Work support system, method and program and server device

Abstract

The present invention provides a work support system, a work support method, a work support program, and a server device that can reduce the deterioration of psychological state even when individual goals and overall goals are set. [Solution] The work support system 1000 of the present invention determines support content to help a specific worker achieve the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple different workers, and an individual goal which is a psychological state goal for a specific worker among the multiple workers, and presents the determined support content to the outside.

Description

Technical Field

[0001] The present invention relates to a work support system, a work support method, a work support program, and a server device for supporting an operator who performs a predetermined work.

Background Art

[0002] When performing a predetermined work, for example, in order to maintain a good motivation for the work, there is a desire to maintain a good mental state of the operator. For this purpose, for example, Patent Document 1 discloses an affective feedback control device that can perform feedback control of the operator's sensibility in a device operated by an operator.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, although a predetermined work may be carried out by a single operator, the predetermined work may be divided into a plurality of works, and each of the divided plurality of works may be carried out by a plurality of operators respectively. In such a case, in order to maintain a good mental state, for each of the plurality of operators, there may be set a target of each operator's mental state (personal target) and a target of the mental state (overall target) set for the entire plurality of operators by a representative. At this time, if the personal target and the overall target do not match, there is a risk that the mental state will deteriorate.

[0005] This invention was made in view of the above circumstances, and its purpose is to provide a work support system, a work support method, and a work support program that can reduce the deterioration of psychological state even when individual goals and overall goals are set. [Means for solving the problem]

[0006] As a result of various studies, the inventors have found that the above objective can be achieved by the present invention as described below. That is, a work support system according to one aspect of the present invention comprises a support content determination unit that determines support content to assist a specific worker in achieving the overall objective and the individual objective, based on an overall objective which is a psychological state objective for a group formed by multiple different workers and an individual objective which is a psychological state objective for a specific worker among the multiple workers, and a presentation unit that presents the support content determined by the support content determination unit to the outside.

[0007] Since this type of work support system determines the support content based on overall goals and individual goals, it can determine and present support content while considering both overall and individual goals. Therefore, even when individual and overall goals are set, it can reduce the deterioration of the psychological state of the group and the psychological state of specific workers.

[0008] In another embodiment, in the work support system described above, the psychological states in the overall goal and the individual goal are represented by values ​​for a plurality of different items.

[0009] Such work support systems represent different psychological states using values ​​for multiple items, allowing for evaluation of psychological states from multiple perspectives.

[0010] In another embodiment, in the above-described work support system, the psychological states in the overall goal and the individual goal are represented by values ​​for a plurality of different items, the overall goal is set to one of the plurality of items, the individual goal is set to one of the plurality of items, and the system further includes a psychological state acquisition unit that acquires the psychological state of the specific worker corresponding to the individual goal, the support content determination unit determines the support content as overall support content based on the overall goal, determines the support content as individual support content based on the individual goal, and if the determined overall support content and individual support content are not contradictory, determines the determined overall support content and individual support content as the support content.

[0011] Such a work support system can reduce the deterioration of the psychological state of the group and specific workers because it can determine the support content based on both the overall support content and the individual support content, provided that the overall support content and the individual support content are not in conflict.

[0012] In another embodiment, the work support system described above is further comprising a psychological state acquisition unit that acquires the psychological state of a specific worker corresponding to the individual goal, the psychological state of the overall goal and the psychological state of the individual goal being set to one of the items, the psychological state of the individual goal being set to one of the items, the support content determination unit that determines the support content as overall support content based on the overall goal and determines the support content as individual support content based on the individual goal, and if the determined overall support content and individual support content are in conflict, the unit compares a first value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the overall goal and a second value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the individual goal, and if the first value is less than or equal to the second value, the support content is determined based on the overall goal, and if the first value exceeds the second value, the support content is determined based on the individual goal.

[0013] Such a work support system can determine the level of support based on the group's or specific worker's psychological state if there is a conflict between the overall support plan and the individual support plan.

[0014] In another embodiment, in the above-described work support system, the psychological states in the overall goal and the individual goal are represented by values ​​for a plurality of different items, the overall goal is set to one of the plurality of items, the individual goal is set to one of the plurality of items, and the system further includes a psychological state acquisition unit that acquires the psychological state of the specific worker corresponding to the individual goal, the support content determination unit compares a first value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the overall goal and a second value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the individual goal, and determines the support content based on the overall goal if the first value is less than or equal to the second value, and determines the support content based on the individual goal if the first value exceeds the second value.

[0015] Such work support systems can prioritize the support provided to those in a group or specific worker who are experiencing a lower psychological state.

[0016] In another embodiment, the above-described work support system further comprises an overall goal item acquisition unit that acquires an item from among the multiple items for setting the overall goal, and an individual goal item acquisition unit that acquires an item from among the multiple items for setting the individual goal.

[0017] Such a work support system retrieves the items for setting overall goals, allowing for the appropriate setting of overall goal items, and also retrieves the items for setting individual goals, allowing for the appropriate setting of individual goal items.

[0018] In another embodiment, in the above-described work support systems, the group is formed by a plurality of workers performing tasks on each other, the work performed by the specific worker is work performed using a work machine, and the personal goal is a goal for the psychological state of the specific worker when performing the work performed using the work machine. Preferably, in the above-described work support systems, the work machine is a construction machine.

[0019] According to this, a work support system can be provided that determines the level of support for specific workers who perform tasks using work machinery.

[0020] In another embodiment, in the work support system described above, the psychological state acquisition unit repeatedly acquires the psychological state of the specific worker at predetermined time intervals, and the support content determination unit determines the support content each time the psychological state acquisition unit acquires the psychological state of the specific worker.

[0021] This type of work support system determines the support content by repeatedly prioritizing the group and the individual worker with the lowest psychological state at predetermined time intervals, thereby appropriately reducing the deterioration of the psychological state of the group and the individual worker.

[0022] A server device according to another aspect of the present invention includes a support content determination unit that determines support content to assist a specific worker in achieving the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple different workers and an individual goal which is a psychological state goal for a specific worker among the multiple workers; and a control processing unit that causes a presentation unit capable of presenting information to the outside to present the support content determined in the support content determination process.

[0023] Such a server device determines the support content based on the overall goal and the individual goal. Therefore, it can determine and present the support content considering the overall goal and the individual goal. Even when the individual goal and the overall goal are set, it can reduce the deterioration of the psychological state in the group and the psychological state of a specific worker.

[0024] A work support method according to another aspect of the present invention includes a support content determination step of determining support content for supporting a specific worker so that the overall goal and the individual goal are achieved, based on an overall goal that is a goal of the psychological state in a group formed by a plurality of workers different from each other and an individual goal that is a goal of the psychological state of a specific worker among the plurality of workers, and a presentation step of presenting the support content determined by the support content determination unit to the outside.

[0025] Such a work support method determines the support content based on the overall goal and the individual goal. Therefore, it can determine and present the support content considering the overall goal and the individual goal. Even when the individual goal and the overall goal are set, it can reduce the deterioration of the psychological state in the group and the psychological state of a specific worker.

[0026] A work support program according to another aspect of the present invention is a program for causing a computer to execute a support content determination process of determining support content for supporting a specific worker so that the overall goal and the individual goal are achieved, based on an overall goal that is a goal of the psychological state in a group formed by a plurality of workers different from each other and an individual goal that is a goal of the psychological state of a specific worker among the plurality of workers, and a presentation process of causing a presentation unit capable of presenting information to the outside to present the support content determined by the support content determination process.

[0027] This work support program determines the support content based on the overall goal and the individual goal. Therefore, it can determine and present the support content considering the overall goal and the individual goal. Even when the individual goal and the overall goal are set, it can reduce the deterioration of the psychological state in the group and the psychological state of a specific worker.

Advantages of the Invention

[0028] The work support system, work support method, work support program, and server device of the present invention can reduce the deterioration of psychological state even when individual goals and overall goals are set. [Brief explanation of the drawing]

[0029] [Figure 1] This is a block diagram showing the configuration of the work support system in the embodiment. [Figure 2] As an example, this diagram illustrates a questionnaire used to set overall goal items from multiple items related to psychological state. [Figure 3] As an example, this is a diagram illustrating a questionnaire used to determine the values ​​of multiple items related to psychological state. [Figure 4] As an example, this is a diagram illustrating the support provided to improve a person's psychological state. [Figure 5] This is a sequence diagram showing the operation of the aforementioned work support system. [Figure 6] Figure 5 is a flowchart showing the operation of the work support system in relation to the determination of the support content. [Modes for carrying out the invention]

[0030] Hereinafter, one or more embodiments of the present invention will be described with reference to the drawings. However, the scope of the invention is not limited to the disclosed embodiments. In each figure, components denoted by the same reference numerals are identified as identical components, and their descriptions are omitted where appropriate. In this specification, general reference numerals are used without subscripts, while individual components are indicated by subscripts.

[0031] The work support system in this embodiment comprises a support content determination unit and a presentation unit. The support content determination unit determines support content to assist a specific worker in achieving the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple different workers, and an individual goal which is a psychological state goal for a specific worker among the multiple workers. The presentation unit presents the support content determined by the support content determination unit to the outside. The following describes in more detail such a work support system, as well as the work support method and work support program implemented therein.

[0032] Figure 1 is a block diagram showing the configuration of a work support system in an embodiment. Figure 2 is a diagram illustrating a questionnaire used to set overall goal items from multiple items related to psychological state, as an example. Figure 3 is a diagram illustrating a questionnaire used to determine the values ​​of multiple items related to psychological state, as an example. Figure 4 is a diagram illustrating support content for improving psychological state, as an example.

[0033] The work support system 1000 in this embodiment is a system that determines and presents to the outside what support is needed to improve a psychological state, based on an overall goal and an individual goal regarding the psychological state. For example, as shown in Figure 1, it comprises a server device SV, a communication network NW, a first communication terminal device TA1, and a second communication terminal device TA2. The overall goal is the psychological state goal for a group (group, team) formed by multiple different workers. The multiple workers belonging to the group (group, team) are formed by the multiple workers who share the work assigned to the group (group, team) and perform the work together. The individual goal is the psychological state goal for a specific worker who is one of the workers in the multiple workers.

[0034] Psychological state can be represented, for example, by the degree of each of several pre-defined items. In this embodiment, the so-called PERMA model is used to represent psychological state, and in this PERMA model, psychological state is represented by five indicators: Positive Emotion (P indicator), Engagement (E indicator), Relationship (R indicator), Meaning (M indicator), and Achievement (A indicator). Psychological state can be represented numerically, for example, by a Likert scale of 0 to 100 points or a 5-point scale for each indicator. These five indicators correspond to examples of the aforementioned multiple items. Note that the items representing psychological state are not limited to these and may be other items.

[0035] A communication network NW is a transmission path such as a telephone network, a digital communication network, or a wireless communication network, and data is transmitted using a predetermined communication protocol. A communication network NW may be a WAN (Wide Area Network) or a LAN (Local Area Network).

[0036] The first communication terminal device TA1 is a device equipped with a communication function that enables communication with the server device SV via a communication network NW, and a questionnaire response acquisition function that obtains responses to a questionnaire to determine which items from among multiple items of psychological state will be used to set an overall goal. For example, it may be a notebook or tablet computer with communication capabilities, or a so-called smartphone. The first communication terminal device TA1 is used by administrators who manage groups. Administrators may be, for example, site managers who manage construction sites or engineering sites, or managers who manage the manufacturing, sales, and maintenance of products.

[0037] The first communication terminal device TA1 pre-stores information (overall goal item determination questionnaire information) representing a questionnaire (overall goal item determination questionnaire) for determining the items to set an overall goal from among several items of psychological state, as shown in Figure 2. The overall goal item determination questionnaire is created and prepared in advance as appropriate so that the items to set an overall goal can be determined. The first communication terminal device TA1 displays the overall goal item determination questionnaire represented by the overall goal item determination questionnaire information and accepts the administrator's response to the overall goal item determination questionnaire. Note that the overall goal item determination questionnaire information may be pre-stored in the server device SV, and the overall goal item determination questionnaire may be received and displayed from the server device SV. The administrator selects the option corresponding to the answer from the answer choices for the questions in the overall goal item determination questionnaire by inputting the answer into the first communication terminal device TA1. If the first communication terminal device TA1 is a node-type computer, the input operation is performed by hovering the cursor over the checkbox of the option and pressing the return key. When the first communication terminal device TA1 is a tablet computer or smartphone, the process is performed, for example, by touching the checkboxes of the options with a finger or stylus. In the example shown in Figure 2, the checkbox for "I feel a sense of fulfillment" (□) is selected. Upon receiving this response, the first communication terminal device TA1 generates a communication signal (overall goal-related information notification signal) containing information representing the response to the questionnaire for determining the overall goal items (overall goal-related information), and transmits this generated overall goal-related information notification signal to the server device SV via the communication network NW. The determination of the items for setting the overall goal based on the overall goal-related information will be described later in the explanation of the server device SV.

[0038] The second communication terminal device TA2 is a device equipped with a communication function that enables communication with the server device SV via a communication network NW, a questionnaire response acquisition function that acquires answers to a questionnaire to determine items for setting personal goals for a specific worker from among multiple items of psychological state, an acquisition function that acquires the psychological state of the specific worker, and a presentation function that presents support content to the specific worker. For example, it is a notebook or tablet computer with communication capabilities, or a so-called smartphone. In the work support system 1000, the presentation function of the second communication terminal device TA2 corresponds to the presentation unit. The specific worker is a worker belonging to the group. The second communication terminal device TA2 is, for example, carried and used by the specific worker. Alternatively, for example, the work performed by the specific worker is work performed using a work machine, and the second communication terminal device TA2 is incorporated into the work machine so that it is visible and operable to the specific worker. The work machine is a device for performing a predetermined work, for example, construction machinery such as a hydraulic excavator, crane, and wheel roller.

[0039] The second communication terminal device TA2, like the first communication terminal device TA1 described above, pre-stores information representing a questionnaire (questionnaire for determining personal goals) for determining items to set as personal goals for a specific worker from among several items related to their psychological state (questionnaire for determining personal goals). The questionnaire for determining personal goals is created and prepared in advance as appropriate so that the items to set as personal goals can be determined. The questionnaire for determining personal goals may be the same as or different from the overall goal determination questionnaire described above. For example, the questionnaire for determining personal goals may be prepared so that the items to set as personal goals for a specific worker when the worker performs work using a work machine can be determined. The second communication terminal device TA2 displays the questionnaire for determining personal goals represented by the questionnaire for determining personal goals information and accepts the responses of the questionnaire from the specific worker. The questionnaire for determining personal goals information may be pre-stored in the server device SV, and the questionnaire for determining personal goals may be received and displayed from the server device SV. The designated worker selects the appropriate answer from the answer choices for the questions in the questionnaire for determining individual goal items by inputting the answer into the second communication terminal device TA2. If the second communication terminal device TA2 is a node-type computer, this input operation is performed by placing the cursor over the checkbox of the option and pressing the return key. If the second communication terminal device TA2 is a tablet computer or smartphone, this is performed by touching the checkbox of the option with a finger or stylus, for example. Upon receiving this answer, the second communication terminal device TA2 generates a communication signal (personal goal-related information notification signal) containing information representing the answer to the questionnaire for determining individual goal items (personal goal-related information), and transmits this generated personal goal-related information notification signal to the server device SV via the communication network NW. The determination of the items for setting the designated worker's personal goals based on the personal goal-related information will be described later in the explanation of the server device SV.

[0040] The second communication terminal device TA2 acquires the psychological state of a specific worker. The psychological state of a specific worker is acquired, for example, by inputting the worker's self-reported (questionnaire) answers to each item of the psychological state into the second communication terminal device TA2. For example, the second communication terminal device TA2 pre-stores information (psychological state acquisition questionnaire information) representing a questionnaire (psychological state acquisition questionnaire) for determining the values ​​of each of several items in the psychological state, as shown in Figure 3. The psychological state acquisition questionnaire is created and prepared in advance as appropriate so that the values ​​of each item in the psychological state can be determined. The second communication terminal device TA2 displays the psychological state acquisition questionnaire represented by the psychological state acquisition questionnaire information and accepts the psychological state acquisition questionnaire answers from the specific worker. Note that the psychological state acquisition questionnaire information may be pre-stored in the server device SV, and the psychological state acquisition questionnaire may be received and displayed from the server device SV. The specific worker selects the option corresponding to their answer from the answer choices for the questions in the psychological state acquisition questionnaire by inputting the answer into the second communication terminal device TA2. The second communication terminal device TA2 pre-stores the correspondence between the answers to the psychological state acquisition questionnaire and the values ​​for each item in the psychological state (first psychological state conversion correspondence). The first psychological state conversion correspondence is created and prepared in advance as appropriate so that the values ​​for each item in the psychological state can be estimated based on the answers to the psychological state acquisition questionnaire. Upon receiving the answers to the psychological state acquisition questionnaire, the second communication terminal device TA2 uses the first psychological state conversion correspondence to estimate the values ​​for each item in the psychological state from the answers to the psychological state acquisition questionnaire. This is how the psychological state of the specific worker is acquired.

[0041] Alternatively, for example, the psychological state may be estimated by a processing device or the like in the second communication terminal device TA2 based on the operator's operation of the work machine. The second communication terminal device TA2 stores in advance the correspondence between the operator's operation of the work machine by a specific worker and the values ​​of each item in the psychological state (second psychological state conversion correspondence). The second psychological state conversion correspondence is created and prepared in advance as appropriate so that the values ​​of each item in the psychological state can be estimated based on the operator's operation of the work machine by a specific worker. When the operator's operation of the work machine by a specific worker is acquired, the second communication terminal device TA2 uses the second psychological state conversion correspondence to estimate the values ​​of each item in the specific worker's psychological state from the acquired operation of the work machine. This is how the specific worker's psychological state is acquired. For example, the detection value of an operation status detection sensor that detects the operator's operation of the work machine by a specific worker is transmitted to the second communication terminal device TA2, and the second communication terminal device TA2 estimates the specific worker's psychological state based on the transmitted detection value of the operation status detection sensor. The operation status detection sensor is, for example, a sensor that detects the amount of operation on an operating mechanism (operating lever, operating pedal) for operating a work machine. The second communication terminal device TA2 classifies a specific worker into three categories based on the length of the idle time (time from the end of the previous operation to the start of the current operation) as an indicator value of the worker's motivation, using predetermined thresholds (classification thresholds) for the length of the idle time: Low (short), MID (medium), and High (long). If the idle time detected by the operation status detection sensor is Low, the second communication terminal device TA2 estimates that the worker is highly motivated (e.g., 100% or 5 on a 5-point scale). If the idle time detected by the operation status detection sensor is MID, the second communication terminal device TA2 estimates that the worker is moderately motivated (e.g., 50% or 3 on a 5-point scale). If the idle time detected by the operation status detection sensor is High, the second communication terminal device TA2 estimates that the worker is not highly motivated (e.g., 0% or 1 on a 5-point scale).

[0042] Alternatively, for example, the psychological state may be measured and acquired using a psychological state sensor SN, which measures predetermined items in the psychological state of a specific worker, such as positive emotions, concentration, and a sense of accomplishment, as shown by the dashed line in Figure 1. The psychological state sensor SN may use known and common means such as a heart rate monitor, blood pressure monitor, electroencephalograph to measure the physical condition of the specific worker, a camera to photograph the specific worker, and a microphone to measure the vocalizations of the specific worker. For example, if at least one of the specific worker's heart rate, blood pressure, or electroencephalogram is measured at the completion of the work and excitement is observed, it is estimated that the sense of accomplishment (A index) has improved. If positive movements are observed in the camera's captured images of the specific worker, or if a decrease in negative movements is observed in the camera's captured images of the specific worker, or if positive vocalizations are observed by the specific worker, or if a decrease in negative vocalizations is observed by the specific worker, it is estimated that positive emotions (P index) have improved. More specifically, a correspondence between the degree of excitement and a numerical value of the sense of accomplishment is created in advance, and using this correspondence, the degree of excitement is converted into a numerical value of the sense of accomplishment and estimated. The psychological state sensor SN is connected to the second communication terminal device TA2 and outputs the estimated psychological state to the second communication terminal device TA2. In this way, the psychological state of a specific worker is obtained.

[0043] When the psychological state of a specific worker is acquired, the second communication terminal device TA2 generates a communication signal (psychological state notification signal) containing information representing the psychological state of the specific worker (psychological state information), and transmits this generated psychological state notification signal to the server device SV via the communication network NW.

[0044] As described later, when the second communication terminal device TA2 receives a communication signal (support content notification signal) from the server device SV via the communication network NW containing support content information representing support content for improving the psychological state of a specific worker, it extracts the support content information from the received support content notification signal, displays the support content represented by this extracted support content information, and presents it to the outside of the second communication terminal device TA2 using the presentation function of the second communication terminal device TA2.

[0045] The server device SV is connected to the first and second communication terminal devices TA1 and TA2 respectively via a communication network NW, and is a device that determines the content of support to assist a specific worker so that the overall goal of the group and the individual goal of the specific worker are achieved. For example, as shown in Figure 1, it comprises a control processing unit 1, a storage unit 2, and a communication unit 3.

[0046] The communication unit 3 is connected to the control processing unit 1 and is connected to the communication network NW in a communication-enabled manner. The communication unit 3 generates a communication signal containing the data to be transmitted (transferred) input from the control processing unit 1, in accordance with the communication protocol used in the communication network NW, and transmits this generated communication signal to the destination communication terminal devices TA (first communication terminal device TA1, second communication terminal device TA2) via the communication network NW. The communication unit 3 receives a communication signal from the source communication terminal devices TA (first communication terminal device TA1, second communication terminal device TA2) via the communication network NW, extracts data from the received communication signal, converts this extracted data into a format that the control processing unit 1 can process, and outputs it to the control processing unit 1. The communication unit 3 is, for example, a data communication card or a communication interface circuit that transmits and receives communication signals with external devices, such as a communication interface circuit that conforms to the IEEE 802.11 standard.

[0047] The memory unit 2 is connected to the control processing unit 1 and is a circuit that stores various predetermined programs and various predetermined data in accordance with the control of the control processing unit 1.

[0048] The various predetermined programs mentioned above include, for example, a control processing program, which includes, for example, a control program, an overall goal setting program, an individual goal setting program, and a support content determination program. The control program controls each part 2 and 3 of the server device SV according to the function of each part. The overall goal setting program is a program that determines the items to be set as the overall goal from among a number of items related to psychological state, based on questionnaire information for determining overall goal items. The individual goal setting program is a program that determines the items to be set as the individual goals for a specific worker from among a number of items related to psychological state, based on questionnaire information for determining individual goal items. The support content determination program is a program that determines the support content to assist the specific worker in achieving the overall goal and the individual goal, based on the overall goal and the individual goal.

[0049] The aforementioned various predetermined data include, for example, overall goal information, individual goal information, support content information, performance information, calculation results during information processing, and the final calculation results, which are necessary for executing each of these programs. Such a storage unit 2 includes, for example, a non-volatile memory element such as ROM (Read Only Memory) or a rewritable non-volatile memory element such as EEPROM (Electrically Erasable Programmable Read Only Memory). Furthermore, the storage unit 2 includes RAM (Random Access Memory), which serves as the working memory of the control processing unit 1, storing data generated during the execution of the predetermined programs. The storage unit 2 may also be configured to include a hard disk drive or solid-state drive (SSD) with a relatively large storage capacity.

[0050] To store overall goal information, individual goal information, support content information, and performance information, the storage unit 2 functionally includes an overall goal information storage unit 21, an individual goal information storage unit 22, a support content information storage unit 23, and a performance information storage unit 24, respectively.

[0051] The overall target information storage unit 21 stores overall target information, which is information representing the items set as the overall target for the group. For example, if the R indicator is set as an item for the overall target among the P indicator, E indicator, R indicator, M indicator, and A indicator, then information representing the R indicator (R indicator information) is stored in the overall target information storage unit 21 as overall target information.

[0052] The personal goal information storage unit 22 stores personal goal information, which is information representing the items set as personal goals for a specific worker. For example, if the E indicator is set as an item in the personal goal among the P indicator, E indicator, R indicator, M indicator, and A indicator, then information representing the E indicator (E indicator information) is stored in the personal goal information storage unit 22 as personal goal information.

[0053] The support content information storage unit 23 stores support content information, which is information representing the support provided to a specific worker. In this embodiment, since there are multiple items representing the psychological states in the overall goal and the individual goal, the support content for a specific worker is stored in the support content information storage unit 23, with each of the multiple predefined support contents (item support contents) for each of the multiple items being associated with each of the multiple items. In this embodiment, for example, as shown in Figure 4, support content to improve the P index in the psychological state of a specific worker is predefined (created) as P index support content, and the P index support content is stored in the support content information storage unit 23 in association with the P index. Support content to improve the E index in the psychological state of a specific worker is predefined (created) as E index support content, and the E index support content is stored in the support content information storage unit 23 in association with the E index. Support content to improve the R index in a specific worker's psychological state is predefined (created) as R index support content, and the R index support content is stored in the support content information storage unit 23 in association with the R index. Support content to improve the M index in a specific worker's psychological state is predefined (created) as M index support content, and the M index support content is stored in the support content information storage unit 23 in association with the M index. Support content to improve the A index in a specific worker's psychological state is predefined (created) as A index support content, and the A index support content is stored in the support content information storage unit 23 in association with the A index. Figure 4 shows specific examples of E index support content, R index support content, and A index support content. An example of E index support content is, "To create a focused environment, reduce unnecessary voice alerts." An example of R index support content is, "To create an environment where it is easy to consult, keep the communication lines between workers connected at all times." An example of A index support content is, "Evaluate and praise the results each time a task is completed." Note that the P-index support content, E-index support content, R-index support content, M-index support content, and A-index support content are each examples of item support content.

[0054] In this embodiment, as will be described later, a conflict between support contents is determined, so a conflict relationship between support contents, which indicates whether two support contents are conflicting or not, is set in advance, and conflict relationship information, which is information representing the conflict relationship between the support contents, is stored in the support contents information storage unit 23. The above-mentioned E index support contents; "Reduce unnecessary voice notifications to create a focused environment" and R index support contents; "Keep the communication lines between workers connected at all times to create an environment where it is easy to consult" are stored in the support contents information storage unit 23 as having a conflicting relationship. The E index support contents reduce notifications in order to reduce unnecessary voice notifications, while the R index support contents increase notifications between workers by keeping the communication lines between workers connected at all times, so they have a conflicting relationship in terms of increasing or decreasing notifications. On the other hand, the above-mentioned R index support contents; "Keep the communication lines between workers connected at all times to create an environment where it is easy to consult" and A index support contents; "Evaluate and praise the results each time a task is completed" are stored in the support contents information storage unit 23 as having a non-conflicting relationship. The A-index support content involves increasing notifications related to evaluations and praise, while the R-index support content involves increasing notifications between workers by ensuring that communication lines between workers are always connected. Since both increase notifications and communication, they are not in a conflicting relationship. Furthermore, if the two support contents can be executed simultaneously or in parallel, they may be stored in the support contents information storage unit 23 as being in a conflicting relationship. If the two support contents cannot be executed simultaneously or in parallel, they may be stored in the support contents information storage unit 23 as being in a conflicting relationship.

[0055] The performance information storage unit 24 stores performance information, which is information representing the psychological state of workers acquired in the past. In this embodiment, the performance information is information that associates the worker ID, the date and time of acquisition, and the psychological state values ​​(values ​​of the P index, E index, R index, M index, and A index) with each other. The worker ID is an identifier used to identify and distinguish a worker, such as the worker's name or employee number.

[0056] The control processing unit 1 is a circuit that controls each part 2 and 3 of the server device SV in the work support system 1000 according to the function of each part, and determines the content of support based on the overall goal and the individual goal. The control processing unit 1 is configured, for example, with a CPU (Central Processing Unit) and its peripheral circuits. When the control processing program is executed, the control unit 11, the overall goal setting unit 12, the individual goal setting unit 13, and the support content determination unit 14 are functionally configured in the control processing unit 1.

[0057] The control unit 11 controls each part 2 and 3 of the server device SV in the work support system 1000 according to the function of each part, and is in charge of the overall control of the server device SV. The control unit 11 controls the communication unit 3 to receive an overall goal-related information notification signal from the first communication terminal device TA1 via the communication network NW at the communication unit 3. The control unit 11 controls the communication unit 3 to receive an individual goal-related information notification signal from the second communication terminal device TA2 via the communication network NW at the communication unit 3. The control unit 11 controls the communication unit 3 to receive a psychological state notification signal from the second communication terminal device TA2 via the communication network NW at the communication unit 3. The control unit 11 generates a communication signal (support content notification signal) containing support content information, etc., representing the support content (item support content) determined by the support content determination unit 14 as described later, and transmits the generated support content notification signal to the second communication terminal device TA2 via the communication network NW at the communication unit 3 by controlling the communication unit 3.

[0058] The overall goal setting unit 12 determines the items to be set as overall goals from among multiple items of the group's psychological state, based on the overall goal item determination questionnaire information. In this embodiment, a correspondence relationship (overall goal item determination relationship) between the answers to the overall goal item questionnaire and the items to be set as overall goals is created in advance as appropriate and stored in the storage unit 2 as overall goal item determination information representing the overall goal item determination relationship. For example, the answer "feel a sense of fulfillment" to the question "Please select one of the following that your company values" in the overall goal item determination questionnaire is associated with the R index. The overall goal setting unit 12 converts the answers to the overall goal item determination questionnaire, represented by the overall goal item determination questionnaire information, into items to be set as overall goals by using the overall goal item determination relationship represented by the overall goal item determination information. This determines the items to be set as overall goals. The overall goal setting unit 12 stores this determined information representing the items to be set as overall goals as overall item information in the overall goal information storage unit 21.

[0059] The individual goal setting unit 13 determines the items to be set as the individual goals of a specific worker from among multiple items relating to the psychological state of that specific worker, based on the questionnaire information for determining individual goal items. In this embodiment, a correspondence relationship (individual goal item determination relationship) between the answers to the questionnaire for determining individual goal items and the items to be set as individual goal items is created in advance as appropriate and stored in the storage unit 2 as individual goal item determination information representing the individual goal item determination relationship. The individual goal setting unit 13 uses the individual goal item determination relationship represented by the individual goal item determination information to convert the answers to the questionnaire for determining individual goal items, represented by the questionnaire information for determining individual goal items, into items to be set as the individual goals of the specific worker. This determines the items to be set as the individual goals of the specific worker. The individual goal setting unit 13 stores this determined information representing the items to be set as individual goals as individual item information in the individual goal information storage unit 22.

[0060] The support content determination unit 14 determines the support content to support a specific worker based on the overall goal and the individual goal. More specifically, the support content determination unit 14 first determines the support content as overall support content based on the overall goal, and then determines the support content as individual support content based on the individual goal. More precisely, the support content determination unit 14 determines the support content corresponding to the items (indicators) of the overall goal as overall support content, and the support content corresponding to the items (indicators) of the individual goal as individual support content. That is, the support content determination unit 14 selects and determines the item support content (indicator support content) corresponding to the items (indicators) of the overall goal as overall support content from among the multiple item support content (indicator support content) stored in the support content information storage unit 23, each associated with multiple items, and the support content determination unit 14 selects and determines the item support content (indicator support content) corresponding to the items (indicators) of the individual goal as individual support content from among the multiple item support content (indicator support content) stored in the support content information storage unit 23, each associated with multiple items, and then selects and determines the item support content (indicator support content) corresponding to the items (indicators) of the individual goal as individual support content.

[0061] Next, if the determined overall support content and individual support content are not contradictory, the support content determination unit 14 determines that both the overall support content and individual support content should be presented to the second communication terminal device TA2. On the other hand, if the determined overall support content and individual support content are contradictory, the support content determination unit 14 extracts psychological state information from the psychological state notification signal received by the communication unit 3 by the control unit 11. Next, the support content determination unit 14 selects a value corresponding to the overall goal item (indicator) from the values ​​of each item (each indicator) of the psychological state represented by the extracted psychological state information as the first value. Next, the support content determination unit 14 selects a value corresponding to the individual goal item (indicator) of the specific worker from the values ​​of each item (each indicator) of the psychological state represented by the extracted psychological state information as the second value. Next, the support content determination unit 14 compares these selected first and second values. As a result of this comparison, if the first value is less than or equal to the second value, the support content determination unit 14 determines the support content to assist the specific worker based on the overall goal. On the other hand, if the first value exceeds the second value as a result of the comparison, the support content determination unit 14 determines the support content to assist the specific worker based on the specific worker's personal goal. Note that in the above description, the first and second values ​​are compared under the premise that a higher psychological state value indicates a better psychological state. If a lower psychological state value indicates a better psychological state, the comparison between the first and second values ​​would be reversed.

[0062] Once the support content determination unit 14 determines the support content, as described above, the control unit 11 generates a communication signal (support content notification signal) containing support content information, etc., representing the support content (item support content (indicator support content)) determined by the support content determination unit 14, and controls the communication unit 3 to transmit the generated support content notification signal to the second communication terminal device TA2 via the communication network NW.

[0063] Furthermore, the server device SV may also include an input unit 4 connected to the control processing unit 1 for inputting various commands and data, an output unit 5 connected to the control processing unit 1 for outputting commands, data, and calculation results from the input unit 4 in accordance with the control of the control processing unit 1, and an interface unit (IF unit) 6 connected to the control processing unit 1 for inputting and outputting data to and from external devices in accordance with the control of the control processing unit 1, as shown by the dashed line in Figure 1.

[0064] The server device SV in this embodiment can be configured by, for example, a desktop computer or a tower computer.

[0065] In the above description, the support information was presented via the second communication terminal device TA2. However, instead of presenting it via the second communication terminal device TA2, or in addition to presenting it via the second communication terminal device TA2, it may also be presented via the first communication terminal device TA1. Presenting it via the second communication terminal device TA2 allows the manager to promptly address any support information that requires coordination among multiple workers, such as replanning the formulation plan. Presenting it via both the first and second communication terminal devices TA1 and TA2 allows the manager and workers to promptly address any support information that requires consultation between them. Furthermore, instead of presenting it via at least one of the first and second communication terminal devices TA1 and TA2, or in addition to it, it may also be presented via a communication terminal device other than the first and second communication terminal devices TA1 and TA2. The other communication terminal device can consist of, for example, a portable terminal held by each of the multiple workers belonging to the group, allowing the specific worker and the multiple workers belonging to the group to address the presented support information.

[0066] Furthermore, as described above, the items of the overall goal were determined based on the questionnaire information for determining the overall goal items, but they may also be determined based on the performance information (psychological state of past performance) stored in the performance information storage unit 24. For example, when overall goals and individual goals are set and support content is determined for each period such as quarterly, semi-annually, or annually, the items of the overall goal for the current period are determined based on the psychological state of the workers belonging to the group in the previous period. More specifically, the overall goal setting unit 12 first extracts the psychological state of multiple workers belonging to the group in the previous period from the performance information in the performance information storage unit 24. Next, the overall goal setting unit 12 calculates the average value (item average value (indicator average value)) for each item (each indicator) based on the extracted psychological state. Then, the overall goal setting unit 12 determines the item (indicator) corresponding to the lowest (smallest) item average value (indicator average value) from among these calculated item average values ​​(indicator average values) as the item (indicator) of the overall goal. The overall goal setting unit 12 stores the information representing the items set as the determined overall goal in the overall goal information storage unit 21 as overall item information.

[0067] Furthermore, although the overall goal items were determined based on the questionnaire information for determining the overall goal items as described above, they may also be directly input into the first communication terminal device TA1 by the administrator. For example, if the E index is to be an overall goal item, the administrator inputs "E index" as an overall goal item into the first communication terminal device TA1. Upon input, the first communication terminal device TA1 generates an overall goal-related information notification signal as overall goal-related information representing the input "E index," and transmits this generated overall goal-related information notification signal to the server device SV via the communication network NW. The server device SV, using the overall goal setting unit 12 of the control processing unit 1, extracts the overall goal-related information from this overall goal-related information notification signal and stores this extracted overall goal-related information as overall item information in the overall goal information storage unit 21.

[0068] Furthermore, as described above, the items of a specific worker's individual goals were determined based on the questionnaire information for determining individual goal items, but they may also be determined based on performance information (psychological state of past performance) stored in the performance information storage unit 24. For example, if overall goals and individual goals are set and support content is determined for each period such as quarterly, semi-annually, or annually, the items of the individual goals for the current period will be determined based on the worker's psychological state in the previous period. More specifically, the individual goal setting unit 13 first extracts the psychological state of the specific worker in the previous period from the performance information in the performance information storage unit 24. Next, the individual goal setting unit 13 calculates the average value (item average value (indicator average value)) for each item (each indicator) based on the extracted psychological state. Then, the individual goal setting unit 13 determines the item (indicator) corresponding to the lowest (smallest) item average value (indicator average value) from among these calculated item average values ​​(indicator average values) as the item (indicator) for the individual goal. The individual goal setting unit 13 stores the information representing the items set as individual goals, which has been determined, as individual item information in the individual goal information storage unit 22.

[0069] Furthermore, as described above, the items of a specific worker's personal goals were determined based on the questionnaire information for determining personal goal items, but the specific worker may also directly input them into the second communication terminal device TA2. For example, if the R index is to be used as a personal goal item, the specific worker inputs "R index" as a personal goal item into the second communication terminal device TA2. Upon input, the second communication terminal device TA2 generates a personal goal-related information notification signal as personal goal-related information, and transmits this generated personal goal-related information notification signal to the server device SV via the communication network NW. The server device SV, using the personal goal setting unit 13 of the control processing unit 1, extracts the personal goal-related information from this personal goal-related information notification signal and stores this extracted personal goal-related information as personal item information in the personal goal information storage unit 22.

[0070] Furthermore, although the work support system 1000 was configured as comprising a server device SV and first and second communication terminal devices TA1 and TA2 as described above, the work support system 1000 may be configured by connecting input / output terminal devices for inputting and outputting data, one or more arithmetic processing units (e.g., a server device) for performing various calculations, and one or more database devices for storing (managing) various data in a manner that enables communication between them. At least a portion of these input / output terminal devices, one or more arithmetic processing units, and one or more database devices may be configured as a single unit and connected in a manner that enables communication between them and the remainder, and the entire system may be an integrated work support device.

[0071] Furthermore, although the first communication terminal device TA1 is provided separately from the server device SV as described above, the server device SV may also serve as the first communication terminal device TA1. In other words, the overall objective is input to the server device SV.

[0072] Furthermore, as described above, the individual goals determined based on the questionnaire information for determining individual goal items were goals for the psychological state of a specific worker. However, the individual goals determined may also be goals for the psychological state of each worker belonging to the group. That is, different individual goals may be determined for each worker belonging to the group, and the individual goal information corresponding to each individual goal may be stored in the individual goal information storage unit 22. In this case, the server device SV can recognize the specific worker by inputting information into the server device SV by the administrator specifying which worker belonging to the group will be supported as a specific worker. In addition, if information designating multiple workers belonging to the group as specific workers is input into the server device SV, the server device SV may be configured to process and present support content corresponding to each of the multiple workers for supporting each of those multiple workers as a specific worker.

[0073] Furthermore, as described above, the work support system 1000 presents support content to assist specific workers who perform predetermined tasks using work machinery, but it is not limited to this, and may be configured to present support content to assist specific workers who perform predetermined tasks without using work machinery at construction sites or building sites. For example, at least part of tasks such as transporting materials used at construction sites or building sites, loading and unloading, demolition, laying electrical wiring, laying pipes, painting, finishing, and cleaning are performed without using work machinery, and the system may be configured to present support content to assist specific workers who perform such tasks.

[0074] The overall goal setting unit 12 corresponds to an example of an overall goal item acquisition unit that acquires items from among the multiple items for which the overall goal is set. The individual goal setting unit 13 corresponds to an example of an individual goal item acquisition unit that acquires items from among the multiple items for which the individual goal is set.

[0075] Next, the operation of this embodiment will be described. Figure 5 is a sequence diagram showing the operation of the work support system. Figure 6 is a flowchart showing the operation of the work support system regarding the determination of the support content shown in Figure 5.

[0076] When the server device SV with this configuration is powered on, it performs the initialization of each necessary part and starts operating. The control processing unit 1 is functionally configured with a control unit 11, an overall goal setting unit 12, an individual goal setting unit 13, and a support content determination unit 14 through the execution of its control processing program. The first communication terminal device TA1 is pre-installed with application software that implements a questionnaire response acquisition function to obtain answers to a questionnaire for determining which items to set overall goals from among multiple items of psychological state. The second communication terminal device TA2 is pre-installed with application software that implements a questionnaire response acquisition function to obtain answers to a questionnaire for determining which items to set individual goals for a specific worker from among multiple items of the psychological state of a specific worker, an acquisition function to obtain the worker's psychological state, and a presentation function to present support content to the worker.

[0077] In Figure 5, first, the first communication terminal device TA1 acquires information related to the overall goal (C11). More specifically, the first communication terminal device TA1 displays a questionnaire for determining the overall goal items and accepts responses from the administrator to the questionnaire for determining the overall goal items.

[0078] Next, the first communication terminal device TA1 generates an overall goal-related information notification signal containing overall goal-related information representing the answers to the questionnaire for determining overall goal items, and transmits it to the server device SV (C12). The server device SV receives this overall goal-related notification signal (C31).

[0079] Meanwhile, the second communication terminal device TA2 acquires information related to individual goals (C21). More specifically, the second communication terminal device TA2 displays a questionnaire for determining individual goal items and accepts responses to the questionnaire from specific workers.

[0080] Next, the second communication terminal device TA2 generates a personal goal-related information notification signal containing personal goal-related information representing the answers to the questionnaire for determining personal goal items, and transmits it to the server device SV (C22). The server device SV receives this personal goal-related notification signal (C32).

[0081] When the server device SV receives these overall goal-related notification signals and individual goal-related notification signals, the overall goal setting unit 12 of the control processing unit 1 determines the overall goal items (indicators) based on the questionnaire information for determining overall goal items and stores the overall goal information in the overall goal information storage unit 21, and determines the individual goal items (indicators) of a specific worker based on the questionnaire information for determining individual goal items and stores the individual goal information in the individual goal information storage unit 22 (C33).

[0082] Meanwhile, the second communication terminal device TA2 acquires the worker's psychological state (C23), generates a psychological state notification signal containing psychological state information representing the specific worker's psychological state, and transmits it to the server device SV (C24). The server device SV receives this psychological state notification signal (C34).

[0083] When the server device SV receives this psychological state notification signal, the support content determination unit 14 of the control processing unit 1 determines the support content to support the specific worker based on the overall goal and the individual goal (C35).

[0084] More specifically, in Figure 6, the support content determination unit 14 determines the support content as overall support content based on the overall goal, and determines the support content as individual support content based on the individual goal of a specific worker (S351). Next, the support content determination unit 14 determines whether the determined overall support content and individual support content are contradictory (S352). If the result of this determination is that they are contradictory (Yes), the support content determination unit 14 then executes process S353. On the other hand, if they are not contradictory (No), the support content determination unit 14 then executes process S354.

[0085] In this process S354, the support content determination unit 14 determines both the overall support content and the individual support content as support content to be presented on the second communication terminal device TA2 to support a specific worker, and then executes process C36.

[0086] In the process S353, the support content determination unit 14 determines whether the psychological state value (first value) of the item corresponding to the overall goal is less than or equal to the psychological state value (second value) of the item corresponding to the individual goal. More specifically, the support content determination unit 14 extracts psychological state information from the received psychological state notification signal, and from the values ​​of each item (each indicator) of the psychological state represented by this extracted psychological state information, selects a first value corresponding to the item (indicator) of the overall goal and a second value corresponding to the item (indicator) of the individual goal, and compares these selected first and second values. If the result of the determination (the result of this comparison) is that the first value is less than or equal to the second value (Yes), the support content determination unit 14 determines the support content based on the overall goal (S355), and then executes process C36. On the other hand, if the result of the comparison (the result of the comparison) is that the first value exceeds the second value (No), the support content determination unit 14 determines the support content based on the individual goal (S356), and then executes process C36.

[0087] Returning to Figure 5, in this process C36, the server device SV, through the control unit 11 of the control processing unit 1, generates a support content notification signal containing support content information, etc., representing the support content (item support content (indicator support content)) for supporting the determined specific worker, and transmits it to the second communication terminal device TA2. Then, in this embodiment, the server device SV performs a Wait process for a predetermined time (C37) and returns to process C34. Therefore, the server device SV sequentially and repeatedly executes the processes of receiving the psychological state notification signal C34, determining the support content C35, transmitting the support content notification signal C36, and Wait process C37 at the predetermined time intervals.

[0088] Meanwhile, the second communication terminal device TA2 receives the support content notification signal (C25). Upon receiving the support content notification signal, the second communication terminal device TA2 displays the support content (item support content (indicator support content)) for assisting the specific worker and presents it externally (C26). In this embodiment, the second communication terminal device TA2 then performs a Wait process for a predetermined time (C27) and returns to process C23. Therefore, the second communication terminal device TA2 sequentially and repeatedly executes the processes of acquiring the psychological state (C23), transmitting the psychological state notification signal (C24), receiving the support content notification signal (C25), presenting the support content (C26), and Wait process (C27) at predetermined time intervals.

[0089] The predetermined time (repeating interval time) is set in advance as appropriate, for example, to one hour, half a day, or one day.

[0090] The aforementioned repetitive processing in the server device SV is terminated by an interrupt instruction or power off, and the same is true for the second communication terminal device TA2. For example, an interrupt instruction is input at the end of the period.

[0091] As described above, the work support system 1000 in the embodiment, the work support method and work support program implemented therein, and the server device SV determine the content of support based on overall goals and individual goals. Therefore, since the content of support can be determined considering both overall goals and individual goals, even when individual goals and overall goals are set, the deterioration of the psychological state of the group and the psychological state of specific workers can be reduced.

[0092] The above-mentioned work support system 1000, work support method, and work support program represent the psychological state in relation to the overall goal and individual goal using values ​​for multiple items, thus allowing for evaluation of the psychological state from multiple perspectives.

[0093] The above-mentioned work support system 1000, work support method, and work support program can determine both the overall support content and the individual support content as support content when they do not conflict, thereby reducing the deterioration of the psychological state of the group and the psychological state of specific workers.

[0094] The above-mentioned work support system 1000, work support method, and work support program can determine the support content by prioritizing the person with the lower psychological state among the group and specific workers when there is a conflict between the overall support content and the individual support content.

[0095] The above-described work support system 1000, work support method, and work support program repeatedly acquire information on specific workers at predetermined time intervals and determine the content of support each time their psychological state is acquired, thereby appropriately reducing deterioration in the psychological state of the group and the psychological state of specific workers.

[0096] The above-mentioned work support system 1000, work support method, and work support program acquire items for setting overall goals, thereby enabling the appropriate setting of overall goal items, and acquire items for setting individual goals, thereby enabling the appropriate setting of individual goal items.

[0097] The individual goals in the above-mentioned work support system 1000, work support method, and work support program are targets for the psychological state of a specific worker when performing work using a work machine, and therefore, the content of support can be determined for the specific worker performing work using the work machine.

[0098] In the above embodiment, a conflict between the overall support content and the individual support content was determined. However, the support content may be determined by prioritizing the lower psychological state without determining this conflict. In this case, the support content determination unit 14 compares the first value of the acquired psychological state in the item corresponding to the overall goal with the second value of the acquired psychological state in the item corresponding to the individual goal. If the first value is less than or equal to the second value, the support content is determined based on the overall goal. If the first value exceeds the second value, the support content is determined based on the individual goal. More specifically, in the above-described process C35, the following process is executed.

[0099] The support content determination unit 14 first determines, similar to the process S353 described above, whether the psychological state value (first value) of the overall goal-corresponding item is less than or equal to the psychological state value (second value) of the individual goal-corresponding item. More specifically, the support content determination unit 14 extracts psychological state information from the received psychological state notification signal, and from the values ​​of each item (each indicator) of the psychological state represented by this extracted psychological state information, selects a first value corresponding to the overall goal item (indicator) and a second value corresponding to the individual goal item (indicator), and compares these selected first and second values.

[0100] If, as a result of the above determination (the result of this comparison), the first value is less than or equal to the second value, the support content determination unit 14 determines the support content based on the overall goal, similar to the process S355 described above, and then executes process C36. On the other hand, if, as a result of the above comparison (the result of the above comparison), the first value exceeds the second value, the support content determination unit 14 determines the support content based on the individual goal, similar to the process S356 described above, and then executes process C36.

[0101] Furthermore, if the items corresponding to the overall goal (overall goal items) and the items corresponding to the individual goal (individual goal items) are the same, the first value and the second value will be the same. In this case, the support content will be determined by the overall goal items (= individual goal items). Therefore, even when the overall goal items and individual goal items are the same, the work support system 1000 can process them appropriately using the above-described process.

[0102] Furthermore, for example, in the example shown in Figure 4, if the overall goal items are set to the E index and the individual goal items are set to the R index, the E index support content; "Reduce unnecessary voice notifications to create a focused environment" and the R index support content; "Keep the communication lines between workers connected at all times to create an environment where it is easy to consult" are contradictory. However, even when the support content is contradictory in this way, the above-mentioned work support system 1000, work support method, and work support program can determine the support content because they prioritize the person with the lower psychological state.

[0103] To illustrate the present invention, the embodiments have been adequately and fully described above with reference to the drawings. However, those skilled in the art should recognize that it is easy to modify and / or improve upon the embodiments described above. Therefore, unless such modifications or improvements implemented by those skilled in the art fall outside the scope of the claims, such modifications or improvements shall be considered to be included within the scope of the claims. [Explanation of Symbols]

[0104] SV Server Equipment TA1 First Communication Terminal Device TA2 Second Communication Terminal Device SN Psychological State Sensor NW (Network Communication Network) 1000 Work Support Systems 1 Control Processing Unit 2 Storage section 3 Communications Department 4 Input section 5. Output section 6. Interface Section (IF Section) 11 Control Unit 12 Overall Goal Setting Department 13. Individual Goal Setting Department 14 Support content determination department 21 Overall target information storage unit 22 Personal goal information storage unit 23 Support content information storage unit 24 Performance Information Storage Unit

Claims

1. A support content determination unit determines support content to help a specific worker achieve the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple different workers, and an individual goal which is a psychological state goal for a specific worker among the multiple workers. The system includes a display unit that displays the support content determined by the support content determination unit to the outside, Work support system.

2. The psychological states in the overall goal and the individual goal are represented by the values ​​of several different items. The work support system according to claim 1.

3. The psychological states in the overall goal and the individual goal are represented by values ​​for multiple items that are different from each other. The overall objective is set to one of the above-mentioned items, The aforementioned personal goal is set to one of the above-mentioned items, The system further includes a psychological state acquisition unit that acquires the psychological state of the specific worker corresponding to the aforementioned personal goal, The support content determination unit determines the support content as overall support content based on the overall goal, determines the support content as individual support content based on the individual goal, and if the determined overall support content and individual support content do not conflict, determines the determined overall support content and individual support content as the support content. The work support system according to claim 1.

4. The psychological states in the overall goal and the individual goal are represented by values ​​for multiple items that are different from each other. The overall objective is set to one of the above-mentioned items, The aforementioned personal goal is set to one of the above-mentioned items, The system further includes a psychological state acquisition unit that acquires the psychological state of the specific worker corresponding to the aforementioned personal goal, The support content determination unit determines the support content as overall support content based on the overall goal, and determines the support content as individual support content based on the individual goal. If the determined overall support content and individual support content are in conflict, the unit compares the first value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the overall goal with the second value of the psychological state acquired by the psychological state acquisition unit for the item corresponding to the individual goal. If the first value is less than or equal to the second value, the unit determines the support content based on the overall goal. If the first value exceeds the second value, the unit determines the support content based on the individual goal. The work support system according to claim 1.

5. The psychological states in the overall goal and the individual goal are represented by values ​​for multiple items that are different from each other. The overall objective is set to one of the above-mentioned items, The aforementioned personal goal is set to one of the above-mentioned items, The system further includes a psychological state acquisition unit that acquires the psychological state of the specific worker corresponding to the aforementioned personal goal, The support content determination unit compares a first value of the psychological state acquired by the psychological state acquisition unit for an item corresponding to the overall goal with a second value of the psychological state acquired by the psychological state acquisition unit for an item corresponding to the individual goal. If the first value is less than or equal to the second value, the support content is determined based on the overall goal. If the first value exceeds the second value, the support content is determined based on the individual goal. The work support system according to claim 1.

6. The psychological states in the overall goal and the individual goal are represented by values ​​for multiple items that are different from each other. A unit for acquiring an overall target item that acquires an item from among the aforementioned multiple items for which the overall target is set, The system further includes a personal goal item acquisition unit that acquires an item from among the aforementioned multiple items for setting the personal goal. The work support system according to claim 1.

7. The group is formed by the multiple workers who perform tasks on each other, The work performed by the aforementioned specific worker is work performed using work machinery, The aforementioned individual goal is the target of the psychological state of the specified worker when performing the work using the specified work machine. A work support system according to any one of claims 1 to 6.

8. The psychological state acquisition unit repeatedly acquires the psychological state of the specified worker at predetermined time intervals. The support content determination unit determines the support content each time the psychological state acquisition unit acquires the psychological state of the specific worker. A work support system according to any one of claims 3 to 5.

9. A support content determination unit determines support content to help a specific worker achieve the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple different workers, and an individual goal which is a psychological state goal for a specific worker among the multiple workers. The system includes a display unit capable of displaying information externally, and a control processing unit that causes the display unit to display the support content determined in the support content determination process. Server device.

10. A support content determination step, which determines the content of support to help a specific worker achieve the overall goal and the individual goal, based on an overall goal which is a psychological state goal for a group formed by multiple workers who are different from each other, and an individual goal which is a psychological state goal for a specific worker among the multiple workers. The system includes a presentation step for presenting the support content determined by the support content determination unit to an external party. Work support method.

11. A support content determination process determines the content of support to help a specific worker achieve the overall goal and the individual goal, based on an overall goal which is the psychological state goal for a group formed by multiple different workers, and an individual goal which is the psychological state goal for a specific worker among the multiple workers. A work support program that causes a computer to perform a presentation process, which causes a presentation unit capable of presenting information externally to present the support content determined in the support content determination process, and a presentation process.

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