not for each examination question. The re-examination function also has the capability to receive the first examination results from multiple examination terminals and to determine whether each examination question matches or does not match the first examination results.

[0102] The output function has the capability to output output information including the first review result, the second review result, and / or the re-review result. The output function outputs the review result corresponding to the review question (review OK or review NG, reason for review NG, etc.). The output function may also have the capability to output delivery data that summarizes scanned image data of the document, or received image data, text information of the review items, each review question, and the review result corresponding to each review question.

[0103] [2. Example of operation of document review system 1] (2.1 Example of operation of review settings in document review system 1) Next, we will explain an example of the operation of the review settings in the document review system 1 using Figures 10 and 11. Figure 10 is a flowchart showing an example of the operation of the review settings in the document review system 1. Figures 11 to 14 are schematic diagrams showing an example of the review settings screen. Figure 15 is a schematic diagram showing an example of the review settings. Figures 16A to 16C are schematic diagrams showing an example of the review package.

[0104] The following review settings will be applied to each requested task.

[0105] As shown in Figure 10, the document review system 1 sets up a review package (step S1). Specifically, as shown in Figure 11, the review package screen 50 for review settings is displayed on the display unit of a terminal device connected to the review linkage server device 20 for setting review items. The contents of the review package, such as the review package name, the difficulty level of the review package, the review authority for the review package, the review method, and whether or not automated review is performed, are entered. The number of reviews to be performed for a single review question may also be set. If the number of reviews is set to 2, the review may be performed by two operators, or the first review may be automated and the second by an operator. If the number of reviews is set to 3, the review may be performed by three operators, or the first review may be automated and the second and third by operators. In the case of automated review, the number of reviews may be set to 1 depending on the review question.

[0106] The review cooperation server device 20 for setting review items is a review package consisting of a plurality of review questions related to the application information, the application information, and an image of an identity verification document, and functions as an example of a review package content setting means for setting the review package content for the review of the review package.

[0107] Next, the document review system 1 sets the review questions (step S2). Specifically, as shown in Figure 12, the review question setting screen 51 for review settings is displayed on the display unit of the terminal device connected to the review linkage server device 20 for setting review items. The review question setting screen 51 displays the review package name set in step S1, and each review question belonging to the review package is entered or selected and set in order. The setting of review questions here is the setting of review question information for generating specific review questions from the application information and / or the identity verification document images. Specific review questions are generated by applying the specific application information and / or the identity verification document images to the review question information.

[0108] In the "Document to be reviewed" section, you select the type of document to be reviewed (e.g., questionnaire) and the review item (name). In the "Display data for the document to be reviewed" section, you select the entire document, the text information of the review item, etc. In the "Comparison target" section, you select the type of document to be compared (e.g., identity verification document, etc.) and the review item (name). In the "Display data for the comparison target" section, you select the entire document, a partial image of the review item, or the text information of the partial image converted into text.

[0109] An example of a question for the evaluation criteria may be automatically displayed by default based on the entered evaluation target, comparison target, and evaluation method, such as "Does the name in document A match text A?".

[0110] Here, if the document type being reviewed is a questionnaire, the review item is name, and the display data field for the document being reviewed is text information, then "Text A" refers to "Name on the questionnaire." If the document type being compared is a driver's license, and the display data field for the document being compared is the entire document, then "Document A" refers to "Driver's License." Additionally, "Text A" for the document being reviewed refers to the name of the box where information such as the name on the questionnaire is displayed on the review question screen shown to the operator. "Document A" for the document being compared refers to the name of the box where images of identity verification documents are displayed on the review question screen.

[0111] The review cooperation server device 20 for setting review items functions as an example of review question information setting means, which sets the type of document to be reviewed, the review item, and the review content of the review item as review question information for each review question.

[0112] Next, the document review system 1 sets the answer choices (step S3). Specifically, as shown in Figure 13, the answer choice setting screen 52 for review settings is displayed on the display unit of the terminal device connected to the review linkage server device 20 for setting review items. The answer choice setting screen 52 displays the review package name, review package number, and question number, and for each answer choice, the content of the choice, the value returned when selected, the deficiency code, etc. are entered or selected in order to set. The content of the choices are, for example, "match", "mismatch", "unreadable", etc. For the deficiency code, for example, no deficiency code is assigned to the answer choice "match", a deficiency code of "010102" is assigned to "mismatch", and a deficiency code of "010103" is assigned to "unreadable".

[0113] Next, the document review system 1 sets up automatic review (step S4). Specifically, as shown in Figure 14, the automatic review setting screen 53 for review settings is displayed on the display unit of the terminal device connected to the review cooperation server device 20 for setting review items. In the review package field, the name of the review package to be automatically reviewed is selected. In the automatic review ID field, the automatic review code is entered. In the review response options field, the value to be returned when selected is set for each of the "match," "mismatch," and "unreadable" responses. Note that a deficiency code may also be set in the case of automatic review.

[0114] In the automated review process, the review method, review target, comparison target, etc., are set. Whether or not normalization processing is performed may also be entered. In the case of matching the date of birth between a driver's license and a health insurance card, the review target would be "Driver's License (Date of Birth)", the comparison target would be "Health Insurance Card (Date of Birth)", the review method would be "Date Comparison Review", and normalization would be "Yes".

[0115] Typically, as shown in Figure 15, multiple review packages are configured for a single task. Each review package contains multiple review questions, that is, review setting information corresponding to each review question, grouped together. As shown in Figures 16A to 16C, the settings for each review question, that is, the settings for the review setting information corresponding to each review question, include information on the question wording, information on the answer choices, information on the display data, and review details such as whether or not automated review is performed. As shown in Figure 16A, if automated review is not set, the content of items such as the question wording, answer choices, and display data is used for the screen displayed to the operator performing the review. As shown in Figure 16C, if automated review is set, the automated review corresponding to the automated review ID is applied, and the content of items such as the question wording, answer choices, and display data is used for the screen displaying the automated review results and for the review screen when an operator performs a review corresponding to the automated review.

[0116] The settings for each question in these configured review packages (review question information) are a kind of template, and the data received from the applicant is applied to them to generate the data to be reviewed.

[0117] Next, the document review system 1 registers the review settings (step S5). Specifically, the review linkage server device 20 for setting review items registers in the storage unit 22 the review package contents, such as the review authority, review method, and whether or not automated review is performed, associated with the business ID, review package ID, review question ID, etc., as well as review setting information, which includes the review target, comparison target, question wording, answer choices, display data, etc. The review setting information also includes the type of document to be reviewed, the type of document to be compared, the review items to be reviewed, the items to be compared, etc.

[0118] Note that the document review server device 10 may perform the operation example for the review settings.

[0119] The review linkage server device 20 for setting review items functions as an example of a registration means for registering the review package contents and the review question information in association.

[0120] The document review system 1 functions as an example of review setting means that controls the settings of a review package consisting of a plurality of review questions related to the application information, the application information, and the identity verification document image, and controls the setting of whether or not to perform the second review on the review package. The document review system 1 functions as an example of review setting means that controls the settings of a review package consisting of a plurality of review questions related to the application information, the application information, and the identity verification document image. The document review system 1 functions as an example of review setting means that controls the setting of review authority and review difficulty level for the review package.

[0121] (2.2 Example of the review process in Document Review System 1) Next, an example of the review process in document review system 1 will be explained using diagrams. Figure 17 is a flowchart showing an example of the review process in document review system 1. Figure 18 is a schematic diagram showing an example of received data. Figure 19 is a schematic diagram showing an example of a review job. Figures 20A and 20B are schematic diagrams showing an example of a review question screen. Figures 21 and 22 are schematic diagrams showing an example of a review result.

[0122] First, as described above, in the case of web-based application, the document submission review server device 20 acquires a series of image data of a set of documents, such as questionnaires and identity verification documents, from the applicant's user terminal device and stores them in the storage unit 22 along with the document set ID of the document set and the document ID issued for each document. The identity verification documents are image data taken with a mobile terminal device equipped with a camera. The set of documents may also include image data of the applicant's face.

[0123] In the case of questionnaire documents such as questionnaire documents 40 and 41, the data may be obtained as text data instead of image data. The document submission review linkage server device 20 obtains data from the applicant's user terminal device that associates the document type ID, the item ID indicating each item, and the text data entered in the fields for each item displayed on the applicant's user terminal device.

[0124] In the case of paper applications, the process involves opening the envelope or other documents that were mailed to the applicant. For example, the cardboard box that was delivered is opened, and an envelope containing a set of documents, such as a questionnaire with the necessary information and a copy of identification documents, is taken out. Then, the envelope is opened, and the set of documents is taken out. An image input device scans each document in the set, and each document is converted into image data. The image input device is a scanner or digital camera equipped with an image sensor such as a CCD (Charge Coupled Device) image sensor or a CMOS (Complementary Metal Oxide Semiconductor) image sensor.

[0125] Next, the document review system 1 performs pre-review tasks (2), such as sorting documents (determining the type of document), and, after determining the type of document, extracting partial images of the applicant's name and other review items according to the type of document. These tasks are performed by a dedicated review linkage server device 20, and the association of business IDs, applicant IDs to identify the applicant, document type IDs for each document, image data or text data for each document, each review item ID, and partial image data or text data for the review items corresponding to the review items are stored in the database of a predetermined storage unit 22 as data received by the applicant.

[0126] Next, the document review system 1 performs the following processing as part of the review process (3).

[0127] As shown in Figure 17, the document review system 1 acquires review setting information (step S10). Specifically, the document review server device 10 acquires pre-configured review setting information from the storage unit 22 of the review cooperation server device 20 for setting review items, based on the business ID, for each review package ID, including each setting number (setting ID), configured review target ID (document type ID to be reviewed), comparison target ID (document type ID to be compared), review method ID, question wording information, answer choice information, display data information, and a flag indicating whether or not automatic review is performed.

[0128] More specifically, information on the setting of each question for each review package is obtained, as shown in Figures 16A to 16C.

[0129] Next, the document review system 1 obtains the applicant's received data (step S11). Specifically, the document review server device 10 reads the applicant's received data based on the business ID and applicant ID. More specifically, the document review server device 10 reads the image data or text data of each document after the pre-review work (2), each review item ID, partial image data or text data of the review item corresponding to the review item, etc., based on the business ID and applicant ID.

[0130] As shown in Figure 18, the data received by each applicant consists of image data, text data, etc., of each document submitted by that applicant. Note that the documents may differ from person to person, as applicants can choose from documents such as a driver's license, health insurance card, or resident registration certificate as their identity verification documents. Therefore, various review packages are configured in the review settings to accommodate these differences.

[0131] Next, the document review system 1 generates the data to be reviewed (step S12). Specifically, the document review server device 10 applies the information of the setting questions for each question in each review package to the data received by the applicant to generate the data to be reviewed for each question for each applicant and each review package.

[0132] As shown in Figure 19, a review package corresponding to each applicant is generated as a review job for one business process. The review settings of the review package that match the type of documents from the applicant are applied, and each review package is generated as review target data. For applicant 1's document set, the review settings of review package 1 and review package 3 are applied, and review target data for each question is generated. For applicant 2's document set, the review settings of review package 2 and review package 3 are applied, and review target data for each question is generated. For applicant 3's document set, the review settings of review package 2 are applied, and review target data for each review job is generated.

[0133] For example, the data to be reviewed for question 1-1 of applicant 1's review package 1 generates data to be reviewed on the operator review screen, as shown in Figure 20A. The data to be reviewed for question 1-3 of applicant 1's review package 1 generates data to be reviewed on the operator review screen, as shown in Figure 20B. This data to be reviewed may include information about the review package, difficulty level, review authority, review method, automated review, question number, review target, comparison target, answer number, and deficiency code set in the review settings.

[0134] The generated data subject to review is associated with a business ID, review package ID, review question ID, etc., and stored in the storage unit 12.

[0135] Furthermore, if automatic review is set up, as in review package 3, review target data for automatic review and review target data for operator review are generated. The review target data for automatic review is data that links the applicant's received data to the information set up for automatic review as shown in Figure 14. In the case of partial image data corresponding to the review items of the received data, the review cooperation server device 20 that performs OCR processing is requested to perform OCR processing on the partial image data, and the text data of the partial image data converted into text is received, and the partial image data in the received data is replaced with the text information. If the data is received as text data via web submission, etc., OCR processing is not required. Furthermore, if the comparison target is a document included in the received data, the text data corresponding to the review items of the comparison target may also be included in the review target data. If the review method is facial photo matching review, the review items may remain as partial image data. If the OCR process recognizes handwritten characters but the characters cannot be recognized (an example of unreadable characters), the partial image data may remain as is. In addition, the review cooperation server device 20 for generating review data may generate the review target data.

[0136] After the data to be reviewed is generated, the following review process is performed on the data for each review package or each review question in the review job.

[0137] The document review system 1 determines whether or not it is an automated review (step S13). Specifically, the document review server device 10 reads the data to be reviewed from the storage unit 12 based on the business ID and the review package ID, and determines whether or not automated review is set for the review package (or review question). For example, the document review server device 10 determines whether or not there is an automated review ID for the review question.

[0138] If the review is automated (Step S13; YES), the document review system 1 performs the automated review (Step S14). Specifically, the document review server device 10 reads the application or program of the review judgment rules for the corresponding review method based on the automated review ID, makes a judgment for each review question in the review package, and outputs the automated review result. More specifically, in the case of a date comparison review between the date of birth on the questionnaire document (Text C) and the date of birth on the identity verification document (Document A), the document review server device 10 uses the date comparison review judgment rule plugin to determine if the dates match and outputs a response value corresponding to "match," "mismatch," "unreadable," etc. For example, the review result including information on the automated review result screen as shown in Figure 21 is output.

[0139] When comparing dates, the date format, such as "April 23, 1999", "April 23, 1999", or "1999 / 4 / 23", is normalized to the format "xxxxxxxx", such as "19990423", and then a date match check is performed. Normalization, such as converting dates to a specific format or excluding certain strings, may be included in the date comparison review plugin. The document review server device 10 may output information for the automatic review results (such as reasons for rejection) as shown in Figure 21. The review target or comparison target may be displayed both before and after normalization, as in "19990423 (April 23, 1999)" in Figure 21. A deficiency code corresponding to the answer may be output. Additionally, it may be possible to specify an increment date for the comparison target date. The system may compare and determine whether the date to be reviewed is within "comparison target date + increment date". The unit for the increment date of the comparison target may be selectable as "day", "month", or "year". If the date of addition changes to a specific year, you may choose to align the comparison year with the year being reviewed for comparison.

[0140] The automated review results, such as the answer values, are associated with the business ID, review package ID, review target ID, review question ID, etc., and stored in the storage unit 12.

[0141] The document review server device 10 functions as an example of a review means for performing the second review for each review question in the review package, when the review setting means has set the review package to have a second review.

[0142] Next, the document review system 1 receives the operator review results (step S15). Specifically, the document review server device 10 transmits information on each review question of the same review package that underwent automated review, along with the business ID, review package ID, review target ID, review question ID, etc., to the terminal device 30 of a designated operator. The designated operator is determined according to the review difficulty and review authority of the review package. The document review server device 10 determines the designated operator by matching the operator's review authority and skill level based on the worker ID when the operator logged in with the review difficulty and review authority of the review package based on the review package ID. This ensures that the review package is reviewed by an appropriate operator (reviewer).

[0143] The document review server device 10 functions as an example of a review management means that controls the display means of the review terminal to display the review package according to the review difficulty level set in the review package by the review setting means and the reviewer identifier entered into the review terminal.

[0144] The terminal device 30 displays a screen of review questions, as shown in Figure 20C, on the display unit 33 for operator review. The operator reads the content of the questions, compares the review target (e.g., the content of text C) with the comparison target (e.g., document A), and inputs a response such as "match" for review OK, "mismatch" for review NG, or "unreadable" for review NG. Reasons for NG may also be input. The terminal device 30 transmits the review results, such as the response values, along with the business ID, review package ID, review target ID, review question ID, etc., to the document review server device 10. The document review server device 10 stores the received response values ​​as operator review results in the storage unit 12, associated with the business ID, review package ID, review target ID, review question ID, etc.

[0145] Furthermore, the examination mode displayed on the display unit 33 of the terminal device 30 may be switchable between a mode that displays the examination questions of the examination package one by one sequentially and an examination mode that displays multiple examination questions of the examination package at once. For highly skilled workers, displaying multiple examination questions at once may improve work efficiency.

[0146] Furthermore, the document review server device 10 may transmit the results of the automated review, along with the business ID, review target ID, review question ID, etc., to the terminal device 30 of a designated operator as evidence of the automated review. The terminal device 30 displays the results of the automated review on the display unit 33, as shown in Figure 21. The operator compares the review target text with the comparison target text and inputs a response such as "match" for review OK, "mismatch" for review NG, or "unreadable" for review NG. If the operator wants to check the detailed results of the automated review as shown in Figure 21, the details button is clicked.

[0147] Furthermore, the terminal device 30 may display the results of the automated review as shown in Figure 21 and the review question screen as shown in Figure 20C on the display unit 33, and accept the operator review results.

[0148] Furthermore, as shown in Figure 22, a screen for confirming the results of the review may be displayed on the display unit 33. The operator confirms the results of the automated review, and if there are no problems, clicks the OK button. If an operator review is required, the operator clicks the review question button to display the corresponding review questions.

[0149] Furthermore, if the document review server device 10 determines that the automatic review result is "match" (meaning the review is OK), it may skip the operator review process in step S15. In this case, the subsequent re-examination process (S16) is also skipped, and the review result is output. In particular, if all review questions in the review package are determined to be "match" (meaning the review is OK), the operator review process is skipped, and the review result for the review package is output. On the other hand, if the automatic review result is determined to be "mismatch" or "unreadable" (meaning the review is NG), the operator review process in step S15 is not skipped.

[0150] The document review server device 10 functions as an example of a review result receiving means that, in the first review, displays each review question of the review package for which the second review was performed on the review terminal on the display means and accepts input of the first review result for each review question. The document review server device 10 functions as an example of a review result receiving means that displays the second review result from the second review on the display means of the review terminal and accepts input of the first review result. The document review server device 10 functions as an example of a review confirmation means that displays the second review result from the second review on the display means of the review terminal and accepts confirmation of the second review result.

[0151] Next, the document review system 1 determines whether or not to perform a re-examination (step S16). Specifically, the document review server device 10 compares the results of the automated review and the results of the operator review for each review question in the review package to determine whether the review answers match. More specifically, the document review server device 10 compares the answer values ​​of the automated review and the operator review based on the business ID, the ID of the item to be reviewed, the ID of the review question, etc., to determine whether or not the review answers match. If the answers match with "match", the answers match with "mismatch", or the answers match with "unreadable", it is determined that no re-examination will be performed; otherwise, it is determined that a re-examination will be performed. If the review answers do not match for even one of the review questions in the review package, it is determined that a re-examination will be performed on the review package.

[0152] The document review server device 10 functions as an example of a re-examination determination means that determines whether the second examination result obtained from the second examination and the first examination result received as input match or not for each examination question.

[0153] If the review is not automated (Step S13; NO), the document review system 1 accepts the review results from multiple operators (Step S17). Specifically, the document review server device 10 transmits information for each review question in the review package, along with the business ID, review package ID, review target ID, review question ID, etc., to multiple terminal devices 30. The document review server device 10 transmits the review target data of the review package to terminal devices 30 where multiple operators are logged in, determined by matching the operators' review authority and skill level with the review difficulty and review authority of the review package. It is assumed that different operators are logged into the multiple terminal devices 30.

[0154] The document review server device 10 functions as an example of review management means that controls the display of the review package on the display means of the review terminal according to the review difficulty level set in the review package by the review setting means and the examiner identifier entered into the review terminal. The document review server device 10 also functions as an example of review management means that, after displaying the questions of the review package on the display means of the review terminal and conducting the review, controls the display of the questions of the review package on the display means of a review terminal different from the review terminal and accepts input of the review results.

[0155] Each terminal device 30 that receives information for each review question in the review package displays the review question screen on the display unit 33 for operator review, as shown in Figures 20A and 20B. Each operator reads the content of the question, compares the review target (e.g., the content of Text A) with the comparison target (e.g., Document A), and inputs a response such as "Match" for review OK, "Mismatch" or "Unreadable" for review NG. Reasons for NG may also be input. Each terminal device 30 transmits the review results, such as the answer value, along with the operator's ID, business ID, review package ID, review target ID, review question ID, etc., to the document review server device 10. The document review server device 10 stores the received answer value as the operator review result in the storage unit 12, associated with the operator ID, business ID, review package ID, review target ID, review question ID, etc.

[0156] Furthermore, the examination mode displayed on the display unit 33 of the terminal device 30 may be switchable between a mode that displays the examination questions of the examination package one by one sequentially and an examination mode that displays multiple examination questions of the examination package at once.

[0157] When transmitting information about each examination question in the examination package to multiple terminal devices 30, the document examination server device 10 may transmit information about each examination question in the examination package to multiple terminal devices 30 simultaneously so that multiple examinations can be performed in parallel (parallel examination). Alternatively, the document examination server device 10 may transmit information about each examination question in the examination package to the terminal device 30 of the next operator after receiving the examination result of one operator so that operator examinations can be performed sequentially by multiple operators (serial examination).

[0158] When operator evaluations are performed sequentially by multiple operators, the evaluation results of the previous operator may also be transmitted to the next operator's terminal device 30 so that the next operator can view the results of the previous operator's evaluation (verification evaluation). The next operator may also perform the evaluation while referring to the results of the previous operator's evaluation. As shown in Table 1, the evaluation authority of the previous operator and the next operator may differ. For example, the next operator may be a highly skilled worker or a manager. The evaluation by the next operator may only be to confirm the results of the previous operator's evaluation. In this case, as shown in Figure 22, a screen for confirming the evaluation results may be displayed on the display unit 33.

[0159] Furthermore, while normally one audit is conducted, the system may also have a function to automatically add a second audit when certain conditions are met. The conditions for this would include situations where the operator conducting the first audit is not yet highly proficient in that audit (i.e., a beginner). The second audit could also consist of only the results of the second audit, in addition to the serial audit and verify audit described above. This would allow for a reduction in the number of audits while maintaining the quality of the audit results, and would also allow for the comparison of the first and second audit results at a later date, which could be used to train the first audit operator and improve quality.

[0160] The above, including serial review, parallel review, verify review, and additional review attempts, is summarized in Table 3. Note that the review results of the first and second reviewers cannot be viewed by each other. Also, if the review results of the first and second reviewers do not match (a mismatch), a third reviewer will perform a re-review. [Table 3]

[0161] The document review server device 10 functions as an example of a review result receiving means that displays each review question of the same review package on the display means for the multiple review terminals and accepts input of a first review result for each review question. The document review server device 10 functions as an example of a review result receiving means that, after receiving input of the examiner identifier of the examiner operating the review terminal, displays each review question of the review package on the display means according to the examiner identifier and accepts input of a first review result for each review question from the review terminals of examiners with different review authority.

[0162] The document review server device 10 functions as an example of a review result receiving means that, after receiving input of a first examiner identifier from an examiner operating the review terminal, displays each review question of the review package on the display means and accepts input of the examiner's first review result based on the first examiner identifier. The document review server device 10 functions as an example of a review result receiving means that, after the examiner has performed the review based on the first examiner identifier, displays each review question of the review package on the display means of the review terminal that has received input of a second examiner identifier, which signifies authority different from the first examiner identifier, and also displays the examiner's review result based on the first examiner identifier and accepts input of the examiner's first review result based on the second examiner identifier.

[0163] Next, the document review system 1 determines whether or not to perform a re-examination (step S18). Specifically, the document review server device 10 compares the results of multiple operator reviews for each review question in the review package and determines whether the review answers match. More specifically, the document review server device 10 compares the answer values ​​of multiple operator reviews based on the business ID, review target ID, review question ID, etc., and determines whether the review answers match. In the case of multiple operator reviews, if the answers match in terms of "match," "mismatch," or "unreadable," it is determined that no re-examination will be performed; otherwise, it is determined that a re-examination will be performed. If the review answers for even one of the review questions in the review package do not match, it is determined that a re-examination will be performed on the review package.

[0164] The document review server device 10 receives the first review results from the plurality of review terminals and functions as an example of a re-examination determination means that performs a determination of whether the first review results match or do not match each of the review questions.

[0165] If a re-examination is to be performed (Step S16; YES), or if a re-examination is to be performed (Step S18; YES), the document review system 1 accepts the re-examination results (Step S19). Specifically, if the document review server device 10 finds that the results of the automated review do not match the results of the operator review, or that the results of multiple operator reviews do not match, it sends information about the review package containing the review questions whose results do not match, along with the business ID, review package ID, review target ID, review question ID, etc., to the terminal device 30 of the operator in charge of the re-examination in order to perform a re-examination. In particular, if multiple questions are linked, such as when the answer to one review question affects the next review question, or if it is necessary to check the answer content of the entire review package, a re-examination of each review package is preferable. Alternatively, the document review server device 10 may send information only about the review questions whose results do not match. The terminal device 30 of the operator in charge of the re-examination is identified by the worker ID used when the operator in charge of the re-examination logs in. The operator responsible for the re-examination should preferably be highly skilled or have higher review authority.

[0166] The document review server device 10 functions as an example of a review management means that controls the display means of the review terminal to display the review package according to the review difficulty level set in the review package by the review setting means and the reviewer identifier entered into the review terminal.

[0167] The terminal device 30, upon receiving information about an examination package that includes examination questions with inconsistent results, displays each examination question in the examination package sequentially, or multiple examination questions, on the display unit 33. The terminal device 30 accepts input from the operator responsible for the re-examination for each examination question. Alternatively, the terminal device 30 may display only the examination questions with inconsistent results from the examination package on the display unit 33 and accept the examination responses.

[0168] The terminal device 30 transmits the re-examination results, such as the answer values, to the document review server device 10, along with the operator ID, business ID, review package ID, review target ID, review question ID, etc., of the operator who handled the re-examination. The document review server device 10 stores the received answer values ​​as re-examination results in the storage unit 12, associating them with the operator ID, business ID, review package ID, review target ID, review question ID, etc.

[0169] The document review server device 10 may also transmit the review results of the automated review and the operator review, or the review results of multiple operator reviews, to the terminal device 30 of the operator responsible for the re-review. The terminal device 30 also displays the review results of the automated review and the operator review, or the review results of multiple operator reviews, on the display unit 33. The operator responsible for the re-review may input answers to review questions for which the review results did not match, while being able to view the review results of the automated review and the operator review, or the review results of multiple operator reviews.

[0170] Furthermore, if the combined review judgment rule plugin is used, the final review result may be output through combined review for each review result of multiple review targets such as name, address, and date, and for each document type of the review target. Combined review allows multiple automated review results to be linked by a logical expression for review. For example, in the verification of identity verification documents, if the exact match review judgment rule plugin is set to (1) match between driver's license and name, and (2) match between My Number card and name, then by linking the review result of (1) match between driver's license and name and the review result of (2) match between My Number card and name with an OR condition, it can be used when the review is OK if either the driver's license or My Number card can be verified. If an identity verification document with a photograph is required, and either a driver's license or a My Number card is acceptable, then using combined review and linking them with an OR condition will allow the system to handle either document. Note that the review results of operator review may be included in the combined review.

[0171] Furthermore, when a review question asks, "Is a delivery note attached?", it is effective to use a plugin for the list review criteria. Since there are various titles that can be considered as delivery notes and many possible string patterns, using a list review plugin that sets multiple title strings that can be considered as delivery notes in one place avoids complexity. Thus, in list review, a text file is prepared listing multiple titles that can be considered as delivery notes, and if any of them match, the review is deemed OK.

[0172] The document review server device 10 functions as an example of a re-examination acceptance means that, when the re-examination determination means determines that there is a mismatch, displays the mismatched examination questions on the display means of the examination terminal and accepts the re-examination result.

[0173] If no re-examination is performed (step S16; NO), if no re-examination is performed (step S18; NO), after step S19, the document review system 1 outputs the review results (step S20). Specifically, the document review server device 10 outputs the automatic review results, the operator review results, and the re-examination results if a re-examination is performed, and stores them in the storage unit 12, associated with the business ID, review package ID, review target ID, review question ID, etc.

[0174] The document review server device 10 functions as an example of an output means that outputs output information including the first review result, the second review result, and / or the re-examination result.

[0175] Next, the document review system 1 determines whether the review job is complete (step S21). Specifically, the document review server device 10 determines whether all review targets of the review job have been reviewed. More specifically, it determines whether it is the last question in the last review package for the last applicant, based on the business ID, applicant ID, review package ID, review question ID, etc.

[0176] If the review job is not completed (step S21; NO), the document review server device 10 returns to the process in step S13, reads the data to be reviewed for the next review package from the storage unit 12 based on the business ID and review package ID, and determines whether or not automatic review is set for the review package (or review question).

[0177] If the review job is completed (step S21; YES), the document review server device 10 generates and outputs delivery data for each business unit as the final result. The delivery data includes, for example, images of application documents such as scanned image data or received image data, images of identity verification documents, text information of application information and identity verification information (including text information of review items), review questions, and review results corresponding to the review questions (review OK or review NG, details of deficiencies corresponding to the review answer, reasons for review NG, etc.). Here, identity verification information is the information written on identity verification documents, etc.

[0178] If the review results include a deficiency code, the code is used to determine the content of the delivery data and the wording of the deficiency notification sent to the applicant. Furthermore, if special instructions need to be given to subsequent processes, the deficiency code may be linked as text information in the form of a comment. For example, if the review result is negative, the detailed reasons may be included and linked to the creation of delivery information in subsequent processes. Or, when entering information into paper documents after the review is complete, a memo may be included indicating that any omitted items are described in another document.

[0179] The document review server device 10 functions as an example of an output means that outputs output information including the first review result, the second review result, and / or the re-examination result.

[0180] When starting the review process, as shown in Figure 23, a list of the progress of review jobs / packages may be displayed on the display unit 33 of the terminal device 30, allowing the operator to select a review package that is currently available for review and proceed with that review. Each review package belonging to a review job is displayed in order of review package number. The review package number is associated with the review package name, the difficulty level of the review package, and each review stage. Where an "Execute" button is displayed, it indicates an available review stage. When the "Execute" button is selected, the screen for each question of the corresponding review package is displayed and the review begins. The list of review job / package progress also displays information such as the job acceptance date and the date the job was assigned.

[0181] According to this embodiment, an automated review is performed on each review question of a review package, which consists of multiple review questions related to the application information and images of identity verification documents, in accordance with a predetermined judgment rule, comparing the application information and identity verification documents using text information. In an operator review, where the application information and identity verification document images are displayed on the display unit 33 of the terminal device 30, the terminal device 30 displays each review question of the review package for which the automated review has been performed, accepts input of the operator review result for each review question, determines whether the automated review result and the operator review result match or not for each review question, and if a mismatch is determined, displays the mismatched review question on the display unit 33 of the terminal device 30 of the operator in charge of re-review, accepts the re-review result, and outputs output information including the operator review result, automated review result, and / or re-review result. This ensures accuracy in multiple reviews, including operator review, automated review, and / or re-review, while making the review work more efficient with the review package.

[0182] Furthermore, the system allows for the configuration and control of the review package, which consists of multiple review questions related to the application information, the application information itself, and images of identity verification documents. It also allows for the setting of whether or not to perform an automated review for the review package. This enables more efficient review through the review package, and the ability to configure various settings allows for handling a wide range of cases. In addition, the system improves the accuracy of the review process by accepting re-examination requests if the review results are inconsistent.

[0183] By using an automated review system that compares application information and identity verification documents using text data according to prescribed judgment rules, the review process can be streamlined. Furthermore, by comparing the results of the automated review with the results of the same review questions performed by an operator, the accuracy of the review can be ensured.

[0184] The results of the automated review are displayed on the display unit 33 of the terminal device 30. When accepting input of operator review results, the burden of the review work can be reduced by allowing the operator to review while viewing the results of the automated review.

[0185] If the input of the first review result for each review question, which is reviewed by an operator, is omitted, the burden of the review work can be reduced by skipping the confirmation of the results of the automated review (second review) which is determined to be correct without fail.

[0186] The same review package questions are displayed on the display unit 33 of the terminal device 30 on multiple review terminals, and operator review results for each review question are accepted. Operator review results are received from multiple review terminals, and a determination is made as to whether each review question matches the operator review results. If a review question does not match, it is displayed on the display unit 33 of the terminal device 30 of the operator responsible for re-examining, and the re-examination result is accepted. By outputting the operator review result and / or outputting information including the re-examination result, accuracy can be ensured in multiple reviews by operator review and / or re-examination, while the review work can be made more efficient by using the review package. Furthermore, the review package enables efficient review, and since arbitrary settings can be made by the setting means, it can handle various cases. By displaying the same questions (review package) on multiple terminals and accepting re-examination when the results do not match, the accuracy of the review is improved.

[0187] If the output information includes text information (text representation of application information and identity verification information), review questions, corresponding review results, details of deficiencies corresponding to those results, and images of identity verification documents, then tracking the details of deficiencies, such as deficiency codes, ensures that the content corresponding to the deficiency codes is known within the review system. When the information is transmitted to subsequent delivery systems, the deficiency code allows for easy identification of the deficiencies. Furthermore, while the review content can be determined by checking the review results for each review question individually, assigning a deficiency code to each rejected option allows for quicker identification of deficiencies than checking the review results for each individual review question.

[0188] When the review package is controlled to allow further configuration of review authority and review difficulty, and the display unit 33 of the terminal device 30 is controlled to display the review package according to the review difficulty set in the review package and the reviewer identifier entered into the review terminal, the review package can be reviewed by the appropriate operator (reviewer).

[0189] When the questions of the examination package are displayed on the display unit 33 of terminal device 30 and the examination is conducted, and then the questions of the examination package are displayed on the display unit 33 of a different terminal device 30 to accept input of the examination results, it becomes easier to manage and control the examination when conducting the examination two or more times.

[0190] If, after receiving input of the examiner identifier of the examiner operating the terminal device 30, the display unit 33 of the terminal device 30 displays each examination question of the examination package according to the examiner identifier, and accepts input of the operator examination results for each examination question from terminal devices 30 of examiners with different examination authority, then, for example, when conducting two examinations, the management and control of the examination becomes easier, and the second examination can be conducted by examiners with different skills (authority).

[0191] If, after receiving input of a first examiner identifier from the examiner operating the terminal device 30, the display means is made to display each examination question of the examination package, input of the examiner's first examination result based on the first examiner identifier is received, and the examination is performed by the examiner based on the first examiner identifier, then each examination question of the examination package is displayed on the display unit 33 of the terminal device 30 that has received input of a second examiner identifier, which signifies a different authority than the first examiner identifier, and the examiner's examination result based on the first examiner identifier is displayed, and input of the examiner's first examination result based on the second examiner identifier is received, then the management and control of the examination becomes easier when conducting two examinations, and the burden of the examination work can be reduced by having examiners with different skills (authorities) conduct the second examination and review the results of the previous examiner.

[0192] When switching between two review modes on the terminal device 30—a review mode in which the review questions of the review package are displayed one by one sequentially, and a review mode in which multiple review questions of the review package are displayed at once—the two review modes can be switched according to the skill level of the reviewer.

[0193] This review package consists of multiple review questions related to the application information, the application information itself, and an image of the identity verification document. The review package content is set for the review of the review package, and review question information is used to generate review questions from the application information and / or the image of the identity verification document. For each piece of review question information, the type of document to be reviewed, the review items, and the review content for the document type and review items are set. By registering the review package content and the review question information in association, the review package can be reviewed more efficiently on a per-review package basis, and arbitrary settings are possible, allowing it to handle a variety of cases. Furthermore, by setting the review question information in advance, specific review questions can be easily generated by applying the specific application information and image of the identity verification document sent by the applicant to the review question information.

[0194] When multiple review questions are grouped according to a predetermined rule, the review package organizes the review questions into meaningful units such as review method, difficulty level, and review items according to the predetermined rule. This allows for improved review efficiency by making it easier for operators to handle and manage the review process. [Explanation of symbols]

[0195] 1: Document screening system 10: Document review server device 20: Review and Collaboration Server Device 30: Terminal device (examination terminal) 40, 41: Questionnaire documents (application documents) 43: Driver's license (proof of identity) 44: Health insurance card (proof of identity)

Claims

1. A document review system that can perform a combination of a first review, which involves displaying application information and images of identity verification documents on a display device, and a second review, which involves comparing the application information and the identity verification documents using text information in accordance with predetermined judgment rules, Multiple inspection terminals equipped with display means, A review setting means that controls the settings of a review package consisting of a plurality of review questions related to the application information, the application information, and the image of the identity verification document, and controls whether or not to perform the second review on the review package. If the aforementioned review setting means has been set to perform a second review on the review package, then the review means for performing the second review on each review question of the review package, In the first examination, the examination terminal displays each examination question of the examination package for which the second examination was performed on the display means, and the examination result receiving means accepts input of the first examination result for each examination question. A re-examination determination means that determines whether the second examination result obtained by conducting the second examination described above matches or does not match the first examination result for each examination question for which the input was received, If the re-examination determination means determines that there is a discrepancy, the re-examination acceptance means displays the discrepant examination questions on the display means of the examination terminal and accepts the re-examination result, Output means for outputting output information including the first examination result, the second examination result, and / or the re-examination result, A document review system equipped with the following features.

2. In the document review system described in claim 1, The document review system is characterized in that the review result receiving means displays the second review result obtained from the second review on the display means of the review terminal and accepts input of the first review result.

3. In the document review system described in claim 1 or claim 2, A document review system further comprising a means for omitting the input of the first review result for each of the aforementioned review questions.

4. A document review system that can perform a review by displaying application information and images of identity verification documents on a display device, Multiple inspection terminals equipped with display means, A review setting means for configurably controlling a review package consisting of a plurality of review questions related to the aforementioned application information, the aforementioned application information, and the aforementioned identity verification document image, The examination result receiving means displays each examination question of the same examination package on the display means on the multiple examination terminals and receives input of the first examination result for each examination question, A re-examination determination means that receives the first examination results from the plurality of examination terminals and performs a determination of whether the first examination results match or do not match each examination question, If the re-examination determination means determines that there is a discrepancy, the re-examination acceptance means displays the discrepant examination questions on the display means of the examination terminal and accepts the re-examination result, Output means for outputting output information including the first examination result and / or re-examination result, A document review system equipped with the following features.

5. In the document review system described in claim 1 or claim 4, A document review system characterized in that the output information includes text information which is a text representation of the application information and identity verification information, the review questions, the review results corresponding to the review questions, the details of the deficiencies corresponding to the review results, and images of the identity verification documents.

6. In the document review system described in claim 1 or claim 4, The aforementioned review setting means controls the review package to allow for further setting of review authority and review difficulty, A document review system further comprising a review management means for controlling the display of the review package on the display means of the review terminal, according to the review difficulty level set in the review package by the review setting means and the reviewer identifier entered into the review terminal.

7. In the document review system described in claim 4, The document review system is characterized in that the review result receiving means receives input of a reviewer identifier from a reviewer operating the review terminal, displays each review question of the review package on the display means according to the reviewer identifier, and receives input of the first review result for each review question from the review terminals of reviewers with different review authority.

8. In the document review system described in claim 4 or claim 7, The examination result receiving means, after receiving input of a first examiner identifier from the examiner operating the examination terminal, displays each examination question of the examination package on the display means, and receives input of the first examination result from the examiner using the first examiner identifier. The document review system is characterized in that, after the review is performed by the reviewer using the first reviewer identifier, the review questions of the review package are displayed on the display means of the review terminal that has received input of a second reviewer identifier, which signifies authority different from that of the first reviewer identifier, and the review results of the reviewer using the first reviewer identifier are displayed, and input of the first review results of the reviewer using the second reviewer identifier is received.

9. In the document review system described in claim 1 or claim 4, A document review system characterized in that the review terminal further comprises a review mode switching means for switching between a review mode that displays the review questions of the review package one by one sequentially and a review mode that displays multiple review questions of the review package at once.

10. A document review server device capable of performing a combination of a first review, which involves displaying application information and images of identity verification documents on a display means, and a second review, which involves comparing the application information and the identity verification documents using text information in accordance with predetermined judgment rules, If the setting of a review package, which consists of a plurality of review questions related to the aforementioned application information, the aforementioned application information, and the aforementioned identity verification document image, is set to "yes" for the review package by a review setting means that controls the setting of whether or not the second review is performed on the review package, then a review means that performs the second review on each review question of the review package, In the first examination, an examination terminal equipped with a display means displays each examination question of the examination package in which the second examination was performed on the display means, and an examination result receiving means receives input of the first examination result for each examination question. A re-examination determination means that determines whether the second examination result obtained by conducting the second examination described above matches or does not match the first examination result for each examination question for which the input was received, If the re-examination determination means determines that there is a discrepancy, the re-examination acceptance means displays the discrepant examination questions on the display means of the examination terminal and accepts the re-examination result, Output means for outputting output information including the first examination result, the second examination result, and / or the re-examination result, A document review server device characterized by being equipped with the following features.

11. In a document review server device that can perform a review by displaying application information and images of identity verification documents on display means of multiple review terminals, An examination package comprising a plurality of examination questions related to the application information, the application information, and the image of the identity verification document, wherein each examination question of the same examination package is displayed on the display means on the plurality of examination terminals, and an examination result receiving means is used to receive input of a first examination result for each examination question. A re-examination determination means that receives the first examination results from the plurality of examination terminals and performs a determination of whether the first examination results match or do not match each examination question, If the re-examination determination means determines that there is a discrepancy, the re-examination acceptance means displays the discrepant examination questions on the display means of the examination terminal and accepts the re-examination result, Output means for outputting output information including the first examination result and / or re-examination result, A document review server device characterized by being equipped with the following features.

12. An examination package comprising multiple examination questions related to application information, the application information, and an image of an identity verification document, wherein the examination package content setting means sets the content of the examination package for the examination of the examination package, A means for setting examination questions for generating examination questions from the aforementioned application information and / or the aforementioned identity verification document image, wherein for each examination question, the type of document to be examined, the examination items, and the examination content of the examination items are set as examination question information; A registration means for registering the contents of the aforementioned examination package and the aforementioned examination question information in association, A review package setting device characterized by being equipped with the following features.

13. In the examination package setting device according to claim 12, The examination package setting device is characterized in that the examination question information corresponding to each of the examination questions is grouped according to a predetermined rule.

14. A document review method for a document review server device that can perform a combination of a first review, which is performed by displaying application information and an image of an identity verification document on a display means, and a second review, which is performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, If the setting of a review package, which consists of a plurality of review questions related to the aforementioned application information, the aforementioned application information, and the aforementioned identity verification document image, is set to "yes" for the review package by a review setting means that controls the setting of the settings of the review package, which controls whether or not the second review is performed on the review package, then a review step is performed to perform the second review on each review question of the review package. In the first examination, the examination terminal equipped with a display means displays each examination question of the examination package on the display means, and the examination result reception step receives input of the first examination result for each examination question. A re-examination determination step that determines whether the second examination result obtained by conducting the second examination described above matches or does not match the first examination result for each examination question for which the input was received, If the re-examination determination step results in a discrepancy, the re-examination acceptance step includes displaying the discrepant examination questions on the display means of the examination terminal and accepting the re-examination result, An output step that outputs output information including the first examination result, the second examination result, and / or the re-examination result, A document review method characterized by including the following.

15. In a document review method for a document review server device that can perform a review by displaying application information and images of identity verification documents on display means of multiple review terminals, An examination package comprising a plurality of examination questions related to the application information, the application information, and the image of the identity verification document, wherein each examination question of the same examination package is displayed on the display means of the plurality of examination terminals, and an examination result reception step is performed to receive input of a first examination result for each examination question. A re-examination determination step that receives the first examination results from the plurality of examination terminals and performs a determination of agreement or disagreement for each examination question with respect to the first examination results, If the re-examination determination step results in a discrepancy, the re-examination acceptance step includes displaying the discrepant examination questions on the display means of the examination terminal and accepting the re-examination result, Output means for outputting output information including the first examination result and / or re-examination result, A document review method characterized by including the following.

16. The review package content setting means is a review package comprising a plurality of review questions related to application information, the application information, and an image of an identity verification document, and includes a review package content setting step for setting the review package content for the review of the review package, The examination question information setting means includes examination question information for generating the examination questions from the application information and / or the identity verification document image, and for each piece of examination question information, the examination question information setting step sets the type of document to be examined, the examination items, and the examination content of the examination items. The registration means includes a registration step of registering the contents of the examination package and the examination question information in association, A method for setting up an examination package, characterized by including the following:

17. In a program for a document review server device that can perform a combination of a first review, which is performed by displaying application information and an image of an identity verification document on a display means, and a second review, which is performed by comparing the application information and the identity verification document using text information in accordance with a predetermined judgment rule, Computers, If the setting of a review package, which consists of a plurality of review questions related to the aforementioned application information, the aforementioned application information, and the aforementioned identity verification document image, is set to "yes" for the review package by a review setting means that controls the setting of the review package, which controls whether or not the second review is performed on the review package, then the review means that performs the second review on each review question of the review package, In the first examination, an examination terminal equipped with a display means displays each examination question of the examination package in which the second examination was performed on the display means, and an examination result receiving means receives input of the first examination result for each examination question. A re-examination determination means that determines whether the second examination result obtained by conducting the second examination described above matches or does not match the first examination result for each examination question for which the input was received. If the re-examination determination means determines that there is a mismatch, the re-examination acceptance means displays the mismatched examination questions on the display means of the examination terminal and accepts the re-examination result, and A program for a document review server device, characterized in that it functions as an output means for outputting output information including the first review result, the second review result, and / or the re-examination result.

18. In a program for a document review server device that can perform a review by displaying application information and images of identity verification documents on the display means of multiple review terminals, Computers, An examination package comprising a plurality of examination questions related to the application information, the application information, and the image of the identity verification document, wherein each examination question of the same examination package is displayed on the display means on the plurality of examination terminals, and an examination result receiving means receives input of a first examination result for each examination question. Re-examination determination means that receives the first examination results from the plurality of examination terminals and performs a determination of agreement or disagreement for each examination question with respect to the first examination results, If the re-examination determination means determines that there is a mismatch, the re-examination acceptance means displays the mismatched examination questions on the display means of the examination terminal and accepts the re-examination result, and A program for a document review server device, characterized in that it functions as an output means for outputting output information including the first review result and / or the re-examination result.

19. Computers, An examination package comprising multiple examination questions related to application information, the application information, and an image of an identity verification document, wherein an examination package content setting means sets the content of the examination package for the examination of the examination package, A means for setting examination questions for generating examination questions from the aforementioned application information and / or the aforementioned identity verification document image, wherein for each piece of examination question information, the type of document to be examined, the examination items, and the examination content of the examination items are set, and A program for an examination package setting device, characterized in that it functions as a registration means for registering the contents of the examination package and the examination question information in association.

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